This guide explains how to copy the content of one or several existing email addresses from other providers to one or several email accounts managed by Infomaniak, using the import tool Infomaniak!

Preamble

• The entirety of the external mailbox will be imported.
• Once the import process has started, it can no longer be interrupted.
• A confirmation email is sent once the copy is complete.
• The removal of duplicates (in case of successive imports) is handled.
• It is also possible to copy the content already on an email address provided by Infomaniak (@ik.me for example).

Copy emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service from Infomaniak.
• Create one or more addresses on this Mail Service.
• The email address whose content must be copied must have been used (or be compatible) with the IMAP protocol.
• The email address to which the content must be copied must be among the addresses attached to the Infomaniak Web Mail app (online service mail.infomaniak.com); if it is not listed, the drop-down menu (see point 9 below) will not offer this address.
  • This is not a prerequisite for batch import (detailed at the bottom of this guide).

Then, click on the link corresponding to the email provider to import:

• addresses @ Bluewin
• addresses @ Gmail (or address @ custom Google domain)
• addresses @ GMX
• addresses @ custom domain Microsoft 365
• addresses @ custom domain Swisscom
• addresses @ Yahoo

Guide for any other email provider such as Gandi, Hotmail, Hostinger, Sunrise, etc:

1. Click here to access the Infomaniak import tool (online service https://import-email.infomaniak.com).
   
2. Log in if necessary to your Infomaniak account on the Organization of your choice (the import will be made to an email address attached to the Infomaniak Mail interface of the account you are using).
3. Click on the single import.
4. Fill in the left field with your starting email address (whose content is to be copied).
5. Fill in the right field with the password of the same email address.
6. Modify the Advanced Settings if necessary to specify an IMAP server address.
7. Click on Confirm:
   
8. If necessary, enter a second email address to be imported at the same time.
9. Choose which email address to **import** the emails to; the dropdown list shows the email addresses currently linked to your **Infomaniak Mail** interface of the Infomaniak account you are logged in with (read the prerequisites above)
   
10. After selecting the desired destination address from the list, click the blue Import emails button.
11. The copy starts and continues in the background, you can close the window that appears, a confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, indicating the number of messages copied.

Batch import email content

To import the content of several email addresses (maximum 25 at a time) — except for Google addresses due to its authentication method.:

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Select Import multiple email addresses from a CSV file (format .csv) :
   
3. Download the example CSV template to create one with the correct information needed for the copy.
4. Upload the file using the Select a CSV file button.
5. Once the file is uploaded to the tool's page, select Import email.
6. Wait while the content of the addresses is being copied (a confirmation email is sent once the copy is complete).

This guide explains how to make one of your calendars / calendars public from the Web app Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• You will get a URL specific to your calendar at format .ics that Calendar (ex-iCal Apple), Calendar (ex-iCalendar Microsoft), Thunderbird (ex-Lightning Mozilla) or Google Agenda can recognize to display your calendar:
  
• The data contained in the shared calendar will no longer be private but will only be available for read only to users who "subscribe to it."
• The frequency of ad hoc updates by the application that subscribes to the URL of your calendar must be defined on the application in question.
• PHP scripts (not provided) also allow parse such files allowing you e.g. to include events on a website.
• Be aware of this other guide to configure synchronization of your calendars or calendars this other guide to share a calendar/agenda with your employees with different permissions.

Enable public sharing of Infomaniak calendar

To share an agenda publicly:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share.
4. Activate the toggle switch for public sharing.
5. Click on the icon to copy the address to the clipboard:
   
   • It is possible at any time to remove public access from this sharing page (see point 4 above):
     

This guide explains how to import contacts on Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Preamble

• An assistant allows easy import of contacts from different sources, such as Outlook, macOS address books, Thunderbird, Gmail, etc.
• Importation can be done by means of a file in the format VCARD or CSV.
• The file must not exceed 50 MB and contain more than 10000 lines.

Import contacts

To this end:

1. Click here in order to gain access to the party Importation Web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click the blue button Select a VCARD or CSV file:
   
3. Select the file and click Open.
4. Choose the contact book to add these contacts or create a new address book.
5. Click on Launch import.

If you have to export them first from...

... Outlook (old version)

1. From your software Outlook Go to your address book.
2. Select the contacts to export.
3. In Actions, click on Transfer like vCard.
4. Leave the email containing the vCard.
5. Get the e-mail in Mail (mail.infomaniak.com).
6. Click on Add all contacts.

... macOS (or become aware ofthis other guide)

1. From your Contact software, go to File then select Export.
2. Choose Export vCard.
3. Save your vCard file to your computer.

... Thunderbird (or become aware ofthis other guide)

1. From your Thunderbird software, go to Window then select Address book.
2. In Tools select Export.
3. From the recording options choose Separated by commas as a format.
4. Save your CSV file.

... Gmail (or become aware ofthis other guide)

1. From your Gmail area, go to the game Contacts.
2. Click on the button Export.
3. Select vCard format.
4. Save your vCard file to your computer.

... Office 365 (or become aware of this other guide)

1. From your Outlook software, go to the part Contacts.
2. Click on Manage and choose Export.
3. Save your CSV file to your computer.

... Yahoo Mail: become aware of this other guide

... Proton Mail: take notice of this other guide

... Bluewin: take note of this other guide

This guide explains how to synchronize Microsoft Outlook Windows contacts & calendars (Office 365 versions / 2019, 2016, 2013, 2010, 2007) with contacts & calendars hosted at Infomaniak, using an extension for Outlook available on caldavsynchronizer.org.

Preamble

• There is a paid alternative for Windows, Evo Collaborator, which offers a preconfigured profile for Infomaniak.
• Infomaniak services are compatible with any application supporting in particular CalDAV/CardDAV For additional help contact the support of the software used or a partner ; discover also the role of the host.

Configure Outlook CalDav Synchronizer

Outlook CalDav Synchronize allows to synchronize contacts & calendars via CalDAV and CardDAV protocols including multiple calendars (not shared only):

1. Download CalDav Synchronize for Outlook.
2. Close Outlook and start installing the above downloaded plugin:
   
3. Once the plugin is installed, open Outlook and click the new CalDav Synchronizer tab.
4. Click Synchronization Profiles.
5. Click on the + icon to create a first profile (for calendar or contacts - a second profile will have to be created later to synchronize the two).
6. Choose a generic profile type (first radio button):
   
7. Enter a profile name (calendar name or Infomaniak address book that you want to synchronize e.g.).
8. Check the sync box.
9. Click on the button [[▪ ▪ ▪] .
10. Click the New... button:
    
11. Enter a new folder name.
12. Choose the type of elements that the folder will contain (Calendar or Contacts).
13. Click on the parent folder to create the folder in its tree.
14. Validate with the OK button:
    
15. Validate with OK:
    
16. Open the assistant https://config.infomaniak.com/ to get information about synchronization with Outlook.
17. Click on the button to generate an application password (allows to bypass the 2FA of your user account for synchronization only):
    
18. Copy the information (password, URL and username) obtained on config.infomaniak.com.
19. Enter the email address, that of your user account.
20. Click on the button to test the settings:
    
21. Choose from the window that opens the Infomaniak calendar to sync.
22. Click the OK button:
    
23. Additional information may then appear automatically in some fields.
24. Record a second profile if necessary (start in point 4 in this case).
25. Finish with OK at the bottom right.
    
26. A restart of Outlook may be required to update the added information.

Solve duplicate events

If you notice duplicate events in your Outlook calendar without these being on calendar.infomaniak.com, apply these settings:

1. Click to View Advanced Settings.
2. Click Event Mapping Configuration.
3. Check the Use GlobalAppointmentID for UID attribute box.
4. Check the Cleanup duplicate events box.
5. Save the changes by clicking on the OK button:
   

This deletion of dual events and therefore potentially duplicate invitations, may lead to notification of refusal of the event to the organizer, however this does not impact the initial choice of the participant.

What about macOS?

There is an alternative for Outlook / Exchange on macOS, via the script python ews-caldav-sync:

• Unlike an ICS file import provided by Outlook Web that only includes the last weeks of events, the script will import all calendar events, including event series, without tasks.
• Synchronization by this script is only in one direction, from Microsoft Exchange to the CalDAV server. It is recommended that it be restarted at regular intervals.

This guide explains how to share with other Infomaniak users, collaborators, one of your calendars / calendars from the web app Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• Be aware of this other guide for configure synchronization of your calendars or this other guide for integrate a read-only calendar on a third-party tool.

Share a Infomaniak Calendar

To enable sharing of one of your calendars / calendars:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of a calendar.
3. Click on Share.
4. Click on the button for Add Share:
   
5. Enter the Organization, the group or the email address corresponding to the Infomaniak user account who will access the calendar (if the user does not yet have an account, he will be able to create one free of charge with the invitation he receives).
6. Determine the rights of the user on this calendar (Can consult, May change, Can edit and share):
   
7. It is possible at any time to perform other actions from the same page:
   1. add additional sharing
   2. return or delete an invitation to access
   3. modify the permissions related to the sharing of the calendar
   4. delete / revoke sharing
      
       

Share the calendar of a meeting room

To share the calendar of Meeting rooms, the principle of sharing and assigning rights is the same:

This guide explains how to remove one of the users from your Organization in the Infomaniak Manager.

Prerequisites

• Be an Administrator or Legal Representative‍ within the Organization.
• Know your login password; it will be requested during the process.

Remove a User from your Organization

To remove one of the Organization's users:

1. Click here to access the Organization's user management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the concerned user.
3. Click on Remove from Organization:
   
4. Click on the blue Continue button:
   
5. Enter your Manager login password.
6. Check the confirmation box.
7. Click on the red Remove this user button
   

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you what actions to take with their data and will inform you about what happens to calendars and address books:

This guide details the limitations specific to the offer my kSuite and the benefits of supply my kSuite+.

Limits my kSuite only

Supply my kSuite imposes certain limits while my kSuite+ does not impose any limits...

Mail, contacts & calendars

• Disk space limited to 20 GB of storage for e-mails.
• No Advanced mode in the sorting rules Messages.
• Signature "my kSuite" imposed.
• No sharing link e-mail.
• Only one address book, only one calendar.
• E-mails, contacts and calendars saved up to 7 days back (30 for my kSuite+).

kDrive

• 1 only Deposit box kDrive.
• 25 sharing links kDrive (and without duration setting, password...).
• Keep previous versions of your files: 30 versions over 30 days (60 out of 120 days for my kSuite+, some for life).
• 30 day bin (60 for my kSuite+).
• No statistics.
• None editing/signature of PDF files.

kMeet

• 50 participants max. One-to-one video conferencing (100 for my kSuite+).

Limited offers my kSuite & my kSuite+

Click on the links below for details:

• Offer limited to one address per account (linked to a European telephone number).
• Only available for European / OECD countries (listed below).
• Obligation to indicate a valid mobile phone number to confirm registration.
• Limited number ofdaily e-mails, of forwarding mail and single recipients per message.
• No creation possiblealiases for your e-mail.
• No customizable email signature.
• Waiting for an e-mail and Scheduled shipment: limited features (without customization) on my kSuite and customizable with my kSuite+.
• 15 GB Cloud Storage with my kSuite, 1/2/6/12 To with my kSuite+.

The inscription my kSuite / my kSuite+ is possible in:

1. Germany
2. Australia
3. Austria
4. United Kingdom
5. Canada
6. Chile
7. Colombia
8. South Korea
9. Costa Rica
10. Denmark
11. Spain
12. Estonia
13. United States
14. Finland
15. France
16. Greece
17. Guadeloupe
18. French Guiana
19. Hungary
20. Ireland
21. Iceland
22. Israel
23. Italy
24. Japan
25. Latvia
26. Lithuania
27. Luxembourg
28. Martinique
29. Mayotte
30. Mexico
31. Monaco
32. New Caledonia
33. New Zealand
34. Norway
35. Netherlands
36. Poland
37. French Polynesia
38. Portugal
39. Czech Republic
40. Meeting
41. United Kingdom
42. Saint Bartholomew
43. Saint Martin
44. Saint-Pierre-et-Miquelon
45. Slovakia
46. Slovenia
47. Sweden
48. Switzerland
49. Southern French Territories
50. Turkey
51. Wallis and Futuna

Offer my kSuite+

The offer my kSuite+ allows send more messages per day to a greater number of single recipients at once.

For sending e-mails to a large number of recipients, there is a newsletter tool.

This guide explains how to download and use the mobile app Infomaniak kSync for Android devices (Samsung, Huawei, Google Pixel, etc.).

Preamble

• Refer to this other guide for an example of how to use kSync: synchronizing an Infomaniak calendar with a Google agenda.

Set up kSync

Prerequisites

1. Download the mobile app Infomaniak kSync (application for Android smartphone or tablet) from the Google Play Store.
   • The kSync application is also available on F-droid.
2. Install kSync.

Then:

1. Open kSync from your Android device, a step-by-step assistant will help you configure the application according to your needs.
2. Decide whether you want to synchronize tasks.
3. Allow kSync to access the required items.
4. Allow the application to run in the background for better synchronization (uses more battery).

Once the application is open and pre-configured:

1. Press the button ‍ to open the window to connect to your Infomaniak user account:
   
2. Enter your login information for the user account containing your Infomaniak calendar(s) to be synchronized with your Android device.
3. Under the Address Books CARDDAV tab, select the address book(s) that should appear on your device.
4. Under the Agendas CALDAV tab, select the calendar(s) that should display on your device.
5. Start the synchronization with the button located at the bottom right.

Synchronization settings

After tapping the account to synchronize, click on the Settings icon ‍ at the top right of the interface to adjust some important settings:

• Synchronization interval: you have the possibility to modify the frequency of synchronizations (15, 30, 60 minutes, etc.) for each type of information (address books, calendars, tasks).
• WiFi synchronization only (and if so, with which networks...).
• Limit for displaying past events.
• Display of colors.
• Display of contact groups.

kSync General Settings

Tap the back arrow at the top left of the screen to return to the home page.

Press the three horizontal line menu button ☰ then Settings.

How synchronization works

Once the kSync app is configured, the selected items are automatically synchronized with the Contacts and Agenda apps, which are installed by default on an Android device.

These applications will allow you to display or hide the address books currently synchronized with Infomaniak:

 

Synchronization is bidirectional by default, which means that without any particular settings on your part (read below) the modifications made on your phone in these new address books and agendas will be reflected in your Infomaniak interface (Calendar and Contacts) and vice versa. You can add a contact to the address book currently synchronized with Infomaniak, same for an event on the calendar::

 

Once added on one side or the other, the information is synchronized at the set interval:

Do not allow modifications on the device

It is possible to force read-only via kSync which means that the items are synchronized but cannot be modified by the device.

To do this, on the settings page of the Infomaniak account of your choice, in the Address Books CARDDAV or Calendars CALDAV tab, press the action menu ⋮ to the right of the line of your synchronized items. Check the box "Force read only":

This guide details the possibility of grouping contacts within Web app Infomaniak address books Contacts Infomaniak (online service) contacts.infomaniak.com).

Preamble

• Creating a group of contacts makes it easier to reach them.
• This also makes it easier to send e-mails to a specific type of contact.

Forming the group

To manage contact groups:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the action menu ⋮ located to the right of the element concerned.
3. Click on Add Group:
   
4. Enter the name of the group.
5. Click the blue button for validate (and thus create automatically the file in the name of the group selected, as well as a second folder compulsory which will group together all contacts that will not be classified in your new group):
   
6. Slide or create inside the contacts that must be associated with this new group:
   
7. The display of all contacts show to which notebook they belong, but not in which group precisely; however when edition from a contact, you can manage notebooks and groups:
   
   • To change the membership of a contact to a notebook or a group, simply tick and uncheck the corresponding boxes; the effect is immediate.

Group shipment

To send an e-mail to the entire group:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Write a new message.
3. Type the start of the bookname to make it appear and select it:
   

You can also click on the "A" on the left of the recipient address field to access your address book and its subfolders (contact groups):

Of course it is possible to use the contacts currently in your address book to send them an individual or grouped message by typing their first letters.

You can share the entire address book with other users (users you will have invited and selected of course)

but not just a specific group:

This guide explains how to import a calendar / agenda into the Infomaniak Web app Calendar (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• Refer to this other guide if you only want to display an Infomaniak calendar as read-only on Google Agenda (web & mobile app).
• Refer to this other guide to edit events on both calendars but only on the mobile version of the Google Agenda app.

Import a calendar via a URL

It is possible to display in **Calendar** an existing calendar managed externally. It will be automatically **updated every hour** via the URL you specify.

To do this:

1. Click here to access the Infomaniak Calendar web app (online service calendar.infomaniak.com).
2. Click on ‍ in the left sidebar.
3. Click on "From a URL":
   
4. Paste the URL of the calendar to import and check I want to subscribe to this agenda:
   
5. If necessary, choose the Organization into which the calendar will be imported.
6. Click on Import the calendar.

You can also go directly through one of the Organizations you are part of:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the action menu ⋮ to the right of the organization in the displayed table.
3. Click on "From a URL":
   

Link a Google calendar by its "secret" URL

The "secret" URL of a Google calendar, which you can paste in step 3 above, is found in the settings of the Google calendar:

1. Click on the action menu ⋮ to the right of the relevant Google calendar.
2. Click on Settings and sharing:
   
3. Scroll down the page until you reach the secret iCal URL and click on the icons to view and/or copy the URL:
   
4. Paste the URL according to the procedure in step 3 of the previous chapter above.

The calendar will be visible and will regularly display any updates made, but it will not be possible to edit it directly from the Infomaniak interface; this is a "one-way synchronization" with Google.

Import events via .ics file

To access the Advanced Actions for importing, exporting, and restoring calendars:

1. Click here to access the Infomaniak Calendar web app (online service calendar.infomaniak.com).
2. Click on Advanced actions in the left sidebar.
3. Click on Import.
4. Upload the .ics file corresponding to the export performed from your previous provider:
   

You will be able to choose which existing calendar to import the events into or create a new agenda.

Export the data from the previous provider

Here are some indicative guides to export a third-party provider's calendar, which will allow you to re-import this data with Infomaniak:

• Apple Mail
• Gmail
• Outlook (section Publish > ICS link)
• Yahoo
• Proton
• Thunderbird