This guide explains how to migrate an old Infomaniak accommodation (old 60GB) from the current offer.

Preamble

• The new accommodation Infomaniak are much more performance, flexible and secure.
• In any case, your current site remains visible to your visitors the time of migration:
  • It is you who decide, within a month, when you will definitely want to switch to the version of the website that has been copied or rebuilt on the new servers.
     

Migrating old accommodation on the current offer

Access old-generation web hosting:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ located to the right of the element concerned.
3. Click on Change offer:
    
   
    
   • If you do not see the "Change Offer" button, make sure you are connected to an account with l es billing fees.

Follow carefully the guide adapted to your situation:

1. Keep your current site ( recommended)
2. Clear the content of your hosting and create a new site ( ideal for starting from 0)
3. Keep your current site and switch to a Cloud Server

This guide explains how to manage the content of a web hosting by accessing the server by FTP protocol or via command line (CLI) safely thanks to the SSH.

Preamble

• When creating an FTP account, you have the choice between two types of account:
  1. An account FTP + SSH gives the user access to all the content of a hosting and allows him to manage it by FTP and SSH.
  2. An account FTP allows you to restrict a user's access to a folder and its subfolders; if you manage multiple sites on the same hosting, this allows you to distribute site management between several webmasters, e.g.
• Since the Manager Infomaniak, it is also possible to connect quickly without specifying a particular account.

Manage FTP accounts and access

To access Websites to manage the FTP part:

1. Click here in order to access the management of your accommodation on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the accommodation concerned.
3. Click on FTP / SSH in the left side menu:
   
   • From this stage, either...
     1. ... click on the button Add to create a new FTP/SSH account,
     2. ... click on the name of the account concerned for change password,
     3. ... delete an account from the action menu ⋮ to the right of the object concerned.

Configure FTP software/client

Thanks to FTP software/client like Filezilla or CyberDuck, manage files actually by FTP without limit (possibilities of working in the background, resuming transfers after cut-off, limiting debits, etc.).

Be aware of this other guide if you are looking for information about the configuration of an FTP software/client.

This guide explains how to use the file manager Web FTP which allows you to easily and quickly manage the content of your Web Hosting.

Preamble

• The online service Web FTP / FTP Manager allows you to…
  • … create files.
  • … browse directories.
  • … transfer files smaller than 48 MB* between your computer and the server:
    • to exceed this limit and for background work possibilities, resume transfers after disconnection, bandwidth limitation, etc. use an FTP software/client like Filezilla or CyberDuck!
  • … handle existing files (copy, rename, move, delete, …).
  • … edit and view text, php and html files smaller than 1 MB.
  • … compress and decompress zip files.
• With Web FTP it does not require any special access as long as you have management rights for a hosting service present in the Infomaniak Manager.

Access the server via Web FTP

To quickly access the site's server via FTP or SSH:

1. Click here to access the management of your web hosting on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant hosting.
3. Click on FTP / SSH in the left sidebar.
4. Click on the SSH web or Web FTP buttons available:
   

Multiple file upload

It is not possible to upload folders due to the technology used, which does not support it.

Multiple file selection is however possible, which allows sending a large number of files at once in a previously created folder.

Alternatively, you can consider uploading a zipped folder (.zip) and extracting this archive once on the server, using the same WebFTP tool.

This guide provides solutions for errors like Malicious Website! The website has been reported as malicious and has been blocked based on your security preferences.‍

Who Displayed This Message?

This error message or warning…

• … IS NOT added by Infomaniak.
• … is generated based on Google’s own criteria, notably using https://www.stopbadware.org/.
• … may appear in English (STOP! This Website Can Harm Your Computer!).
• … may no longer appear directly because…
  • … you are no longer listed by Google.
  • … you are using a browser that does not rely on Google’s checks.

What Should You Do?

If this does not concern the site you are managing, refer to Google’s help on this matter.

If the site is yours, review the advice below:

• Check the source code of the published page: there is likely additional code compared to clean pages; it could be a malicious iframe or some form of inclusion…
• On the page in question, click the "Why was this site blocked?" button and follow the instructions…
• Refer to Google’s documentation on this topic.
• Monitor the vulnerability detection tool, which could resolve the issue in the meantime.

This guide explains how modify PHP version available for the sites of your Web hosting Infomaniak.

Preamble

• It is possible to switch from an old and potentially vulnerable PHP version to a recent version, but then go back to this vulnerable version will no longer be possible for security reasons.
• The change is real immediately and to the infinite.
• Be aware of this other guide if you are looking for information about the configuration of the PHP version used in SSH.
   

Edit the PHP version used for a website

It is possible to easily modify the PHP version used on the whole of a website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on ‍ More information.
4. Click on Edit:
   
5. Choose the desired PHP version:
   
6. Click on Save at the bottom of the page to save the modification.

This guide explains how to add a MySQL/MariaDB database, create or modify users, and how to find all the necessary settings to configure your scripts and CMS on a Web hosting.

Manage databases

To access the database management page of your hosting:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Databases (or MariaDB (if necessary) in the left side menu:
   

Databases

Under the tab Databases you can:

• Create a MySQL database/MariaDB by clicking on the button Add Database.
• Import, Export or restore a MySQL database by clicking on the chevron ‍ to the right of the button Add.

Users

Under the tab Users you can:

• Create a MySQL/MariaDB database user by clicking on the button Add User.

Configuration information

It is also here that you will find the information required to configure CMS or web applications:

• The name of a database (e.g. XXXX_dbname)
• The user name of a database (e.g. XXXX_username)
• The password the user name of a database ( the one you chose to create MySQL/MariaDB user to redefine if you have forgotten it)
• The MySQL/MariaDB server databases / host name / hostname (e.g. XXXX.myd.infomaniak.com) with its version (5.7 e.g.)

User Rights, Shared Servers & Cloud

• With rights in reading-Select.
• With rights in Writing: "INSERT, UPDATE, DELETE, CREATE TEMPORARY TABLES, LOCK TABLES"
• With Rights admin: "CREATE, DROP, INDEX, ALTER, CREATE VIEW, SHOW VIEW, REFERENCES"
  • + "CREATE ROUTINE, ALTER ROUTINE, EXECUTE, TRIGGER, EVENT" on Cloud Server only (be aware of this other guide on this subject)
• Without no rights: the user will not see the database in phpMyAdmin

Web application databases

• Be aware of this other guide about WordPress.
• Be aware of this other guide about Joomla.

This guide explains how to view information about visitors who have accessed your Web Hosting (traffic stats).

Introduction

• The result is presented in a simple format enhanced with graphs, allowing for easy interpretation.
• Annual, monthly, daily, and hourly statistics are displayed by site, HTTP address, referring site, country, etc.
• Refer to this other guide if you are looking for information about access logs.

Accessing visit statistics

To view the traffic statistics:

1. Click here to access the management of your product on the Infomaniak Manager (need help?)
2. Click directly on the name assigned to the product in question.
3. Click on Statistics in the left sidebar.

Then, the top section allows you to select:

• A: the site in question
• B: the type of desired statistics
• C: the period
• D: more details
  

The page accessible under "Details" also allows you to download the statistics to be interpreted by a third-party tool:

Explanations of terms

There is no distinction between humans and robots. You can also use tools like Matomo, Open Web Analytics, Google Analytics, etc.

Meaning of "Commercial (com)" in the list of countries

When you view the statistics under "Geographic Zones", you will notice that "Commercial" represents a significant portion of the traffic. This category includes users connected to the Internet via Internet Service Providers (ISPs) with a .com domain in their address. It is difficult to determine which country or countries are represented by .com because this extension is used by several ISPs from different countries. Moreover, the "Commercial" category may also include businesses using .com addresses regardless of their actual geographic location.

As for the "unresolved" addresses, they correspond to IP addresses that cannot be resolved to a specific geographic location. These addresses may result from various reasons such as ISP privacy settings or virtual private networks (VPN). They therefore remain undetermined in the geographic location statistics.

The Student Program allows you to obtain 1 Web Hosting and 1 kSuite Standard for free to develop your digital skills during higher education.

Preamble

• A domain name is required for the proper functioning of the products and this remains paid.
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada.
• Offer reserved for new hosting orders (does not apply to orders already in progress or renewed orders).
• 1 Web Hosting (= storage for 20 Websites on 250 GB of SSD space) and 1 Standard kSuite offered per person.
• The student must be of legal age (or have parental authorization).
• The student must be able to prove their status with a valid registration card and a valid ID card:
  • student card or school certificate: it must be up-to-date and show the school, the current school year as well as your first and last name
  • ID card (front/back): it must be valid with a clear and readable photo
  • your official student email address: it is provided by your school, e.g.: prenom.nom@votre-école.com
• The duration of the offer depends on the validity period of the registration card and will not exceed 4 years in total.

Get free online hosting

To take advantage of this offer, familiarize yourself with the offer page and prepare the required documents.

Discover the other free Infomaniak services!

This guide details the technical and administrative aspects of hosting multiple websites on the same platform.

Technically speaking

A single hosting package can encompass various websites. Therefore, it's possible to add multiple websites to one hosting account (multi-site / multi-domain management). In this scenario, the resources of the hosting (disk space, databases, script execution time, and memory, etc.) are shared among the various websites on the hosting account.

The basic Cloud Server plan includes a certain number of hostings (e.g., 5) and a higher number of websites (e.g., 20). In this example, that means you could create 20 websites (with 20 different domains/subdomains) that you can freely organize across your 5 hosting accounts.

Administratively speaking

Regarding the organization within the Infomaniak Manager, management and access rights cannot be assigned to a specific website on a hosting account. A user that you add to the organization cannot have rights limited to just one site; they will always have access to the entire hosting account.

However, at the server data level, it is possible to create an FTP user restricted to a specific folder (this should be limited to the folder where the site is located).

Managing a single site among others on the same hosting can also be considered directly within the tool used for the site (e.g., WordPress user management).

Also read: https://news.infomaniak.com/quel-hebergement-web-choisir/

This guide explains how to add an additional website to an existing Infomaniak hosting plan.

Introduction

• The hosting may be on a shared Web Hosting plan or on an Infomaniak Cloud Server.
• The additional site can be either:
  • a second domain name (e.g., domain2.xyz),
  • or a subdomain (e.g., abc.domain.xyz) of a domain name you already own.
• In this multisite/multidomain management (virtual host), the total disk space and resources of your hosting are shared among your sites/subdomains.

Access Site Management

Prerequisites

• If the 20 site slots offered on the Web hosting are already used, order additional sites.

To access a Web Hosting plan to add a site:

1. Click here to access your product management in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click the blue Add button.
   
4. Choose optional content for the new site (A)‍ or no specific installation (B)‍:‍
   
5. Press Next.
6. Choose the type of domain to be assigned to this new site:
   1. an already acquired domain name
   2. a subdomain created from an already acquired domain name
   3. a domain name that is still available and to be ordered
7. Enter the Domain name (domain2.xyz, for example) or the Subdomain.
   
8. Choose any Advanced Options, including:
   1. By default, the new site is added to the /sites/domain2.xyz directory on your FTP server.
   2. To manually define another directory, check Define location manually and indicate the path and name.
   3. Create a new folder if needed:
      
9. Click Continue.