Knowledge base

This guide presents the benefits of kSuite, the suite of online productivity and collaboration tools developed in Switzerland by Infomaniak. The question of choosing kDrive and/or Mail separately rather than kSuite might indeed arise.

Choosing kSuite over Stand-Alone Apps

kSuite is more cost-effective, simplifies user management in a business, and consolidates all your products into a single billing with a single due date. The offer is recommended if you have or wish to have a domain name.

It also includes advanced and unified management of users and teams, as well as kChat, which cannot currently be ordered separately.

Here are some additional points:

• 1 invoice
• Dynamic address book for the organization
• Increased disk storage (per user)
• Custom Brand included with kSuite Enterprise

In summary, choosing this collection of web tools over individual applications offers benefits in terms of integration, simplified management, real-time collaboration, cross-platform accessibility, and flexibility. These benefits can enhance your efficiency, productivity, and overall user experience.

Learn More

• kSuite Getting Started Guide
• Become a Partner and Resell kSuite
• Upgrade an Existing kDrive to a New kSuite

Infomaniak kSuite facilitates the creation and then use of different Infomaniak products (kDrive, Service Mail, kChat, etc.) based on a domain name.

But what happens if you are already an Infomaniak customer and want to subscribe to kSuite along the way?
 

Migrate to kSuite

If you subscribe to kSuite, you get products that are separate from your existing products.

But if you already have a kDrive or Mail Service,  you can upgrade it to kSuite under certain conditions ...

And the opposite ?
 

You cannot separate kSuite products into separate products from the offer.

If you wish to cancel one product among those in your kSuite, you must cancel kSuite as a whole.

This guide concerns kSuite and the ability for users to set a status as well as manage the display of presence or absence.

Preamble

• Once set, your custom status is visible to Organization users on various kSuite-related pages:
  • homepage ksuite.infomaniak.com
  • Mail
  • Calendar
  • Contacts
  • kDrive
  • AI tools
  • Chk
  • kPaste
  • kMeet
• A presence status different from the default, such as "Do Not Disturb," may affect certain notifications.

Update kSuite Profile Status

To do this:

1. Click here to access the kSuite interface.
2. Click on the badge with your initials/avatar in the top right corner.
3. Click on Online to choose another status if necessary (absent or do not disturb):
   
4. Click on Select a custom status.
5. Enter a custom status or choose one from the suggestions.
6. Enter an expiration date if necessary and save:
   

This guide details the room reservation functionality (for meetings, sports, classes, etc.) available on the Infomaniak Web app Calendar (online service calendar.infomaniak.com).

Introduction

• It is possible to create and link physical meeting rooms to events from Calendar, for example to organize an event in a specific location with equipment and a limited number of seats.
• Each created room displays a dedicated calendar in the app.
• A double (or more) room booking is possible.

Managing events with meeting rooms

Requirements

• The feature requires a kSuite plan:
  • kSuite for everyone: 1 room/resource
  • kSuite standard: 3 rooms/resource
  • kSuite pro: 6 rooms/resource
  • kSuite enterprise: 100 rooms/resource
• Creating rooms requires “Administrator” and “Legal Manager” rights.

Setting up rooms

To create rooms accessible for reservation by collaborators:

1. Click here to access the Infomaniak Web app Calendar (online service calendar.infomaniak.com).
2. Click on the Settings icon ‍‍ at the top right.
3. Check or select the relevant Organization in the dropdown menu on the left sidebar.
4. Click on Rooms in the left sidebar.
5. Click on the Create a room button:
   
6. Provide a name, a location (physical address, floor), a seating capacity…
   
7. Add the equipment available in the room if necessary.
8. Click on Save to save the equipment linked to the room:
   
9. Click on Save to create the meeting room.

The room information and creation are also accessible from the Organization settings on the Infomaniak Manager.

Creating an event and linking a room to it

Once the room is created and configured, simply create an event to link it to the desired room:

1. Click here to access the Infomaniak Web app Calendar (online service calendar.infomaniak.com).
2. Click on the Plus button ‍ at the top left of the interface to create a New event.
3. Click in the Search for a room or location field to display available rooms for the selected time slot (the last 3 reserved rooms are displayed from most to least recent).
4. The available equipment in each room is displayed on the right.
5. Click on Save to publish the event and its room in the calendar:
   
6. You can find all the information about the chosen location and available equipment on the event page in the calendar:
   

Overview of rooms and their occupancy

It is possible to get a global view of each room's calendar to see its occupancy. Indeed, when a room is created, an associated calendar is created in the Organization's calendars:

This guide explains how to start an audio or video conversation among one or more users on kChat, using Infomaniak's free ethical video conferencing solution, kMeet.

Create a Meeting among kChat Users

To chat within a virtual room using the microphone and webcam of your device, simply press the Call button visible in any conversation, private or public channel, via the app or directly in the browser:

• Directly call a user if you are in a direct conversation with them, or initiate a call to all members of a channel if you start the meeting from the channel; calling a user who is in "Do Not Disturb" mode will not trigger any ringtone or call modal for them, but they will see the message in the conversation
• The microphone is enabled by default when the call is accepted, but not the camera
• View meeting participants (who accepted, declined, or missed) using avatars in the kChat message
• Once the call starts, an emoji appears in your kChat status to indicate that you are busy with the conversation
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa)
• Instructions regarding the start and end of the meeting are automatically displayed in the relevant kChat conversation thread

Specifics for Calls in Channels

• The call will not ring for call recipients, but they will see a message in kChat and receive a notification
• A message (warning) will appear if you attempt to initiate a call in a channel with more than 7 users

Learn more about kMeet
 

This guide explains how to enable or disable dark mode on your operating system (macOS / Windows) since the Infomaniak tools' "automatic" theme setting (image below) is based on the Dark mode or Light mode setting of the OS:

Managing Dark or Light Mode

on macOS

1. Click on System Preferences...
   
2. Click on Appearance and choose Dark mode on the right
   

on Windows

1. Open the Start menu
2. Click on Settings
   
3. Click on Personalization then Colors
   
4. Click on Dark
   

This guide explains how to install (create) an application from various Infomaniak interfaces such as the kSuite or those used to manage your calendars/agendas or your address books.

Installing a Progressive Web App (PWA)

A progressive web app (PWA) is a web-based application that offers an experience similar to a mobile app. PWAs are fast and offer many features available on mobile devices. They can, for example, work offline and send notifications.

Creating the Infomaniak Calendar App

1. log in to Calendar (calendar.infomaniak.com) from the Chrome web browser
2. click on the dedicated icon in the browser's address bar

On some devices, you need to select the “Add to home screen” option to be able to “create” the standalone application.

Removing the Infomaniak Calendar App

1. open the previously created application
2. click on the action menu ⋮
3. click on Uninstall