Knowledge base

This guide explains how to print an email to obtain a paper printout (or preferably: PDF) of your message rather than the interface itself, and this from Mail Infomaniak for Web browser and the Infomaniak Mail app (iOS / Android).

Print an Email

from the online version of Mail, accessible via Web browser

To do this:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a Web browser like Brave or Edge
2. Click to read the message to be printed
3. Click on the icon on the right of the message frame
   

You can also, from the message list, select 1 message (the print option will be disabled if you select more) and print it:

1. Click the checkbox to select a message from the list
2. Click on the action menu ⋮ at the top of the message list
3. Click on the icon to print the selected message
   

from the Infomaniak Mail mobile app on iOS / Android

To do this:

1. Open the app
2. Tap on the message to be printed
3. Tap on the action menu ⋮ at the top right of the message
4. Tap on the

This guide explains how to share an email received on mail.infomaniak.com using a specific link.

Preliminaries

• It is possible to share any email regardless of its location (sent messages, archived, etc.)
• The sharing link is valid for 30 days
• Attachments will be visible
• No Infomaniak account is required to view the message
• Returning to the same message to copy the sharing link again generates a different link, valid for 30 days
• Note: It is not possible to revoke a sharing link

Sharing the Content of a Message

From Mail Infomaniak

To obtain the sharing link for an email from the Mail Infomaniak interface:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Open the message to be shared and click on the action menu ⋮ on the right
3. From the menu that appears, select Copy sharing link
   
4. The link is copied to your clipboard; you can view the URL to preview the share and send the URL

From the Infomaniak Mail App

Coming soon.

This guide explains how to share contacts in an Infomaniak address book with other Mail users.

Share an Address Book

To share contacts:

1. Log in to Contacts (contacts.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the action menu ⋮ to the right of an address book
3. Click on Share
   
4. If there is already an ongoing sharing, and you want to start another one, click on Share at the top; otherwise, click on the Share button below
   
5. Enter the email address of the Mail account of the user who will access the address book; if the user does not yet have a Mail account, they can create one for free
6. Determine the user's rights on this address book (Administration, Read-only, Read and write)

The contacts created or moved/copied to this address book will be visible to all users with access to the sharing.

This guide explains how to unlink (detach) an email address from your user account. As a result, the Web interface mail.infomaniak.com and the Infomaniak Mail application on smartphones will no longer display the removed email address.

Detach an Email Address from the Browser

To remove an email address currently viewed in Mail Infomaniak:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on the chevron on the right of the email address currently visible in Mail
3. Click on the action menu ⋮ on the right of the email address you want to unlink
4. Click on Detach this email address
   
5. Click on the red button to confirm the removal

Learn More

• Attach an email address from the browser
• Attach / detach an email address from the Infomaniak Mail application
• Permanently delete an email address and its content

This guide concerns Greylisting, a protective measure implemented on Infomaniak mail servers.

How Greylisting Works

Greylisting is a technique used by Infomaniak mail servers (among others) to combat spam. It relies on temporarily delaying the delivery of an email to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without adhering to message retransmission standards.

1. Initial Reception

When a mail server receives an email, it records three pieces of information:

• the sender's IP address
• the sender's email address
• the recipient's email address

2. Temporary Rejection

The server temporarily rejects the email delivery and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but the sending server must retry sending it later.

3. Retry

Legitimate mail servers are programmed to retry delivering messages after a certain delay. Spam servers, on the other hand, often do not bother to retry.

4. Acceptance

Upon retry, if the email comes from the same trio (sender's IP, sender's address, recipient's address) recorded previously, the message is accepted and delivered to the recipient.

This guide details the limits of your email in terms of size (message size and disk space) set up as part of the Infomaniak email offers and guides you on how to check your storage usage.

Email Size Limits

Storage

The total volume of your emails is unlimited, both in terms of the number of messages and the space it occupies in storage.

Only users of free email accounts @ik.me (+ etik.com, etc.) cannot exceed 20 GB of storage.

There is no time limit for message retention in the inbox or subfolders, except for an email that would be deleted, marked as spam, or moved manually/automatically to the "Trash" or "Spam" folder (or one of its equivalent names like "Deleted Items," "Trash," "Junk," etc. - non-exhaustive list)...

In this case, the email is automatically deleted after 30 days with no possibility of recovery.

Backups made by Infomaniak also have a retention period.

It is not recommended to keep more than 4,000 to 5,000 messages per folder (slowing down message indexing). It is therefore advisable to move your messages to subfolders, which also makes them easier to access. You can do this manually or set up automatic sorting rules.

Email Size

The maximum size of an email for sending and receiving is 200 MB (including both attachment size and the text and image(s) in the email).

Attachments

With Mail, the attachment size limit is 25 MB; beyond this, a Swisstransfer link is generated (learn more).

Viewing Total Size from Mail

To do this:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Check or select the relevant email address from the dropdown menu in the left sidebar
3. Click the action menu ⋮ to the right of the relevant item in the table that appears
4. Click Email Address Settings
   
5. Click Refresh in the Storage section to display the mailbox size
   

Still Having Problems?

In cases where the recipient's email address is not hosted with Infomaniak, you may receive an error message when sending the email. This can take various forms, such as: "Recipient address rejected: 5.2.2 Over quota 554 5.0.0 Service unavailable."

This may indicate that your recipient's mailbox is full and they can no longer receive emails or that the email you are trying to send is too large.

You need to contact your correspondent and ask them to empty their mailbox or inquire about the maximum message size you can send to them.

Learn More

• Limits of the free ik.me Mail offer
• Limits on the number of email recipients
• Limits on the number of outgoing emails

This guide explains how to automatically forward new messages from an existing email address, managed by Infomaniak, to the email account of your choice, even external to Infomaniak, while retaining (or not) the messages.

Number of possible forwarding addresses

Number of email addresses that can be specified to forward emails from an existing email address:

Add a forwarding from Infomaniak Mail

Prerequisites

• Have valid access to Infomaniak Mail where the email address is attached.
• Have permission to manage forwardings: if you were invited to Mail to manage your address, the Mail Service administrator may have revoked this right from their admin account.

To access your Infomaniak Mail:

1. Click here to access the Infomaniak Webmail app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Verify or select the email address in question from the drop-down menu on the left sidebar.
4. Click on Forwardings:
   
5. Click on the blue Add forwarding button.
6. Enter one destination email address per line.
7. Click Add.

Add a forwarding from Mail Service

To access the Mail Service:

1. Click here to manage your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the relevant email address in the table that appears.
4. Click on the Forwarding and alias tab or from the left sidebar menu.
5. Click on the blue Add forwarding button:
   
6. Enter one destination email address.
7. Click the blue + button to add more email addresses.
8. Click Confirm to complete the addition.
9. Click on the toggle switch to keep or delete a copy of emails on the email address after forwarding.

Copy or move?

Once a forwarding email address is added, it is possible to check the box to delete emails from the server after forwarding, turning the forwarding into a move instead of a copy. 

Remove email forwardings

You cannot apply the forwarding feature to multiple email addresses of a domain in one action. However, the reverse is possible, allowing you to select all addresses in a Mail Service and remove their forwarding.

In case of problems

• Gmail emails are forwarded without particular restriction EXCEPT in a very specific case.
• Any email considered spam by Infomaniak will not be forwarded.

This guide details the rules to follow when sending emails from Infomaniak to multiple recipients without it being considered spam.

Obtaining Recipient Consent

Infomaniak is a Swiss host governed by Swiss laws. These federal laws and our terms of service stipulate that potential recipients must give their consent before being added to an email mailing list.

To have a user's registration for a newsletter considered voluntary, the user must:

1. have entered their email address in a form dedicated to a specific topic
2. have clicked on a validation link automatically sent after registration (point 1); this registration should only concern the topic specified at the time of registration
3. be registered by the Newsletter system with their IP address and the date

This is called a double opt-in registration. The term "double opt-in" refers to a registration process in which a user takes two distinct actions to confirm their intention to receive communications, typically newsletters or marketing emails.

What to Do in Case of a Spam Complaint ?

As an email provider, Infomaniak must demonstrate its cooperation in the fight against spam and ensure that all of its customers are not blocked/blacklisted by potential complainants' email providers.

In the event of a spam complaint, Infomaniak may temporarily suspend deliveries and ask the message sender for proof of the complainant's registration; if provided, the complaint will become invalid.

However, the complaint will be justified if no registration proof is provided, and Infomaniak may be forced to take action: suspension of the email address, domain name, or contract termination in case of repeat offenses.

How to Stay Compliant?

If you wish to conduct email campaigns, make sure you have the information from point 3 above (IP address and registration date of each subscriber). This process ensures that the user has expressly confirmed their desire to receive communications, thereby strengthening the legitimacy of the subscriber list and reducing the risk of spam or unauthorized registration.

It is advisable to build your list by inserting a contact form on your website that will ensure the collection of your subscribers' email addresses via double opt-in.

An unsubscribe link must also be visible and included at the bottom of each of your newsletters.

This guide provides several solutions to quickly delete a large number of emails contained within an Infomaniak-hosted email address. Note that the size of your mailbox is not limited.

Delete Emails in Bulk

from Mail Infomaniak in a Web Browser

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge

2. Display the maximum number of items loaded at once:

   

3. To empty the inbox, select all visible items on the screen and click the Trash icon to move them to the trash

   

   Repeat this process on all pages 

4. Besides the inbox, folders can be emptied in a few clicks:

   

   Note that emails are deleted without going to the trash, as if you were deleting the folder itself — only a restore can potentially allow for recovery

You can also delete the email address within a Mail Service, and then recreate it. It will then be completely empty.

from an IMAP Email Client/Software

A solid solution is to configure the email address in an IMAP email client/software, which will allow you to select all messages (no concept of “pages”), making deletion easy and quick:

1. Install Thunderbird (or any other email application on your device)
2. Add your email address by entering its password
3. Wait for the inbox to load
4. Select all messages
5. Click Delete
6. You're done, you can remove the application if you wish

Special Case: Strikethrough Messages

To permanently delete any strikethrough emails appearing in your email client or on Mail Infomaniak:

• Microsoft Outlook
  • Go to the Edit menu -> Purge Deleted Messages (in English, you need to have a Purge menu)
• Apple Mail
  • Go to the MAIL menu -> Erase Deleted Items

They will then also disappear from the Mail Infomaniak interface.

This guide concerns the Infomaniak Mail application, which allows you to manage your emails on iOS / Android smartphones.

Accessing the Application Settings

To open the Infomaniak Mail application settings on your smartphone:

1. tap on the top left of your inbox:
   
2. click on the gear icon at the top of the opened panel:
   
3. you can manage settings from the displayed screen:
   

a. Choosing a Signature

If you have multiple email addresses linked to your account, tap on the email address for which you want to change the signature.
Then choose another signature from the configured ones.

b. Locking the Application

This option allows you to protect the application with one of the locking methods of your smartphone, which allows you to stay connected to the Infomaniak mailbox with your user account but prevents access to Infomaniak Mail by a third party when the application is no longer in the open applications.

If your device has a fingerprint reader, you can use this method to activate the lock:

c. Device Notifications

You can configure notifications for each of the linked email addresses in the application:

d. Contacts & Calendars Synchronization

For now, this synchronization is managed externally, follow for example the assistant https://config.infomaniak.com/.

e. Conversation List Density

The display mode can be compact, normal, or wide.

f. Theme

The theme allows you to choose a dark mode display or, conversely, a light display black on white. This display can also be set according to the device theme (thus allowing you to resume any system settings that would vary the display depending on the time).

g. Accent Color

The accent color is either blue or pink.

h. Swipe Actions

Swipe actions allow you to define what operation Infomaniak Mail should perform if you swipe your finger on a message from right to left or left to right in the list:

The possible actions are:

• delete the message (it goes to the trash)
• archive the message (it goes to an archive folder)
• mark the message as read or unread
• move the message (and in this case the list of folders is displayed after a swipe)
• favorites (to activate a tracking on the message)
• mark as spam
• quick actions menu (also accessible from reading the message and which offers to write a reply, forward, delete, print, etc.)

and it is also possible to choose "none" to avoid operations that would not be desired if your device is not suitable for swiping:

i. Message Display Mode

Choose between a message tracking display (conversation mode) or individual.

j. Display External Content

Choose between automatic or on-demand external content display (images...)

Application Language

The language is based on the language of the smartphone on which the Infomaniak Mail application is installed and not on the language set on your user account.