Knowledge base

This guide explains how to transfer an Infomaniak product from one Organization to another.

Introduction

• You can move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located; this is an internal transfer.
• If your user has access to multiple Organizations, it is very easy to send the product of your choice to one of them.
• This operation does not cause any interruption.
• Users currently having access to the selected products will not be transferred (and may therefore no longer have access to the products).
• Invoices for the selected products will not be transferred.

Generate a Transfer Link

Requirements

• Be an Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access the product transfer management page in the Infomaniak Manager (need help?).
2. Click the Transfer Products button:
   
3. Select the product(s) to move.
4. Review and accept the terms and conditions.
5. Click the Transfer button.

The transfer has started. Now, you can:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations linked to your user account, and the selected product will be transferred there:
   

Alternative Method

For a one-time transfer, you can also go directly to the dashboard of the product in question and click Manage (example in the image below). However, since this menu is not always available, it is better to use the first method above, which also allows for batch transfers:

Refer to this other guide about Jelastic Cloud.

Receive the Product

Once a transfer has started:

1. Click here to access the Organization that will receive the product(s) (the user must have administrative rights).
2. Execute the link obtained in the first step above.
3. If necessary, choose the destination Organization using the dropdown menu.
4. Read and accept the Terms and Conditions.
5. Click the Receive Product(s) button (if the button is not clickable, make sure to select the Organization).

You can track an ongoing transfer at any time from the icon at the bottom of the left sidebar in the Infomaniak Manager:

This guide explains how to restrict access to imported videos on an Infomaniak VOD service based on geographical criteria and/or IP addresses.

Restricting Access via GeoIP

Geographical and IP restrictions are configured at the import folder level and will protect all videos in the folder. To configure this folder:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
3. Choose VOD/AOD (Streaming universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Media in the left sidebar menu
6. Click on Media Management in the left sidebar menu
7. Click on the icon to create a New folder
   
8. Give the folder a name
9. Click the blue button to Create the folder
10. Click on Configuration
    
11. Choose the encoding rules for the videos to be imported and proceed to the next step
12. Configure the folder options at this second step and proceed to the next step
13. Define the countries that should be allowed or denied
14. Define the IP addresses or ranges that should be allowed or denied (the * character is allowed)
15. Click the blue button once the desired restrictions have been configured
    
16. Upload new videos to this folder to have them restricted by password when played

Thumbnails to Display in Case of GeoIP Restrictions

To modify the images that should be displayed to the viewer impacted by a restriction you have put in place:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
3. Choose VOD/AOD (Streaming universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Players in the left sidebar menu
6. Add a new player or edit an existing player
7. Click on the THUMBNAILS tab
8. Upload the desired images for the different situations described on the page:
   
9. Click the blue button at the bottom of the page to Save

Other access restrictions can be activated and involve file access: token + password.

When playing a video embedded on a page, the "Suspended Account" message is displayed when a VOD/AOD product to which the video belongs, has been blocked.

There can be various reasons for this suspension, therefore quickly contact the VOD/AOD space administrator for more information.

This guide covers uploading new media to an Infomaniak VOD/AOD space.

Add and Encode Media

To access the VOD space:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Edge
2. Click the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select VOD/AOD (Streaming universe)
4. Click on the name of the relevant item in the displayed table

To upload your media for encoding in your VOD space and then broadcast it, you have several options:

1. Directly on the VOD/AOD homepage:
   
2. Or by going to the media page:
   1. Click Media in the left sidebar menu
   2. Click Media Management in the left sidebar menu
      

From this page, you have several options:

1. Click the blue Import Media button
2. Choose one of the upload methods:
   

Import from Device

This allows you to choose media from the device's hard drive (or from removable media) and upload it:

Import via FTP

Enable TLS connection in your FTP software/client. FTP user management and settings are customizable and indicated on the page:

If you use a video editing software that supports FTP publishing (e.g., Adobe Premiere), you can export the media to be automatically imported into the VOD space. In this case, video encoding will start automatically after import to FTP. Otherwise, use your chosen FTP software/client (e.g., Filezilla).

From a Different Site

This allows you to specify the URL of media already present somewhere on the Internet, including in a private and password-protected space:

Send via API

Another way to import media is through the Infomaniak API; documentation can be found in your left sidebar menu:

Supported Formats

Supported file types are:

• Video: 3gp, asf, avi, f4v, flv, m2ts, m2v, m4v, mkv, mov, mp4, mpeg, mpg, rm, ts, webm, wmv
• Audio: aac, flac, m4a, mp2, mp3, ogg, tta, vob, wav, wma

This guide concerns the creation of chapters on a video from the VOD service and customizing the menu display (thumbnail, title, description, etc.).

Creating Chapter Markers

For this:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose VOD/AOD (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on Media in the left sidebar menu
6. Click on Media Management in the left sidebar menu
7. Click on the relevant media in the displayed table
8. Click on the Edit button
9. Click on the Chapters tab
10. Choose the position of the first chapter
11. Click the blue button to create and set up the first chapter:
    
12. Edit the first chapter (info, thumbnail) and save with the blue button:
    

Repeat for subsequent chapters.

You can change the position of your chapters by clicking on the diamond shape:

The video file must be encoded in MP4 to have access to chapter editing (creation + modification). Chapter editing will not be possible on an FLV video, but it will still display chapters in the video player if it has also been encoded in MP4 simultaneously. If the MP4 video is deleted, the chapters will remain on the FLV but without editing capability.

This tool cannot be used for audio-only media.

Regarding the Soap API, read https://statslive.infomaniak.com/vod/api/#exemple7

This guide explains how to retrieve the media on your device once it has been uploaded to your VOD/AOD space.

Introduction

• When you upload a video to your VOD space, you receive the link corresponding to the video address on the server.
• Most browsers, once this address is loaded, will "stream" the video, meaning that the video will be played gradually without allowing you to download the entire file to your hard drive.
• If you have deleted the original video from your hard drive, you may want to recover it.
• There is no direct access (via FTP, for example) to the server hosting the videos.

Download the Source Media

To access the VOD space:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge.
2. Click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example).
3. Select VOD/AOD (Streaming universe).
4. Click on the name of the relevant item in the displayed table.
5. Click on Media in the left sidebar menu.
6. Click on Media Management in the left sidebar menu.
7. Click on the action menu ⋮ at the top right of the thumbnail of the relevant media.
8. Click on Download the source file to have your web browser offer to download the source media to your device.
   
   

This guide explains how to manage interactions between your Infomaniak VOD/AOD space and any of your WordPress sites.

Infomaniak WordPress Extension

The WordPress extension developed by Infomaniak allows:

• retrieval and management of all your videos present on an Infomaniak VOD/AOD space
• automatic update when new videos are added
• automatic retrieval of existing players
• import of audio/video files directly from the CMS administration
• playlist management
• search for own videos when writing an article or a page

Installing the Infomaniak VOD Extension

Go to your VOD space to obtain the necessary information for the WordPress external module:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
3. Choose VOD/AOD (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on Extensions CMS/API in the left side menu
6. Click on Extensions CMS in the left side menu
7. Download the WordPress extension
8. It is recommended to create a new user in your organization with only technical rights on the VOD/AOD product and then create the application password from this dedicated account
   

This guide explains how to insert an image, logo, watermark, or watermark on the videos of your VOD service to enhance your brand image and protect your content against copying or potential misuse.

Adding the Image to the Media

You have the option to add an image that will appear on your video:

1. either from the rules specific to an import folder
2. or from the configuration of a video player

1. Import Folder

In the management section of an import folder, embedding the selected image is effectively what its name suggests: a direct integration into the video. This method is less flexible because once the logo is embedded, no further modifications are possible. It is therefore important to consider that any changes to the logo in the future could pose a problem, making this approach less adaptable in the long run.

2. Video Player

In the management section of a Player, the selected logo is overlaid on the video, appearing only at playback time. This approach offers the flexibility to change the logo at any time, thus allowing the use of multiple players pointing to the same video without any difficulty. However, one drawback to consider is that if a visitor manages to retrieve the actual address of the video, it will be broadcast without the logo. Despite this drawback, this method is recommended for its ease of use and adaptability.

These two technologies are different and do not work at the same time, so if you activate them simultaneously, you will get the player's logo above the embedded logo.

This guide explains how to password protect imported videos on an Infomaniak VOD service.

Playing a video within a player configured on the VOD service will require a password without which viewing will not be possible. It is not possible to specify multiple different passwords for the same video.

Protecting a video with a password

Password protection can be configured in different ways.

1. Password at the import folder level

If the password is set once and for all at the destination folder level, all new media imports will automatically include this password for playback. However, it is still possible to modify the visibility of each individual video (see below). To configure this folder:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Choose VOD/AOD (Streaming universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Media in the left sidebar menu
6. Click on Media management in the left sidebar menu
7. Click on the icon to create a New folder
   
8. Give a name to the folder
9. Click the blue button to Create folder
10. Click on Configuration
    
11. Choose the encoding rules for the videos that will be imported and proceed to the next step
12. Configure the folder options in step 2 and proceed to the next step
13. Set the password that must be entered to view a protected video
    
14. Click the blue button once the desired restrictions have been configured
15. Upload new videos to this folder to have them password protected during playback

2. Password manually set on each video

To change the visibility of a video on a VOD service:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Choose VOD/AOD (Streaming universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Media in the left sidebar menu
6. Click on Media management in the left sidebar menu
7. Click on the relevant video
   
8. Click on Edit in the Status section
9. Click on Password, set a password
10. Click the blue button to Change status
    
11. The video becomes password protected:
    

Other access restrictions can be enabled and concern file access: token + geoip.