This guide describes the differences between the Infomaniak Ticketing tool and the Guest Manager tool.

What is the nature of your event? 

• If you are organizing a one-time private event, such as a birthday party, a general assembly, or a graduation ceremony with a well-defined guest list, use the Guest Manager.
  • This tool allows you to create an event, invite specific people of your choice, and track their registrations and attendance.
• On the other hand, the Ticketing tool is better suited for events open to the general public or for those where anyone with the link can buy tickets.

	Infomaniak Ticketing	Guest Manager
Issues tickets
Personalized tickets	Optional
Paid tickets available
Requires a known guest list	You don't choose the guests	Recipient email addresses are mandatory
Purchase available for anyone with a link		No link is generated; everything is done via email
Only guests can respond to the invitation
Tickets for multiple events
Possibility to offer multiple dates
Form to fill out
Registration tracking feature	You can retrieve the customer list
Creates a link to purchase tickets
Sends a direct invitation to book tickets

This guide explains how to create events with several performances using the ticketing tool.

Create a multi-date event

1. Log in to your Infomaniak account
2. Go to Ticketing
3. From the left-hand menu under Scheduling, click on Events
4. Click on add event
5. At the Date and Location stage, it will be possible to choose the option Several performances
   
   


6. An interface with a calendar appears; choose the start date of the event
7. You can define if the event lasts several days, weeks, months or if it is recurrent several times in the same day
   
   
8. Once the event is created and opened for sale, it’s possible to follow the progress of the orders for each date with the help of a display in List mode
   
   

Find out more

• Quickstart guide: ticketing service
• How do I duplicate a one-off or recurring event?
• How do I change and customise the sales status of my event?

This guide explains how to configure the VAT rate on your Infomaniak ticketing platform.

Adjusting VAT Rates as of January 1, 2024

The VAT rate has been updated in accordance with the VAT tax rate increase as of January 1, 2024. Any orders made for events taking place in 2024 will have the new default rates applied.

Orders made in 2023 for events in 2024 will also have the new rates applied if they have been properly configured on the ticketing platform. 

If this is not the case, please verify the VAT rate entered by following the instructions below. You can also manually send the invoice or receipt to the customer from the order.

Setting the Overall VAT for the Ticketing Platform

1. Log in to your Infomaniak account
2. Go to the Ticketing section
3. In the left menu, under Settings, click on Ticketing Settings
   
   
   
   
4. Check the box indicating that you are subject to VAT
5. Enter the VAT rate and VAT number in the fields
   
   

Setting Specific VAT Rates for a Tariff

If certain ticket tariffs have a different VAT rate than the overall VAT, you will need to configure it at the tariff level.

1. Log in to your Infomaniak account
2. Go to the product Ticketing and select the relevant ticketing platform
3. In the left sidebar menu, select Programming, then click on Event
4. Go to the tariff field and Add or Edit a tariff
5. Click on Advanced Settings
   
   
   
   
6. Check the box Edit VAT and Choose the VAT rate to apply to this tariff
   
   
   

This guide explains how to renew your subscription directly online for the new season or edition of your subscription.

Access the pass renewal page

The renewal is made available by the event organizer on the ticket office for the new season. Once there, click on the Renewal of season ticket holder

Enter the subscription number from the previous year

The renewal requires the previous season's pass number to be renewed

Choose the new pass for the new season

The choice of new passes will be displayed. All you have to do is choose the desired subscription and continue the purchasing procedure.

This guide explains how to set up and use your sales pack with the Zebra printer for event and cinema tickets.

Video Guide

Powering and Connecting the Terminal to the Network

Connecting the Terminal

To connect the terminal to your network, you will need to connect it via Ethernet:

1. Connect the terminal (MAIN/48V) to the adapter in the POE port
   
      
   
    
2. Connect the adapter to the internet network in the LAN port
   
   

Powering On the Terminal

The terminal will turn on and the light will turn blue, indicating that the terminal is functioning properly.

Connecting to the Infomaniak Network

Once the terminal is powered on and connected to the network via Ethernet, the terminal will create a network titled "Infomaniak".

Learn More

• Getting Started Guide: Ticketing
• Setting Up the Sales Pack
• Installing and Using the Sales Pack

This guide explains how to create an API key to use it for integration directly on your website.

Create an API Key

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Box Office and select the relevant box office
3. Click on the blue Add button
4. When creating the key, specify the IP addresses to block (optional)
5. Indicate whether this API key can or cannot sell tickets
6. Use the generated key for utilizing the REST API.

API Commands

Refer to the documentation of the API 

Learn More

• Getting Started Guide: Box Office

This guide explains how to create forms which will be linked to the different tariffs of an event. This allows you to create forms specific to each tariff available for an event.

Create a form per tariff

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service
3. Go to Settings and Form
   
   
   
   
4. Click on Add and assign a name to the form

Add the fields

Add the fields to be included on the form per tariff by choosing the name and type of field

• Text: a free field where you can insert a text
• Selection: drop-down menu allowing you to select an option from those proposed
• Radio button: radio buttons allow you to select an option from those proposed
• Checkboxes: check boxes that can be ticked or left empty
Caution: if the mandatory option is selected, all boxes must be ticket to be able to continue. Example of use: I have read and accept the conditions of use


• Email: to enter an email address. This allows a different email address to be entered from that used by the person who placed the order
• Telephone: for a telephone number
• Date: for a date

Advanced options

• Displayed on the ticket: allows the information on the form to be replaced directly. For example, so that the ticket indicates the name of the person who will attend the event instead of the person who placed the order
• Add a URL: add a URL which will be displayed in the field then above the field to allow the visitor to complete it

Choose the order of the questions

1. Choose the order of the questions as they will appear on the ticketing service
   • The numbered positions will be in the order of the numbers: 1, 2, 3, etc.
   • These will be followed by those with no defined order (not recommended)
   • Position 0 will appear at the very end

Link the form to a tariff

1. Go to the event
2. Click on the 3 dots to the right of the tariff with which you want to link the form
3. Click on Modify
4. Enable Expert mode
5. Enable the Link a form per tariff option
6. Select the form to be linked
   
   
   

To recover the information linked to the form, consult the guide on how to recover registration information

Find out more

• Start-up guide: ticketing service

This guide explains how to create an event that will be broadcast via our streaming service.

Prerequisites:

• an Infomaniak ticket shop for the creation of the event
• a streaming product to broadcast the event. Do you have a doubt about your monthly bandwidth needs?

Streaming your event

A dedicated page has been created to ensure that only people who have purchased a ticket to your event will have access to the event.

Creating a virtual event

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the ticket shop and select the ticket shop concerned
3. In the left-hand side menu, click on Programming > Events > Add event
4. Enter the information relating to your event
5. At the place stage, select: No location, or virtual, then select: Livestream the event and choose the stream you want to use to broadcast your event
   
   

Changing an event that has already been created

You can change or add a location to an event that has already been created, for example to make it available via a streaming service.

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Access the ticket shop and select the ticket shop concerned
3. In the left-hand side menu, click on Programming > Events > select the event concerned
4. Click on the Manage button then select Modify
5. Under the address of the venue of your event, click on Livestream the event and choose the stream you want to use to broadcast your event
6. To activate the seats for the livestream, you must:
   1. either click on theicon to the right of the current tariff, click on Modify and tick the box: The livestreamed event as well as the box: The actual event
   2. or click on Add zone, tick the box: The livestreamed event and enter the number of seats available for the livestreamed event
      
7. Click on Save

Find out more

• What are the different ways of integrating the online ticket shop?
• Video streaming startup guide
• encoding software which are compatible Infomaniak streaming

This guide explains how to set up promotional offers on your online ticketing

These offers allow you to set up manual or automatic discounts. Manual discounts take the form of a promotional code that you can send to your customers. The automatic discount is a rule you can implement where the promotional offer is applied when a certain number of tickets have been purchased by a customer.

Available promotions

• Promotional codes
• "Tickets purchased, free tickets” promotions

Find out more

• Ticketing quickstart guide
  

This guide explains how to cancel tickets ordered via your Infomaniak ticketing service tool.

Log in to the ticketing service and find the order

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticketing service
3. In the left-hand menu, under Sales, click on Orders or Tickets
4. In the search field, enter the order number, the customer’s name, the customer’s email address of the ticket number depending on the information available to you
5. Click on the order for which the tickets are to be cancelled
   
   

Cancel an order or tickets already paid

It is possible to cancel the entire order or to cancel individual tickets.

1. To cancel the entire order, click on Cancel in the order window
   
   
2. To cancel individual tickets, select the tickets to be cancelled
3. Then click on the Cancel
   
   
   
   button
4. Select the method used for the refund and the reason for the refund. This information may be useful to you for accounting purposes
   
   
5. If the customer has not been informed, inform them that the ticket(s) has (have) been cancelled

Cancel an order pending payment

When using the Per invoice payment method, it is impossible to cancel the tickets individually as the invoice would no longer be correct.

The entire order must be cancelled and a new order created, with the new invoice sent to the customer.

Cancel tickets via the ticket office

1. Access the Ticket office
2. Use the search field at the top of the ticket office to find the order
   
   
3. Access the Tickets
   tab
4. Click on the small black cross of the ticket to be cancelled
   
   

Find out more

• Start-up guide: ticketing service
  
• Exchange a ticket via the ticket office
• Enable exchange mode for your customers
• Refund customers who cancel
• Cancellation insurance