This guide will allow you to solve a problem if you obtained in return, after sending an e-mail, a message with the reason for failure " Spam Message Rejected" or " 5.7.0 AV: Message is referred by headers rule filter.. 554 Please check the message and try again" ...

Must be checked

Check that your e-mail did not include:

• words or phrases that are often associated with spam, as it could be identified as an unwanted and rejected message
• any unusual indication in the signature, an erroneously formulated link (http//.domain.xyz e.g.), etc.
• an attachment with one of these prohibited extensions: .exe, .com, .cmd, .cpl, .hta, .scf, .sct, .lnk, .bat, .js, .jse, .wsh, .ws, .wsf, .wsc, .vbe, .vb, .vbs, .shs, .pif, .scr ... including inside a compressed file (.zip e.g.)

To send a file (js or exe e.g.) and whose absence of virus is confirmed, store it on your hosting space and link it to it (if the file is bulky and send it from the Mail Infomaniak Web app (online service) mail.infomaniak.com), it will in any case be placed on a temporary server allowing the sending to your correspondent who will receive in this case a download link) or via Swisstransfer.com.
 

Also check your SPF registration If your domain does not have an SPF record or if this record is incorrect, it will most likely result in the rejection of your message.

If you feel that you are receiving a "Spam Message Rejected" message for no reason,contact Infomaniak support.

This guide details the limitations specific to the my kSuite offer and the advantages of the my kSuite+ offer.

my kSuite limits only

The my kSuite offer has certain limits that my kSuite+ does not…

Email, contacts & calendars

• Disk space limited to 20 GB of storage for emails.
• No advanced mode in message sorting rules.
• "my kSuite" signature enforced.
• No email sharing link.
• One address book, one calendar.
• Emails, contacts, and calendars are backed up for up to 7 days (30 for my kSuite+).

kDrive

• 1 single kDrive drop box.
• 25 sharing links (and without duration, password settings…).
• Previous versions of your files are saved for 30 versions over 30 days (60 over 120 days for my kSuite+, some indefinitely).
• 30-day trash bin (60 for my kSuite+).
• No statistics.
• No PDF file editing/signature.

kMeet

• Max. 50 participants in a video conference (100 for my kSuite+).

Limitations of the my kSuite & my kSuite+ offers

Click on the links below to learn more:

• Offer limited to one address per account (linked to a European phone number).
• Available only for European / OECD countries (listed below).
• Must provide a valid mobile phone number to confirm registration.
• Limited number of daily email sends, email redirections and unique recipients per message.
• No possibility to create aliases for your email.
• No customizable email signature.
• Email hold and scheduled sending: restricted features (no customization) on my kSuite and customizable with my kSuite+.
• 15 GB of Cloud storage with my kSuite, 1/2/6/12 TB with my kSuite+.

Registration for my kSuite / my kSuite+ is possible in:

1. Germany
2. Australia
3. Austria
4. Belgium
5. Canada
6. Chile
7. Colombia
8. South Korea
9. Costa Rica
10. Denmark
11. Spain
12. Estonia
13. United States
14. Finland
15. France
16. Greece
17. Guadeloupe
18. French Guiana
19. Hungary
20. Ireland
21. Iceland
22. Israel
23. Italy
24. Japan
25. Latvia
26. Lithuania
27. Luxembourg
28. Martinique
29. Mayotte
30. Mexico
31. Monaco
32. New Caledonia
33. New Zealand
34. Norway
35. Netherlands
36. Poland
37. French Polynesia
38. Portugal
39. Czech Republic
40. Réunion
41. United Kingdom
42. Saint-Barthélemy
43. Saint-Martin
44. Saint-Pierre-et-Miquelon
45. Slovakia
46. Slovenia
47. Sweden
48. Switzerland
49. French Southern Territories
50. Turkey
51. Wallis-et-Futuna

my kSuite+ Offer

The my kSuite+ offer allows to send more messages per day to a larger number of unique recipients at once.

For sending emails to a large number of recipients, there is a Newsletter tool.

This guide explains how to change the password of your user account on the Manager, the administration interface for your Infomaniak products.

Preamble

• This same password also allows you to log in to Mail Infomaniak and various iOS/Android applications like kDrive, Infomaniak Mail, etc. (learn more).
• If you are unable to log in to the Manager, you will not be able to change the password. Refer to this other guide in this case.
• A change in the login password may affect access to your email as a password may be requested again for its use.
• You can also change only the passwords of email addresses.

Change the user account password

To change the password of your user account:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on Edit from the Connection Settings box under connection password:
   
3. Enter the current password and the new desired password.
4. Click on Save.

This guide explains how to define the web app Mail Infomaniak (online service) mail.infomaniak.com) as the default mail provider on web browsers that offer it (Brave, Chrome, Firefox, etc. with the exception of Safari).

Set Infomaniak Mail by default

In order to configure browsers to automatically use the management interface of your Infomaniak emails when you click on email links (e.g. links "mailto:") and/or that you are trying to send an e-mail from a web page:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Click on Browser.
4. Click on Set Default Mail:
   
5. Follow the instructions provided by the used browser (a notification must be displayed at the top of the window):
   

In case of a problem...

To resolve problems using Mail Infomaniak as default mail, follow the manual instructions of your regular browser:

...on Firefox

1. Open Firefox.
2. In the menu bar indicate about:references
3. In the side panel go in General, then Applications
4. In the column "Type and Content" select mailto
5. Click on Always ask and select " mail.infomaniak.com » as courier manager:
   

... on Google Chrome

1. Open Google Chrome.
2. In the menu bar enter chromium://settings/handlers.
3. In the side panel meet in Confidentiality and Security.
4. In the Protocol Manager select " mail.infomaniak.com » as courier manager:
   

This guide explains how to connect the Outlook 2007 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the Tools menu.
3. Click on Options:
   
4. Click on the Email Configuration tab.
5. Click on Email Accounts...:
   
6. Click on New:
   
7. Click on Configure manually.
8. Click on Next:
   
9. Click on the Internet E-mail button to connect to an IMAP server.
10. Click on Next:
    
11. Check and complete the missing information by scrolling down if necessary.
12. Click on Additional settings:
    
13. Click on the Outgoing Server tab.
14. Click on My outgoing server requires authentication.
15. Click on the Advanced tab:
    
16. Replace the port numbers with the correct information and enable SSL.
17. Click on OK:
    
18. Click on Next:
    
19. Click on Finish:
    
20. Click on Close:
    
21. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to obtain your email address(es) from the Swiss hosting provider Infomaniak.

Preamble

• Except for certain free offers, an email address at Infomaniak is always created within an Email Service, and this Email Service revolves around a personalized domain name that must exist and be configured for the email to work.
• Example: you want the address jean.dupont@domain.xyz ‍ then you need to:
  1. Own the domain name “domain.xyz”.
  2. Get a Mail Service “domain.xyz”.
  3. Create the email address “jean.dupont”.
• All of this is offered and requested during the ordering process on infomaniak.com (see below), preceded by the creation of a mandatory user account (for which you will need to provide your personal email address, or an address that already exists in any case).
• If the corresponding domain name is already registered with an external registrar, you may need to enter the correct MX record in the DNS zone.

Order email addresses from Infomaniak

Before or after your registration:

• Click here to choose the offer that suits you and follow the process to start using the email services.
• Once the Mail Service is ordered, you will be able to create email addresses and associated passwords.

Add an additional Mail Service

To add a new Mail Service (in order to obtain new addresses on another domain):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the shopping cart above the displayed table:
   

Increase the number of available email addresses on an existing Mail Service

To increase the number of available email addresses:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the supermarket trolley:
   

Once the Service Mail is activated

• Create your email addresses.

• Set up your emails on your computer and devices.

• Synchronize your contacts & calendars on your devices.

• Retrieve the content (including that from another provider).

This guide explains how to download an email from the web app Mail Infomaniak (online service mail.infomaniak.com)‍.

Preamble

• You will obtain a file in .eml format on your hard drive, compatible with all software/email clients.
• To download the message to kDrive, refer to this other guide.
• To share it publicly, refer to this other guide.

Download an email...

… from the Mail Infomaniak web app

To save an email from the web app Mail Infomaniak (online service mail.infomaniak.com):

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Open the message to download.
3. Click on the action menu ⋮ to the right of the opened email.
4. Select Download:
    
   

… from the Infomaniak Mail mobile app on iOS / Android

This feature is not available for the time being.

… from the Thunderbird email client

The Save as... function of an email software like Thunderbird allows you to achieve the same result:

1. Open the software Thunderbird.
2. In the inbox, right-click on the message to save.
3. Choose the location to save the .eml file.

This guide explains how to connect the Outlook 2010 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail alone, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on Next:
   
3. Click on Yes to set up an email account.
4. Click on Continue:
   
5. Click on Configure manually.
6. Click on Next:
   
7. Click on the Internet E-mail button to connect to an IMAP server.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab:
    
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP Server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to connect the email application Microsoft Outlook for Mac (version 16.80 for macOS) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (without confusing it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To set up the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to connect.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Click on Synchronize via IMAP (without Microsoft Cloud):
   
7. Check and complete the missing information by scrolling down if necessary.
8. Click on Add account:
   
9. Understand and go through the various Microsoft information windows:
   
10. Your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Check out the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook is no longer working since a change of email password, refer to this other guide.

This guide explains how to report a attempted phishing (Phishing, Fishing, Filoutage...) Of which you would be a victim.

Preamble

• Phishing is an attempt at fraud and fraud, aimed at obtaining sensitive information fraudulently.
• Generally, the victim receives a message in his or her courier that appears to have come from Infomaniak, his or her bank or from a trusted body, telling him or her that a problem has occurred on his or her account or in his or her daily life:
  
   
• The purpose of this identity usurpation is generally that the user voluntarily visits a page and communicates private information that will then be exploited for various purposes, mainly financial.
   

Report an e-mail from Phishing

Prerequisites

• Verify that the spam filter is active.
• For more safety, activate the indication of external mail.

Next:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Open the phishing message
3. Click on the action menu ⋮ To the right.
4. From the menu that appears, select Report as phishing
:
   
   
    
5. Confirm the shipment for processing.
6. Remove the e-mail

As soon as you clicked on Report as phishing, an e-mail is automatically sent to Infomaniak with all the information necessary for the processing of the report of the scam.

In case of a more serious problem (when the message is sent directly to you by a knowledge or contact without it being a large-scale shipment), it is recommended to intervene with an organization such as e.g. www.report.ncsc.admin.ch.