Knowledge base

This guide explains how to associate products with tickets for your events on Infomaniak Ticketing.

For creating products intended for sale on the ticketing platform, please refer to the guide on this topic.

Selling Products Associated with Tickets

There are two ways to link products and tickets:
1. Purchasing the product requires the mandatory purchase of a ticket.
2. Purchasing the ticket requires the mandatory purchase of the linked product.

1. Purchasing the Product Requires the Mandatory Purchase of a Ticket

This type of linkage is configured in the first step of product creation by enabling the option

During the purchase process, adding the product to the cart will require the existence of a linked ticket or the prior presence of tickets in the cart. If the customer has already purchased tickets previously, they can log in using their email address and choose the ticket(s) to which to link the product.





The customer can then retrieve their product using the QR code of their ticket.

2. Purchasing the Ticket Requires the Mandatory Purchase of the Product

This type of linkage is configured in the last step of product creation.

• Click on Add Sales Rules
  
• Select the rates that will be associated with the sale of this product
  

During the ticket purchase process, these rates will offer the associated products, clearly indicating the additional cost at each stage of the order

This guide explains how to make online ticketing available so that visitors can place their orders.

Accessing the Integration Menu

1. Login to your Infomaniak space (manager.infomaniak.com)
2. Go to Ticketing 
3. From the left menu, under Shop / Online Publishing, click on Integration

Generating URL Parameters to the Ticketing

The parameters at the top of the page allow you to generate a link specific to the desired elements. They allow you to choose the elements displayed on the generated link.

• The period: to select the ticketing in case there are several, and to restrict access to this ticketing alone
• The language: to force a default language
• The elements to display on the link. This option allows you to restrict access to certain elements of your ticketing. You can display everything, display a choice of elements, or choose elements according to location.
  
  
• Expand default zones or not
• Show or hide elements at the top and bottom of the page. If enabled, it will only show the purchase tunnel.
• Limit payment methods. Allows you to choose the payment methods that will be available to customers on the generated link.

Integration via iframe or with a button

It is possible to create buttons or integrate the ticketing directly on your website using the methods indicated in the usage examples.

Advanced Integration via API

API integration allows you to integrate the ticketing directly into your site. To do this, you will need to create an API key and follow the documentation

This guide explains how to connect Infomaniak’s Ticketing service to the Zapier management tool.

Establish the connection with Infomaniak’s Ticketing service

1. Go to the Zapier site and create an account if necessary
2. Create a new Zap
3. When choosing the applications to use, type Infomaniak Ticketing in the search bar and select the choice
4. When Zapier asks for identification, use the login and password of the Infomaniak account linked to the Ticketing

Depending on the volume of customers and/or events that you manage, you may be asked to subscribe to a paying plan for Zapier and/or your CRM. We cannot be held responsible for these costs under any circumstances.

This guide explains how to configure the images for your events. 

Pictures for the event

The presentation images of your event can be defined in vertical and horizontal format. A vertical visual is mandatory, because it will be used on: 

• the administration tool for your ticket office
• on the counter
• as well as your online store in case there is no horizontal image.

The horizontal image will be used on 

• your online store when there are several events, 
• on the  Infomaniak Events portal

It is possible to add custom images or use a default image

It is possible to add an image gallery associated with your event. This gallery, which can accommodate up to 4 images, will be on the event page of your online ticket office below the description

Add images when creating the event

When creating a new event, it is possible to choose a vertical and horizontal image and an image gallery by choosing the appropriate tab.

1. Connect to your Infomaniak space ( manager.infomaniak.com )
2. Go to the ticket office 
3. From the left menu under Programming click on Events
4. Click on add an event

You can choose a photo from your media library or a royalty-free image from the proposed list.

Edit existing event images

To modify the images of an existing event

1. Connect to the administration console ( manager.infomaniak.com )
2. Go to the ticket office 
3. From the left menu under Programming click on Events
4. Click on the event for which to modify the image
5. Click on Manage then Modify
   
   
   
   
6. Under the Visuals menu and click on the parameter to modify
   
   

Learn more 

This guide explains the procedure to follow for creating events taking place in the city of Lausanne.

The city of Lausanne imposes an entertainment tax and therefore imposes certain conditions when creating events held in venues.

Infomaniak's ticketing system is approved by the city of Lausanne, so you can create your ticketing for any event in the city of Lausanne.

General Information

In accordance with the tax decree of the municipality of Lausanne, a tax is levied on the price of tickets, paid seats, and other supplements, notably on the occasion of company evenings, balls, fairs, concerts, conferences, musical, literary, artistic, and sporting events, etc.

The rate of the tax levied is 14%. The possibilities for exemption from this tax are exhaustively indicated in the tax decree.

For more information, please consult the City of Lausanne website on this subject

Creating Your Event in Lausanne

The creation will generally proceed in the same way as for any other event, but any information appearing on the ticket cannot be modified once the validation request has been sent:

• The name of the event
• The date and time of the event (as well as the opening hours of the doors)
• The location of the event
• The rates
• The ticket templates

Therefore, please ensure that these parameters are well defined before submitting the validation request.

Validation Request and Waiting for Decision

Once the setup of your event is complete, you can request authorization from the city of Lausanne.

Event Status

Taxable events clearly indicate the status that will be updated as soon as your event is validated.

This guide explains how to create and manage gift vouchers on your ticketing service. Gift vouchers can be purchased on your ticketing service directly and used to purchase tickets or passes.

This allows your customers to offer gift vouchers to third parties who can use them to purchase tickets on your ticketing service.

Creation of gift vouchers

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service
3. Access the Programme and Gift vouchers menus
4. Click on the blue Add a gift voucher
   
   
   
   
5. Choose the selling price of the gift voucher
6. Set the value of the gift voucher. This can differ from the purchasing price and represents the amount that can be used when it is redeemed
7. Define the visibility of the gift voucher. Visible allows the purchase via the online ticketing service whereas hidden statuses allow it to be reserved for the exclusive use of the dealer or administrator
8. Define the settings of the gift voucher.
   • The validity period of a gift voucher
   • The number of gift vouchers that will be on sale
   • The name you want to give to the gift voucher 
   • The description of the gift certificate 
   • The image that will be used for the gift certificate

Gift voucher management

Once the gift certificate has been generated, it is possible to manage each gift certificate purchased

• Check the balance on a gift voucher    
• View orders related to a gift voucher
• Send the gift voucher back to the customer by email 
• Print the gift voucher

Find out more

• Start-up guide: ticketing service
• Promotional offers

This guide explains how to import tickets that may be generated by another provider or an external reseller for your event managed on the Infomaniak ticketing platform.

Prerequisites

Importing third-party tickets requires that the event is already created on your Infomaniak ticketing platform. To do this, please follow the guide on this topic.

You also need the list of tickets in a CSV file format with the barcode field that will be printed on the ticket.

Access Import Options

1. Log in to your Infomaniak account
2. Go to the Ticketing 
3. From the left menu, under Ticket Control, click on Distributor Import

Import the CSV File

1. Click on the FNAC/FranceBillet or Other depending on the reseller tab
2. Choose an event for which to import tickets
   
   
3. Click on Import Tickets
4. Choose an existing distributor from the dropdown menu, or create one
   
   
5. Click on the Choose a CSV file button and upload the CSV file provided by the distributor
6. Select the rows to import. Note: Make sure to check the first and last rows of the imported information. These may contain headers or empty lines that can cause an error during import. Use the options at the top of the page to specify the number of first and last rows to ignore.
   
   
   
   
   
7. Link the columns to the information to be linked. The ticket barcode is the only mandatory field. If you are importing tickets from another Infomaniak ticketing platform, please select column 8, which is the QR code  (in the form 2000000000A^0^100000000)
   
   
   
   
8. Check the imported information and validate
   
   
   
   
9. The imported tickets will appear in a table at the bottom of the page. 
   
   
   
   

Control of Imported Tickets

Once the tickets are imported, they can be scanned with the ticket control application (available on Android and iOS).

They will also be counted in the FNAC or Other column in the control report tool available from the left menu, Ticket Control, Control Report.

This guide explains how to implement and use your sales pack with the Zebra printer for show and cinema format tickets.

Installation and implementation of your sales pack

Connection of the machines

1. Connect the power supply to the Samsung TabS tablet
2. Connect the Zebra printer power supply
3. Connect the WiFi or 4G terminal and check the connection to the other machines.

Implementation of the printer

1. Open the printer
2. Place the tickets inside (Infomaniak blue strip on the left), pulling the first ticket out slightly
3. Close and switch the printer on
4. Press the “Pause” button. Two green indicator lights will be lit.

Printing of tickets with the printer

Verification of the format

The printers are already configured for the ticket format ordered. If necessary, it is possible to check the configuration by opening the menu at the top left and clicking on Options. The Tickets in cinema format option must only be enabled if the tickets will use this format (see below in calibration when changing format)

Print a ticket

To start printing, log in to the ticketing service account via the tablet using the username and password of the Infomaniak account. The tablet will connect to the ticket office interface automatically.

1. Place a “test” order or use an order from the “Order” menu. The printer must be displayed (ZEBRAXX) on the right-hand side of the tablet
   
2. Press the printer icon to start printing
   
   

Learn more

• Start-up guide: ticketing service
• Implementation and use of the badge printer

This guide explains how to set up the Exchange payment method via Infomaniak’s Ticketing tool. This payment method will allow your customers to exchange the tickets they have for new tickets.

Enable the payment method under Ticketing

• Log in to your Infomaniak space (manager.infomaniak.com)
• Go to Box office and select the box office concerned
• From the left-hand menu under Sales click on Payment methods
  
  
  
  
  
  
• Activate Exchange
  
  
  
  
• Check the Client box to activate this option for online ticketing customers. They will then be able to make exchanges directly from your online ticketing service.
• Define the number of days before the event from which the customer will not be able to exchange tickets. This value prevents customers from exchanging tickets on the online ticketing service at a date too close to the event.
• Then specify the fees linked to this operation that the customer will have to pay to exchange the tickets
  
  
  

Once the option has been enabled, your customers will find the option to exchange the tickets at the bottom of the box office page.

Find out more

• Ticketing: how to exchange tickets using the online ticketing service for visitors

This guide explains how to consult the sales report and use filters to extract the necessary figures to track your sales and for accounting.

An Enhanced Tool for Increased Efficiency

The sales report now offers a system of filters and saved views that allows you to quickly record and retrieve the desired figures. By making good use of filters and saved views, you no longer need to define search parameters for each consultation.

Filters can be freely modified in each consultation, and if you want to save the new filters, simply click on Save Filters or create a new view.

Access the Sales Report

1. Log in to your Infomaniak account.
2. Go to the Box Office.
3. From the left menu, under Accounting, click on Sales Report.

Different Types of Displays

• Summary: Shows total figures per event or sales channel without details for each area or tariff category. The second part displays overall ticket sales.
• Detailed: Allows displaying details by date, area, and tariff. This display mode allows seeing all necessary accounting information.
• By Tariff Category: The display by tariff category allows grouping numbers by tariffs. It is thus possible to extract numbers for the desired categories for each event. It is used, for example, to identify the percentage of visitors who bought full-price tickets, discounted tickets, or used subscriptions.
  
  

Add and Modify Filters

It is possible to add as many filters as needed to refine the result of the sales report. To do so:

1. Click on the blue Add a Filter button.
2. Select the desired filter type and choose the elements to include or exclude. Inclusion and strict exclusion show only items that are fully affected by the filter.
   In the example below, for instance, only orders paid 100% with a credit card will be shown. Therefore, any order paid partially with a credit card and another payment method will not appear on the list.
   When applicable, you can select all items from a list by clicking on the category.
   
3. The filter is added to the list of active filters.
   
   
4. To modify an active filter, click on it to display the menu.

Views of the Sales Report

By default, two views are available, each with its own display:

• Global View: Defaults to only one filter and allows seeing total sales for the current month.
• Infomaniak Revenue: Shows only online transactions and allows seeing the turnover corresponding to the settlements sent each month with payments.
  
  

Add, Export, and Modify a View

To add a view with the selected filters, click on + Add View in the list of views. You can give a name to this new view.



To modify, export, or delete a view, click on the arrow to the right of the save button.

See Details of the Sales Report

In detailed or tariff category mode, it is possible to find details of each event, order, or tariff. For example, it is possible to see a quick breakdown of each line by placing the mouse over the Amount of sales

It is also possible to consult the comprehensive list of orders related to an event, a performance, or even a tariff by clicking on the icon to the right of the desired line.