kSuite is a suite of online productivity and collaboration tools developed in Switzerland. It includes all the tools you need to collaborate and communicate effectively online:

• kDrive : a collaborative storage service that allows you to work online on documents, spreadsheets and presentations
• Mail : a secure email service that brings together all your emails, contacts and appointments in one place
• kMeet : a privacy-friendly video conferencing solution to work remotely as if you were in the office
• kChat : a collaborative communication platform to coordinate your work and consolidate your communication flows.

But also:  Products included in kSuite

What do you want to do ?

• Understanding kSuite-related data storage
• Start with an existing domain name
• Determine user quota
• Add products
• Get a website

A question or a feedback?

• Our support is at your disposal 7/7
• Do not hesitate to send us your kSuite suggestions

This guide explains how to modify the rights and permissions of a user so that they only have access to certain products or features of your Organization present in the Infomaniak Manager.

Prerequisites

• have a user account with the role Administrator or Legal Representative within the Organization

Understanding Rights/Permissions

As a reminder, since you opened your account with Infomaniak, you are part of an Organization, your own.

You automatically become the legal representative (all rights + legal responsibility) and can modify the permissions of users in your organization at any time.

You can then determine if the user:

• is part of your Organization
  • and if they should become a legal representative (all rights + legal responsibility) like you (for example, for future replacement) + with/without SMS/emails for billing reminders if they are not the only legal representative.
  • or an administrator (all rights + with/without SMS/emails for billing reminders).
  • or a collaborator (limited rights + with/without billing rights + with/without SMS/emails for billing reminders).
• is external to your organization (limited rights)

External users are not included in the sharing of calendars and address books with the entire Organization.

Modify User Rights/Permissions

To modify a user's role:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Users and Profile in the left sidebar menu.
3. Click on Users in the left sidebar menu.
4. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
5. Click on Modify Role
   
6. Modify the role (read the different rights above)
7. Click the Save button.

A summary email is sent to the user whose role is modified.

View / Modify kSuite Permissions

Click on the relevant user to get the details of their permissions, expand the tabs/accordions by product:

Grant Access to Products in Your Organization

To facilitate adding access rights to a product in your organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very convenient for granting access to a new collaborator in your Organization for the products they will need in their daily activities.

This guide details what can be searched for in the Mail Infomaniak interface and its associated tools. To search in kDrive, read this guide.
 

Mail Infomaniak for Web Browser

You can perform a global search (across all directories) either within the body of the message, its subject, among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, first select that directory. Advanced search is accessible from the chevron ‍ to the right of the search field at the top of your Mail:

To search for traces of an email or to know its activity, you can also search in the email logs.

Email Search with an Application

To know how your specific email software/client performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform searches locally, while other applications may prefer searching on the IMAP server. In this case, the email software/client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/client.

Contacts, the address book section of Mail

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

 

Calendar, the calendars/agendas section of Mail

You can search for calendars, events, including within their descriptions, and the people associated with them:

This guide explains how to modify the kSuite subscription.

This allows you to upgrade to a higher plan, increase the number of users, and expand the disk space for data storage.

Modify the kSuite Subscription

To access the modification of the kSuite subscription:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose kSuite (Collaborative Tools universe)
4. Click on the action menu ⋮ to the right of the kSuite name
5. Click on Modify Subscription
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.

Give feedback on...

• Domain names: French / English / German / Italian / Spanish
• Web hosting: French / English / German / Italian / Spanish
• Mail & Mail Interface Service: French / English / German / Italian / Spanish
• kDrive: French / English / German / Italian / Spanish
• kMeet: click here
• Cloud Servers: French / English / German / Italian / Spanish
• Jelastic Cloud: French / English / German / Italian / Spanish
• Newsletter: French / English / German / Italian / Spanish
• SSL Certificates: French / English / German / Italian / Spanish
• Housing & Datacenter: French / English / German / Italian / Spanish
• Audio Streaming: French / English / German / Italian / Spanish
• Video Streaming: French / English / German / Italian / Spanish
• VOD/AOD: French / English / German / Italian / Spanish
• Synology: French / English / German / Italian / Spanish
• Swiss Backup: French / English / German / Italian / Spanish
• Guest Manager: French / English / German / Italian / Spanish
• Swiss Transfer: French / English / German / Italian / Spanish
• Public Cloud: French / English / German / Italian / Spanish

Infomaniak Support is also available to you via email, chat, or phone if needed.

This guide explains how to link a domain name to the kSuite Infomaniak offer.

Where is your domain name?...

… With Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Check out this other guide to check and correct any configuration errors.

... With Infomaniak, same Organization and already linked to a Mail Service or kDrive

No problem, you can transform your existing products into kSuite.

… With Infomaniak, different Organization

If your domain name is registered with Infomaniak but in another user account or Organization, then:

• Edit its DNS zone by specifying Infomaniak’s MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it to the same Organization.

… With Infomaniak using external DNS

If your domain name has DNS that are not those of Infomaniak, then:

• Edit the current DNS zone where it is (if necessary, consult the provider's help) by specifying Infomaniak’s MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• Check out this other guide to check and correct any configuration errors.

… Elsewhere with external DNS

If your domain name has DNS that are not those of Infomaniak, then:

• Edit the current DNS zone where it is (if necessary, check out the help from the provider) by specifying Infomaniak’s MX (+ SPF & DKIM).
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, consult the provider's help) by specifying Infomaniak’s DNS (this implies having a DNS zone with Infomaniak).
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be correctly configured but check out this other guide to check and correct any configuration errors.

… Elsewhere but you are transferring it

If your domain name is registered with another registrar and you wish to transfer it to the same place as your Infomaniak email, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but check out this other guide to check and correct any configuration errors).

Change the domain name associated with kSuite

Once the kSuite is functional with a domain name, it is impossible to change it for now.

This guide details the kSuite offering provided by Infomaniak.

kSuite simplifies user management in the enterprise and consolidates your products into a single billing with a unique due date. It also includes advanced user management for all the applications you need for online collaboration.

You choose the domain name, and kSuite is then established according to your needs in terms of the number of users and storage space.

Communicate and Plan

• Mail Service
• kMeet
• kChat
• Calendar
• Contact
• Newsletter

Collaborate and Share

• kDrive, with docs, grids, and points (even if you already have a kDrive)
• Swisstransfer
• kPaste

Management

• Manager interface with Custom Brand included or optional depending on the offer

This guide is about kSuite and the management of users and their different types of access.

kSuite Users

There are 3 kSuite offers, each including 1 initial user offered during subscription:

• Standard offer comes with 1 free user for life and additional paid users with reduced management; storage space (excluding email volume, which is unlimited) is 15 GB per user
• Pro offer comes with 1 paid user with 3 TB of storage (3000 GB; excluding email volume, which is unlimited) per user
• Enterprise offer comes with 1 paid user with 6 TB of storage (6000 GB; excluding email volume, which is unlimited) per user

Included Email Addresses

Each user is entitled to their email address on the domain name around which your kSuite is centered, with no limit on email storage volume. The email address quota depends on the offer and the number of users:

• Standard: 1 user = 2 email addresses (2 = 4, and so on)
• Pro: 1 user = 5 email addresses (2 = 10, and so on)
• Enterprise: 1 user = 10 email addresses (2 = 20, and so on)

You can assign a kSuite email address to a user who is not part of kSuite.

To get more email addresses, you need to change your offer to increase the number of users. For example:

If you order a kSuite Pro with 5 users, you will have a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any purpose - creating an email address within the kSuite Mail Service is the same as for a Mail Service outside of kSuite).

Adding a User to kSuite

The quota of users that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.

To access kSuite management:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Select kSuite (under the Collaborative Tools section)
4. Click on the action menu ⋮ in the Users section
5. Click on Add a User
   

Two possibilities are offered:

a. Add a user who has no connection with the organization where kSuite is located

b. Add a user who is already part of the organization where kSuite is located

In both cases, follow the wizard while carefully reading the instructions.

It is not possible to add a user so that they have access only to kDrive or only to kChat separately. In this case, you should use sharing functions to allow third parties to temporarily join kDrive.

This guide (click here) explains how to add an external user to the organization so that they can use kChat and kDrive without direct visibility of the products on the Manager.

This guide details how data storage works for your various kSuite products.

kSuite Storage Space

The storage space used is:

• shared among the different users of your kSuite
• and shared among some of the products that make it up (e.g., kDrive and kChat)

The total storage space depends on your subscription and the number of users chosen:

• it corresponds to the maximum amount of storage space that can be used by all your users
• there is no per user quota

Increase or Decrease kSuite Storage Space

Need more space to store your kSuite data?

• Change your plan and add users or upgrade to a higher plan including more users
• the more users included in your plan, the more storage space will increase

You can also recover storage space by permanently deleting kDrive or kChat files. Data from the Mail Service is not counted in kSuite storage.

It is not possible to:

• reduce the storage space
• decrease below a certain number of kSuite users depending on the available and already used storage

The kSuite offer does not include a Web hosting service offered by Infomaniak.

Of course, it is possible to subscribe to a Infomaniak Web Hosting from the same user account and/or the same organization and build your website with the tool of your choice such as WordPress or Site Creator.