This guide explains how to add, modify, remove users from an Organization within the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
• Only an owner/legal representative can make modifications.
  • Any collaborator who also has access to your Organization will not be able to modify coordinates from their restricted account.

Managing Organization Users

Adding a New User

• As an Organization user with sufficient rights, you can add a new user.
  • This can be someone completely external to Infomaniak or someone who already has their own Infomaniak user account which they can reuse by extending it to your Organization if they wish.
• You can also define their permissions (access rights to products for example) and administrative contact preferences when adding them.

Removing a User

• As an Organization user with sufficient rights, you can remove one or more users.
• You can also leave an Organization you belong to by yourself.

Modifying User Permissions/Rights

• As an Organization user with sufficient rights, you can modify permissions (access rights to products for example) and administrative contact preferences, whether yours or others'.

Replacing a Legal Representative

• To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies appointing a new legal representative beforehand (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Managing Users in Work Teams

You can organize Organization users into work teams.

Thank you for choosing my kSuite for sending and receiving your e-mails, as well as for saving and sharing your data with your loved ones!

These guides will help you use your email address on your devices, kDrive, to change offers and more!

my kSuite & my kSuite+

• Differences & limitations of free and paid offers

Free messaging

What do you want to do?

• Redirect an address Gmail, Bluewin, Outlook, Proton to Infomaniak
• Sync e-mails on all your devices
• Import your e-mails
• Synchronize contacts & calendars on all your devices
• Import your contacts
• Import your calendars

To go further:

• Customize the Mail Infomaniak Web app
• Change the password of your email address
• Add a signature to your e-mails
• Manage the answering machine (automatic response e-mail in case of absence)
• Use keyboard shortcuts
• Daily limit for sending e-mails
• View e-mail storage volume and free space
• Create an email address with a custom domain name

Free cloud

What do you want to do?

• Add or import files/folders to kDrive
• Synchronize your files with your devices
• Sharing files to contacts
• View and free storage on kDrive

To go further:

• Unlock kDrive limits
• Import external data to kDrive

Other services

• Create a video conference with kMeet
• Share sensitive information with kPaste
• Transfer large files with SwissTransfer
• What happens if the account is deleted?

In case of problem, please consult the knowledge base before contact support.

Click here in order to share a review or suggestion on a Infomaniak product.

This guide concerns: kContinued, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.
 

Preamble

• Only 1 kSuite is possible by Organization!
  • Create several organizations (by keeping your Infomaniak account and moving from one Organization to another) to manage multiple kSuite.

Administer kSuite

• Link a domain name to kSuite
• Link an additional domain name to kSuite
• Transform existing products into kSuite (or dissociate them)
• Determine the user quota
• Understanding the storage of kSuite-related data
• Getting a Web Site
• Edit an existing kSuite offer

Use kSuite

• Discover kSuite and its products included
• Discover the spaces kSuite
• Manage status and presence on kSuite

Each product included in kSuite has its guides under the headings kChat, kMeet, kDrive, etc. you will find on https://faq.infomaniak.com.
The help of tools such as Calendar or Contacts is included in the entry Webmail:

You can also enter the name of the product you are looking for:

A problem or feedback?

• The technical and commercial support is at your disposal 7/7
• Share of your suggestions kSuite

This guide explains how to remove one of the users from your Organization in the Infomaniak Manager.

Prerequisites

• Be an Administrator or Legal Representative‍ within the Organization.
• Know your login password; it will be requested during the process.

Remove a User from your Organization

To remove one of the Organization's users:

1. Click here to access the Organization's user management in the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the concerned user.
3. Click on Remove from Organization:
   
4. Click on the blue Continue button:
   
5. Enter your Manager login password.
6. Check the confirmation box.
7. Click on the red Remove this user button
   

If the user had access to kDrive or was invited to view a third-party email address, several intermediate steps will ask you what actions to take with their data and will inform you about what happens to calendars and address books:

This guide details the limitations specific to the offer my kSuite and the benefits of supply my kSuite+.

Limits my kSuite only

Supply my kSuite imposes certain limits while my kSuite+ does not impose any limits...

Mail, contacts & calendars

• Disk space limited to 20 GB of storage for e-mails.
• No Advanced mode in the sorting rules Messages.
• Signature "my kSuite" imposed.
• No sharing link e-mail.
• Only one address book, only one calendar.
• E-mails, contacts and calendars saved up to 7 days back (30 for my kSuite+).

kDrive

• 1 only Deposit box kDrive.
• 25 sharing links kDrive (and without duration setting, password...).
• Keep previous versions of your files: 30 versions over 30 days (60 out of 120 days for my kSuite+, some for life).
• 30 day bin (60 for my kSuite+).
• No statistics.
• None editing/signature of PDF files.

kMeet

• 50 participants max. One-to-one video conferencing (100 for my kSuite+).

Limited offers my kSuite & my kSuite+

Click on the links below for details:

• Offer limited to one address per account (linked to a European telephone number).
• Only available for European / OECD countries (listed below).
• Obligation to indicate a valid mobile phone number to confirm registration.
• Limited number ofdaily e-mails, of forwarding mail and single recipients per message.
• No creation possiblealiases for your e-mail.
• No customizable email signature.
• Waiting for an e-mail and Scheduled shipment: limited features (without customization) on my kSuite and customizable with my kSuite+.
• 15 GB Cloud Storage with my kSuite, 1/2/6/12 To with my kSuite+.

The inscription my kSuite / my kSuite+ is possible in:

1. Germany
2. Australia
3. Austria
4. United Kingdom
5. Canada
6. Chile
7. Colombia
8. South Korea
9. Costa Rica
10. Denmark
11. Spain
12. Estonia
13. United States
14. Finland
15. France
16. Greece
17. Guadeloupe
18. French Guiana
19. Hungary
20. Ireland
21. Iceland
22. Israel
23. Italy
24. Japan
25. Latvia
26. Lithuania
27. Luxembourg
28. Martinique
29. Mayotte
30. Mexico
31. Monaco
32. New Caledonia
33. New Zealand
34. Norway
35. Netherlands
36. Poland
37. French Polynesia
38. Portugal
39. Czech Republic
40. Meeting
41. United Kingdom
42. Saint Bartholomew
43. Saint Martin
44. Saint-Pierre-et-Miquelon
45. Slovakia
46. Slovenia
47. Sweden
48. Switzerland
49. Southern French Territories
50. Turkey
51. Wallis and Futuna

Offer my kSuite+

The offer my kSuite+ allows send more messages per day to a greater number of single recipients at once.

For sending e-mails to a large number of recipients, there is a newsletter tool.

This guide explains how to modify the rights and permissions of a user to ensure that the latter only has access to certain products or features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and this was not an invitation, an Organization was created in your name and you automatically become the legal person responsible for it.
  • Otherwise you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can set if a user...
  • … is part of of your Organization and whether it should become:
    • Legally responsible
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • Users external are not included in the sharing of calendars and address books throughout the Organization.

Change user rights/permissions

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.
• Attention, it is only possibleassigning the role of legal liabilityif you yourself have that role in the Organization.
• Getting to know the different permissions (e.g. right of access to products) and administrative contact preferencesa user within an Organization.

To change the role of a user:

1. Click here in order to access user management on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮located to the right of the user concerned.
3. Click on Edit Role:
   
4. Change the desired role.
5. Click on the button Save.

View / edit permissions kSuite

Click on the user to get details of their permissions, expand the tabs/accordions by product:

Provide access to your Organization's products

In order to facilitate the addition of a right of access to a product within your Organization, there is Work Teams. These allow you to create groups that are linked to Infomaniak products with the desired rights, very convenient to give access to a new employee of your Organization the access to the products he will need in his daily activity.

This guide details what it is possible to search on the web app Mail Infomaniak (online service) mail.infomaniak.com) or other services of kContinued To search for kDrive be aware of this other guide.

Search for an e-mail

You can perform a global search (among all directories of the web app) Mail Infomaniak) either in the body of the message, or in its subject, or among its senders/recipients, voluminous attachments, etc. If you want to find a message in a specific directory, select it first.

Advanced search is accessible from the chevron ‍ to the right of the search field at the top of your Mail:

To search for a trace of an e-mail or to know its activity, you can also search in logs of an email address.

Email search with software/mail client

To find out how your specific email application conducts the search, see its documentation. P.ex Thunderbird and Outlook can synchronize messages locally and perform local searches, while other applications may prefer searching on the IMAP server and in this case the software/message client sends a search command to the server, which then searches in all messages stored on the server and returns the results to the software/message client.

Search for a contact

You can search for an address book, a group, a person among your contacts through the search field at the top of your Infomaniak address book:

Find an event

You can search for calendars, events, rooms, including a description of them and related people:

This guide explains how to switch from one Organization to another from your Infomaniak Manager or how to remove yourself from an Organization you belong to.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
• Only an owner/legal representative can make modifications.
• It is entirely possible to access multiple Organizations using the same login credentials, and to quickly switch from one to another.

Display Another Organization

To switch to one of the other Organizations you belong to:

1. Click here to access your products management (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organization you want to access.
4. The Organization change is immediate, you are automatically switched:
   
   

Manage Organizations / Leave an Organization

To see all Organizations you belong to (because you created them with your user account or because you were invited to them) and possibly remove your membership (if you're not the last user or the only legal representative):

1. Click here (or on the circle with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on Manage in the My Organizations box.
3. Click on the icon on the far right of the Organization name to access it
4. and on the icon next to it to leave it:
   
   
    

A user can leave any Organization by themselves as long as...

• ... this user is not part of the Organization's kSuite
• ... this user's login address is not in an Organization's Mail Service
• ... this user is not the last owner of the Organization

This guide explains how to modify the offer kContinued.

Preamble

• kSuite is a bundled offer that can be changed to a higher offer at any time (increase the number of users and size of disk space for data storage)
• It is not possible to change later for a lower rate or to transfer kSuite to another Organization.
• Products included in kSuite cannot be moved or terminated independently of each other.

Change offer kSuite

To access the modification of the offer kSuite:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ to the right of the name of the kSuite.
3. Click on Modify the offer:
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
 

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