This guide explains how to view your emails with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) designed by Infomaniak.

Download the Infomaniak Mail mobile app

• on iOS (iPhone, iPad)
• on Android

Taking charge of the app

• Configure Infomaniak Mail
• Link an additional email address in Infomaniak Mail
• Edit Infomaniak Mail Configuration

Limitations of the Infomaniak Mail mobile app

• For Infomaniak mail only.
• Do not manage OpenPGP encryption.
• No push notification with version available on F-Droid.

A question or feedback?

• Contact Infomaniak Support
• Share your suggestions for iOS / Android

kSync is a free application offered by Infomaniak for Android devices (Samsung, Huawei, Google Pixel, etc.) which makes it easy Synchronize contacts, calendars, calendars and tasks between your mobile devices and the tools offered within Mail Infomaniak:

• contacts.infomaniak.com for the management of contacts / address books
• calendar.infomaniak.com for the management of calendars / calendars

Preamble

• Configure synchronization at the level of e-mails does not mean that the contacts & calendars will also be synchronized!
  • Email syncs via protocol IMAP while your contacts & calendars can be synchronized with protocols CardDAV and CalDAV.
• And to facilitate this synchronization on devices Android, it is recommended to install kSync.
• On iOS (iPhone, iPad, etc.) use an Apple profile, to download fromconfiguration assistant.
• Microsoft (which includes Outlook) has its own format that is not compatible with CardDAV and CalDAV; therefore it is not possible on the mobile Outlook app Synchronize contacts & calendars with Infomaniak.
  • For Outlook on computer become aware of this other guide.

What do you want to do?

• Download and install kSync on Android device
• Configure kSync
• Add a new address book or calendar from kSync
• Synchronize tasks between Mail Infomaniak and your Android devices
• Force kSync synchronization
• Generate a specific password in case of enabled double authentication

This guide explains how to undo contacts in a Web app address book Contacts Infomaniak.

Remove duplicates from contacts

To see the existing duplicates in your Infomaniak address books and merge them (or hide them):

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. If necessary, develop the list of address books.
3. Click on the action menu ⋮ to the right of the book concerned.
4. Click on Managing duplicates
   
5. Choose the address book if necessary in which to search for your duplicates.
6. Click on the sheet to be the reference to be kept; the same information is highlighted in blue.
7. View and control information from duplicate sheets that will be added to the reference sheet (point 6 above).
8. Click the blue button Merge:
    

This guide explains why you may have to receive an automatic security e-mail regarding your Infomaniak user account.

Preamble

• Attention: false messages circulate and mimic Infomaniak security e-mail.
• If you are not sure of the authenticity of the warning, go to the Manager Infomaniak and Look at recent activity instead of clicking on any potentially malicious link that would be present on the false message.

Automatic Messages of Prevention

Connection from a new location

A security e-mail is automatically sent when a new connection to your account takes place from a new location:

This may happen, for example, if you use your browser's private browsing mode or access your account from a new computer.

If you receive this email immediately after you have logged in to your Infomaniak account, you can pre-empt the login warning!

Attempted login (bad password)

A security e-mail is automatically sent when a person enters a bad password after entering the email address of connection to the Manager:

See recent activities on the Manager

You can find the recent activities of the platform and set them up in the parameters user account:

 

If you see any shares in your Infomaniak account that you do not think you have made, and/or if you suspect any intrusion:

1. Be aware of this other guide to quickly secure your tools.
2. Enable Double Authentication on your account to improve its protection and make it possible for you only to receive a unique code allowing the connection.
3. Edit it Manager's password.
4. Edit it e-mail address password attached to Mail Infomaniak.

This guide explains how to modify the mobile phone number (used in case of oblivion of the password of access to your Manager).

Preamble

• Be aware of this other guide if you want to change the e-mail serving as the connection identifier to the platform or this other guide to modify your personal details.

Change mobile phone number

To change the phone number associated with your user account:

1. Click here in order to access the management of security information on the Manager Infomaniak.
2. Click on Edit in the box Recovery phone:
   
3. Enter the telephone code for your country, the new mobile phone number, your password to sign in to the Manager if necessary, then click the button Next to record:
   

This guide details the different ways to send an e-mail to several correspondents, including by masking the email addresses of other participants.

Preamble

• When sending e-mails, it is sometimes necessary to include multiple recipients using the fields:
  • À
  • CC :
    • French: Copy Conform
    • English : Carbon Copy
  • ITC :
    • English: Invisible Conform Copy
    • English : Blind Carbon Copy
• Do not overload the A and CC fields with recipients that are not directly affected by the email.
• Use the CCI field to protect recipients' email addresses when there are several people in the list.
• When sending multiple, recurring and/or large shipments, beyond the limits imposed, it is recommended that appropriate tools be used:
  • Infomaniak Guest Manager
  • Infomaniak Newsletter 

Understand and use these 3 fields

Field A

This field is used to indicate the main recipient(s) of the e-mail, those who receive the e-mail as a direct copy.

• Use this field for the main recipients who are directly concerned with the content of the email.
• Examples: working meeting, project report, direct communication with a client.

The CC field

Used to send a copy of the e-mail to other people in addition to the main recipients. All recipients can see who received a copy of the e-mail.

• Use this field to include secondary recipients who need to be informed but who are not the main players in the discussion.
• Example: inform a supervisor of a conversation, include colleagues interested in the topic without needing to intervene.

The CCI field

Used to send a copy of the e-mail to people without the other recipients knowing that they also received the e-mail.

• Use this field to include recipients who need to receive the email without other recipients knowing it.
• Example: sending an e-mail to a group with a CCI supervisor for follow-up, avoiding the disclosure of email addresses to all recipients (often used in mass e-mails).

Use the fields available on Mail Infomaniak

To access the appropriate fields on your Infomaniak email:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on ‍ New message.
3. Click on CC & CCI to display the fields that will allow you to insert the email addresses of your recipients:

This guide explains how to create an email address from the Mail Service Infomaniak, the powerful and secure solution to host your email addresses.

Preamble

• To create multiple email addresses by lot, be aware of this other guide.
• To create virtual addresses redirection, be aware of this other guide.
• Be aware of this other guide if you are looking for additional information about invitations to use a new address (point b below) or existing address.

Create an email address

Prerequisites

• Owning a Mail Service on your Manager Infomaniak.
• Have a quota of free addresses available or order them if necessary:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on the trolley/caddie icon at the top:
     

To add the email address of your choice:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click the blue button Create an email address Top right:
   
4. Enter Address e-mail desired ( only what comes before the arobase e.g. your first name — the domain name is already specified and any aliases are visible over the information icon i)
5. Click on the button Continue.

Then...

... as intended, choose the user concerned by creating the address...

a. ... You yourself. (simple and fast)

In this case, the assistant will ask you to choose a secure password.

Then the email address is...

1. ...created...
2. ... added automatically onMail Infomaniak (accessible via the icon ‍ at the top right of the interface) of the user currently connected...
3. ... and available immediately to work in any software / mail application.

Note that any subsequent password change will cut access to the address anywhere (+ prompts to enter the new password) except onMail Infomaniak of origin, i.e. the account used to create the address on the Mail Service (point 2 above).

b. ... one or more other users

In this case click on the displayed text field And...

• … select 1 or more existing users already on the same Organization, including yourself if you wish:
  
  • If necessary, specify user permissions (automatically taken from the global configuration) in particular permission or not to change the password afterwards:
    
  • You'll be able to modify user permissions at any time from your Mail Service.
  • It will remain to select a model of signature then click on Continue.
  • It's over, a randomly generated password will appear on your screen.

• ... or select the email address that you are creating (but later, it will have to be consulted in one way or another to access the invitation)
• ... or enter the email address that the user already has (personally, e.g.:
  
  • In these two cases, you have to choose, under Advanced Options, the way in which the user will need to log in to his future new user account:
    • or a connection to an idenfiant that will be exactly corresponding to the email address created
    • or a connection to the identifier of his choice (a personal e-mail address, e.g.)
  • If necessary, specify user permissions (automatically taken from the global configuration) in particular permission or not to change the password afterwards:
    
  • You'll be able to modify user permissions at any time from your Mail Service.
  • It will remain to select a model of signature then click on Continue.
  • It's over, a randomly generated password will appear on your screen unless you have invited a user to his/her personal address by forcing him/her to log in with the created address.

c. ... I DON'T KNOW

The steps will be exactly the same as at the point a. above except its item 2 ( no automatic addition at Mail Infomaniak).

Additional actions (button ‍)

Click on the chevron ‍ to the right of the button Create an email address to access the additional actions:

 

1. Create a generic email address Type:
   1. no-reply (for sending confirmation, validation, invoice, etc.)
   2. catchall (allows you to receive all messages for which there is no specific email address on your domain)
2. Create multiple email addresses: allows you to create at once multiple email addresses using a file CSV.
3. Create virtual addresses redirection.
4. Import Content other e-mail addresses.

Delete one or more email addresses

To remove an email address (its content will be destroyed):

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.

Once in front of the email address table:

A. Delete one address at a time

1. Click on the action menu ⋮ located to the right of the element concerned.
2. Choose the deletion from the e-mail address.

B. Delete multiple addresses at a time

1. Select the addresses to delete in Checking the boxes To the left of the line.
2. Click on Remove At the bottom of the screen.

This guide explores the concepts of e-mail address usurpation, spoofing, and spam that give the appearance of coming from your own email address.

Did my account send spam?

It is possible that you would receive spam that seems to come from your own email address. Be assured that this spam is only for you and will not be sent to your contacts from your address Your email account remains secure, and its integrity is in no way compromised.

To reduce the presence of these messages in your inbox, check whether your own email address is present in the white list of your spam filter If so, it is necessary to remove it from this list.

I'm getting mass mailing errors.

Spammers use various tactics to hide the true source of their messages. They often change the sender's address, either by creating it or by randomly selecting it from existing mailing lists, making it difficult to trace the actual origin of the message. Imagine that anyone can pass for you by sending a postal letter indicating your address on the back of the envelope. Similarly, spammers can pass for you using your email address as a sender, in order to bypass spam filters and reach their target audience.

When you frequently receive error messages indicating the failure of the delivery of so-called spam, it is possible that these messages were not actually sent from your account, but they simply made it appear that they came from your email address.

These messages can be sent in two ways: either from insufficiently secure messaging servers, exploited by spammers until vulnerability is detected and corrected, or by Trojan horses infecting hundreds of thousands of computers around the world. These computers, often referred to as "zombies", send messages almost automatically, without the knowledge of their owners, on the simple request of a spammer, according to the principle of botnets.

Was I hacked?

This in no way means that your account has been hacked, your email address has been stolen, or your identity has been usurped. Rather, it is an attempt to circumvent anti-spam security measures, called "mail forging" or falsification of emails. This is an issue that, unfortunately, Infomaniak and other hosting companies cannot do anything about.

The only solution would be that all email servers in the world are secure and require authentication for sending emails, which Infomaniak's ethical servers do.

However, as long as all servers on the planet are not secure, "mail forging" will continue to be a persistent challenge.

Additional precautions

Check that no address Catchall-type address on your e-mail service is not redirected to the overloaded e-mail address, as this could be the cause of an increase in undelivered e-mails.

The establishment of a protocol DMARC can also help you analyze the use that is made of your email.

This guide explains how enable double authentication, or two-step verification also called multifactor / two-factor authentication (A2F, in English two-factor authentication, 2FA) to secure connection to your Manager Infomaniak.

Preamble

• This two-step validation protects your account and personal data with the password of your choice and a second method of identity verification, a code to obtain on your mobile device e.g.
• If a malicious person manages to decipher or steal your password, they should still have a validation code that only the legitimate user can access on their mobile device.
• Be aware of this other guide if you are an administrator of an Organization and want to impose 2FA on all users who have not yet activated it.

Enable validation in two steps

To increase the security level of your Infomaniak account:

1. Click here in order to access the management of double authentication on the Manager Infomaniak.
2. Display and choose the authentication method among:
   1. the app kAuth for iOS / Android devices to simply press a push notification YES / NO to allow the connection or not
   2. any OTP application to get a unique connection code at one moment T
   3. YubiKey (of Yubico)
   4. SMS reception (only for CH / FR / BE / DE countries) to obtain a unique connection code at one moment T

Follow the information displayed on the screen to complete the procedure.

Please note the emergency codes carefully.

Beware of synchronizations already in place

Once strong authentication is enabled, to access some tools (e.g. synchronization) it is necessary to create application passwords. 

It is not necessary to call Infomaniak which does not have any of your passwords & codes in its possession. For any request for assistance concerning 2FA, please read: this other guide.

Authenticate each browser opening

To ask not to store cookies when closing browser windows, and therefore request authentication at each access to the Manager Infomaniak when restarting the browser...

... on Chrome

Specify in Google Chrome settings (chromium://settings/content/siteData to paste in the address bar or become aware of the Official documentation) the address [*.]infomaniak.com:

This guide explains how to change the password of an email address from the Infomaniak Web app Mail (online service mail.infomaniak.com).

Introduction

• If you cannot log in to the Infomaniak Web app Mail (online service mail.infomaniak.com), you will not be able to change the password of an email address. In this case, refer to this other guide.
• If the email address is linked to a Mail Service and the password cannot be changed from Mail, you can also set a new password from the Mail Service Manager itself.
• Changing the password of an address from Mail means changing the IMAP / SMTP password !
  • As soon as the password is modified, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility).

Change the password from the Infomaniak Web Mail app

Prerequisites

• Have the permission to manage the password: if you were invited on the Infomaniak Web app Mail (online service mail.infomaniak.com) to manage your address, it is possible that the Mail Service administrator has revoked this right from their admin account.

To change the password of an already linked email address:

1. Click here to access your Mail password management.
2. Click Edit to the right of the relevant email address.
3. Enter a new password for the email address.
4. Re-enter the password below.
5. Click Save the new password.

If the previous password is requested and you do not know it, you must reset your login password (in this case, the secondary email address and/or mobile phone number provided during registration will be used to contact you).