Knowledge base

This guide concerns kSuite and user management as well as their different types of access.

Preamble

• Each kSuite offer includes 1 first user offered upon subscription:
  • Standard offer with 1 free lifetime user and additional paid users with reduced management; storage space (excluding mail volume since it is unlimited) is 15 GB per user
  • Pro offer presented with 1 paying user, with 3 To (3000 Go; excluding mail volume since unlimited) of storage space per user
  • Entreprise offer presented with 1 paying user, with 6 To (6000 Go; mail volume excluded as it is unlimited) storage space per user
• You can include up to 300 users per kSuite.
• Each user is entitled to their email address on the domain name around which your kSuite is built, with no limit on mail storage volume. The email address quota will depend on the offer and the number of users:
  • Standard: 1 user = 2 email addresses (2 = 4, etc.)
  • Pro: 1 user = 5 email addresses (2 = 10, etc.)
  • Entreprise: 1 user = 10 email addresses (2 = 20, etc.)
• You can assign a kSuite email address to a user who is not part of kSuite.
• To obtain more email addresses, you need to change the offer to increase the number of users. Example:
  • You order a kSuite Pro with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any use - the creation of an email address within the kSuite Mail Service is identical to that of a Mail Service outside kSuite).

Adding a user to kSuite

Prerequisites

• The quota of users that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.

Then:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ in the Users section.
3. Click on Add a user:
   

Two options are proposed:

a. Add a user who has no prior affiliation with the Organization where kSuite is located

b. Add a user who is already part of the Organization where kSuite is located

In both cases, follow the assistant by carefully reading the instructions.

Refer to this other guide to add an external user to the Organization so that they can use kChat and kDrive without direct visibility of the products on the Manager.

Refer to this other guide for examples of adding a user to kDrive / kSuite.

It is not possible to add a user so that they only have access to kDrive or only to kChat separately. In this case, it would be better to use for example the sharing functions so that third parties can temporarily join kDrive.

This guide explains how to change the color of events related to your web app calendars / calendars Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

You can also customize the time period displayed in them in a global way.

Set some default settings

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the icon Parameters ‍‍ Top right.
3. Click on Customization.
4. Be aware of this other guide on the item default calendar.
5. Settings such as the default event duration or working hours to be displayed on the calendar In particular, it will improve the use of the appointment-making assistant :
   

Set the color of a calendar/agenda

To this end:

1. Click here to access the Calendar Infomaniak Web app (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the relevant calendar.
3. Click on Edit:
   
4. The choice of colour will apply to these locations:
   

Set the color of an event

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Create an event and choose its color:
   
3. The choice of individual colour will apply to these locations:
   

If the event is already created:

1. Click on the event and then on the icon pencil To edit the details and in particular its color:
   

Customize the period displayed

To this end:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Choose to display the calendar on : day, week, month, year or in view Planning
   

This guide explains how to restore contacts deleted by errors on Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Restoring contacts

It is possible to recover deleted contacts from the last 24 hours, 48 hours, last 7 days or 30 days:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the chevron ‍ to develop the game Advanced actions.
3. Click on Restore.
4. Choose the notebook to restore.
5. Choose the version from yesterday, 48 hours or 7 and 30 days back.
6. Choose the destination (in the original location or other address book if available).
7. Start the restoration with the button at the bottom of the page:
   

This guide explains how to share contacts with other users from Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Share an address book

To share contacts:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of an address book.
3. Click on Share:
   
4. If there is already one current sharing and you want to start another, click on Share at the top if not on the button Share lower:
   
5. Enter Mail account email address the user who will access the address book.
   • If the user does not yet have a Mail account, they can create one for free.
6. Specify the rights of the user on this address book (Administration, Reading Only, Reading and Writing)

Contacts created or moved/copyed to this address book will be visible to all users with access to sharing.

This guide concerns: kSync which allows you to create a new calendar or address book directly from an Android device.

Create a calendar or address book from the app

To this end:

1. Open the mobile app kSync on the Android device.
2. Once logged in, click on the action menu ⋮ located at the top right.
3. Press Create a new address book / Calendar.
4. Enter the name of the notebook or calendar and a color.
5. Uncheck box Notes / Journal:
   
6. Click on Create at the top of the interface.

Click the icon if necessary to refresh the list, your new item will appear in the list:

Your service will then be synchronized with the corresponding web app, here Calendar Infomaniak (online service) calendar.infomaniak.com):

This guide details how data storage works for your various kSuite products.

kSuite Storage Space

The storage space used is:

• shared among the different users of your kSuite
• and shared among some of the products that make it up (e.g., kDrive and kChat)

The total storage space depends on your subscription and the number of users chosen:

• it corresponds to the maximum amount of storage space that can be used by all your users
• there is no per user quota

Increase or Decrease kSuite Storage Space

Need more space to store your kSuite data?

• Change your plan and add users or upgrade to a higher plan including more users
• the more users included in your plan, the more storage space will increase

You can also recover storage space by permanently deleting kDrive or kChat files. Data from the Mail Service is not counted in kSuite storage.

It is not possible to:

• reduce the storage space
• decrease below a certain number of kSuite users depending on the available and already used storage

This guide explains how to recover events, tasks, unavailabilitys, slots mistakenly deleted in one of your web app calendars / calendars Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Restoring calendars/agendas

Restoration points are carried out every day. If events can be restored then you can return to the point 24 hours, 48 hours, 7 days and 30 days ago:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on Advanced actions from the left side menu.
3. Select Restore.
4. Choose the calendar to restore.
5. Choose the desired version (1/2/7/30 days).
6. Start the restoration thanks to the button at the bottom of the page that activates if events can be restored:
   

This guide explains how to change your offer my kSuite and move to a paid offer my kSuite+ e.g. increase its maximum storage size. You will keep the email address created when you have subscribed to the free offer.

Switch to my kSuite+

To access the offer my kSuite current and change to a higher offer:

1. Click here in order to access the Manager Infomaniak.
2. Click on the chevron ‍ to the right of Manage.
3. Choose Edit My Offer to convert the free offer into a paid and more complete offer:
   

Order a new kDrive

There is no limit to the number of kDrive (pay) that you can add to your Infomaniak account. Order a new kDrive If necessary.

This guide explains how record and Export a Web app calendar / calendar Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments) in format .ics.

Export Calendar

To export the calendar in format .ics:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on Advanced actions in the left side menu.
3. Click on Export in the left side menu.
4. Select the calendar(s) to export.
5. Click on Export:
   
6. Save the file on your computer.

Be aware of this other guideif you are looking for information about import events on the Infomaniak calendar.

This guide explains how to connect desktop apps Contacts and Calendar(desktop applications on macOS) with contacts & calendars hosted by Infomaniak.

Preamble

• Your macOS computer will automatically be configured via configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• Infomaniak contacts & calendars are linked to your Infomaniak user account. When you connect to contacts.infomaniak.com or calendar.infomaniak.com I'm sure you've got it. double validation ( 2FA) to be performed when connecting.
  • In this case, a application password is necessary to establish a synchronization between your device and Infomaniak tools.
  • But don't panic, creating such a password is offered by following the configuration wizard (point 4 below).
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak tools are compatible with any application supporting in particular CardDAV/CalDAV.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Install a configuration profile

To this end:

1. Click here in order to gain access to the Infomaniak configuration tool (online service) https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize contacts & calendars.
4. Generate an application password dedicated to synchronization (to keep the usual 2FA connection of your user account):
   
5. Copy the generated application password (you will be asked when installing the Apple profile).
6. Download Apple profile:
   
7. Open the System parameters The computer.
8. Click on General in the sidebar, then click on Device management (for the macOS Sequoia 15 version). If you have a lower version or don't find the profile, read the Official documentation changing the version of your system at the top of the page* if necessary:
   
9. Click on +:
   
10. Locate and then open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the application password twice consecutively (contacts + calendars).

If your macOS applications Contacts and Calendar were already open, they must be revived. You will then see the information added by synchronization.

Special features Contacts

Show shared address books

The Sync server applies a grid for the MacOS Contacts application because this application does not manage the multi address book for the same account. Synchronization only returns the default notebook. Another CardDAV software must be used (Thunderbird e.g.) to access all notebooks.

List/group/contact folder

In the application Contacts on macOS, you can add lists (or groups) of contacts but the information that this or that contact belongs to a particular list will not be synchronized with contacts.infomaniak.com:

Therefore, if you want to remove these lists, press the SUPR key. ( LED.) from your keyboard after selecting the list to delete (this does not remove contacts).

Conversely, a folder (or group) that you can configure on contacts.infomaniak.com since editing a contact form (see below) is not synchronized with the application Contacts Of macOS:

 

Special features Calendars

Show shared calendars

By default, only your personal calendars appear in the application Calendar Here is an example of synchronization between multiple calendars of multiple Organizations (to which the user account specified in the macOS application is linked).

Calendar Infomaniak:

macOS:

 

To display calendars shared by another user:

1. Open the app Calendar.
2. Open the menu Calendar.
3. Click on Preferences.
4. Go to the tab Accounts.
5. Go to the tab Delegation:
   
6. Select the shared calendars to display.

Remove CardDAV or CalDAV account

Read the chapter "Stop using an account" by changing the version of your system at the top of the page* if necessary.

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16: