Knowledge base

This guide explains how to change the password of a database for a Web Hosting.

Change MySQL MariaDB Password, etc.

To do this, it is necessary to modify the user associated with the relevant database and change the password (without having to provide the old one) from the Infomaniak Manager:

1. log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser such as Brave or Firefox
2. click on the ‍ icon at the top right of the interface (or navigate through the left side menu, for example)
3. choose Hosting (Web & Domain universe)
4. click directly on the name of the object concerned in the displayed table
5. click on Databases or MariaDB in the left side menu
6. click on the Users tab
7. click on the desired account:
   
8. in the opened window, enter the new password and configure any new rights
9. if necessary, read this guide (click here) to update anything that used the old password (scripts, sites...)

This guide explains how to modify the automatic backup configuration of applications such as WordPress & Apps by Infomaniak (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in paid Web Hosting offers.

Configure Backups

To manage App backups:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Choose Hosting (universe Web & Domain)
4. Click on the relevant object's name in the displayed table
5. Click on My Sites in the left sidebar menu
6. Click on WordPress & Apps in the left sidebar menu
7. Click on the Configure button of the respective Web application
   
8. Choose the desired backup mode (if enabled, backups are performed daily; seven recent backups are retained along with those from 15 and 30 days ago)
9. Save the changes
   

To view existing backups, click on the Backups tab:

Learn More

• Install a Web Application
• Restore a Web Application

Dieser Leitfaden erklärt, wie Sie bestimmte ein- und/oder ausgehende Ports in der Firewall eines Webhostings oder eines Cloud Servers freigeben können.

Vorbemerkung

• Auf einem Shared Webhosting können nur ausgehende Ports geöffnet werden.
• Auf einem Cloud Server können eingehende und ausgehende Ports geöffnet werden.
• Das Öffnen von Ports ermöglicht den ordnungsgemäßen Betrieb bestimmter Anwendungen, kann jedoch die Sicherheit Ihres Hostings verringern.

Auf das Tool zugreifen und eine Regel hinzufügen

So verwalten Sie die Portfreigaben über den Manager:

1. Hier klicken, um auf die Verwaltung Ihres Produkts im Infomaniak Manager zuzugreifen (Brauchen Sie Hilfe?).
2. Klicken Sie direkt auf den Namen des betreffenden Produkts.
3. Klicken Sie im linken Seitenmenü auf Sicherheit.
4. Klicken Sie im linken Seitenmenü auf Portfreigabe.
5. Klicken Sie auf die Schaltfläche Port öffnen:
   

Es kann jeweils nur eine IP oder ein Host pro Zeile und nur ein Port pro Regel hinzugefügt werden.

Wenn Sie eine IP oder einen Host angeben, wird die Verbindung nur in folgenden Fällen zugelassen:

• Eingehende Regel: wenn die Verbindung von dieser IP oder dem angegebenen Host stammt
• Ausgehende Regel: wenn die Verbindung zu dieser IP oder zu diesem Host erfolgt

Gleiches gilt für den Verbindungstyp: Wenn das für die Verbindung verwendete Protokoll nicht mit dem in der Regel angegebenen Protokoll übereinstimmt, wird die Verbindung nicht zugelassen.

Ausgangsport 25 global öffnen

Sie können den Ausgangsport 25 im Manager öffnen, wenn ein Zielhost angegeben ist.

Auf einem Cloud Server um diesen Port weltweit zu öffnen, kontaktieren Sie den Infomaniak-Support und begründen Sie Ihre Anfrage.

Standardmäßig geöffnete Ports

Sobald Sie auf das Tool zur Portfreigabe zugreifen, finden Sie eine Liste der standardmäßig geöffneten Ports auf der Seite.

Auf einem Cloud Server um bestimmte aufgelistete Ports zu schließen, kontaktieren Sie den Infomaniak-Support und begründen Sie Ihre Anfrage.

Die Anzeige kann sich manchmal über mehrere Seiten erstrecken:

MySQL-Ports

Informationen zu den Ports für Datenbanken finden Sie in diesen Anleitungen:

• Datenbankzugriff von einem anderen Hosting
• Cloud Server mit einer externen Datenbank verbinden
   

Portaktivität überprüfen (Cloud Server)

Auf einem Cloud Server, um zu überprüfen, ob eine Anwendung auf einem bestimmten Port (1234 im folgenden Beispiel) lauscht und um den Namen der betreffenden Anwendung zu erfahren, führen Sie im SSH-Terminal folgenden Befehl aus:

netstat -anpe | grep "1234" | grep "LISTEN"

This guide explains why it's dangerous to use a version of PHP that is no longer officially maintained and how to use a newer version of PHP with a website hosted by Infomaniak.

Is Using an Outdated Version of PHP Dangerous?

When you use a (soon to be) vulnerable version of PHP on one or more of your sites, a warning message appears in the dashboard of the affected hostings.

The PHP language evolves regularly and when you use a version of PHP that is no longer maintained, you expose your website to security risks. Malicious individuals could, for example, exploit known security vulnerabilities to break into your site and alter its content. It is therefore strongly recommended to always use a recent version of PHP.

There are 3 possible statuses:

• the PHP version is fully supported: no action is required
• the PHP version only receives security updates: it is recommended to use a more recent version of PHP
• the PHP version is no longer maintained: it is strongly recommended to use a more recent version of PHP

Learn more: http://php.net/supported-versions.php

Using a More Recent Version

The latest versions of PHP are more efficient and speed up the loading of websites.

Before using a more recent version of PHP, the following precautions should be taken:

• if your site operates with a CMS or a web application (WordPress, Joomla, Drupal, etc.), it is recommended to check that its current version is compatible with the version of PHP you plan to use
• if your site was developed by hand, it's necessary to consult the official PHP documentation in order to be aware of modified functions and possible incompatibilities

If you encounter problems after migrating a site to a newer version of PHP, it may be possible to revert to a previous version of PHP if it is still supported.

This guide explains how to manage files on a Web Hosting using an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Introduction

• To manage your web hosting files easily & quickly without installing an application or entering FTP credentials, use Web FTP from your Infomaniak Manager
• Web FTP supports CHOWN and ZIP compression/decompression
• If you need help with creating and editing FTP accounts, refer to this guide

Parameters for FTP Software

Regardless of your FTP software/client, the 3 essential parameters for configuring FTP access are always:

1. Host name: FTP server address
2. Username: FTP account name
3. Password: FTP account password
   
    
   • The port number is generally left as default
   • The connection type and mode is generally left as default
   • If a limit on simultaneous connections is offered, it is recommended to enable it

Obtain Hosting Login Information

You can find all the information in your Infomaniak Manager:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on FTP (or FTP / SSH) in the left sidebar menu
   

1. FTP Host Name

The host name to use in your FTP software/client is specified at the top of the page obtained in step 5 above and an icon allows you to copy the address to the clipboard.

Starter Offer - Basic Web Page

If the specified domain is not functional (does not point to the hosting IP address, for example), then use the IP address as the host name, in the form 123.45.678.123 (refer to this guide).

Paid Web Hosting

Use the host name in the form xyzb.ftp.infomaniak.com, for example.

2. FTP Username

The username is the name of the account to create in your Manager: xyzb_abcdefg, for example

3. FTP User Password

The FTP user password is set by the creator of the FTP account. If forgotten, edit the FTP account by clicking on it and set a new password.

Once the Connection is Established…

When you enter the 3 required parameters, your FTP application should display the directory structure of your hosting:

Refer to the documentation of the application used for more information.

This guide explains how to install a new WordPress site with WordPress & Apps Infomaniak included in the paid Web Hosting offers.

Install WordPress Infomaniak…

… while creating a new site on the hosting

To access Web Hosting and add a new site by installing WordPress at the same time:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the button to add a site:
   
4. Choose to install WordPress.
5. Click on the Next button:
   
6. Click on the button to use an existing domain name in your Organization (or on the other button if you need to order a new domain first).
7. Select the domain name from your already acquired domains (the advanced options allow you to choose a custom location on the hosting server, and an earlier version of PHP).
8. Click on the Next button:
   
9. Wait a few minutes while the site is being created on the hosting.
10. Enter the requested information, which will help you log into the WordPress dashboard (this information can be changed at any time after installation).
11. Click on the Next button:
    
12. Enter the information related to your site (this information can be changed at any time after installation).
13. Click on the Next button:
    
14. Choose between the Divi theme and the official theme of the latest WordPress version (this information can be changed at any time after installation).
15. Click on Next.
16. Choose whether or not to install two Premium extensions offered with your subscription: Monarch and Bloom.
17. Click on Next.
18. Confirm the installation from the summary page.
19. You can then log into the WordPress dashboard or return to Infomaniak site management.

… on an existing and empty site

To access the existing blank site on the hosting and install WordPress:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Click on the button to add an application:
   
4. Choose to install WordPress:
   
5. At the bottom, click on the Next button.
6. Enter the requested information, which will help you log into the WordPress dashboard (this information can be changed at any time after installation).
7. Click on the Next button:
   
8. Enter the information related to your site (this information can be changed at any time after installation).
9. Click on the Next button:
   
10. Choose between the Divi theme and the official theme of the latest WordPress version (this information can be changed at any time after installation).
11. Click on Next.
12. Choose whether or not to install two Premium extensions offered with your subscription: Monarch and Bloom.
13. Click on Next.
14. Confirm the installation from the summary page.
15. You can then log into the WordPress dashboard or return to Infomaniak site management.

Uninstall WordPress Infomaniak…

… while removing the website from the hosting (and keeping or not keeping the WordPress data)

To access Web Hosting and remove the website:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the action menu ⋮ located to the right of the concerned item.
4. Click on Unlink the site:
   
5. Choose whether you want to delete everything or keep the WordPress data on the hosting server.
6. Confirm the deletion:
   
    

… while keeping the site on the hosting

To access Web Hosting and uninstall WordPress:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the action menu ⋮ located to the right of the concerned application.
4. Click on Delete the application:
   
5. Confirm the deletion.
6. Click on Uninstall to remove WordPress:
   

Learn more

• See all WordPress FAQs
• Install a free SSL certificate
• Install another Web application

This guide concerns the support of secure hash functions (notably SHA-256) by Infomaniak servers, as well as the emphasis on SSL/TLS certificate security using CSRs generated with SHA-256.

SHA-256 Hash Algorithm

The cryptographic hash function SHA-1 is compatible, and Infomaniak servers also support the SHA-256 function, which is useful especially for Paypal and SaferPay (SIX).

The Certificate Signing Requests (CSRs) are in SHA-256 and not in SHA-1.

This guide explains how to suspend the administrative management of a product so that no user can use it within the Infomaniak Manager.

Prerequisites

• be an administrator or legal representative (users with limited rights such as collaborators and clients will not be able to do this)

Block a Product

To block or unblock specific products for the entire organization:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Go to the product you want to block
3. Click on Manage on the product's dashboard
4. Click on Block Product Management
   

By blocking the management of a product:

• only administrators and the legal representative can unblock it
• users with limited rights such as collaborators and clients who have access to this product can no longer manage it

An email is sent to the users of the organization.

Suspend Emails

A Mail Service cannot be blocked as indicated above, but it can be put in maintenance mode.

To suspend email addresses:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on Manage
6. Click on Enable Maintenance
7. Confirm by clicking the red button to suspend the use of the addresses (receiving is not interrupted but access for viewing is not possible)
   

This guide explains how to link a domain name to an Infomaniak Web Hosting offer.

Where is your domain name located?

At Infomaniak, same organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email service, then there is nothing to do.

• Check and correct any errors using this guide (click here)

At Infomaniak, different organization

If your domain name is registered with Infomaniak but in another user account or organization, then you need to:

• edit its DNS zone by specifying the site's IP address in the form of an A record and then wait up to 48 hours

OR

• move it within the same organization

At Infomaniak with external DNS

If your domain name has DNS that are not Infomaniak's, then you need to:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the site's IP address in the form of an A record and then wait up to 48 hours

OR

• Change the current DNS and select the use of Infomaniak's DNS; check and correct any errors using this guide

Elsewhere with external DNS

If your domain name has DNS that are not Infomaniak's, then you need to:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the site's IP address in the form of an A record and then wait up to 48 hours

OR

• Change the current DNS (if necessary, consult the help of the relevant provider) by specifying Infomaniak's DNS (this implies having a DNS zone with Infomaniak; it will be configured correctly but check and correct any errors using this guide)

Elsewhere but you're bringing it back

If your domain name is registered with another registrar and you want to bring it back to the same place as your Infomaniak email, you need to:

• transfer the domain name to Infomaniak (it will be configured correctly but check and correct any errors using this guide)

If the domain name is intended to be an alias of your main site, you need to add the alias to your site. 

This guide explains how to connect via SSH to a Web Hosting or a Cloud Server.

Connecting via SSH

via a web browser

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Edge
2. Click on the icon ‍ in the top right corner of the interface (or navigate through the left side menu, for example)
3. Choose Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on FTP / SSH in the left side menu
6. Click on the Web SSH button

via terminal or an application

To connect via SSH, install or activate a software according to the operating system:

• Terminal (application already integrated into macOS and Linux)
• PuTTY (Windows)
• Windows 10 SSH Client (help in French / in English)

Then execute the following command:
 

ssh username@server

• Username being the FTP account username
• Server being the host server (e.g., xxxx.ftp.infomaniak.com)

To find out which command is available and to know the path to use, type the "whereis" command:

$ whereis mysql
mysql: /opt/mysql/bin/mysql