Knowledge base

This guide explains how to create a new device (save Cloud via S3 Compatible) on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Order a space Swiss Backup Infomaniak.
• When ordering, have set the available device quota(s) (minimum 1) under backup type Cloud:
  
• If necessary, increase the aircraft quota Depending on your needs.

Add device (for S3 connection)

To access Swiss Backup and configure a new free backup:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Click the blue button Manage my devices (in the part Cloud backup space) :
   
4. Click the blue button Add Device :
   
5. Choose the free backup type/protocol S3.
6. Click the blue button Continue :
   
7. Choose the user who will receive the login information (if necessary choose a user different from yours and specify the contact details of the person in the next additional step).
8. Click the blue button Continue :
   
9. Give a name to the backup.
10. Set the maximum disk space that this backup space will have to represent from the total volume of the Swiss Backup subscribed, increasing if necessary the total size thanks to the blue link.
11. Click the blue button Continue :
    
12. Click the blue button to display the connection information :
    
13. This part shall include, inter alia, the figure representing location, useful to complete some information you will need to provide when setting up your backup application.
14. This part provides all the connection information.
15. The password (to be generated thanks to the blue link that will open the wizard in a browser popup or via the link received by e-mail) which includes a "Endpoint", one "Access Key" and one "Secret Key" :
    

And then what?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide explains how to change the language of the Acronis dashboard as well as the language of the Acronis Agent's email communications used to save your devices with Swiss Backup.

Manage Acronis language parameters

To change the language displayed by Acronis:

1. Click here in order to gain access to the Console Acronis with the identifiers obtained following the addition of the device (Need help?).
2. Click on the user icon at the top right.
3. Click on Change language:
   
4. Click on the desired language.

Manage settings per user

It is possible to change the language of emails / alerts / notifications for your different clients/users (of which 1 would speak English and the other French e.g.) - this does not change the language of the interface itself:

This guide explains how to create a new device (save Cloud via OpenStack Swift) on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Order a space Swiss Backup Infomaniak.
• When ordering, have set the available device quota(s) (minimum 1) under backup type Cloud:
  
• If necessary, increase the aircraft quota Depending on your needs.

Add device (for OpenStack Swift connection)

To access Swiss Backup and configure a new free backup:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Click the blue button Manage my devices (in the part Cloud backup space) :
   
4. Click the blue button Add Device :
   
5. Choose the free backup type/protocol Swift.
6. Click the blue button Continue :
   
7. Choose the user who will receive the login information (if necessary choose a user different from yours and specify the contact details of the person in the next additional step).
8. Click the blue button Continue :
   
9. Give a name to the backup.
10. Set the maximum disk space that this backup space will have to represent from the total volume of the Swiss Backup subscribed, increasing if necessary the total size thanks to the blue link.
11. Click the blue button Continue :
    
12. Click the blue button to display the connection information :
    
13. This part shall include, inter alia, the figure representing location, useful to complete some information you will need to provide when setting up your backup application.
14. This part gives an example of a backup method, facilitated by the downloading a configuration profile.
15. This part provides all the connection information.
16. The location or host server name.
17. The mot de passe (to be generated thanks to the blue link that will open the wizard in a browser popup or via the link received by e-mail) as well as other additional information, such as the Tenant, for certain backup applications:
    

And then what?

Once the device is added to the Swiss Backup interface within the Infomaniak Manager, you can configure the application of your choice to start your Cloud backups via the protocol mentioned in this guide.

This guide details how to manually save data using the application FileZilla (macOS / Windows / Linux) via protocol SFTPon Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use Cyberduck (Swift): this other guide.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters SFTP.
• Download and install FileZilla (macOS / Windows / Linux).

Configure FileZilla

To configure a new backup:

1. Inform the fields according to information specific to your device (be aware of this other guide):
   
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. Username: Name of the Swiss Backup device (e.g. SBI-MS0020)
   3. Password: Password generated via the mail received after the Swiss Backup device was created
   4. Port: 22
   5. Click on Connect

FileZilla also allows you to set connections so you don't have to write the login identifiers again:

1. Click on the icon Site manager:
   
2. Click on New site:
   
3. Inform the fields according to information specific to your device (be aware of this other guide):
   1. Host: sftp.swiss-backup02.infomaniak.com
   2. User: Name of the Swiss Backup device (e.g. SBI-MS0020)
   3. Password: Password generated via the email received after the Swiss Backup device was created.
   4. Port: 22
   5. Click "Connect".

The SFTP connection is recommended for the data to be transmitted securely. It is quite possible to use the host connection e.g. "ftp.swiss-backup02.infomaniak.com" with port 21. However, the data will be transmitted in plain language (unencrypted) over the Internet (not recommended).

This guide explains how to save a VPS (Virtual Private Server) with Acronis onSwiss Backupthe backup solution in an independent Swiss cloud. It describes the prerequisites, the differences between the types of licenses and redirects to useful resources.

Summary of licence selections

• Linux :
  • Virtual Machine: For VPS or virtualized environments.
  • Linux Server: For autonomous, physical or virtual machines without hypervisor.
• Windows :
  • Workstation: For physical work stations.
  • Server: For physical or virtual machines with advanced roles.
  • Virtual Machine: For Windows VMs in a hypervisor environment.

Save a VPS on Linux

Differences between license types

• Virtual Machine:
  • For a VPS or virtual machine hosted in a virtualization environment (e.g. VMware, Hyper-V, Virtuozzo).
  • A license covers the physical host and all the virtual machines it contains.
  • Adapted to Public Cloud Infomaniak environments or hypervisor clusters (each host requires a license).
• Linux Server:
  • For an individual physical or virtual machine running under Linux (server operating system).
  • Adapted to stand-alone, local or shared servers.
  • Each license covers an individual physical or virtual machine.

To configure the Linux backup:

• Be aware ofthis guideto get the full details.

Save a VPS on Windows

Differences between license types

• Workstation:
  • A license per physical machine to be saved.
  • Limitation: This license does not support Microsoft Exchange Server, SQL Server or Active Directory applications.
• Server:
  • A license per physical or virtual machine running on Windows.
  • Supports Microsoft SQL Server, SharePoint and Active Directory.
  • Compatible with virtualization host roles (Hyper-V, VMware ESXi, etc.).
• Virtual Machine:
  • A virtual machine license running on Windows in a hypervisor environment.
  • Each cluster host requires a license.

To configure Windows backup:

• Be aware ofthis guideto get the full details.

This guide details how to manually save data using the Mountain Duck application (macOS / Windows) via protocol OpenStack Swifton Swiss Backup the backup solution in an independent Swiss cloud.

Preamble

• Mountain Duck allows file synchronization as an alternative to Dropbox (for this use Infomaniak also recommends kDrive).
• Swiss Backup is compatible with any Openstack Swift, S3 Compatible or SFTP-supporting application. For additional assistance contact the support of the software used or partner — be aware also of the this other guide about the role of the host.

Configure Mountain Duck with Swiss Backup

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters OpenStack Swift.
• Download and install Mountain Duck (macOS / Windows).

To configure a new backup:

1. Open Mountain Duck.
2. Create a New connection.
3. Select the corresponding profile from the list of proposed profiles (depending on information specific to your device — be aware of this other guide) or choose more options:
   
4. and look for the corresponding profile:
   ‍
5. Inform the fields according to information specific to your device (according to information specific to your device — be aware of this other guide) by assembling Project:Domain:Username:
   
6. Click on Connect.
7. Enter the password (see point 4 above):
   
8. Click on Open a session.
9. To automatically start Mountain Duck at the opening of your session, check the box Enable Item at the opening from the tab General of the Preferences:
   

This guide explains how to back up data from your web hosting (shared or cloud servers) using Acronis on Swiss Backup, the independent Swiss cloud backup solution.

Introduction

• This backup solution automates the backup of your files if the backups provided by Infomaniak no longer meet your availability or security needs.
• You can also back up other types of data.
• Backups are typically performed every 24 hours, depending on the Cloud agent's workload.
• It is not possible to exclude files from the backup: all files will be backed up, which may generate warnings as some system files are protected and inaccessible to the client; this is normal and common to all hosting providers.

Creating the Backup Space

Requirements

• Own a Swiss Backup Infomaniak space with an available device quota (minimum 1) for an Acronis website backup:
  
• If necessary, increase the device quota according to your needs.
• Add the device in the Infomaniak Manager to receive the login credentials.
• Review Acronis documentation on this topic: backup / restore.
• Use a web hosting service.
• Know the FTP+SSH user account information:
  
• Know the MySQL/MariaDB user account information with maximum permissions (read/write/admin) on all databases and tables you want to back up:
  

To configure a website backup with Acronis:

1. Click here to access the Acronis Console using the credentials obtained after adding the device (need help?).
2. Click the add device button to add a Website device:
   
3. Enter the FTP data information:
   1. Enter a name/description
   2. Enter the FTP host
   3. Keep port 22
   4. Enter the FTP+SSH username
   5. Enter the FTP+SSH account password
4. Click the Next button:
   
5. Enter the MySQL/MariaDB database information:
   1. Select the radio button corresponding to SSH
   2. Enter the MySQL/MariaDB host
   3. Keep port 3306
   4. Enter the MySQL/MariaDB username
   5. Enter the MySQL/MariaDB password
6. Click the Next button (or Skip if no such data needs to be backed up):
   

Backing Up Website Data

Once the backup is configured and created, it will appear under Sites in the left-hand menu:
Click on the name of your backup to configure its recurrence and start an immediate copy if necessary.

Accessing and Restoring Backed-Up Files

Refer to this guide for information on restoring (partially or fully) your data.

This guide details how to obtain the connection and configuration information of Swiss Backup ( Openstack Swift free backup, S3, SFTP...), the backup solution in an independent Swiss cloud.

It also explains the differences between the passwords at your disposal.

Connection Information (Cloud Safeguard)

Accessing information

To access information about your Openstack Swift free backup, S3, SFTP...:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Click the blue button Manage my devices (in the part Cloud backup space) :
   
4. Click on the name of the object in the array that appears:
   
5. The different information about your device is displayed at the bottom of the page...

The various connection information (Swift, S3, etc.)

This information varies according to the type of device chosen (Swift, SFTP, etc.) but it is distinguished in particular:

Different passwords

Infomaniak Account

In order to access the management of the Swiss Backup product (Acronis or Cloud storage), you need to log in to the Manager Infomaniak: read more about this other guide on this subject.

Cloud Backup - Regenerating the login password

In order to establish a Swift / S3 / FTP/SFTP / etc. connection, a password must be generated a first time when creating a device on the Swiss Backup interface and activated the identifier.

It is not possible to display an already generated password. In case of oblivion, one must generate a new one:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click the blue button Manage my devices (in the part Cloud backup space) :
   
4. Click on the name of the object in the array that appears:
   
5. Click on Generate a new password or access keys and follow the assistant:
   

Acronis backup

In order to establish a connection with Acronis, a password for this type of backup is generated during the creation of a device on the Swiss Backup interface and the activation of the identifier. There is also an encryption password.

Notify accidental or malicious deletion of Acronis backups and improve your compliance by indicating the retention time of deleted data.

This will make it easy to recover deleted backups via the Acronis management console.

This guide details how to manually save data using the MSP360 (ex-CloudBerry Windows) application via protocol S3 Compatibleon Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use FileZilla (SFTP): this other guide.

Prerequisites

• Owning a Swiss Backup Infomaniak space with a device quota available (minimum 1) for a Cloud backup.
• Add 1 device Cloud type to get the settings S3 Compatible.
• Download and install MSP360 (Windows).

Configure MSP360/CloudBerry

To configure a new backup:

1. Click on the CloudBerry icon at the top left.
2. Choose Add Storage Account:
   
3. Select S3 compatible:
   
4. Inform the fields according to the information specific to your device (be aware of this other guide):
   
   • Display name= choose a name for storage.
   • AccessKey andSecretKey= the access keys generated from the e-mail received from Infomaniak following the creation of the storage space.
   • Service point= https://s3.swiss-backup02.infomaniak.com
   • Bucket name = default
5. Click OK.