Knowledge base

This guide explains how to configure the general parameters of the ticketing system Infomaniak.

General parameters

The general parameters are organized in 3 tabs:

1. Ticketing : the general parameters used on your ticket office
2. Contact details of the organiser : information displayed on the online ticket office and on the Infomaniak portal so that visitors can contact the organiser
3. General conditions : allows you to define the terms and conditions of your ticketing online

1. Ticket tab

• The "Visibility of the ticket office" button allows you to pass your ticket office in visible mode, when everything has been configured and after having activated the online shop; allows you to quickly make your ticket office accessible or not online.
• Test mode is used to reactivate the test mode. This option will no longer be available as soon as an order is made in real mode.
• The name of the ticket office you type in this box will be visible on the online shop as well as on the tickets and emails that will be sent to your customers.
• The URL of your website will be displayed in the General Terms and Conditions of Sale (GTC) of the vouchers, instead of the legal name of your organization, if you do not want your name to be visible to your customers.
• To choose your logo, click on the pencil icon; the chosen logo will appear on your customers' invoice. The dimensions of your logo must be 600 x 160 pixels:
  
   
• By default, the currency of your ticket office is the Swiss franc (CHF). In order to give your customers the choice to pay for their purchases in euros (EUR), check the box "I want to activate another currency" and then check the box "EUR". The ticket office only offers transactions in CHF and EUR.
• VAT liability: Does your organisation have to pay VAT? In order to ensure this, please contact your legal or financial manager, or contact the town hall of your municipality.: Check the box "I am subject to VAT" once you have confirmed this information:
  
   
• You have the choice between different languages for your ticket office: 的 French - English - German - Spanish - Italian... By checking more than one language box, don't forget to translate the content of your ticket office (e.g. the description of your events) in all the selected languages.
• In this space, enter your organization's signature that will be visible on all communications sent to your customers:
  
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2. Tab Organizer's contact information

The contact information you enter in this tab will be used for billing and on your online ticketing.

• Organization Name: Enter the name of your organization, company, association or NGO.
• Address - Postal code - City - Country: Be sure to enter the exact address of your name that will be used for accounting / billing.
• Email address: The email address you enter in this box will be used for order confirmations, tickets and event information.
• Tel.: The number you enter in this box will allow your customers to contact you in case of questions or problems. Be sure to select the telephone code for the number you wish to post.
• Name of SMS sender: Enter here the name you want to see displayed as a signature at the end of SMS messages:
  

3. General conditions

In this tab, you have the option to edit the terms and conditions. These must be accepted by your customers in their shopping cart before they can make the online payment. In this tab general terms and conditions are proposed by default to view and modify at your convenience.

In case you have changed the terms and conditions, you have at any time the possibility to return to the basic version by clicking on the blue text "Restore the default terms and conditions" located under the space of the general terms and conditions.

This guide explains how to activate and implement promotions for visitors in order to thank them and create customer loyalty. This option makes it possible to offer a function that operates like a loyalty card, for example "order 4 tickets and the 4th is free".

The x=y promotion allows you to apply an automatic promotion to the shop/counter basket according to a set number of tickets without the need for a promotional code.

Example of use

This offer is activated for the following condition: for 3 tickets purchased, one of the tickets benefits from a 50% reduction

• If the customer buys three tickets at the same time, they benefit from the promotion directly on the tickets in their basket.
• If the customer first buys one ticket then places a second order for two tickets, the offer will be activated for the second order. The total number of tickets purchased will be stored in the memory

Activate this option in your ticketing service

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service and select the ticketing service concerned
3. Go to Promotional offers
   
4. Click on the blue Add button

Configure the offer

Promotional offer

1. In Reduction, select the Tickets purchased, free tickets type
2. Indicate the number of tickets that activates the offer, followed by the number of tickets that can benefit from the offer. Finally, indicate the type of promotion applied to these tickets, as a percentage or fixed price.

1. Indicate the value of the reduction. If the value of the reduction is greater than the price of the ticket, the ticket will be free.
   
   
2. Indicate the application strategy. This enables you to define the priority of the tickets benefiting from the offer: most expensive or least expensive first.
3. Indicate the validity dates

Prices

This stage enables you to set the events, zones and prices to which this promotion will apply 
 

Target

This stage enables you to set the following conditions for which this promotion will apply

• Limit to certain customers
• Limit to certain counter profiles

Find out more

• Start-up guide: ticketing service
• Ticketing service: use a promotional code

This guide shows you an example of a pass configured as a subscription where all events are included when purchasing

The subscription with all events included

The example below allows you to have a pass that acts as a subscription for single entry to all the events included in it. Typical uses of this kind of pass would include:

• Subscriptions for a season or a year of a sports club or theater
• A subscription of 2,3,4,5,6 or 7 days on a week-long festival
• A ticket sales package, if the event is broken down, for example, into a day conference, a meal and a concert. A pack could be created for a conference entry + meal, another for meal + concert, etc.

Creation of the pass

After filling in the information, such as the name of the pass, the price or the quantity of pass available, you must put the pass in Automatic
 

Association of events

Events are associated with the pass, with a limit of one ticket per event and no additional cost

Visual of the pass

This pass will be used as a vertical badge and will therefore be printed on a PVC badge whose visual will be configured as follows

 

Informations requested

This pass being nominative, the surname and first name fields are mandatory, as well as a photo of the person

Learn more

• Getting Started Guide: Ticketing
• How to create a pass and set it up
• Link events to passes

This guide explains how to publish your event on the Swiss platform leprogramme.ch.

Listing an event on the website leprogramme.ch

Prerequisites

• To have the option to add the event, it must be one of the following types:
  • concerts
  • theatre and performing arts
  • humour and comedy
  • culture and shows
  • festivals
  • classical music
  • dance
• Posting on leprogramme.ch also depends on the acceptance of your request by leprogramme.ch (no guarantees).

Then, to request its publication, click on the Publish button present on the event management page as shown in the example below:

The section will then be updated to reflect the proper implementation of your request:

This guide explains how add event tickets, passes and vouchers on the mobile counter (within the framework of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile window, read this other guide.

2. Add items to the basket

From tabs Event, Pass or Gift vouchers, you can select the items to add to the cart. According to the article, the procedure will change a little.

You can at any time click on one of the tabs Event, Pass or Gift vouchers to select other items to add to the basket.

Sale of event tickets

• Choose the desired event, date, or representation in the left column.
• Choose the amount of tickets to put in the basket using the icons + and - the desired rates.
• Click on Add to Cart to proceed:
  

Sale of passes

The pass page is divided into 2 parts. The left column generates new passes. The right-hand one allows to manage the already existing passes:

• Choose the pass to generate on the left column.
• Indicate the information related to the subscriber.
• Once the pass in the basket, it is possible for you, for passes with events of choice, to add the tickets for the related events:
  
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Sale of gift voucher

As for the good gifts, they are shown to you as a list. Just choose the vouchers to put in the basket:

Next steps

• Manage and validate the mobile window basket
• Print tickets and manage orders from the mobile counter
• Send the cash report (Next)
• Mobile Window Settings (Next)

This guide explains how to add tickets to your passes, ticket packs, and subscriptions (as part of the ticketing system Infomaniak).

Prerequisites

• Bring the pass code or subscription. This is indicated in the confirmation email received at the time of the order, or in your customer account.
• Go to the ticket office of the organiser.

Add tickets on the pass

To this end:

1. Click on the button Access Subscribers Top right:
   
2. Inform the code of your pass or subscription in the field indicated and click on Next:
   
3. Choose the tickets to add to the pass by clicking on the button ‍ and confirm your choice by clicking Add to cart:
   
4. Continue the order procedure.

This guide explains how to configure the appearance of a pass (as part of the ticketing system Infomaniak).

Preamble

• These parameters will be available once the pass will have been created.
• For a global overview of the pass and all they can do, take a look at this other guide.

3. Set up a visual for the passes

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Pass in the left side menu.
5. Click on the name of the pass concerned.
6. Click on the tab Appearance of the pass:
   

For PVC-format passes

PVC passes have a format that allows visitors to use them in digital format on their phone and the organizer to print them on a PVC card using a printer available for hire.

When selecting the visual, it will be necessary to choose between vertical and horizontal mode. It will then be possible to choose the elements to make appear on the pass, as well as a background image:

For passes in telephone/paper format

For telephone/paper formats, visitors can use the digital version directly on their phone or choose to download the PDF version to print it on an A4 sheet.

There will be no configuration to do for the digital version, but it is possible to assign a ticket template. To configure a ticket visual, check out this other guide.

Next step:

• Define the subscribers' information that will be linked to the passes

This guide explains how to manage and modify the content of your direct ticket sales basket on the mobile counter (as part of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile window, read this other guide.

3. Manage and modify the contents of the basket

The contents of the basket are on the left side of the tab screen Basketand you can modify its contents at any time perform the following manipulations:

• Add additional items : You can add tickets, subscriptions or vouchers at any time by passing on the desired tab
• Change the quantity of items : For tickets and vouchers, you can change the quantity of items in the basket using the numbers that indicate the quantities:
  
   
• Change the content of a pass with your choice of tickets: If the content of the pass requires the selection of tickets, you can view the tickets already present on the pass and add tickets by clicking on the relevant menus
  
   
• Remove items from cart: Clicking on the icon Recycle Bin next to the items in the basket, you can delete these items. Please note: If you have taken an existing reservation since the orders, this operation will result in the change of the order.
  
   
• Empty the basket: You can also empty the basket by clicking on the blue trash at the bottom of the page
  

Use a promotional code

If the customer has a promotional code, or you want to apply a promotional code, you can click on the % to the right of your screen:


 

Validate the basket

Once the contents of the basket are filled with all the desired items, you can choose the payment method that the visitor wishes to use to validate the basket and place it in order.

To do this, you have, on the right of the screen, the payment methods available to you on the counter. To change the available payment methods, please refer to the guide on this subject:

 

In case the payment method by cash is chosen, it is possible to enter the amount given by the customer and the amount to be returned will be indicated on the validation pop-up of the order:

Next steps

• Print tickets and manage orders from the mobile counter
• Send the cash report (Next)
• Mobile Window Settings (Next)

This guide shows you how to add events on passes already created and sold, but for which you need to add dates (within the framework of the ticketing system Infomaniak).
 

Prerequisites

• The passes concerned must be of automatic type, and have associated free events.

When to use the pass update

When purchasing or creating a pass, it recovers the list of events associated with the level of programming ( Programming, Pass) If an event is associated After sales have been made, only the new passes will have this new event.

This feature adds this new event to the existing pass so that subscribers can access it as well.
 

How to update existing passes

When adding new events to a pass, the button Update the passwill be available.
 

By clicking on this button, a message will indicate the number of passes that will be updated.

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Read more

• Start Guide : Ticket
• How to create a pass and configure it
• Linking events to the pass

This guide explains how use the mobile counter on tablet to sell tickets to your events (as part of the ticketing system Infomaniak).

1. Mobile and on-the-spot sales

Infomaniak offers a free mobile app on Android as well as a service of rental of equipmentnecessary for on-site sale.

The mobile counter allows you to create an order, manage the payment method used, and print the generated tickets.

Navigation on the mobile window

Once the tablet is on, sign in with your Infomaniak account ID and password.

You will be invited to choose the customer account, ticket office and currency to use:

You can then navigate between the different menus using the tabs at the top of the screen.

The first three add elements to the basket.

Once the commands are validated, they will be added to the command list.

Finally, the last tab removes the report from the boxes from the counter:

• Event : for the sale of tickets to your events
• Pass : for the sale of passes
• Gift vouchers : for the sale of gift vouchers
• Basket : items that are added to the basket. Articles may be added or modified at any time. This is where you can choose the payment method used to validate the order
• Commands : a list of all orders with the possibility to print tickets. Useful for finding bookings or finding orders made in the past.
• The sales report : to view and send the sales report by e-mail

Next steps

• Add items to the cart on the mobile window
• Manage and validate the mobile window basket
• Print tickets and manage orders from the mobile counter
• Send the cash report (Next)
• Mobile Window Settings (Next)