This guide presents the advantages of kSuite (Standard, Business, Enterprise), the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies user management in a company and groups your products into a single invoice with a single due date.
  • It also includes advanced management of users of all the applications you need to collaborate online.
  • You choose the domain name and kSuite is then set up according to your needs in terms of number of users and storage space.
• kSuite is a bundled offer that can be upgraded to a higher offer at any time but it is not possible to change to a lower rate later, nor to transfer kSuite to another Organization.
  • The products included in kSuite cannot be moved or canceled independently of each other.
• To help you identify the kSuite offer that best suits your needs, refer to this other guide.

Choosing kSuite over individual apps

The question of choosing kDrive and/or Mail separately, standalone, rather than the suite kSuite may indeed arise.

kSuite is more economical, simplifies user management in a company and groups all your products into a single invoice with a single due date. The offer is recommended from the moment you own or wish to have a domain name that will be associated with it.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately.

Here are some other points:

• unlocked features
• 1 single invoice
• address book & dynamic calendar for the Organization
• more important disk storage (per user)
• Custom Brand offered with kSuite Enterprise

In summary, choosing this collection of web tools over individual applications offers advantages in terms of integration, simplified management, real-time collaboration, multi-platform accessibility, and flexibility. These advantages can improve your efficiency, productivity, and overall user experience.

Products included in my kSuite

On your interface ksuite.infomaniak.com you access to:

Create, communicate, plan, collaborate, share…

• Euria
• kChat
• A Mail Service (even if you already own a Mail Service)
• Calendar
• kDrive (even if you already own a kDrive)

Also:

• Contacts
• kMeet
• SwissTransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or as an option depending on the offer

Are you a Partner or would you like to become one in order to resell my kSuite?

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your Infomaniak account (= user account) within an Organization in the Manager, as well as the avatar of your account.

Preamble

• To modify the login ID, refer to this other guide.
• To modify the phone number, refer to this other guide.
• To manage the details of the Organization to which you belong, refer to this other guide.

Modify the Infomaniak account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
2. Click on My profile in the left sidebar.
3. Modify your last name and first name on the right side.
4. You can also specify your date of birth.
5. You can add a profile picture to your Infomaniak account that will replace your initials; it is recommended to import an image of at least 210 pixels on each side:
   

This guide allows you to quickly discover the essential functions of Euria, the artificial intelligence at your disposal within kSuite, particularly powerful for summarizing emails on the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

✘ UNAVAILABLE with
Free kSuite my kSuite
(ik.me, etik.com, ikmail.com)

Summarize an email

Prerequisites

• Read and understand this other guide about the model used and the responsibilities of each party.

To access the summary feature:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Log in with your Infomaniak account credentials (not your email password).
3. Go to the email message you want to summarize (it can be in any folder).
4. Click on the Euria button located on the top toolbar.
5. Click on Summarize.
6. The summary of the message appears in a block above the original message (visible only to you):
   

This guide explains how to display a calendar / agenda with the dates of public holidays from the canton or country of your choice on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• These suggested calendars can be synchronized with your mobile and desktop devices.
• The birthday calendar (calendar that displays the birthdates of your contacts when the date is entered in their address book entry) is only visible through the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar) and cannot be synchronized with CalDAV tools.
  

Display additional official calendars

To add the public holiday or school holiday calendar:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on the button in the left sidebar.
3. Click on Calendar suggestions.
4. Choose from the calendars of national public holidays (by canton or country).
5. You can also add the official calendar of national school holidays (France, Switzerland, etc.).
6. Once added, this is also where you can remove them:
   

This guide explains how to connect the mobile app Microsoft Outlook (application for smartphone or tablet iOS / Android) to an email address hosted by Infomaniak.

Preamble

• The app Outlook Lite is not compatible with the IMAP protocol… Only install the version offered above.
• Instead of the manual configuration below, it is recommended to use the app Infomaniak Mail (iOS / Android).
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.

To configure the email application:

1. Open the application.
2. Click on Add an account:
   
3. Enter the email address to be linked.
4. Click on Continue:
   
5. Click on IMAP:
   
6. Check and complete the missing information.
7. Click on the icon ✓ at the top right.
8. Click on the left to complete the configuration:
   
9. That's it, your email address is now configured in the application:
   

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other compatible messaging ports and protocols (SSL / TLS for example).

In case of problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions given in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide explains how to quickly create/get a password or reset or delete the passwords of an email address from the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).

Prerequisites

• Have permission to manage the password: it is possible that the Mail Service manager has removed this right from their admin account.

Add a device

Determine what you want to do precisely and for what purpose:

1. get a password to add the address to a device, an external application, etc.
2. get a password so that a third-party user can add the address to their Infomaniak Web app Mail
3. remove an address currently visible in the Infomaniak Web app Mail from a third-party user

Cases 1 & 2

To manage the password of an already associated email address:

1. Click here to access the Infomaniak Web app Mail (online service ksuite.infomaniak.com/mail).
2. Click on the action menu ⋮ to the right of the email address concerned.
3. Click on Address settings:
   
4. Click on Manage the password:
   
5. Click on Add a device:
   
6. The setup assistant opens on the MAIL section; check or select the email address concerned in the dropdown menu.
7. Select “new device” from the dropdown menu.
8. Give a description to the device.
9. Click on the Manual configuration tab.
10. Click the button to generate a password:
    
11. Enter the password to log in to your Infomaniak account if prompted.
12. The new created password is displayed, you can copy it and keep it safe (password manager for example); it will no longer be displayed afterwards.

Case 1 & 2 & 3

At any time, it is possible to manage the accesses created / used:

1. Click on the Settings icon ‍ at the top right of the interface.
2. Check or select the email address concerned in the drop-down menu of the left sidebar.
3. Click on Devices in the left sidebar.
4. Click on the device concerned:
   
5. Click on the button to disconnect the device.
6. Confirm the disconnection of the device concerned:
   

This guide explains how to copy the content of one or more external email addresses (all emails, folders, subfolders, in short, the entire structure of your existing mailbox with other providers) to one or more of your existing addresses with Infomaniak, thanks to the Infomaniak import tool!

Preamble

• It is easy to switch the entire structure of your emails to Infomaniak - discover the offers.
• The operation does not affect the data already present on the destination address, nor that of the source address.
• The entirety of the external mailbox will be imported.
• Once the import process has started, it is no longer possible to interrupt it.
• Any duplicates are managed: identical content will only be copied once.
• If necessary, refer to this other guide to copy the content of an email address already hosted by Infomaniak (e.g. @ik.me).

Copy emails from another provider to Infomaniak

Prerequisites

• Have a Mail Service on your Infomaniak Manager.
• Have a quota of available addresses or adjust it in advance if necessary.
• Ensure that the email is properly secured
• Create one or more addresses on this Mail Service.
• The destination email address must be linked to the user (= the Infomaniak account) you are using.
• The source email address, whose content needs to be copied, must have been used (or be compatible) with the IMAP protocol:
  

Next, click on the link corresponding to the provider of the email to be imported:

• addresses @ Bluewin
• addresses @ Gmail or custom domain Google
• addresses @ GMX
• addresses @ custom domain Microsoft 365
• addresses @ Orange
• addresses @ custom domain Swisscom
• addresses @ Yahoo

Guide for any other mail provider type Gandi, Hotmail, Hostinger, Orange, Sunrise, etc:

1. Click here to access the import tool (online service https://import-email.infomaniak.com).
2. If necessary log in to your Infomaniak account on the Organization of your choice; indeed the import will be to one of the email addresses attached to the Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the Infomaniak account you are using.
3. Click on the single import.
4. Fill in the left field with your external email address (whose content is to be copied).
5. Fill in the right field with the password of this same source email address.
6. Modify if necessary the Advanced Settings to specify an IMAP server address.
7. Click on Confirm:
   
8. If necessary, enter a second email address to be imported at the same time.
9. Choose which email address to import emails to; the dropdown menu lists the email addresses currently attached to your Infomaniak Web interface Mail (online service ksuite.infomaniak.com/mail) of the Infomaniak account with which you are logged in:
   
10. After selecting the desired destination address from the list, click the blue button Import emails.
11. The copy begins, you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background and tracking is available - see below):
    
12. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied:
    
13. Tracking is available in the settings of the destination email address, on the Web app Mail (online service ksuite.infomaniak.com/mail) only:
    
14. Tracking allows you to see the history of imports on the address concerned:
    

Retrieve the contents of multiple email addresses in bulk

Prerequisites

• The destination email addresses must be linked to the user (= the Infomaniak account) you are using.
• The source email addresses, whose content needs to be copied, must have been used (or be compatible) with the IMAP protocol.

To import the content of multiple external email addresses (maximum 25 at a time) to one or more Infomaniak email addresses:

1. Click here to access the bulk import tool (online service https://import-email.infomaniak.com).
2. Click on advanced mode: Import multiple email addresses from a CSV file (format .csv).
3. Download the proposed CSV template as an example:
   
   • The template is in this form: source-email@domain.com;sourcePassword;imap.source-host.com;sourcePort(993);sourceSsl(1or0);dest-email@domain.com
   • This means in the present case: source email address ; source email password ; mail.infomaniak.com ; 993 ; 1 ; destination email address all without spaces (example below)
4. Edit the csv file to create one with the necessary information for copying (see prerequisites above):
   
5. Upload the file using the Select a CSV file button:
   
6. Once the file is uploaded to the tool's page, correct any errors, then click on Import.
7. The copy process begins; you can wait and see the result on the page once the import is complete, or close the window (the import continues in the background and tracking is available - see below).
8. A confirmation email will be automatically sent to all email addresses concerned by the operation once the import is complete, mentioning the number of messages copied.
9. Tracking is available in the settings of the destination email addresses, on the Mail web app (online service ksuite.infomaniak.com/mail) only:
   
10. Tracking allows you to view the history of imports:
    

This guide explains how to connect the desktop app Outlook 2007 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on the Tools menu.
3. Click on Options:
   
4. Click on the Email Configuration tab.
5. Click on Email Accounts...:
   
6. Click on New:
   
7. Click on Configure manually.
8. Click on Next:
   
9. Click on the Internet E-mail button to connect to an IMAP server.
10. Click on Next:
    
11. Check and complete the missing information.
12. Click on Additional settings:
    
13. Click on the Outgoing server tab.
14. Click on My outgoing server requires authentication.
15. Click on the Advanced tab:
    
16. Replace the port numbers with the correct information and enable SSL.
17. Click on OK.
18. Click on Next:
    
19. Click on Finish:
    
20. Click on Close:
    
21. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to activate this protocol: 587 + STARTTLS
• Username = the full & complete email address ( ? )
• Password = the one generated for the email address you want to view
• Authentication required for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same parameters as the incoming server" or, depending on the software/email clients, enter a username (= complete & full email address) and the generated password.

Refer to this other guide if you are looking for information about other messaging ports and protocols compatible (SSL / TLS for example).

In case of problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Refer to the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, refer to this other guide.

This guide concerns kSuite and user management as well as their different types of access.

Preamble

• Each kSuite includes 1 first user offered upon subscription; compare the offers by clicking here.
• Each user is entitled to their email address on the domain name around which your kSuite is organized.
• The email address quota will depend on the offer and the number of users:
  • Standard: 1 user = 2 email addresses (2 = 4, etc.)
  • Business: 1 user = 5 email addresses (2 = 10, etc.)
  • Enterprise: 1 user = 10 email addresses (2 = 20, etc.)
• You can assign a kSuite email address to a user who is not part of kSuite.
• To obtain more email addresses, you must modify the offer to increase the number of users. Example:
  • You order a kSuite Business with 5 users, you benefit from a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any use - the creation of an email address within the kSuite Mail Service is identical to that of a Mail Service outside kSuite).

Add a user to kSuite

Prerequisites

• The quota of users that can be added to kSuite must be sufficient (in this example, you will need to modify the offer to adjust the number of users first):
  

Next:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ in the Users section.
3. Click on Add a user:
   
4. Two possibilities are offered:
   
   1. Add a user who has no connection with the Organization on which kSuite is located: you will need to configure and generate an invitation by specifying whether the user will receive an email address and if so, whether they will need to log in with it, etc.
   2. Add a user who is already part of the Organization on which kSuite is located: it is the same process as going to the profile of the user concerned within your Organization and then adding them:
      
5. In both cases, follow the assistant by carefully reading the instructions, especially the detailed characteristics of each role that can be assigned to the user:
   
6. Activate a kSuite license so that the new user can access kSuite.
7. Activate access to kDrive if necessary (provided that kDrive is multi-user and belongs to the kSuite to which you are adding the user):
   
8. The last step allows you to manage the Teams part if you wish; finish by clicking the button to generate the invitation:
   
9. The user is added if they were already part of the Organization, or receives an invitation to their email address inviting them to join the kSuite - in the meantime, they are listed as a pending user and you can resend the invitation to them at any time:
   

kChat and kDrive examples

• Refer to this other guide to add an external user to the Organization so that they can use kChat and kDrive without visibility of the products themselves in the Manager directly.
• Refer to this other guide for examples of adding a user to kDrive / kSuite.

This guide explains how to contact and authorize Infomaniak Support to access your online products, and more specifically their content, and provide useful details when requesting assistance.

Contact Infomaniak Support

Some email addresses, such as support@infomaniak.com, are not intended to receive direct support requests.

To ensure proper handling, each request must be submitted via the support center:

• This process allows for generating a ticket, automatically directing the request to the relevant team, and ensuring complete follow-up until resolution.
• Once the request is recorded, exchanges can then continue directly by email with support.

Before contacting support, it is also recommended to consult the knowledge base, which includes numerous guides and answers to frequently asked questions.

Authorize Support to access a type of content

Infomaniak Support may ask you to grant temporary access to part of your content; this saves time in diagnosing by avoiding unnecessary back and forth:

• This access is strictly limited to the analysis context and is used solely to identify the source of the problem encountered:
  • Only Infomaniak employees handling your support request directly.
  • Access is granted only from Infomaniak's controlled facilities.
• In accordance with Infomaniak's privacy policy, your data will never be used for other purposes:
  • You can revoke this access at any time.
  • Otherwise, it expires automatically after 7 days.
     

To authorize Infomaniak to access a specific part of your services (authorizing access to content never opens access to others; each authorization is specific and independent):

1. Click here to access helpdesk access management on the Infomaniak Manager.
2. Click the toggle switch to authorize access to the content of…
   
   1. … email addresses linked to the Mail Infomaniak web app (online service ksuite.infomaniak.com/mail) + contacts & calendars,
   2. … folders among the existing kDrive in the Organizations of which the current user is a member,
   3. … discussions among the existing kChat products in the Organizations of which the current user is a member.

With my kSuite+, you can also do this by clicking here or proceed as follows to get there:

1. Click on the Settings icon at the top right of your kSuite window.
2. Click on Support in the left sidebar:
   
3. Click on the toggle switch to allow access to the content of…
   

Take screenshots

… on Windows

Microsoft provides a pre-installed software dedicated to screenshots. But to do it manually:

1. Display what you want/need to transmit on the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), go to "Edit" -> "Paste" to place your image on the page.
4. Save your file.
5. Repeat the operation from step 1 to step 5 as many times as the number of desired screenshots.

… on macOS

1. Press the "CMD" + "shift" (the hollow upward arrow — caps lock) + the "3" keys simultaneously.
2. Each time you press these keys, an image file is created on your computer's desktop.

… on iOS (iPhone, iPad...)

1. Press the "Power" + "Home" (the two only physical buttons) buttons simultaneously.
2. Retrieve the screenshots in the "Photos" app of your device.

… on Android (for example Samsung, LG or Huawei)

1. Press the "Volume Down" (on the edge) and the lock key simultaneously.
2. The captured image is thus automatically saved in a Screenshots folder in the gallery.

Copy the content of an alert window

… on Windows

To copy-paste as text an error message present in a Windows “popup” window, a simple press on the CTRL + C key on your keyboard is enough to copy the message to the clipboard. You will then be able to paste it (CTRL + V) into the body of the message you are sending.

Obtain the browser's JavaScript console

… on Windows

Chrome, Firefox and Safari: enter the key combination CTRL + SHIFT + i
Internet Explorer and Edge: press the F12 key

… on macOS

Chrome: enter the key combination ⌘ + ⌥ + J
Safari: enter the key combination ⌘ + ⌥ + C

1. Then, click on the crossed-out circle icon or similar to reset the log.
2. Display the page of your site concerned by the issue.
3. The console tab displays the JavaScript errors and online resources not found.

This guide explains how to add a simple new unique event to a calendar/schedule in the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).

Preamble

• To create a recurring event / regularly recurring event, refer to this other guide.
• To schedule/meet meeting between multiple users and find the best slot, refer to this other guide about the appointment booking assistant.

Add a new event

To schedule a unique event in a calendar managed by Infomaniak:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button at the top left.
3. Click on Event:
   
4. Fill in the most important fields, such as the title (subject), date/time or duration, possible participants (see below), location, agenda concerned, event color…
5. Click the green button to add a kMeet link if the event corresponds to a meeting between several people.
6. Display additional fields by clicking on SHOW MORE FIELDS at the bottom right (and some of these fields may be automatically reused in case of follow-up):
   
7. Click on SAVE to add the event to the selected calendar:
   

You can also click directly on the calendar to add a new event by dragging the mouse pointer over the desired time period.

To add an attachment from kDrive to your events on Calendar, refer to this other guide.

To add reminders to your events on Calendar, refer to this other guide.

Add participants to the event

To invite users, add their name or email address when creating the event or afterwards:

You will be informed of their presence or refusal if they follow the procedure sent to them by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

Automatically find the best time between participants

Before creating the event and therefore before sending invitations to participants, it is possible to determine the best time that suits everyone based on each person's availability (e.g., other appointments in their calendars) — this is based on the availability of the guests (not the organizer):

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click the Create button at the top left.
3. Click on Event.
4. Choose a date and time that would suit you for the event.
5. Add the participants.
6. Click on the dropdown menu below the participants to find the time immediately available for all participants closest to the initially desired time:
   

In the example above, 11:45 is not suitable for a one-hour meeting because Ralph already has a 30-minute appointment scheduled in his calendar at 12:00, so the system suggests 12:30, the closest time when all guests will be available.

An asterisk * next to a participant means that the user's availability is unknown because…

• … either the person invited by their email address is not an Infomaniak user: no user account exists with the specified email address…
• … or the invited person does not share their availability: they do not share their calendar at least in read mode with the meeting organizer or have not transferred their calendar to at least one of the organizer's Organizations…

Note, an all-day event (like a memo stating a day of teleworking, for example) will prevent the tool from correctly finding availability.

Meeting room

Refer to this other guide if you are looking for information about meeting rooms that can be preconfigured to link an event to a location of this type.

This guide explains what the external mail notice, "External" means, which appears on the Web app Mail (online service ksuite.infomaniak.com/mail) and the mobile app Infomaniak Mail (application for iOS/Android smartphone or tablet) when reading certain messages:

External mail notice

The external mail notice appears in the following cases:

• The sender's domain name (or alias) does not match the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The email comes from an address hosted outside the Organization.

The notice will display as unknown instead of “ external” with some free offers like my kSuite.

Enable or disable the notice

You can enable or disable the notice, the effect is immediate for incoming emails and in the case of a response to an external email. To do this:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the Mail Service concerned:
   
3. Click on Global Configuration in the left sidebar:
   
4. Click on the Security tab.
5. Enable or disable the toggle switch:
   

This guide explains how to use the task manager available on the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar/tasks).

Manage your tasks to be done

To add a task to the task manager:

1. Click here to access the Web app Tasks (online service ksuite.infomaniak.com/calendar/tasks)…
   • … also accessible from your agenda by clicking on the Tasks icon in the right sidebar:
     

Once the manager is open, you can Create a task in the top left, linked to the calendar specified to the right of the button:

If you add a due date to your task, it will appear on the corresponding agenda:

You can also filter and sort your displayed tasks using the button located at the top right of the manager, next to the cross that allows you to close it:

You can import tasks to your calendar.

To synchronize tasks with an Android device, refer to this other guide.

This guide explains how to add or delete contacts in the address books of the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).

Add a new contact

To add a new contact card to an address book:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on New contact at the top left.
3. Choose the existing address book to which to add the contact:
   
4. Fill in the main information (or additional information via the link at the bottom right).
5. Validate with the Save button:
   

Add from frequently used contacts

You can complete an address book from the frequent contacts suggested by the app (based on your use of the Web Mail app). The first name/last name/email will be pre-filled if available:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Click on Suggested contacts in the left sidebar menu.
3. Click on the action menu ⋮ to the right of the contact concerned.
4. Click on Add to add the contact to an existing address book.
5. You can also click on the action menu ⋮ in the right sidebar:
6. Complete the contact information if necessary, then click on Save.

To add all suggested contacts at once:

1. Click at the top of the column to select all contacts.
2. Then click on the icon that appears at the top of the table.
3. Choose the existing address book to which to add the contacts.
4. Click on the button to save all selected contacts:
   

Delete one or more contacts

To remove a contact from your lists:

1. Click here to access the Infomaniak Web app Contacts (online service ksuite.infomaniak.com/contacts).
2. Select the address book from which to delete your contacts:
3. Select the contact(s) to delete.
4. The Trash icon appears at the top of the column, allowing you to delete the selected contacts:
   

This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Infomaniak Manager, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete.

Preamble

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, refer to this other guide specifically focused on browsers and their components.
• And are you using the latest version of the Infomaniak app concerned?

Update the OS, browser, etc.

Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components as Infomaniak apps work optimally on up-to-date systems and recent hardware.

Example for kChat:

If you encounter any issues with an Internet browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS, and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic update or download depending on the system)
• Safari (macOS only)
  https://support.apple.com/en-us/HT204416
  (Safari updates are handled through macOS system updates)
• Opera
  https://www.opera.com/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular relies on advanced features of modern browsers, often missing or poorly handled in older versions.
2. Recent browsers optimize JavaScript execution and graphical rendering, improving the fluidity of Angular applications.
3. Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS, and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, essential for interactive experiences.

This guide explains how to create an additional calendar on the Web app Calendar Infomaniak (online service ksuite.infomaniak.com/calendar) and then set it as default.

Preamble

• Setting a default calendar, for example, speeds up the creation of new events as you will no longer need to modify the calendar in which your next event will be recorded each time.
• You can only set calendars that you own directly as default.

Add a new calendar/schedule

To create an additional calendar:

1. Click here to access the Web app Calendar Infomaniak (online service ksuite.infomaniak.com/calendar).
2. Click on in the left sidebar menu.
3. Click on New calendar:
   
4. Enter a name for the calendar.
5. Choose a color.
6. Choose one of your Organizations in which to create the calendar.
7. Click the button to create the calendar:
   

Modify the default calendar

To set one of your calendars as default:

1. Click here to access the Web app Calendar Infomaniak (online service ksuite.infomaniak.com/calendar).
2. Click on the Settings icon ‍ in the top right corner.
3. Click on Customization in the left sidebar menu.
4. Click on the default calendar to open the selection menu:
   
5. Choose the desired calendar in the Default calendar field; it will be placed first in your calendar lists:
   

This guide explains how to save and export a calendar / agenda from the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar) in .ics format.

Export a calendar

To export the agenda in .ics format:

1. Click here to access the Infomaniak Web app Calendar (online service ksuite.infomaniak.com/calendar).
2. Click on Advanced actions in the left sidebar.
3. Click on Export in the left sidebar.
4. Check the calendar(s) to export.
5. Click on Export:
   
6. Save the file on your computer.

Refer to this other guide if you are looking for information about importing events.

This guide explains how to use the Gmail mobile app (application for iOS/Android smartphone or tablet) to access an email address hosted by Infomaniak.

Preamble

• It is recommended to use the app Infomaniak Mail (iOS / Android) to benefit from Infomaniak's security advantages.

Using the Gmail mobile app for Infomaniak

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address on the device you are going to configure.
• Check that the Mail Service is configured optimally.

To add the email address managed by Infomaniak to your Gmail mobile app in IMAP (official guide):

1. Go to Gmail Settings.
2. Tap Add an account.
3. Select Other:
4. Enter the email address you want to use.
5. Choose the account type IMAP.
6. Enter the password for the email address:
7. Use the server name mail.infomaniak.com for:
   • Incoming IMAP server (reception)
   • Outgoing SMTP server (sending)
8. Complete the addition of the email address.

This guide explains how to connect the desktop app Outlook 2010 (desktop application on Windows) to an email address hosted by Infomaniak.

Preamble

• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (IMAP/SMTP for email, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak Terms of Service.

Add the email address to the application

Prerequisites

• Create the email address in my kSuite or a Mail Service / kSuite.
• Create a password for the email address for the device you are going to configure.
• Check that the Mail Service is configured optimally.

To configure the email application:

1. Open the application.
2. Click on Next:
   
3. Click on Yes to configure a mail account.
4. Click on Continue:
   
5. Click on Configure manually.
6. Click on Next:
   
7. Click on the Internet E-mail button to connect to an IMAP server.
8. Click on Next:
   
9. Check and complete the missing information.
10. Click on Additional settings:
    
11. Click on the Outgoing Server tab:
    
12. Click on My outgoing server requires authentication.
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL.
15. Click on OK.
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. There you go, your email address is now configured in the application:
    

Recommended settings

• Incoming IMAP server = mail.infomaniak.com
• IMAP port = 993 (with SSL)
• Outgoing SMTP server = mail.infomaniak.com
• SMTP port & encryption protocol and command/method to enable this protocol: 587 + STARTTLS
• Username = full & complete email address ( ? )
• Password = the one generated for the email address you want to access
• Mandatory authentication for sending emails:
  • It is activated in the SMTP settings of your application.
  • Check "use the same settings as the incoming server" or depending on the software/email clients, re-enter a username (= full & complete email address) and the generated password.

Refer to this other guide if you are looking for information about other messaging ports and protocols compatible (SSL / TLS for example).

In case of a problem

Check that the Mail Service is configured optimally.

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. The troubleshooting guides help you resolve any potential issues:

• Be aware of the solutions provided in this other guide regarding email in general.
• This other guide is more specifically about Outlook.

… and if your Outlook no longer works since a change of email password, be aware of this other guide.

This guide explains how to connect the desktop app Apple Mail (desktop application on macOS) to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will be automatically configured using .mobileconfig configuration profiles compatible with Apple, unlike a manual configuration.
• It is possible to remove a configuration profile once installed (scroll to the bottom of this page for instructions).

Install a configuration profile

Prerequisites

• Create the email address within my kSuite or a Mail Service / kSuite.
• Check that the Mail Service is configured optimally.

You can download the profile from the device concerned or send it from another device (if you already have a working email address, for example):

1. Click here to access the Infomaniak configuration tool (online service https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Choose the email address to configure on Apple Mail (from those you have access to).
5. Create a new device:
   
6. Enter a descriptive name for the new device.
7. Click the button to Download the profile (you can also send it by email using the link on the right):
   
8. Once the file profile-applemail.mobileconfig is on your computer, double-click to open and run it.
9. Click OK:
   
10. Open the System Settings of the computer.
11. Click on Downloaded Profile in the sidebar, then double-click on the new profile to apply it:
    
    • If you have an older version of macOS or cannot find the profile, search for “profile” in the settings, or refer to the official documentation by changing the system version at the top of the page if necessary.
12. Click on Install… :
    
13. A password is then requested…
    1. either you know it because you have already created it in the Devices section of the Mail Service:
       
    2. or you can copy the new password found below on the assistant page config.infomaniak.com opened earlier:
       
    3. Before the email password is displayed, you may be asked for your Infomaniak account password for security:
       
    4. Here it is, the randomly generated password is displayed, you just need to copy it:
       
14. Paste the password into the macOS window.
15. Click on Install to start the profile installation:
    
16. Your email address is now configured in the Apple Mail application, which you can open and control:
    

Delete an IMAP account

Refer to the chapter "Stop using an account" by changing the system version at the top of the page if necessary (note: do not delete a POP-configured account without saving your messages first).

Delete an Apple profile

Refer to the official documentation by changing the system version at the top of the page if necessary.

*Why is it necessary to choose the guide version that exactly matches your macOS / iOS version? Apple introduces changes, sometimes subtle, with each new version of its system, for example a path on iOS 15…

… becomes this on iOS 18…