This guide explains how to attach files to emails sent from Infomaniak Mail, the comprehensive online solution for reading and managing your emails.

Attaching Files from Your Computer to the Message

To add an attachment from your computer:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on New Message
3. Click on the paperclip icon Attach a File
4. Browse locations to select the files to attach to the message
   

If the size of attachments exceeds 25 MB, a Swiss Transfer link will be generated: the data is stored in Switzerland in Infomaniak's Cloud and automatically converted into a download link. Your recipients can use this link to easily download your attachments during a predefined period.

You can send up to 100 files or a maximum of 3 GB per message using this method.

Attaching kDrive Files to the Message

To attach an existing kDrive file:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on New Message
3. Click on the icon  to browse locations and select the files to attach to the message
4. Click on the blue button Attachment (to attach the files to the message instead of sending a simple link to the files) and then click the blue Insert button
   

Include an Image in the Message Body

To add an image to the message (within the text of your message), you have 2 options:

• Drag and drop the image into the input interface (images larger than 10 MB will not be displayed but will be attached)
• Click on the icon representing the frame with mountains and then:
  
   
  1. Click on the button to upload an image (which allows you to choose it from your desired location and then insert it into the body of the message)
  2. or enter the URL of the image you want to include; the image must be located somewhere on the internet (you can use the FTP Manager file manager to upload your image to your hosting space if you have one) and must still be there when your recipient views the message

This guide details the security measures implemented as part of the Infomaniak email services to detect abusive and abnormal use of an email address. These measures protect you from malicious use of your computer or account.

Number of recipients per email

Regardless of the chosen email service, whether free or paid, the total number of recipients per message is limited to 100.

This restriction applies regardless of the field used to insert recipients' email addresses (To, CC, or BCC).

For sending emails to a large number of recipients, it is highly recommended to use a Newsletter tool like the one offered by Infomaniak.

Learn more

• Outgoing email limits
• Limits of the free ik.me Mail service

This guide explains how to modify the location of certain folders in the structure of your email address.

Introduction

• A typical email account structure may include special folders such as, for example, the one that stores emails:
  • after they have been sent (= "Sent messages" or "Sent Items")
  • for a few days before permanent deletion (= "Trash" or "Deleted Items")
• Everything is already configured to be synchronized across different email interfaces around the globe
• If you wish to make adjustments for various reasons, sometimes linguistic, read the guide below to modify these special folders:
  • Drafts
  • Sent messages
  • Trash
  • Archives
• This allows you to customize the synchronization of these folders with IMAP clients like Outlook, Mail iOS, Thunderbird, Spark, etc.
• Note that this does not change the retention period of emails placed in certain of these special folders

Access from Infomaniak Mail

Prerequisites

• Have valid access to Mail Infomaniak where the email address is linked
• Have permission to modify special folders: if you were invited to Mail to manage your address, it is possible that the Mail Service administrator has removed this right from their admin account

To modify these special folders from Mail:

1. Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox
2. Click on the ‍ icon at the top right of the interface
3. Check or select the relevant email address from the dropdown menu
4. Click on Folders
   

Access from Mail Service

To access this option from a Mail Service:

1. Log in to Infomaniak Manager (manager.infomaniak.com) using a web browser such as Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Mail Service (in the Collaborative Tools universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the relevant email address in the displayed table
6. Click on the Folders tab
   

Configuring Special Folders

Select the desired folders to store your drafts, archives, sent messages, and trash by clicking on the area to the right of each item:

This will display the list of folders already present in your email structure (if necessary, create the desired folder beforehand from Mail or an IMAP client).

To modify the default folders for spam and advertising messages & social media notifications, you need to do this directly from the Spam Filter and Advertising Filter sections.

Alternative Solutions

Some email clients also allow you to modify the location of special folders. Consult the official documentation of your application if needed. The following links are provided for your information:

• Mozilla Thunderbird (official documentation)
• Microsoft Outlook 2013 (unofficial documentation)
• on an iPhone (unofficial documentation, in English)

This guide explains how to save attachments (PJ) from an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com). You will be able to save all the files attached to a message in 1 click, in an archive .zip on your computer, or within your kDrive etc.

Exporting PJ from the Web Mail app

To export the attached files received by mail:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. See the email message containing the attachments you wish to save.
3. Click on the trombone icon
4. or directly above the attached files:
   
   • Choose Download all to create an archive in format zip to download on your device.
   • Choose Save All in kDrive to choose the kDrive (from the ones to which you are attached by your Organization) and the desired location on it to save the files.

Read more

• Export all emails from an email address
• Export an e-mail to kDrive
• Share a specific e-mail

This guide explains how to enable or disable read receipt requests from Infomaniak Mail.

Request a Read Receipt

Read receipt and/or delivery confirmation requests are compatible with most email systems but still depend on the user's action and their email system settings. Receiving (or not receiving) a read receipt confirmation does not guarantee anything (logs may be more suitable for certain cases).

To allow your recipient to easily confirm the successful receipt of your message sent from Mail:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface
3. Click on Sending in the left sidebar menu
4. Toggle the button to request a read receipt/delivery confirmation
   
5. Click on Filters and Rules (in the Email Address Settings section)

Note that it is also possible to enable it on a case-by-case basis when sending your message in Mail, from the composition options by clicking on ⋮ and then on the respective option:

Acknowledge Receipt of Message

If you receive an email and view it on Mail while its sender has specifically requested to be notified, you can acknowledge the receipt of the message upon reading it:

This guide helps you solve various issues related to the implementation and use of a DMARC policy with your email.

Be aware of this other guide if you encounter a DMARC concern specifically when using Google services.

Error or rejection DMARC...

...lors forwarding while the initial destination address was able to receive the email (SPF error)

E-mail redirection without SRS generating SPF error

Suppose you have configured an e-mail redirect from your e-mail address "user@example2.com" to your new address "user@yourdomain3.com", without using SRS When someone sends an e-mail to "user@example2.com", it is automatically redirected to "user@yourdomain3.com" Example:

• Sender: john.doe@gmahoo1.com
• original consignee: user@example2.com
• Final destination: user@yourdomain3.com (SPF error)

By schematizing: when John sends an e-mail to "user@example2.com", the e-mail is redirected to "user@yourdomain3.com" However, the mail server of "yourdomain3.com" always sees the e-mail as coming from "john.doe@gmahoo1.com"

In detail: when John sends an e-mail to "user@example2.com", the e-mail is redirected to user@yourdomain3.com"that is, the envelope address of the sender will remain john.doe@gmahoo1.com but the recipient's envelope address will be changed with user@yourdomain3.com.

This will generate an SPF error, because the SPF of the domain gmahoo1.com does not allow SMTP servers IPs example2.com to send e-mails for his domain.

It is this FPS error that will generate the DMARC rejection.

If you want the redirection to work without error it is necessary that the provider of the email address that redirects perform the redirections with SRS.

How are the redirections at Infomaniak?

When you receive an e-mail on an Infomaniak address and it is redirected to another e-mail address, the sender's e-mail address is rewritten to reflect the redirection. Thus, the recipient's email server sees the email as coming from your own domain.

In summary, the use of SRS in e-mail redirection helps to maintain the integrity and security of e-mails while ensuring that authentication mechanisms such as SPF and DKIM remain valid.

...related to incorrect DNS input

Bad DMARC Record (Malformed DMARC Record)If the DMARC record is not properly formatted, this may result in errors. Make sure the tags and values are correctly specified.

Invalid DMARC Policy: Errors may occur if the specified DMARC policy is not correct. The possible values for politics are "none", "quarantine" and "reject". An incorrect value can cause problems.

Multiple DMARC entries: having more than one DMARC entry in the DNS area is considered an error.

If you have multiple DMARC records, email servers can interpret this in different ways, which can lead to unpredictable behaviors. Correct this by consolidating your DMARC settings into a single entry.

Check your current DMARC entry in dedicated tools like these:

• https://dmarcadvisor.com/dmarc-check
• https://mxtoolbox.com/dmarc.aspx

...linked to a shipment that does not comply with SPF and/or DKIM

A DMARC error or rejection related to SPF or DKIM may occur if the SPF or DKIM authentication mechanisms are not properly configured or are not aligned with the domain's DMARC policy.

This can e.g. happen if you send an e-mail from your Infomaniak email address using another provider's SMTP sending server. To solve this concern:

• Check global security The Mail Service.

I send an e-mail from my Infomaniak address and receive an error email of type "Reject DMARC"

To solve this concern:

• Check global security The Mail Service.
• Perform a sending test from the Webmail mail.infomaniak.com and/or check server settings software/mail client.

I send an email from an external email address (Microsoft, Google, Yahoo, Orange, ...) and Infomaniak rejects my email with a DMARC error

To solve this concern:

• Check with its e-mail provider if the shipments are made according to their configuration recommendation and if you need to contact the e-mail sender's provider for more information.

I wish to receive an e-mail on my Infomaniak address but the sender informs me that he receives a DMARC error when sending to my address

To solve this concern:

• In this case the e-mail was blocked following the violation of the DMARC policy which the sender has put in place on his domain name; it is necessary for the sender to contact his e-mail provider or the administrator of his service to inform him of the situation.

This guide refers you to the email server information of your Outlook, Gmail or Yahoo email addresses that are necessary to copy content from your old email address to your Infomaniak email address.

IMAP server address of your old email provider

This guide details the actions to be performed in priority if you do not see any difference between your website after a change you would have made on it, and its version before change. These tips are also valid if you encounter problems when using the Infomaniak product interface.

Preamble

• During your browsing, a web browser saves the data consulted in a reserved space, in order to avoid asking the server again for the data already consulted, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser tangles the brushes. The sites can then misdisplay or display an obsolete version.
• Clearing the cache makes it safe to have the latest version of the page or folder viewed.

Clear Web browser cache ...
 

... on Safari

Choose your macOS version to learn more about theApple support.

... on Google tools (Chrome, Android, etc.)

Get to know theGoogle Help.

... on Firefox

Get to know theMozilla Help.

... on Edge / Internet Explorer

Get to know theMicrosoft Help.

This guide explains how to configure and customize the display of the web app Mail Infomaniak (online service) mail.infomaniak.com).
 

Preamble

• General settings affect all email addresses currently attached to your Mail account.
• They are unique to your user only and do not affect other users (e.g. from the same organization).
• The same e-mail address recorded on Mail another user will have his or her own settings independently of yours.

Access Settings

To this end:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Browse the different menus on the left and depending on the type of customization you want, choose the email address you want to set up:
   
   

Examples of settings

You can never quote the original message when responding: take note of this other guide on this subject.

But also:

Manage the clear / dark theme

The automatic mode is based on your operating system settings (macOS / Windows...) and is global to Calendar, Contacts, kSuite etc. interfaces.

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Appearance in the side menu located entirely to the left.
4. Set the interface (light / dark theme e.g.):
   

Customize the display type

For always write in a full screen window instead of the reduced display at the bottom right:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Send in the left side menu.
4. Activate the toggle switch button to the right of the item
   

To modify the density of the display of your box:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Customization in the left side menu.
4. Choose the type of display you want.
5. Choose the desired display density:
   

Select Default Font

Below this same window, you can set the default font for all your new messages:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Customization in the left side menu.
4. Choose the desired font:
   

Change the number of items to display

You can increase or decrease the number of e-mails displayed on a single page up to a maximum of 200 items:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Reception in the left side menu.
4. Choose the number of items to display:
   

Group your e-mails by subject/shippers

This mode allows you to group the emails received according to the topic of the discussion, so the inbox display is lighter and tracking the messages of the different speakers of the conversation is easier to do:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Click on Reception in the left side menu.
4. Choose a Message View Mode:
   

When the mode Discussions is not enabled, you read your e-mails one by one:

When enabled, you read the different messages on the same window chronologically under each other:

In your inbox you can see directly the number of emails contained in a single discussion:

Edit Email Address Specific Settings

To access the signature settings, alias, etc. specific to each of your Infomaniak email addresses:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Check or select the relevant email address from the drop-down menu in the left side menu:
   
4. Click on the different elements of the left-hand side menu for set your email address:
   

This guide explains how to get information about...

• ... the connections that are made to the Manager Infomaniak with your user account login ID
• ... the activities carried out within the Manager by your user account

Get log of connections to user account

To consult a logbook of connections (active sessions) which take place at the Manager Infomaniak with your user account login ID:

1. Click here in order to access the summary of accesses to the Manager Infomaniak by your user account.
2. From the tab Access to the account, see the list of devices that are connected to your Infomaniak account:
   
3. You can terminate an open session by clicking on the icon to the right of the device's name connected to your account, which will disconnect it.

Be notified in case of successful or unsuccessful connection

To be notified by e-mail when connecting or attempting to connect to your user account:

1. Click hereto access the security summary of your user account on the Manager Infomaniak.
2. Click on Safety parameters:
   
3. Select the cases for which you wish to be alerted by e-mail (warning when connecting successfully, or only in case of a failed connection).

At the same place, you can choose from how many unsuccessful minimal attempts lock your user account.

Once locked, the account can be unlocked by a United Nations administrator or by a secure form.

Get user account activity log

To see the recent activities carried out within the Manager by your user account:

1. Click here in order to access the summary of the activity of your user account on the Manager Infomaniak.
2. From the tab Account activities, check out the latest activities and actions in your user account:
   
3. Log search and filtering options are available: date, product or type of action.