Knowledge base
1000 FAQs, 500 tutorials and explanatory videos. Here, there are only solutions!
This guide introduces Infomaniak's Public Cloud offering, an IaaS solution based on OpenStack that provides the resources you need for developing your projects. With tailored and customized offers, you will have no trouble managing your development budget.
Getting Started
The Infomaniak Public Cloud User Guide provides many tutorials, step-by-step guides, and best practices to follow.
Also read all Public Cloud FAQs, including:
Public Cloud Overview
Infomaniak 2022 Webinar Replay:
- Understand simply what a Public Cloud (IaaS) is, its uses, and who it is for
- Complete tutorial to deploy WordPress with OpenStack in Infomaniak Public Cloud (scripts included)
- Frequently asked questions about Infomaniak Public Cloud (2022)
Pricing
Community Space & Feedback
Click here to share a review or suggestion about an Infomaniak product.
Check out the Reddit page created to facilitate technical exchanges with the user community.
The images of the different operating systems, proposed by Infomaniak in the Images section and found in the Source section when you launch a new instance of your Public Cloud, are update on a regular basis but without their name being modified.
This problem can be avoided by using the ID of the image or a personal image:
This guide explains the differences between Infomaniak Web hosting offers to help you choose the best hosting solution according to your needs.
Starter Hosting
Free Web hosting
The Starter hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a website (basic HTML pages only - no PHP, no database) even without any particular knowledge thanks to the Welcome Page tool.
- Register or transfer a domain name with Infomaniak
- Learn more about the advantages included with a domain name
Shared Web Hosting
The flagship offer for creating your websites
These hosting plans are shared hosting (websites will be hosted on servers whose resources are shared with other clients). To ensure the reliability of our shared services, our servers use on average only 40% of CPU power and are equipped with state-of-the-art professional SSD disks.
Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies commonly used to create professional websites: PHP, MySQL, FTP and SSH access, SSL certificates, Site Creator and easy installation of WordPress or common CMS, etc.
Cloud Server
Professional Web hosting
With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared hosting (node.js, mongoDB, Sol, FFMPEG, etc.).
- a Cloud Server allows you to easily administer your server via the same administration console as web hosting - you manage the sites in the same way
- a VPS allows you to manage your server 100% autonomously with the Windows version or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - strong technical skills are required to use a VPS, including VPS Lite
Public Cloud
Open, proven, and secure IaaS solution
For Infomaniak, it's the infrastructure that powers kDrive, Swiss Backup, and Webmail, services used by millions of users. But Public Cloud is accessible to everyone and provides the resources you need for your projects' development.
With our custom and tailor-made offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with our Public Cloud at the end of each month.
Jelastic Cloud
Custom hosting with the technologies of your choice
Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Node.js, Java, Docker, Ruby, etc.). It's a flexible cloud offering:
- horizontal and vertical resizing of resources
- payment based on actual resource consumption
- easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.)
Infomaniak does not directly provide VPN, tunneling, or secure networking services built between two points (VPN = Virtual Private Network). However, you can consider an alternative solution using Infomaniak services such as Public Cloud.
This guide explains how to use this Infomaniak hosting product to create a VPN.
Create a VPN with Infomaniak Public Cloud
Infomaniak does not provide the OpenStack VPNaaS (Virtual Private Network-as-a-Service), which is unfortunately very limited in terms of features and security, to create a VPN.
Infomaniak suggests using one of the following alternatives to manually create a VPN VM:
This guide explains how to create a new project with Infomaniak Public Cloud.
Prerequisites
- have read and understood the Getting Started Guide
- have Public Cloud on your Infomaniak Manager
Create a new project
To access Public Cloud:
- log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
- click on the icon at the top right of the interface (or navigate through the left side menu, for example)
- select Public Cloud (universe Cloud Computing)
- click on the name of the relevant object in the displayed table, where a new project will be created
- click on the Create a project button
- name your project
- An OpenStack identifier is automatically created (in the form of PCU-XXXX), you can add a description (to specify who the identifier is intended for, for example)
- set a password
- click on Create to finish creating the project
Resource Level
The highest resource level available to your organization is automatically assigned to the project. You can change it at any time after the project is created. See also Action on an existing project
This guide concerns the compatibility between Infomaniak hosting and the C# language / .NET framework with Mono implementation.
Software Development Technologies
In order to use the C# language and the .NET framework, with Mono implementation, to develop software applications that can be deployed and run on different platforms outside the Windows ecosystem, it is necessary to consider offers such as:
This portability and flexibility offered by these technologies for multi-platform software development implies that shared web hosting will not be compatible.
This guide explains how your Infomaniak Public Cloud billing works.
How billing works
Which means of payment are accepted?
It is only possible to settle bills for the Public Cloud service with a credit card.
When is the credit card debited?
The billing period runs from the first day of the month to the last. The credit card is generally debited on the first day of the following month (depending on your bank, the direct debit operation may be several days late). A bill is issued when the card is debited.
Are instances that are switched off billed?
Instances that are switched off are not billed, except:
- storage, which continues to use space even when unused;
- the GPU and IPv4 address of instances placed on a public network.
I used an instance for less than one hour, how will I be billed?
In this type of case, we calculate the median use of resources every hour and then multiply it by the hourly rate. Example: an instance at an hourly rate of CHF 10 was used for 15 minutes during the last hour and will therefore be billed at: CHF 10 * 15 / 60 = CHF 2.50
What are the ICU at Infomaniak?
Openstack bases its billing process on tokens. Accordingly, we have created the Infomaniak Cloud Unit or ICU. This token allows us to convert the cost of using resources on Openstack into CHF or EUR.
Conversion table for ICUs to CHF or EUR :
| Currencies | Value | Infomaniak Cloud Unit (ICU) |
|---|---|---|
| CHF (Swiss franc) | 1 | 50 |
| EUR (euro) | 1 | 55.5 |
Find out more
- Quickstart guide: Public Cloud
- Public Cloud: action on an existing project
- Complete product documentationhttps://docs.infomaniak.cloud
This guide solves a possible problem in the activation of your Windows Server license.
Change registered key
Open the Run utility (Windows logo key + R).
Remove registered key
Type the following command:
cscript.exe c:\windows\system32\slmgr.vbs -upk
Add a new key
Relaunch the Run utility then type the following command:
cscript.exe c:\windows\system32\slmgr.vbs -ipk {KEY}replacing {KEY} with your configuration key below:
| Operating system | KMS key |
|---|---|
| Windows Server 2019 Datacenter | WMDGN-G9PQG-XVVXX-R3X43-63DFG |
| Windows Server 2019 Standard | N69G4-B89J2-4G8F4-WWYCC-J464C |
| Windows Server 2022 Datacenter | WX4NM-KYWYW-QJJR4-XV3QB-6VM33 |
| Windows Server 2022 Standard | VDYBN-27WPP-V4HQT-9VMD4-VMK7H |
| Windows Server 2025 Standard | TVRH6-WHNXV-R9WG3-9XRFY-MY832 |
| Windows Server 2025 Datacenter | D764K-2NDRG-47T6Q-P8T8W-YP6DF |
Activate Windows
Relaunch the Execute utility then type the following command to associate the key with our activation robot:
cscript.exe c:\windows\system32\slmgr.vbs -skms kms.infomaniak.cloud
Relaunch the Run utility and finally type the following command to activate your Windows system:
cscript.exe c:\windows\system32\slmgr.vbs -ato
This guide lists the various Linux distributions and versions of Windows that you can deploy with a single click when launching a new instance of your Public Cloud.
Available Operating Systems
The images of the different operating systems, offered by Infomaniak in the Images section and listed in the Source section when you launch a new instance of your Public Cloud, are currently as follows:
- Alpine Linux 3.17
- Amazon Linux 2
- Arch Linux
- CentOS 7
- CentOS 8 Stream
- CentOS 9 Stream
- CirrOS 0.6.1
- Debian 10.13 buster
- Debian 11.6 bullseye
- Fedora Cloud OS 37
- Fedora Core OS 37
- FreeBSD 13.1
- Infomaniak Rescue Image
- OPNsense 22.1.2_2-amd64
- Oracle Linux 9
- RancherOS 1.5.8
- RedHat Enterprise Linux 9
- Rocky Linux 9
- Ubuntu 18.04 LTS Bionic Beaver
- Ubuntu 20.04 LTS Focal Fossa
- Ubuntu 22.04 LTS Jammy Jellyfish
- openSUSE Leap 15.4 JeOS
- Microsoft Windows Server 2019 Standard
- Microsoft Windows Server 2019 Datacenter
- Microsoft Windows Server 2022 Standard
- Microsoft Windows Server 2022 Datacenter
Be sure to always prioritize the ID of the image rather than its name during deployment.
This guide explains the different actions that can be performed from the Manager with Public Cloud.
Accessing Additional Options on a Project
To access Public Cloud:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Edge
- Click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- Choose Public Cloud (Cloud Computing universe)
- Click on the name of the relevant object in the displayed table
- Click on the action menu ⋮ to the right of the relevant object in the displayed table to access additional actions
List of Actions on a Project
Accessing Additional Options on a User
To access Public Cloud:
- Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Edge
- Click on the icon at the top right of the interface (or navigate using the left sidebar menu, for example)
- Choose Public Cloud (Cloud Computing universe)
- Click on the name of the relevant object in the displayed table
- Under the OpenStack User of the relevant project, click Manage to access additional actions
List of Actions on a User
| Available Actions | Descriptions |
|---|---|
| Adds or modifies the user's description | |
| Changes the password for the user's project access | |
| Downloads a configuration file to access your project from the CLI | |
| Deletes the user from the project |