Knowledge base

Thank you for choosing kMeet Infomaniak as a video conferencing solution!

These guides will help you organize your meetings remotely, secure them with a password or encryption key, share your screen, record your video conferencing and more!

To begin

Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.

What do you want to do?

• Create an online meeting
• Joining a meeting
• Control participants (moderation)
• Create an annex meeting room kMeet
• Protect access to a meeting with password and/or encryption key
• Save and share video conferencing
• Share your screen with the participants
• Start chat during an online meeting
• Streaming the kMeet stream by Streaming Video
• Draw on kMeet

A question, problem or feedback?

• Solve a problem audio, video, access to the device…
• In case of problem, please consult the knowledge base before contact support.
• Click here in order to share a review or suggestion on a Infomaniak product.

This guide explains how to join a kMeet videoconference , the free videoconference solution by Infomaniak.
 

Connect to a meeting room 

1. start kMeet via kmeet.infomaniak.com or from one of the applications
2. on the login page, indicate the meeting code (ex: 001-0002-003) or follow the access link to the meeting
3. allow access to your webcam and microphone from your browser or from one of the applications
4. enter a pseudonym or your first and last name
5. if necessary, enter the access password and/or encryption key provided by the meeting organizer

This guide explains how to start an online meeting with kMeet Infomaniak's free ethic video conferencing solution.

Create a virtual meeting room

To this end:

1. Start the app kMeet (Web, desktop or mobile).
2. Start a new meeting:
   
3. Indicate a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the app (click here in the event of a problem).
5. Inform a pseudonym or your First and Last Name.
6. If necessary, activate control of participants, one password or Custom encryption key.
7. Click on Joining the meeting.
8. Share the link of the show to invite participants to join you:
   

Participants may Write in a common cat, annotate one screen sharing and even control a remote device.

It is also possible to share the video stream within a streaming video streaming (this e.g. so as not to depend on the connection to kMeet).

This guide explains how to launch the registration of an online meeting organized with kMeet the ethical solution of free video conferencing by Infomaniak, in order to obtain a video of the intervention in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Owning a kDrive.
• Be the moderator of the video conferencing to be recorded.
• Do not create video conferencing encrypted by a custom key.

Save a meeting kMeet to kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Once in the meeting, click on the action menu○○○ in the kMeet toolbar.
3. Click on the icon Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the video conferencing:
   
5. To stop the backup, click the icon again ⋮ all at the bottom right then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive from the close of the virtual lounge where the meeting took place (so as soon as all participants left the video conferencing).

The recording of the video is server-side and does not generate any charge for the computer of the participant who launched it.

This guide explains how to share your screen during a kMeet meeting, Infomaniak's secure, unlimited, and free video conferencing solution.

Start Screen Sharing

To do this:

1. Start kMeet via kmeet.infomaniak.com or from one of the desktop applications
2. Create or join a meeting room
3. Allow access to your webcam and microphone from your browser or from one of the applications
4. Enter a nickname or your full name
5. If necessary, set or enter the access password and/or the meeting room encryption key
6. Click on the Share your screen icon
   
7. To stop broadcasting, click again on the Share your screen icon

If you encounter any issues, please refer to this guide (click here).

This guide relates to the "Breakout Rooms" or "Appendix Rooms" that can be configured during an online meeting organised with kMeet the ethical solution of free video conferencing by Infomaniak.

Preamble

• These sub-group rooms allow divide a main meeting into several simultaneous discussions in distinct virtual spaces.
• Only one moderator can create these rooms and manage participants between the main room and sub-groups.

Create an annex room

To add one or more additional rooms:

1. Start kMeet as moderator via kmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Once the participants in the meeting, click on the multi-user icon in the kMeet toolbar.
3. Click on the button to add an annex room:
   
4. Participants can then join or exit the created room (by displaying the menu by the same button as in item 2 above):
   
5. The moderator can also force one of the participants to join one of the accompanying rooms by clicking on the action menu on the right in the list:
   

This guide helps you solve any problems accessing the camera with kMeet, the ethical videoconferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system such as Windows or macOS must ask you for permission to access the microphone and the camera as soon as a videoconference begins.
 

Allow camera access

1. open a web browser (Chrome, Safari, Firefox, etc.)
2. go to the address https://kmeet.infomaniak.com
3. start a new meeting
4. name the meeting
5. continue and choose "From Browser"
6. a popup should ask you to authorize the browser to access your microphone + camera:
   
7. if the popup does not appear automatically, check the icons in the header of your browser:
   
   
   or here:
   
   

Automatically transcribe participants' comments

You can view an automatic transcript of participants' comments at a kMeet meeting:

1. Start the app kMeet (Web, desktop or mobile).
2. Create or Join a meeting room.
3. Allow minimum access to your microphone.
4. Click on the icon ○○○ in the toolbar.
5. Click on Enable subtitles.
6. What is pronounced by the participants is displayed at the bottom of your kMeet window:
   
7. To stop displaying the transcript on your screen, click again on the appropriate menu (see point 5 above).

In case of a problem, take note of this other guide.

This guide explains how to solve possible problems during a meeting kMeet, the secure, unlimited and free video conferencing of Infomaniak.

Unable Screen Sharing

When using the kMeet video conferencing solution, if the button for share your screen is not available and/or remains shaded, check the safety parameters on your computer/operating system about...

• ... the application kMeet
• ... the browser (if you use kMeet directly online without going through the application):

Under macOS e.g., check and then activate the required permissions:

1. See you in System settings under Confidentiality and security then Screen Recording:
   
2. Add Your browser if necessary, or even kMeet if you have the desktop app on your computer:
   
3. Then also take a look at the icons in your browser's address bar and detect a possible concern for authorization by clicking on the symbols:
   

Could not see or hear correspondent

If the conference is launched, your correspondent has turned on the webcam and his microphone, but despite everything you don't see/hear, ask him to check if there is a possible Firewall on its machine or corporate network.

A firewall can allow solutions like Google Meet or Microsoft Teams without allowing kMeet feeds.

In the parameters of its firewall, here is what should be allowed:

• The port range is the same for TCP and UDP protocols: 30000 to 32767.
• For the turn server (recommended), add TCP port 5349.
• Allow the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)

This guide explains how to use the chat function during a kMeet meeting.

Launching the chat function

1. Start kMeet via kmeet.infomaniak.com or one of the office applications
2. Create or join a meeting room
3. Authorize access to your webcam and microphone via your browser or one of the applications
4. Enter a nickname or your name and first name
5. If necessary, set or enter the login password and/or encryption key for the meeting room
6. Click the  Open/Close chat icon
7. To stop broadcasting, click the  Open/Close chat icon again
8. Chatting supports the use of emojis and it is also possible to request the floor via the Raise/Lower your hand icon