Knowledge base

This guide explains how to change the password for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same password also allows you to log in to Infomaniak Mail and various iOS / Android applications such as kDrive, Infomaniak Mail, etc.

Change the User Account Password

To change the password for your user account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser such as Brave or Firefox.
2. Click on the icon with your initials or avatar at the top right.
3. Click on Manage my profile
   
   
   
   
4. Click on Edit from the Login Settings section under Login Password
   
   
5. Enter the current login password and the new desired password.
6. Click Save.

This guide concerns files attached by your correspondent that appear in the winmail.dat format when they arrive at your Infomaniak-managed email address.

These files are in no way dependent on the incoming or outgoing mail provider. It is a Microsoft-specific issue, as indicated on their support page or this page (in English).

What is winmail.dat?

The issue with "winmail.dat" attachments is quite common and can occur when sending emails from Microsoft software/clients such as Outlook. The "winmail.dat" format is used to encapsulate formatting information, attachments, and contacts within the message. However, this can cause problems when recipients use other software/clients that cannot correctly interpret this format.

Resolving the Attachment Reading Issue

Ask the sender to:

1. Resend the message without using the "winmail.dat" format, by using a standard email format such as HTML or plain text when sending messages, and/or disabling RTF formatting in Outlook settings before sending the email:

2. Disable sending in RTF format for recipients who are not using Microsoft software/clients. To do this, they need to open your contact record in their contact list, go to the "Email Address" tab, and select "Send in plain text only"
3. Compress the attachment into a standard zip file before sending it
4. Use another software to send their message, such as Thunderbird, for example

If you do not wish to contact them again:

1. Use free websites and online tools to decrypt the content and convert the "winmail.dat" file into a more or less readable format

This guide explains how to obtain your email addresses from the Swiss hosting provider Infomaniak.

Introduction

• It is no coincidence that Infomaniak manages several million email addresses:
  • unlimited storage space
  • hosted in Switzerland by a neutral and independent company
  • synchronization of contacts & calendars across all devices
  • online access to your emails with Mail (mail.infomaniak.com) and the Infomaniak Mail app
  • professional Newsletter tool
  • professional anti-spam and antivirus filter for inbound and outbound
  • permanently backed up

Is a domain name required?

Except for the free @ik.me email offer (+ etik.com, etc.), an email address at Infomaniak is always created within a Mail Service, and this Mail Service revolves around a domain name which must exist and be configured for the email service to work.

Example: If you want the address jean.dupont@domain.xyz ‍, you need to:

1. own the domain name "domain.xyz"
2. obtain a Mail Service "domain.xyz"
3. create the email address "jean.dupont"

All of this is offered and requested during the ordering process on infomaniak.com (see below), preceded by the mandatory creation of a user account (for which you will need to provide your personal email address, or an already existing address in any case).

If the corresponding domain name is already registered with an external registrar, you may need to provide the correct MX records in the DNS zone.
 

Order email addresses from Infomaniak

Not yet a customer

Choose the offer that suits you on this page of the website and follow the steps in the sign-up process to start using the services.

Already a customer

Want a first Mail Service:

To order a first Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the gray line Mail Service
   

Want an additional Mail Service:

To add a new Mail Service (to get new addresses on a different domain):

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon in the top right of the interface (or navigate using the left sidebar menu, for example)
3. choose Mail Service (in the Collaborative Tools section)
4. click on the shopping cart above the table that displays:
   

Want to increase the number of email addresses available on an existing Mail Service:

To increase the quota of available addresses:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon in the top right of the interface (or navigate using the left sidebar menu, for example)
3. choose Mail Service (in the Collaborative Tools section)
4. click on the name of the relevant item in the table that displays
5. click on the shopping cart:
   

Once the Mail Service is activated:

• create your email addresses

• configure your emails on your computer and devices

• sync your contacts & calendars on your devices

• import your content (including content from another provider)

This guide explains how to download and use the kSync app for Android devices (Samsung, Huawei, Google Pixel, etc.).

Downloading kSync

To get kSync on Android:

1. Download Infomaniak kSync from the Google Play Store.
2. Install kSync on your Android device.

The kSync app is also available on F-droid.

Setting up kSync

When you open the kSync app, a step-by-step guide will help you configure the app according to your needs:

1. Open kSync from your Android device.
2. Decide if you want to sync tasks.
3. Allow kSync to access the required items.
4. Allow the app to run in the background for better synchronization (it uses more battery).

Once the app is open and pre-configured:

1. Press the ‍ button to open the login window for your Infomaniak user account:
   
2. Enter your login details.
3. Under the Address Books CARDDAV tab, choose the address book(s) you want to display on your device.
4. Under the Calendars CALDAV tab, choose the calendar(s) you want to display on your device.
5. Start the synchronization with the button located at the bottom right.

Synchronization Settings

After pressing the account to synchronize, click the ‍ icon at the top right of the interface to adjust some important settings:

• Sync interval: You can change the frequency of synchronization (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• Sync only via Wifi (and if so, with which networks...).
• Limit the display of past events.
• Display colors.
• Display contact groups.

General kSync Settings

Press the back arrow at the top left of the screen to return to the homepage.

Press the ☰ button and then select Settings.

How Synchronization Works

Once the kSync app is configured, the selected items are automatically synchronized with the default Contacts and Calendar apps on an Android device.

These apps will allow you to display or hide the address books currently synchronized with Infomaniak:

 

The synchronization is bidirectional by default, meaning that unless you make specific settings (see below), any changes made on your phone in the newly added address books and calendars will be reflected in your Infomaniak interface (Calendar and Contacts) and vice versa. You can add a contact in the address book currently synchronized with Infomaniak, as well as an event on the calendar:

 

Once added on either side, the information is synchronized at the scheduled interval:

Do not allow modification on the device

You can force read-only via kSync, which means the items are synchronized but cannot be modified by the device.

To do this, on the Infomaniak account settings page for the item you're interested in, in the Address Books CARDDAV or Calendars CALDAV tab, tap the action menu ⋮ to the right of the synchronized items. Check the "Force read-only" box:

This guide explains how to download an email from Mail Infomaniak for web browsers. You will get a file in .eml format on your hard drive, compatible with all email software/clients.

Download an email

from Mail Infomaniak in a web browser

To save an email from Mail Infomaniak:

1. log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Edge
2. open the message to download
3. click on the action menu ⋮ to the right of the open email
4. select Download
    
   
   

from the Infomaniak Mail mobile app on iOS / Android

Currently, this feature is not available.

from the Thunderbird email software/client

The Save As... function in an email software/client like Thunderbird allows achieving the same result:

1. open the Thunderbird software
2. in the inbox, right-click on the message to save
3. choose the location to save the .eml file

This guide explains how to group contacts in an Infomaniak address book for easier access or to facilitate sending emails to a specific type of contact on Infomaniak Mail.

Creating the Group

To manage contact groups:

1. Log in to Contacts (contacts.infomaniak.com), the calendar/address book section of Infomaniak Mail, using a web browser like Brave or Firefox
2. Click on + next to Address Books to create a new address book
3. Enter the name of the group
4. Click the blue button to confirm
   
5. Drag or create contacts inside the group
6. All contacts will display which address book (or group) they belong to
   

Group Emailing

To send an email to the entire group:

1. Log in to Infomaniak Mail (mail.infomaniak.com) using a web browser like Brave or Firefox
2. Compose a new message
3. Type the beginning of the address book name to make it appear and select it
   

You can also click on the "A" on the left of the recipient address field to access your address book and its subfolders (contact groups):

Of course, you can use the contacts currently in your address book to send them an individual or group message by typing their first letters.

You can also create an address book (contact group) that will be shared with other Mail users (users you have invited and selected, of course). Learn more

To change a contact's membership in an address book, simply go to the person's profile and check/uncheck the corresponding boxes. The effect is immediate.

In the event that a contact no longer belongs to any group (whether shared or not), they will appear in All Contacts.

This guide helps you quickly discover the essential functions of the writing assistant available on Mail by Infomaniak for email addresses managed within kSuite.

Introduction

• The writing assistant helps you compose text from existing elements using artificial intelligence.
• It is not a conversational agent or chatbot; it will not necessarily answer generic questions or engage in conversation.
• It is an assistant that will help you write a message on a topic of your choice, including if it needs to be based on elements present in the current email conversation.
• Use it, for example, to write:
  • a new message that needs to include specific elements
  • a reply to a received message
  • a rephrasing of a text excerpt
  • correct grammatical syntax
  • etc.
• Read and understand this FAQ about the model used and the responsibilities of each party.

How to use the assistant?

To access the writing assistant in Mail by Infomaniak:

1. Open Mail (mail.infomaniak.com) using a web browser like Brave or Firefox.
2. Log in with your user account credentials (not the password for your email address).
3. If necessary, link the email addresses to manage with Mail.

Starting from scratch

You can ask the assistant to write text based on your ideas that you need to provide:

1. Click on New message at the top left of the Mail interface.
2. Click on the magic wand icon in the editing toolbar to open the assistant:
   

3. Tell the assistant what you want to write, as if you were conversing with a human:

While reading an email

You can activate the assistant when viewing a received message to which you want to respond quickly:

1. Select the passage on which to base your response.
2. Choose the writing assistant from the context menu that appears:
   

3. Tell the assistant what you want to reply, as if you were conversing with a human:

While drafting a message

You can also use the writing assistant by selecting a passage from your ongoing text and then choosing the desired option from the context menu that appears:

1. Open the assistant to request suggestions.

2. Correct the grammar:

3. Rephrase the suggestion to get a new one.
4. Shorten the suggested text by removing some unnecessary elements.
5. Add more text, elaborate on the conversation.

Modify a text suggestion

Before inserting it, you can quickly modify the text suggested by the assistant by clicking below its suggestion:

1. Rephrase the suggestion to get a new one.
2. Shorten the suggested text by removing some unnecessary elements.
3. Add more text, elaborate on the conversation.
4. Change the tone of the conversation (formal/informal, for example):
     
   

Insert or copy the suggestion

When you like a text suggestion, you can:

1. Insert it into the body of your email.
2. Copy it to the clipboard to paste it where desired.

Message subject

The assistant will set a title for your message in the Subject field. If a subject is already filled in the dedicated field, the assistant will suggest replacing it with a more appropriate subject:

Example of creating a subject from the content of the ongoing message:

AI Choice

You can select a different engine as an alternative using the dropdown menu:

Disable the assistant

You can adjust the elements that appear when you click on your message:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox.
2. Click on the ‍ icon at the top right of the interface.
3. Click on Customization in the left sidebar menu.
4. Check or uncheck the actions you want to have on click:
   

Mail Infomaniak is compatible with browsers that allow setting a default email provider (Brave, Chrome, Firefox, etc., except Safari). 

Set up Infomaniak Mail as Default

To set Mail Infomaniak as your default mail client on your computer:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox.
2. Click on the ‍ icon at the top right corner of the interface.
3. Click on Browser.
4. Click on Set Mail as Default
   
    
5. Follow the instructions provided by the browser you are using (a notification should typically appear at the top of its window).

Troubleshooting

To troubleshoot issues with using Mail as your default mail client, follow the manual instructions for your usual browser:

Firefox 

1. Open Firefox.
2. In the menu bar, type about:preferences
3. In the sidebar, go to General, then Applications.
4. In the "Type and Content" column, select mailto.
5. Click on Always ask and select " mail.infomaniak.com " as the mail handler
   
   
   

Google Chrome 

1. Open Google Chrome.
2. In the menu bar, type chrome://settings/handlers
3. In the sidebar, go to Privacy and Security 
4. In the Protocol Handler section, select " mail.infomaniak.com " as the mail handler
   
   
   

This guide explains how to report a phishing attempt you may have fallen victim to.

Phishing, Fishing, Scamming...

Phishing is a fraud and scam attempt aimed at obtaining sensitive information in a fraudulent manner.

Typically, the victim receives a message in their email that appears to be from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred with their account.

 

The purpose of this identity theft is usually to voluntarily direct the user to a page and communicate private information that will then be exploited for various purposes, mainly financial.
 

Prerequisites

• check that the spam filter is active
• for added security, activate the external mail tag

How to Report a Phishing Email

To do this:

1. log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. open the phishing message and click on the action menu ⋮ on the right
3. from the menu that appears, select Report as phishing:
   
   
   
    
4. confirm to send for processing
5. delete the email

Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the necessary information for handling the scam report.

In case of a more serious problem (when the message is directly addressed to you by an acquaintance or a contact without it being a large-scale sending) it is recommended to reach out to an organization like www.report.ncsc.admin.ch.

This guide details the sending limitations specific to Free E-mail Infomaniak free messaging @ik.me  (+ etik.com, etc.)

Paid offers
 

The email addresses available from our Mail Service offers allow you to send more messages per day to a greater number of unique recipients at once.

For sending emails to a large number of recipients, we recommend our Newsletter tool.

Limitation of the free offer
 

• offer limited to one address per account (linked to a European telephone number)
• only available for Europe/OECD countries (listed below)
• obligation to provide a valid mobile phone number to confirm registration
• limited daily email sendings
• limited number of unique recipients per message

View used storage and free up space

List of countries

• Allemagne
• Australie
• Autriche
• Belgique
• Canada
• Chili
• Colombie
• Corée du Sud
• Costa Rica
• Danemark
• Espagne
• Estonie
• États-Unis
• Finlande
• France
• Grèce
• Guadeloupe
• Guyane française
• Hongrie
• Irlande
• Islande
• Israël
• Italie
• Japon
• Lettonie
• Lituanie
• Luxembourg
• Martinique
• Mayotte
• Mexique
• Monaco
• Nouvelle-Calédonie
• Nouvelle-Zélande
• Norvège
• Pays-Bas
• Pologne
• Polynésie française
• Portugal
• République tchèque
• Réunion
• Royaume-Uni
• Saint-Barthélemy
• Saint-Martin
• Saint-Pierre-et-Miquelon
• Slovaquie
• Slovénie
• Suède
• Suisse
• Territoires français du Sud
• Turquie
• Wallis-et-Futuna