This guide details the actions to be performed in priority if you do not see any difference between your website after a change you would have made on it, and its version before change. These tips are also valid if you encounter problems when using the Infomaniak product interface.

Preamble

• During your browsing, a web browser saves the data consulted in a reserved space, in order to avoid asking the server again for the data already consulted, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser tangles the brushes. The sites can then misdisplay or display an obsolete version.
• Clearing the cache makes it safe to have the latest version of the page or folder viewed.

Clear Web browser cache ...
 

... on Safari

Choose your macOS version to learn more about theApple support.

... on Google tools (Chrome, Android, etc.)

Get to know theGoogle Help.

... on Firefox

Get to know theMozilla Help.

... on Edge / Internet Explorer

Get to know theMicrosoft Help.

This guide presents the operation of the LBRs, the questionable policy of some of them and the means to resolve a possible email blockage.

Preamble

• The RBL (Realtime Blackhole List) or DNSBL (Black List DNS) are lists containing addresses / IP / names of suppliers / servers, known as large spam transmitters.
• These are often large, generalised blacklists (blacklists), which can be used to identify messages that are considered undesirable and those that send them, which some providers maintain (smtpcheck, uceprotect: non-exhaustive list)…

Adding email address to RBL

When an email address is identified as belonging to an undesirable sender, it is blocked to prevent the receipt of unsolicited mail. A blockage in the RBL does not expire. Addresses will be listed indefinitely.

If you receive a message that your email address is blocked by RBL, this means that the Infomaniak security system has detected suspicious or undesirable activities associated with this email address. This may include mass sending of unsolicited mail, participation in phishing campaigns or other malicious behaviors.

Solve an email block (RBL)...

... if the error mentions your address and RBL

If you get type errors

anna.a@domain.xyz is rbl blacklisted - http://chk.me/rbl

when sending an e-mail and you think it's a false positive, contact Infomaniak support.

To prevent your email address from being blocked by the RBL blocking system in the future, follow the best practices of using email:

1. Don't send unsolicited mail or mass message to unknown recipients.
2. Sort regularly the recipient list used.
3. Do not participate in phishing or cybercrime activities.
4. Make sure you have the best level of security where your e-mails are used:
   1. strong password
   2. up-to-date software
   3. operating system (iOS, Android, Windows, macOS, etc.) up-to-date
   4. configuration of the associated domain up-to-date

... if the error mentions an organism like Sorbs or Barracuda

If you get type errors

554 5.7.1 Client host blocked using sorbs

or similar:

1. Follow the procedure of the organization mentioned (e.g. http://www.barracudacentral.org) to get your address deleted from the list.
2. Temporarily change your Internet access provider or connection method - WIFI vs 4G/5G - to send your messages.
3. Inform your correspondent and their mail provider to do the necessary and/or no longer use an unreliable LBR.
4. Wait a few hours and try again.

Less and less professionals (ISP, hosting companies, etc.) use standard providers Backscatterer / UCEPROTECT and there are a lot of other very effective lists, such as ABUSIX or SPAMCOP, well-maintained and whose real purpose is to fight spam, one of the priorities of Infomaniak.

This guide explains how to configure and customize the display of the web app Mail Infomaniak (online service) mail.infomaniak.com).
 

Preamble

• General settings affect all email addresses currently attached to your Mail account.
• They are unique to your user only and do not affect other users (e.g. from the same organization).
• The same e-mail address recorded on Mail another user will have his or her own settings independently of yours.

Access Settings

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Browse the different menus on the left and depending on the type of customization you want, choose the email address you want to set up:
   
   

Examples of settings

You can never quote the original message when responding: take note of this other guide on this subject.

But also:

Manage the clear / dark theme

The automatic mode is based on your operating system settings (macOS / Windows...) and is global to Calendar, Contacts, kSuite etc. interfaces.

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Appearance in the side menu located entirely to the left.
4. Set the interface (light / dark theme e.g.):
   

Customize the display type

For always write in a full screen window instead of the reduced display at the bottom right:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Send in the left side menu.
4. Activate the toggle switch button to the right of the item
   

To modify the density of the display of your box:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Customization in the left side menu.
4. Choose the type of display you want.
5. Choose the desired display density:
   

Select Default Font

Below this same window, you can set the default font for all your new messages:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Customization in the left side menu.
4. Choose the desired font:
   

Change the number of items to display

You can increase or decrease the number of e-mails displayed on a single page up to a maximum of 200 items:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Reception in the left side menu.
4. Choose the number of items to display:
   

Group your e-mails by subject/shippers

This mode allows you to group the emails received according to the topic of the discussion, so the inbox display is lighter and tracking the messages of the different speakers of the conversation is easier to do:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Reception in the left side menu.
4. Choose a Message View Mode:
   

When the mode Discussions is not enabled, you read your e-mails one by one:

When enabled, you read the different messages on the same window chronologically under each other:

In your inbox you can see directly the number of emails contained in a single discussion:

Edit Email Address Specific Settings

To access the signature settings, alias, etc. specific to each of your Infomaniak email addresses:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Check or select the relevant email address from the drop-down menu in the left side menu:
   
4. Click on the different elements of the left-hand side menu for set your email address:
   

This guide explains how to get information about...

• ... the connections that are made to the Manager Infomaniak with your user account login ID
• ... the activities carried out within the Manager by your user account

Get log of connections to user account

To consult a logbook of connections (active sessions) which take place at the Manager Infomaniak with your user account login ID:

1. Click here in order to access the summary of accesses to the Manager Infomaniak by your user account.
2. From the tab Access to the account, see the list of devices that are connected to your Infomaniak account:
   
3. You can terminate an open session by clicking on the icon to the right of the device's name connected to your account, which will disconnect it.

Be notified in case of successful or unsuccessful connection

To be notified by e-mail when connecting or attempting to connect to your user account:

1. Click hereto access the security summary of your user account on the Manager Infomaniak.
2. Click on Safety parameters:
   
3. Select the cases for which you wish to be alerted by e-mail (warning when connecting successfully, or only in case of a failed connection).

At the same place, you can choose from how many unsuccessful minimal attempts lock your user account.

Once locked, the account can be unlocked by a United Nations administrator or by a secure form.

Get user account activity log

To see the recent activities carried out within the Manager by your user account:

1. Click here in order to access the summary of the activity of your user account on the Manager Infomaniak.
2. From the tab Account activities, check out the latest activities and actions in your user account:
   
3. Log search and filtering options are available: date, product or type of action.

This guide explains how to connect the Thunderbird email application to an email address hosted with Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password of the email address (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnostic is correct

Add the email address to the application

To configure the email application:

1. download the latest version of Thunderbird
2. open the application
3. check and complete missing information
   
4. click on Continue
5. the information found by Thunderbird about your mail provider is displayed, leave IMAP selected:
   
6. click on Finish
7. in some cases, a warning about a certificate may appear, just confirm the security exception if the information mentions Infomaniak:
   
8. the summary of your registration appears, click on Finish to add the address (or configure other services from there):
   
9. there you go, your email address is now configured in the application:
   
   

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username full email address
• password email address password
• mandatory authentication (learn more)

In case of problems

Do not contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. Our troubleshooting guides help you solve any problems:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) specifically concerns Thunderbird

and if your Thunderbird no longer works after changing your email password, read this guide (click here).

This guide explains how to delete an Infomaniak user account / Mail, which means deleting your access to the Manager and/or the Mail interface mail.infomaniak.com.

Introduction

• This action will result in the immediate deletion of your calendars and address books.
• Any access to the Manager with this identifier will be lost.
• This action does not delete mail addresses viewed from the account concerned (except for some free offers, but in this case, this will be specified before the deletion process).
• If the account you are using is the only account within an Organization, you will first need to delete the Organization or assign someone else in order to delete your account.

Delete a user / Mail account

To go to the user profile section :

1. Click here (or on the icon with your initials / avatar at the top right of the Infomaniak Manager) to Manage my profile":
   
   
    
2. Click on the trash can to the right of your name to delete account and data:
   
3. Enter your login password one last time, then the account will be deleted.

This guide explains how to cancel sending an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• By default, you have 15 seconds to cancel sending an e-mail.
• In case of need, it is possible to disable this feature or increase the time to send up to 30 seconds.
• This feature applies to all email addresses in your Mail interface.

Set the cancellation time

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Send in the secondary side menu.
4. Set the cancellation time (0, 10, 15, 20, 25 seconds) for shipments according to your preferences:
   

Cancel current shipment

When you click on the sending button of your message written in Mail, you can cancel your shipment during the allotted time from the sending notification that appears at the center at the bottom of your screen, by clicking the button CANCEL.

The message in the course of dispatch will return to the message stage in the process of drafting and you will be able to restart the shipment if necessary or remove the draft.

This guide explains how to modify First name and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as the avatar of your account.

Change user account coordinates

To edit your personal details:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. ‍Click on the pencil icon To the right of the current name and surname to change personal information:
   
3. Click on Save.
4. By clicking on the left of the current name and surname, you can add a profile photo to your user account that will be displayed instead of your initials; it is recommended to import a minimum 210 pixels image from the side.

Read more

• Edit the e-mail to be used as a platform login ID
• Change telephone coordinates

This guide explains how to view the folders of your Infomaniak mailbox with a software/mail client thanks to IMAP protocol.

Preamble

• The different generic folders are created by Mail Infomaniak at the very first connection at the interface.
• Therefore, some IMAP software/message clients may not show a folder if no prior connection has been made to Mail.
• And if they are well present in Mail, it may still be that some folders do not appear on your email software/client configured in IMAP.

Force synchronization of IMAP folders...

... on Microsoft Outlook

It may happen in some cases, after setting up an Infomaniak address in Outlook software/mail client that some folders do not appear. In this case it is necessary to check synchronization with subscription folders In Outlook:

1. Start Outlook software on your computer.
2. From your Infomaniak email address, right click on the folder Inbox.
3. Select Imap folders :
   
4. Uncheck the option: When displaying hierarchy in Outlook, display only folders that are subject to subscription
   
5. Click on Apply.

...on Thunderbird

It may happen in some cases, after setting up an Infomaniak address in Thunderbird software/mail client that some folders do not appear. In this case it is necessary to manually check these folders from the subscription menu Thunderbird:

1. Start Thunderbird software on your computer.
2. Right-click the relevant Infomaniak address and select the menu Subscribe:
   
3. Check the missing folders.
4. Click on Okay. to validate the selection.

... elsewhere

In your regular mail client/software, find the name "IMAP folders" and/or "subscribe", "subscription" etc. Search otherwise in a possibleTOOLS menu... Be aware of these research results for more information.

Edit Synchronized Folders

Be aware of this other guide to change the location of some generic folders.

This guide explains how to change the color of events related to your web app calendars / calendars Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

You can also customize the time period displayed in them in a global way.

Set some default settings

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the icon Parameters ‍‍ Top right.
3. Click on Customization.
4. Be aware of this other guide on the item default calendar.
5. Settings such as the default event duration or working hours to be displayed on the calendar In particular, it will improve the use of the appointment-making assistant :
   

Set the color of a calendar/agenda

To this end:

1. Click here to access the Calendar Infomaniak Web app (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant calendar.
3. Click on Edit:
   
4. The choice of colour will apply to these locations:
   

Set the color of an event

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Create an event and choose its color:
   
3. The choice of individual colour will apply to these locations:
   

If the event is already created:

1. Click on the event and then on the icon pencil To edit the details and in particular its color:
   

Customize the period displayed

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Choose to display the calendar on : day, week, month, year or in view Planning