Solving a situation of paid but canceled order

If an order for an Infomaniak service is interrupted and cancelled before its term, while a bank transfer is in progress, the money will be deposited into your prepaid account.

You can then choose to:

1. place an order again and pay using the balance on the prepaid account
2. request the transfer of the amount from the Manager to a bank account or PayPal (read the chapter on retrieving the balance)