Knowledge base

The easiest way to manage your emails, contacts & calendars is to use the web app Mail Infomaniak (online service) mail.infomaniak.com).

This interface offers many advantages:

• No software to install or configure.
• Sharing of contacts & calendars + email addresses with other users.
• Unified management of all your Infomaniak email addresses.
• Anti-spam filter and professional antivirus in and out.
• Automatically sort incoming messages (filters).
• Sending bulky attachments.
• Saved all the time.
• Synchronization of your contacts & calendars (+ tasks) between devices.
• Share kDrive.
• Secure and respect your privacy, hosted in Switzerland by a neutral and independent company.

How to start Mail Infomaniak?

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. If necessary, Attach the email addresses to be managed with Mail Infomaniak.

What do you want to do?

1. Synchronize your contacts and calendars
2. Access the app's options
3. Invite a user to create his/her Infomaniak account
4. Change the password of an email address from Mail
5. Changing a user's rights
6. Create an email address at Infomaniak
7. Restore deleted e-mails
8. Add Signature

This guide helps you identify and correct most of the email errors encountered after sending an e-mail to a recipient Be aware of this other guide if you are looking for information about errors obtained when setting up an email address in a software/mail client.

Preamble

• In general, an error message at the email level follows on from...
  • ... a poor configuration of the domain name used with your mail,
  • ... a problem at (the email provider of) your recipient.
• In any case, a delivery failure report ( Mailer Daemon or Mail Delivery Subsystem) containing the explanation is sent to the sender.

Search and identify mail error

When your message does not reach your recipient, a first failure report (Temporary Delivery Failure Report) is sent and specifies that the server will try to return your message several times.

A final non-remission report (Final Delivery Failure Report or Undeliverable Mail) sent by the correspondent's server is sent to the sender (via a pass through the Infomaniak mail server, hence the mention of Infomaniak at the beginning of most error messages that you can receive) to inform him that the email could not be delivered even after several attempts.

The notification shall contain: Always the reason for failure. Example below:

This is the mail system at host smtp-1-1234.mail.infomaniak.ch.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system anna.a@abc.xyz: host mxbw-abc-xyz.abc-ab12.abc.ch[123.456.789.00] said: 550 5.1.1
anna.a@abc.xyz recipient rejected, account administratively disabled (in reply to RCPT TO command) 

So here your correspondent's address is visibly suspended by his courier provider (account administratively disabled).

Sometimes you have to look for the reason for the error message received from its attachments (often a plain text file). Example:

Reporting-MTA: dns; mxbw.abc.ch‍ [123.456.789.00]
Received-From-MTA: dns; smtp-1-1234.mail.infomaniak.ch [12.345.678.99]
Arrival-Date: Tue, 01 Aug 2023 15:49:22 +0200
Final-recipient: rfc822; anna.a@abc.xyz
Diagnostic-Code: smtp; 552 RCPT TO:anna.a@abc.xyz‍ Mailbox disk quota exceeded
Last-attempt-Date: Tue, 01 Aug 2023 15:49:22 +0200

Here the mailbox of your external correspondent to Infomaniak seems full (Mailbox disk quota exceeded).

Most common cases

FPS Impaired

The SPF (Sender Policy Framework) record is not properly configured:

Subject: Delivery Status Notification (Failure)
From: Mail Delivery System mailer-daemon@domain.xyz
To: Anna.A anna.a@abc.xyz
This is an automatically generated Delivery Status Notification.
Delivery to the following recipient failed due to SPF failure:
anna.a@abc.xyz
Technical details of SPF failure:
The sender's domain domain.xyz does not have a valid SPF record. Please contact your email administrator to correct the SPF configuration.

Solution: check the configuration of your domain name and in particular SPF type registration if your website is hosted by Wix or another provider.

User Unknown

The e-mail address specified in the message is invalid or does not exist:

Subject: Delivery Status Notification (Failure)
From: Mail Delivery System mailer-daemon@domain.xyz
To: Anna.A anna.a@abc.xyz
This is an automatically generated Delivery Status Notification.
Delivery to the following recipient failed permanently:
anna.a@abc.xyz
Technical details of permanent failure:
The email address does not exist. Please check the recipient's email address and try again.

Solution: carefully check the recipient's e-mail address and correct it if necessary; make sure you use a valid e-mail address for the recipient.

Temporary Failure

Le serveur de messagerie du destinataire rencontre des problèmes temporaires ou est indisponible.

Solution: wait a while, then try again to send the message later. If the problem persists, contact the recipient's technical support for assistance.

Blocked by SPAM Filter (or Content Rejected)

The recipient's email server blocked the message due to anti-spam filtering rules:

Subject: Delivery Status Notification (Failure)
From: Mail Delivery System mailer-daemon@domain.xyz
To: Anna.A anna.a@domain.xyz
This is an automatically generated Delivery Status Notification.
Delivery to the following recipient failed due to the message being rejected as spam:
anna.a@domain.xyz
Technical details of delivery failure:
The content of the message triggered the spam filters of the recipient's email server. Please review the message content and try again.

Solution: check if your message contains elements that may be considered spam (keywords, suspicious links, etc.). Contact the recipient to see if the message has been filtered into the unwanted mail folder.

Be aware of this other guide on spam Out and this other guide on spam Incoming.

Bad Reputation

The recipient's email server blocked the message due to anti-spam filtering rules:

gmail-smtp-in.l.google.com said: 550-5.7.1
Our system has detected that this message is likely suspicious due to the very low reputation of the sending domain.
To best protect our users from spam, the message has been blocked.
Please visit https://support.google.com/mail/answer/188131 for more information.

Solution: check the reputation determine if there has not recently been an involuntary exploitation of one of your email addresses for malicious purposes, e.g.

Domain Not Found (or DNS Error)

Le nom de domaine du destinataire n'a pas pu être résolu ou n'existe pas.

Solution: Check the spelling of the recipient's domain and correct it if necessary; make sure that the domain name and DNS are valid and active.

Mailbox Full

La boîte de réception du destinataire est pleine, empêchant la réception de nouveaux messages.

Solution: inform the recipient of the situation and ask them to free up space by deleting e-mails or archiving items.

This cannot happen with e-mail addresses managed by Infomaniak since they do not have no storage size limit.

Part of their network is on our block list

If the error message (obtained in principle as a result of sending from an online tool, placed on the server where your website is located, e.g. an order confirmation from the Prestashop or other online store you manage) contains the following:

host hotmail-com.olc.protection.outlook.com[104.47.30.97] said: 550 5.7.1
Unfortunately, messages from [89.123.456.789] weren't sent. Please contact your Internet service provider since part of their network is on our block list.

Solution: Change the method of sending emails. The shipment is Unauthenticated and leaves from the server with a specific IP address that is apparently blocked by the recipient for any reason (Infomaniak does not intervene to request a release). It is therefore necessary to configure the online tool to perform authenticated consignments.

Less frequent errors

Deferred - Delayed

Error message Deferred - Delayed - Warning: message still undelivered after 4 hours, Will keep trying until message is 3 days old means that the Infomaniak email server has tried to connect to your correspondent's email server to send the message but for some reason has not been able to do so. This error message specifies that the Infomaniak server will continue to try to send your message during the period specified in the error message. If, after this delay the message has still not been distributed, you will receive a final error message stating that your message could not finally be distributed and therefore your correspondent did not receive it.

Greylisting Delay

This error Greylisting Delay happens when your recipient's mail server uses, like Infomaniak, a technique called "greylisting"which imposes a temporary time limit on the first attempt to deliver a message from an unknown sender. The Daemon Mailer may eventually send an error report indicating that delivery has been delayed due to the greylisting. Error may also mention banned sender You must return your shipment a few minutes/hours later.

Message Size Exceeded / File Too Large

These errors Message Size Exceeded / File Too Largeoccur when the size of the message (or attachments) exceeds the limit allowed by the recipient's mail server. The Daemon Mailer will return an error report indicating that the delivery failed due to the exceedance of the message size.

Rate Limit Exceeded

This error Rate Limit Exceeded occurs when the sender has exceeded the frequency or volume limit allowed by the recipient's mail server. Mail servers can impose limits to prevent spam or system overload.

Malware message rejected

This error Malware message rejectedoccurs when the message contains an attachment, a link to a Dropbox-type storage site or dynamic content including in the "transmitted" part of the message (in the case of a "forward" message, e.g.). Try to return the message from the web app Mail Infomaniak (online service) mail.infomaniak.com) instead of an email application, and eliminate any content that could cause this error.

The message contains a unicode character in a disabled header

This error The message contains a unicode character in a disallowed header may appear if you have inserted a special character like a heartr♥e.g. in the body of the mail, the subject or especially in the full name The risk of being refused by suppliers is very high: it is necessary to remain as simple as possible in the use of signs, characters and fonts.

This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your products online and in particular their content.

Preamble

• Only Infomaniak employees who will process your support request will be able to access it.
• You can revoke this access at any time or wait 7 days for access to close automatically.
• Different content can be accessed (read below): allow access to one does not allow access to the other - these are specific authorizations.
• It is also possible for you to share a single specific e-mail Very easily.

Allow Support to access your content

To this end:

1. Click here in order to access the management of accesses by Support to your products on the Manager Infomaniak (Need help?).
2. Click on the toggle switch to allow access to the contents of the...
   1. ... email addresses attached to the Mail Infomaniak interface
   2. ... folders among the existing kDrive(s) in organizations of which this user is a member
   3. ... discussions among the existing kChat product(s) in the organisations of which this user is a member
      

Make screenshots...

... on Windows

Microsoft proposes a softwarepre-installed dedicated to screenshots. But to achieve them manually:

1. Display what you want/have to pass on to the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), do "Edit" -> "Coller" to place your image on the page.
4. "Save" your file.
5. Repeat the operation from point 1 to point 5 as many times as the number of catches desired.

... on macOS

1. Simultaneously press the keys "CMD" + "majuscule/shift" (the sharp arrow upwards) + the key "3".
2. Every time you press these keys, an image file is created on your computer's desktop.

... on iOS (iPhone, iPad...)

1. Simultaneously press the buttons "Power" + "Home( The only two physical buttons.)
2. Then get the screenshots in the "Photos" app of your device.

... on Android (e.g. Samsung, LG or Huawei)

1. Simultaneously press the key Volume Bas (on the slice) and the locking key.
2. The captured image is saved automatically in a screenshots folder of the gallery.

Windows Popup

To copy and paste as text an error message present in Windows popup, just press the key CTRL + C on your keyboard just copy the message to the clipboard. You can then paste it (CTRL + V) in the body of the message you send us.

Browser Javascript Console...

... on Windows

Chrome, Firefox and Safari: Enter the combination of keys CTRL + MAJ + i
Internet Explorer and Edge: type the key F12

... on macOS

Chrome: Enter the combination of keys ⌘ + ⌥ + J
Safari: Enter the combination of keys ⌘ + ⌥ + C

1. Then click on the barred or similar round icon to reset the log to zero.
2. Display the page of your site concerned by the concern.
3. The tab console displays the JavaScript Errors and online resources not found.

This guide details how to retrieve missing e-mails recently (mistaked by the user, e.g.).

Preamble

• Infomaniak saves the content of each email address once a day (early morning in principle).
• It is therefore possible to return the mailbox as it was by returning to the day of backup.
• ELEMENTS RECOVERED:‍
  • E-mails no longer existing when you request restoration will be handed over to their original location.
  • Some parameters linked to your e-mail address (part "answering machine" and part "redirection" in particular) will also be restored if they have changed in the meantime.
• ELEMENTS NOT RECOVERED:‍
  • E-mails Displaced and not deleted will not necessarily reappear at the expected place since they still exist somewhere in the tree of the mail account - it is necessary to search.
  • Backup restoration does not includecalendarand/orAddress book.
  • E-mails not yet present or more existing at the time of execution of the daily backup (also read the POP3 chapter below); example: an e-mail arrived at 8am, deleted at 9am while the backup took place at 5am.
• ELEMENTS NOT MODIFIED:‍
  • The e-mails arrived, received, created and stored in the different folders (messages sent e.g.) in the interval (between the date you want to return and the date you perform the restoration) are not affected, they remain present.

Shelf life of backups

Once a backup of the full status of your box has been completed, Infomaniak makes it available to you during a number of days according to your offer:

• my kSuite = 7‍ | my kSuite+ = 30‍
• kStandard Suite 1 user max. 30‍ | kStandard Suite 2 users min. 30‍ | kSuite Pro = 30‍ | kContinued enterprise = 30‍
• Mail Starter Service = 7‍ | Mail Service 5 addresses min. = 7‍

By upgrading a my kSuite offer, it is possible to recover a backup up to 30 days even if the 7 days are exceeded when changing offer.

Also take note of this other guide about the limits to keeping your messages.

Restore from the Mail Infomaniak Web app

Prerequisites

• Ensure that deletion has taken place less than 7 days ago (or within the time limit included with your offer - read above).
• Having permission to manage backups: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To restore emails:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Check or select the relevant email address from the drop-down menu in the left side menu.
3. Click on Advanced actions.
4. Click on Restore:
5. Choose a date of Restoration.
6. Click on Restore e-mails.
7. Once the restoration is complete, an e-mail of information is sent.

Restore from Service Mail

Prerequisites

• To be Administrator or Legally responsible‍within the organisation that manages the Mail Service.
• Ensure that deletion has taken place less than 7 days ago (or within the time limit included with your offer - read above).

To restore emails from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the button Address actions All the way up to the right.
5. Click on Restore e-mails:
   
6. Choose a date of Restoration.
7. Click on Restore e-mails.
8. Once the restoration is complete, an e-mail of information is sent to you.

E-mails stored in unconventional folders

If you store your messages in folders with unusual names (e.g. named folders) Recycle Bin or Spam) take note of the important information this other guide on this subject.

Software users/mail client configured in POP3

If you are used to raising your mailbox with an email software/client like Outlook and the latter is configured with the POP/ POP3 protocol, you will not be able to restore everything since the backup is done once a day, it only keeps the messages that were found at the time of backup in the Infomaniak inbox; idem for your other folders (Messages sent (e.g.) present in the POP3 application: these are not synchronized with Infomaniak and therefore are not saved; it is therefore necessary in the future prefer IMAP protocol in your mail client/software.

This guide allows you to find solutions if you send an e-mail from an e-mail address hosted by Infomaniak and the message unwittingly arrives in the Spam folder (unwanted mail) from your recipient.

Use the mail wisely

When the basic rules are met, there is little risk that the message will land in the recipient's unwanted mail. To this end:

1. Use a valid email address

Ensure that your email address and domain are correct and valid; check the security settings of your domain name If you correct a parameter, wait 24 hours before you try again.

2. Avoid suspicious content

Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, too complicated layouts and unreliable or poorly formatted Internet links. Customizing an e-mail using the recipient's name strengthens the legitimacy of your messages.

Sending suspicious attached files or voluminous attachments can lead to spam folder; use SwissTransfer e.g.

3. Test sending from the Mail Infomaniak Web app

If you send your messages from a software/mail client, try from the Web app Mail Infomaniak (online service) mail.infomaniak.com) to identify more precisely the origin of the problem leading to spam.

4. Reputation of the custom domain

If you send emails from an address @domain.xyz and that this field has for one reason or another recently obtained a " bad reputationYour courier will be impacted and can be considered spam from different suppliers. You have to solve the reasons that led to the depreciation of your domain name.

5. Obtaining consent

Make sure to know the person to whom you write or at least write to a user likely to wait for your message so that he does not declare it as spam. For bundled and/or regular consignments, Voluntary subscriptions reduce the risk of spam classification; consider also the solution of Newsletter Infomaniak.

6. Optimize sending frequency

An excessive volume of shipment to several recipients of the same supplier may be considered spam. Respect a reasonable frequency when sending.

7. To be added as a white list Infomaniak

If you send regular e-mails to a recipient also hosted by Infomaniak, and that your messages are suddenly considered spam, your correspondent can add your email address on white list (whitelist) to allow your mail to reach its normal inbox. But it is important to pay attention to the reason that led your messages into spam because not everyone will be able to list your address white.

This guide explains how...

• ... enable inbound mail filtering
• ... automatically classify advertising messages
• ... report certain fraudulent messages

... to reduce unwanted or too many messages on an email address managed by Infomaniak.

Solutions to exclude, sort, filter incoming emails

Automatic filtering methods

• Be aware of this guide in order to use the folder Spam by activating the spam filter.
• Be aware of this other guide in order to use the folders Promotions and Social networks by activating the filter advertising & social networks.

Manual methods

• Be aware of this guide in order to report an incoming message not detected as being of spam (advertising / unsolicited contact).
• Be aware of this guide in order to report an incoming message not detected as being of phishing (scams/false misleading mail).
• Be aware of this guide in order to block or authorize specific e-mail addresses or even entire domains.
• Be aware of this guide to define your own sorting and classification filters (Sieve) of incoming mail
  • which will allow you to filter messages sent to a temporary aliases that you can create to protect you during new Internet registrations e.g.

If you face a wave of spam or unusual messages, be aware of this other guide in order to carry out some checks.

If your own shipments are often misclassified as spam, be aware of this other guide in order to carry out some checks.

This guide details the different identifiers that you will have to use with Infomaniak, and what happens if one of the passwords is changed.

Preamble

1. As with many other online services, you identified yourself with Infomaniak when registering with a personal email address.
2. This personal email address serves you as login ID when you want to connect to Infomaniak services.
3. This login ID has its own password (which you chose when creating your Infomaniak user account - your personal email address, read above).

There's no connection between...

• ...that couple Identifier / password described in points 1/2/3 above...
• ... and the email addresses you created or subsequently obtained from Infomaniak.

Only one report could exist if the spelling is the same (e.g. you signed up with the email address toto@abc.xyz and you also manage the email address toto@abc.xyz to Infomaniak) but even in this case, the password will most likely be different, once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

When should we specify...

...the connection identifier?

• Let it be for sure. mail.infomaniak.com or app Infomaniak Mail, it is essential to connect with...
  • ... the identifier of your Infomaniak user account...
  • ... and sound password.
• ⚠This will NOT work by directly indicating an email address and its password (if no user account exists with the same spelling and password).

...the e-mail address?

• In an email software/client (such as Microsoft Outlook, Apple Mail, etc.) you need to enter...
  • ...the email address you would like to consult...
  • ...and its password.
• ⚠This will NOT work by indicating the password you use to log in to the Infomaniak interface because this password is very likely different!

Solve a connection problem

It is not necessary to contact Infomaniak Support (which does not have any of your passwords) if...

1. ... you do not manage to connect to interfaces such as mail.infomaniak.com or manager.infomaniak.com for a wrong password question...
   1. The only solution is reset the login password.
2. ... you can't connect your email address to your email software/client (such as Microsoft Outlook, Apple Mail, etc.) for an incorrect password question:
   1. Test the couple's email address / password to check if an error is mentioned.
   2. Reset the password of the email address where applicable.

To be retained

In summary, you have:

• 1 login (in the form of an email address) and 1 password to access...
  • ... in the Mail https://mail.infomaniak.com/
  • ...to the Manager https://manager.infomaniak.com/
• 1 password for each email address hosted by Infomaniak

These two informations may or may not be the same depending on your choice. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you - read below).

In which case are passwords unified?

Suppose that within the Mail Service you own in your Infomaniak account, you create an email address named julie@entreprise-familiale.xyz (password 123-Abc).

If then a Infomaniak account...

• ... is created with the same title (julie@entreprise-familiale.xyz - password whatever)...
• ... is the only account to consult the email address julie@entreprise-familiale.xyz via mail.infomaniak.com
• ... has sufficient permissions to change the password of the email address...

... then the unification of the password will be proposed when you will proceed to change the password of the email address from the Infomaniak account in question.

What about the other IDs?

Acquiring other Infomaniak products involves obtaining other identifiers such as those for connections FTP, MySQL, SSH, WebDAV, etc. but they are Fully independent of the two types of identifiers described above.

This guide explains how to access your devices Address books Infomaniak and calendars / calendars Infomaniak.

Be aware of this other guide if you are looking for information on the synchronization of your e-mails.

Preamble

• The Web app Contacts (management of your Address books Infomaniak for all your professional and personal contacts) and the web app Calendar (management of your calendars / calendars Infomaniak for all your events and appointments) can be synchronized so that their content (hosted on Infomaniak servers) appears on your personal devices.
• If your current contacts & calendars are not yet managed within these Infomaniak applications, it will first be necessary to import your data for synchronization to work later.
• The suggested timetables can also be synchronized with your mobile and desktop devices.
• The calendar of anniversaries (calendar that displays the anniversary dates of your contacts when the date is indicated on their address book card) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.

Synchronize contacts & calendars (CardDAV/CalDAV)

Click here to open the Infomaniak wizard to configure the synchronization of your Apparatus (macOS, Windows, Linux, Android, iOS) and Common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

OS	Application to be synchronized
	Outlook via CalDav Synchronizer or EVO Collaborator ( Windows)
	Contacts & Calendars ( macOS)
	Contacts & Calendars ( iOS: iPhone, iPad, etc.)
	Contacts & Calendars via kSync ( Android: Huawei, Samsung, Sony, etc.)
++	Mozilla Thunderbird

You can also turning the Calendar or Infomaniak Contacts Web app into a real app to be used on your device.

This guide explains what are the protocols and ports that can be used with e-mail services Infomaniak (Mail Service In particular).

Mandatory Ports and Parameters

When you are asked to do so during a Software configuration or mail application, only use these parameters:

In case you specify other indications,mail errors may occur.

Other supported but not recommended protocols

• port 143 (standard port for Receipt Messages via IMAP)
• port 110 (standard port for Receipt Messages via POP3)‍
• port 995 (secure port for Receipt Messages via POP3s)
• port 587 (alternative port not recommended for consignment Messages via SMTP)
• TLS authentication on SMTP 587 and 25 ports
• STARTTLS authentication for IMAP, POP3 and SMTP
• SMTP authentication (either LOGIN or PLAIN)

TheInfomaniak API does not offer any connection to the mail because IMAP and SMTP are the "API"; for this purpose use a python library as https://docs.python.org/3/library/email.examples.html and https://docs.python.org/3/library/imaplib.html or any library using IMAP and SMTP.

To display emails from php:
imap_open("{mail.infomaniak.com:993/imap/ssl}", $email, $password);

The mechanism MTA-STS is not set up or verified, Infomaniak using instead DANE which guarantees a encrypted connection under these conditions:

• The customer sends an e-mail to a domain that has DANE.
• The client receives an e-mail from a SMTP server that DANE.
• In all other cases, it will be a random connection that does not guarantee 100% that the connection will be encrypted.

This guide explains how to access your devices e-mails hosted by Infomaniak.

Be aware of this other guide if you are looking for information on the synchronization of your contacts & calendars.

View your email directly

• Use directly messaging in a web browser through the web app Mail Infomaniak (online service) mail.infomaniak.com).
• Download the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

Sync e-mails on all your devices

• Click here to open the Infomaniak wizard to configure the synchronization of your Apparatus (macOS, Windows, Linux, Android, iOS) and Common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

OS	Application to be synchronized
	Outlook New / Microsoft 365 MSO / 2019 ( Windows)
	Outlook Microsoft 365 MSO ( macOS)
	Apple Mail (configuration profile macOS)
	Apple Mail (configuration profile iOS: iPhone, iPad, etc.)
	Mail ( Android: Huawei, Samsung, Sony, etc.)
+	Outlook ( iOS + Android)
++	Gmail ( iOS + Android + Web browser)
++	Mozilla Thunderbird

Recommended parameters

• Incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• Outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• Username/username adresse mail complète & entière ( ? )
• Password celui attribué à l'adresse mail en question ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

• POP3 Protocol not recommended‍ (POP server = mail.infomaniak.com and POP port = 995 with SSL).
• Be aware of this other guide if you encounter errors, in order to check the essential points!

Edit Email Password

You can change a password from an email address:

• from the Manager under Mail Service
• from the Web Mail Infomaniak app (online service) mail.infomaniak.com) directly

Apply the new email password

You will then need to update your apps & devices on which the email address (the password of which has been changed) was installed and connected. Take note of these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (different versions)
• Microsoft Outlook (different versions)
• Windows Mail / Mail
• Mozilla Thunderbird

Don't you manage your e-mails at Infomaniak yet?