This guide explains how to attach attachments and/or images to emails sent from the Web app Mail Infomaniak (online service) mail.infomaniak.com), the complete online solution to read and manage your emails.

Attaching files from the computer to the message

To add an attachment present on your computer:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on New message.
3. Click on the trombone icon Attach File.
4. Browse the locations to select the pieces to attach to the message:
   

If the attachment size exceeds 25 MB, a link SwissTransfer will be generated: the data is stored in Switzerland in the Cloud of Infomaniak and automatically converted to a download link. Your recipients will be able to use this link to easily download your attachments during a predefined period.

You can send up to 3 GB of attachments per message using this method.

Attach kDrive files to the message

To add an existing attachment to kDrive:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on New message.
3. Click on the icon of kDrive folder to browse the locations and select the parts to attach to the message.
4. Click the blue button Enclosure (to attach the files to the message rather than send a simple link to the files) then click the blue button Insert:
    

Include an image in the message body

To add an image to the message (in the middle of the text of your message), 2 possibilities:

• Drag/drop image into input interface(images over 10 MB will not be displayed but will be attached).
• or Click on the icon representing the setting with the mountains and then:
  
   
  1. Click on the button for Upload Image (which allows you to choose it at the location of your choice and then insert it into the body of the message)...
  2. ... or enter the URL of the image you want to include; the image must be somewhere on the Internet (you can use the FTP File Managerto send your image to your hosting space if you have one) and must still be there at the time your correspondent consults the message.

This guide details the security measures implemented as part of the Infomaniak email offers to detect abusive and abnormal uses of an email address. These measures protect you from malicious use of your computer or account.

Number of recipients per email

Regardless of the chosen email offer, whether free or paid, the total number of recipients per message is limited to 100.

This restriction applies regardless of the field used to insert the recipients' email addresses (To, CC, or BCC).

For sending emails to a large number of recipients, it is strongly recommended to use a newsletter tool like the one offered by Infomaniak.

Other email limitations

• Limits on outgoing emails per 24 hours
• Size limitations at the email level

This guide explains how to change the location of certain folders in the tree of your email address.

Preamble

• The tree of a classic mail box can contain some special folders like e.g. the one that stores emails...
  • ... once they have been sent (= "Sent messages" or "Messages sent").
  • ... for a few days before they are deleted defineive (= "Trash" or "Recycle Bin").
• Everything is already configured so that by default it is synchronized between the different messaging interfaces around the globe.
• If you want to make adjustments for different reasons, sometimes linguistic, then read the guide below to modify these special folders:
  • drafts
  • messages sent
  • Trash
  • archives
• This allows you to customize the synchronization of these folders with IMAP clients such as Outlook, iOS Mail, Thunderbird, Spark, etc.
• Be careful this does not change the shelf-life limit e-mails placed in some of these special folders.

Access from the Mail Infomaniak Web app

Prerequisites

• Have a valid accessto the Web app Mail Infomaniak (online service) mail.infomaniak.com)in which the email address is attached.
• Having permission to modify special folders: if you had been invited to Mail to manage your address, it is possible that the Mail Service Manager will have you withdrawn this right from its admin account.

To modify these special folders:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Folders:
   

Access from Service Mail

To access this option from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Folders:
   

Configure special folders

Select the folders you want to store by default your drafts, archives, messages sent as well as your basket by clicking on the area on the right of each element:

This will display the list of folders already present in your email tree (if necessary, create the folder you want first from Mail or IMAP software).

To modify the default folders hosting the spam and advertising messages & notifications of social networks you have to do it directly from the game Spam Filter and Advertising Filter.

Alternatives for...

Some software/message clients also allow modify the location of special folders Read the official documentation of your application if necessary. The following links are provided for information purposes:

... Mozilla Thunderbird

Be aware of this other guide official if you are looking for information on the assignment of specific folders (such as Trash, Drafts, Mail sent) to the IMAP account and their synchronization with Infomaniak.

... Microsoft Outlook 2013

Be aware of this other guide non-official if you are looking for information on how the use of the IMAP protocol in the application can lead to a configuration where messages are stored only locally and not synchronized with the server, which contradicts IMAP's main objective of maintaining consistency between devices.

... Microsoft Outlook 2021

Be aware of this other guide non-official if you are looking for information to save e-mails sent to the folder "Sent" rather than "Elements sent" on the application.

... Apple iOS

Be aware of this other guide non-official if you are looking for information on how to configure deleted sending, draft and message folders on an iPhone to be synchronized with the mail server, accessing the advanced Mail application settings and selecting the corresponding folders on the IMAP server.

This guide explains how to enable or disable acknowledgement/read requests from the Mail Infomaniak Web app (online service) mail.infomaniak.com).

Preamble

• Requests for confirmation of receipt and/or reading are compatible with most messaging systems.
• However, they depend on the action of the user and the parameters of his/her messaging system.
• The receipt (or non-receipt) of a read confirmation does not guarantee anything (the logs may be better suited to certain cases).

Request acknowledgement/reading

To allow your correspondent to easily confirm the correct reception of your message sent from the Web Mail Infomaniak app (online service) mail.infomaniak.com):

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click Send in the left side menu.
4. Activate the toggle switch to request an acknowledgement of receipt/reading.
   
5. Click on ‍ Filters and rules (in the part Mail address settings).

Note that it is also possible to activate it on a case-by-case basis when sending your message to Mail, from the writing options by clicking on ⋮ then on the option in question:

‍

Acknowledge receipt of message

If you receive an email and consult it on Mail While its sender specifically requested to be notified, you can acknowledge receipt of the message when reading it:

This guide explains how to save attachments (PJ) from an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com). You will be able to save all the files attached to a message in 1 click, in an archive .zip on your computer, or within your kDrive etc.

Exporting PJ from the Web Mail app

To export the attached files received by mail:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. See the email message containing the attachments you wish to save.
3. Click on the trombone icon
4. or directly above the attached files:
   
   • Choose Download all to create an archive in format zip to download on your device.
   • Choose Save All in kDrive to choose the kDrive (from the ones to which you are attached by your Organization) and the desired location on it to save the files.

Read more

• Export all emails from an email address
• Export an e-mail to kDrive
• Share a specific e-mail

This guide explains how to connect the native Android mail application to an email address hosted at Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Manually add the email address to the application

To set up the mail application:

1. Open the native mail application on your device.
2. Click on Add an account.
3. Select Other as the address type.
4. Enter your email address.
5. Select the type Personal IMAP.
6. Check and complete the missing information.
7. Complete the procedure.
8. There you go, your email address is now set up in your device's application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application.

The most common error involves using an incorrect password.

The troubleshooting guides help you resolve any issues:

• Check out the solutions provided in this other guide regarding email in general
• … and if your application no longer works for sending (e.g., SMTP server disconnected or absent) or since a password change, refer to this other guide.

This guide helps you solve various issues related to the implementation and use of a DMARC policy with your email.

Refer to this other guide if you encounter a DMARC issue specifically when using Google services.

DMARC error or rejection...

...during a redirection even though the initial destination address was able to receive the email (SPF error)

Email redirection without SRS causing an SPF error

Let's say you have set up an email redirection from your email address "user@example2.com" to your new address "user@yourdomain3.com", without using SRS. When someone sends an email to "user@example2.com", it is automatically redirected to "user@yourdomain3.com". Example:

• sender: john.doe@gmahoo1.com
• initial recipient: user@example2.com
• final destination: user@yourdomain3.com (SPF error)

In schematic termsWhen John sends an email to "user@example2.com", the email is redirected to "user@yourdomain3.com". However, the mail server of "yourdomain3.com" still sees the email as coming from "john.doe@gmahoo1.com".

In detailWhen John sends an email to "user@example2.com", the email is redirected to user@yourdomain3.com" that is to say that the envelope sender address will remain john.doe@gmahoo1.com but the envelope recipient address will be changed to user@yourdomain3.com.

This will generate an SPF error, because the SPF of the gmahoo1.com domain does not authorize the IP addresses of the example2.com SMTP servers to send emails for its domain.

This SPF error will cause the DMARC rejection.

If you want the redirection to work without error, it is necessary for the provider of the email address that is redirecting to perform the redirections with SRS.

How does email redirection work at Infomaniak?

When you receive an email on an Infomaniak address and it is redirected to another email address, the sender's email address is rewritten to reflect the redirection. Thus, the recipient's mail server sees the email as coming from your own domain.

In summary, the use of SRS in email redirection helps maintain the integrity and security of emails while ensuring that authentication mechanisms such as SPF and DKIM remain valid.

...related to an incorrect DNS entry

Malformed DMARC Record: if the DMARC record is not correctly formatted, this can cause errors. Make sure that the tags and values are correctly specified.

Invalid DMARC Policy: errors may occur if the specified DMARC policy is not correct. The possible values for the policy are "none", "quarantine" and "reject". An incorrect value can cause issues.

Multiple DMARC entries: having more than one DMARC entry in the DNS zone is considered an error.

If you have multiple DMARC records, mail servers may interpret this differently, which can lead to unpredictable behavior. Fix this by consolidating your DMARC settings into a single entry.

Check your current DMARC entry using dedicated tools like those below:

• https://dmarcadvisor.com/dmarc-check
• https://mxtoolbox.com/dmarc.aspx

...related to a send that does not comply with SPF and/or DKIM

A DMARC error or rejection related to SPF or DKIM can occur if the SPF or DKIM authentication mechanisms are not correctly configured or if they are not aligned with the domain's DMARC policy.

This can for example happen if you send an email from your Infomaniak email address using another provider's SMTP server. To resolve this issue:

• Check the overall security of the Mail Service.

I send an email from my Infomaniak address and I receive an error email of type "Reject DMARC

To resolve this issue:

• Check the overall security of the Mail Service.
• Perform a send test from the Webmail mail.infomaniak.com and/or check the server settings of the email software/client.

I send an email from an external email address (Microsoft, Google, Yahoo, Orange, …) and Infomaniak rejects my email with a DMARC error

To resolve this issue:

• Check with the sender's email provider to ensure that emails are sent according to their configuration recommendations and, if necessary, contact the sender's email provider for more information.

I want to receive an email at my Infomaniak address but the sender informs me that they receive a DMARC error when sending to my address

To resolve this issue:

• In this case, the email was blocked due to a violation of the DMARC policy that the sender has implemented on their domain; it is necessary for the sender to contact their email provider or the administrator of their service to inform them of the situation.

This guide provides the most common IMAP server addresses. These can be used to copy the content of your old email addresses to your Infomaniak email address.

IMAP Server Addresses

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide presents the operation of the LBRs, the questionable policy of some of them and the means to resolve a possible email blockage.

Preamble

• The RBL (Realtime Blackhole List) or DNSBL (Black List DNS) are lists containing addresses / IP / names of suppliers / servers, known as large spam transmitters.
• These are often large, generalised blacklists (blacklists), which can be used to identify messages that are considered undesirable and those that send them, which some providers maintain (smtpcheck, uceprotect: non-exhaustive list)…

Adding email address to RBL

When an email address is identified as belonging to an undesirable sender, it is blocked to prevent the receipt of unsolicited mail. A blockage in the RBL does not expire. Addresses will be listed indefinitely.

If you receive a message that your email address is blocked by RBL, this means that the Infomaniak security system has detected suspicious or undesirable activities associated with this email address. This may include mass sending of unsolicited mail, participation in phishing campaigns or other malicious behaviors.

Solve an email block (RBL)...

... if the error mentions your address and RBL

If you get type errors

anna.a@domain.xyz is rbl blacklisted - http://chk.me/rbl

when sending an e-mail and you think it's a false positive, contact Infomaniak support.

To prevent your email address from being blocked by the RBL blocking system in the future, follow the best practices of using email:

1. Don't send unsolicited mail or mass message to unknown recipients.
2. Sort regularly the recipient list used.
3. Do not participate in phishing or cybercrime activities.
4. Make sure you have the best level of security where your e-mails are used:
   1. strong password
   2. up-to-date software
   3. operating system (iOS, Android, Windows, macOS, etc.) up-to-date
   4. configuration of the associated domain up-to-date

... if the error mentions an organism like Sorbs or Barracuda

If you get type errors

554 5.7.1 Client host blocked using sorbs

or similar:

1. Follow the procedure of the organization mentioned (e.g. http://www.barracudacentral.org) to get your address deleted from the list.
2. Temporarily change your Internet access provider or connection method - WIFI vs 4G/5G - to send your messages.
3. Inform your correspondent and their mail provider to do the necessary and/or no longer use an unreliable LBR.
4. Wait a few hours and try again.

Less and less professionals (ISP, hosting companies, etc.) use standard providers Backscatterer / UCEPROTECT and there are a lot of other very effective lists, such as ABUSIX or SPAMCOP, well-maintained and whose real purpose is to fight spam, one of the priorities of Infomaniak.