This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal status or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is **external** to your Organization (limited rights):
    • **External** users are not included in the sharing of calendars and address books with the entire Organization.

Modify a user's rights/permissions

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Note, it is only possible to assign the legal responsible role if you yourself have this role within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To modify a user's role:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Modify the desired role.
5. Click on the Save button.

This guide explains how to copy or move contacts to Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Preamble

• Contacts may also be managed within groups, i.e. subfolders of your address book.

Copy or move a contact

To this end:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ to the right of a contact to choose the copy or move of the contact at the desired location with the help of an assistant:
   

You can also click and let the mouse press to the left of the line of a contact for copy or move a contact (or several contacts if you select them beforehand) to the desired left sidebar book:

Behaviour default when moving a contact form from the address book to another folder or address book is " move".

By pressing the keyboard key that usually allows you to copy files from your computer (touch ALT in principle) by slipping them from one place to another, you will be able to " copy" contacts instead of moving them.

This guide explains how to get web app event reminders Calendar Infomaniak (online service) calendar.infomaniak.com) on a discussion system as kChat Or Slack.

Preamble

• This feature will allow you to be notified in the thread of your choice when an event is near.
• The system of webhook is a method for an application or service to send information to another application or service in real time, in a secure and authenticated manner.

Advertise the webhook in Calendar

To add the webhook of your Calendar chat system:

1. Click here to access the web app Calendar (online service) calendar.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Click on Integrations in the left side menu.
4. Click on the button Add a webhook:
   
    
5. Define:
   
   1. A name to easily identify the Webhook when adding reminders.
   2. The URL of the webhook (obtained from your chat system - examples are presented below in the FAQ).
   3. The elements (automatically removed from your event and/or manually added here) and their layout in the message that will be sent:
      • Insert %subject%‍ to include the subject of the event.
      • Insert %date%‍ to include the date of the event.
      • Insert %description%‍ to include the description of the event.
      • Insert %location%‍ to include the possible location of the event.
6. Click on Add.

Create an event with a chat reminder

Now that Calendar is linked to your chat system account, you can choose to be notified in a chat when you add a reminder to an event:

1. Click here to access the web app Calendar (online service) calendar.infomaniak.com).
2. Create a new event.
3. Click on the bottom right for show additional fields:
   
4. Add a reminder:
   
5. In the drop-down menu, choose the webhook Configured.
6. Validate changes.

You will now receive a reminder in the chat corresponding to the webhook.

Examples for getting a webhook

kChat

1. Click here‍ in order to gain access to web app kChat (online service) kchat.infomaniak.com) or open kChat desktop app (desktop application on macOS / Windows / Linux).
2. See you in the game Integrations.
3. Click on Incoming Webhooks :
   
4. Click on the top right on Add.
5. Complete the required information in order to create the "bot" that will post the restart messages in kChat in the channel of your choice:
   
6. Save to get the URL of the webhook:
   
7. Create the custom notification in Calendar (read above if necessary):
   
8. Select your custom notification when adding a reminder to your event:
   

Slack
 

1. Click hereto access WebHooks Slack.
2. Choose the thread in which your reminders will appear (e.g. @slackbot or #general):
   
3. Save to get the URL of the webhook.

Create other webhooks to set reminders in other threads.

Customize Slack Reminder Recoverys

You can freely use Slack formatting options in your notifications. Example:

N'oubliez pas de %subject% pour le %date%.
À prendre avec le jour J : %description%.
Lieu de l'évènement : %location%

This guide details what can be searched for on the Web app Mail Infomaniak (online service mail.infomaniak.com) or other kSuite services. To search on kDrive, refer to this other guide.

Search for an email

You can perform a global search (among all directories of the Web app Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the dropdown arrow ‍ to the right of the search field at the top of your Mail:

To search for the trace of an email or know its activity, you can also search in the logs of an email address.

Email search with a mail software/client

To find out how your specific email application performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer to search on the IMAP server. In this case, the email client sends a search command to the server, which then searches all messages stored on the server and returns the results to the email client.

Search for a contact

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

Search for an event

You can search for calendars, events, rooms, including among their descriptions and the people associated with them:

This guide explains how moving from one organization to another from your Manager Infomaniak or how to withdraw yourself of an organization to which one belongs.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and this was not an invitation, an Organization was created in your name and you automatically become the legal person responsible for it.
  • Otherwise you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a legal owner/responsible may carry out changes.
• It is quite possible to have access to several Organisations from the same login identifiers, and to switch quickly from one to another.
• You can also switch between your Organisations on ksuite.infomaniak.com ; if you own my kSuite, it will always be proposed first.

Show another organization

To switch to one of the other Organisations to which you belong:

1. Click here to access the management of your products (Manager Infomaniak).
2. Click on the chevron ‍ at the top left of the Manager's interface.
3. Click on the Organization you want to access.
4. The change of organization is immediate, you are automatically switched:
   
   

Managing Organizations / Leaving an Organization

To see all the Organizations to which you belong (because you created them with your user account or because you were invited to them) and possibly delete your membership (if you are not the last user or the only legal person responsible):

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on Manage in the box My Organizations.
3. Click on the icon to the right of the name of the Organization for access to it
4. and on the next icon to leave her:
   
   
    

A user can leave any organization for himself as long as...

• ... this user does not belong to the Organization's kSuite
• ... the login address of this user is not in an Organization Mail Service
• ... this user is not the last owner of the Organization

This guide explains how to force synchronization of contacts & calendars when synchronized by kSync on Android device.

Preamble

• kSync synchronizes only contacts & calendars that are selected in the application.
• If you add thereafter calendars/agendas since Calendar or address books since Contacts, it is therefore necessary to add them to the synchronization in the kSync application.

Add a calendar / address book to synchronization

To force synchronization:

1. Open the mobile app kSync on your Android device.
2. Press Update address books / calendars.

New notebooks and calendars appear in the list.

This guide explains how to modify the kSuite offer.

Preamble

• kSuite is a bundled offer that can be upgraded at any time (increase the number of users and the size of the disk space for data storage)
• It is not possible to change to a lower rate later, or to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or canceled independently of each other.

Change the kSuite offer

To access the modification of the kSuite offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Click on Modify the offer:
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
 

Give feedback on...

SERVICE INFOMANIAK	FR	EN	DE	IT	ES
DOMAIN [ ☍ ]
HOSTING / Site Creator [ ☍ ]
CLOUD SERVER [ ☍ ]
PUBLIC CLOUD [ ☍ ]
JELASTIC CLOUD [ ☍ ]
SYNOLOGY [ ☍ ]
HOUSING [ ☍ ]
SWISS BACKUP [ ☍ ]
kSuite / my kSuite [ ☍ ]
MAIL [ ☍ ]
kDrive [ ☍ ]
CALENDAR [ ☍ ]
CONTACTS [ ☍ ]
NEWSLETTER [ ☍ ]
SWISSTRANSFER‍ [ ☍ ]
STREAMING RADIO [ ☍ ]
STREAMING VIDEO [ ☍ ]
VOD / AOD [ ☍ ]
GUEST MANAGER‍ [ ☍ ]
kChat [ ☍ ]
kMeet [ ☍ ]

Infomaniak Support is also available to you via email, chat, or phone if needed.

This guide explains how to link a domain name to the offer kSuite Infomaniak.

If the domain name is…

… at Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

... at Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can transform your existing products into kSuite.

… at Infomaniak, different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the MX of Infomaniak (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… at Infomaniak with external DNS

If your domain name has DNS settings that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

... elsewhere with external DNS

If your domain name is registered with another registrar and has DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the Infomaniak MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

... elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).

This guide presents the advantages of kSuite, the online productivity and collaboration tool suite developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in a company and groups your products into a single invoice with a unique due date.
• It also includes advanced user management for all the applications you need to collaborate online.
• You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded to a higher plan at any time, but it is not possible to downgrade later, or to transfer kSuite to another organization.
• The products included in kSuite cannot be moved or canceled independently of each other.

Choosing kSuite over standalone apps

The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

kSuite is more economical, simplifies user management in the company and groups all your products into a single invoice with a single due date. The offer is recommended as soon as you own or wish to have a domain name.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately. 

Here are some other points:

• One single invoice
• address book & dynamic calendar for the Organization
• more disk storage (per user)
• Custom Brand included with kSuite Entreprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

The products included in kSuite

On ksuite.infomaniak.com you access:

Create, communicate, plan, collaborate, share…

• kChat
• An email service
• Calendar
• kDrive, with Docs, Grids and Points (even if you already own a kDrive)
• kDrive
• AI Tools

Also:

• Contacts
• kMeet
• Swisstransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or optional depending on the offer

Are you a Partner or do you wish to become one in order to resell kSuite?