This guide details what it is possible to search on the web app Mail Infomaniak (online service) mail.infomaniak.com) or other services of kContinued To search for kDrive be aware of this other guide.

Search for an e-mail

You can perform a global search (among all directories of the web app) Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, voluminous attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the chevron ‍ to the right of the search field at the top of your Mail:

To search for a trace of an e-mail or to know its activity, you can also search in logs of an email address.

Email search with software/mail client

To find out how your specific email application conducts the search, see its documentation. P.ex Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer searching on the IMAP server and in this case the software/message client sends a search command to the server, which then searches in all messages stored on the server and returns the results to the software/message client.

Search for a contact

You can search for an address book, a group, a person among your contacts through the search field at the top of your Infomaniak address book:

Find an event

You can search for calendars, events, rooms, including a description of them and related people:

This guide explains how to export the content of an email address hosted by Infomaniak.

Preamble

• Infomaniak does not offer an export (of PST e.g.) but keeps your e-mails without limit* all the duration of your contract with built-in backups.
• The proposed manual export works on WindowsYou can save your e-mails in a unique archive that can be easily restored.
• For additional assistance contact the support of the software/mail client used, or a partner.

Manual export

To export all the messages on your email address hosted by Infomaniak:

1. Install the free app Thunderbird.
2. Set the relevant email address to IMAP (to include subfolders).
3. Make sure that all the desired content is present (synchronize the box always - not just the last 30 days e.g.).

Next:

• or you install the free application BackupThunderbird which allows the creation of an archive (crypted if necessary) and subsequent restoration
• either you can simply view hidden files from Windows and find and save this folder Profile
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  because it contains all your email.

Download e-mails in local

Another solution (not recommended) could be to configure a software/message client by choosing receiving by protocol POP3 which will have the effect of downloading messages locally. Only the inbox is concerned.

* in the context of normal use of a mutualised service, in accordance with Art. 1 of the special conditions of the Mail Service

This guide explains how to force synchronization of contacts & calendars when synchronized by kSync on Android device.

Preamble

• kSync synchronizes only contacts & calendars that are selected in the application.
• If you add thereafter calendars/agendas since Calendar or address books since Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

Add a calendar / address book to synchronization

To force synchronization:

1. Open the mobile app kSync on your Android device.
2. Press Update address books / calendars.

New notebooks and calendars appear in the list.

This guide explains how to attach attachments and/or images to emails sent from the Web app Mail Infomaniak (online service) mail.infomaniak.com), the complete online solution to read and manage your emails.

Attaching files from the computer to the message

To add an attachment present on your computer:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on New message.
3. Click on the trombone icon Attach File.
4. Browse the locations to select the pieces to attach to the message:
   

If the attachment size exceeds 25 MB, a link SwissTransfer will be generated: the data is stored in Switzerland in the Cloud of Infomaniak and automatically converted to a download link. Your recipients will be able to use this link to easily download your attachments during a predefined period.

You can send up to 3 GB of attachments per message using this method.

Attach kDrive files to the message

To add an existing attachment to kDrive:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on New message.
3. Click on the icon of kDrive folder to browse the locations and select the parts to attach to the message.
4. Click the blue button Enclosure (to attach the files to the message rather than send a simple link to the files) then click the blue button Insert:
    

Include an image in the message body

To add an image to the message (in the middle of the text of your message), 2 possibilities:

• Drag/drop image into input interface(images over 10 MB will not be displayed but will be attached).
• or Click on the icon representing the setting with the mountains and then:
  
   
  1. Click on the button for Upload Image (which allows you to choose it at the location of your choice and then insert it into the body of the message)...
  2. ... or enter the URL of the image you want to include; the image must be somewhere on the Internet (you can use the FTP File Managerto send your image to your hosting space if you have one) and must still be there at the time your correspondent consults the message.

This guide details the security measures put in place within the framework of the Infomaniak e-mail offers in order to detect abusive and abnormal uses of an email address. These measures protect you from malicious use of your computer or account.

Number of recipients per e-mail

Irrespective of the courier offer chosen, whether it is free or paid, the total number of recipients per message is limited to 100.

This restriction applies regardless of the field used to insert the e-mail addresses of the recipients (A, CC, or CCi).

For sending e-mails to a large number of recipients, it is strongly recommended to use a newsletter tool like the one Infomaniak proposes.

Other courier limits

• Limits of outgoing emails per 24 hours
• Size limits at the courier level

This guide explains how to change the location of certain folders in the tree of your email address.

Preamble

• The tree of a classic mail box can contain some special folders like e.g. the one that stores emails...
  • ... once they have been sent (= "Sent messages" or "Messages sent").
  • ... for a few days before they are deleted defineive (= "Trash" or "Recycle Bin").
• Everything is already configured so that by default it is synchronized between the different messaging interfaces around the globe.
• If you want to make adjustments for different reasons, sometimes linguistic, then read the guide below to modify these special folders:
  • drafts
  • messages sent
  • Trash
  • archives
• This allows you to customize the synchronization of these folders with IMAP clients such as Outlook, iOS Mail, Thunderbird, Spark, etc.
• Be careful this does not change the shelf-life limit e-mails placed in some of these special folders.

Access from the Mail Infomaniak Web app

Prerequisites

• Have a valid accessto the Web app Mail Infomaniak (online service) mail.infomaniak.com)in which the email address is attached.
• Having permission to modify special folders: if you had been invited to Mail to manage your address, it is possible that the Mail Service Manager will have you withdrawn this right from its admin account.

To modify these special folders:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Folders:
   

Access from Service Mail

To access this option from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Folders:
   

Configure special folders

Select the folders you want to store by default your drafts, archives, messages sent as well as your basket by clicking on the area on the right of each element:

This will display the list of folders already present in your email tree (if necessary, create the folder you want first from Mail or IMAP software).

To modify the default folders hosting the spam and advertising messages & notifications of social networks you have to do it directly from the game Spam Filter and Advertising Filter.

Alternatives for...

Some software/message clients also allow modify the location of special folders Read the official documentation of your application if necessary. The following links are provided for information purposes:

... Mozilla Thunderbird

Be aware of this other guide official if you are looking for information on the assignment of specific folders (such as Trash, Drafts, Mail sent) to the IMAP account and their synchronization with Infomaniak.

... Microsoft Outlook 2013

Be aware of this other guide non-official if you are looking for information on how the use of the IMAP protocol in the application can lead to a configuration where messages are stored only locally and not synchronized with the server, which contradicts IMAP's main objective of maintaining consistency between devices.

... Microsoft Outlook 2021

Be aware of this other guide non-official if you are looking for information to save e-mails sent to the folder "Sent" rather than "Elements sent" on the application.

... Apple iOS

Be aware of this other guide non-official if you are looking for information on how to configure deleted sending, draft and message folders on an iPhone to be synchronized with the mail server, accessing the advanced Mail application settings and selecting the corresponding folders on the IMAP server.

This guide explains how to enable or disable acknowledgement/read requests from the Mail Infomaniak Web app (online service) mail.infomaniak.com).

Preamble

• Requests for confirmation of receipt and/or reading are compatible with most messaging systems.
• However, they depend on the action of the user and the parameters of his/her messaging system.
• The receipt (or non-receipt) of a read confirmation does not guarantee anything (the logs may be better suited to certain cases).

Request acknowledgement/reading

To allow your correspondent to easily confirm the correct reception of your message sent from the Web Mail Infomaniak app (online service) mail.infomaniak.com):

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click Send in the left side menu.
4. Activate the toggle switch to request an acknowledgement of receipt/reading.
   
5. Click on ‍ Filters and rules (in the part Mail address settings).

Note that it is also possible to activate it on a case-by-case basis when sending your message to Mail, from the writing options by clicking on ⋮ then on the option in question:

‍

Acknowledge receipt of message

If you receive an email and consult it on Mail While its sender specifically requested to be notified, you can acknowledge receipt of the message when reading it:

This guide explains how to save attachments (PJ) from an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com). You will be able to save all the files attached to a message in 1 click, in an archive .zip on your computer, or within your kDrive etc.

Exporting PJ from the Web Mail app

To export the attached files received by mail:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. See the email message containing the attachments you wish to save.
3. Click on the trombone icon
4. or directly above the attached files:
   
   • Choose Download all to create an archive in format zip to download on your device.
   • Choose Save All in kDrive to choose the kDrive (from the ones to which you are attached by your Organization) and the desired location on it to save the files.

Read more

• Export all emails from an email address
• Export an e-mail to kDrive
• Share a specific e-mail

This guide helps you solve various issues related to the implementation and use of a DMARC policy with your email.

Be aware of this other guide if you encounter a DMARC concern specifically when using Google services.

Error or rejection DMARC...

...lors forwarding while the initial destination address was able to receive the email (SPF error)

E-mail redirection without SRS generating SPF error

Suppose you have configured an e-mail redirect from your e-mail address "user@example2.com" to your new address "user@yourdomain3.com", without using SRS When someone sends an e-mail to "user@example2.com", it is automatically redirected to "user@yourdomain3.com" Example:

• Sender: john.doe@gmahoo1.com
• original consignee: user@example2.com
• Final destination: user@yourdomain3.com (SPF error)

By schematizing: when John sends an e-mail to "user@example2.com", the e-mail is redirected to "user@yourdomain3.com" However, the mail server of "yourdomain3.com" always sees the e-mail as coming from "john.doe@gmahoo1.com"

In detail: when John sends an e-mail to "user@example2.com", the e-mail is redirected to user@yourdomain3.com"that is, the envelope address of the sender will remain john.doe@gmahoo1.com but the recipient's envelope address will be changed with user@yourdomain3.com.

This will generate an SPF error, because the SPF of the domain gmahoo1.com does not allow SMTP servers IPs example2.com to send e-mails for his domain.

It is this FPS error that will generate the DMARC rejection.

If you want the redirection to work without error it is necessary that the provider of the email address that redirects perform the redirections with SRS.

How are the redirections at Infomaniak?

When you receive an e-mail on an Infomaniak address and it is redirected to another e-mail address, the sender's e-mail address is rewritten to reflect the redirection. Thus, the recipient's email server sees the email as coming from your own domain.

In summary, the use of SRS in e-mail redirection helps to maintain the integrity and security of e-mails while ensuring that authentication mechanisms such as SPF and DKIM remain valid.

...related to incorrect DNS input

Bad DMARC Record (Malformed DMARC Record)If the DMARC record is not properly formatted, this may result in errors. Make sure the tags and values are correctly specified.

Invalid DMARC Policy: Errors may occur if the specified DMARC policy is not correct. The possible values for politics are "none", "quarantine" and "reject". An incorrect value can cause problems.

Multiple DMARC entries: having more than one DMARC entry in the DNS area is considered an error.

If you have multiple DMARC records, email servers can interpret this in different ways, which can lead to unpredictable behaviors. Correct this by consolidating your DMARC settings into a single entry.

Check your current DMARC entry in dedicated tools like these:

• https://dmarcadvisor.com/dmarc-check
• https://mxtoolbox.com/dmarc.aspx

...linked to a shipment that does not comply with SPF and/or DKIM

A DMARC error or rejection related to SPF or DKIM may occur if the SPF or DKIM authentication mechanisms are not properly configured or are not aligned with the domain's DMARC policy.

This can e.g. happen if you send an e-mail from your Infomaniak email address using another provider's SMTP sending server. To solve this concern:

• Check global security The Mail Service.

I send an e-mail from my Infomaniak address and receive an error email of type "Reject DMARC"

To solve this concern:

• Check global security The Mail Service.
• Perform a sending test from the Webmail mail.infomaniak.com and/or check server settings software/mail client.

I send an email from an external email address (Microsoft, Google, Yahoo, Orange, ...) and Infomaniak rejects my email with a DMARC error

To solve this concern:

• Check with its e-mail provider if the shipments are made according to their configuration recommendation and if you need to contact the e-mail sender's provider for more information.

I wish to receive an e-mail on my Infomaniak address but the sender informs me that he receives a DMARC error when sending to my address

To solve this concern:

• In this case the e-mail was blocked following the violation of the DMARC policy which the sender has put in place on his domain name; it is necessary for the sender to contact his e-mail provider or the administrator of his service to inform him of the situation.

This guide offers the most common IMAP server addresses. These can be used to achieve the copy of content from your old e-mail addresses to your Infomaniak email address.

IMAP server addresses