Knowledge base

This guide explains how to add an email address to Infomaniak Mail.

Infomaniak Mail allows you to manage one or multiple email addresses, including free addresses @ik.me (+ etik.com, etc.), as well as custom domain email addresses, all hosted by Infomaniak.

Prerequisites

• Have an email address and a user account

or

• Be invited to use an email address and have followed the process below:

1. Open the invitation link to use the email address
2. Choose the Create my account option (free)
3. Enter your First name, Last name, and Phone number
4. Choose a login email address (you can use the Infomaniak email address you are invited to use) and set a password
5. Click on Use my address to access your Infomaniak mailbox

Attach an email address

This procedure allows you to manually add an email address hosted by Infomaniak to the Mail interface and the Infomaniak Mail app. This way, you can manage the same email address across different platforms.

from Infomaniak Mail (web browser)

To add an address to the Mail interface:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on Advanced actions
3. Click on Add an existing address
   

from Infomaniak Mail (iOS / Android app)

Although any operation (adding or removing email addresses) done from a browser will be immediately replicated on the mobile app, read this guide to do it from this application.

This guide explains how to import contacts into an Infomaniak address book at contacts.infomaniak.com.

An assistant simplifies the import of contacts from various sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.

Import Contacts

To do this:

1. From a browser, go to the Contacts section of Mail (contacts.infomaniak.com)
2. Click on Advanced Actions in the left sidebar
3. Click on Import
   
4. Click on the blue button Select a VCARD or CSV file
5. Select the file and then click Open
6. Choose the contact book in which to add these contacts or create a new address book
7. Click on Start Import

If you need to export them first from...

... Outlook (old version)

1. From your Outlook software, go to your address book
2. Select the contacts to export
3. In Actions, click on Forward as vCard
4. Send the email containing the vCard
5. Retrieve the email in Mail (mail.infomaniak.com)
6. Click on Add all contacts

... macOS (+ guide)

1. From your Contacts software, go to File then select Export
2. Choose Export vCard
3. Save your vCard file on your computer

... Thunderbird (+ guide)

1. From your Thunderbird software, go to Window then select Address Book
2. In Tools, select Export
3. In the save options, choose Comma Separated as the format
4. Save your CSV file

... Gmail (+ guide)

1. From your Gmail space, go to the Contacts section
2. Click on the Export button
3. Select vCard Format
4. Save your vCard file on your computer

... Office 365 (+ guide)

1. From your Outlook software, go to the Contacts section
2. Click on Manage and choose Export
3. Save your CSV file on your computer

... Yahoo Mail: guide

... Proton Mail: guide

... Bluewin: guide

This guide explains how to create and then automatically add a signature to messages sent from Mail Infomaniak for the web browser.

Introduction

• The signature will also be visible when sending from the Infomaniak Mail app (iOS / Android)
• It will not be present with another sending method (such as software like Outlook)
• It is also not added to messages from the autoresponder; it is necessary to add one directly in the out-of-office message
• One or more signatures can be added from Mail and from the Manager where all addresses of a Mail Service are managed
• Add multiple signatures if necessary and choose which one to use when sending

Access signatures from Mail Infomaniak

Prerequisites

• Have valid access to Mail Infomaniak where the email address is linked
• Have permission to manage signatures: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account

To access Mail and manage signatures:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface
3. Check or select the relevant email address from the drop-down menu
4. Click on Signatures
   

Access signatures from Mail Service

To access the Mail Service and manage signatures:

1. Log in to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu)
3. Select Mail Service (Collaborative Tools universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the relevant email address in the displayed table
6. Click on Autoresponder and signatures in the left sidebar menu
   

Create and edit the signature

You have two options:

1. Click on Add to create a new signature
2. Click on the icon next to an existing signature to edit it

Then:

1. Choose an existing template (if any)
2. Give the signature a name
3. Specify a name for your identity (it will be displayed next to your email address in the messages received by your correspondents)
4. Create the content of the signature in the designated area (read below for formatting options)
5. Choose whether or not to share the signature with all users of the Mail address
6. Click on Advanced settings to choose the location to insert your signature: before the message (= header) or after the message (= signature)
   
7. Read this guide about choosing send/receive addresses
8. Click the Save button

Formatting the signature

You can use an image, edit the HTML source code, and format your text with a range of tools. To avoid a too wide line break, use the Shift key in conjunction with the ENTER key on your keyboard, which will act as the HTML tag

<br>

which creates a line break instead of a new paragraph.

Set a default signature

By setting a default signature, it will automatically be displayed in the email body when composing. You can still change the signature. You can choose the signature that will be inserted by default when composing:

1. A new message
2. A reply/forward
   

There is one case where the default signature will not be the one automatically inserted by default when composing a message: read point 9 of this guide.

Select the signature when composing

1. The signature is automatically inserted when you start composing a new message
2. If multiple signatures exist, choose the correct identity from the drop-down menu
3. Quickly return to the signature settings via the button in the toolbar
   

Multiple linked addresses?

When a signature is created from a template (whether created from a model offered by Infomaniak or generated with the advanced editor):

• Users do not have access to the signature content in editing
• They can enter dynamic values such as the sender's name or personal data that may be requested, such as the profession or phone number
• They can also change the advanced settings of the signature (such as its position in a reply/forward), but as of today, this setting is common to all users of the signature (1)

When a signature is created directly without using a template:

• If the signature is created from a predefined model:
  • It behaves the same as the previous point, i.e., a signature created from a template
• If the signature is created using the advanced editor:
  • Users have access to the signature content in editing, but note that this content is shared; if Morgane changes the content, Vanessa will have the same content once she reloads her Infomaniak Mail interface
  • Only the sender's name is specific to the user, and there are no dynamic values in this case
  • The advanced settings follow the same principle as in other cases: they are common to all users

In any case, setting a default signature on a mailbox is at the user level. Within the same mailbox, the default signature chosen by Morgane is independent of the one chosen by Vanessa.

Go further with templates

This guide explains how to define custom templates that can be applied when creating a new email address on your Mail Service, for example, or en masse to all addresses in your domain.

This guide explains how to connect the Apple Mail application to an email address hosted by Infomaniak, using a preconfigured Apple synchronization profile. Your iOS device (iPhone, iPad, etc.) will then be automatically configured through Apple-compatible .mobileconfig configuration profiles.

It is possible to remove a configuration profile once installed (scroll to the bottom of this page for explanations) or proceed with a manual configuration.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• have added the email address in question to Infomaniak Mail to use the synchronization wizard and for the Apple profile to work on your devices
• Test the password for the email address (without confusing it with the one used to log in to the Infomaniak interface)
• Check on the Mail Service that the automatic diagnosis is correct

Install a configuration profile

You can download the profile from the concerned device or send it from another device (if you already have a working email address, for example):

1. Log in (with the usual credentials of your Infomaniak user account) on https://config.infomaniak.com from the iOS device
2. Choose to install the profile on this device
   
3. Choose to sync emails
   
4. Choose to sync an application other than the Infomaniak Mail application
   
5. Enter the password of the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize on iOS
6. Press the blue button Check
   
7. Press to copy the validated password
8. Download the configuration profile and authorize its opening
   
9. Open the iOS device settings
   
10. Press on the recently downloaded profile
    
11. Press Install
    
12. Unlock your iOS device
    
13. Press Install
    
14. Paste the password of the email address previously verified (point 7 above)
15. Press Next
    
16. That's it, your email address is now configured in the Apple Mail application that you can open and control
    

Delete an Apple profile

Read the official documentation https://support.apple.com/fr-fr/guide/iphone/iph6c493b19/16.0/ios/16.0 by changing at the top of the page* the version of your macOS / iOS system if necessary.

_____________

*Why is it necessary to choose the version of the guide exactly corresponding to your version of the macOS / iOS system? Apple introduces sometimes significant changes with each new version of its system, e.g., a path on iOS 15:

becomes this on iOS 16:

This guide presents the Global Security tool, which allows you to verify that the relationships between a domain name and an Infomaniak Mail Service are optimized in terms of security. This involves checking SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene on the configuration if necessary.

Accessing the Global Security diagnostic tool

To access Global Security:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Choose Mail Service (under the Collaborative Tools section)
4. Click on the name of the relevant object in the displayed table
5. Click on Global Security in the left sidebar menu

Verify optimal email functionality

Once on Global Security, read and verify the 3 email security mechanisms: SPF, DKIM, and DMARC. These indications should be displayed in green:

Otherwise, this may explain the treatment of a non-spam email as spam.

Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows a domain owner to specify which servers are authorized to send emails on behalf of that domain. This helps reduce the risk of spam and phishing because the recipient's mail server can check if the sender is authorized by consulting the sender domain's DNS records.

Under these conditions, if a problem is detected, you will find a Fix button that allows you to update your SPF automatically.

If fixing either of the mentioned issues is not possible, it must be done on the configuration set up by the owner or technician of the sender domain.

If your domain points to Wix or another provider, the SPF must be configured with the respective provider.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows emails to be signed when sent.

When your domain name is managed elsewhere, you will find the DKIM record to add to the DNS zone in this Global Security > DKIM section.

You can configure multiple DKIM records on your domain without a fixed limit, unlike DMARC or SPF, which is crucial if you use multiple third-party email providers for your daily communications.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to inform other mail servers (the mail providers of the contacts to whom you send an email) about the policy to follow when receiving a "suspicious" email (unauthenticated, for example) from your mail server (hosted by Infomaniak). Additionally, you can be notified of the "incident" by a summary message (called "DMARC report") providing information about the recent activity of your domain-related email.

DMARC requires a valid SPF and DKIM. An assistant helps you configure DMARC according to Infomaniak's recommendations in simple mode or completely as you wish in expert mode (allows you to enter the record of your choice). The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the relevant domain name (if administratively possible - domain managed within the same organization, for example).

This guide explains how to create sorting rules to automatically classify your incoming emails based on certain conditions.

Introduction

• These rules allow for various automatic actions such as:
  • deleting or moving messages from email addresses you no longer wish to see
  • forwarding emails from a specific address to your spouse so both of you receive them
  • copying messages containing a specific keyword to a folder
  • etc.
• Unlike sorting rules offered within email clients/software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), these rules will act directly on the server of your mailboxes before the IMAP connection
• If you use a POP-configured email client/software, in parallel with Mail, the messages sorted into folders will no longer be downloaded by your application as the POP protocol only retrieves messages in your main inbox; to view sorted messages, you will need to use the IMAP protocol or only Mail Infomaniak
• With the free @ik.me mail service (+ etik.com, etc.), you only have the option to create simple rules with restrictions; for example, it is not possible to create a filter to forward an email to another email address

Accessing Rules from Mail Infomaniak for Web Browsers

Prerequisites

• Have valid access to Mail Infomaniak where the email address is linked
• Have permission to manage sorting rules: if you were invited to Mail to manage your address, the Mail Service manager may have removed this right from their admin account

To access sorting filters for your Infomaniak mail:

1. Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon in the top right corner of the interface
3. Check or select the relevant email address from the drop-down menu
4. Click on Filters and Rules
   

Accessing Rules from the Mail Service

To access sorting filters for your Infomaniak mail:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the relevant object name in the displayed table
5. Click on the relevant email address in the displayed table
6. Click on the Filters and Rules tab from the left sidebar menu

Creating a Rule Based on a Received Email

You can also create a rule directly from the received email:

1. Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. Open the message from the relevant sender
3. Click on the action menu ⋮ in the top right corner of the open message
4. Select Create Rule to open the creation wizard, which will be pre-filled with the message elements
   ‍

Configuring Filters & Rules

Several actions are available:

1. Click on the Add Rule button in Standard mode to create filters using a creation form, or in Expert mode to import a Sieve language file
2. Enable/disable the Infomaniak anti-spam filter
3. Enable/disable the Infomaniak advertising filter

The different available conditions for sorting filters are presented in this guide (click here).
 

Once a filter is created in Standard or Expert mode, click Continue to activate it. These settings can be modified at any time.

If there are already sorting filters, the button to add more is located in the top right corner of the table:

Advanced Mode Information

Advanced mode requires the use of Sieve language. By enabling this mode, existing rules will be preserved but deactivated.

First Advanced Sorting Example

Here is a simple example of a command using this language:

require ["fileinto"];

if address :contains "from" "facebook.com" {
    fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
    fileinto "nl";
} else {
    keep;
}

Explanation:

1. Loading required extensions: use require ["fileinto"]; to indicate that you will use the fileinto feature
2. Filtering Facebook messages: use if address :contains "from" "facebook.com" to check if the sender's address contains "facebook.com"; if so, the message is filed into the "fb" folder with fileinto "fb";
3. Filtering messages with an unsubscribe link: use elsif header :matches "List-Unsubscribe" "*" to check if the "List-Unsubscribe" header is present in the message; if so, the message is filed into the "nl" folder with fileinto "nl";
4. Keeping other messages: use else { keep; } to keep all other messages that do not match the previous criteria

Notes:

• If you need to mention a subfolder, use the separator / (as in the second example), but there is no need to specify INBOX in your codes
• Ensure that the "fb" and "nl" folders already exist in your inbox; otherwise, messages may not be sorted correctly
• The filter address :contains "from" "facebook.com" works correctly for addresses that contain "facebook.com" in the "from" field
• The filter header :matches "List-Unsubscribe" "*" only checks for the presence of the "List-Unsubscribe" header, not its content

Second Advanced Sorting Example

This code modifies the subject based on the From (adds a prefix to the subject when an email passes the filter, for example):

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
    if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" {
        deleteheader "Subject";
        addheader "Subject" "${1}${3}";
    } else {
        # Add a prefix if the subject does not already match the pattern
        deleteheader "Subject";
        addheader "Subject" "[SL-Devel] ${1}";
    }
    fileinto "Mail List/SL-Devel";
}

Explanation:

1. Required extensions:
   1. fileinto: to file messages into folders
   2. editheader: to modify email headers
   3. variables: to use variables in expressions
   4. regex: for regular expressions
2. Condition on sender:
   1. if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV": checks if the sender matches
3. Condition on subject:
   1. if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)": checks if the subject matches the specified pattern
   2. deleteheader "Subject"; and addheader "Subject" "${1}${3}";: deletes the existing subject and adds a new subject with the captured parts
4. Adding a prefix if the subject does not already match the pattern:
   1. addheader "Subject" "[SL-Devel] ${1}";: adds a "[SL-Devel]" prefix to the subject if it is not already present
5. Filing the message:
   1. fileinto "Mail List/SL-Devel";: files messages into the “Mail List/SL-Devel” folder

Notes:

• Ensure that the "Mail List/SL-Devel" folder already exists in your inbox
• Check that the script correctly modifies the subject of emails to add or adjust the prefix as needed

Learn more

This guide explains how to synchronize contacts & calendars in Microsoft Outlook (Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendars hosted at Infomaniak.

Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows synchronization of contacts & calendars via CalDAV and CardDAV protocols including multiple calendars (non-shared only):

1. Download CalDav Synchronizer for Outlook
2. Close Outlook and launch the installation of the downloaded plugin above:
   
3. Once the plugin is installed, open Outlook (a CalDav Sync tab should be visible) and click on Synchronization Profiles:
   
4. Create a first profile (for the calendar or the contacts - a second profile will need to be created to synchronize both) by clicking on the + icon:
   
5. Choose a generic profile type (first radio button):
   
6. As profile name, enter the name of the Infomaniak calendar or address book you want to synchronize
7. Click the button to choose calendar or contacts and then confirm with OK:
   
8. Open the https://config.infomaniak.com/ wizard to get the necessary information:
   
9. Enter the information (URL and username) obtained on config.infomaniak.com
10. Enter the password
    1. If two-step verification is not enabled, use the password of your Infomaniak user account
    2. If two-step verification is enabled, generate an application password here: https://manager.infomaniak.com/v3/profile/application-password
11. Enter the email address, that of your user account
12. Click on Test or discover settings:
    
13. Choose the Infomaniak calendar to synchronize on the window that opens:
    
14. Additional information may then appear automatically in some fields
15. Activate the synchronization box:
    
16. Save a second profile if necessary (start again at point 4 in this case)
17. Finish with OK at the bottom right
18. A restart of Outlook may be necessary to update the added information

Resolving Duplicate Events

If you notice duplicated events in your Outlook calendar that are not duplicated on calendar.infomaniak.com, apply these settings:

1. Click to Show Advanced Settings
2. Click on Event Mapping Configuration
3. Click on the box to enable Use GlobalAppointmentID for UID attribute
4. Click on the box to enable Cleanup duplicate events
   
5. Save the modifications by clicking on the OK button
   

This deletion of duplicate events and potentially duplicate invitations may result in a notification of event refusal to the organizer, however this has no impact on the participant's initial choice.

Alternative to CalDav Synchronizer

Evo Collaborator (paid) offers an Infomaniak profile to automatically synchronize contacts and calendars Mail Infomaniak with Microsoft Outlook via CalDAV and CardDAV.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

You can immediately use your new Infomaniak email address, ensuring that you won’t miss any messages. By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.

Specific Guides

• Bluewin: log in to bluewin.ch => click on Login E-mail => click on Settings => go to Email > Automatic Forwarding > Configure Automatic Forwarding => click on the pencil to set up automatic forwarding => enter your Infomaniak address and activate forwarding from the email received at your Infomaniak address
• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (note: requires a paid plan)
• Sunrise: log in to Sunrise Mail => click on Inbox => click on Settings => Manage Inbox => enter the corresponding email address under “Forwarding”
• Yahoo (note: requires Yahoo Mail Pro)

This guide details the security measures in place within the Infomaniak email offerings to detect abusive and abnormal use of an email address. These measures protect you from malicious use of your computer or account.

Sending Limits per 24 hours

The number of outgoing emails per 24 hours is limited to:

1 message sent to 2, 42, or 99 people in Cc/Bcc now counts as 2, 42, and 99 messages, respectively.

Upon written request, motivated and authenticated, these security rules can be modified for a specific paid email address.

For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
 

Learn more

• Email recipient limits
• Limits of the free ik.me Mail offer

This guide explains how to share an Infomaniak calendar with other Mail users.

Share a Calendar

To share a calendar:

1. Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Firefox.
2. Click on the action menu ⋮ to the right of an address book.
3. Click on Share
   
   
4. Sharing can be public as described in this guide (click here).
5. To share with private contacts, click on the blue Add sharing button.
6. Enter the organization, group, or email address corresponding to the Infomaniak user account that will access the calendar (if the user does not yet have an account, they can create one for free with the invitation they receive).
7. Determine the user's rights on this calendar (Can view, Can edit, Can edit and share)
   

You can revoke access at any time from the table visible on this sharing page.