This guide explains how to view and change the access identifier to your user account on the Manager, the management interface and dashboard of your Infomaniak products. This same identifier also allows you to log in to Mail Infomaniak and various iOS / Android apps like kDrive, Infomaniak Mail, etc.

See the currently connected identifier

The email address that was used for the current connection is displayed on your user menu + on the profile page:

1. Click on the tablet with your initials / avatar at the top right of the Manager Infomaniak to rate the connection identifier in use:
   
2. Click on Manage my profile right below in order to access the management of your profile on the Manager Infomaniak.
3. Your current login ID is also displayed on the page reached:
   

Edit Identifier (Connect e-mail)

Prerequisites

• The access identifier is an email address that must exist and that you must be able to view.
• The new email address will have to be different from theRecovery email address.
• The new email address should not already be used as a login ID on another user account (if not to consider theinvite the Organization to give it all the rights and then to be able to withdraw the old account with the former identifier).

To change your user account ID:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. From the box Connection settings, select Edit under your Sign-in email address:
   
3. Enter a new login email address.
4. Enter the login password of your Infomaniak account.
5. Click on Save:
   

This guide explains how to create and then automatically add a signature to messages sent from the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• The signature will also be visible when sending from the Infomaniak **Mail** app (iOS / Android).
• It will not be present with another sending method (such as software like Outlook for example).
• It is also not added to the messages of the autoresponder; it is necessary to add one directly in the out-of-office message.
• One or more signatures can be added from Mail and from the Manager where all addresses of a Mail Service are managed. Choose which signature to use when sending.

Access signatures from the Infomaniak Web Mail app

Prerequisites

• Have permission to manage signatures: if you had been invited to the Web app Mail Infomaniak (online service mail.infomaniak.com) to manage your address, it is possible that the Service Mail manager has revoked this right from their admin account.

To access signature management:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Check or select the relevant email address in the dropdown menu of the left sidebar.
4. Click on Signatures:
   

Access signatures from Service Mail

To access Service Mail and manage signatures:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the email address in question in the table that appears
4. Click on Voicemail and signatures in the left sidebar:
   

Create and edit the signature

Two options are available to you:

1. Click on Add to create a new signature.
2. Click on the pencil icon ✎ next to an existing signature to edit it.

Then:

1. Choose an existing template, if any.
2. Give a name to the signature.
3. Specify a name for your identity (it will be displayed next to your email address in the messages received by your contacts).
4. Create the signature content in the designated field (see below for formatting options)
5. Choose whether or not to share the signature with all users of the Mail address.
6. Click on Advanced Settings to choose where to insert your signature: before the message (= header) or after the message (= signature)
   
7. Refer to this other guide regarding the choice of sending/replying addresses.
8. Click on the Create signature button.

Signature formatting

You can use an image, edit the HTML source code and format your text using a set of tools.

To avoid overly spaced line breaks, use the Shift key in conjunction with the ENTER key on your keyboard, which will have the same effect as the HTML tag <br> and cause a line break instead of a new paragraph.

Set a default signature

To select the default signature under certain conditions:

1. Click here to access your signatures on the Infomaniak Mail web app.
2. Check or select the relevant email address from the dropdown menu on the left sidebar.
3. Choose the signature that will be inserted by default when drafting:
   1. of a new message
   2. of a reply / forward
      

By setting a default signature from here, it will automatically be displayed in the body of the email while composing. You will still have the possibility to change the signature.

There is a case where the default signature will not be the one automatically inserted by default when drafting a message: refer to point 9 of this other guide.

Select the signature while drafting

When you start writing a new message:

1. The signature is inserted automatically.
2. If multiple signatures exist, you can select another identity via the dropdown menu.
3. You can also quickly access signature settings via the button in the toolbar:
   

Multiple addresses attached?

When a signature is based on a template (whether it was created from a model proposed by Infomaniak or generated with the advanced editor):

• users do not have access to the signature content for editing
• they can enter dynamic values such as the sender's name or personal data that may be requested such as the profession or phone number
• They can also modify the advanced settings of the signature (such as its position within a reply/forward) but as of today, this parameter is shared among all users of the signature (1)

When a signature has been created directly without using a template:

• if the signature is created from a predefined template:
  • we have the same behavior as in the previous point, namely a signature created from a template
• if the signature was created using the advanced editor:
  • Users have access to edit the signature's content, but be aware that this content is shared; if Morgane modifies the content, Vanessa will have the same content once she has reloaded her Mail Infomaniak interface
  • only the sender's name is specific to the user and there are no dynamic values in this case
  • The advanced settings follow the same principle as in other cases: they are common to all users

In all cases, assigning a default signature to an email account is done at the user level. Within the same email account, the default signature chosen by Morgane is independent of the one chosen by Vanessa.

Going further with templates

Refer to this other guide if you are looking for how to set up custom templates that can be applied as soon as a new email address is created on your Mail Service, for example, or in bulk to all addresses in your domain.

This guide explains how to connect the Outlook 2013 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the address within my kSuite or on a Service Mail (Service Mail only, or existing within a kSuite).
• Test the email password (do not confuse it with the one used to log in to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the application

To configure the email application:

1. Open the application.
2. Click on the File menu:
   
3. Click on Account Settings.
4. Click on Add or remove accounts:
   
5. Click on New:
   
6. Click on Manual setup:
   
7. Click on POP / IMAP.
8. Click on Next:
   
9. Check and complete the missing information by scrolling down if necessary.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab.
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP Port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP Port = 465 (with SSL)
• Username = the full & complete email address ( ? )
• Password = the one assigned to the email address you want to access ( ? )
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or, depending on the software/email client, enter a username (= full & complete email address) and its password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols.

In case of trouble

There is no need to contact Infomaniak Support if your email address works well outside of the application. The most common error involves using an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Learn about the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of mail password, refer to this other guide.

This guide explains how to connect the mobile app Apple Mail on iOS at an email address hosted by Infomaniak.

Preamble

• Your iOS device will be automatically configured through configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Service Mail alone, or existing within a kSuite).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.

Download the profile from the relevant iOS device or send it from another device (if you already have an email address that works correctly e.g.):

1. Click here in order to gain access to the Infomaniak configuration tool (online service) https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device:
   
3. Choose to sync e-mails:
   
4. Choose to sync an application other than the Infomaniak Mail application:
   
5. Enter the password of the email address (attached on Mail Infomaniak (Webmail)) that you want to sync on iOS.
6. Press the blue button Check:
   
7. Press to copy the validated password.
8. Download the configuration profile and allow its opening:
   
9. Open the iOS device settings:
   
10. Press the recently downloaded profile:
    
11. Press Install:
    
12. Unlock your iOS device:
    
13. Press Install:
    
14. Paste the password of the previously verified email address (point 7 above).
15. Press Next:
    
16. That's it, your email address is now set up in the Apple Mail app that you can open and control:
    

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

 

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16:

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

Introduction

• By setting up automatic forwarding of all incoming emails on your previous email system, you can immediately start using your new Infomaniak email address, ensuring you won't miss any messages.
• By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.
• ⚠️ For additional help, contact the service provider on which you are trying to activate message forwarding; otherwise contact a partner or launch a free tender — also discover the role of the host.
• You can also import content from another Mail provider directly to your Infomaniak address.

Specific guides

• Bluewin (read also below):
  1. Click here to log in to Bluewin.
  2. Click on Settings then Automatic Forwarding.
  3. Click on Set up automatic forwarding.
  4. Follow the procedure to set up automatic forwarding.
• Bluewin (alternative method):
  1. Click here to log in to MySwisscom.
  2. Click on the "More" menu then “Settings”:
     
  3. Then click on “Manage transfers”:
     
• Gmail
• GMX:
  
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (attention, a paid plan is required)
• Sunrise:
  1. Click here to log in to Sunrise Mail.
  2. Click on Inbox.
  3. Click on Settings => Manage Inbox.
  4. Enter the corresponding email address under 'Forwarding'.
• Yahoo (note, requires Yahoo Mail Pro)

This guide presents the Global Security tool, which allows you to check that the relationship between a domain name and an Service Mail Infomaniak is optimal in terms of security. This involves checking the SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene in the configuration if necessary.

Access the Security global diagnostic tool

To access Global Security:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Security in the left sidebar:
   

Check the optimal functioning of the email service

Once you have accessed **Global Security**, familiarize yourself and check the three security mechanisms inherent to emails: **SPF**, **DKIM** and **DMARC** policy. These indications should display in green‍:

Otherwise this may explain why an email is treated as spam when it is not.

Click on Edit or Create to configure SPF, DKIM and DMARC according to the recommendations below to secure your Service Mail against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows the owner of a domain name to specify which servers are authorized to send emails on behalf of that domain. This helps to reduce the risk of spam and phishing since the recipient's mail server can verify if the sender is authorized by consulting the sender domain's DNS records.

Under these conditions and if a problem is detected, you will find a Fix button that will allow you to update your SPF automatically.

If the correction of any of the mentioned issues is not possible, it is because it must be done on the configuration set up by the owner or technician of the sender's domain.

If your domain name points to Wix or another provider, the SPF must be configured with the provider in question.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows emails to be signed when they are sent.

When your domain name (or its DNS zone) is managed elsewhere, you will find in this section Global Security > DKIM the DKIM record to add in the DNS zone.

You can configure multiple DKIM records on your domain without a set limit, unlike DMARC or SPF, which is crucial if you use several third-party email providers for your daily communications.‍

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to indicate to other mail servers (the email providers of the contacts to whom you send an email) the policy to follow in case of receipt of a "suspicious" email (e.g., unauthenticated) from your mail server (hosted by Infomaniak). Furthermore, you can be notified of the "incident" by a summary message (called a "DMARC report") providing information about the recent activity of your email related to the domain name.

DMARC requires a valid SPF and DKIM. An assistant allows you to configure DMARC according to Infomaniak's recommendations in simple mode or entirely as you wish in expert mode (allows you to enter the record of your choice). The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the relevant domain (if administratively possible - domain managed within the same organization, for example).

To verify the records within your DNS, you can also use an external and free service like the one mentioned at the bottom of this other guide.

Refer to this other guide if you are looking for information about the fourth point on the Global Security page.

This guide explains how to create rules sorting to automatically classify your incoming emails on Infomaniak according to certain conditions.

Preamble

• These rules allow for the following automatic actions:
  • Remove or move messages from e-mail addresses you don't want to see anymore.
  • Transfer to your spouse e-mails from an e-mail address so that both of you can receive them.
  • Copy messages that contain a specific keyword to a folder.
  • etc.
• In contrast to the Proposed sorting rules within software/mail clients (Microsoft Outlook, Mozilla Thunderbird, Apple Mail...), these rules will act directly on the server of your mailboxes even before IMAP connection.
• You can make one. model for the entire address of your Mail Service.
• If you are using a POP-configured mail client/software, in parallel with Mail, messages classified in folders will no longer be downloaded by your application because the POP protocol only tracks messages in your main inbox. To view classified messages, it will be necessary to use the IMAP protocol or only Mail Infomaniak.

Access rules from the Mail Infomaniak Web app

Prerequisites

• Have an email offer paid (offers) free are limited to Standard mode without the ability to create a filter to transfer an e-mail to another e-mail address e.g.).
• Having permission to managing the rules: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To access the sorting filters for your Infomaniak email:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu.
4. Click on Filters and rules:
   

Set a rule based on an email received

You can also create a rule directly from the email received:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Open the message from the sender concerned.
3. Click on the action menu ⋮ at the top right of the open message.
4. Choose Create a Rule to open the creation wizard that will be pre-filled with the message elements:
   ‍

Accessing the rules from the Service Mail

To access the sorting filters for your Infomaniak email:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Filters and rules from the left side menu:
   

Configure Filters & Sorting Rules

Create a new rule in mode Standard

• Click on the button Add Rule in mode Standard to create a new rule using a creation assistant/form:
  
• The different conditions available for sorting filters are presented in this other guide.
• Once a filter has been created, click on Continue to activate it.

Add or modify a rule in mode Standard

If there are already sorting filters, the button ‍ to add it is at the top right of the table:

These settings can be changed when you want by clicking on the icon pencil located to the right of the element concerned.

Create a new rule in mode Advanced (expert)

• Advanced mode allows you to configure sorting rules directly from a script in Sieve language.
• It is possible to import Sieve files via the button.
• By activating this mode, existing rules will be retained but disabled.

First example of advanced sorting

Here is a simple example of a command using this language:

require ["fileinto"];
if address :contains "from" "facebook.com" {
    fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
    fileinto "nl";
} else {
    keep;
}

Explanations:

1. Loading the required extensions : use require ["fileinto"]; to indicate that you will use the function fileinto.
2. Filtering Facebook Messages : use if address :contains "from" "facebook.com" to check if the sender's address contains "facebook.com"; if yes, the message is classified in the folder "fb" with fileinto "fb";.
3. Filtering messages with an unsubscribe link : use elsif header :matches "List-Unsubscribe" "*" to check if the "List-Unsubscribe" header is present in the message; if so, the message is filed in the "nl" folder with fileinto "nl";.
4. Retention of other messages : use else { keep; } to keep all other messages that do not meet the above criteria.

Attention:

• If you need to mention a subfolder, use the separator / (as in the second example), but it is not necessary to specify INBOX in your codes
• Make sure the folders "fb" and "nl" already exist in your inbox; otherwise, messages may not be sorted correctly
• The filter address :contains "from" "facebook.com" works correctly for addresses that contain "facebook.com"in the "from" field
• The filter header :matches "List-Unsubscribe" "*" check only the presence of the "List-Unsubscribe" header, not its contents

Second example of advanced sorting

This code modifies the object according to theSender (adds a prefix to the object when an e-mail passes the filter, e.g.):

require ["fileinto", "editheader", "variables", "regex"];
if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
    if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" {
        deleteheader "Subject";
        addheader "Subject" "${1}${3}";
    } else {
        # Ajouter un préfixe si l'objet ne correspond pas déjà au modèle
        deleteheader "Subject";
        addheader "Subject" "[SL-Devel] ${1}";
    }
    fileinto "Mail List/SL-Devel";
}

Explanations:

1. Extensions required :
   1. fileinto : to classify messages in folders.
   2. editheader : to change the headers of emails.
   3. variables : to use variables in expressions.
   4. regex : for regular expressions.
2. Condition on sender :
   1. if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" Check if the sender matches.
3. Condition on the object :
   1. if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" : check if the object corresponds to the specified model.
   2. deleteheader "Subject"; and addheader "Subject" "${1}${3}"; : deletes the existing object and adds a new object with the captured parts.
4. Adding a prefix if the object does not already match the model :
   1. addheader "Subject" "[SL-Devel] ${1}"; : adds a prefix "[SL-Devel]" to the object if it is not already present.
5. Classification of message :
   1. fileinto "Mail List/SL-Devel"; : Classifies messages in the "Mail List/SL-Devel" folder.

Attention:

• Make sure the folder "Mail List/SL-Devel" already exists in your inbox.
• Check that the script correctly modifies the subject of the emails to add or adjust the prefix if necessary.

This guide relates to files that are attached by your correspondent, and that are in the format winmail.dat when they arrive on your e-mail address managed by Infomaniak.

Preamble

• This format winmail.dat is used when sending emails from Microsoft email software/clients such as Outlook to encapsulate formatting information, attachments and contacts in the message.
• This can cause problems when recipients use other software/message clients that cannot properly interpret this format.

Solve the problem of reading the attachment

Ask the sender to...

1. ... return the message without using the format "winmail.dat", using a standard messaging format such as HTML or plain text format when sending messages and/or deactivating RTF formatting in Outlook settings before sending the email:

2. ... disable sending in format RTF for recipients who are not on Microsoft email software/clients. To do this, it must open your contact form in its contact list, go to the "Mail Address" tab and select "Send text only".
3. ... compress attachment into file zip standard before sending it.
4. ... use another software to send its message, like Thunderbird e.g.

If you don't want to contact him again:

1. Use Websites and free online tools to decipher content and convert file "winmail.dat" in a more or less legible format...

This guide details the security measures implemented for the Infomaniak email offers to detect abusive and abnormal use of an email address.

Preamble

• Upon written, justified and authenticated request, it is possible to modify these security rules for a specific paid email address.
• For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
• These measures protect you from malicious use of your computer or your account.

Daily sending limits

The number of outgoing emails per 24 hours is limited to:

• my kSuite = 500‍‍ | my kSuite+ = 1440‍
• kSuite Standard 1 max. user = 100‍ | kSuite Standard 2 min. users = 1440‍‍ | kSuite Pro = 1440‍‍ | kSuite Entreprise = 1440‍‍‍‍
• Service Mail Starter = 100‍ | Service Mail 5 addresses min. = 1440‍‍‍
• Web Hosting (PHP Mail() function - unauthenticated sends) = 50‍ | Web Hosting (authenticated sends) = 1440‍‍

1 message sent to 2, 42 or 99 people in CC/BCC counts as respectively 2, 42 and 99 messages.
 

Other email limits

• Limits on the number of recipients per email sent
• Email size limits

This guide allows you to quickly discover the essential functions of the writing assistant available on the Web app Mail Infomaniak (online service mail.infomaniak.com). The assistant is also available on the mobile app Mail (application for iOS/Android smartphone or tablet).

Prerequisites

• Have a paid and/or existing email address within a kSuite.
• Read and understand this other guide about the model used and the responsibilities of each party.

How to use the assistant?

The writing assistant helps you compose a text using artificial intelligence, on a topic of your choice, including if it must be based on elements present in the ongoing email conversation; use it for example to write…

• … a new message that must contain specific elements
• … a reply to a received message
• … a rephrasing of a text excerpt
• … correct grammatical syntax
• etc.

To access the writing assistant:

1. Click here to access the Web app Mail Infomaniak (online service mail.infomaniak.com).
2. Log in with your user account credentials (not your email password).
3. If necessary, reattach the email addresses to manage with Mail Infomaniak.

Starting from scratch…

You can ask the assistant to write a text based on your ideas that you will need to convey to it:

1. Click on New message at the top left of the Mail interface.
   1. Click on the magic wand icon in the editing bar to open the assistant.
   2. Choose the writing engine (IA souveraine or ChatGPT).
   3. Tell the assistant what you want to write, as if you were conversing with a human.
   4. Once the proposal is displayed by the AI, change the tone if necessary to get a more familiar response.
   5. Insert the proposal into your message or copy the text to the clipboard:
      

While reading an email...

You can launch the assistant by viewing a received message to which you wish to respond quickly:

1. Select the passage on which to base the response with your mouse.
2. Select the writing assistant from the context menu that appears:
   
3. Tell the assistant what you want to reply, as if you were conversing with a human.
4. Insert the proposal that will appear in the automatically composed reply message.
5. All you have to do is read it over and send it.

While drafting a message…

You can also use the writing assistant by selecting a passage from your text in progress, then choosing the desired option from the context menu that appears:

• Open the assistant to ask for suggestions.
• Correct the grammar.
• Rewrite the proposal to get a new one.
• Shorten the suggested text by removing certain unnecessary elements.
• Write more text, wrap the conversation.

Subject of the message

When you start writing a new message, the assistant can automatically suggest a suitable subject for your message in the Subject field:

1. Enter text.
2. Click on the magic wand icon to the right of the Subject field.
3. Insert the suggestion if it suits you:
   
   • If a subject is already entered in the field (e.g., because you inserted a new message + subject composed by the assistant and then asked the assistant for a new message), the assistant will suggest replacing it with a more appropriate subject:
     

Disable the assistant

You can adjust the elements that appear when you click on your message:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍ at the top right of the interface.
3. Click on Customization in the left sidebar.
4. Check or uncheck the actions you want to have on click: