This guide explains how to perform ticket exchanges via the ticket office of your ticketing service. This function makes it possible to choose new tickets while cancelling current tickets.

Requirements: enable exchange mode

1. Access the Sales and Payment methods menus
2. In the list of payment methods, enable Exchange mode
   
   
   
3. Go to the ticket office
4. Via the ticket office, select the new ticket(s).They will be added to the basket on the right of the screen
5. Once all the new tickets have been selected, select the Exchange payment method
   
   
6. In the new window, find the order or ticket number
7. Select the tickets to cancel and confirm
   
   
8. Enter the customer’s information and send the order confirmation to the customer, or print the ticket
   
   

Find out more

• Start-up guide: ticketing service
• Enable exchange mode for the online ticketing service
• Guide for visitors to exchange tickets

This guide explains how to sell tickets at an open price on your Infomaniak online ticketing tool. This price type allows visitors to indicate the amount they want to pay.

Access an event to apply this price type

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing product and select the ticketing service you want to amend
3. In the left-hand side menu, select Programming then click on Event
4. Go to the price field and add or change a price type

Set to open price

1. Select Add a price
2. Select Open price
3. Enter a price name
4. Add the minimum prices in the desired currencies
The minimum price must be higher than CHF 2 and EUR 2 due to bank charges for online transactions

5. Click on Confirm
   
   

Find out more

• Ticketing quickstart guide
  
• Manage event prices

This guide explains how to use the zones in the rates menu on your Infomaniak Ticketing ticket office

How a zone works

Each event can contain one or more zones, each with their own price. This makes it possible to group prices in each zone, and thus manage each zone independently. 

• Each zone can contain fares, each with its own ticket quantity
• Each zone can be assigned or not to the seating plan
• Each zone and each rate can have its own online visibility

Access the prices menu

1. Log in to your Infomaniak space
2. Go to the Ticket Office 
3. From the left menu, under Programming , click on Events
4. Scroll down to the bottom of the page on the prices tab
5. Enable zone management. This option will be automatically activated if a seating plan is assigned to the event
   
   
   

Adding a zone and a price

Managing the parameters of each zone

Learn more 

• Getting Started Guide: Ticketing
  
• How to create a pass for your subscriptions or ticket packs

This guide explains how to request information from your customers when they order tickets on your Infomaniak online ticketing service.

Establish a contact form

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticket office
3. In the left-hand menu, under Settings, click on Customer registration
4. Enable the information to be requested from the customers and select the visibility
   • Visible and mandatory
   • Visible, but optional
   • Invisible (do not ask)
     
     

Add additional fields

It is possible to add additional information to this form

1. Click on the Add button
2. Assign a name to the field and choose the type of fields
3. Depending on the type of field, complete with the options of drop-down menus or checkboxes
   
   
   

Find out more

• Start-up guide: ticketing service
• The different methods of recovering customer information

This guide explains how to install IDP PVC badge printers for printing tickets for your ticketing system.

Badge printers are designed to work with the mobile kiosk on the tablet as well as the web kiosk on your computer. It can be connected to the network or used directly by connecting a USB cable.

What do you want to do

• Print passes from a computer
• Print passes from the tablet (sales pack)
• How to replace ribbons

Video Guide

Learn more

• Getting Started Guide: Ticketing
   
• Setting up and using the sales pack

This guide explains how to use scanners for ticket control for your event on the Infomaniak ticketing service.

Prerequisites

1. Plug in the base power supply and place the scanners to charge.

2. Check the Wi-Fi connection 

   The scanners are configured to automatically connect to the Infomaniak network generated by the Wifi and 4G terminals.

If no connection is detected, check the connection in the device's Settings menu.

Video Guide

Scan Tickets

1. Log in to the app using one of the following methods:
   • With the email address and password of the Infomaniak account that has access to the ticketing system.
   • With the organizer code available in the Ticket Control / Control Tools menu.
   • With a code generated in the Settings and Profile Management menu.
2. Select the dates at the top if needed to display the correct events.
3. Select one or more events to scan (long press on each for multi-selection).
4. The various scanner options are located in the menu at the top left.

Learn More

• Getting Started Guide: Ticketing
• Setting Up the Sales Pack
• Scanning Tickets with Android Devices

This guide explains how to install the driver for the badge printer and how to print via a computer using the USB cable.

Prerequisites: installation of the driver

It is only necessary to install the drivers if the web ticket office is used to print badges. Use of the mobile ticket office via the tablet is Plug&Play.

1. Switch the printer on and connect it to the computer using the USB cable
2. Visit the IDP corp website, Support and download tab
3. On the downloads site, select Product: SMART-51 Series and Product model: SMART-51S

Configuration of the printer

To ensure optimum use of the printer, you are advised to configure it before use

Print badges via a computer

Once the printer driver is installed:

1. Connect the printer to the computer
2. Open the front of the printer and insert the badges with the side to be printed facing up.
   
   
3. On the computer, go to the ticketing service ticket office
4. Search for an order with a badge. It is possible to click on Search for a booking at the top of the ticket office to launch a quick search.
   
   
   
5. In the badge section of the window that opens, click on Print the badges to generate the PDF
   
6. Via the PDF generated, start printing by selecting the Smart 51S printer

Learn more

• Start-up guide: ticketing service
• Configuration of the badge printer
• Print badges via a tablet

This guide explains how to configure your Smart51 IDP bridge printer in order to print your Infomaniak ticketing service badges via a computer

Configuration of the printer

1. Access the printer manager of your computer
2. Select the Smart 51 IDP printer then the Printer and scanner preferences option



3. In the Resin extraction option, select Black dots only
4. Paper size: CR80 card (54x86mm)
5. Orientation: portrait
6. ADJUST: print the entire image
   
   
7. It is possible to save these settings in order to keep them in the memory

Learn more

• Start-up guide: ticketing service
• Ticketing service: print badges via a computer
• Ticketing service: implementation and use of badge printers for the badges
• Ticketing service: change the printer ribbon
• Ticketing service: print badges via a tablet

This guide explains how to configure aspects of online ticketing. It is thus possible to define the customer's experience when ordering.

Access online ticketing options

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticket Office 
3. From the left menu under Shop / Upload click on Shop Options

Visual of the ticket office

These options allow you to configure the visual of the ticketing.

• Box office color: The color that will be used for logos, links, and buttons on the ticket office.
• Name and order of blocks: Allows you to customize the order of the different blocks, and to rename them. Just click on the name to change the name

Options

• Page title: Indicates the name of the ticketing page, visible on browser tabs for example.
• Default layout of grouped events: During events with several dates, this option allows you to define whether the page displays the calendar or the list by default. More information
• Max ticket per order: Number of tickets selectable per event, per price category in the online store. This number is the maximum for a category type and per order.
• Max pass per order: Number of Passes selectable per order on the online store. This number is the maximum for a category type and per order.

Advanced options

The advanced options allow you to replace button texts and add HTML, CSS or JavaScript scripts.

For more information about scripts, see the guide on this subject

Learn more 

Choose the display on the online ticketing (store)

This guide explains how to sell products on the Infomaniak Ticketing, such as refreshments during intermission, souvenirs, or merchandise related to your events.

Selling Products on Your Ticketing

Accessing the Product Menu

1. Log in to your Infomaniak space.
2. Go to Ticketing from the left menu.
3. Under Programming, click on Products
   

Creating a Product

1. Click on Create a new product
   
2. Fill in the Name and Description fields in all languages for your ticketing. These details will be visible on the ticketing page during the purchase process.
3. Associate an image that will be displayed on the site for this product
   
4. If necessary, activate the product's association with an event: Purchasing a product requires the purchase of a ticket. For more details, see the guide on this topic
   
   
5. Associate the attributes of your product. Attributes are parameters that allow you to create different variations of a product. For example, the T-shirt Size attribute could include variations like XS, S, M, L, XL, and another attribute could be used to choose T-shirt colors. You can select existing attributes from the dropdown list or create new ones using the link below. Note: Attributes cannot be modified if there have already been sales. Variations can be added or modified at any time, but they can only be deleted if no sales have occurred.
   
6. Set the price for each variant of the product, the applicable VAT, the quantity available for sale, and the product's visibility in your shop. It's possible to remove a variant from the shop if there haven't been any sales of that variation after finalizing your online shop.
   
7. Decide if you want to add an automatic association rule when purchasing a ticket. This option means that buying a specified ticket in this rule requires the purchase of the linked product. For more details, see the guide on this topic
   
   

Tracking Sales and Modifying Product Settings

Once the products are created, you can track their sales and modify the settings by clicking on the ⋮ icon and then clicking Modify

Learn More

• Getting Started Guide: Ticketing