This guide explains how to transfer an Infomaniak product from one Organization to another.

Preamble

• You can move almost all products subscribed with Infomaniak to a different Infomaniak Manager interface than the one on which the product is currently located; this is therefore an internal transfer.
• If your user has access to several Organizations it is even easier to send to one of them the product of your choice.
• This operation does not cause any interruption.
• The users currently having access to the selected products will not be transferred (and therefore may no longer have access to the products).
• The invoices for the selected products will not be transferred.
• kSuite cannot be transferred.

Generate a transfer link

Prerequisites

• Be Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access product transfer management on the Manager Infomaniak (need help?).
2. Click on the Transfer products button:
   
3. Check the product(s) to be moved.
4. Read and accept the general terms.
5. Click on the Transfer button.

The transfer has started. Now, you have a choice:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred there:
   

Alternative method

In the case of a one-time transfer, you can also go directly to the dashboard of the product in question and click on Manage (example in the image below). However, since this menu is not always present, it is better to prioritize the first method above, which also allows for batch transfer:

Refer to this other guide regarding Jelastic Cloud.

Receive the product

Once a transfer has started:

1. Click here to access the Organization that must receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. If necessary, select the destination Organization using the drop-down menu.
4. Read and accept the General Terms.
5. Click on the button Receive the product (if the button is not clickable, make sure you have selected the Organization).

Find an ongoing transfer at any time from the bottom icon on the left sidebar of the Manager Infomaniak:

This guide allows you to quickly use the essential functions of your VOD/AOD space.

Manage media

• Import a media
• Move media
• Edit a media
• Manage media subtitles
• Add a new media item to replace another one
• Download the source media

Stream / share media

• Manage Players
• Embed the media
• Share the media
• Manage media shares from a Player
• Embed and share media on WordPress
• Stream a VOD list live on Video Streaming
• Modify a thumbnail
• Create chapters on a video
• Manage ads within a Player

Secure VOD/AOD

• Secure videos by GeoIP restriction
• Secure videos with a password
• Secure videos with a unique key

A question or feedback?

• Contact Infomaniak support
• Click here to share a review or suggestion about an Infomaniak product

This guide explains how to restrict access to imported videos on an Infomaniak VOD service based on geographical criteria and/or IP addresses.

Preamble

• Warning, token protection is only effective in the case of a standard integration via iframe and therefore through the use of the Player Infomaniak.
• Other access restrictions can be activated and concern access to the file: token | password

Restrict access via GeoIP

Geographical and IP restrictions are configured at the import folder level and will protect all videos in the folder. To configure this folder:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Media in the left sidebar.
4. Click on Media Management in the left sidebar.
5. Click on the icon to create a New folder:
   
6. Name the folder.
7. Click the blue button to Create the folder.
8. Click on Configuration:
   
9. Select the encoding rules for the videos that will be imported, then proceed to the next step.
10. Configure the folder options in this second step, then proceed to the next step.
11. Define the countries that should be allowed or blocked.
12. Define the IP addresses or IP ranges that should be allowed or blocked (the character * is allowed).
13. Click on the blue button once the desired restrictions have been configured:
    
14. Upload new videos to this folder so that they are password-protected when played.

Thumbnails to display in case of GeoIP restrictions

To modify the images that should be displayed to the viewer affected by a restriction you have set up:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Players in the left sidebar.
4. Add a new Player or modify an existing Player.
5. Click on the THUMBNAILS tab.
6. Upload the desired images for the various situations described on the page.
7. Click the blue button at the bottom of the page to Save:
   

When playing an embedded video on a page, the message "Account suspended" appears when the VOD/AOD product, to which the video belongs, has been blocked.

This guide explains how to send new media to a VOD/AOD space. Refer to this other guide if you wish to replace an already imported media.

Add and encode a new media

To send a media file to be encoded and streamed from your VOD space:

1. Click here to access your product management in the Infomaniak Manager (need help?).
2. Click on the name of the relevant product.

There are several ways to import your media:

1. From the homepage (dashboard of the VOD/AOD space):
   
2. From the Media page:
   1. Click on Media in the left sidebar.
   2. Click on Media Management in the menu (create or access an import folder if necessary):
      

From this page, several options are available to you:

1. Click the blue Import media button.
2. Choose a sending method:
   
   1. Import from device (maximum file size: 50 GB)
      Allows you to select a file from your hard drive or external drive:
      
   2. Import by FTP (no size limit, but depends on available disk space)
      Activate TLS mode in your FTP software. FTP parameters and user management are customizable from the page:
      
      If you use editing software that supports FTP publishing (like Adobe Premiere), you can export directly to the VOD space. Encoding will start automatically. Otherwise, use an FTP client like FileZilla.
   3. From an external site (maximum file size: 40 GB)
      Allows you to enter the URL of an online hosted media, including password-protected:
      

Another method involves using the Infomaniak API (maximum file size: 40 GB). The documentation is accessible in the left sidebar under API:

Supported formats

Supported file types:

• Video: 3gp, asf, avi, f4v, flv, m2ts, m2v, m4v, mkv, mov, mp4, mpeg, mpg, rm, ts, webm, wmv
• Audio: aac, flac, m4a, mp2, mp3, ogg, tta, vob, wav, wma

This guide explains how to retrieve the media on your device once it has been uploaded to your VOD/AOD space.

Preamble

• When you upload a video to your VOD space, you get the link corresponding to the video's address on the server.
• Most browsers, once this address is loaded, will "stream" the video, meaning the video will be played bit by bit without allowing you to download the entire file to your hard drive.
• If you have deleted the original video from your hard drive, you might want to retrieve it.
• There is no direct access (for example, via FTP) to the server hosting the videos.

Download the source media

To access the VOD space:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Media in the left sidebar.
4. Click on Media Management in the left sidebar.
5. Click on the media you want to replace in the table that appears.
6. Click on the action menu ⋮ at the top right of the thumbnail of the media in question.
7. Click on Download the source file so that your web browser offers to download the source media to your device:
   
   

This guide concerns the creation of chapters on a video from the VOD service and the customization of the menu display (thumbnail, title, description, etc.).

Preamble

• The video file must be encoded in MP4 to access chapter editing (creation + modification).
• Chapter editing will not be possible on an FLV video, but it will still display chapters on the video player if it has also been encoded in MP4 simultaneously.
• If the MP4 video is deleted, the chapters will remain on the FLV but without the possibility of editing.
• It is not possible to use this tool for audio-only media.
   

Chapter creation

To do this:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Media in the left sidebar.
4. Click on Media Management in the left sidebar.
5. Click on the relevant media in the displayed table.
6. Click on the Edit button.
7. Click on the Chapitrage tab.
8. Choose the position of the first chapter.
9. Click on the blue button to create and set up the first chapter:
   
10. Edit the first chapter (info, thumbnail) and save with the blue button:
    

Do the same for the following chapters.

You can change the position of your chapters by clicking on the diamond shape:

This guide explains how to insert an image, a logo, a watermark, on the videos of your VOD service to enhance your brand image and protect your content from copying or potential misuse.

Add the image to the media

You have the option to add an image that will appear on your video:

1. either from the configuration of a Player video
2. or from the specific rules of an import folder

1. Video Player

In the management section of a Player, the selected logo is overlaid on the video, appearing only during playback.

This approach offers the flexibility to change the logo at any time, thus allowing the use of several Players pointing to the same video without any difficulty.

However, a drawback to consider is that if a visitor manages to retrieve the actual address of the video, it will be streamed without the logo. Despite this drawback, this method is recommended for its ease of use and adaptability:

2. Import folder

In the configuration of a folder (including the root folder) containing media, image embedding is done as a direct integration into the video:

This method is less flexible because once the logo is integrated, no further modifications are possible. It is therefore important to consider that any future change of logo could cause issues, making this approach less adaptable in the long term:

This guide explains how to manage interactions between your Infomaniak VOD/AOD space and any of your WordPress sites, using an extension developed by Infomaniak.

Preamble

• This WordPress extension allows you to retrieve and manage all your videos present on an Infomaniak VOD/AOD space, with automatic updates when new videos are added.
• It handles the automatic retrieval of existing Players and playlist management.
• You can search for your videos while writing an article or a page, or import media directly from the CMS administration.
• ⚠️ The use of the Infomaniak plugin must be done with the classic editor (Classic Editor):
  • The plugin is not compatible with Elementor, and therefore cannot be used with this site editor.
  • Also incompatible with WordPress Multisite.
• If you encounter any issues activating the plugin, disable the following option in the Really Simple SSL plugin:
  
  • If problems persist, refer to this other guide.

Get the VOD Infomaniak extension

Go to your VOD space to get the information needed for the WordPress external module:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on CMS/API Extensions in the left sidebar.
4. Click on CMS Extensions in the left sidebar.
5. Download the WordPress extension.
6. Configure the extension using the provided instructions:
   
   • It is recommended to create a new user in your Organization with only technical rights on the VOD/AOD product and then create the application password from this dedicated account.

The VOD/AOD data is permanently saved on a backup server.