This guide explains how to configure and customize the display of the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• General settings affect all email addresses currently attached to your account on Mail.
• They are specific to your user only and do not affect other users (from the same Organization for example).
• The same email address retrieved on Mail by another user will have its own settings independently of yours.

Access settings

To do this:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Browse through the various menus on the left and, depending on the type of customization desired, first select the email address to configure:
   
   

Examples of settings

You can never quote the original message when replying: refer to this other guide for more information.

Also:

Manage light/dark theme

The automatic mode is based on the settings of your operating system (macOS / Windows...) and is global to the Calendar, Contacts, kSuite etc. interfaces.

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Appearance in the left sidebar.
4. Set up the interface (e.g., light/dark theme):
   

Customize the display type

To **always write in a full-screen window** instead of the reduced display at the bottom right:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Send in the left sidebar.
4. Turn on the toggle switch to the right of the “Compose emails in full screen” option:
   

To change the display density of your inbox:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Choose the desired display type.
5. Choose the desired display density:
   

Choose the default font

Further down on the same window, you can set the default font for all your new messages:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Select the desired font:
   

Change the number of items displayed

You can increase or decrease the number of emails displayed on a single page up to a maximum of 200 items:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Reception in the left sidebar.
4. Choose the number of items to display:
   

Group your emails by subjects/senders

This mode allows you to group received emails based on the discussion subject, making the inbox display lighter and easier to follow messages from different conversation participants:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Reception in the left sidebar.
4. Choose a Message display mode:
   

When the Discussions mode is not activated, you read your emails one by one:

When it is activated, you read the different messages in the same window chronologically, one below the other:

In your inbox, you can directly see the number of emails contained in a single discussion:

Modify the specific settings for email addresses

To access the signature, alias, etc. settings specific to each of your Infomaniak email addresses:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address from the dropdown menu in the left sidebar:
   
4. Click on the different elements of the left secondary sidebar to configure your email address:
   

This guide explains how to connect the email application Thunderbird to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Download the latest version of Thunderbird.
2. Open the application.
3. Check and complete the missing information by scrolling down if necessary.
4. Click on Continue:
   
5. The information found by Thunderbird about your email provider is displayed, leave IMAP selected:
   
6. Click on Finish.
7. In some cases, a warning about a certificate may appear. Simply confirm the security exception if the information mentions Infomaniak:
   
8. The summary of your registration appears, click on Finish to add the address (or configure other services from there):
   
9. There you go, your email address is now configured in the application:
   
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Thunderbird.

… and if Thunderbird no longer works since a change of email password, refer to this other guide.

This guide explains how to get information about...

• ... the connections that are made to the Manager Infomaniak with your user account login ID
• ... the activities carried out within the Manager by your user account

Get log of connections to user account

To consult a logbook of connections (active sessions) which take place at the Manager Infomaniak with your user account login ID:

1. Click here in order to access the summary of accesses to the Manager Infomaniak by your user account.
2. From the tab Access to the account, see the list of devices that are connected to your Infomaniak account:
   
3. You can terminate an open session by clicking on the icon to the right of the device's name connected to your account, which will disconnect it.

Be notified in case of successful or unsuccessful connection

To be notified by e-mail when connecting or attempting to connect to your user account:

1. Click hereto access the security summary of your user account on the Manager Infomaniak.
2. Click on Safety parameters:
   
3. Select the cases for which you wish to be alerted by e-mail (warning when connecting successfully, or only in case of a failed connection).

At the same place, you can choose from how many unsuccessful minimal attempts lock your user account.

Once locked, the account can be unlocked by a Organization's administrator or by a secure form.

Get user account activity log

To see the recent activities carried out within the Manager by your user account:

1. Click here in order to access the summary of the activity of your user account on the Manager Infomaniak.
2. From the tab Account activities, check out the latest activities and actions in your user account:
   
3. Log search and filtering options are available: date, product or type of action.

This guide explains how to delete an Infomaniak user account / Mail, i.e. erase your access to the Manager and/or the Mail interface mail.infomaniak.com.

Preamble

• This operation results in the immediate deletion of your calendars and address books.
• All access to the Manager with this identifier will be lost.
• This operation does not result in the deletion of email addresses accessed from the account in question (except for some free offers, but in this case, this is specified to you before the deletion operation).
• If the account you are using is the only account existing within an Organization, you will first need to delete the Organization or appoint someone else in order to be able to delete your account.

Delete a user account / Mail

To access the user profile section:

1. Click here (or on the pill with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on the trash can to the right of your name to delete account and data:
   
3. Enter the login password one last time, then the account will be deleted.

This guide explains how to cancel sending an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• By default, you have 15 seconds to cancel sending an e-mail.
• In case of need, it is possible to disable this feature or increase the time to send up to 30 seconds.
• This feature applies to all email addresses in your Mail interface.

Set the cancellation time

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Send in the secondary side menu.
4. Set the cancellation time (0, 10, 15, 20, 25 seconds) for shipments according to your preferences:
   

Cancel current shipment

When you click on the sending button of your message written in Mail, you can cancel your shipment during the allotted time from the sending notification that appears at the center at the bottom of your screen, by clicking the button CANCEL.

The message in the course of dispatch will return to the message stage in the process of drafting and you will be able to restart the shipment if necessary or remove the draft.

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as your account avatar.

Edit the user account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. ‍Click on the pencil icon ✎ to the right of the current first and last name to edit personal information:
   
3. Click on Save.
4. By clicking to the left of the current first and last name, you can add a profile picture to your user account that will display instead of your initials; it is recommended to import an image with a minimum of 210 pixels on each side.

Learn more

• Modify the email used as the login identifier for the platform
• Change the phone number

This guide explains how to view the folders of your Infomaniak mailbox with a software/mail client thanks to IMAP protocol.

Preamble

• The different generic folders are created by Mail Infomaniak at the very first connection at the interface.
• Therefore, some IMAP software/message clients may not show a folder if no prior connection has been made to Mail.
• And if they are well present in Mail, it may still be that some folders do not appear on your email software/client configured in IMAP.

Force synchronization of IMAP folders...

... on Microsoft Outlook

It may happen in some cases, after setting up an Infomaniak address in Outlook software/mail client that some folders do not appear. In this case it is necessary to check synchronization with subscription folders In Outlook:

1. Start Outlook software on your computer.
2. From your Infomaniak email address, right click on the folder Inbox.
3. Select Imap folders :
   
4. Uncheck the option: When displaying hierarchy in Outlook, display only folders that are subject to subscription
   
5. Click on Apply.

...on Thunderbird

It may happen in some cases, after setting up an Infomaniak address in Thunderbird software/mail client that some folders do not appear. In this case it is necessary to manually check these folders from the subscription menu Thunderbird:

1. Start Thunderbird software on your computer.
2. Right-click the relevant Infomaniak address and select the menu Subscribe:
   
3. Check the missing folders.
4. Click on Okay. to validate the selection.

... elsewhere

In your regular mail client/software, find the name "IMAP folders" and/or "subscribe", "subscription" etc. Search otherwise in a possibleTOOLS menu... Be aware of these research results for more information.

Edit Synchronized Folders

Be aware of this other guide to change the location of some generic folders.

This guide explains how to share an email received on Mail Infomaniak using a specific link.

Preamble

• It is possible to share any email regardless of its location (sent messages, archived, etc.).
• The share link is valid for 30 days.
• The attachments will be visible.
• It is not necessary to have an Infomaniak account to view the message.
• Returning to the same message to copy the share link again generates a different link, valid for 30 days.
• Warning: it is not possible to revoke a share link.

Share the content of a message…

… from the Mail Infomaniak web app

To get the sharing link of an email from the Mail Infomaniak interface:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Open the message to share and click on the action menu ⋮ on the right.
3. From the menu that appears, select Copy share link:
   
4. The link is copied to your clipboard; you can view the URL to preview the share and send the URL.

… from the Infomaniak Mail mobile app

For this:

1. Open the email in question on the Infomaniak Mail app (iOS / Android).
2. Click on the action menu ⋮ located at the top right of the displayed email.
3. Choose Share the email to send the specific link to this email via the means offered by your device (SMS, Quick Share, etc.).

This guide for the web app Mail (online service) mail.infomaniak.com) or the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) explains how to print an e-mail in order to get a printout (or better: PDF) of your message and not from the interface itself.

Print an e-mail...

...from the Web Mail app

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. See the e-mail to print.
3. Click either the printer icon on the right of the message frame...
4. ... or on the action menu ⋮ then on Print:
   
    

You can also, from the message list, select 1 message (the print option will be disabled if you select more) and print it:

1. Click the box to select a message from the list.
2. Click on the action menu ⋮ at the top of the message list.
3. Click on the printer icon to print the selected message:
   

... from the Infomaniak Mail mobile app

To this end:

1. Open the Infomaniak Mail app.
2. See the e-mail to print.
3. Press the action menu ⋮ at the top right of the message.
4. Press Print:
   ‍

This guide concerns the notifications that can be received with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

To be notified according to the specific email address

The Infomaniak Mail mobile app allows you to manage multiple email addresses and you can choose to receive notifications for only some of your email addresses and not others.

To access the notification settings of the application, refer to point C of this other guide.

Troubleshoot an issue…

… on iOS

Check in the settings of the Infomaniak Mail mobile app that notifications are enabled for the email address in question:

... on Android

On Samsung devices with One UI 6.1 and above, the system settings screen for notifications no longer allows you to specify by default which of your email addresses should trigger a notification.

The solution is to enable the option “Manage notification categories for each application” from the main Android notifications page, by first clicking on “Advanced settings” at the bottom of the window.

Go back to the notification page of the Infomaniak app and you will be able to tap on “Notification Categories” to find the choice of specific notification by email address.

Receive all notifications

If you have enabled notifications for the app on your mobile device, you will receive a notification for each new message that arrives.

Troubleshoot an issue…

If you see a new message arrive in your inbox, but it has not triggered any notification on your device, there may be multiple reasons for this.

1. Start by opening the app to make sure it is working, update it if necessary.
2. Open another application or turn off the device screen (if the Infomaniak Mail application is open, in the foreground, screen on, the device may not emit any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a message going to spam or another folder may not trigger any notification.

... on Android

1. Have you waited for several dozen minutes? Indeed, quick notifications (like push) require going through a Google service to function, but some devices that do not use Google services (like Fairphone) may receive notifications at much longer intervals.