Knowledge base

This guide details the security measures in place within the Infomaniak email offerings to detect abusive and abnormal use of an email address. These measures protect you from malicious use of your computer or account.

Sending Limits per 24 hours

The number of outgoing emails per 24 hours is limited to:

1 message sent to 2, 42, or 99 people in Cc/Bcc now counts as 2, 42, and 99 messages, respectively.

Upon written request, motivated and authenticated, these security rules can be modified for a specific paid email address.

For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
 

Learn more

• Email recipient limits
• Limits of the free ik.me Mail offer

This guide explains how to modify the target folder in which your Website is stored on an Infomaniak Web Hosting.

What is a Website folder?

On Infomaniak Web Hosting, it is possible to install multiple websites with their own domain names (multi-site management).

Each of these websites is stored in a folder on your hosting, which is the target of the site. It is possible to freely modify the target of a site.

Example:
 

• The website domain.xyz has the default target folder /web
• You publish a site in a new sub-folder of /web named, for example, /web/v2
• By modifying the target /web of the website domain.xyz to /web/v2, the website domain.xyz will display the content of the /web/v2 folder, without including this path in the browser's address bar and without providing access to any files still located in /web

We recommend, however, not creating "v2" in a sub-folder of "web" but alongside it by creating the folder in the root of your hosting.

These folders exist on the server but you are not required to connect via FTP to manage them.

Viewing the folder for your Websites

To find information about the folder in which your site is stored:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Website (universe Web & Domain)
4. Click on the name of the relevant item in the displayed table
5. The Location information indicates the target folder
   

You can also view the folders used by the sites on your Web Hosting:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Hosting (universe Web & Domain)
4. Click on the name of the relevant item in the displayed table
5. Click on My Websites in the left sidebar menu
6. Click on Manage Sites in the left sidebar menu
7. The Location column indicates the target folder for each of the sites on the hosting
   

Modifying the target or folder of a Website

To manage the location of a Website within the hosting:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Hosting (universe Web & Domain)
4. Click on the name of the relevant hosting in the displayed table
5. Click on the name of the relevant site in the displayed table
6. Click on Advanced Settings
   
7. Under Site Folder, manage the desired location:
    
   
    
8. Click on the blue Save button at the bottom of the page

This guide explains how to force the display of the web hosting name in the browser's address bar to one of the installed alias/synonym domain names or how to display the main domain in the address bar instead of the alias.

Limit "duplicate content"

Assuming you have the hosting your-domain.com with Infomaniak and that as a synonym domain you have installed www.synonymdomain.xyz.

By default, when you type either of the domain names (your-domain.com or synonymdomain.xyz) in your browser's address bar, the one you typed will be displayed in the address bar.

You have the option to force the display of an address other than the one that was typed. 

So if someone types synonymdomain.xyz, your-domain.com will automatically be displayed in the address bar.

A code is to be entered in a file called .htaccess that must be located at the root of your hosting (in the /web folder of your FTP).

If this file does not yet exist, you need to create it on the server.

Then insert these directives into the file:

RewriteEngine on
RewriteCond %{HTTP:X-Forwarded-Proto} !https
RewriteRule (.*) https://your-domain.com/$1 [R=301,L]

Adjust the code above according to these instructions:

• replace your-domain.com with your domain name with the appropriate extension (.com, .fr, .ch, etc.) that you want to display in the visitor's browser address bar. Add www. before your-domain.com if necessary.
• replace the second line of the above code with "RewriteCond %{HTTPS} off‍" if a loop error occurs, this means that HTTP/2 is active for this site

Also read the automatic redirection to httpS.

This guide explains how to install a WordPress site with  WordPress & Apps without overwriting your current website. The method can be used at the start of a staging process for example.

Install WordPress on a second location

It is recommended to install WordPress on a new site from the same hosting:

1. first create the new site by giving it a domain name of the form new.domain.xyz for example
2. install WordPress via WordPress & Apps

At this point, the main site (domain.xyz) remains untouched and you can safely work on the new site new.domain.xyz. Both work in parallel.

Replace the old site with the new one

Once ready, if necessary, you can delete the first site in order to reuse its domain name on the new one:

1. delete  the old site to make the domain available and be able to reuse it
2. add domain.xyz as an alias of new.domain.xyz
3. reverse alias with main domain
4. remove new.domain.xyz which has become an alias
5. as a precaution check the main URL of the WordPress site via the dashboard of the WordPress & Apps tool (learn more)

This guide explains how to install a new Web application (Joomla, Drupal, Typo3, PrestaShop, etc.) using WordPress & Apps Infomaniak included in paid Web Hosting offers.

Prerequisites

• Own an Infomaniak Web Hosting (order if necessary)
• Add a blank website to Infomaniak hosting

Specific Guides

Click on the corresponding link:

• WordPress
• ownCloud

Guides for any other Web applications

To access Web Hosting and install a Web application:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Select Web Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on My sites in the left sidebar menu
6. Click on WordPress & Apps in the left sidebar menu
7. Click on Install an application (or New application)
   
8. Select the desired application (if necessary, filter and search at the top of the page)
9. Click on Install
   
10. Choose the site (from those installed on the hosting) on which to install the application
11. Configure the application with the wizard and wait for the installation to complete
    
    
    
    

Uninstall a Web application

To access Web Hosting and uninstall the previously installed application:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Select Web Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on My sites in the left sidebar menu
6. Click on WordPress & Apps in the left sidebar menu
7. Click on the trash can icon to uninstall the application
   
   
8. Click on the red button to confirm the uninstallation of the application
   

Learn More

• Change the associated domain name for the Web application
• Configure WordPress & Apps backups
  
• Restore a Web application
• Install advanced applications (requires a Cloud Server)
• Install PHP extensions (requires a Cloud Server)

This guide offers two methods to access the administration interface of a WordPress site installed via Infomaniak's WordPress & Apps tools, in order to update content, for example.

Prerequisites

• know your access credentials
  • to WordPress
  • to Infomaniak's Manager

Accessing the WordPress dashboard

1. via the Manager

To access WordPress via the Manager:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. select WordPress Site (under Web & Domain universe)
4. click on the name of the relevant object in the displayed table
5. click on the action menu ⋮ to the right of WordPress (in the Applications installed on this site section)
6. click on Access the dashboard
   
7. enter the username and password chosen during the WordPress installation

2. via the URL /wp-admin

By default, simply add the terms /wp-admin at the end of your domain name URL in the address bar of your web browser to directly access the WordPress dashboard login page.

What to do if the shortcut ./wp-admin doesn't work?

• if the ./wp-admin shortcut doesn't work, you may be using a security extension that modifies the URL of certain pages to limit hacking attempts on your site (example of a plugin)
• if you need to access the WordPress dashboard and your domain name is not functional at the moment, it is possible to switch the main domain name to the preview address

This guide explains the differences between Infomaniak Web hosting offers to help you choose the best hosting solution according to your needs.

Starter Hosting

Free Web hosting

The Starter hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a website (basic HTML pages only - no PHP, no database) even without any particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the advantages included with a domain name

Shared Web Hosting

The flagship offer for creating your websites

These hosting plans are shared hosting (websites will be hosted on servers whose resources are shared with other clients). To ensure the reliability of our shared services, our servers use on average only 40% of CPU power and are equipped with state-of-the-art professional SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies commonly used to create professional websites: PHP, MySQL, FTP and SSH access, SSL certificates, Site Creator and easy installation of WordPress or common CMS, etc.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared hosting (node.js, mongoDB, Sol, FFMPEG, etc.).

• a Cloud Server allows you to easily administer your server via the same administration console as web hosting - you manage the sites in the same way
• a VPS allows you to manage your server 100% autonomously with the Windows version or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - strong technical skills are required to use a VPS, including VPS Lite

Public Cloud

Open, proven, and secure IaaS solution

For Infomaniak, it's the infrastructure that powers kDrive, Swiss Backup, and Webmail, services used by millions of users. But Public Cloud is accessible to everyone and provides the resources you need for your projects' development.

With our custom and tailor-made offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with our Public Cloud at the end of each month.

Jelastic Cloud

Custom hosting with the technologies of your choice

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Node.js, Java, Docker, Ruby, etc.). It's a flexible cloud offering:

• horizontal and vertical resizing of resources
• payment based on actual resource consumption
• easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.)

This guide explains how to execute the open-source dependency manager Composer 1 and 2 using an SSH command.

Composer is an open-source dependency manager for PHP that allows managing libraries and packages required for a specific PHP project. It enables developers to define the libraries their application needs and install them consistently, making dependency management easier for complex PHP applications.

Executing Composer

To use Composer on your hosting, you need to connect to your server via SSH and install Composer on your hosting by specifying the following command:

Composer

... for Composer 1.x !

Composer2

... for Composer 2 !

You can also use the following alias to install the version compatible with the PHP version installed on your hosting:

Composer --version

... which will output, for example, Composer version 2.5.0 2022-12-20 10:44:08

Composer_php5.6 --version

... will output Composer version 1.8.6 2019-06-11 15:03:05

This guide provides indications that can help you optimize your website's search engine ranking on platforms like Google.

Infomaniak is one of the most performing web hosts in the French-speaking market, which contributes to the good ranking of your sites (however, Infomaniak will not intervene on the content or development of hosted sites).

Search Engine Optimization (SEO)

Search Engine Optimization (SEO) is the process of optimizing a website to ensure that it is visible in search engines based on specific keywords entered by users. The efforts you invest in SEO will have a long-term impact.

Here are some technical tips to optimize your SEO:

• Install an SSL certificate on your site
• Enable gzip compression to speed up your site's loading time
• Compress your site's images using software (FileOptimizer, Imageoptim) or an online service like Imagify

For more information, check out the Infomaniak guide on Search Engine Optimization.

Google has also updated its guide "Getting Started with Search Engine Optimization (SEO)" in 2024, with new fundamental "best practices" to optimize visibility on the search engine.

Search Engine Advertising (SEA)

Search Engine Advertising (SEA) is the purchase of sponsored links in advertising spaces with the aim of positioning your site quickly on specific keywords. The goal is to bid the highest on keywords with good targeting to have the best chance of being visible at the lowest cost. The efforts you invest in SEA will cease to have a direct impact as soon as you stop your advertising campaigns.

This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.

Change the billing frequency

The first method is to change the frequency during a payment:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Accounting in the left sidebar
3. Click on To pay in the secondary sidebar
4. Select the relevant product
5. Click on the dropdown menu to the right of the relevant item to change the payment frequency
6. Click on the blue button to pay the selection and change the billing frequency of the selected product
   

The second method is as follows:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
   
3. Click on the name of the product concerned
4. Click on the Manage button
5. Click on Change offer
   
6. Choose the desired billing frequency (only possible from a certain amount)
7. Confirm the change