This guide explains how to access your emails hosted by Infomaniak from your devices. Please refer to this other guide if you are looking for information on synchronizing your contacts & calendars.

Directly access your mailbox

Use the webmail directly in a web browser with the Web app Infomaniak Mail (online service mail.infomaniak.com).

Download the mobile app Infomaniak Mail (iOS / Android smartphone or tablet app).

Synchronize emails across all your devices

Click here to open the Infomaniak assistant to configure synchronization for your devices (macOS, Windows, Linux, Android, iOS) and email clients/software (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

System / OS	Application to synchronize
	Outlook New / Microsoft 365 MSO / 2019 (Windows)
	Outlook Microsoft 365 MSO (macOS)
	Apple Mail (configuration profile macOS)
	Apple Mail (configuration profile iOS: iPhone, iPad, etc.)
	Mail (Android: Huawei, Samsung, Sony, etc.)
+	Outlook (iOS + Android)
++	Gmail (iOS + Android + web browser)
++	Mozilla Thunderbird

Generic settings to fill in

• incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• username full & complete email address
• password the one assigned to the email address in question
• mandatory authentication for sending emails; activate in your application's SMTP settings: check "use the same settings as the incoming server" or depending on the email clients/software, re-enter a username (= full & complete email address) and its password

POP3 protocol not recommended (POP server = mail.infomaniak.com and port = 995 with SSL)

If you encounter issues

• The various points to check absolutely.

Change an email password

You can change an email password:

• from the Manager under Mail Service
• directly from the Infomaniak Web Mail app (online service mail.infomaniak.com)

Apply the new email password

You must then update your applications & devices on which the email address (whose password has been changed) was installed and connected. Read the guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (different versions)
• Microsoft Outlook (different versions)
• Windows Mail / Courrier
• Mozilla Thunderbird

Not managing your emails with Infomaniak yet?

kSync is a free application offered by Infomaniak for smartphones with the Android operating system (Samsung, Huawei, Google Pixel, etc.). It allows you to easily synchronize contacts, calendars/agendas, and tasks between your mobile devices and the tools offered within Infomaniak Mail:

• calendar.infomaniak.com for managing calendars/agendas
• contacts.infomaniak.com for managing contacts/address books

Why Install kSync?

Firstly, configuring synchronization at the email level does not mean that contacts & calendars will also be synchronized. Email syncs via the IMAP protocol, while your contacts & calendars can be synchronized using the cardDAV and calDAV protocols. To facilitate this synchronization on Android, it is recommended to install kSync. On iOS (iPhone, iPad, etc.), it is recommended to use an Apple profile, which can be downloaded from our configuration assistant.

Prerequisites

• Have an Infomaniak Mail account
  
• Download and install kSync on an Android device

What would you like to do?

• Configure kSync
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force synchronization with kSync
• Generate a specific password in case of two-factor authentication

Thank you for choosing Infomaniak for sending and receiving your emails, as well as for backing up and sharing your data!

These guides will help you use Infomaniak Mail, set up an address on a phone or computer, use kDrive, or switch to a different plan, and much more!

Free Email @ik.me (+ etik.com, etc.)

• Main features
• Accessible tools

What would you like to do?

• Discover your Infomaniak Mailbox (send/receive, compose an email, etc.)
• Import folders/emails from another address
• Redirect your emails from Gmail, Outlook, Yahoo to Infomaniak
• Set up your email address on your phone and computer
• Access the settings of your email address
• Change the password of your email address
• Add a signature to your emails
• Activate an automatic responder
• Import your calendars
• Import your contacts

To go further:

• Unlock the limits of free email
  
• Migrate your emails to another Infomaniak email address
• Customize your Infomaniak Mailbox
• Use keyboard shortcuts
• Daily email sending limit
• Check email storage volume and free up space
• Create an email address with a custom domain name

Free kDrive

What would you like to do?

• Add or import files/folders to a Drive
• Sync your files with your devices
• Share files with contacts
• Check and free up storage on kDrive
• Connect via WebDav from kDrive (paid offer)

To go further:

• Unlock the limits of free kDrive
• Import a Dropbox, OneDrive, or Google Drive account into kDrive (Solo, Team, or Pro offer recommended)

Learn More

• What happens when the account is deleted?
• Create a video conference with kMeet
• Share sensitive information with kPaste
• Transfer large files with SwissTransfer

Having a problem?

This guide explains how to deduplicate contacts in an Infomaniak address book.

Remove Duplicates in Contacts

To view existing duplicates in your Infomaniak address books and merge (or hide) them:

1. Log in to Contacts (contacts.infomaniak.com), the address book section of Mail Infomaniak, from a web browser like Brave or Firefox.
2. Expand the list of address books if necessary.
3. Click on the action menu icon ⋮ to the right of the relevant address book.
4. Click on Manage Duplicates
   
5. If necessary, select the address book in which to search for duplicates.
6. Click on the record that should be the reference to keep; identical information is highlighted in blue.
7. Review and control the information from the duplicate records that will be added to the reference record (point 6 above).
8. Click the blue Merge button
   

This guide explains why you may receive an automatic security email regarding your Infomaniak user account.

Automatic Prevention Messages

An automatic security email is sent when a new login to your account occurs from a new location.

This can happen if you use your browser's private browsing mode or access your account from a new computer, for example.

An automatic security email is sent when someone enters the wrong password after entering the login email address for the Manager:

 

Recent Activities on Your Manager

You can find and configure recent activities on the platform in the user account settings.

 

If you notice actions on your Infomaniak account that you don't believe you've done, and/or if there is a suspicion of intrusion:
 

• Read this guide (click here)
   
• Enable two-factor authentication on your account to enhance its security and ensure that only you receive the unique code for login.
• Change the Manager password.
• Change the passwords of email addresses linked to Mail Infomaniak.

This guide explains how to modify the mobile phone number used in case of forgetting the access password to your Manager.

Change the Mobile Phone Number

To change the phone number associated with your user account:

1. Log in to Infomaniak Manager (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox.
2. Click on the circle with your initials or your avatar at the top right.
3. Click on Manage my profile
   
   
   
   
4. Click on Manage security in the Security and Recovery Settings section.
   
5. Click Edit in the Recovery Phone section.
   
6. Enter the new mobile phone number, your Manager login password if required, and then click Save.

This guide details the different ways to address an email to multiple recipients, including how to hide the email addresses of other participants.

Preface

• When sending emails, it is sometimes necessary to include multiple recipients using the fields:
  • To
  • CC:
    • English: Carbon Copy
  • BCC:
    • English: Blind Carbon Copy
• Do not overload the To and CC fields with recipients who are not directly concerned by the email
• Use the BCC field to protect the email addresses of recipients when there are multiple people in the list
• for multiple, recurring and/or large mailings, beyond the limits imposed, it is recommended to use appropriate tools instead:
  • Infomaniak Guest Manager
  • Infomaniak Newsletter 

Understanding and Using These 3 Fields

The To Field

This field is used to indicate the main recipient(s) of the email, those who receive the email in direct copy.

• Use this field for main recipients who are directly concerned by the content of the email
• Examples: work meeting, project report, direct communication with a client

The CC Field

Used to send a copy of the email to other people in addition to the main recipients. All recipients can see who received a copy of the email.

• Use this field to include secondary recipients who need to be informed but are not the main actors in the discussion
• Example: inform a supervisor of a conversation, include colleagues interested in the topic without needing to intervene

The BCC Field

Used to send a copy of the email to people without the other recipients knowing that they also received the email.

• Use this field to include recipients who need to receive the email without other recipients knowing
• Example: sending an email to a group with a supervisor in BCC for follow-up, avoiding the disclosure of email addresses to all recipients (often used in mass emails)

Using the Fields Available in Infomaniak Mail

To access the appropriate fields in your Infomaniak mail:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on New message
3. Click on CC & BCC to display the fields that will allow you to insert your recipients' email addresses

Usage Examples

Each of these fields has a specific function and can be used strategically depending on the context of your communication. Be transparent and ethical in using the BCC field to avoid misunderstandings or conflicts:

• Team Communication
  • To: main project members
  • CC: Project Manager, other relevant departments
  • BCC: Director for information without direct intervention
• Email Marketing
  • To: do not use (or simply indicate the sender's email address)
  • CC: do not use
  • BCC: list of subscribers to protect individual email addresses
• Important Announcement
  • To: main recipients (e.g. directors)
  • CC: board members, key collaborators
  • BCC: other stakeholders for confidential information
• Meeting Announcement
  • To: John Doe, Jane Smith
  • CC: project.manager@company.com
  • BCC: director@company.com
• Event Invitation
  • To: main invitees
  • CC: coordination@event.com
  • BCC: list of secondary invitees (to protect email addresses)

This guide explains how to create an email address from the Infomaniak Mail Service, the efficient and secure solution for hosting your email addresses.

Preliminary Information

• To create multiple email addresses in bulk, refer to this guide.
• To create "virtual" addresses used for forwarding, refer to this guide.
• Refer to this guide if you need more information about invitations to use a new address (point b below) or an existing address.

Create an Email Address

Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have available address quotas or order if necessary:
  1. Click here to access the management of your product on the Infomaniak Manager (need help?).
  2. Click directly on the name assigned to the relevant product.
  3. Click on the cart icon at the top:
     

To add the email address of your choice:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the blue Create an email address button at the top right:
   
4. Enter the desired email address (only what comes before the at sign, e.g., your first name — the domain name is already specified, and any aliases are visible by hovering over the info icon ⓘ).
5. Click the Continue button.

Then…

… depending on the intended use, select the relevant user for the address creation...

a. ... yourself (simple and quick)

In this case, the assistant will prompt you to choose a secure password.

Then the email address is:

1. created,
2. automatically added to Mail Infomaniak (accessible via the ‍ icon at the top right of the interface) for the currently logged-in user,
3. and immediately available to function in any email client/app.

Note that any subsequent password change will disconnect the address everywhere (+ prompt to enter the new password) except on the original Mail Infomaniak, i.e., the account used to create the address on the Mail Service (point 2 above).

b. ... one or more other users

In this case, click on the displayed text field and… 

• … select one or more existing users within the same Organization, including yourself if desired:
  
  • If necessary, specify user permissions (automatically retrieved from the global settings), including the ability to change the password later:
    
  • You can modify user permissions at any time from your Mail Service.
  • You'll need to select a signature template and click Continue.
  • Done, a randomly generated password will appear on your screen.

• … or select the email address you are creating (but later, it must be checked somehow to access the invitation)
• … or enter the email address the user already has (e.g., personal use):
  
  • In these two cases, choose, under Advanced Options, how the user will connect to their new user account:
    • either with a username exactly matching the created email address
    • or with a username of their choice (e.g., a personal email address)
  • If necessary, specify user permissions (automatically retrieved from the global settings), including the ability to change the password later:
    
  • You can modify user permissions at any time from your Mail Service.
  • You'll need to select a signature template and click Continue.
  • Done, a randomly generated password will appear on your screen, unless you invited a user at their personal address, requiring them to log in with the created address.

c. … “I DON'T KNOW”

The steps will be exactly the same as point a. above except for point 2 (no automatic addition to Mail Infomaniak).

Additional Actions (button ‍)

Click on the chevron ‍ to the right of the Create an email address button to access additional actions:

 

1. Create a generic email address of type:
   1. no-reply (for sending automated notifications)
   2. postmaster (for receiving errors, administrative notices, etc.)
   3. admin (generic administrative address)
   4. support
   5. webmaster
2. Create an alias (forwarding) for the address, useful for example for aliases of users, group emails, etc.
3. Import email addresses in bulk (CSV).
4. Delete an email address.

This guide explains how to enable two-factor authentication (2FA), also called two-step verification, to secure your connection to the Infomaniak Manager.

Prelude

• this two-step verification protects your account and personal data with a password of your choice and a second method of identity verification, such as a code obtained on your mobile device.
• if a malicious person manages to decipher or steal your password, they would still need a validation code that only the legitimate user can obtain on their mobile device.

Enable Two-Step Verification

To increase the security level of your Infomaniak account:

1. log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the dot with your initials or avatar at the top right
3. select Manage my profile

4. click on Two-Step Verification in the Security and Recovery Settings box

   

5. display and choose the authentication method from the following options:
   1. the kAuth app for iOS / Android to simply tap on a push notification YES / NO to allow or deny the connection
   2. any OTP app to get a unique login code at a specific moment
   3. YubiKey (from Yubico)
   4. SMS reception (only for countries CH / FR / BE / DE) to receive a unique login code at a specific moment

Follow the instructions displayed on the screen to complete the procedure. Carefully note the backup codes.

Attention to Existing Synchronizations

Once strong authentication is activated, it is necessary to create application passwords to access certain tools (like synchronization).

No need to call Infomaniak, which does not have any of your codes & passwords in its possession. For any assistance regarding 2FA, read this guide.

Authenticate at Each Browser Launch

Request not to keep cookies when closing browser windows.

Chrome

You can do this for a single site, like the Infomaniak Manager, specifying here:

This guide explores the concepts of email address spoofing, spoofing, and spam that appears to originate from your own email address.

Has my account sent spam?
 

You may receive spam that seems to come from your own email address. Rest assured that this spam is intended only for you, and it will not be sent to your contacts from your email address. Your email account remains secure, and its integrity is not compromised in any way.

To reduce the presence of these messages in your inbox, check if your own email address is listed in the whitelist of your spam filter. If so, it is necessary to remove it from this list.

I'm receiving bulk sending errors
 

Spammers use various tactics to conceal the true source of their messages. They often modify the sender's address, either by creating it or by randomly selecting from existing address lists, making it difficult to trace the real origin of the message. Imagine anyone being able to impersonate you by sending a postal letter and indicating your address on the back of the envelope. Similarly, spammers can impersonate you by using your email address as the sender, aiming to bypass anti-spam filters and reach their target audience.

When you frequently receive error messages indicating the failure of the delivery of alleged spams, these messages may not have actually been sent from your account but have simply pretended to come from your email address.

These messages can be sent in two ways: either from inadequately secured mail servers exploited by spammers until the vulnerability is detected and fixed, or by Trojan horses infecting hundreds of thousands of computers worldwide. These computers, often referred to as "zombies," send messages almost automatically, unbeknownst to their owners, at the simple request of a spammer, following the principle of botnets.

Have I been hacked?

This does not mean that your account has been hacked, your email address has been stolen, or your identity has been impersonated. Instead, it is an attempt to bypass anti-spam security measures, called "mail forging" or email falsification. Unfortunately, Infomaniak and other hosting providers cannot do anything about this issue.

The only solution would be for all mail servers worldwide to be secure and require authentication for sending emails, which the ethical servers of Infomaniak do.

However, as long as all servers on the planet are not secure, "mail forging" will continue to be a persistent challenge.

Additional precautions
 

Ensure that no catchall-type address on your Mail Service is redirected to the overloaded email address, which could be the reason for an increase in undelivered email views.

The implementation of DMARC can help you analyze the usage of your email.