This guide explains how to access your devices e-mails hosted by Infomaniak.

Be aware of this other guide if you are looking for information on the synchronization of your contacts & calendars.

View your email directly

• Use directly messaging in a web browser through the web app Mail Infomaniak (online service) mail.infomaniak.com).
• Download the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

Sync e-mails on all your devices

• Click here to open the Infomaniak wizard to configure the synchronization of your Apparatus (macOS, Windows, Linux, Android, iOS) and Common mail software/clients (Outlook, Microsoft 365, Thunderbird, Apple Mail, eM Client, etc.).

Specific guides

OS	Application to be synchronized
	Outlook New / Microsoft 365 MSO / 2019 ( Windows)
	Outlook Microsoft 365 MSO ( macOS)
	Apple Mail (configuration profile macOS)
	Apple Mail (configuration profile iOS: iPhone, iPad, etc.)
	Mail ( Android: Huawei, Samsung, Sony, etc.)
+	Outlook ( iOS + Android)
++	Gmail ( iOS + Android + Web browser)
++	Mozilla Thunderbird

Recommended parameters

• Incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• Outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• Username/username adresse mail complète & entière ( ? )
• Password celui attribué à l'adresse mail en question ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

• POP3 Protocol not recommended‍ (POP server = mail.infomaniak.com and POP port = 995 with SSL).
• Be aware of this other guide if you encounter errors, in order to check the essential points!

Edit Email Password

You can change a password from an email address:

• from the Manager under Mail Service
• from the Web Mail Infomaniak app (online service) mail.infomaniak.com) directly

Apply the new email password

You will then need to update your apps & devices on which the email address (the password of which has been changed) was installed and connected. Take note of these specific guides:

• Apple Mail (macOS / iOS)
• Android Mail / Gmail (different versions)
• Microsoft Outlook (different versions)
• Windows Mail / Mail
• Mozilla Thunderbird

Don't you manage your e-mails at Infomaniak yet?

kSync is a free application offered by Infomaniak for smartphones with the Android operating system (Samsung, Huawei, Google Pixel, etc.). It allows you to easily synchronize contacts, calendars/agendas, and tasks between your mobile devices and the tools offered within Infomaniak Mail:

• calendar.infomaniak.com for managing calendars/agendas
• contacts.infomaniak.com for managing contacts/address books

Why Install kSync?

Firstly, configuring synchronization at the email level does not mean that contacts & calendars will also be synchronized. Email syncs via the IMAP protocol, while your contacts & calendars can be synchronized using the cardDAV and calDAV protocols. To facilitate this synchronization on Android, it is recommended to install kSync. On iOS (iPhone, iPad, etc.), it is recommended to use an Apple profile, which can be downloaded from our configuration assistant.

Prerequisites

• Have an Infomaniak Mail account
  
• Download and install kSync on an Android device

What would you like to do?

• Configure kSync
• Add a new address book or calendar from kSync
• Synchronize tasks between Infomaniak Mail and your Android devices
• Force synchronization with kSync
• Generate a specific password in case of two-factor authentication

This guide explains how to undo contacts in a Web app address book Contacts Infomaniak.

Remove duplicates from contacts

To see the existing duplicates in your Infomaniak address books and merge them (or hide them):

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. If necessary, develop the list of address books.
3. Click on the action menu ⋮ to the right of the book concerned.
4. Click on Managing duplicates
   
5. Choose the address book if necessary in which to search for your duplicates.
6. Click on the sheet to be the reference to be kept; the same information is highlighted in blue.
7. View and control information from duplicate sheets that will be added to the reference sheet (point 6 above).
8. Click the blue button Merge:
    

This guide explains why you may have to receive an automatic security e-mail regarding your Infomaniak user account.

Preamble

• Attention: false messages circulate and mimic Infomaniak security e-mail.
• If you are not sure of the authenticity of the warning, go to the Manager Infomaniak and Look at recent activity instead of clicking on any potentially malicious link that would be present on the false message.

Automatic Messages of Prevention

Connection from a new location

A security e-mail is automatically sent when a new connection to your account takes place from a new location:

This may happen, for example, if you use your browser's private browsing mode or access your account from a new computer.

If you receive this email immediately after you have logged in to your Infomaniak account, you can pre-empt the login warning!

Attempted login (bad password)

A security e-mail is automatically sent when a person enters a bad password after entering the email address of connection to the Manager:

See recent activities on the Manager

You can find the recent activities of the platform and set them up in the parameters user account:

 

If you see any shares in your Infomaniak account that you do not think you have made, and/or if you suspect any intrusion:

1. Be aware of this other guide to quickly secure your tools.
2. Enable Double Authentication on your account to improve its protection and make it possible for you only to receive a unique code allowing the connection.
3. Edit it Manager's password.
4. Edit it e-mail address password attached to Mail Infomaniak.

This guide explains how to modify the mobile phone number (used in case of oblivion of the password of access to your Manager).

Preamble

• Be aware of this other guide if you want to change the e-mail serving as the connection identifier to the platform or this other guide to modify your personal details.

Change mobile phone number

To change the phone number associated with your user account:

1. Click here in order to access the management of security information on the Manager Infomaniak.
2. Click on Edit in the box Recovery phone:
   
3. Enter the telephone code for your country, the new mobile phone number, your password to sign in to the Manager if necessary, then click the button Next to record:
   

This guide details the different ways to address an email to multiple recipients, including how to hide the email addresses of other participants.

Preface

• When sending emails, it is sometimes necessary to include multiple recipients using the fields:
  • To
  • CC:
    • English: Carbon Copy
  • BCC:
    • English: Blind Carbon Copy
• Do not overload the To and CC fields with recipients who are not directly concerned by the email
• Use the BCC field to protect the email addresses of recipients when there are multiple people in the list
• for multiple, recurring and/or large mailings, beyond the limits imposed, it is recommended to use appropriate tools instead:
  • Infomaniak Guest Manager
  • Infomaniak Newsletter 

Understanding and Using These 3 Fields

The To Field

This field is used to indicate the main recipient(s) of the email, those who receive the email in direct copy.

• Use this field for main recipients who are directly concerned by the content of the email
• Examples: work meeting, project report, direct communication with a client

The CC Field

Used to send a copy of the email to other people in addition to the main recipients. All recipients can see who received a copy of the email.

• Use this field to include secondary recipients who need to be informed but are not the main actors in the discussion
• Example: inform a supervisor of a conversation, include colleagues interested in the topic without needing to intervene

The BCC Field

Used to send a copy of the email to people without the other recipients knowing that they also received the email.

• Use this field to include recipients who need to receive the email without other recipients knowing
• Example: sending an email to a group with a supervisor in BCC for follow-up, avoiding the disclosure of email addresses to all recipients (often used in mass emails)

Using the Fields Available in Infomaniak Mail

To access the appropriate fields in your Infomaniak mail:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on New message
3. Click on CC & BCC to display the fields that will allow you to insert your recipients' email addresses

Usage Examples

Each of these fields has a specific function and can be used strategically depending on the context of your communication. Be transparent and ethical in using the BCC field to avoid misunderstandings or conflicts:

• Team Communication
  • To: main project members
  • CC: Project Manager, other relevant departments
  • BCC: Director for information without direct intervention
• Email Marketing
  • To: do not use (or simply indicate the sender's email address)
  • CC: do not use
  • BCC: list of subscribers to protect individual email addresses
• Important Announcement
  • To: main recipients (e.g. directors)
  • CC: board members, key collaborators
  • BCC: other stakeholders for confidential information
• Meeting Announcement
  • To: John Doe, Jane Smith
  • CC: project.manager@company.com
  • BCC: director@company.com
• Event Invitation
  • To: main invitees
  • CC: coordination@event.com
  • BCC: list of secondary invitees (to protect email addresses)

This guide explains how to create an email address from the Mail Service Infomaniak, the powerful and secure solution to host your email addresses.

Preamble

• To create multiple email addresses by lot, be aware of this other guide.
• To create virtual addresses redirection, be aware of this other guide.
• Be aware of this other guide if you are looking for additional information about invitations to use a new address (point b below) or existing address.

Create an email address

Prerequisites

• Owning a Mail Service on your Manager Infomaniak.
• Have a quota of free addresses available or order them if necessary:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on the trolley/caddie icon at the top:
     

To add the email address of your choice:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click the blue button Create an email address Top right:
   
4. Enter Address e-mail desired ( only what comes before the arobase e.g. your first name — the domain name is already specified and any aliases are visible over the information icon i)
5. Click on the button Continue.

Then...

... as intended, choose the user concerned by creating the address...

a. ... You yourself. (simple and fast)

In this case, the assistant will ask you to choose a secure password.

Then the email address is...

1. ...created...
2. ... added automatically onMail Infomaniak (accessible via the icon ‍ at the top right of the interface) of the user currently connected...
3. ... and available immediately to work in any software / mail application.

Note that any subsequent password change will cut access to the address anywhere (+ prompts to enter the new password) except onMail Infomaniak of origin, i.e. the account used to create the address on the Mail Service (point 2 above).

b. ... one or more other users

In this case click on the displayed text field And...

• … select 1 or more existing users already on the same Organization, including yourself if you wish:
  
  • If necessary, specify user permissions (automatically taken from the global configuration) in particular permission or not to change the password afterwards:
    
  • You'll be able to modify user permissions at any time from your Mail Service.
  • It will remain to select a model of signature then click on Continue.
  • It's over, a randomly generated password will appear on your screen.

• ... or select the email address that you are creating (but later, it will have to be consulted in one way or another to access the invitation)
• ... or enter the email address that the user already has (personally, e.g.:
  
  • In these two cases, you have to choose, under Advanced Options, the way in which the user will need to log in to his future new user account:
    • or a connection to an idenfiant that will be exactly corresponding to the email address created
    • or a connection to the identifier of his choice (a personal e-mail address, e.g.)
  • If necessary, specify user permissions (automatically taken from the global configuration) in particular permission or not to change the password afterwards:
    
  • You'll be able to modify user permissions at any time from your Mail Service.
  • It will remain to select a model of signature then click on Continue.
  • It's over, a randomly generated password will appear on your screen unless you have invited a user to his/her personal address by forcing him/her to log in with the created address.

c. ... I DON'T KNOW

The steps will be exactly the same as at the point a. above except its item 2 ( no automatic addition at Mail Infomaniak).

Additional actions (button ‍)

Click on the chevron ‍ to the right of the button Create an email address to access the additional actions:

 

1. Create a generic email address Type:
   1. no-reply (for sending confirmation, validation, invoice, etc.)
   2. catchall (allows you to receive all messages for which there is no specific email address on your domain)
2. Create multiple email addresses: allows you to create at once multiple email addresses using a file CSV.
3. Create virtual addresses redirection.
4. Import Content other e-mail addresses.

Delete one or more email addresses

To remove an email address (its content will be destroyed):

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.

Once in front of the email address table:

A. Delete one address at a time

1. Click on the action menu ⋮ located to the right of the element concerned.
2. Choose the deletion from the e-mail address.

B. Delete multiple addresses at a time

1. Select the addresses to delete in Checking the boxes To the left of the line.
2. Click on Remove At the bottom of the screen.

This guide explains how enable double authentication, or two-step verification also called multifactor / two-factor authentication (A2F, in English two-factor authentication, 2FA) to secure connection to your Manager Infomaniak.

Preamble

• This two-step validation protects your account and personal data with the password of your choice and a second method of identity verification, a code to obtain on your mobile device e.g.
• If a malicious person manages to decipher or steal your password, they should still have a validation code that only the legitimate user can access on their mobile device.
• Be aware of this other guide if you are an administrator of an Organization and want to impose 2FA on all users who have not yet activated it.

Enable validation in two steps

To increase the security level of your Infomaniak account:

1. Click here in order to access the management of double authentication on the Manager Infomaniak.
2. Display and choose the authentication method among:
   1. the app kAuth for iOS / Android devices to simply press a push notification YES / NO to allow the connection or not
   2. any OTP application to get a unique connection code at one moment T
   3. YubiKey (of Yubico)
   4. SMS reception (only for CH / FR / BE / DE countries) to obtain a unique connection code at one moment T

Follow the information displayed on the screen to complete the procedure.

Please note the emergency codes carefully.

Beware of synchronizations already in place

Once strong authentication is enabled, to access some tools (e.g. synchronization) it is necessary to create application passwords. 

It is not necessary to call Infomaniak which does not have any of your passwords & codes in its possession. For any request for assistance concerning 2FA, please read: this other guide.

Authenticate each browser opening

To ask not to store cookies when closing browser windows, and therefore request authentication at each access to the Manager Infomaniak when restarting the browser...

... on Chrome

Specify in Google Chrome settings (chromium://settings/content/siteData to paste in the address bar or become aware of the Official documentation) the address [*.]infomaniak.com:

This guide explores the concepts of email address spoofing, spoofing, and spam that appears to originate from your own email address.

Has my account sent spam?
 

You may receive spam that seems to come from your own email address. Rest assured that this spam is intended only for you, and it will not be sent to your contacts from your email address. Your email account remains secure, and its integrity is not compromised in any way.

To reduce the presence of these messages in your inbox, check if your own email address is listed in the whitelist of your spam filter. If so, it is necessary to remove it from this list.

I'm receiving bulk sending errors
 

Spammers use various tactics to conceal the true source of their messages. They often modify the sender's address, either by creating it or by randomly selecting from existing address lists, making it difficult to trace the real origin of the message. Imagine anyone being able to impersonate you by sending a postal letter and indicating your address on the back of the envelope. Similarly, spammers can impersonate you by using your email address as the sender, aiming to bypass anti-spam filters and reach their target audience.

When you frequently receive error messages indicating the failure of the delivery of alleged spams, these messages may not have actually been sent from your account but have simply pretended to come from your email address.

These messages can be sent in two ways: either from inadequately secured mail servers exploited by spammers until the vulnerability is detected and fixed, or by Trojan horses infecting hundreds of thousands of computers worldwide. These computers, often referred to as "zombies," send messages almost automatically, unbeknownst to their owners, at the simple request of a spammer, following the principle of botnets.

Have I been hacked?

This does not mean that your account has been hacked, your email address has been stolen, or your identity has been impersonated. Instead, it is an attempt to bypass anti-spam security measures, called "mail forging" or email falsification. Unfortunately, Infomaniak and other hosting providers cannot do anything about this issue.

The only solution would be for all mail servers worldwide to be secure and require authentication for sending emails, which the ethical servers of Infomaniak do.

However, as long as all servers on the planet are not secure, "mail forging" will continue to be a persistent challenge.

Additional precautions
 

Ensure that no catchall-type address on your Mail Service is redirected to the overloaded email address, which could be the reason for an increase in undelivered email views.

The implementation of DMARC can help you analyze the usage of your email.
 

This guide explains how to change the password of an email address from the Infomaniak Web app Mail (online service mail.infomaniak.com).

Introduction

• If you cannot log in to the Infomaniak Web app Mail (online service mail.infomaniak.com), you will not be able to change the password of an email address. In this case, refer to this other guide.
• If the email address is linked to a Mail Service and the password cannot be changed from Mail, you can also set a new password from the Mail Service Manager itself.
• Changing the password of an address from Mail means changing the IMAP / SMTP password !
  • As soon as the password is modified, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).

Change the password from the Infomaniak Web Mail app

Prerequisites

• Have the permission to manage the password: if you were invited on the Infomaniak Web app Mail (online service mail.infomaniak.com) to manage your address, it is possible that the Mail Service administrator has revoked this right from their admin account.

To change the password of an already linked email address:

1. Click here to access your Mail password management.
2. Click Edit to the right of the relevant email address.
3. Enter a new password for the email address.
4. Re-enter the password below.
5. Click Save the new password.

If the previous password is requested and you do not know it, you must reset your login password (in this case, the secondary email address and/or mobile phone number provided during registration will be used to contact you).