This guide explains how to add or modify one or more SPF records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak but your website is hosted with another provider (Wix for example) you probably manage the DNS zone (and therefore the SPF) with this other provider: refer to this other guide on the subject.

Understanding SPF records

The SPF (Sender Policy Framework) record type is a standard for verifying the domain name of the sender of an email and aims to reduce spam.

It indicates which server is or is not allowed to send emails for a domain.

If the SPF fails for an email, this means that it was not sent from an authorized server/ IP address by the administrator of the sending domain.

The email is then considered as spam.

Moreover, Infomaniak automatically installs this type of record when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Thus, the recipient server of the email you send will evaluate that any email not coming from Infomaniak servers will be rejected. This prevents malicious individuals from impersonating email addresses from your domain.

You can also decide to modify the SPF for a more flexible model:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate, according to its own rules, whether it accepts emails not coming from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF
• ~: the receiving server generally accepts the message if the sender is not listed in the SPF but flags it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Add a SPF via a TXT record

Refer to this other guide to manage this type of record in a DNS zone.

Add multiple SPF

If you use other mail providers in addition to Infomaniak, you must obtain their SPF and then merge it with Infomaniak's according to a specific syntax.

Example of 3 SPF to merge:

• Infomaniak's: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... the final SPF to be inserted into your DNS zone must be in the following form:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Delete any other SPF entry from your domain's DNS zone! Any DNS addition or modification can take up to 48 hours to propagate.

SPF quantity limits

Multiple SPF records are limited to a maximum of 10 inclusions.

The Infomaniak SPF already includes 4 entries:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check the SPF record(s)

The global security tool on the Infomaniak Manager allows for easy verification and correction of any problematic records.

In case of a problem, it is recommended to analyze your domain name on MxToolbox to check if your SPF contains syntax errors, too many inclusions, or any other issue that could lead to an error:

… or directly at the address https://mxtoolbox.com/spf.aspx.

This guide explains how to save an email directly to your kDrive from the Infomaniak Web Mail app (online service mail.infomaniak.com). You can thus save in 1 click a message received on an address of your Infomaniak Mail Service, in .eml format readable directly within your kDrive interface.

Add an email to kDrive

To export the email of your choice to your kDrive:

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Open the email you want to save.
3. At the top right of the relevant email:
   1. Click on the kDrive folder icon to Add to kDrive.
   2. If the icon is not visible, click on the action menu ⋮ and choose Add to kDrive:
      
4. Choose the kDrive (from those to which you are attached by your Organization) and the desired location on it to save your file - if you rename it, keep the extension .eml to be able to read it directly in the kDrive interface:
   
5. Click the Add button…
   1. A message at the bottom of the screen notifies you of the progress of the recording and allows you to go directly to the email's save location.
   2. The saved email can be viewed in kDrive as if you were reading it directly in Mail:
      

Learn more

• Export all emails from an email address
• Export the attachments from an email

This guide explains how be notified for the arrival of new e-mails with the web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• Mail Infomaniak is compatible with web browsers (Chrome, Firefox, etc.) that offer visual alerts when a message arrives in the background.
• The mobile app Infomaniak Mail (iOS / Android) also proposes to exploit the possibilities of notification of your mobile device.

Show notification in the browser

To enable notifications from the browser upon arrival of new incoming message:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Click on Browser in the left side menu.
4. Activate the toggle switch button for Show notification when new emails are received:
   

To remove this feature, turn off the toggle button. It will also be necessary to remove the authorization to notify in the browser directly (see the documentation of its publisher).

Allow browser notifications...

... on Safari

1. Open Safari.
2. Click on Preferences and select Websites then Notifications.
3. Search the site mail.infomaniak.com and select Allow.

For more information, see Apple documentation.

... on Firefox

1. Open Firefox.
2. See you in the main menu in Preferences or Parameters.‍
3. See you in Privacy and security in the left panel.
4. Get down to the section. Permissions.
5. Click on the button Parameters to the right of Notifications.
6. Search the site mail.infomaniak.com and select Allow.

For more information, see Firefox documentation.

... on Google Chrome

1. Open Google Chrome.
2. Click on the top right on the Plus menu ⋮ > Parameters.
3. See you in Confidentiality and security, then click on Site settings.
4. Click on Notifications and choose to authorize notifications:
   • Allow a site: next to the option Allow, click on Add Enter URL: https:// mail.infomaniak.com, then click on Add.

For more information, see the documentation Google Chrome.

... on Microsoft Edge

1. Open Microsoft Edge.
2. Click on the top right of the menu and click Settings.
3. See you in the menu Cookies and site authorizations.
4. Click Notifications:
   • Allow a site: next to the option Allow, click on Add Enter URL: https:// mail.infomaniak.com, then click on Add.

This guide explains how to display and transmit email headers.

Preamble

• An e-mail is composed of a header (header) and the actual content of the message (body, body of the text).
• Most email software/clients do not show the headers directly, but display or transmit them then allows Infomaniak support to identify the problems encountered.
• The headers of an e-mail provide different information such as:
  • the sender
  • the recipient
  • date
  • the object
  • the servers involved in the transmission between the sender and the recipient
    
    
     

Show headers...

... on Mail Infomaniak

To display the headers of an e-mail from the Mail Infomaniak interface:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Open the relevant message and click on the action menu ⋮ To the right.
3. From the menu that appears, select See headers:
   

To view headers if you are using an external email application, read this other guide.

Forward the headers of an e-mail

To transmit the headers of an e-mail, in response to a request from the support or to the recipient of your choice, either...

• ... copy and paste the displayed headers according to the above method.
• ...transfer the e-mail message.

However, in order for the headers to be present, it is essential to transfer the message not to the body of the message but to as an attachment Only. The attached e-mail will in principle be in the format .eml and this file contains all the necessary headers.

A third method of complete e-mail transmission is explained in this other guide.

This guide explains how to add or modify a sender name that will be used when sending your emails from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Introduction

• This full name (usually a first and last name) is linked to your email address.
• It appears instead of or next to your email address for the recipient of your email.
• Note that if he has already added you to his address book with a name/first name, that is probably what will be displayed for him.

Default behavior

By default, without any particular configuration or signature, no name/first name will be displayed when you use the messaging service. You are writing a new message:

The message is received in this format:

Add / modify the sender's name

To access the full name for your Infomaniak mail:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on Signatures.

If a signature already exists, click on the action menu ⋮ to modify it and read point 5 below:

Otherwise, if no signature exists yet:

1. Click on Add:
   
2. Select a model.
3. Click on Continue:
   
4. Enter the name to designate your signature model.
5. Enter the name you want to display next to the email address when sending emails.
6. Click on the button Create the signature:
   
7. Go back to the messaging interface:
   

Behavior after editing the signature

You are writing a new message:

The message is received in this form:

Refer to this other guide if you are looking for information on editing Mail signatures and the behavior of the full name among the different users of a signature template.

This guide explains how to disable two-factor authentication, also known as two-step verification (two-factor authentication in English, or 2FA) for logging into Manager Infomaniak (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com).

Disable 2FA

If two-step verification is enabled and you wish to disable it:

1. Click here to access 2FA management on the Manager Infomaniak.
2. Click on the Remove button to disable security:
   
3. Enter the password to log in to your account.

In case of trouble

Obviously, the procedure above requires logging in one last time with two-factor authentication to then be able to disable it.

If you do not have access to the kAuth application or the device that receives the validation SMS, there is no point in calling Infomaniak; in this case, you will have no choice but to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:

1. Click here to access the login page for Manager Infomaniak.
2. Enter the username and the usual and correct password.
3. When prompted for additional authentication, click on the alternative methods:
   
4. Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

Search for an email

You can perform a global search (among all directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the dropdown arrow ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a mail software/client

To find out how your specific email application performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

Search for a contact

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among their descriptions and the people associated with them:

This guide explains how to connect the email application Outlook (Microsoft 365 MSO) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on File.
3. Click on Add account.
4. Enter the email address to connect.
5. Click on Connect.
6. Choose IMAP:
   
7. Check and complete the missing information by scrolling down if necessary:
   
8. Click on Next.
9. Enter the password for your email address.
10. Your email address is now configured in the application.

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide explains how to export the contents of an email address hosted by Infomaniak.

Preamble

• Infomaniak does not offer an export (e.g. PST) but keeps your emails without limit* for the entire duration of your contract with integrated backups.
• The manual export offered works on Windows: you can thus save your emails in a single archive that is easily restorable.
• For additional help, contact the support of the software/email client used, or a partner.

Manual export

To export all the messages contained in your email address hosted by Infomaniak:

1. Install the free application Thunderbird.
2. Configure the email address in question using IMAP (to include subfolders).
3. Make sure all desired content is present (synchronize the box from the beginning - not just the last 30 days for example).

Then…

• … or you install the free application BackupThunderbird which allows the creation of an archive (encrypted if necessary) and later restoration…
• … or you can simply display the hidden files in Windows, then find and save this folder profile
  C:\Users{USER}\AppData\Roaming\Thunderbird\Profiles{PROFIL_USER}\
  as it contains all your emails.

Download emails locally

Another solution (not recommended) could be to configure a software/email client by choosing to receive emails via the POP3 protocol, which will download the messages locally. Only the inbox is affected.

* within the framework of normal use of a shared service, in accordance with Article 1 of the particular conditions of the Mail Service

This guide explains how to connect the desktop app Apple Mail (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• It is recommended to configure your macOS computer automatically using .mobileconfig configuration profiles compatible with Apple.
• Infomaniak mail is compatible with any application supporting IMAP/SMTP.
  • For additional help contact the support of the software used or a Partner — also discover the role of the host.

Manually add the email address to the application

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnostic is correct.
• Have added the email address in question to Mail Infomaniak to use the synchronization assistant and for the Apple profile to work on your devices.

To configure the email application:

1. Open the application.
2. Click on Other account.
3. Click on Continue:
   
4. Enter the account name.
5. Enter the email address to attach.
6. Enter the password for the email address.
7. Click on the blue Log in button:
   
8. Check and complete the missing information.
9. Click on Log in:
   
    
10. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to check ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of a problem

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Familiarize yourself with the solutions provided in this other guide regarding email in general.
• Delete any Apple configuration profiles linked to your Infomaniak email before reconfiguring.

And if your Apple Mail no longer works since a change of mail password, refer to this other guide.