Knowledge base

This guide explains how to share a message received by email on Mail Infomaniak by means of a specific link.

Preamble

• It is possible to share any email regardless of its location (messages sent, archived, etc.).
• The sharing link is valid for 30 days.
• The attachments will be visible.
• It is not necessary to have an Infomaniak account to view the message.
• Returning to the same message to copy the sharing link again generates a different link, valid for 30 days.
• Attention: it is not not possible to revoke a sharing link.

Share the content of a message...

... from the Web Mail Infomaniak app

To get the e-mail sharing link from the Mail Infomaniak interface:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Open the message to share and click on the action menu ⋮ To the right.
3. From the menu that appears, select Copy Sharing Link:
   
4. The link is copied to your clipboard; you can view the URL to preview the sharing and transmit the URL.

... from the Infomaniak Mail mobile app

To this end:

1. Open the email in question on the Infomaniak Mail app (iOS / Android).
2. Click on the action menu ⋮located at the top right of the displayed e-mail.
3. Choose Share e-mail to send the specific link to this e-mail by the means offered by your device (SMS, Quick Share, etc.).

This guide for the web app Mail (online service) mail.infomaniak.com) or the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) explains how to print an e-mail in order to get a printout (or better: PDF) of your message and not from the interface itself.

Print an e-mail...

...from the Web Mail app

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. See the e-mail to print.
3. Click either the printer icon on the right of the message frame...
4. ... or on the action menu ⋮ then on Print:
   
    

You can also, from the message list, select 1 message (the print option will be disabled if you select more) and print it:

1. Click the box to select a message from the list.
2. Click on the action menu ⋮ at the top of the message list.
3. Click on the printer icon to print the selected message:
   

... from the Infomaniak Mail mobile app

To this end:

1. Open the Infomaniak Mail app.
2. See the e-mail to print.
3. Press the action menu ⋮ at the top right of the message.
4. Press Print:
   ‍

This guide explains how to restore contacts deleted by errors on Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Restoring contacts

It is possible to recover deleted contacts from the last 24 hours, 48 hours, last 7 days or 30 days:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the chevron ‍ to develop the game Advanced actions.
3. Click on Restore.
4. Choose the notebook to restore.
5. Choose the version from yesterday, 48 hours or 7 and 30 days back.
6. Choose the destination (in the original location or other address book if available).
7. Start the restoration with the button at the bottom of the page:
   

This guide explains how to remove from the web app Mail Infomaniak (online service) mail.infomaniak.com) an email address currently viewed by your user account.

Detach an email address

To remove an email address currently consulted:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. If necessary click on the chevron ‍ to the right of the email address currently visible on the Web app Mail Infomaniak.
3. Click on the action menu ⋮ to the right of the email address you wish to untie.
4. Click on Detach this email address:
   
5. Click the red button to confirm removal:
   

Detached an address in error

To remove a currently attached email address while its password has been changed, just click on the icone⚠Then ask for the secondment of the address:

• Confirm the deletion in the same way as in point 5 above.

This guide concerns notifications that can be received with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

To be notified according to the specific email address

The Infomaniak Mail mobile app allows you to manage multiple email addresses and you can only receive notifications for some of your email addresses and not for others.

To get into the application notification settings, read point C of this other guide.

Solve a problem...

... on iOS

Check in the Infomaniak Mail mobile app settings that notifications are enabled for the email address in question:

... on Android

On Samsung devices with One UI 6.1 and higher, the system setting screen for notifications no longer allows you by default to specify which of your email addresses should cause a notification.

The solution is to enable the option "Manage notification categories for each application" from the main Android notifications page, by first clicking on "Advanced settings" at the bottom of the window.

Then go back to the Infomaniak app notifications page and you can tap the notification categories to find the specific notification choice by email address.

Receive all notifications

If you have authorized notifications of the application on your mobile device, you will receive a notification for each new message that arrives.

Solve a problem...

If you see a new message coming into your inbox, but it didn't trigger any notification on your device, the reasons can be multiple.

1. Start by opening the app to make sure it works, update it if necessary.
2. Open another application or turn off the display of the device (if the Infomaniak Mail app is open, in the foreground, screen turned on, the device may not issue any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message in the inbox? Indeed, a spam message or other folder may not issue any notification.

... on Android

1. Did you wait for tens of minutes? Indeed, quick notifiers (push type) require going through a Google service to work, but some devices that do not go through Google services (such as Fairphone), notifications can arrive at much more spaced intervals.

This guide explains how to share contacts with other users from Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Share an address book

To share contacts:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of an address book.
3. Click on Share:
   
4. If there is already one current sharing and you want to start another, click on Share at the top if not on the button Share lower:
   
5. Enter Mail account email address the user who will access the address book.
   • If the user does not yet have a Mail account, they can create one for free.
6. Specify the rights of the user on this address book (Administration, Reading Only, Reading and Writing)

Contacts created or moved/copyed to this address book will be visible to all users with access to sharing.

This guide concerns Greylisting, a protective measure that is implemented on Infomaniak email servers.

Operation of Greylisting

Greylisting is a technique used by Infomaniak email servers (among others) to fight spam. It is based on the principle of temporarily delaying the delivery of an electronic message to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without complying with message retransmission standards.

1. Initial reception

When an email server receives an e-mail, it notes three elements:

• the sender's IP address
• the sender's e-mail address
• the e-mail address of the recipient

2. Temporary refusal

The server temporarily refuses the delivery of the email and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but that the sending server must try again to send it later.

3. Retest

The legitimate email servers are programmed to try to deliver the messages again after a certain period of time. Spam servers, on the other hand, often do not bother to try again.

4. Acceptance

During the retest, if the e-mail comes from the same trio (IP of the sender, address of the sender, address of the recipient) previously noted, the message is accepted and delivered to the recipient.

This guide details the limits of your email at the size level ( weight message size and the size of the message disk space) set up as part of the Infomaniak email offers and guide you to view the storage used.

Limit of the size of the mailbox

• The total volume of your e-mails is unlimited, whether it is in number of messages or in place that it represents on the storage space.
• Only the supply my kSuite may not exceed 20 GB of storage.

Limit of the size of each e-mail

• The maximum size of an e-mail sent and received is 200 MB (this includes both the size of the attachment and the text and image(s) present in the e-mail).
• With the Web app Mail Infomaniak (online service) mail.infomaniak.com) the size limit of the attachments is 25 MB, beyond a link Swisstransfer is generated.

Limit of storage time of messages

• There's no such thing as no time limit for storing messages in the inbox or in subfolders, with the exception of: an e-mail that would be deleted, or reported as spam, or moved manually/automatically in the folder "Trash" or "Spam" (or one of its equivalent names as "Elements deleted", "Erased Messages", "Indesirable Mail", including spelling in another language, "Junk" e.g. - non-exhaustive list)... In this case, the e-mail is automatically deleted after 30 days no possibility of recovery.

• The backups made by Infomaniak have a period of detention.
• It is not recommended to keep more than 4,000 to 5,000 messages per folder (reduce the indexing of messages). It is therefore advisable to move your messages to subfolders, which also facilitates their consultation. You can do it. manually or to put in place automatic sorting rules.

Show total size from the Mail Infomaniak Web app

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Check or select the relevant email address from the drop-down menu in the left side menu.
3. Click on the action menu ⋮ to the right of the object concerned in the array that appears.
4. Click on Mail address settings:
   
5. Click on Refresh in the box Storage to display the size of the box:
   

Other courier limits

• Limitations on the number of recipients e-mail
• Limits of outgoing emails per 24 hours

A problem, though?

In case your recipient's e-mail address is not hosted by Infomaniak, you may receive a error message at the time of sending the e-mail. This can take various forms, e.g. Recipient address rejected : 5.2.2 Over quota 554 5.0.0 Service unavailable. 

This may indicate that your recipient's box is full and can no longer receive email or that the email you are trying to send is too large.

This guide concerns the setting of the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

Access application settings

To open the mobile app settings Infomaniak Mail on your device:

1. Press the top left of your inbox:
   
2. Click on the icon Parameters ‍ at the top of the window that opened:
   
3. You can manage the settings from the screen that appears:
   

a. Choice of signature

If you have multiple email addresses attached to your account, press the email address you want to change the signature of.
Then choose another signature from those configured.

b. Locking of the application

This option allows you to protect the application by one of the locking methods of your device, which allows you to stay connected to Infomaniak messaging with your user account but to prevent access to Infomaniak Mail by a third party when the application is no longer in open applications.

If your device has a fingerprint reader, you can use this method to activate the lock:

Upon reopening the application, authentication is requested:

c. Notifications on the apparatus

You can configure the notifications for each email address attached in the application:

Also take note of this other guide on mobile notifications.

d. Synchronization of contacts & calendars

At the moment this synchronization is managed externally, take notice of the assistant https://config.infomaniak.com/.

e. Density of the conversion list

The display mode can be compact, normal, or wide.

f. Theme

The theme allows you to choose a dark mode (shadow) type display or vice versa, a black-on-white light display. This display can also be defined according to the theme of the device (allowing a possible system setting to vary the display according to the time).

g. Colour of accentuation

The accent color is either blue or pink.

h. Scanning actions

Scanning actions allow you to define what Infomaniak Mail operation should perform if you drag your finger to a message from the list from right to left or from left to right:

Possible actions are:

• delete the message (it goes into the basket)
• archive the message (it goes to an archive folder)
• make it read or not read
• move the message (and in this case the folder list appears after scanning)
• favorite (to activate a follow-up on the message)
• report as spam
• Quick action menu (also accessible from reading the message and offering to write a response, perform a transfer, delete, print, etc.)

and it is also possible to choose "none" to avoid operations that would not be desired if your device is not suitable for scanning:

i. Mode of posting messages

Choose between a displayed message followed (conversation mode) or individual.

j. Displaying external content

Choose between displaying external content (images...) automatically or on request.

Language of application

The language is based on the language of your device on which the Infomaniak Mail mobile app is installed and not on the parameter language on your user account.

This guide explains how automatically transfer new messages from an existing email address, and managed with Infomaniak, to the email account of your choice even totally external to Infomaniak, keeping (or not) the messages.

Possible number of redirections

Number of e-mail addresses that can be specified to redirect e-mails from an existing e-mail address:

• my kSuite+ = 100‍‍
• kStandard Suite 1 user max. 10‍‍‍ | kStandard Suite 2 users min. 100‍‍ | kSuite Pro = 100‍‍ | kContinued enterprise = 100‍‍‍
• Mail Starter Service = 10‍‍ | Mail Service 5 addresses min. = 100‍

Add redirection from the Mail Infomaniak Web app

Prerequisites

• Having permission to managing redirections: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To access your Infomaniak email:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Redirections:
   
5. Click the blue button Add redirection.
6. Come in. a destination email address per line.
7. Click on Add.

Add redirection from Service Mail

To access the Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Redirection and alias or from the left side menu.
5. Click the blue button Add redirection:
   
6. Come in. a destination email address.
7. Click the blue button + to add other email addresses.
8. Click on Confirm to complete the addition.
9. Click on the toggle switch button in order to Keep or not a copy of the e-mails on the e-mail address after redirection.

Copy or move?

Once a forwarding email address is added, it is possible to check the box for delete server e-mails after return, the deviation then becomes a displacement and no longer a copy. 

Remove e-mail redirects

You cannot apply the forwarding service to multiple email addresses of a domain in one operation. However the inverse is possible and you will therefore be able to select all the addresses of a Service Mail and delete their possible redirection.

In case of a problem

• Gmail emails are redirected without any particular restrictions SAUF in a very specific case.
• Any email considered spam by Infomaniak will not be redirected.