Knowledge base

This guide explains how to transfer an Infomaniak product from one Organization to another.

Introduction

• You can move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located; this is an internal transfer.
• If your user has access to multiple Organizations, it is very easy to send the product of your choice to one of them.
• This operation does not cause any interruption.
• Users currently having access to the selected products will not be transferred (and may therefore no longer have access to the products).
• Invoices for the selected products will not be transferred.

Generate a Transfer Link

Requirements

• Be an Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access the product transfer management page in the Infomaniak Manager (need help?).
2. Click the Transfer Products button:
   
3. Select the product(s) to move.
4. Review and accept the terms and conditions.
5. Click the Transfer button.

The transfer has started. Now, you can:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations linked to your user account, and the selected product will be transferred there:
   

Alternative Method

For a one-time transfer, you can also go directly to the dashboard of the product in question and click Manage (example in the image below). However, since this menu is not always available, it is better to use the first method above, which also allows for batch transfers:

Refer to this other guide about Jelastic Cloud.

Receive the Product

Once a transfer has started:

1. Click here to access the Organization that will receive the product(s) (the user must have administrative rights).
2. Execute the link obtained in the first step above.
3. If necessary, choose the destination Organization using the dropdown menu.
4. Read and accept the Terms and Conditions.
5. Click the Receive Product(s) button (if the button is not clickable, make sure to select the Organization).

You can track an ongoing transfer at any time from the icon at the bottom of the left sidebar in the Infomaniak Manager:

This guide allows you to quickly use the essential functions of Infomaniak's video streaming.

Where to start?

1. Configuring the stream

Streaming to Infomaniak servers can be done in two different ways:

• via a video encoder (or a camera acting as an encoder) that will push the stream to Infomaniak servers; to offer multiple stream qualities and enhance your users' experience, you can enable multi-bitrate
• via an IP camera, or an external source from which Infomaniak servers will pull the stream

2. Create a player to offer the stream to your viewers

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Video streaming (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on Integration in the left sidebar menu
6. Click on Players in the left sidebar menu
7. Click the blue button to add a player

3. Record your live streams in a scheduled or automatic manner

Refer to this guide to learn how to archive or record your streams.

To go further...

• Embedding a watermark / logo on a live video stream
• Customizing images for stream restriction on your player
• Why is there a delay between my source and the availability of a stream?
• What cameras are compatible with Infomaniak's platform?
• How to protect access to my stream with a unique hash (token)?

If needed, contact Infomaniak support.

Video Streaming, broadcast TV… are simply different terms used to refer to the same technology: the transmission of content in "real-time" (or with slight delay) allowing playback of the animated media as it is broadcasted. There is no difference between these terms.

This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.

Change the billing frequency

The first method is to change the frequency during a payment:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Accounting in the left sidebar
3. Click on To pay in the secondary sidebar
4. Select the relevant product
5. Click on the dropdown menu to the right of the relevant item to change the payment frequency
6. Click on the blue button to pay the selection and change the billing frequency of the selected product
   

The second method is as follows:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
   
3. Click on the name of the product concerned
4. Click on the Manage button
5. Click on Change offer
   
6. Choose the desired billing frequency (only possible from a certain amount)
7. Confirm the change

This guide concerns the streaming of video feeds directly from mobile cameras on the Infomaniak Video Streaming service.

Live Streaming

With Encoder

The standard operation of video streaming involves using an encoder to transform the feed from a camera or webcam source.

Example with a GoPro: to stream what it films live (e.g., setting up a live Webcam), you can connect it via its HDMI cable to your capture card (e.g., AVerMedia or Blackmagic Design) that has an HDMI input.

Use software like OBS Studio and configure it to recognize the video source from the capture card, encode the video feed, and transmit it to the streaming server (Infomaniak).

Without Encoder

With suitable cameras that deliver H.264 natively, there is no need for an encoder; you can connect your camera directly to the video streaming system. The camera encodes the video feed directly into a compatible format (H.264) and transmits it via RTSP (Real-Time Streaming Protocol) directly to the streaming server. However, this system only works with a limited list of cameras (see below). Some modules, such as video recording, are not compatible with this mode of operation.

To access the configuration:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate using the left sidebar menu)
3. Select Video Streaming (Streaming universe)
4. Click on the name of the relevant object in the displayed table
5. Click the button to configure the encoder
   
6. Click on the IP CAM / EXTERNAL source
   

Read this guide for further configuration details.

Compatible Cameras

• Axis
  • Series M: M10X, M11X, M30X, M31X, M7001
  • Series P: P13X, P33X, P55X
  • Series Q: Q1755, Q60X, Q16, Q17, Q19, Q35, Q61, Q62
• Sony
  • SNC-CH110, SNC-DH110, SNC-CH210, SNC-DH210
  • SNC-CH120, SNC-DH120, SNC-CH140, SNC-DH140
  • SNC-CH160, SNC-DH160, SNC-CH180, SNC-DH180
  • SNC-CH220, SNC-DH220, SNC-CH240, SNC-DH240
  • SNC-CH260, SNC-DH260, SNC-CH280, SNC-DH280
  • SNC-RH124, SNC-RH164
  • Series SNC-EB600, SNC-EM600, SNC-EM602RC, SNC-VM600, SNC-VM601, SNC-VB600, SNC-VB630, SNC-WR600, SNC-WR602
• Hikvision
  • DS-2CD2020, DS-2CD2032, DS-2CD2042, DS-2CD2120, DS-2CD2132, DS-2CD2142, DS-2CD2152
• Dahua
  • IPC-HFW1120S, IPC-HFW1220S, IPC-HFW1320S, IPC-HFW1400S, IPC-HDW1120S, IPC-HDW1220S, IPC-HDW1320S
• Bosch
  • NDE-3502, NDE-4502, NDE-5502, NIN-50022, NIN-70122
• Panasonic
  • WV-S1110, WV-S1131, WV-S2110, WV-S2131, WV-S3110, WV-S3131
• Samsung Hanwha Techwin
  • QND-6010R, QND-6020R, QND-6030R, QND-7010R, QND-7020R, QND-7030R

This guide helps you configure your encoder with Infomaniak's Streaming video service.

Preamble

The structure of this guide is based on the chosen encoding quality for your stream:

Here's how to access the configuration information required by your encoder:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate using the left side menu, for example)
3. Choose Video Streaming (Streaming universe)
4. Click on the action menu ⋮ to the right of the relevant object in the displayed table
5. Click on Configure Encoder
   
6. Follow the instructions tailored to your situation

1. Automatic Multi-Bitrate Management by Infomaniak

The following information applies if you have chosen to let Infomaniak automatically manage the quality of your stream. With this scenario, the following configuration information is available:

In this example, the stream is named "F.A.Q." and its authentication key is "3bmPvLqc" :

• Server Address : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc
• Stream Identifier : faq

1.1 Source Quality Configuration

The stream qualities generated by Infomaniak will depend on the quality of your source (bitrate). As an indication, here's the list of qualities that could be generated when your encoder connects:

• 1080p with a bitrate of 3 Mbps
• 720p with a bitrate of 1.8 Mbps
• 480p with a bitrate of 0.8 Mbps
• 360p with a bitrate of 0.5 Mbps
• 240p with a bitrate of 0.3 Mbps*

*240p will only be offered if your source bitrate is less than 0.8 Mbps.

It is recommended to ideally set a 1080p source with a bitrate of 3.2 Mbps to generate the entire available qualities. If your source bitrate is limited to 1 Mbps, only the following resolutions will be generated: 480p, 360p, and 240p.

Important: Ensure that the bitrate control is set to CBR (constant bitrate) mode on your encoder. ABR (adaptive bitrate) mode can distort the detection of your source's bitrate.

1.2 Your Encoder Requires a Connection Address and a Stream Identifier

If your encoder requests a connection address and a stream identifier, simply enter the server address and the stream identifier in your encoder.

In this example, it would be the following information:

• Server Address : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc
• Stream Identifier : faq

1.3 Your Encoder Requires Only a URL

If your encoder only requires a URL, you need to combine the server address and the connection identifier; in this example, it would be the following URL:

• rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq

1.4 Your Encoder Offers Advanced Configuration

If your encoder offers a wide range of settings, follow the following indications, which are always based on the same example:

• RTMP Server Address : faq.vprimary.infomaniak.com
• RTMP Server Port : 1935
• RTMP Username : Leave this field blank (authentication is done by key with a key on the stream identifier)
• RTMP Password : Leave this field blank (authentication is done by key with a key on the stream identifier)
• RTMP Application Name : livecast?key=3bmPvLqc
• RTMP Stream Name : faq

2. Manual Multi-Bitrate Management

In this scenario, you'll find a table containing the different qualities (bitrate/resolutions) you defined when configuring your encoder:

In this example, the stream is named "faq" and its authentication key is "3bmPvLqc".

2.1 Your Encoder Requires a Connection Address and a Stream Identifier

If your encoder requires a connection address and a stream identifier, simply enter the server address and the identifier for each stream in your encoder.

2.2 Your Encoder Requires a URL per Stream

If your encoder requires specific configurations per URL, you need to combine the server address and the connection identifier for each bitrate. In this example, these would be the following URLs:

• Bitrate 2000000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq
• Bitrate 1000000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq_1
• Bitrate 500000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq_2
• Bitrate 250000 : rtmp://faq.vprimary.infomaniak.com/livecast?key=3bmPvLqc/faq_3

3. Single bitrate (only one quality)

Follow the instructions provided in section 1. Automatic Multi-Bitrate Management by Infomaniak ignoring section 1.1.

This guide explains how to insert an image, logo, watermark, or watermark on your video streaming broadcasts to strengthen your brand image and protect your content from copying or potential misuse.

Preamble

There are two ways to overlay your logo on your broadcasts:

1. Overlaying a logo via the player (free): the logo is overlaid on the video and will not be visible if the stream is embedded outside of the player
2. Embedding the logo via transcoding (paid option): the logo is embedded in the video and will be visible in all cases; this case requires complete re-encoding of the stream(s) by a transcoding server, which explains the cost of this method

In both cases, it is possible to customize the following settings:

• position of the logo (in one of the four corners of the player, spacing from the edge, etc.)
• size of the logo (e.g., a logo at 50% will be twice as small)
  • We recommend using the native size to optimize loading and rendering quality
  • In the case of video transcoding, the logo size is calculated relative to the source video (or maximum quality); the logo will be automatically resized if lower qualities are present to maintain a consistent ratio
• opacity of the logo

1. Overlaying a logo via the player (free)

For this:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu)
3. Choose Video Streaming (Streaming universe)
4. Click on the relevant stream
5. Click on Integration and then on Players from the left menu
6. Click on the player to customize
7. Go to the Appearance tab
8. Add the desired logo in png, jpg, or gif (non-animated) format

2. Activate the watermark option (paid option)

For this:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu)
3. Choose Video Streaming (Streaming universe)
4. Click on the relevant stream
5. Click on Settings and then on Options from the left menu
6. Enable the Watermark option
7. Add the desired logo in png, jpg, or gif (non-animated) format

It is entirely possible to create a Live Streaming of a few hours during one-off events.

Even though the minimum billing period is per month, you can consume all of your bandwidth in one month or in a single day.

Offer Features

• Video Streaming
• Audio Streaming

This guide describes the technical characteristics required to use an IP camera (RTSP or RTMP) with our video streaming platform. There are two types of camera:

• RTSP cameras: Infomaniak's servers connect to the camera to pull the stream via the RTSP protocol.
• RTMP cameras: the camera operates like an encoder and pushes the stream towards Infomaniak's broadcasting servers.

RTSP camera (PULL mode)

Some cameras can directly broadcast a video and audio stream on the internet without a dedicated encoder. In this case, it is still necessary to check that your device respects the following requirements:

• Supports the RTSP protocol
• Supports the H264 video codec (MPEG4 is insufficient)
• The device must be reachable via the internet on port 554 (other ports will be refused)
• The camera access address must function in a video player (VLC, MPlayer, etc.), including from a network external to the camera's

RTMP camera (PUSH mode)

Any camera able to send an H264 video stream and an AAC audio stream to a server via the RTMP protocol should be compatible with our video streaming platform.

The Infomaniak video streaming platform offers two options for retrieving video streams for broadcasting:

• PUSH mode: you push the stream to the Infomaniak platform
• PULL mode: you provide a source URL from which Infomaniak will retrieve the stream; this method allows you to broadcast an existing stream via Infomaniak

IP Camera (PUSH mode)

The most common use case involves IP cameras, accessible via a URL or IP address.

For optimal operation:

• your hardware must support the RTSP protocol and the H264 video codec (do not rely on the MPEG4 indication)
• your hardware must be publicly reachable from the Internet on port 554 (any other port will be rejected)
• the RTSP address must work in a video player (VLC, mplayer, ...)
• the RTSP address must be retrievable via the administration interface of your hardware

External Source (PULL mode)

It is also possible to retrieve the stream from an external source, which allows, for example, reprocessing an existing stream by adding a watermark and using Infomaniak's broadcasting servers to reach a large audience.

Currently, the following stream formats are supported:

• RTP
• RTSP
• RTMP