This guide explains what the "External" email label means, which appears on the Web app Mail (online service at mail.infomaniak.com) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) when reading certain messages:

 

External email notice

The "External" label appears in the following cases:

• The sender's domain name (or alias) does not match that of the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The email comes from an address hosted outside the Organization.

It will display as unknown" instead of “ externalwith some free offers like my kSuite.

Enable or disable the mention

You can activate or deactivate the mention, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Global Configuration in the left sidebar
4. Click on the Security tab.
5. Turn the toggle switch on or off:
   

This guide explains how to connect the mobile apps Contacts and Calendar iOS (iPhone, iPad, etc.) with the contacts & calendars hosted at Infomaniak.

Preamble

• Your iOS device will be automatically configured using configuration profiles .mobileconfig compatible with Apple, unlike a manual configuration.
• The Contacts & Calendars are linked to your Infomaniak user account. When you log in to contacts.infomaniak.com or calendar.infomaniak.com you will likely have to perform two-factor authentication (2FA) during login.
  • In this case, an application password is required to establish synchronization between your device and the Infomaniak tools.
  • But don't worry, creating such a password is offered by following the configuration assistant (point 4 below).
• It is possible to delete a configuration profile once installed (scroll to the bottom of this page for explanations).
• The tools are compatible with any application supporting CardDAV/CalDAV.
  • For additional help, contact the support of the software used or a Partner — also discover the role of the host.

Install a configuration profile

For this:

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization managing your email address.
2. Choose to install the profile on this device:
   
3. Choose to synchronize the contacts & calendars:
   
4. Generate an application password dedicated to synchronization (in order to maintain the usual 2FA connection of your user account):
   
5. Copy the generated application password (it will be requested during the installation of the Apple profile).
6. Download the Apple profile:
   
7. Allow the download on the device:
   
8. Open the settings of the iOS device:
   
9. Tap on the recently downloaded profile:
   
10. Press Install:
    
11. Unlock your iOS device:
    
12. Press Install:
    
13. Enter (or paste) the application password twice consecutively (contacts + calendars).
14. Tap on Finish:
    

If your iOS **Contacts** and **Calendar** applications were already open, you need to restart them. You will then see the information added by the synchronization.

Contact Features

If you add new contacts from the iPhone after a synchronization, they will be added locally, in the iPhone's address book ("On My iPhone") instead of going to the synchronized address book. You must change this default setting in your application's settings.

Unfortunately, you cannot retrieve information about contact groups. Indeed, iOS does not really use folders or groups. Apple tags/marks each contact with one or more categories, but this is not a group membership.

Calendar specifics

By default, only your personal calendar is displayed in the Calendar application. To display calendars shared by another user:

1. Open the Calendar app.
2. Tap Calendar at the bottom of the screen.
3. Check the shared calendars to display.

Also, refer to Apple's documentation on this topic.

To manage notifications regarding activated or deactivated calendars, click on the ⓘ on the right:

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page* if necessary.

 

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS system version? Apple introduces significant changes with each new system version, for example, a path on iOS 15:

becomes this on iOS 16:

This guide explains how to synchronize tasks with kSync, the Infomaniak mobile app used to link your calendars & contacts stored on mail.infomaniak.com and data on your Android devices.

Prerequisites

• Install and download the free app jtx Board.

Synchronize Tasks

In order to synchronize the data between the tasks of Calendar Infomaniak and your Android devices, jtx Board will use kSync sync at regular intervals the tasks based on one or more Infomaniak calendars.

1. Here is a task present on Infomaniak:
   
2. After syncing it appears on jtx Board:
   
3. Example of validation of the task when it is executed and then adding a second task from the application:
   
4. Result on Infomaniak:
   

To go further it may be necessary to purchase the Pro version of the jtx Board app.

Recommended settings

It is recommended to improve the readability of your tasks in the application to disable these 2 settings in the settings of the jtx Board application:

then delete "local" from the list of locations in order to keep only the ability to register in your synchronised account(s).

This guide explains how to define by default a calendar/agenda rather than another on the web app Calendar Infomaniak (online service) calendar.infomaniak.com).

Preamble

• Setting a default calendar allows e.g. d accelerate the creation of new events because you will no longer need to change the calendar in which your next event will be recorded.
• You cannot set by default that the calendars belonging to you directly.

Change the default calendar

To set one of your default calendars:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the icon Parameters ‍‍ Top right.
3. Click on Customization in the left side menu.
4. Choose the desired calendar in the field Default Calendar:
   

This guide explains how to add an attachment from kDrive to an event from a calendar / calendar on the web app Calendar Infomaniak (online service) calendar.infomaniak.com).

Preamble

• Some software or applications also allow to add an attachment and in this case, if you synchronize the calendar with that of your solution, the attached file is possible up to size maximum of 64 kb.

Add attachment kDrive

When you Create a new event on the web app Calendar Infomaniak (online service) calendar.infomaniak.com), you can add one or more attachments (links to kDrive files):

Thanks to this link, you can access kDrive directly from the Calendar event creation window:

You can add:

• a link public (everyone can access it); this will create a public link to the kDrive file
• a link Restricted (only those with access to it)

Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:
‍

Those invited to the event who would view the file via a synchronised application, Outlook, Gmail and others, will see the links in the description (as is the case for the possible link kMeet e.g. if a video conferencing is planned for the event).

This guide explains how to display a calendar / calendar with the dates of the canton's holidays or country of your choice on the web app Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• These suggested calendars may be: synchronised with your mobile devices and desktop.
• The calendar of anniversaries (calendar that displays the anniversary dates of your contacts when the date is indicated on their address book card) is only visible through calendar.infomaniak.com and cannot be synchronized with CalDAV tools.
  

Show additional official calendars

To add the calendar of holidays or school holidays:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the button ‍ in the left side menu.
3. Click on Suggestion of calendars:
   
4. Choose from the calendars of national holidays (by canton or country):
   
    
5. You can also add the official calendar of national school holidays:
   

The kSuite offer does not include a Web hosting service offered by Infomaniak.

Of course, it is possible to subscribe to a Infomaniak Web Hosting from the same user account and/or the same organization and build your website with the tool of your choice such as WordPress or Site Creator.

This guide explains how event reminders and alerts work on the Infomaniak Web Calendar app (online service calendar.infomaniak.com for managing your events and appointments).

Add a reminder or alert to an event

To add a reminder to an event (such as a meeting):

1. Click here to access the Infomaniak Web Calendar app (online service calendar.infomaniak.com).
2. Click on the New Event button to create a new appointment or click on an existing event to edit it.
3. Click on Show more fields:
   
4. Click on Add a reminder to set it up:
   
   

You can be notified through 3 different channels:

1. By a browser notification: the reminder will be displayed by a notification managed by your web browser, provided that Mail is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device.
2. By email: the reminder will be sent by email at the chosen time.
3. By a chat system like kChat: the reminder will be sent in the chosen chat thread.

Any potential invitees to an event will not be notified by the reminders/ follow-ups.

Add a follow-up to a reminder

To add a reminder to an existing event:

1. Click here to access the Infomaniak Web Calendar app (online service calendar.infomaniak.com).
2. Click on an existing event to edit it.
3. Click the pencil icon ✎ to edit the event:
   
4. Select the frequency of reminders (every hour, every week, etc.)…
5. Click the blue Validate button:
   

This guide explains how to manage a calendar and its events within the mobile app Google Agenda (app for iOS/Android smartphone or tablet) and/or the web app Calendar Infomaniak (online service calendar.infomaniak.com) while keeping all data fully synchronized thanks to the mobile app Infomaniak kSync (app for Android smartphone or tablet).

Preamble

• Refer to this other guide if you only want to display an Infomaniak calendar as read-only on Google Agenda (web & mobile app).
  • The reverse is also possible if you only want to display a Google calendar as read-only on the web app Calendar Infomaniak (online service calendar.infomaniak.com).
• The procedure below allows you to edit the calendar events on both sides but only on the mobile version of the Google Agenda app.

Synchronize the Infomaniak calendar and the mobile device

Prerequisites

1. Download the Android mobile app Google Agenda.
2. Download the mobile app Infomaniak kSync (application for smartphone or tablet Android) from the Google Play Store.
   • The kSync application is also available on F-droid.
3. Install kSync.

Then:

1. Open kSync on your Android device, a step-by-step assistant will help you configure the application according to your needs.
2. Allow kSync to access the required elements on the device, primarily the calendar:
   
3. Allow the app to run in the background for better synchronization (uses more battery).
4. Log in to your Infomaniak user account:
   
5. Activate the calendar to synchronize from the CALDAV tab:
   
   • Learn more about configuring kSync

At this point, it is the native application of your Android device (Samsung Calendar for example on Samsung-branded devices) that will be synchronized and display the events of your Infomaniak calendar (sometimes you need to activate the account on the application in question):

An event added and/or modified on either of the interfaces will be automatically synchronized everywhere:

Enable the calendar on Google Calendar

To find your Infomaniak calendar on Google Agenda and be able to edit its events:

1. Open Google Calendar on your Android device.
2. Press the three horizontal line menu button ☰ at the top left of the interface.
3. Tap on Settings at the bottom of the menu:
   
4. Tap on Manage accounts:
   
5. Enable the account corresponding to your Infomaniak calendar:
   
6. Go back to the previous page and make sure that the Infomaniak calendar appears among the accounts and change the color if necessary:
   
7. That's it, Google Agenda is synchronized with the Infomaniak calendar, any event added and/or modified on either of the interfaces will be automatically synchronized everywhere:
   

This guide explains how to add a simple new unique event on a Web app calendar / calendar Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• To create an event recurrent / event returning regularly, be aware of this other guide.
• To plan/act Meeting between several users and find the best niche, take notice of this other guide concerning the appointment assistant.

Add New Event

To plan a unique event in a calendar managed by Infomaniak:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the button More ‍ at the top left of the interface to create a New event.
3. Fill in the most important fields:
   
   or display others first by clicking on EFFECTING MORE FIELDS at the bottom right (and some of these fields can be taken automatically when possible) Recovery).
4. Click on REGISTER to add the event to the selected calendar.

You can also click directly on the calendar to add a new event, by dragging the mouse pointer over a desired time period.

For add an attachment from kDrive at your events on Calendar, take note of this other guide.

To add reminders at your events on Calendar, take note of this other guide.

Add participants to the event

To invite users, add their name or email address when creating the event or thereafter:

You will be informed of their presence or refusal if they follow the procedure sent to them by email at the creation of the event.

Any updates to a planned event are also sent by email to all participants.

Automatically find the best time between participants

Before the creation of the event and therefore before the invitations are sent to the participants, it is possible to determine the best schedule suitable for all depending on the availability of each (other appointments entered in their calendars e.g.):

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the button More ‍ at the top left of the interface to create a New event.
3. Choose a date and time that would suit you for the event.
4. Add the participants.
5. Click on the drop-down menu below the participants to find the time immediately available for all participants closest to the time initially desired:
   

In the example above, 10h is not suitable for an appointment of one hour because Jean Dupontalready has an appointment planned in its calendar at 10:45 am so the system offers 11:45 am, the closest time where all participants will be available.

An asterisk * next to a participant means that the user's availability is unknown because...

• ... or the person invited by his or her e-mail address is not a Infomaniak user: no user account exists with the specified email address...
• ... or the guest does not share its availabilities: she does not share her calendar at least in reading with the organiser of the appointment or has not transferred her calendar to at least one of the organiser's Organisations...

Meeting room

Be aware of this other guide if you are looking for information about meeting rooms it is possible to preconfigure to link an event to a location of this type.