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Knowledge base

1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!

Knowledge base FAQ - Knowledge base Page 5/1
    20 FAQ(s) found
    Report a Phishing Email from the Infomaniak Webmail App

    This guide explains how to report a phishing attempt (Phishing, Fishing, Filoutage...) of which you may be a victim.

     

    Preamble

    • Phishing is an attempt at fraud and scam, aiming to obtain sensitive information fraudulently.
    • Generally, the victim receives in their inbox a message seemingly from Infomaniak, their bank, or a trusted organization, indicating that a problem has occurred on their account or in their daily life:

       
    • The goal of this identity theft is generally for the user to voluntarily go to a page and share private information that will then be exploited for various purposes, mainly financial.
    • If it is not a message “pretending to be something it is not”, but simply an unsolicited advertising message, it is better to report it as Spam.

     

    Report a Phishing Email

    Prerequisites

    • Check that the spam filter is active.
    • For added security, enable the external mail mention.

    Then, if you find an email of this type in your inbox, you have the option to act so that these messages decrease and eventually disappear from the messaging systems:

    1. Click here to access the Infomaniak Mail Web app (online service ksuite.infomaniak.com/mail).
    2. Open the phishing message
    3. Click on the action menu ⋮ on the right.
    4. From the menu that appears, select sign Report as phishing
:

      sign
       
    5. Confirm sending for processing.
    6. Delete the email


    Once you have clicked on Report as phishing, an email is automatically sent to Infomaniak with all the necessary information for processing the scam report.

    In case of a more serious problem (when the message is directly addressed to you by an acquaintance or contact without it being a mass mailing) it is recommended to contact an organization such as report.ncsc.admin.ch.



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    Manage the website's welcome page

    This guide explains how to create a homepage on your Infomaniak website using the welcome page creation tool, a simplified help to create content quickly and easily. To create a more complete site, there is Site Creator.

     

    Prerequisites

    • Have a website on Infomaniak hosting (even a simple Starter, the basic web page to activate if necessary).

     

    Create a welcome page on an Infomaniak site

    To access the simple creation tool:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned.
    3. Click on Page and maintenance in the left sidebar.
    4. Check or select the domain name of the site on which you want to install the web page.
    5. Click on Create a homepage or Customize:

     

    You can then choose a theme, define the text visible to your visitors, insert an image into the body of the page, manage the SEO content of your page, add a background image, specify social network usernames if necessary, etc. and all of this can be modified at any time.

    Click on the blue button at the bottom of the page to save and publish your changes.

    Note that the tool can be used in conjunction with FTP management of your web hosting if necessary.

     

    Disable and delete the welcome page

    To delete the homepage that has been automatically placed at the root of your website's directory:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned.
    3. Click on Page and maintenance in the left sidebar.

    You will be able to delete the welcome page using the trash can icon; this will permanently delete the content of the welcome page!



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    Update a Let's Encrypt SSL certificate

    This guide explains how to update a Let's Encrypt SSL certificate for a website hosted by Infomaniak.

     

    Preamble

    • It may be necessary, following the addition or removal of aliases to a website, to regenerate a certificate to include the new domain names linked to the website.
    • The dashboard will clearly indicate that one of the domains linked to the site is not included in the current SSL certificate:

     

    Update a Let's Encrypt certificate

    To access certificate management:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product in question:
    3. Click on the action menu ⋮.
    4. Click on Change the certificate:
    5. Select the type of certificate to update.
    6. Click on the Next button:
    7. Check or select the relevant domains.
    8. Click on the button Install:


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    Change the PHP version in CLI

    This guide explains how to change the PHP version used in the command line (PHP CLI) on an Infomaniak Web Hosting.

     

    Preamble

    • This guide is useful if you need to temporarily adjust settings for a specific script or for a PHP session executed in the command line (CLI).
    • To modify the general PHP version used by your hosting on the web server (FPM/Apache) via the Infomaniak Manager, refer to this other guide.

     

    Default PHP version in command line

    When you run the php command (usually via /usr/bin/php), it is the default PHP version configured on the server that is used. This version may evolve over time according to the platform updates.

    To find out the exact version currently active on your hosting, run:

    php -v

    To ensure the stability of your scripts, it is recommended to use an explicit version (php7.4, php8.0, php8.1, etc.) or to adjust your PATH variable to point to the directory of the desired version (for example /opt/php8.1/bin).

     

    Modify the PHP version used in CLI

    There are two main files that can be used to configure the PHP version automatically loaded in your SSH session:

     

    1. Using ~/.bashrc (recommended)

    The .bashrc file is read by Bash when opening an interactive shell (non-login), i.e., in the majority of cases when you open a normal SSH session or execute commands via deployment tools.

    1. Create the ~/.bashrc file if it does not exist, then open it:

      touch ~/.bashrc
      nano ~/.bashrc
    2. Add the following line to specify the desired PHP version (example: PHP 8.1):

      export PATH="/opt/php8.1/bin:$PATH"
    3. Reload your environment:

      source ~/.bashrc
    4. Check the currently used version:

      php -v
      which php

      You should see a path of the type /opt/php8.1/bin/php.

     

    2. Using ~/.profile (alternative)

    The .profile file is read only when the shell is launched in login mode (for example during an initial SSH connection). If your environment does not automatically load .bashrc, you can define the PHP version directly there.

    1. Create the ~/.profile file if it does not exist, then open it:

      touch ~/.profile
      nano ~/.profile
    2. Add the following line:

      export PATH="/opt/php8.1/bin:$PATH"
    3. Reload your environment:

      source ~/.profile

     

    3. Load .bashrc from other profiles

    To ensure that the configuration is loaded in all types of sessions (login and non-login), it is recommended to include in your ~/.bash_profile and ~/.profile files the following line:

    if [ -f ~/.bashrc ]; then . ~/.bashrc; fi

    Thus, your PHP configuration defined in .bashrc will always be applied, regardless of how the SSH session is opened.

     

    Run a specific version occasionally

    If you want to run a script with a specific version of PHP without modifying your environment, you can call the corresponding binary directly:

    /opt/php8.1/bin/php mon_script.php
    /opt/php8.2/bin/php -v

     

    After these steps, the chosen PHP version will be loaded automatically each time a new session is opened, and your CLI scripts will run with the desired version.



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    Install an app / PHP extension in a few clicks on Serveur Cloud

    This guide explains how to install applications, PHP extensions and technologies (non-exhaustive list below) in a few clicks on Serveur Cloud only.

     

    Refer to this other guide if you are looking for information about additional Web Applications that can be installed on any type of hosting, including standard/shared offers.

     

    Install (or uninstall) apps / PHP extensions…

    To find the list of technologies and proceed with their installation:

    1. Click here to access the management of your Cloud Server on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant Cloud Server.
    3. Click on PHP Extensions or on ‘Fast Installer’ in the left sidebar:


       
    4. Click on the action menu ⋮ to the right of the extension you wish to uninstall in the displayed table.
    5. Click on Uninstall.
    6. Otherwise, click on the blue button Install an extension to make your choice for a new installation:

    Non-exhaustive list of available apps & extensions

    • AdvanceCOMP
    • BuildEssential
    • electron_dev
    • ExifTool
    • FFmpeg ↗ guide
    • Ghostscript
    • Gifsicle
    • GraphicsMagick
    • HAProxy
    • Imagemagick ↗ guide
    • Jpegoptim
    • libjpeg_turbo
    • libqrencode
    • libX11_xcb1
    • MidnightCommander
    • Memcached ↗ guide
    • mongoDB
    • NVM Node Version Manager
    • OptiPNG
    • p7zip
    • PDFtk
    • PHP_APCu
    • PHP_CLI ↗ guide
    • PHP_FPM    
    • PHP_GnuPG
    • PHP_gRPC
    • PHP_igbinary
    • PHP_IonCube ↗ guide
    • PHP_OPcache
    • PHP_PDF
    • PHP_PDO_ODBC ↗ guide
    • PHP_Swoole
    • pip
    • Pngcrush
    • Pngquant
    • Redis ↗ guide
    • RRDTool The Round Robin Database Tool
    • RubyCompass
    • systemd ↗ guide
    • tesseract_ocr
    • varnish ↗ guide
    • virtualenv
    • WebP
    • xauth
    • xpdf
    • xvfb
    • ZSH


    Updated 08.12.2025 Link to this FAQ:
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    Use count() instead of mysql_num_rows()

    This guide explains why it is recommended to abandon the MySQL function mysql_num_rows() which simply returns the number of lines in a result.

    The disadvantage of this function is that it is very heavy for the server since it is a loop that goes through each line to count them.

    For example:

    $SQLstr = "SELECT * FROM commentaires WHERE affiche=1";
    $r = mysql_query($SQLstr);
    $num = mysql_num_rows($r);

    MySQL has a function count() that handles this and is much less resource-intensive. Use this:

    $SQLstr = "SELECT count(*) FROM commentaires WHERE affiche=1"
    $r = mysql_query($SQLstr);
    $result = mysql_fetch_row($r);
    $num = $result[0];

    or

    $SQLstr = "SELECT count(*) as total FROM commentaires WHERE affiche=1"
    $r = mysql_query($SQLstr);
    $result = mysql_fetch_array($r);
    $num = $result['total'];


    Updated 05.12.2025 Link to this FAQ:
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    Schedule tasks on Web hosting

    This guide covers the task scheduler, a feature that allows you to run scripts on Web Hosting at the time and frequency of your choice to automate repetitive tasks.

     

    Also refer to this other guide if you are looking for information about crontab (crons via SSH) on Cloud Server.

     

    Access the task scheduler (webcron)

    To access the task scheduling tool:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned.
    3. Click on Web in the left sidebar.
    4. Click on Task Scheduler in the left sidebar:
    5. Click on Tasks in the left sidebar.
    6. Existing crons and running tasks are displayed under the 2 tabs of the page:
    7. Click the Schedule a Task button to create a scheduled task by specifying, among other things, whether the URL of the script to be executed is password-protected, whether you want to receive notifications, and of course the desired interval (see below), etc.
    8. Do not forget to activate the task using the toggle switch.

     

    Minimum intervals

    You can schedule the cron at a minimum interval of:

    • 15 minutes with a shared hosting
    • 1 minute on Cloud Server

     

    Access the log of the executed task

    Click on the action menu ⋮ located to the right of the item concerned to access the quick management of your task and its execution log:



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    Customize WordPress with Elegant Themes

    This guide explains how to add a free Elegant Themes (Divi) theme to an already installed WordPress site via the Infomaniak installer.

     

    Prerequisites

    • Your WordPress site must be installed via the Infomaniak WordPress tools to use these themes and extensions.
    • Themes can be added during installation (step 14 of this other guide) or later.
    • To benefit from Elegant Themes support (customer service), you must subscribe to an Elegant Themes offer.

     

    Add an Elegant Themes theme

    To do this:

    1. Click here to access the management of your WordPress site on the Infomaniak Manager (need help?).
      • If your site does not appear here, it means it was not installed via the Infomaniak tools... Refer to the prerequisites above.
    2. Click directly on the name assigned to the product concerned:
    3. Click on the action menu ⋮ located to the right of the Web Application concerned.
    4. Click on Settings of the application:
    5. Click on Modify under Theme:
    6. Activate the desired theme.
    7. Click on the Save button:

     

    Use an Elegant Themes extension

    Refer to this other guide to install Monarch, Bloom.



    Updated 02.12.2025 Link to this FAQ:
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    List the contents of a folder that has no index

    This guide explains the "Options +Indexes" directive for Web Hosting, which facilitates navigation for visitors and allows for more advanced customization of how files are displayed.

     

    Preamble

    • One of the main advantages of enabling directory indexing is that visitors can view and list all files and subdirectories of a given directory, even if they do not know the exact name of the file they are looking for. This can be particularly useful for file-sharing websites or download sites.
    • Directory indexing also facilitates navigation for visitors who are not familiar with the file structure of the site. They can simply browse through the subdirectories to find the file or folder they need.
    • The "Options +Indexes" directive can be customized to display additional information, such as the size and modification date of files, or to hide specific files or directories.
    • Without this directive, a visitor may encounter an error of the following type:
    Accès interdit!
    Vous n'avez pas le droit d'accéder au répertoire demandé.
    Soit il n'y a pas de document index soit le répertoire est protégé.
    Si vous pensez qu'il s'agit d'une erreur du serveur, veuillez contacter le gestionnaire du site.
    Error 403

     

    Listing the contents of a web folder

    To list the items contained in a folder without a specific index:

    1. Create a .htaccess file in the folder in question.
    2. Enter the following command: Options +Indexes

    It should be noted that this solution will only work if you have no index in the directory in question; you need to remove the index.php, index.html, index.htm files, etc. but also the possible welcome.php file...

     

    Customizing the display

    Here is an example of code to customize the appearance of the file list generated by Apache:

    Options +Indexes
    IndexOptions FancyIndexing
    IndexOptions FoldersFirst IgnoreCase NameWidth=* DescriptionWidth=* Charset=UTF-8
    HeaderName header.html
    ReadmeName footer.html

    In this example, the user enables the "Indexes" option, adds the "FancyIndexing" option for a more aesthetic appearance, specifies the sorting order of the files, defines the width of the columns for the name and description of the files, and specifies the names of the files to use for the header and footer of the file list.



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    Connect with SSH key

    This guide explains how to connect to your Web Hosting using an SSH key.

     

    This will not work with a Node.js type site and Starter hosting.

     

    Prerequisites

    1. Create a FTP + SSH account from the Infomaniak Manager.
    2. Create an SSH key with a secure algorithm, for example ed25519:
      • ssh-keygen -t ed25519

        because with an rsa key (ssh-keygen or ssh-keygen -t rsa), the connection will be refused and the following error will be returned in verbose mode:

        debug1: send_pubkey_test: no mutual signature algorithm

     

    Upload the SSH key

    For this:

    1. Log in to the server via SSH (need help?).
    2. Go to the root of your hosting:

      cd ~
    3. Create the « .ssh» directory:

       mkdir .ssh
    4. Change the permissions of the .ssh directory to chmod 700.
    5. Create the file authorized_keys and paste your public SSH key into it on a single line (important).
    6. Change the permissions of the authorized_keys file to chmod 600.


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    Access phpMyAdmin

    This guide explains how to access phpMyAdmin with a Web Hosting.

     

    Access phpMyAdmin

    To access the Web Hosting in the Databases section:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the relevant product.
    3. Click on Databases in the left sidebar.
    4. Click on Log in to phpMyAdmin:
      • The correct server and a temporary user are automatically filled in.

     

    You can also click on the action menu ⋮ located to the right of a database user:

    • The correct server is automatically filled in.
    • The password to enter corresponds to the database user (the one you chose when creating the MySQL user reset if you have forgotten it).


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    Resolve an IP addressing issue

    This guide is about IP addresses, those…

    • …assigned to sites/housing/servers, dynamic or static, shared or dedicated,
    • …assigned by your Internet Service Provider (ISP) when establishing an Internet connection to your Infomaniak product.

     

    Preamble

    • A dedicated or static IP address for a website is a permanent IP address specifically assigned to it.
    • Unlike a shared IP address, which is used by multiple websites, a dedicated IP address ensures that only this platform is associated with this address.
    • Dedicated IP addresses for websites are often used in cases where stability, customization, and security are important, such as server hosting, firewall configuration, or activating SSL certificates (although it is possible to proceed without a dedicated IP address to install an SSL certificate).
    • Here are the main advantages:
      • Configuring a PTR entry or reverse DNS on dedicated IPs is useful, especially for installing a mail server, as some email providers check the PTR record before accepting emails sent from a server.
      • Better connection stability.
      • Reduced risk of a bad reputation linked to websites sharing the same IP address.
      • Ease of configuring certain technical aspects.
      • A dedicated IP can improve a website's referencing (although there are differing opinions among SEO specialists).
    • Attention: Infomaniak does not allow access to websites via HTTP(S) by IPs (dedicated) on managed servers; you must use a domain name that points to the IP (or use the preview URL).

     

    Add a dedicated IP to the website

    To add a dedicated IP to your website, refer to this guide.

    If you encounter issues directing web traffic to a defined port, refer to this other guide.

     

    Blocking the IP address (Internet connection)

    If you can no longer access…

    • … all your email addresses that you own with Infomaniak (which usually work well) and this with a software/email client from the same Internet network (i.e., from the same IP address provided by your ISP)…

    … or if you unfortunately performed this type of operation:

    • repeated unsuccessful connection attempts via FTP, SSH, or access points such as the WordPress login…
    • requests returning too many errors such as mass 403 errors…

    … your access to Infomaniak servers may be blocked following the banning of the IP address (banip / ipban) of your Internet connection.

    To unblock the situation, contact Infomaniak support by email and specify the domain concerned and especially your public IP address concerned.

     

    Permanent Unblocking (IP on Whitelist)

    With a Cloud Server, you can request to permanently authorize the IP address in question so that the blocking never happens again, regardless of the situation. To do this, you must:

    1. Have a dedicated IP associated with your Cloud Server.
    2. Be aware that Infomaniak will no longer block any potential attacks from this IP; attacks or malicious access attempts from this address will no longer be automatically blocked by the security systems.
    3. Confirm by email and from a contact address associated with the account (owner or administrator) that you understand and accept full responsibility in case of an attack from this IP.


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    Manage the 'MySQL prefix'

    This guide explains what the “MySQL Prefix” option in a site’s settings is for and what its implications are for the operation of your Web applications (CMS) and PHP scripts.

     

    Preamble

    • When the “MySQL Prefix” option is enabled for a site, it is no longer necessary to add the prefix “wxyz_” before the name and users of your MySQL databases.
    • A PHP script can thus connect to MySQL with the user “monuser” and a database “mabase” and access will be automatically made with the user “wxyz_monuser” and the database “wxyz_mabase”.
    • ⚠ If you are migrating from an old Infomaniak offer:
      • After migrating a site from the old console, the “MySQL Prefix” option is enabled by default in order to automatically maintain the connection of your Web applications (WordPress, Joomla, Drupal, etc.) and PHP scripts with your MySQL databases.
      • To ensure the proper functioning of your sites in case of migration of your hosting to another server, it is strongly recommended to disable this function and make the necessary adjustments.

     

    Manage the MySQL Prefix option

    Go further with environment variables

    It is possible to configure environment variables directly from the Manager for your entire website:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned:
    3. Click on Manage under Advanced Settings:
    4. Click on the PHP / Apache tab.
    5. Enable or disable the toggle switch MySQL Prefix:
    6. Click on the Save button at the bottom of the page.
    7. Make the necessary adjustments in the configuration files of your Web applications and PHP scripts…

     

    Implications and adjustments to be made

    After disabling the MySQL Prefix option for a site, some PHP scripts or CMS may no longer work. To restore the connection to your databases, you must update the following information in the configuration file(s) of the scripts concerned:

    • The name of the MySQL database: you will need to add the prefix of your server
      • before: mabase
      • after: wxyz_mabase
    • The user of the MySQL database: you will need to add the prefix of your server
      • before: monuser
      • after: wxyz_monuser


    Updated 25.11.2025 Link to this FAQ:
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    Install Laravel on Infomaniak hosting

    This guide is about Laravel, an open-source web framework written in PHP that follows the model-view-controller (MVC) principle. Also refer to their documentation.

     

    For additional help contact a partner or launch a free call for tenders — also discover the role of the host.

     

    Prerequisites

    • Have a Shared Web Hosting or Cloud Server with the latest MySQL/MariaDB.
    • Site under PHP 8.2.
    • Create an SSH access.
    • Create a database.

     

    Installation of Laravel 11

    To do this:

    1. Connect to the server via SSH (need help?).
    2. Navigate to the site directory by running the command “cd path-to-site” (for example cd sites/laravel.domain.xyz).
    3. Create a new project by running the command composer create-project laravel/laravel example-app.
    4. Modify the .env file at the root of the hosting to update the connection parameters to the new database:
      • DB_CONNECTION=mysql
      • DB_HOST=xxxx.myd.infomaniak.com
      • DB_PORT=3306
      • DB_DATABASE= the name of the MySQL database (xxxx_newbdd)
      • DB_USERNAME= the MySQL user with rights to this database
      • DB_PASSWORD= their password
    5. Navigate to the project directory and publish via SSH:
      cd example-app
      php artisan migrate
    6. Modify the target directory to point to the “public” subdirectory of the project, here /sites/laravel.domain.xyz/example-app/public.


    Updated 13.11.2025 Link to this FAQ:
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    Link a domain name to another

    This guide explains how to add a synonym domain to a domain name.

     

    Preamble

    • A synonym domain is a domain name that can serve as a secondary name for another domain.
    • When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A, etc. records), as well as its Web and Mail hosting.
    • Alternatively, you can also add a (domain) alias to a website or add a (domain) alias to a Mail Service.

     

    Add a synonym domain to a domain

    Prerequisites

    • The domain name of the future synonym or the management of its DNS zone…
      • … must be reserved with Infomaniak,
      • … must be configured with the Infomaniak DNS,
      • … must not be linked to any product yet.
    • The domain name on which the synonym will be placed…
      • … must not be associated with the Infomaniak Newsletter product.

    To access your domain names:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product in question.
    3. Click on Synonym Domains in the left sidebar.
    4. Choose to add a synonym.
    5. Click on Next:
    6. Choose an existing domain in the current Organization, or order a new domain in advance.
    7. Click the button to Confirm:
    8. That's it:

    Refer to this other guide if you are looking for information to dissociate a synonym domain name.



    Updated 14.11.2025 Link to this FAQ:
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    Display MySQL logs and slow logs

    This guide concerns MySQL/MariaDB and more particularly the analysis of indexes and queries with the Web Hosting.

     

    Slow log for long queries

    The MySQL slowlog is enabled on all MySQL servers and groups queries that take more than 5 seconds* to execute. If your queries are well constructed, you will never see these files. Otherwise, check regularly to correct any potential issues and ensure the proper functioning of your site.

    Contact Infomaniak support in writing to obtain them (except for the old v1 hosting, which can be viewed directly from the FTP Manager one level above /web in the /logs directory).

     

    And the logs?

    No MySQL log is created (except for slowlogs) as the servers would absolutely not support the load of recording millions of simultaneous logs. If needed, Infomaniak can activate this MySQL log for 5 minutes to allow you to analyze them with EXPLAIN and determine useful indexes for example. To do this, contact Infomaniak support in writing.

     


    * elapsed time. And regarding locks, the documentation provides the following clarification: "The time to acquire the initial locks is not counted as execution time



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    Change the FTP / SSH password

    This guide explains how to change the password of an FTP or FTP/SSH account for an Infomaniak Web Hosting site.

     

    Change the password of an existing FTP user

    To access the site on Web Hosting to modify its FTP accesses:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned.
    3. Click on FTP / SSH in the left sidebar.
    4. Click on the action menu ⋮ to the right of the user concerned in the table that appears.
    5. Click on Edit:
    6. Enter the new password that will be used for your FTP or SSH accesses directly.
    7. If necessary, you can generate a strong password.
    8. Confirm the changes:


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    Manage multiple FTP connections

    This guide helps to resolve a potential 530 error by reducing the number of simultaneous FTP connections to Web Hostings.

     

    Resolve a 530 error

    The number of simultaneous FTP connections that can be established to the FTP space of a hosting is limited to 25.

    The error message 530 Sorry, the maximum number of clients (25) for this user are already connected generally appears following multiple and simultaneous connections with an FTP software/client that poorly manages disconnections or attempts to open multiple connections at the same time in an attempt to speed up the download.

    Once you have received this error, you need to close the FTP program then wait 30 minutes so that the server disconnects the active connections and you can reconnect.

    You can also create a new FTP user and connect with it.

    To avoid this situation with FileZilla, go to the menu Edit -> Settings then under the Transfers tab and set the number of simultaneous transfers to 2.

    It is recommended to use the FTP Manager file manager.



    Updated 24.11.2025 Link to this FAQ:
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    Resolve a 429 or 503 error (related to the Web Server)

    This guide details the errors of type Rejected, too many connections from this host if they occur when visiting a website.

     

    Error origins

    429 Too Many Requests

    This error occurs when the server is overwhelmed by a large number of requests in a short period of time, which can be due to heavy use of the site or abuse.

    503 Service Unavailable

    This error can be caused by several factors, including scheduled maintenance work on the server, server overload due to high traffic, or running a script that exceeds the server's resource limits.

    Rejected, too many connections from this host

    This error occurs when the server rejects connections due to a high number of simultaneous connections from the same IP address. Check the "Access and error logs" on your hosting dashboard to find multiple entries of the form:

    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/blocktopmenu/js/superfish-modified.js current:34 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/blocktopmenu/js/hoverIntent.js current:34 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/productscategory/productscategory.js current:34 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/modules/feeder/rss.php current:35 limit:30	
    
    [Fri Sep 02 11:40:31] [error] [client 222.111.123.123] Rejected, too many connections from this host. (vhost:domain.xyz uri:/js/modules/favoriteproducts/favoriteproducts.js current:34 limit:30	

    In this example, the IP 222.111.123.123 is executing 30 simultaneous connections on each page, consequently, it is automatically rejected as this may resemble an attack or scan.

     

    Resolution tips

    A few tips to resolve these errors:

    • Check the scripts that make multiple connections to the server to display data.
    • Optimize the affected script(s) so that they require fewer resources.
    • Increase the limits of the affected site to allow the script to do everything it needs to do and/or limit the number of simultaneous connections (especially on a Cloud Server where the limits — RAM, execution time, simultaneous connections — can be significantly increased).
    • Migrate your hosting to a Cloud Server.


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    Unlink a domain name associated with the website

    This guide explains how to remove an alias domain from an Infomaniak Web Hosting. The main domain name of the site will then no longer be linked to any other domain name.

    This allows you to subsequently create a new Web Hosting or separate site for the domain name thus unlinked.

     

    Prerequisites

    • Have dissociated the synonym domain name from the main domain name if there was an association previously.

     

    Remove the alias domain

    To remove an alias domain from your site:

    1. Click here to access the management of your product on the Infomaniak Manager (need help?).
    2. Click directly on the name assigned to the product concerned:
    3. Click on the chevron to expand the Domains section of this site.
    4. Click on the action menu ⋮ to the right of the domain to be removed.
    5. Choose Unlink:
    6. Confirm the deletion of the alias.


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