Knowledge base

Thank you for choosing kMeet from Infomaniak as your video conferencing solution!

These guides will help you to organize your remote meetings, secure them with a password or encryption key, share your screen, record your video conferences, and more!

Getting Started

Download the kMeet app on your Windows, macOS, Linux, iOS (iPhone/iPad), and Android devices from this page (click here).

What would you like to do?

• Create an online meeting
• Join a meeting
• Control participants (moderation)
• Protect meeting access with password and/or encryption key
• Record and share a video conference
• Share your screen with participants
• Start chat during an online meeting

Have a question or feedback?

• FAQs to read first
• Infomaniak support is here to help
• Click here to share your opinion or suggestion about an Infomaniak product

This guide explains how to join a kMeet videoconference , the free videoconference solution by Infomaniak.
 

Connect to a meeting room 

1. start kMeet via kmeet.infomaniak.com or from one of the applications
2. on the login page, indicate the meeting code (ex: 001-0002-003) or follow the access link to the meeting
3. allow access to your webcam and microphone from your browser or from one of the applications
4. enter a pseudonym or your first and last name
5. if necessary, enter the access password and/or encryption key provided by the meeting organizer

This guide explains how to start an online meeting with kMeet, Infomaniak's free ethical videoconferencing solution.

Create a virtual meeting room

1. start kMeet via  kmeet.infomaniak.com or from one of the computer or mobile applications
2. on the login page, provide a name for your meeting room
3. authorize access to your webcam and microphone from your browser or from the application (click here in case of problem)
4. enter a pseudonym or your first and last name
5. if necessary, activate participant control, a password or a personalized encryption key
6. click on Join Meeting
7. share the show link to invite attendees to join you

This guide explains how to start recording an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution, in order to obtain a video of the session in .mp4 format stored on Infomaniak's kDrive.

Prerequisites

• Have a kDrive account.
• Be the moderator of the meeting to be recorded.
• Do not create an encrypted video conference with a custom key.

Record a kMeet Meeting on kDrive

To record the meeting in .mp4 video format on kDrive:

1. Create or join a meeting from kmeet.infomaniak.com.
2. From the meeting room, click on the ⋮ icon at the bottom right.
3. In the menu that appears, select the Start recording icon.
   
4. If necessary, log in to your Infomaniak account and select a kDrive to save the recording.
5. To stop the recording, click again on the ⋮ icon at the bottom right and then on Stop recording.
6. The recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place is closed (i.e., as soon as all participants have left the video conference).

The video recording takes place on the server side and does not impose any load on the processor of the participant who initiated it.

This guide explains how to share your screen during a kMeet meeting, Infomaniak's secure, unlimited, and free video conferencing solution.

Start Screen Sharing

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the desktop applications
2. Create or join a meeting room
3. Allow access to your webcam and microphone from your browser or from one of the applications
4. Enter a nickname or your full name
5. If necessary, set or enter the access password and/or the meeting room encryption key
6. Click on the Share your screen icon
   
7. To stop broadcasting, click again on the Share your screen icon

If you encounter any issues, please refer to this guide (click here).

This guide helps you solve any problems accessing the camera with kMeet, the ethical videoconferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system such as Windows or macOS must ask you for permission to access the microphone and the camera as soon as a videoconference begins.
 

Allow camera access

1. open a web browser (Chrome, Safari, Firefox, etc.)
2. go to the address https://kmeet.infomaniak.com
3. start a new meeting
4. name the meeting
5. continue and choose "From Browser"
6. a popup should ask you to authorize the browser to access your microphone + camera:
   
7. if the popup does not appear automatically, check the icons in the header of your browser:
   
   
   or here:
   
   

This guide explains how to use the chat function during a kMeet meeting.

Launching the chat function

1. Start kMeet via kmeet.infomaniak.com or one of the office applications
2. Create or join a meeting room
3. Authorize access to your webcam and microphone via your browser or one of the applications
4. Enter a nickname or your name and first name
5. If necessary, set or enter the login password and/or encryption key for the meeting room
6. Click the  Open/Close chat icon
7. To stop broadcasting, click the  Open/Close chat icon again
8. Chatting supports the use of emojis and it is also possible to request the floor via the Raise/Lower your hand icon

This guide explains how to solve a possible problem when sharing your screen during a kMeet meeting , Infomaniak's secure, unlimited and free videoconference. 

Give permissions to kMeet

When using the kMeet video conferencing solution, if the button to share your screen is not available and/or remains grayed out, check the security settings on your computer/operating system regarding:

• kMeet app
• the browser (if you use kMeet directly online without going through the application)

Under macOS for example, you must activate the permissions in the System settings under Privacy and security then Screen recording :

Take a look at the icons present in the address bar of your browser and detect a possible authorization problem by clicking on the symbols:

This guide explains how to manually allow or deny participants to a kMeet meeting.

Approve or deny attendees

1. go to kmeet.infomaniak.com or one of the applications
2. create your meeting room
3. from the options on the left: activate the control of the participant(s)
   
   
     
   
4. join the meeting
5. share the link or the meeting code and if necessary the password and/or the encryption key to your participants
6. when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not

Designated Moderator, the first approved user will remain so for the duration of the videoconference.

Enable monitoring after creating a meeting

1. go to kmeet.infomaniak.com or one of the applications
2. create your meeting room
3. click on the Participant Control icon
     
   
   
      
   
4. click on Save
5. share the link or the meeting code and if necessary the password and/or the encryption key to your participants
6. when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not

This guide explains how to broadcast an online meeting via kMeet in a separate stream accessible through a unique URL using Infomaniak's Video Streaming.

Preamble

• Broadcasting a conference-type meeting in a Video Streaming stream rather than within the kMeet app offers several advantages:
  • Public large-scale broadcasting without limiting access to an audience restricted to invited participants.
  • Attracting a wider audience, such as conferences, webinars, or live events, where hundreds or thousands of viewers can follow the event without joining a private call.
  • It allows you to reach an unlimited number of viewers.
  • No need to manage access for each participant, the stream can be viewed via a simple link.
  • Only a web browser is required to access the streaming feed.
  • Passive access: viewers are not forced to participate actively or interact; they can simply watch the event without registering or logging in, which is better suited for large events.
  • No voice interruptions or microphone-related disturbances; this keeps the stream smoother and focused on the speaker.
  • Higher streaming resolution when kMeet might be limited by bandwidth constraints and lower video quality to avoid network overload.

Create the Video Streaming sharing link

Requirements

• Streaming a kMeet video feed within a Video Streaming feed is possible with the kSuite Pro or Enterprise offer only.
• You must be a moderator of the kMeet to create a live streaming link, but it is not necessary to have an Infomaniak Video Streaming offer.

Then:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Choose Start live streaming:
   
4. Click the Start button:
   
5. Wait for the Video Streaming feed to be created:
   
6. Once the stream link is displayed in the same place, click on the icon on the right to copy the URL for the live stream; paste the URL into a message to participants or anyone who needs to attend the live stream.
7. A symbol on kMeet and an audio signal will indicate the start of the live stream via Video Streaming:
   

The stream will run continuously for up to 24 hours, and will no longer be accessible once the kMeet meeting is stopped.