This guide explains how to change the password of a MySQL / MariaDB database of a Web hosting.

Preamble

• Be aware of this other guide if you are looking for information about updating the login information (scripts, sites...) related to a database password change.
• A database user created following the installation of a Web application (proposed by Infomaniak) cannot be changed (a padlocks is displayed next to it, see point 5 below).
• To access the database to which it is attached, it is necessary to create a new database user with the password of your choice then it assign rights on the desired database.

Change MySQL MariaDB password etc.

In order to do this, it is necessary to intervene on the user attached to the database in question, and to change the password (without having to provide the old one) from the Manager Infomaniak:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Databases in the left side menu.
4. Click on the tab Users.
5. Click on the action menu ⋮ located to the right of the element concerned.
6. Click on Edit:
   
7. Click on Change Password.
8. Enter the desired new password.
9. Click on the button Save:
   
10. If necessary, you can configure any new rights to access existing hosting databases.

This guide explains how to modify the automatic backup configuration for Infomaniak Web Applications (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in the paid Web Hosting offers.

Preamble

• This does not apply to WordPress, which can be backed up and then restored via:
  • the automatic backup of hosting,
  • extensions allowing you to manually back up everything, including an easy reinstallation file.

Set up backups

To manage the backups of the Apps:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product:
   
3. Click on the action menu ⋮ located to the right of the relevant Web Application.
4. Click on Settings for the application:
   
5. Click on Edit to the right of the Application:
   
6. Under the Configuration tab, click the box to access advanced configuration:
   
7. Choose the desired update and backup modes:
   • 7 recent backups are kept, as well as those from 15 and 30 days ago.
8. Save the changes using the button at the bottom right.

Learn more

• Install or uninstall a Web Application
• Change the domain name associated with the Web Application
• Restore a Web Application

This guide explains how to allow certain ports entering and/or leaving the firewall (or Firewall) of a Web hosting or of a Cloud Server.

Preamble

• On one shared web hosting, it is only possible to open ports in Get out.
• On one Cloud Server, it is possible to open ports in entry and in Get out.
• The opening of ports ensures the proper functioning of some applications but may reduce the security of your hosting.

Access the tool and add a rule

To manage port opening from the Manager:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Security in the left side menu.
4. Click on Opening of ports in the left side menu.
5. Click on the button Open Port:
   

It is possible to put only one IP or host per line, and only one port per rule.

By indicating an IP or a host, the connection will only be allowed in these cases:

• Règle entrante: if the connection comes from this IP or the specified host
• Règle sortante: if the connection is made to this IP or host

Same for "Type" connection, if the protocol used for the connection is not that specified in the rule, the connection is not allowed.

Open the outgoing port 25 globally

You can open the outgoing port 25 from the AIFM if a destination host is specified.

With a Cloud Server, to open this port to the whole world, contact Infomaniak support justifying your request.

Default Open Ports

Once accessed to the port opening tool, you will find the list of ports opened by default on the page.

With a Cloud Server, to close some of the ports listed, contact Infomaniak support justifying your request.

The display can sometimes be done on several pages:

MySQL ports

About database ports, check out these guides:

• Database access from other hosting
• Connecting a Cloud Server to an external database
   

Check port activity (Cloud Server)

On Cloud Server, to check if an application is listening to a particular port (1234 in the example below) and to know the name of the application in question, run in SSH:

netstat -anpe | grep "1234" | grep "LISTEN"

This guide explains why it is dangerous to use a version of PHP that is no longer officially up-to-date and how to use a newer version of PHP with a website hosted by Infomaniak.

Is it dangerous to have an obsolete version of PHP?

When you are using a version of PHP (in a short time) that is vulnerable on one or more of your sites, a warning message is displayed in the relevant hosting dashboard.

PHP language evolves regularly and when you use a version of PHP that is no longer up to date, you expose your website to security risks For example, malicious people could exploit known security flaws to enter your site and modify its content. It is therefore strongly recommended to always use a recent version of PHP.

3 statutes are possible:

• PHP version is fully supported‍: no action is required
• PHP version only receives security updates‍: it is recommended to use a more recent version of PHP
• PHP version is no longer up to date‍: it is strongly recommended to use a more recent version of PHP

Further information: http://php.net/supported-versions.php

Use a more recent version

The latest versions of PHP are more efficient and speed up the loading of websites.

Before to use a more recent version of PHP, it is necessary to take the following precautions:

• If your site works with a CMS or web application (WordPress, Joomla, Drupal, etc.), it is recommended to check that its current version is compatible with the PHP version you plan to use
• if your site has been developed by hand, it is necessary to consult the official documentation of PHP in order to become aware of the modified functions as well as possible incompatibilities

If you find problems after you migrate a site to a more recent version of PHP, it may be possible to go back to a previous PHP version if it is still supported.

This guide explains how to manage the files of a Web Hosting with an FTP software/client like Filezilla, Cyberduck, Commander One, Transmit, etc.

Preamble

• To easily and quickly manage the files of your web hosting without having to install an application or enter FTP credentials, use Web FTP from your Infomaniak Manager.
• Web FTP allows, among other things, the CHOWN and the compression/decompression of zip files.
• Refer to this other guide if you are looking for information about creating and editing FTP accounts.

Parameters to provide for FTP software

Regardless of your FTP software/client, the three essential parameters for configuring FTP access are always:

1. Hostname: FTP server address
2. username: FTP account name
3. password: that of the FTP account
   
    
   • The port number is generally left at default.
   • The connection type and mode is generally left at default.
   • If a limit on the number of simultaneous connections is offered, it is recommended to activate it.

Getting the connection information for the hosting

You will find all the information on your Infomaniak Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on FTP (or FTP / SSH) in the left sidebar
   

1. FTP host name

The hostname to use in your FTP software/client is specified at the top of the page obtained in step 3 above and an icon allows you to copy the address to the clipboard.

Starter Offer - basic Web page

If the indicated domain is not functional (does not point to the IP address of the hosting, for example), then use the IP address as the host name, in the form 123.45.678.123 (refer to this other guide).

Paid Web Hosting

Use the hostname in the form xyzb.ftp.infomaniak.com for example.

2. FTP username

The username is the name of the account to create on your Manager: xyzb_abcdefg for example.

3. FTP user password

The FTP user password is set by the creator of the FTP account. If you forget it, edit the FTP account by clicking on it and set a new password.

Once the connection is established…

When you enter the three required parameters, your FTP application should display the directory structure of your hosting:

This guide explains how to install a new WordPress site with WordPress & Apps Infomaniak included in the offersWeb hosting paid.

Install WordPress Infomaniak…

... while creating a new site on hosting

In order to access the Web Hosting and add a new site by installing WordPress at the same time:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the button to add a site:
   
4. Choose to install WordPress.
5. Click the Next button:
   
6. Click on the button to use a domain name already present in your Organization (or on the other button if you need to first order a new domain).
7. Select the domain name from your already acquired domains (advanced options include choosing a custom location on the hosting server, and an earlier version of PHP).
8. Click the Next button:
   
9. Wait for a few minutes to create the site on the accommodation.
10. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
11. Click the Next button:
    
12. Enter the information about your site (it is possible to modify this information at any time after installation).
13. Click the Next button:
    
14. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
15. Click Next.
16. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
17. Click Next.
18. Confirm the installation from the summary page.
19. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

... on an existing and empty site

In order to access the existing blank site on the hosting and to install WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned:
   
3. Click on the button to add an application:
   
4. Choose to install WordPress:
   
5. At the bottom, click the Next button.
6. Enter the requested information, it will serve you to connect in the WordPress dashboard (it is possible to modify this information at any time after installation).
7. Click the Next button:
   
8. Enter the information about your site (it is possible to modify this information at any time after installation).
9. Click the Next button:
   
10. Choose between the Divi theme and the official theme of the most recent WordPress version (it is possible to modify this information at any time after installation).
11. Click Next.
12. Choose whether to install two Premium extensions offered with your subscription: Monarch and Bloom.
13. Click Next.
14. Confirm the installation from the summary page.
15. You can then log in to the WordPress dashboard or go back to the management of the Infomaniak website.

Uninstall WordPress Infomaniak...

... while deleting the hosting website (and keeping WordPress data or not)

In order to access the Web Hosting and remove the website:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the item.
4. Click Unlink the site:
   
5. Choose if you want to erase everything or keep the WordPress data on the hosting server.
6. Confirm deletion:
   
    

... keeping the site on the accommodation

In order to access Web Hosting and uninstall WordPress:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on the action menu to the right of the application.
4. Click Remove Application:
   
5. Confirm the deletion.
6. Click Uninstall to remove WordPress:
   

Read more

• See all WordPress FAQs
• Install a free SSL certificate
• Install another web application

This guide concerns the support of secure hash functions (including SHA-256) by Infomaniak servers, as well as the emphasis on the security of SSL/TLS certificates using CSR generated with SHA-256.

SHA-256 hash algorithm

The cryptographic hash function SHA-1 is compatible and Infomaniak servers also support the SHA-256 function, which is useful for Paypal and SaferPay (SIX).

The CSR (certificate signing requests) are in SHA-256 and not in SHA-1.

This guide explains how suspending the administrative management of a product to prevent any user of the Organization from using it within the Organization. Manager Infomaniak. On request, it is also possible to blocking a user of your Organizationwithout, however, deleting it.

Preamble

• By blocking the management of a product:
  • Only the directors and the legal guardian will be able to unblock it.
  • Users with limited rights (collaborators and customers) who have access to this product will no longer be able to manage it.
• An e-mail is sent to the users of the Organization.

Blocking a product

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

To block or unblock certain products to the entire organization:

1. Click here in order to access product management on the Manager Infomaniak (Need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the product concerned.
4. Click on Block product management:
   

Suspend e-mails

One Mail Service may not be blocked as indicated above, but it can be maintained.

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

In order to suspend email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking on the red button the suspension of the use of addresses (the reception is not interrupted but the consultation is impossible):
   

Blocking a user of the Organization

To quickly block a Organization's user, in the event of a security incident, contact Infomaniak support by authenticating (by support code e.g.) and justifying your request.

Thus, key critical services such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation also take note of these links in order to block other services such as e-mail (IMAP/SMTP) or Web services.

In order not to block the user yourself but to give him a procedure to follow to secure his account, take note of this other guide.

This guide explains how to link a domain name One-to-one Web hosting Infomaniak.
 

Where is your domain name located?...

... At Infomaniak, same organization

If your domain name is registered with Infomaniak and it is in the same user account or organization as the email, then there is nothing to do.

• Be aware of this other guide in order to verify and correct any configuration errors.

... At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but in another user account or Organization, then:

• Edit his DNS area specifying the IP address of the site in form Registration A.
  • Any DNS addition/amendment may take up to 48 hours to spread.

OR

• Move it within the same Organization.

... At Infomaniak with external DNS

If your domain name contains DNS that are not Infomaniak's then:

• Edit it DNS area where it is located (if necessary consult the assistance of the provider concerned) specifying the IP address of the site in form Registration A.
  • Any DNS addition/amendment may take up to 48 hours to spread.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/amendment may take up to 48 hours to spread.
• Be aware of this other guide in order to verify and correct any configuration errors.

... Elsewhere with external DNS

If your domain name contains DNS that are not Infomaniak's then:

• Edit it DNS area where it is located (if necessary take note of the assistance of the provider concerned) specifying the IP address of the site in form Registration A.
  • Any DNS addition/amendment may take up to 48 hours to spread.

OR

• Change the current DNS (if necessary take note of the assistance of the provider concerned) by specifying those of Infomaniak (this implies that have a DNS area at Infomaniak.
  • Any DNS addition/amendment may take up to 48 hours to spread.
• This DNS area with Infomaniak will be configured correctly but be aware of this other guide in order to verify and correct any configuration errors.

... Elsewhere, but you were repatriating him

If your domain name is registered with another registrar and that you would like to repatriate it to the same place as your Infomaniak website, then:

• Transfer domain name to Infomaniak (this will be configured correctly but be aware of this other guide to verify and correct any configuration errors).
• If the domain name is intended to be an alias of your main site, you must add the alias to your site.

This guide explains how to connect via SSH to a Web Hosting or a Cloud Server.

Connecting via SSH…

… via a web browser

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on FTP / SSH in the left sidebar.
4. Click on the Web SSH button:
   

TRANSLATION_ERROR

To connect via SSH, use the following commands from a terminal application (command line interface, CLI) on your device, for example:

• Terminal (application already integrated into macOS and Linux)
• PuTTY (Windows)
• Windows 10 SSH Client (help in French / in English)

Enter the following command:

ssh username@server

• username being the username of the FTP account
• server being the host server (e.g. xxxx.ftp.infomaniak.com)

To find out which command is available and know the path to use, run the command "whereis":

$ whereis mysql
mysql: /opt/mysql/bin/mysql