This guide explains how to obtain information about:

• connections made to Infomaniak Manager using your user account login
• activities performed within the Manager using your user account

Prerequisites

Visit the dedicated user profile section:

1. Log in to Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the circle with your initials or avatar at the top right
3. Select Manage my profile
    
   

Obtain the log of user account connections

To view connection logs (active sessions) made to Infomaniak Manager using your user account login:

1. Click on Manage in the "Account access and activities" section
   
2. From the Account access tab, review the list of devices connected to your Infomaniak account
   
3. You can end an active session by clicking the icon next to the device name connected to your account

Receive notifications for successful or failed logins

To be notified by email upon successful or failed login attempts to your user account:

1. Click on Manage security
   
   1. If not all settings are optimal, the section to click might look like this:
      
2. Click on Security settings
   
3. Select the events for which you wish to receive email alerts (notification upon successful login, or only upon failed login)

In the same section, you can choose after how many unsuccessful attempts to lock your user account. Once locked, the account can be unlocked by an organization administrator or through a secure form.

Obtain the activity log of the user account

To see recent activities performed within the Manager by your user account:

1. Click on Manage in the "Account access and activities" section
   
2. From the Account activities tab, review the latest activities and actions of your user account
   
3. Search and filtering options for logs are available: date, product, or action type

This guide explains how to configure and customize the display of your mailbox on Mail (mail.infomaniak.com).
 

Preface

• The general settings affect all the email addresses currently attached to your account on Mail
• They are specific to your user only and do not affect other users (of the same Organization, for example)
• The same email address accessed on Mail of another user will have its own settings independently of yours

Accessing the Settings

Just:

1. log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface
3. navigate through the different menus on the left and, depending on the type of customization you want, first select the email address to configure:

Some Example Settings

Manage Light/Dark Theme

The automatic mode is based on your operating system settings (macOS / Windows...) and is global across Calendar, Contacts, kSuite interfaces, etc.

1. click on Appearance in the left sidebar menu
2. configure the interface (light/dark theme, for example)
   

Customize Display Type

To modify the display density of your mailbox:

1. click on Customization in the left sidebar menu
2. choose the desired display type
3. choose the desired display density
   

Choose Default Font

Further down this same window, you can set the default font for all your new messages:

1. click on Customization in the left sidebar menu
2. choose the desired font
   
    

Change Number of Items Displayed

You can increase or decrease the number of emails displayed:

1. click on Inbox in the left sidebar menu
2. choose the number of items to display
   

Group Your Emails by Subject/Sender

This mode allows you to group received emails based on the subject of the discussion, making the inbox display lighter and tracking messages from different participants easier.

1. click on Inbox in the left sidebar menu
2. choose a Message Display Mode
   

When the Conversations mode is not activated, you read your emails one by one:

When it is activated, you read the different messages in the same window chronologically one under the other:

In your inbox, you directly see the number of emails contained in a single discussion: 

Modify Specific Email Address Settings

To access signature settings, aliases, etc., specifically for each of your Infomaniak email addresses:

1. log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface
3. check the email address concerned by your settings
4. click on the various elements of the secondary left sidebar menu to configure your email address:
   

This guide explains how RBLs work, the contentious policies of some of them, and how to resolve a possible email block.

What is RBL?

RBLs (Realtime Blackhole Lists) or DNSBLs (DNS Black Lists) are lists containing addresses / IPs / provider names / servers, known as major spam senders.

They are often large generalized blacklists maintained by certain providers (smtpcheck, uceprotect: non-exhaustive list)...

When an email address is identified as belonging to an undesirable sender, it is blocked to prevent receiving unsolicited emails. An RBL block does not expire. Addresses will be listed indefinitely.

What to do in case of a block?

If you receive a message indicating that your email address is blocked by RBL, it means that the Infomaniak security system has detected suspicious or undesirable activities associated with this email address. This may include bulk sending of unsolicited emails, participation in phishing campaigns, or other malicious behaviors.

If the error mentions your address and RBL

If you receive errors like

anna.a@domain.xyz is rbl blacklisted - http://chk.me/rbl

when sending an email and you think it is a false positive, contact Infomaniak support.

To avoid having your email address blocked by our RBL blocking system in the future, follow good email usage practices:

1. do not send unsolicited emails or mass messages to unknown recipients (learn more)
2. regularly clean your recipient list
3. do not participate in phishing or cybercriminal activities
4. ensure the highest level of security where your emails are used:
   1. strong password
   2. up-to-date software
   3. up-to-date operating system (iOS, Android, Windows, macOS, etc.)

If the error mentions an organization like Sorbs or Barracuda

If you receive errors like

554 5.7.1 Client host blocked using sorbs

or similar, you should:

1. follow the procedure of the mentioned organization (e.g., http://www.barracudacentral.org) to request removal of your address from the list
2. temporarily switch your Internet service provider or connection method - WIFI vs 4G/5G - to send your messages
3. inform your correspondent and their email provider to take necessary actions and/or not use unreliable RBLs
4. wait a few hours and try again

Fewer and fewer professionals (ISPs, hosting providers, etc.) use providers like Backscatterer / UCEPROTECT, which are primarily financial in nature, and there are many other very effective lists, such as ABUSIX or SPAMCOP, well maintained and with the real goal of fighting spam, one of Infomaniak's priorities.

This guide explains how to connect the Thunderbird email application to an email address hosted with Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password of the email address (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnostic is correct

Add the email address to the application

To configure the email application:

1. download the latest version of Thunderbird
2. open the application
3. check and complete missing information
   
4. click on Continue
5. the information found by Thunderbird about your mail provider is displayed, leave IMAP selected:
   
6. click on Finish
7. in some cases, a warning about a certificate may appear, just confirm the security exception if the information mentions Infomaniak:
   
8. the summary of your registration appears, click on Finish to add the address (or configure other services from there):
   
9. there you go, your email address is now configured in the application:
   
   

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username full email address
• password email address password
• mandatory authentication (learn more)

In case of problems

Do not contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. Our troubleshooting guides help you solve any problems:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) specifically concerns Thunderbird

and if your Thunderbird no longer works after changing your email password, read this guide (click here).

This guide explains how to cancel sending an email from Mail Infomaniak for web browsers.

Configure the cancellation delay

By default, you have 15 seconds to cancel sending an email. If needed, you can disable this feature or increase the sending delay up to 30 seconds:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface
3. Click on Sending in the secondary side menu
4. Adjust the cancellation delay (0, 10, 15, 20, 25 seconds) for sending according to your preferences
   

Cancel ongoing send

When you click the send button on your composed message in Mail, you can cancel your send within the allotted time from the send notification displayed at the bottom center of your screen by clicking the CANCEL button.

The message being sent will return to the draft stage and you can resend if needed or delete the draft.

This guide explains how to change the color of events related to your Infomaniak calendars/agendas in Calendar. You can also globally customize the period displayed in them.

Set Default Settings

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface
3. Click on Customization
   

Set the Color of a Calendar/Agenda

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Click on the action menu ⋮ to the right of the relevant calendar
3. Click on Edit
   
4. The color choice will apply to these locations:
   

Set the Color of an Event

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Create an event and choose the color:
   
3. The individual color choice will apply to these locations:
   

If the event is already created:

1. Click on the event and then on the pencil icon to edit the details, including its color:
   

Customize the Displayed Period

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Choose to display the agenda by: day, week, month, year, or in planning view
   

This guide explains how to delete an Infomaniak / Mail user account, which means removing your access to the Manager and/or the Mail interface at mail.infomaniak.com.

Prelude

• this operation results in the immediate deletion of your calendars and address books
• all access to the Manager with this identifier will be lost
• this operation does not delete the email addresses accessed from the affected account (except for free email accounts like ik.me / etik.com)
• if the account you are using is the only existing account within an organization, you must first delete the organization or assign someone else in order to delete your account

Delete a user / Mail account

To do this

1. log in to the Manager (manager.infomaniak.com) or Mail (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the dot with your initials or avatar at the top right
3. click on Manage my profile
4. click on the trash can to the right of your name to delete your account and data:
   

Enter your login password one last time, and your account will be permanently deleted.

This guide explains how to modify the first name and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as your account's avatar.

Prerequisites

Go to the user profile section:

1. Log in to Manager Infomaniak (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the circle with your initials or your avatar at the top right
3. Select Manage my profile
   
   

Edit User Account Information

To edit your personal details:

1. Click on the pencil icon ✎ on the right of the current first name and last name to modify personal information
2. Click on Save
3. By clicking to the left of the current first name and last name, you can add a profile picture to your user account, which will be displayed in place of your initials; we recommend uploading an image with a minimum size of 210 pixels on each side

Learn More

• Change the email used as the login identifier for the platform
• Change phone contact information

This guide explains how to view the folders in your Infomaniak mailbox using an email software/client via the IMAP protocol. 

Default Folders

The various generic folders are created by Mail Infomaniak when you first connect to the interface. Therefore, some IMAP email software/clients might not show folders if no connection has been made beforehand in Mail.

Even if the folders are present in Mail, some might still not appear in your IMAP-configured email software/client.

Force IMAP Folder Synchronization

In your usual email software/client, look for terms like "IMAP folders" and/or "subscribe," "subscription," etc. Otherwise, search in a potential TOOLS menu...
‍

Configuration in Microsoft Outlook

In some cases, after configuring an Infomaniak address in the Outlook email software/client, some folders may not appear. In this case, you need to check the subscription synchronization with folders in Outlook:

1. Start Outlook on your computer
2. From your Infomaniak email address, right-click on the Inbox folder
3. Select: IMAP Folders
   
   
4. Uncheck the option: When displaying the hierarchy in Outlook, show only subscribed folders 
   
   
5. Click Apply

More information: search engines

Configuration in Thunderbird

In some cases, after configuring an Infomaniak address in Thunderbird email software/client, some folders may not appear. In this case, manually check these folders from the subscription menu in Thunderbird:

1. Start Thunderbird on your computer
2. Right-click on the concerned Infomaniak address and select the Subscribe menu
   
   
    
3. Check the missing folders
4. Click Ok to confirm the selection

Modify Synced Folders

‍Read this guide (click here) to modify the location of certain generic folders.

This guide explains how to restore contacts that have been accidentally deleted from an Infomaniak address book.

Restoring Contacts

It is possible to recover deleted contacts from the last 24 hours, 48 hours, the last 7 days, or the last 30 days:

1. Log in to Contacts (contacts.infomaniak.com), the address book section of Infomaniak Mail, using a web browser like Brave or Firefox.
2. Click on Advanced Actions in the left-hand menu.
3. Click on Restore.
4. Choose the address book to restore.
5. Select the version from yesterday, 48 hours ago, or 7 and 30 days ago.
6. Choose the destination (in the original location or in another address book if available).
7. Initiate the restoration using the button at the bottom of the page.