This guide explains how to create a template for the sorting/filtering tool (conditions that allow you to automatically classify your emails based on certain criteria) for all your mailboxes on the Infomaniak Web app Mail (online service mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by multiple users of the same Infomaniak Mail service, or even personalized according to the person who will use it.
• In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be performed (e.g., moving to a specific folder) when they add a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a template so that it is no longer used.

Create a sorting rule template

To create a template:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Global Configuration in the left sidebar.
4. Click on the Rules tab.
5. Click on Add a rule template:
   
6. Give a name to the template.
7. Define the condition for which the end user can choose the action to trigger.
   • The different conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or also possible afterwards), the rule models created will be suggested to users of email addresses that go to their FILTERS AND RULES section.
9. Press Add the model:
   
   • When the user of an email address from the Mail Service on which the rule model has been defined goes to the configuration of their sorting rules, they will be able to choose the model as a basis for work, which will save them from having to reconfigure a potentially complex configuration, and simply choose the action to be performed:
     

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Install a progressive web app (PWA)

A Progressive Web App (PWA) is an application designed for the Web and offers an experience similar to that of a mobile application. PWAs are fast and offer many features available on mobile devices. For example, they can work offline and send notifications.

Download the Infomaniak Calendar app (PWA)

1. Click here to access the Infomaniak Calendar Web app (online service ksuite.infomaniak.com/calendar).

2. Click on the icon specific to and dedicated to PWAs in the browser's address bar:

On some devices, you need to choose the “Add to Home Screen” option to be able to “create” the standalone application.

Remove the Infomaniak Calendar app

1. Open the previously created application.
2. Click on the action menu ⋮ .

3. Click on Uninstall:

This guide explains how to copy the content of an Infomaniak email address (all email messages, folders, subfolders, in short, the entire structure of your mailbox) to another of your existing addresses at Infomaniak, thanks to the Infomaniak import tool!

Preamble

• This does not affect the content currently present in the address that will receive the content, nor the content of the source address whose content will be copied.
• Any duplicates are managed: identical content will only be copied once.
• It is possible to specify a second address to import during the same process.
• If necessary, refer to this other guide to import messages from an external email provider other than Infomaniak.

Copying emails from one account to another

To import the content from another email address:

1. Go to the address https://import-email.infomaniak.com/.
2. If necessary, log in to your Infomaniak account on the Organization of your choice; indeed, the import will be to an email address linked to the Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the account you are using.
3. Click on single import.
4. Fill in the left field with your source email address (whose content is to be copied).
5. Fill in the right field with the password of this same email address (click here to verify that you are using the correct password and, if necessary, modify the password of your email address).
6. Click on Confirm:
   
7. If necessary, enter a second email address to be imported at the same time:
   
8. Choose which email address to import the emails to; the drop-down menu lists the email addresses currently linked to your Infomaniak Web Mail interface (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are logged in to:
   
9. It is obviously impossible to copy the e-mails to the same address:
   
10. After selecting the desired destination address from the list, click on the blue Import the e-mails button:
    
11. The copy begins and continues in the background, you can close the window that appears.
12. A confirmation e-mail will be automatically sent to all e-mail addresses concerned by the operation once the import is complete, mentioning the number of messages copied.

This guide details the automatic translation service integrated into the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Preamble

• The Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) integrates an automatic translator, both for reading and writing, for French, German, English, Italian, and Spanish.
• This AI solution does not rely on a third-party service (DeepL, Google Translate, etc.) contacted via API, but it is hosted, operated, and partly trained by Infomaniak.

Translate the text...

... while writing

To automatically translate a message you are drafting in your language into a foreign language:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Draft a new email without sending it.
3. Select the text to translate.
4. Click on Translate.
5. Modify the languages if necessary.
6. Click on Apply the translation:
   

... while reading

To automatically translate a received message written in a foreign language into your language:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Check the email to be translated.
3. Select the text to translate.
4. Click on Translate:
   
5. Click on the language names to change the languages used.
   • In the same place, you can also copy the translated text to the clipboard to use it later:
     

Disable the translator

You can set the elements (translations / Euria) that appear when you click on your message:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Check or uncheck the actions you want on click:
   

This guide explains how to connect the desktop app eM Client (desktop application on macOS / Windows) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Mail Service (Mail Service only, or existing within a kSuite).
• Test the email address password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Mail Service that the automatic diagnosis is correct.

Add the email address to the application

To configure the messaging application:

1. Open the application and choose the desired mode, then click on Next:
   
2. Enter the email address to be linked, then click on the Start button next to the field:
   
3. Enter the email address password, then click on Continue next to the field:
   
4. Check the box and click on Yes:
   
5. Check and complete the missing information:
   
6. Choose the desired mode, then click on Next:
   
7. Check and complete the missing information:
   
8. Your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol:
  • Prioritize port 587 + STARTTLS: this is the official technical standard and the most compatible method with the majority of modern systems for authenticated submission.
  • Tolerate port 465 + SSL/TLS only as a compatibility option or alternative, specifying that it is implicit encryption, but that 587 remains the recommended choice.
• Username = full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required to send emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or according to the software/email clients, enter a username (= full & complete email address) and its password.

In case of problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. Take note of the solutions given in this other guide regarding email in general.

This guide presents the email authentication mechanisms and the ways to resolve the Sender Mismatch error.

Preamble

• The "Sender Mismatch" error occurs when the address used to send an email does not match the authentication address used when connecting to the SMTP server.
• This error is related to two specific elements:
  • The Return-path (also called "envelope sender"), which is used by the mail server to manage returns and delivery errors,
  • and the From header, which is the sender's address visible to the recipient in the message.

Resolve the Sender Mismatch error

Technically, when sending an email via a mail software/client, you must authenticate using a username (= your email address) and a password.

If, after authentication, the sender's address specified in the "From" header or in the "Return-path" is different from the address used for authentication, the Infomaniak server may consider this an attempt at forgery. It is this inconsistency that triggers the "Sender Mismatch" error.

To correct this error:

• Check that the email address used for sending is the one you authenticate with (or a valid alias).
• Do not modify the Return-path or From header to another unauthorized address (if necessary, refer to this other guide to test another mail application or to correctly configure your current mail software/client).

Infomaniak tools, such as the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) or the Calendar, Contacts, kSuite interfaces... can be displayed in light mode or dark mode ("dark mode"), including based on the settings of your current operating system.

Enable manual mode

To manually choose a dark or light display, without relying on a possible different display on the operating system side:

1. Click here or on the badge with your initials / avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
   
    
2. Then click on Appearance in the left sidebar.
3. Click on Light to apply the light mode:
   
4. Click on Dark to enable the "dark mode".

Enable automatic mode

The automatic mode is based on the parameters of your operating system (macOS / Windows...):

1. Click here or on the badge with your initials / avatar in the top right of the Infomaniak Manager) to "Manage my account":
2. Click on Appearance in the left sidebar.
3. Click on the Automatic mode:
   

Then if you want to modify the light or dark theme of your computer, so that the Manager's automatic mode takes into account your preferences...

... on macOS

1. Click on System Preferences...
   
2. Click on Appearance and choose the dark mode on the right:
   

... on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system preferences, thus providing a consistent visual experience between mobile applications and login / account creation.

This guide explains how to manage the password(s) of an existing email address on Infomaniak.

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• Be Administrator or Legal Representative within the Organization.

Set a password for an Infomaniak email address

To set a new password or add an additional password to an existing email address on your Infomaniak Mail Service:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the button to Add a device:
   
6. Enter the password to log in to your Infomaniak account if necessary.
7. Then in the drop-down menu, choose No user.
8. Choose an icon and a descriptive name for your device that requires the password.
9. Click on the button to Continue:
   
10. The created password is displayed, you can copy it and keep it safe (password manager for example); it will no longer be displayed afterwards.
11. Click to display the recommended email settings if necessary.
12. Click on the button to Finish:
    
13. The new device is displayed in the list with the information about the user who created it (you) and its creation date.
14. The action menu ⋮ located to the right of the item in question allows you to randomly generate a new password for this device, or to cut its existing connection (read the chapter on this subject further down in this guide) by removing it:
    

Create a password for a user

Instead of creating a password yourself and then having to communicate it to the user, you can directly allow a user who does not have as many permissions as you to obtain the password for the device they need:

1. Add the new user (existing in the Organization or not) as described in this other guide:
   
2. Once the user is added, switch to the devices tab to add a new device:
   
3. If necessary, enter the password to connect to your Infomaniak account and then select the user created in step 1.
4. Click on the first option to send a setup assistant for the user's device.
5. Click the Continue button:
   
6. Copy the invitation link valid for 30 days to be sent to the user.
7. If necessary, send the invitation to the user's email address:
   

In step 4 above, you can also choose to generate a password:

• The created password will be displayed, you can copy it and keep it safe (password manager for example); it will no longer be able to be displayed afterwards.

Reset/remove device password(s)

In order to cut any current IMAP/POP/SMTP connection that is being made thanks to a password generated on this interface (this does not remove the address from the Infomaniak Mail Web App (online service ksuite.infomaniak.com/mail) — you need to administer the users of the email address for this), it is possible to revoke a device, or even delete all existing configurations in 1 click:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click on the product name concerned.
3. Click on the email address concerned in the table:
   
4. Click on the Devices tab.
5. Click on the red link to disconnect all registered devices (confirmation is required).
6. Click on the action menu ⋮ located to the right of the device in question.
7. Click on “Change password” to cut the current connection but allow the device to reconnect with a new password directly.
8. Click on “Disconnect the device” to remove it from the list and delete the corresponding connection:
   

This guide explains how to enable or disable the Infomaniak ad filter that automatically sorts emails detected as Newsletters or activity notifications into specific folders.

Preamble

• The filter…
  • … is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to a my kSuite / my kSuite+ offer.
  • … allows you to focus on relevant and important emails, which improves your productivity by reducing distractions from ads and spam.
  • … helps keep your inbox cleaner and better organized by separating promotional emails, which facilitates the management of important emails.

Enable the option from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage filters: if you were invited to the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail) to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account.

To access your Infomaniak mail settings:

1. Click here to access the Infomaniak Web Mail app (online service ksuite.infomaniak.com/mail).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Check or select the email address concerned in the dropdown menu of the left sidebar.
4. Click on ‍ Filters and rules:
   
5. Enable the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Enable the option from a Mail Service

To access your Infomaniak mail settings:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the email address concerned in the table that appears
4. Click on Filters and Rules in the left sidebar
5. Enable the ad filter option, the effect is immediate:
   
6. To disable the filter, simply click the toggle switch again; in this case, all future received messages will go to the inbox.

Note that you can activate it in bulk on multiple addresses at the same time.

Customize the advertising filter

Email location

In the same place (point 5 in the images above), by clicking on Modify, you can choose the default location of the 2 folders in which the messages will be automatically placed (like the special IMAP folders).

This guide details the Signature section present in the emails you send from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail) of my kSuite.

Preamble

• It is not possible to remove the automatic addition of the Infomaniak mention in the lower part of your my kSuite emails.
• It is possible to delete the Infomaniak mention automatically inserted when drafting a new message.
• It is also possible to add your contact details or any indication of your choice in the signature that is automatically inserted with each new message.
• If necessary, my kSuite+ offers more flexibility.

Manage email signatures

To add your name or any indication above the Infomaniak mention present at the bottom of each of your messages:

1. Click here  to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Click on ‍ New message, the composition window opens with a pre-written integrated signature that cannot be removed or modified without a change in the offer (my kSuite+).
3. Click on the chevron ‍  to the right of the signature selection menu.
4. Click on Manage my signatures:
   
5. Click on the action menu ⋮ located to the right of the signature in question.
6. Click on Edit:
   
7. Enter a name for your custom signature.
8. Enter the name you want to display for your message when it reaches the inbox of your correspondents.
9. Enter the content of your signature (formatted text, image, etc.).
10. Manage advanced settings if necessary (signature position).
11. Click on the button to save:
    
     

There you go, every new message you draft will contain your new signature in addition to the mandatory Infomaniak mention, and you can remove it if necessary when hovering over it:

This guide explains how to sort e-mails currently present in your Infomaniak inbox or in subfolders, in order to, for example, quickly delete specific messages with the same structure, classify messages by subject or sender, etc.

Quickly sort a mail account

Unlike the guide Sort incoming emails according to rules (Sieve filters) which details how to set up, from the Infomaniak interface, filters that will apply to all future incoming messages, it is possible with the free software Thunderbird to apply sorting rules to already arrived and already present messages in a mail account:

1. Install and then open Thunderbird.
2. Configure your Infomaniak mail within the application.
3. Open the Tools menu and click on Filters:
   
4. Check the selected address and click on New...
   
5. Configure the filter according to your preferences (here the rule is that all messages with the subject containing ER will be moved to the trash):
   
6. Click on OK to return to the list of your filters and then click on Run now:
   
7. The result is immediately visible as the messages are moved to the trash and disappear from the window.

This guide details the steps to take when you want to “release” the management of an email address that is currently “limited” by the use of an Infomaniak account with the same name.

Preamble

• For example, the email address benevol on the Mail Service example.xyz will no longer be shareable with other users once an Infomaniak account is created with a login ID in the form of the email address benevol@example.xyz.
• Therefore, a procedure exists for the administrator of a Mail Service to activate the release of the corresponding Infomaniak account if necessary.
• The corresponding email address, previously attached and readable, will no longer be, but the account data is not deleted.
  • Only the login address must be proposed in a different form by the user in question.

Request the release of the blocking Infomaniak account

To activate the deletion of the login ID when it is identical to an email address that can no longer be shared, the administrator of the Mail Service must go to the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Under the General tab, it is possible to see the users who consult this address, and among them, the corresponding user is found.
5. Click the Add button in the Users section (an operation that is not currently possible):
   
6. In the right-hand sidebar, the assistant for releasing the address opens; click the radio button to activate the operation.
7. Click Continue:
   
8. Confirm the user disconnection operation:
   
9. The linked user disappears from the users page:
   
10. In parallel, they receive an SMS similar to the example below, on the phone number they provided during registration:
    
11. This SMS indicates the procedure to follow to reconnect to their Infomaniak account with another email address of their choice (see below).

Recover access to the Infomaniak account

To be able to log back into your Infomaniak account now that access is no longer possible with the old email address, the Infomaniak account user must go to the address mentioned in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (usually the initials of your account and a sequence of numbers).
3. Enter the usual password (it has not changed):
   
4. Enter the new requested information:
   
5. You will be logged back into your account:
   

This guide explains how to respond to an email visible on the Mail Infomaniak web app (online service mail.infomaniak.com) by sending the response directly in the kChat web app (online service kchat.infomaniak.com) or the desktop app, in the form of a private message to the email sender.

Preamble

• This feature allows you to respond to an email directly in kChat, with a reminder of the original message to facilitate understanding.
• It aims to streamline collaboration by allowing you to react quickly to an email without leaving the kSuite environment.
• It reduces the back and forth between the classic messaging and the collaborative workspace.

Send a response to an email via kChat

Prerequisites

• The feature is currently available only in one-to-one exchanges and not in group discussions.
• The email preview is not yet accessible on mobile, unless you are using the beta version of the kChat app.

When you have received an email from a colleague and you want to respond to them directly on kChat:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Open the message to be replied to by kChat.
3. Click on the kChat message icon in the email toolbar:
   
4. Compose your kChat message, format it if necessary and click the Send button at the bottom right:
   
5. Your correspondent receives the message on kChat accompanied by a box representing the original email (date & time, subject)...

You can access this message on kChat (in the thread of private messages exchanged with your correspondent) but also:

• in the send confirmation message:
  
• in an information banner on the email conversation:
  

This guide explains how to quickly schedule a meeting between multiple users from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Create an event from an email

To start the scheduling assistant:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Open the message from the sender (or the discussion between multiple participants) with whom you want to organize a meeting / a common event.
3. Click on the icon ⋮ at the top right of the open message.
4. Click on Organize an event:
   
5. The assistant of the Infomaniak app Calendar appears on the right of the screen.
6. The title of the meeting is automatically generated from the subject of the email, but it can be modified.
7. The duration of the event (and its placement within the day) is automatically generated as close as possible to the present moment, but it can be modified, just as a possible room can be added below.
8. Check or change the calendar used.
9. The participants in the discussion are automatically added from their email address and can be managed in the second tab.
10. Save the information to create the event and invitations:
    

This guide explains how to report spam or declare a false positive if spam-type messages slip through the cracks within an Infomaniak Mail Service, or conversely if a valid email has been incorrectly classified as spam; you can intervene in a few clicks.

Report spam

Prerequisites

• Check that the spam filter is active.

Next, to automatically move an email from your inbox that has evaded the anti-spam filter to the Spam folder:

1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
2. Select the message in the inbox and then click on the Spam icon in the toolbar:
   
   
    
3. You can also open it and declare it as Spam later:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

Once you have clicked on Report as spam:

• The email is moved to the Spam folder (or to the manually defined folder)
• The sender's address is added to the blocked users list
• The filter is refined for better handling over time

Declare a false positive

Conversely, if you act on an email incorrectly considered as spam (false positive) by clicking on the "This is not spam" icon:

• The email is moved to the inbox...
• The sender's address is added to the list of authorized users...
• This also affects the filter and its criteria.

This guide details the principle of an email address created within an Infomaniak Mail Service and the notion of an Infomaniak account user, when they use an Infomaniak email address and consequently some features may be restricted.

1. Create an address on a Mail Service

The administrator of a Mail Service creates a new email address:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click the blue button Create an email address at the top right:
   
4. Enter the name that will make up the email address.
5. Click the button to continue:
   
6. Select the creation mode suitable for your situation:
   1. An address for yourself (and directly visible on your Mail interface)
   2. An address for multiple users (sending invitations)
   3. An address without invitation (not attached to your Mail interface)
      
7. Click the button to continue.

Choice [ a ]

1. Choose a possible signature template then click Continue:
   
2. That's it, the email address is now visible on Mail ksuite.infomaniak.com/mail:
   

Choice [ b ]

1. Choose who should be able to access the address among:
   1. existing users on your Organization
   2. an external email address to which you send an invitation link to the email address you need to specify in the field
   3. A new user to whom you will send an invitation link by your own means
      
2. If you have chosen:
   1. Existing users in your Organization then you can manage their access rights to the answering machine, add device, etc. by clicking on the small icons, then choose a possible signature template and click on Continue to finish and give them access to the address which will be automatically visible on Mail ksuite.infomaniak.com/mail:
      
   2. An external email address then you can manage its access rights to the answering machine, add device, etc. by clicking on the small icons, then choose whether the user will have to log in with the new email address or the address of their choice, choose a possible signature template and click on Continue to finish:
      The user receives an invitation to view the email address, valid for 30 days:
      
      The button takes them to a page where, depending on your initial choices, they can either create a new account or log in to a possible account they already have with Infomaniak, or create a new account whose identifier must necessarily be the email address created. Once completed, the address will be automatically visible on Mail ksuite.infomaniak.com/mail.
   3. A new user then you can manage their access rights to the answering machine, add device, etc. by clicking on the small icons, then choose whether the user will have to log in with the new email address or the address of their choice, choose a possible signature template and click on Continue to finish:
      
      The difference with point b is that the invitation link is directly visible — you can still send it by email if necessary using the link below the invitation URL:
      
      The invitation link valid for 30 days takes them to a page where, depending on your initial choices, they can either create a new account or log in to a possible account they already have with Infomaniak, or create a new account whose identifier must necessarily be the email address created. Once completed, the address will be automatically visible on Mail ksuite.infomaniak.com/mail.

Choice [c]

1. The email address is directly created (always without password, and this time without any user, so the address will not be visible anywhere at first). You can of course manage the users and the passwords from the email address management directly.

2. Create an Infomaniak account with the email address created

If the user is led to create an Infomaniak account to use the new email address, and this address is specified as the login identifier…

• … this is mainly the case when choosing [b] above, when this box is selected:
  

… some restrictions may then exist:

1. This email address can no longer be shared with other users:
   • It exists and works for the user who logs in with it, but it can no longer be shared — only a user deletion is possible from the Mail Service (refer to this other guide on this subject):
     
   • Additional passwords (to configure a device, for example) will have to be managed by the user…
     
     … and no longer from the corresponding Mail Service, which however allows you to contact the user to ask them to do the procedure themselves:
     
   • Any previous sharing will continue to work, but this will not be able to trigger new shares from Mail: