Knowledge base

Thank you for choosing kMeet from Infomaniak as your video conferencing solution!

These guides will help you organize your remote meetings, secure them with a password or an encryption key, share your screen, record your video conferences and much more!

To get started

Download the kMeet app on your macOS, Windows, Linux, iOS (iPhone/iPad) and Android devices.

What would you like to do?

• Start an online meeting
• Join a meeting
• Control the participants (moderation)
• Create a kMeet breakout room
• Protect the access to a meeting with a password and/or an encryption key
• Record and share a videoconference
• Share your screen with the participants
• Start the chat during an online meeting
• Stream the kMeet feed via Video Streaming
• Draw on kMeet

A question, problem or feedback?

• Solve an audio, video, or device access permission issue…
• In case of a problem, please consult the knowledge base before contacting support.
• Click here to share a review or suggestion about an Infomaniak product.

This guide explains how to join a video conference kMeet, the free video conferencing solution by Infomaniak.

Preamble

• To get and quickly share the link of the current meeting, the creator must click on the user icon with a plus sign (+):
  

Connect to a meeting room

To join a kMeet that an administrator has already started:

1. Click here in order to gain access to kMeet or open one of the applications.
2. Click on the button for Joining a meeting.
3. Indicate the code of the meeting (e.g. 001-0002-003) or its link (which you can directly open also) - read the preamble below if you do not find how to get the link to the discussion.
4. Click on the button Okay.:
   
5. Allow access to your webcam and microphone from your browser or from one of the applications:
   
6. Inform a pseudonym or your first and last names.
7. Adjust the settings according to your preferences (if you want to disable the camera e.g.).
8. Click the blue button to join the meeting:
   
9. Enter if necessary the access password and/or encryption key provided by the meeting organiser.

This guide explains how to start an online meeting with kMeet Infomaniak's free ethic video conferencing solution.

Create a virtual meeting room

To this end:

1. Start the app kMeet (Web, desktop or mobile).
2. Start a new meeting:
   
3. Indicate a name for your meeting room.
4. Allow access to your webcam and microphone from your browser or from the app (click here in the event of a problem).
5. Inform a pseudonym or your First and Last Name.
6. If necessary, activate control of participants, one password or Custom encryption key.
7. Click on Joining the meeting.
8. Share the link of the show to invite participants to join you:
   

Participants may Write in a common cat, annotate one screen sharing and even control a remote device.

It is also possible to share the video stream within a streaming video streaming (this e.g. so as not to depend on the connection to kMeet).

This guide explains how to launch the registration of an online meeting organized with kMeet the ethical solution of free video conferencing by Infomaniak, in order to obtain a video of the intervention in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Owning a kDrive.
• Be the moderator of the video conferencing to be recorded.
• Do not create video conferencing encrypted by a custom key.

Save a meeting kMeet to kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Once in the meeting, click on the action menu○○○ in the kMeet toolbar.
3. Click on the icon Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the video conferencing:
   
5. To stop the backup, click the icon again ⋮ all at the bottom right then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive from the close of the virtual lounge where the meeting took place (so as soon as all participants left the video conferencing).

The recording of the video is server-side and does not generate any charge for the computer of the participant who launched it.

This guide explains how to use the screen sharing feature of kMeet the ethical solution of free video conferencing by Infomaniak.

Prerequisites

• Own the desktop app kMeet (desktop application on macOS / Windows) or web app kMeet (online service) kmeet.infomaniak.com).
• Screen sharing is not possible with the mobile app.

Launch Screen Sharing

To this end:

1. Start the kMeet app.
2. Create or Join a meeting room.
3. Allow access to your webcam and microphone.
4. Click on the arrow screen icon for Share your screen:
   
5. To stop the broadcast, click the icon again.

In case of a problem, take note of this other guide.

This guide relates to the "Breakout Rooms" or "Appendix Rooms" that can be configured during an online meeting organised with kMeet the ethical solution of free video conferencing by Infomaniak.

Preamble

• These sub-group rooms allow divide a main meeting into several simultaneous discussions in distinct virtual spaces.
• Only one moderator can create these rooms and manage participants between the main room and sub-groups.

Create an annex room

To add one or more additional rooms:

1. Start kMeet as moderator via kmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Once the participants in the meeting, click on the multi-user icon in the kMeet toolbar.
3. Click on the button to add an annex room:
   
4. Participants can then join or exit the created room (by displaying the menu by the same button as in item 2 above):
   
5. The moderator can also force one of the participants to join one of the accompanying rooms by clicking on the action menu on the right in the list:
   

This guide helps you solve possible problems of access to the camera withkMeet, the ethical video conferencing solution proposed by Infomaniak.

With current security standards, a web browser or application installed on an operating system such as Windows or macOS will have to ask for permission. to access the microphone and to the camera as soon as a video conference starts.

Allow access to camera

To this end:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Start a new meeting:
   
3. Indicate a name for your meeting room.
4. Continue, a popup should ask you to allow the browser to access your microphone + camera:
   
5. If the popup is not automatically displayed, check the icons in your browser header:
    
   or here:
   

This guide explains how to solve possible problems during a meeting kMeet, the secure, unlimited and free video conferencing of Infomaniak.

Unable Screen Sharing

When using the kMeet video conferencing solution, if the button for share your screen is not available and/or remains shaded, check the safety parameters on your computer/operating system about...

• ... the application kMeet
• ... the browser (if you use kMeet directly online without going through the application):

Under macOS e.g., check and then activate the required permissions:

1. See you in System settings under Confidentiality and security then Screen Recording:
   
2. Add Your browser if necessary, or even kMeet if you have the desktop app on your computer:
   
3. Then also take a look at the icons in your browser's address bar and detect a possible concern for authorization by clicking on the symbols:
   

Could not see or hear correspondent

If the conference is launched, your correspondent has turned on the webcam and his microphone, but despite everything you don't see/hear, ask him to check if there is a possible Firewall on its machine or corporate network.

A firewall can allow solutions like Google Meet or Microsoft Teams without allowing kMeet feeds.

In the parameters of its firewall, here is what should be allowed:

• The port range is the same for TCP and UDP protocols: 30000 to 32767.
• For the turn server (recommended), add TCP port 5349.
• Allow the following IP addresses:
  • 185.125.24.0/24 (TCP)
  • 185.125.24.0/24 (UDP)

This guide explains how to use chat feature with the built-in chat kMeet the ethical solution of free video conferencing by Infomaniak.

Preamble

• The cat supports the use of Emojis.
• It is also possible to:
  1. ask for the speech via the hand icon ( Lift/Slow Hand)
  2. of the reaction by visual emoji (and sound)
     
  3. create a survey among participants (click on the tab Surveys in the shutter of the cat)

Launching the chat between participants

To this end:

1. Start the kMeet app.
2. Create or Join a meeting room.
3. Click the message bubble icon in the toolbar for Open/Close chatand chatting from a side shutter to the left:
   ‍

This guide explains how to manually allow or refuse participants to attend a meeting. kMeet.

Preamble

• To approve participants, you must have the status of moderator.
• To be a moderator, you must either be the first connected or later designated.
• In general, a person generates a kMeet and will be the moderator during the meeting.
• However if a meeting is created in the Infomaniak calendar a kMeet link will be available to all participants of the event, so it is recommended to the initiator of the event of Log in a little bit before participants to set up their meeting (add a waiting room or a meeting room) password etc.).

Approve or refuse participants

To be a moderator:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Click on the button to start a new meeting.
3. Click on the chevron ‍ below to develop advanced options.
4. Enable participant control:
   
5. Start the meeting.
6. Share it link or meeting code and if necessary password and/or encryption key to your participants.
7. When your participants try to join the meeting, an audio notification invites you to allow them to join the room or not.

You can define a participant as a new moderator during the meeting.

Moderation options

Other moderation options are available:

1. Click on the icon ○○○ in the toolbar.
2. Click on the icon ○○○ in the right side panel:
   
3. Choose e.g. to stop the video of all participants and access the settings from ○○○ All the way down:
   
4. The options allow you to manage the behavior expected when connecting new participants:
   
   1. all participants start micro cut
   2. all participants start camera cut off
   3. all participants have the display of the interface identical to that of the moderator (showing such participant in large on the layout, etc.), editable at all times by the users but the moderator can update at any time to force tracking
   4. the reaction emojis do not cause any sound