This guide explains how to insert a QR code on the invoices you send to your customers (as part of the Infomaniak ticketing system).

Introduction

• A QR Invoice allows for easier payment of an invoice by including all the necessary information to make a payment using the QR code provided with the invoice.
• If your customers decide to pay for an order by invoice on your ticketing system, and you have set up the necessary information, they will receive an invoice containing a QR code:
  

Add a bank account

Prerequisites

• This feature is only available for bank accounts in CHF.
• It is essential to obtain the QR IBAN for your bank account; ask your bank to provide QR Invoice information:
  • Postfinance
  • Raiffeisen
  • UBS

Whether you already have a registered bank account or not, if you want to add a QR code to the invoice, you need to specify a new bank account:

1. Click here to access the management of your product in the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the ticketing system related to the event.
3. Click on Accounting in the left-side menu.
4. Click on Infomaniak Collection in the left-side menu.
5. Click on Add a bank account at the bottom of the page:
   
    
6. Enter your bank account details and include the QR-IBAN:
   
7. Click the button to Confirm.
8. Choose the new bank account to use from the drop-down menu (the list is sorted by creation date):
   

This guide explains how to renew your subscription directly online for the new season or edition of your subscription.

Access the subscription renewal page

The renewal is made available by the organiser of the event on the ticket office of the new season. Once on it, click on the button Renewal Followed:

 

Enter the previous year's subscription number

Renewal requires the subscription number to be renewed:

Choose the new subscription

The choice of new subscriptions will be displayed. Simply choose the desired subscription and continue the purchase process:

This guide explains how to set up promotional offers on your online ticketing

These offers allow you to set up manual or automatic discounts. Manual discounts take the form of a promotional code that you can send to your customers. The automatic discount is a rule you can implement where the promotional offer is applied when a certain number of tickets have been purchased by a customer.
 

Available promotions

• Promotional codes
• "Tickets purchased, free tickets” promotions

Find out more

• Ticketing quickstart guide
   

This guide explains how to create and manage the right gifts (as part of the ticketing system Infomaniak). Gift vouchers can be purchased directly from your ticket office and used for the purchase of tickets or passes.

This allows your customers to offer gift vouchers to third parties who can use them to buy tickets on your ticket office.

Creating gift vouchers

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Gift vouchers in the left side menu.
5. Click the blue button Add gift voucher:
   
6. Choose the sale price of the gift voucher: this is the price the customer will pay for the purchase of the gift voucher.
7. Define the value of the gift voucher. This can be different from the purchase price and represents the amount usable when used.
8. Define the visibility of the gift voucher. Visible allows customers to buy online ticketing, while the status hidden allow it to be reserved for use exclusively for resellers or by the administrator.
9. Set the gift voucher settings:
   • The period of validity of a gift voucher.
   • The number of good gifts that will be on sale.
   • The name you want to give the gift voucher.
   • Description of the gift voucher.
   • The image that will be used for the gift voucher.

Management of gift vouchers

Once the gift voucher is generated, it is possible to manage each gift voucher purchased:

• Check the balance on a gift voucher.
• View orders related to a gift voucher.
• Send the gift voucher by e-mail to the customer.
• Print the gift voucher.
  

This guide explains how to set up and use your sales package with the Zebra printer for tickets in show and cinema format (as part of the ticketing system Infomaniak).

Video Guide

Power supply and connection of the terminal to the network

Reconnecting the terminal

To connect the terminal to your network, you will need to connect it via the Ethernet connection:

1. Connect the terminal (MAIN/48V) to the adapter on the location POE
   
      
    
2. Connect the internet adapter to the location LAN
   
   

Turn on the terminal

The terminal will light up and the light will become blue, indicating the proper functioning of the terminal.

Connect to the Infomaniak network

Once the terminal is turned on and connected to the network by Ethernet, the terminal will create a network called "Infomaniak"

Read more

• Start Guide : Ticket
• Setting up the sales package
• Installation and use of the sales package

This guide explains how to add and configure images of your events as part of the ticketing system Infomaniak.

Preamble

• The presentation images of your event can be defined in the format vertical and Horizontal.
• A visual vertical is mandatory, as it will be used on...
  • ...the administration tool of your ticket office,
  • ... on the counter,
  • ... as well as your online shop in case there is no horizontal image.
• The horizontal image will be used on...
  • ... your online shop when there are several events,
  • ... on the portal infomaniak.events.
• It is possible to add custom images or use a default image, as well as an image gallery associated with your event; it can accommodate up to 4 images and can be found on the event page of your online ticketing below the description:
  
  ‍

Add images when creating the event

When creating a new event, it is possible to choose a vertical, horizontal image and an image gallery by choosing the appropriate tab.

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name the ticket office concerned.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Click on the button Add Event.

You can choose a photo in your media library or a free image from the proposed list:

• Portrait: 1000 x 1414 px, vertical image
• Landscape: 1200 x 630 px, horizontal image
   

Edit images of an existing event

To modify images of an existing event

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name the ticket office concerned.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Click on the action menu ⋮located to the right of the element concerned.
6. Click on Manage:
   
7. Click on the button Edit:
   
8. Click on the parameter to change under Visual:
   

This guide explains how to create forms that will be linked to the different rates of an event (as part of the ticketing system Infomaniak). This makes it possible to create specific forms for each of the rates present on an event.

Create a form per tariff

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Parameters in the left side menu.
4. Click on Form in the left side menu.
5. Click on the button Add Form and give a name to the form.

Add Fields

Add the fields to be included in the tariff form by choosing the name and type of field:

• Text : a free field to insert a text
• Selection : drop-down menu to select an option from those proposed
• Radio button : radio buttons allowing you to select an option from those offered
• Check boxes : check boxes that can be checked or left empty

• Email : to inform an email address. This allows you to put a different email address than the one used by the person who ordered.
• Tel. : for a telephone number
• Date : for a date

Advanced Options

• Posting on the ticket: allows you to replace the form information directly. E.g. for the ticket to indicate the name of the person who will attend the event instead of the person who made the order...
• Add a URL: URL that will appear on the field, then above the field to let the visitor fill it.

Select the order of the questions

1. Choose the order of the questions as they appear on the ticket office:
   • Numbered positions will be in the order of numbers: 1, 2, 3, etc.
   • Then follow those who do not have a defined order (not recommended)
   • Position 0 will appear at the end

Link the form to a tariff

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click directly on the nameassigned to the event (or if necessary) Programming in the left side menu then Events):
   
4. Click on the tab Rates.
5. Click on the action menu ⋮ located to the right of the tariff to which the form to associate (by first developing the Zone with the help of the chevron ‍ if necessary).
6. Click on Edit:
   
7. Then click on the chevron ‍ to develop advanced parameters.
8. Enable option Link one form per tariff.
9. Choose the form to link.
10. Click on the button Confirm:
    ‍
    ‍

To retrieve information related to the forms, read this other guide.

This guide explains how to create an event (in the context of the ticketing system Infomaniak) which will be broadcasted via the Infomaniak streaming service.
 

Prerequisites

• Owning a Infomaniak ticket office for the creation of the event.
• Own a Infomaniak video streaming service to broadcast the event. You have a doubt about your monthly bandwidth requirements ?

Streaming your event

A dedicated page has been set up to ensure that only those who bought a ticket to your event will have access to the event.

 

Creating a virtual event

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Click on the button Add Event.
6. Provide information about your event.
7. At the stage Location, choose: No place or Virtual, then select: Disseminating the live event (livestreaming) and choose the streaming stream to stream your event:
   

Editing an already created event

You can edit or add a place to an already created event, to offer it streaming e.g.

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Select the relevant event.
6. Click on the button Manage then select Amend.
7. Under the address of the place of your event, click on Disseminating the live event (livestreaming) and choose the streaming stream to stream your event.
8. In order to activate livestreaming spaces, you will need to:
   1. Or click on the action menu ⋮ located to the right of the current rate, click on Edit and check the box: Livestream (livestream) in addition to the box The on-site event
   2. Or click on Add Zone, check the box: Livestream (livestream) and indicate the number of spaces available for livestreaming
      
9. Click on Save.

This guide explains how to use and customize digital tickets, adapted for mobile devices, as part of the ticketing system Infomaniak.

Preamble

• During an order, visitors receive a digital ticket by e-mail, with the possibility for both ecological and practical reasons to download a PDF version or to save it. Wallet.
• If you have set up Print@home tickets, it is possible to reuse the event settings for mobile tickets :
  • The name of the event
  • Place and date
  • Door opening hours (if activated)
  • The name and surname of each ticket holder
  • Event poster
• Customers will be able to register their tickets on mobile devices, i.e. Apple Wallet (downloading of the pass.pkpass and opening on the iOS app MapsApple's) or on Google Wallet (Android):
  

Setting up your mobile tickets

Prerequisites

• You'll have to create an event in order to access the visual options of mobile tickets.

Next:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Events in the left side menu.
5. Click directly on the name of the event.
6. Click on the tab Banknote templates:
   

A preview is displayed on the left side of the screen while the mobile ticket settings are displayed on the right side of the screen...

A. Personalization of the image and promotional texts

You can enable the options to add an image and/or informative text. Each change will be reflected in the overview:
 

B. Display options

The display options give you access to the basic information that will appear on the ticket:

C. Authorize ticket customization on the online store

By enabling this parameter, an additional button on the online store will allow the user to customize his ticket:

By clicking on it, the user can choose the type of field to add:

And whether or not the price should appear:

This guide explains how to cancel tickets ordered via your Infomaniak ticketing service tool.

Log in to the ticketing service and find the order

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticketing service
3. In the left-hand menu, under Sales, click on Orders or Tickets‍
4. In the search field, enter the order number, the customer’s name, the customer’s email address of the ticket number depending on the information available to you
5. Click on the order for which the tickets are to be cancelled
   
   

Cancel an order or tickets already paid
 

It is possible to cancel the entire order or to cancel individual tickets.

1. To cancel the entire order, click on Cancel in the order window
   
   
2. To cancel individual tickets, select the tickets to be cancelled
3. Then click on the Cancel
   
   
   
   button
4. Select the method used for the refund and the reason for the refund. This information may be useful to you for accounting purposes
   
   
5. If the customer has not been informed, inform them that the ticket(s) has (have) been cancelled

Cancel an order pending payment

When using the Per invoice payment method, it is impossible to cancel the tickets individually as the invoice would no longer be correct.
 

The entire order must be cancelled and a new order created, with the new invoice sent to the customer.
 

Cancel tickets via the ticket office

1. Access the Ticket office
2. Use the search field at the top of the ticket office to find the order
   
   
3. Access the Tickets
   tab
4. Click on the small black cross of the ticket to be cancelled
   
   

Find out more

• Start-up guide: ticketing service
   
• Exchange a ticket via the ticket office
• Enable exchange mode for your customers
• Refund customers who cancel
• Cancellation insurance