This guide explains how to mark your chosen emails as "favorites" in the Infomaniak mail service to have a "follow" on these messages and to be able to display them separately if you wish.

Monitor one or several messages…

… from the Infomaniak Web Mail app

To add a message as a favorite:

1. Click here to access the Web Mail Infomaniak app (online service mail.infomaniak.com).
2. Click on the ☆… icon:
   • … to the left of a message in the message list
   • … at the top right of the message reading window
3. Once tracking is enabled, a dropdown menu in the top right corner allows you to display only a selection of your received messages according to several criteria: All, Read, Unread, Followed, Unfollowed.
   
   
    

… from the Infomaniak Mail mobile app (iOS / Android)

In the message list:

1. Press and hold your finger on a message.
2. Press the ☆ icon at the bottom of the screen.
3. If necessary, exit the message selection by pressing the Cancel button at the top of the screen:
   
   ‍

While reading a message:

1. Tap the ☆ icon at the top right of the message reading window:
   

It is also possible to set up a swipe gesture that would mark the swiped message as a favorite.

This guide explains how to insert rich text and images into your messages on the Web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• To set some of the settings below default for all your new messages, be aware of this other guide.
• Be aware of this other guide if you are looking for information about adding and inserting images.

Customize and format an e-mail

To change the writing style of your e-mails on Mail Infomaniak:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Write a new message and select a part of it.
3. Click on the icon A at the bottom right of the writing window to display the toolbar.
4. Shape your text with style options (italics / bold / underlined), size, font, alignment, colors, etc. or return to text Gross:
   
   
    
5. It is even possible to edit the source code (HTML) of your message:
   

This guide explains how to enable or disable the inclusion of the original message when replying to an e-mail from the Web Mail Infomaniak app (online service) mail.infomaniak.com) for web browser.

Don't quote the original message again

By default, the text of the message you are responding to will be placed below your own response text (A):

By following the guide below, nothing will be quoted from the original message and you will answer from a blank base with or without signature (B):

 

In order never again to quote the original message when replying to a correspondent:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the Settings icon‍ Top right.
3. Click Send in the left side menu.
4. Disable le toggle switch to the right of the "Include original message in response" element:
   

This guide explains how enable the Infomaniak spam filter which significantly reduces the number of unsolicited messages that can arrive on your Infomaniak email address if you communicate it to third parties. The messages you really want to see quickly will no longer be drowned among dozens of other unwanted messages, as they will be placed automatically in a specially dedicated folder for this purpose.

Preamble

• Spam is a mail Non-solicity, often of an advertising or fraudulent nature, with the aim of promoting products, services or making online scams; a persistent problem since the beginning of e-mail and which has evolved with communication technologies, prompting the setting up of strategies to combat this form of digital pollution.
• The filter is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to an offer my kSuite / my kSuite+.
• Emails placed in the spam folder (or in the spam destination folder - read below) are automatically deleted after 30 days.‍

Enable the option from the Mail Infomaniak Web app

Prerequisites

• Having permission to manage filter: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To access your Infomaniak email settings:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on ‍ Filters and rules:
   
5. Activate (or disable) the spam filter option, the effect is immediate (patient for the confirmation message on screen):
   
6. Simply reclick the toggle switch button to disable the filter; in this case all future messages will go to the inbox, including messages with a header indicating a high spam score.
    

Enable option from Mail Service

To access your Infomaniak email settings:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on Filters and rules in the left side menu.
5. Activate the spam filter option, the effect is immediate:
   
6. Simply reclick the toggle switch button to disable the filter; in this case all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/mail client if the one supports reading this type of header).

Note that you can activating it en masse on multiple addresses At the same time.

Report spam or false positive

If spam messages pass between drops or vice versa if a valid email has been classified as spam involuntarily, you can intervene in a few clicks.

Prerequisites

• Verify that the spam filter is active.
• For more safety, activate the indication of external mail.

In order to automatically move an e-mail from your inbox into the spam folder that would have escaped the spam filter:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Select the message in the inbox and click on the icon Spam from the toolbar:
   
   
    
3. You can also open it and declare it as Spam in a second stage:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

As soon as you clicked on Report as spam :

• the e-mail is moved to the folder Spam (or in the manually defined folder)
• the address of the sender is added to the list of blocked users
• the filter is refined for better support over time

Report false positive

Conversely, if you act on an e-mail falsely considered spam (false positive) by clicking on the icon "This is not spam" :

• The e-mail is moved to the inbox...
• The sender's address is added to the list of authorised users…
• This also affects the filter and its criteria.

Customize the anti-spam filter

Edit Spam Location

You can choose the default location of the folder in which the messages considered spam will automatically be placed (like the IMAP special folders).

Still under Filters and rules where you activated the spam filter:

1. Click on Edit:
   
2. Click on the folder name to select another folder (create a new folder in advance if necessary):
   
3. Click on the button Validate.

Authorize or block senders

You can specify in advance which senders will always have to go to the spam folder (or vice versa): become aware of this other guide on this subject.

This guide explains how consult the activity logs of the email addresses contained within a Mail Service Infomaniak.

Preamble

• The logs of your email addresses are available free of charge on the period of the last 20 days.
• The consultation of logs over a longer period of time is paid:
  • contact Infomaniak support.

View logs from the Mail Infomaniak Web app

Prerequisites

• Have valid access toto the Web app Mail Infomaniak (online service) mail.infomaniak.com)in which the email address is attached.
• To be Administrator or Legally responsible‍within the organisation that manages the Mail Service.
• Having permission to consult the logs: if you had been invited to Mail to manage your address, it is possible that the Mail Service Manager will have you withdrawn this right from its admin account

Then to access logs from Mail:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on General below.
5. Click on View logs:
   
6. Choose to check the logs of emails sent or received, and set the date and time.
7. Click on Search.

View logs from Service Mail

To access the Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears
   
4. Click on Logs in the left side menu.
5. From the drop-down menu, select an email address (by default, the first address of the pack is selected).
6. Choose to check the logs of emails sent or received, and set the date and time:
   
7. Click on Search.

Result of logs

The shipping and receiving e-mail logs will be presented in the form of a table.

Pass your mouse over the possible icon ⓘ of the column Status to display more information if necessary:

This guide explains how to create a model for automatic message tool in case of absence for all your email on the web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of a model of answering machine, the creator of the chosen model the text to be sent when a new sender contacts an address to which the model has been applied.
• You can also hide a template so that it is no longer used.

Create an answering model

To create a template:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Global Configuration in the left side menu.
4. Click on the tab Answerer.
5. Click on‍  Add an answering machine template:‍
   
6. Fill in the fields and press Add the answering machine template:
   
   • If option Make visible is enabled (during creation or possible choice also after), created answering machine templates will be suggested to users of email addresses.

Enable a template on an existing email address

It is necessary to have an existing template to activate it on one or more email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the boxes to select one or more e-mail addresses in the table that appears.
4. Depending on the size of the screen first click on the action menu ⋮ or directly on Apply an answering machine model.
5. Select the model of your choice.
   • Only models made visible are available during activation.
6. Click on the button Enable:
   

This guide explains how to create a template for the sorting/filtering tool (conditions allowing you to automatically sort your emails based on certain criteria) for all your mailboxes on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• A model allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail service, or even customized according to the person who will use it.
• In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be performed (e.g., moving to a specific folder) when they add a rule based on the existing template.
• For privacy reasons, it is not possible to apply sorting rules to multiple email addresses at the same time.
• You can also hide a model so that it is no longer used.

Create a sorting rule template

To create a model:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar.
4. Click on the Rules tab.
5. Click on ‍ Add a rule template:‍
   ‍
6. Name the model.
7. Define the condition under which the end user can choose the action to trigger.
   • The various conditions available for sorting filters are presented in this other guide.
8. If the Make visible option is enabled (during creation or also possible to choose afterwards), the created rule templates will be suggested to the users of the email addresses that go to their FILTERS AND RULES section.
9. Click on Add the model:
   
   • When the user of a mail address from the Mail Service on which the rule model has been defined goes to the configuration of their sorting rules, they can choose the model as a starting point, which will save them from having to redo a potentially complex configuration, and simply choose the action to perform:
     

This guide explains how to obtain and install an application on a computer from certain Infomaniak interfaces such as kSuite or those that allow you to manage your calendars/agendas or your address books.

Install a progressive web app (PWA)

A Progressive Web App (PWA) is a web-based application that offers an experience similar to that of a mobile app. PWAs are fast and offer many features available on mobile devices. For example, they can work offline and send notifications.

Download the Calendar Infomaniak app (PWA)

1. Click here to access the web app Calendar Infomaniak (online service calendar.infomaniak.com).

2. Click on the specific icon dedicated to PWAs in the browser's address bar:

On some devices, you need to select the “Add to Home Screen” option to be able to “create” the standalone application.

Uninstall the Calendar Infomaniak app

1. Open the previously created application.
2. Click on the action menu ⋮ .

3. Click on Uninstall:

This guide explains how to connect the Apple Mail desktop app to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will automatically be configured via configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional help contact the support of the software used or a Partner — discover also the role of the host.

Install a configuration profile

Prerequisites

• Create the address within my kSuite or on a Mail Service (Service Mail alone, or existing within a kSuite).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.

You can download the profile from the device or send it from another device (if you already have an email address that works correctly e.g.):

1. Click here to access the Infomaniak configuration tool (online service) https://config.infomaniak.com) — If necessary, log in to your Infomaniak account on the Organization where your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password of the email address (attached on Mail Infomaniak (Webmail)) you want to synchronize.
5. Click the blue button Check:
   
6. Download the configuration profile:
   
7. Open the System parameters The computer.
8. Click on General in the sidebar, then click on Device management (for the macOS Sequoia 15 version). If you have a lower version or don't find the profile, read the Official documentation changing the version of your system at the top of the page* if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click Continue:
    
12. Enter the password of the email address.
13. Click Install:
    
14. That's it, your email address is now set up in the Apple Mail app that you can open and control.

Delete an IMAP account

Read the chapter "Stop using an account" by changing the version of your system at the top of the page* if necessary (please note: do not delete a POP3 account without saving your messages previously).

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16:

This guide explains how to temporarily set aside an email until a specific date/time, this on the Web app Mail Infomaniak (online service mail.infomaniak.com).

Preamble

• At most 1000 conversations from the inbox only can be snoozed, this until maximum 1 year (this snooze can be stopped or temporarily modified at any time).
• During this snooze (function snooze, or remind):
  • The discussion is moved to a folderPending visible on the Mail app and on which the number of pending discussions is displayed.
  • If a new message arrives in a snoozed conversation, it will be automatically canceled and the conversation will be visible in the inbox.
• When the deadline arrives:
  • The discussion automatically returns to the inbox, at the top, with a special notification.
  • The message, until it is read, will display an indicationAwaiting since X (X being the date on which the message returned to the inbox).
• On an email client/software like Outlook in IMAP:
  • When put on hold, the discussion will remain in its original position.
  • If you manually move a message on hold, the functionality for that message will no longer be effective on the web app.
  • When the deadline arrives, the discussion will move to the top like on the web app and a standard notification of "new message" will be displayed.

Temporarily archive an email

Prerequisites

• Enable conversation mode for your email addresses in the Infomaniak Mail web app (online service mail.infomaniak.com).

Next, to temporarily hide one of your messages among all your emails, and make it reappear in your inbox at a future time that you will have scheduled:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. On the relevant message or discussion, click on the clock icon in the toolbar.
3. Choose until when the message should disappear from your inbox, from the predefined choices or by customizing the duration:
   
4. Once on hold, the message appears in a new folder dedicated to pending messages.
5. The end date/time of the hold is displayed next to each of the messages:
   

To enable access to this feature directly from the list of your messages in the inbox:

1. Click here to access the Mail Infomaniak web app (online service mail.infomaniak.com).
2. Click on the Settings icon ‍‍ in the top right corner.
3. Click on Customization in the left sidebar.
4. Enable the on hold feature in the Hover Actions section:
   
5. Go back to your inbox, you will then be able to put one of your emails on hold directly in the list: