Knowledge base

This guide explains how to create a new device (Cloud backup via S3 Compatible) on Swiss Backup, the independent Swiss cloud backup solution. 

Prerequisites

• Order an Infomaniak Swiss Backup space
• when ordering, have defined the available device quota(s) (minimum 1) under backup type Cloud:
  
• if necessary, increase the device quota according to your needs

Add a device (for S3 connection)

To access Swiss Backup and configure a new free backup:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate, for example, in the left sidebar menu)
3. Choose Swiss Backup (universe Cloud Computing)
4. Click on the name of the relevant object in the displayed table :
   
5. Click on the blue button Manage my devices (in the Cloud Backup Space section) :
   
6. Click on the blue button Add a device :
   
7. Choose the type / protocol of the free backup FTP/SFTP
8. Click on the blue button Continue :
   
9. Choose the user who will receive the login information (if necessary, choose a different user from yourself and provide the contact details for the person in the next additional step)
10. Click on the blue button Continue :
    
11. Give a name to the backup
12. Set the maximum disk space that this backup space should represent from the total subscribed Swiss Backup volume, increasing if necessary the total size thanks to the blue link
13. Click on the blue button Continue :
    
14. Click on the blue button to display the login information :
    
15. This section mentions, among other things, the number representing the location, useful to complete some information that you will have to provide when configuring your backup application
16. This section provides all login information
17. The password (to be generated using the blue link that will open the wizard in a browser popup or via the link received by email) which includes an "Endpoint", an "Access Key" and a "Secret Key" :
    

What's next?

Once the device is added to the Swiss Backup interface in the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide explains how to change the language of the Acronis dashboard and the language of email communications from the Acronis Agent used to back up your devices with Swiss Backup.

Manage Acronis Language Settings

To change the language displayed by Acronis:

1. Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
2. Click on the user icon at the top right
3. Click on Change Language
   
4. Click on the desired language

Manage User-Specific Settings

It is possible to change the language of emails/alerts/notifications for different clients/users (e.g., one in English and the other in French) - this does not change the language of the interface itself:

This guide details how to manually back up data using the FileZilla application (macOS / Windows / Linux) via the SFTP protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to use Cyberduck (Swift): read this guide (click here).

Prerequisites

• own a Swiss Backup Infomaniak space with an available device quota (minimum 1) for Cloud backup
• add 1 device of type Cloud to get the SFTP settings
• download and install FileZilla (macOS / Windows / Linux)

Configure FileZilla

To configure a new backup:

1. fill in the fields according to the information specific to your device (read this guide - click here)
   
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. Username: Swiss Backup device name (e.g., SBI-MS0020)
   3. Password: Password generated via email received after creating the Swiss Backup device
   4. Port: 22
   5. click on Connect

FileZilla also allows you to set up connections so you don't have to enter the login credentials again:

1. click on the Site manager icon
   
2. click on New site
   
3. fill in the fields according to the information specific to your device (read this guide - click here)
1. Host: sftp.swiss-backup02.infomaniak.com
2. User: Swiss Backup device name (e.g., SBI-MS0020)
3. Password: Password generated via email received after creating the Swiss Backup device
4. Port: 22
5. click on "Connect"

We highlight the SFTP connection to ensure data is transmitted securely. It is entirely possible to use the host's connection, e.g., "ftp.swiss-backup02.infomaniak.com" with port 21. However, data will be transmitted in plain text (unencrypted) over the Internet (not recommended).

This guide explains how to create a new device (cloud backup via OpenStack Swift) on Swiss Backup, the independent Swiss cloud backup solution. 

Prerequisites

• Order an Infomaniak Swiss Backup space
• when ordering, define the quota of available device(s) (minimum 1) under backup type Cloud:
  
• if necessary, increase the device quota according to your needs

Add a device (for OpenStack Swift connection)

To access Swiss Backup and set up a new free backup:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Choose Swiss Backup (in the Cloud Computing universe)
4. Click on the name of the relevant object in the displayed table:
   
5. Click on the blue Manage my devices button (in the Cloud Backup Space section):
   
6. Click on the blue Add a device button:
   
7. Choose the type/protocol of free Swift backup
8. Click on the blue Continue button:
   
9. Choose the user who will receive the login information (if necessary, choose a user different from yours and specify the person's details in the next additional step)
10. Click on the blue Continue button:
    
11. Give a name to the backup
12. Set the maximum disk space that this backup space should represent from the total volume of subscribed Swiss Backup, increasing if necessary the total size through the blue link
13. Click on the blue Continue button:
    
14. Click on the blue button to view the login information:
    
15. This part mentions, among other things, the number representing the location, useful to complete some information you will need to provide when configuring your backup application
16. This part gives an example of a backup method, facilitated through the download of a configuration profile
17. This part provides all the login information
18. The location or hostname
19. The password (to generate it, use the blue link that will open the assistant in a browser popup or via the link received by email) and other additional information, such as the Tenant, for certain backup applications:
    

What's next?

Once the device has been added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide details how to manually back up data using the Mountain Duck application (macOS / Windows) via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Mountain Duck allows file synchronization as an alternative to Dropbox (for this purpose, we also recommend kDrive).

Prerequisites

• Have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for Cloud backup
• Add 1 Cloud device to get OpenStack Swift settings
• Download and install Mountain Duck (macOS / Windows)

Configure Mountain Duck with Swiss Backup

To set up a new backup:

1. Open Mountain Duck
   
2. Create a New Connection
3. Select the corresponding profile from the list of suggested profiles (based on information specific to your device (read this guide - click here)) or choose more options:
   
4. And search for the corresponding profile:
   
   
5. Fill in the fields according to information specific to your device (read this guide - click here) by assembling Project:Domain:Username
   
   
6. Click on Connect
7. Enter the password (see point 4 above)
   
8. Click on Log In
9. To start Mountain Duck automatically when your session opens, check the Enable item at startup box in the General tab of Preferences
   
   

This guide details how to back up data from your Web hosting (shared or Cloud Server) using Acronis on Swiss Backup, the independent Swiss cloud backup solution.

Preface

• It is a backup solution that automates the backup of your files if the backups offered by Infomaniak no longer meet your needs in terms of availability or security.
• It is also possible to back up other types of data.
• Backups are generally performed every 24 hours, depending on the load of the Cloud agent.
• It is not possible to exclude files from backup: all files will be backed up, which may generate warnings as some system files are protected and not accessible to the client; this is completely normal and common to all hosting providers.

Creating the Backup Space

Prerequisites

• have a Swiss Backup Infomaniak space with an available device quota (minimum 1) for a website type Acronis backup
  
   
• if necessary, increase the device quota according to your needs.
• add the device on the Infomaniak Manager to receive the login credentials.
• read the Acronis documentation on this: backup / restore.
• use web hosting.
• know the FTP+SSH user account information
  
• know the MySQL/MariaDB user account information which must have maximum permissions (read/write/admin) on all the databases and tables you wish to back up.
  

To configure the backup of a website with Acronis:

1. log in to the Acronis Console (acronis.infomaniak.com) with the credentials obtained after adding the device — read this guide (click here) if needed.
2. click the add device button to add a Website device
   
3. enter the information regarding the FTP type data
   1. specify a name/description
   2. specify the FTP host
   3. leave the port 22
   4. specify the FTP+SSH username
   5. specify the FTP+SSH account password
4. click the Next button
   
5. enter the information regarding MySQL/MariaDB databases
   1. select the radio button corresponding to SSH
   2. specify the MySQL/MariaDB host
   3. leave the port 3306
   4. specify the MySQL/MariaDB username
   5. specify the password for the MySQL/MariaDB account
6. click the Next button (or Skip if there are no such data to back up)
   

Backing Up Website Data

Once the backup is configured and created, you will find it under Sites in the left sidebar:

Click on the name of your backup to configure its recurrence, and start an initial copy immediately if necessary.

Accessing Backed Up Files and Restoring Them

The guide for restoring (partially or fully) your data can be found here (click here).

Prevent accidental or malicious deletion of Acronis backups and improve compliance by specifying the retention period for deleted data.

This allows you to easily recover deleted backups via the Acronis management console.

This guide details how to obtain connection and configuration information for Swiss Backup (free backup of the Openstack Swift, S3, SFTP type), the backup solution in an independent Swiss cloud.

It also explains the differences between the passwords available to you.

Connection Information (Cloud Backup)

Accessing the Information

To access information related to your free backup of the Openstack Swift, S3, SFTP type:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose Swiss Backup (in the Cloud Computing universe)
4. Click on the name of the relevant object in the table that appears:
   
5. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
6. Click on the name of the relevant object in the table that appears:
   
7. The different information related to your device will be displayed at the bottom of the page...

Different Connection Information (Swift, S3, etc.)

This information varies depending on the type of device chosen (Swift, SFTP, etc.), but notably includes:

Different Passwords

Infomaniak Account

In order to access the management of the Swiss Backup product (Acronis or Cloud Storage), you need to log in to the Infomaniak Manager: read this guide (click here).

Cloud Backup - Regenerating the Connection Password

In order to establish a connection of the Swift / S3 / FTP/SFTP type, a password must be generated initially when creating a device on the Swiss Backup interface and activating the identifier.

It is not possible to display an already generated password. In case of forgetting, a new one must be generated:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose Swiss Backup (in the Cloud Computing universe)
4. Click on the name of the relevant object in the table that appears
5. Click on the blue button Manage devices (in the Cloud Backup Space section):
   
6. Click on the name of the device concerned in the table that appears:
   
7. Click on Generate a new password or access keys and follow the wizard:
   

Acronis Backup

In order to establish a connection with Acronis, a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier. There is also an encryption password.

This guide details how to manually back up data using the MSP360 application (formerly CloudBerry Windows) via the S3 Compatible protocol on Swiss Backup, the independent Swiss cloud backup solution.

You can also use FileZilla (SFTP): read this guide (click here).

Prerequisites

• Have an Infomaniak Swiss Backup account with an available device quota (minimum 1) for Cloud backup
• Add 1 Cloud device to obtain the S3 Compatible settings
• Download and install MSP360 (Windows)

Configure MSP360/CloudBerry

To configure a new backup:

1. Click on the CloudBerry icon in the upper left corner
2. Select Add Storage Account
   
3. Choose S3 compatible
   
4. Fill in the fields with device-specific information (read this guide - click here)
   
   1. Display name: Choose a name for the storage
   2. AccessKey and SecretKey: The access keys generated from the email received from Infomaniak after creating the storage space
   3. Service point: https://s3.swiss-backup02.infomaniak.com
   4. Bucket name: default
5. Click OK

This guide explains how to install the Acronis Agent for Swiss Backup on macOS, even if the Gatekeeper application attempts to block the installation and triggers an error "Unable to open install.pkg because Apple cannot verify that it does not contain malicious software".

Allowing Acronis in Gatekeeper

To do this:

1. Open the Acronis install.pkg file so that the error appears
2. Go to System Preferences (in the Apple menu)
3. Choose Security & Privacy and then the General tab if necessary
4. A message appears regarding install.pkg, click Open Anyway
5. Confirm your decision to open the file by clicking the appropriate button