Knowledge base

This guide explains how to install the Acronis Agent on macOS for Swiss Backup even if the Gatekeeper application tries to block the installation and causes an error “install.pkg can’t be opened because Apple cannot verify that it does not contain malicious software”.

Allow Acronis in Gatekeeper

To do this:

1. Open the install.pkg file from Acronis so that the error appears.
2. Go to System Preferences (in the Apple menu).
3. Select Security & Privacy then the tab General if necessary.
4. A text appears regarding install.pkg, click on Open anyway.
5. Confirm your decision to open the file by clicking the appropriate button.

This guide concerns the management of users for Acronis backups with Swiss Backup.

Swiss Backup Administrator

Your account SBA-XXXX-ADMIN obtained after the configuration of Swiss Backup on the Infomaniak Manager has by default access to all licenses, devices, locations, and all the quota available to it:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. On the homepage, an administrator account will always see the management button, which will not be the case with a limited account:
   
3. This grants access to the section reserved for admin accounts (or "business manager" as visible on the platform acronis.infomaniak.com):
   

If you have acquired 2 licenses/devices and your total storage quota is 1 To for Acronis (for example):

• 1 Mobile
• 1 Server

your account SBA-XXXX-ADMIN can back up 1 mobile device and 1 server; the storage quota for the 2 devices will be shared, but limited to 1 To.

In the Acronis interface, you will see an "unlimited" quota, but it remains limited to the options you have chosen in the Manager Swiss Backup.

To better manage storage quotas and service quotas (licenses), create users on Acronis, this allows you to:

• manage quotas
• manage notifications
• change the backup frequency
  etc.

Add a user

There are two types of user accounts: administrator accounts and user accounts (read the 'Acronis help on this subject). Only an administrator account can add/remove users:

1. Click here to access the Acronis Console with the credentials obtained after adding the device (need help?).
2. Click on Manage account in the left sidebar.
3. Click on Company Directors.
4. Click on the Users button.
5. Click on the +New button at the top of the page.
6. Fill in the information (read the Acronis help on this topic).

Delete a user

Warning:

• The deletion of the device is irreversible and all backed-up data will be deleted from Infomaniak servers.
• The machines associated with this user will be unregistered.
• All protection plans will be revoked from all machines associated with this user.

To delete the account:

1. Click here to access the Acronis Console with an Admin account.
2. Click on Manage account in the left sidebar.
3. Click on Company Directors (as in this example).
4. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
5. Disable the account.
6. Once the account is deactivated, delete the account (from point 5 above).

Link device and user

Example

Storage 1 TB
Licenses 2 Mobiles, 1 Server, 1 VM

• SBA-XXXX-ADMIN (limited to the default quotas of the Infomaniak Manager)
• User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
• User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)

To link a device to a user, download and install the Acronis agent on the device in question then confirm the registration with the correct account (SBA-XXXX-ADMIN, user1 or user2):

 

To resolve registration issues, refer to this other guide.

This guide explains how to install the Acronis backup agent for Swiss Backup on Apple Macs equipped with M1, M2 processors... using a ARM architecture rather than the usually used x86 architecture.

Be aware of this other guide if you are looking for information about uninstallation.

Install Acronis Specific Agent ARM

To access the Acronis management interface:

1. Click here in order to gain access to the Console Acronis with the identifiers obtained following the addition of the device (Need help?).
2. Click on the user icon at the top right.
3. Click on Downloads:
   
4. Choose the customer suitable for your machine:
   

Attention

If you take the version available from the left side menu, it will not be compatible:

• Do not follow this method below because the resulting version will not be the correct version (Intel version):
   
   
  

This guide explains how to delete a Swiss Backup backup with Acronis, and the different scenarios that can be encountered when deleting. Also take this other Acronis guide on this subject.

Prerequisites

• At least one device must be saved (and online) with the same identifiers used to backup:
  • For example if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, just download Acronis to another device and save it with the same user:
    
• Removal requires free space:
  • Please consider increasing your user's quota (aid), once the deletion has been completed, you can bring the quota back to the agreed level:
    
• Updating storage:
  • If a removal has been done recently, it is necessary to be patient, deletion may take some time depending on the size of the archive to be deleted; if the storage space used has not changed, update the backup location:
    

Delete Acronis backup

To this end:

1. Go to Backup storage son the Cyber Protect console.
2. Select the location from which you want to delete the backups.
3. Select the backup archive from which you want to delete the backups.

Delete entire backup archive

• Click on Remove.
• Removing a backup archive removes all backups from this archive.

Delete a specific backup in the backup archive

1. Click on Show backups.
2. Select the backup (restore point) you want to delete.
3. Click on Actions > Remove:
   1. When deleting a backup archive, check the box and click Remove to confirm your decision.
   2. When deleting a specific backup, click Remove to confirm your decision.

Delete the set of user-related backups

• Even if no device is online, you can Disable > Delete (be aware of this Acronis guide on this subject).

Delete incomplete backups (if any)

• Be aware of this other guide for detailed instructions.

Certificate

If the storage quota/deletion problem persists even after increasing the storage quota of the user concerned, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, it removes the certificate that may be the cause of this bug.

To remove the certificate manually, without uninstalling Acronis:

1. Check its location and delete/displace the certificate - be aware of this other guide.
2. Restart Acronis Managed Machine Service - read more this other guide.
3. Run a backup or update the storage.
4. This will generate a new certificate and solve the storage quota problem.

This guide explains how to delete a device (such as Cloud backup) on Swiss Backup, the backup solution in an independent Swiss cloud.

Delete device (Swift, S3, etc.)

To access Swiss Backup and remove one of the free backup locations:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Click the blue button Manage my devices (in the part Cloud backup space):
   
4. Click on the action menu ⋮ to the right of the object concerned in the array that appears.
5. Click on Remove Device:
   
6. Confirm the deletion by entering the login password to the Manager and activating the confirmation box.

To choose a new device on Swiss Backup, check out this other guide

This guide explains how to modify an offer Swiss Backup, the backup solution in an independent Swiss cloud.

Edit Swiss Backup offer

To access the Swiss Backup offer modification:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu to the right of the name of the Swiss Backup space.
3. Click Edit Offer:
   
4. Adapt the offer according to your needs by modifying:
   • storage space
   • the number of devices
   • the number of virtual machines via Acronis
   • the number of Linux/Windows server via Acronis
     etc.
5. Click Next and proceed to payment.

You can also manage the offer directly on the product dashboard:

Examples of bid changes

The user initially wanted...

• ... back up with Acronis an iOS / Android mobile device
• + have a free Cloud backup to back up by SFTP or similar.

Since then, he's rather wanted to...

• ... back up 2 devices via Acronis (always the mobile device but also a computer on Windows) without keeping a free backup

The following is how the quota changes:

All that remains to be done is to pay for the contents of the basket for the modification of the offer to apply.

Attention:

The case below requires the prior deletion of the current backup (web site backup in this example) from your Acronis dashboard.

Indeed, if the goal is to completely modify the offer (to switch to a single backup of a computer on Windows e.g.) and the website backup is no longer necessary, you will not be able to finish the order because of the message "The number of licences selected is less than the current use of your product" which appears when you try to zero the amount of the type of backup you no longer need:

So in this case:

1. Click here in order to access the Acronis Console with the identifiers obtained following the addition of the device (Need help?).
2. Remove the device from the Devices menu.
3. Wait about ten minutes for the quotas to update:
   
   

The quota of your current devices, visible on the Infomaniak Manager, must rise to 0. Only then it will be possible to modify the offer according to your wishes, without encountering any blocking error.

This guide details how to manually save data using the application Cyberduck (macOS / Windows) via protocol S3 Compatibleon Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use Cyberduck via Swift or FileZilla (SFTP).

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters S3 Compatible.
• Download and install Cyberduck (macOS / Windows).
• Take note of the official documentation https://docs.cyberduck.io/protocols/openstack/infomaniak/.

Configure Cyberduck

To configure a new backup:

1. Open the Cyberduck app.
2. Click on Open Connection:
   
3. Click on the drop-down menu and choose More options:
   
   
    
4. Wait for the time to load the additional profiles.
5. Search and select the profiles corresponding to Infomaniak S3:
   
   • Check if necessary your cluster number indicated on the Manager in the Cloud storage information Under "Location."
6. Close the window and restart Cyberduck if the profiles have not appeared in the drop-down menu in point 3 above.
7. Choose the corresponding profile.
8. Inform the fields according to on information specific to your device:
   
9. Click on the button Connect to establish the S3 connection.

This guide details how to manually save data using the application MSP360 (ex-CloudBerry macOS) via protocol S3 Compatibleon Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use FileZilla (SFTP): this other guide.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters S3 Compatible.
• Download and install MSP360 (macOS).

Configure MSP360/CloudBerry

To configure a new backup:

1. See you in Settings:
   
2. Choose storage S3 Compatible in the list below:
   
3. Inform the fields according to information specific to your device (be aware of this other guide):
   
   • Display Name: name of this storage space on the application.
   • AccessKey andSecretKey: the access keys generated from the e-mail received from Infomaniak following the creation of the storage space.
   • Endpoint (or server URL): https://s3.swiss-backup02.infomaniak.com
   • The value of "bucket" remains by default.
   • Validate by clicking on Okay..

To restore a Swiss Backup backup on a virtual machine, refer to the documentation Acronis on this topic.

This guide details how to save a Google Workspace (Gmail, Google Drive, Google Calendar, ...) with the help of Acronis on Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to save other types of data.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Google Workspace backup (1 license per Workspace user to save):
  
• If necessary, increase the aircraft quota Depending on your needs.
• Add device to Manager Infomaniak in order to receive login identifiers.
• Create a new project on Google Cloud Platform (console.cloud.google.com) as a super administrator:
  
• Take note of the Acronis documentation in this regard:
  1. What does Google Workspace protection mean?
  2. Creating a personal Google Cloud project
  3. Add an organization Google Workspace
  4. Discovery of Google Workspace resources
  5. Configuring the backup frequency
• Allow 20 to 30 minutes to configure everything.

Allow Acronis to access Google Cloud Platform

In the Google Cloud Platform console:

1. Select your new project.
2. From the navigation menu, select APIs and services‍ > API and enabled services:
   ‍
3. Disable all APIs enabled by default in this project one by one:
   1. scroll the page Enabled APIs and services
   2. Click on the name of an enabled API.
   3. On the page API/Details Service which opens, click on Disable and confirm:
      
   4. Go back to the previous page and do the same with the next API.
4. From the navigation menu, select APIs and services‍ > Library.‍
5. In the API library, activate the following APIs, one by one, using the search bar to find the required APIs:
   
   1. Gmail API
   2. Google Drive API
   3. SDK Admin
   4. Google Calendar API
   5. Google People API
6. Click on his name and then on Activate.
7. To search for the next API, go back to point 5.
8. From the Google Cloud Platform navigation menu, select APIs and services > OAuth consent screen.
9. In the window that opens, select Internal for the user type, then click Create:
   
10. In the field Name from the application, specify a name for your application.
11. In the field User Support E-mail Enter the address of the super administrator.
12. In the field Contact information of the developer Enter the address of the super administrator.
13. Leave all other empty fields, then click Save and continue.
14. On the page Scopes, click on Save and Continue I don't want to change anything.
15. On the page Executive summary, check your settings and click on Back to the dashboard.
16. From the Google Cloud Platform navigation menu, select Identifiers‍ > Service account.‍
17. Click on Create a service account:
    
18. Specify a name, a description and click on Create and Continue:
    
19. Don't change anything in the steps Provide this service account with access to the project and Provide users with access to this service account.
20. Click on Completed ; page Service accounts Open up.
21. Select the new service account, then under Actions, click on Manage the keys.
22. Under Keys, click on Add a key > Create a new key, then select the type of JSON key:
    
23. Click on Create ; a JSON file containing the private key of the service account is automatically downloaded to your machine: Keep this file in a safe place because you will need it to add your Google Workspace organization to the Cyber Protection service as described below in this guide.
24. From the Google Cloud Platform navigation menu, select Identifiers‍ > Service account.‍
25. In the list, look for the service account you created, and then copy its customer ID which appears in the column OAuth 2.0 client identifier (OAuth 2.0 Client ID):
    
26. Click here in order to access Google's administration interface as a super administrator.
27. From the navigation menu, select Security > Access and Data Control > API Controls:
    
28. Scroll the page API controls then under Domain-wide delegation, click on Managing domain-wide delegation‍ ; page Domain-wide delegation‍ Open up.
29. On this page click on Add:
    
30. The window Add a new client ID Open up.
31. In the field Customer ID Enter the customer ID of your service account.
32. In the field OAuthscopes add the following "scopes":
    1. https://mail.google.com
    2. https://www.googleapis.com/auth/contacts
    3. https://www.googleapis.com/auth/calendar
    4. https://www.googleapis.com/auth/admin.directory.user.readonly
    5. https://www.googleapis.com/auth/admin.directory.domain.readonly
    6. https://www.googleapis.com/auth/drive
    7. https://www.googleapis.com/auth/gmail.modify
33. Click on Allow.

Your new Google Cloud project can therefore access data from your Google Workspace account.

Creating Backup Space

To configure the Google Workspace backup with Acronis:

1. Click here in order to gain access to the Console Acronis with the identifiers obtained following the addition of the device (Need help?).
2. Click the device addition button to add a device of type Google Workspace:
     
   
    
3. Enter the address of a super administrator in your Google Workspace account (no matter if the two-step check is enabled for the super administrator's email account).
4. Search JSON file which contains the private key to the service account you created in your Google Cloud project (or paste the content of the file into text).
5. Click on Confirm:
   

Your Google Workspace organization will then appear under the tab Devices of the service console: