Knowledge base

This guide details the installation of a Kubernetes system on Public Cloud.

Deployment of the Kubernetes Infrastructure
 

We offer two ways to deploy the Kubernetes infrastructure in combination with Kubespray:

1. via Terraform
2. via OpenStack Heat

This guide covers the creation of private networks between different Infomaniak hosting offerings such as VPS Cloud / VPS Lite, Public Cloud, Synology NAS, etc.

Create a VLAN between VPS
 

It is not possible to create a private network (VLAN) between VPS Cloud / VPS Lite and other products, such as Synology NAS, for example, as they are installed on separate networks.

However, it is possible to create a VLAN between a minimum of 10 VPS Cloud / VPS Lite owned by you (contact Infomaniak support), but a dedicated private network will not be able to communicate with another.

It is recommended to migrate to the Public Cloud offering to create such private networks between VMs.
 

This guide explains how to navigate through the interface Public Cloud from the Manager Infomaniak and presents the different limits of this service.

Discovering Public Cloud

To access the Public Cloud homepage:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. You arrive on a page listing all the Public Cloud you ordered:
   1. This button allows you to order a new Public Cloud.
   2. This link provides access to the offer comparison page of the various Public Cloud subscription forms.
   3. This button allows you to switch from a display to a list or thumbnail mode.
   4. Click on the action menu to the right of the object to access the options:
      1. Pencil icon lets you rename your Public Cloud
      2. the tree icon allows access to the page of projects related to the selected Public Cloud
3. From this page of projects related to the Public Cloud you will have access to all your projects:
   1. This button allows you to create a new project that will be linked to the Public Cloud.
   2. This button allows you to switch from a display to a list or thumbnail mode.
   3. Click on the action menu to the right of the object to access the options:
      1. the pencil icon ✎ allows you to rename your project
      2. the key icon allows you to change your password
      3. the down arrow icon allows you to download a configuration file to access your project from third-party software other than that offered by Infomaniak (OpenStack Horizon)
      4. the arrow icon to the right allows direct access to the OpenStack Horizon dashboard.

Additional options are available from the left side panel and under Manage:

Public Cloud Limits

By default, the resources that can be used in a project are limited (for security reasons - to avoid getting too high at the end of the month, e.g.).

Be aware of the 3 limit levels that are detailed in this other guide.

The Manager will tell you the limit level assigned to the Organization:


To increase the project limit, contact Infomaniak support.

The limits apply to all projects of the Organization. In an Organization with 5 projects, of which 1 needs level 3, the other 4 projects will inherit a level 3 limit.

This guide concerns Public Cloud and the possibility in certain cases of increasing resources by requesting the activation of certain services.

You will be required to provide certain information via kCheck as well as top up the available credits if necessary .

Enable performance levels and special services

In order to obtain the possibility of creating instances with a higher level of performance and/or specific resources such as the possibility of using our instances with GPU, contact our support department by opening a request by email and specifying the Public Cloud project id (PCP-XXXXX) and the desired resources.

For example :

I want to increase the quotas for the project; PCP-XXXXX, can you activate resource level 2 and large sizes (XXL).

This guide explains how to manage users for your project Public Cloud.

Preamble

• To access the resources of a project, it is necessary to create OpenStack users (read below).
• These OpenStack users have no connection with Infomaniak Manager users.
• The user's name (username) is generated automatically and is communicated after it is created.
• These OpenStack users are linked to a project, so they cannot access more than one project.
• All operations on users (add, edit, delete, etc.) are asynchronous and can sometimes take several minutes to complete.

Create a user for your Public Cloud

To create an OpenStack user once your Public Cloud has been ordered:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Create a new Project.
4. The user defined at the creation of your project will be in the form PCU-XXXX and you can assign it a description for your ease of use.

User password management

OpenStack user password can be either set immediately to the creation be generated thereafter via a link that is sent by e-mail to the address of your choice.

To amend it subsequently:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Manage in the column Users of the project concerned.
4. Click on the menu to the right of the user to access the password change.

Adding a new user to a project

To add other users to your project:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Manage in the column Users of the project concerned.
4. Click at the top of the page on Add an OpenStack user.

Delete User

To delete an existing user:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Manage in the column Users of the project concerned.
4. Click on the menu to the right of the user to delete it.

Read more

• Start Guide: Public Cloud
• Public Cloud: Action on an Existing Project
• Full product documentation: https://docs.infomaniak.cloud

This guide gives you some information about Windows licenses for Public Cloud Infomaniak.

Windows License Information

As a Microsoft Partner, Infomaniak automatically provides and invoices Microsoft licenses for the following OS:

• Windows Server 2019 standard and datacenter
• Windows Server 2022 standard and datacenter
• Windows Server 2025 standard and datacenter

Invoicing is based on the number of VCPUs in the proceeding.

The license belongs to Infomaniak, it is not the property of the customer. It starts when the client uses one of these versions of Windows Server and stops when the instance is destroyed.

There is no invoicing of licences in the event of a break or discontinuance of the proceeding.

As a Microsoft partner, Infomaniak provides on Public Cloud, via Horizon or the Openstack CLI, corresponding pre-activated images. In the event of a failure of activation, be aware of this other guide on this subject.

As a Microsoft partner, Infomaniak does not authorize the use of a customer's personal license (or Bring Your Own License). In the case of use of its own license, Infomaniak automatically makes available and invoices the licenses provided by Infomaniak. The client can then activate his OS via the activation procedure.

As a Microsoft partner, non-use of licenses (i.e. a 180-day Evaluation version) is not allowed either. These versions are intended for testing in an internal environment. In the case of a use of an evaluation version, Infomaniak automatically makes available and invoices the licenses provided by Infomaniak. The client can then activate his OS, via the process of converting an evaluation version into an enabled normal version.

If you are using Microsoft software within Windows Server that requires a Mobility License, such as Microsoft SQL Server, Microsoft Sharepoint Server or Microsoft Exchange Server, you must submit the document from Software Insurance via the contact form Infomaniak.

This guide concerns the recovery of password of a Windows image (any version) on Public Cloud.

Connecting to Windows instance

By default the username is Administrator.

The password is generated during the first boot sequence of the instance.

If you do not manage to establish the first connection to your Windows instance, you need the private key used during the deployment process.

Enter these commands:

1. to install or verify that nova-client is installed:
   pip3 install python-novaclient
2. to retrieve the password of the instance:
   nova get-password <INSTANCE_ID> <PRIVATE_KEY_FILE>

Be aware of the Official documentation.