This guide explains how to associate products with tickets for your events on Infomaniak Ticketing.

For creating products for sale on the ticketing platform, be aware of this other guide.

Sale of ticket products

There are two ways to link products and tickets:

1. The purchase of the product necessarily requires the purchase of a ticket.
2. The purchase of the ticket necessarily requires the purchase of the related product.

1. The purchase of the product necessarily requires the purchase of a ticket

This type of connection is configured from the first stage of the creation of the product by activating the option:
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During the purchase process, adding the product to the basket will require the presence of a linked ticket or tickets already in the basket (5 tickets in the example below).

If the customer has already purchased tickets before, he will be able to log in with his e-mail address and choose the ticket(s) to which the product is associated:

The customer will then be able to recover his product using the QR code of his ticket.

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2. The purchase of the ticket necessarily requires the purchase of the product

This type of link is configured at the last step of the product creation (and requires that you have not selected the option presented above):

1. Click on Add sales rules:
   
2. Select the prices that will be associated with the sale of this product:
   
3. Don't forget to complete the creation of your product.

During the ticket purchase process, these rates will offer the associated products, clearly indicating the additional cost at each stage of the order:

This guide explains the procedure to be followed for the creation of events taking place in the city of Lausanne (within the framework of the ticketing system Infomaniak).

Preamble

• In accordance with the order of taxation of the municipality of Lausanne, a tax is levied on the prices of admissions, places of payment and other supplements, in particular on the occasion of the evenings of companies, bals, kermesses, concerts, conferences, musical, literary, artistic, sporting events, etc.
• The Infomaniak ticket office is certified by the city of Lausanne and you can create your ticket office for any event in the city of Lausanne.
• The rate of tax collected is 14%.
• You'll have to check with the city of Lausanne if your event is taxable, non-taxable or exempt...
  • The possibilities for exemption from this tax are exhaustively set out in the order of taxation.
  • If your event is subject to tax, note that the procedure will take several days and the waiting period may be extended depending on the number of claims pending processing.
  • Please.  So take this waiting period into consideration for the launch of your ticket office!
     

Creation of your event on Lausanne

The creation will usually take place from the same way only for any other event, but any information on the ticket may no longer be changed once the validation request has been sent:

• The name of the event
• The date and time of the event (as well as the opening hours of the doors)
• The venue of the event
• Tariffs
• Banknote templates

Make sure these parameters are well defined. before the application for validation.

Request for validation and waiting for decision

When you define the location as being on the city of Lausanne...

... and once the setting of your event is complete (you get the proposals below), you can apply for permission from the city of Lausanne.

Status of events

The subject events clearly indicate the status that will be updated as soon as your event is validated:

This guide explains how to connect the Zapier management tool to the ticketing system Infomaniak.

Preamble

• Depending on the volume of customers and/or events you manage, you may be required to subscribe to a paid plan for Zapier and/or your CRM.
• Infomaniak cannot be held responsible for these costs.
• For further assistance contact: support of the software used or partner.

Connecting to the Infomaniak Ticket

To this end:

1. Click here in order to gain access to Zapier.com.
2. Create an account if necessary.
3. Create a new Zap (Need help?).
4. When selecting the applications to use, type in the search bar Infomaniak Tickets and select the choice.
5. When Zapier asks to log in, use the Infomaniak account IDs and password linked to the Ticket.

This guide explains how to exchange tickets on the ticket counter (as part of the ticketing system Infomaniak).

This function allows you to choose new banknotes while canceling current ones.

Enable Exchange Mode

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Sales in the left side menu.
4. Click on Methods of payment in the left side menu:
   
5. Pass the toggle switch button on ON to the right of the item exchange:
   
6. See you on the Window.
7. From the counter, select the new ticket(s). They will be added in the basket, to the right of the screen.
8. Once all the new tickets have been selected, select the payment method exchange:
   
9. On the new window, look for the order or ticket number.
10. Select the tickets to cancel and confirm:
    
11. Inform the customer's information, and send the order confirmation to the customer, or print the ticket:
    

This guide explains how to set up and use your sales package with the Zebra printer for tickets in show and cinema format (as part of the ticketing system Infomaniak).

Installation and installation of your sales package

Connection of machines

1. Connecting Samsung TabS Tablet Power
2. Connect Zebra Printer Power Supply
3. Connect the terminal Wifi or 4G and ensure connection with other machines.

Video Guide

Installation of the printer

1. Open the printer using the opening buttons located on the sides
   
   
    
2. Insert the tickets into the slot at the back of the printer. For the purpose of the ticket, please take into account the Infomaniak logos: The first spell to the left, and the second to the right. The ticket must be at the place when the ticket exits from right to left.
   
     .
    
3. Close and turn on the printer
   
   
    
4. Press the "Pause" button. There will be two bright green lights on.

Printing tickets with the printer

Checking the format

Printers are already set up for the ticket format ordered. If necessary, it is possible to check the configuration by opening the menu at the top left and on the Options Option Tickets in cinema format must only be activated if the banknotes will use this format (see below in the calibration when changing format)

Printing a ticket

To launch the impressions, you need to log in to the ticketing account from the tablet using the Infomaniak account ID and password. The tablet will automatically connect to the window interface.

1. Perform a "test" command or use a command in the "Order" menu. The printer must display (ZEBRAXX) on the right side of the tablet
    
2. Press the printer icon to start printing
   
   

Set the right ticket on the printer

Since July 2024, we provide Infomaniak tickets with new separators in the form of a notch. If you have any old ticket types left, please view the video below to set your tickets correctly

Read more

• Start Guide : Ticket
• Installation and use of the pass printer

This guide explains how to import tickets that would be generated by another provider or an external reseller for your event as part of the ticketing system Infomaniak.

Prerequisites

• The import of third-party banknotes requires that the event is already created on your Infomaniak ticket office.
• You also need a list of tickets in a CSV file with the bar code field that will be printed on the ticket.
   

Access import options

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Banknote control in the left side menu.
4. Click on Import distributor in the left side menu:
   

Import CSV file

To this end:

1. Click on the tab FNAC/FranceBilletor OtherAccording to the dealer.
2. Choose an event for which to import tickets:
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3. Click on Import Tickets.‍
4. Choose an existing distributor from the drop-down menu, or create one:
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5. Click on the button Choose a CSV file and download the CSV file provided by the distributor.
6. Select the rows to import. Attention:‍‍
   1. Check the first and last row of imported information.‍
   2. These may contain empty headers or lines that may cause an error when importing.
   3. Use the options at the top of the page to set the number of first and last rows to ignore:‍
      
7. Link columns to the information to be imported.
   1. The ticket bar code is the only required field.
   2. If you are importing tickets from another Infomaniak ticket office, select column 8 which is the QR code (in the form of 2000000000A^0^100000000)
      
8. Check the imported information and confirm:
   
9. Imported banknotes will appear in a table at the bottom of the page:
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Control of imported banknotes

Once the tickets are imported, they can be scanned with the ticket control application (available on iOS and Android). They will also be counted in the column FNAC or Other in the control report tool available from the left menu, Banknote Control, Control Report:

This guide explains how to view the sales report and use the filters to extract the necessary figures to track your sales and manage your accounting (as part of the Infomaniak ticketing system).

Accessing the Sales Report

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing related to the event.
3. Click on Accounting in the left sidebar.
4. Click on Sales Report:
   

Filtering and Views for Efficiency

The sales report offers a filter and view saving system that allows you to quickly extract the desired figures:

• By making good use of filters and saved views, you no longer need to define the search parameters each time you check.
• Filters can be freely modified during each consultation, and if you want to keep the new filters, just Save the filters or create a new view:
  

Different Display Types

You can display the figures in several ways:

• Summary: Displays the global figures by event or sales channel without the details of each area or price category. The second part shows the total ticket sales.
• Detailed: Allows you to display the details by date, area, and price. This is the display mode that shows all the necessary accounting information.
• By price category: The display by price category allows you to see the figures grouped by prices. This way, you can extract figures for the desired categories across all events. It is used to identify, e.g., the share of visitors who bought full-price tickets, discounted tickets, or those who used subscriptions.
  
  

Adding and Modifying Filters

You can add as many filters as needed to refine the sales report results. To do this:

1. Click the blue Add a filter button.
2. Select the type of filter you want and choose the items to include or exclude.

Strict inclusion and exclusion allow you to display only the elements fully concerned by the filter.

In the example below, only orders fully paid by credit card will appear. So any order partially paid by credit card and another payment method will not appear on the list:

When applicable, you can select all elements in a list by clicking on the category:

The filter is added to the list of active filters:

To modify an active filter, click on it to display the menu.

Sales Report Views

By default, two views are available, each with its display:

• Global view: has only one default filter and allows you to see the total sales for the current month.
• Infomaniak Receipt: Displays only online transactions, allowing you to see the turnover corresponding to the statements sent each month with the payments:
  

Add, Export, and Modify a View

To add a view with the selected filters, click on + Add a view in the list of views:

You can give this new view a name:

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To modify, export, or delete a view, click on the chevron ‍ to the right of the save button:

 

View Sales Report Details

In detailed mode or by price category, you can find the details of each event, order, or price.

For example, it is possible to see a quick breakdown of each line by hovering over the Amount of sales:

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You can also view the complete list of orders related to an event, performance, or even the price by clicking on the action menu ⋮ located to the right of the concerned item:

This guide concerns the permanent discontinuation of the My Site Builder v1 tool. After more than 10 years of good and loyal service, this tool is officially discontinued (as of October 2, 2023 ):

This guide explains how to implement the method of payment Exchange‍ (within the framework of the ticketing system Infomaniak).

This method of payment will allow your customers to exchange tickets in their possession for new tickets.

Activate Payment Method on Ticket

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Sales in the left side menu.
4. Click on Methods of payment in the left side menu:
   
5. Pass the toggle switch button on ON to the right of the item Exchange:‍
   
   ‍
6. Check the box customer in order to activate this option for customers on the online ticketing. They will be able to make the exchanges directly from your online ticket office.
7. Set the number of days before the event from which the customer will not be able to exchange a ticket. This value prevents the customer from changing tickets on the online ticket office at a date too close to the event.
8. Then specify the costs associated with this transaction that the customer will have to pay to exchange the tickets:
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Once the option is activated, your customers will find the option to exchange tickets at the bottom of the ticketing page.

This guide explains how to sell products (as part of the ticketing system Infomaniak) such as consumption during intermission, souvenirs or derivatives related to your events (merchandising).

Go to the product menu to create one

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Products in the left side menu.
5. Click on Create a new product:
   
6. Fill in the fields Nameand Descriptionin all the languages of your ticket office:
   
   • This information will be visible on the ticketing page during the purchase process.
7. Associate one image which will be posted on the website for this product:
   
8. Activate the combination of the product with an event if necessary:
   
   • The purchase of a product necessarily involves the purchase of a ticket (5 tickets in the example below); this other guide in this regard:
     
9. Associate them attributes of your product.
   • Attributes are the parameters for creating different product variations.
   • The drop-down list allows you to select already existing attributes, and the link below allows you to create new ones:
     
   • For example the attributeT-shirt sizecould include declinations XS, S, M, L, XL, and a second attribute will allow you to choose the colors of the T-shirt:
     
     • It is also possible to manage attributes outside the creation form, under the tab dedicated to managing attributes:
       
   • Attention : the attributes cannot be changed if sales have already taken place; the variations can be added or modified at any time, but can only be deleted if there has been no sale.
10. In the next step, set the price of each variant of the product, the VAT to be applied, the quantity offered for sale and the visibility of the product on your shop.
    • It is possible to remove a variant from the shop in case there is not yet a sale of this version after the completion of your online shop:
      
11. In the next step, set if you want to add an automatic association rule when buying a ticket.
    • This option requires the purchase of a ticket specified in this rule to involve the purchase of the linked product (see also point 8 above):
      
12. Click on the button Finish to save your article.

Track sales and change product parameters

Once the products are created, it is possible to track their sales and change the parameters by clicking on the action menu 的to the right of the element concerned: