Knowledge base

This guide explains how to manually allow or refuse participants to attend a meeting. kMeet.

Preamble

• To approve participants, you must have the status of moderator.
• To be a moderator, you must either be the first connected or later designated.
• In general, a person generates a kMeet and will be the moderator during the meeting.
• However if a meeting is created in the Infomaniak calendar a kMeet link will be available to all participants of the event, so it is recommended to the initiator of the event of Log in a little bit before participants to set up their meeting (add a waiting room or a meeting room) password etc.).

Approve or refuse participants

To be a moderator:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Click on the button to start a new meeting.
3. Click on the chevron ‍ below to develop advanced options.
4. Enable participant control:
   
5. Start the meeting.
6. Share it link or meeting code and if necessary password and/or encryption key to your participants.
7. When your participants try to join the meeting, an audio notification invites you to allow them to join the room or not.

You can define a participant as a new moderator during the meeting.

Moderation options

Other moderation options are available:

1. Click on the icon ○○○ in the toolbar.
2. Click on the icon ○○○ in the right side panel:
   
3. Choose e.g. to stop the video of all participants and access the settings from ○○○ All the way down:
   
4. The options allow you to manage the behavior expected when connecting new participants:
   
   1. all participants start micro cut
   2. all participants start camera cut off
   3. all participants have the display of the interface identical to that of the moderator (showing such participant in large on the layout, etc.), editable at all times by the users but the moderator can update at any time to force tracking
   4. the reaction emojis do not cause any sound

This guide explains how to broadcast an online meeting via kMeet in a separate stream accessible through a unique URL using Infomaniak's Video Streaming.

Preamble

• Broadcasting a conference-type meeting in a Video Streaming stream rather than within the kMeet app offers several advantages:
  • Public large-scale broadcasting without limiting access to an audience restricted to invited participants.
  • Attracting a wider audience, such as conferences, webinars, or live events, where hundreds or thousands of viewers can follow the event without joining a private call.
  • It allows you to reach an unlimited number of viewers.
  • No need to manage access for each participant, the stream can be viewed via a simple link.
  • Only a web browser is required to access the streaming feed.
  • Passive access: viewers are not forced to participate actively or interact; they can simply watch the event without registering or logging in, which is better suited for large events.
  • No voice interruptions or microphone-related disturbances; this keeps the stream smoother and focused on the speaker.
  • Higher streaming resolution when kMeet might be limited by bandwidth constraints and lower video quality to avoid network overload.

Create the Video Streaming sharing link

Requirements

• Streaming a kMeet video feed within a Video Streaming feed is possible with the kSuite Pro or Enterprise offer only.
• You must be a moderator of the kMeet to create a live streaming link, but it is not necessary to have an Infomaniak Video Streaming offer.

Then:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Choose Start live streaming:
   
4. Click the Start button:
   
5. Wait for the Video Streaming feed to be created:
   
6. Once the stream link is displayed in the same place, click on the icon on the right to copy the URL for the live stream; paste the URL into a message to participants or anyone who needs to attend the live stream.
7. A symbol on kMeet and an audio signal will indicate the start of the live stream via Video Streaming:
   

The stream will run continuously for up to 24 hours, and will no longer be accessible once the kMeet meeting is stopped.

This guide helps you solve possible audio problems with kMeet, the ethical video conferencing solution proposed by Infomaniak.

With current security standards, a web browser or application installed on an operating system such as Windows or macOS will have to ask for permission. to access the camera and on the microphone as soon as a video conference begins.
 

Tracks to explore to solve an audio problem

1. ( Re) allow multimedia on computer

By going to the Parameters kMeet (click on the icon ‍ at the top right of the interface) you will (re)enable requests for permissions to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if there is one

Examples with application kMeet on a computer:

Examples with the online version in your web browser:

You can also check that a padlocks in the address bar of your browser does not block your multimedia access by simply clicking on this lock.

2. Check the multimedia on the device

If you have installed kMeet on iOS

1. Go to Settings > Privacy and Security.
2. Touch a hardware feature, such as "Photo Apparel", "Local Network", Bluetooth or Micro.
3. Check the kMeet settings in the app list.
4. Then go to Settings > Privacy and Security > Security Control.
5. Tap "Manage Shares and Accesss", tap Continue, then follow the on-screen instructions to see if a setting could interfere with kMeet.

If you have installed kMeet on Android

1. On your phone, open the app Parameters.
2. Press Applications.
3. Find kMeet If not, press Show all applications, then select your application.
4. Press Authorization.
5. Press an authorization parameter to edit it, then select Allow.

3. Windows utility for audio issues

1. Try first to access the Windows settings section Confidentiality.
2. Check that accesses are enabled including "Authorize applications to access the camera" and "Choose Microsoft Store applications that can access the camera."
3. Enable "Windows Search", "Camera" and "Application Connector".
4. For the microphone, follow the same steps.

If it still doesn't work:

1. Go to Search ‍ in the taskbar, type Audio troubleshooting utility, then select Search and solve sound reading problems from the results to launch problem-solving utility.
2. Select Next, then select the device you want to solve, then switch to problem solving utility.

4. Joining the current meeting with a different device

If you encounter an audio/video concern during the meeting kMeet, join it from another device.

Were you on the computer? Use your mobile device! Or the other way around...

1. On the current meeting with your problem device, invite a new participant to obtain the link of the meeting:
   
    
2. From a new device, open a Web browser (Chrome, Safari, Firefox, etc.).
3. Enter the link of the meeting (https://kmeet.infomaniak.com/ follow-up of the letters of the meeting link); example:
   
   or proceed with the code of the meeting.

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your meeting kMeet:

1. Open Firefox.
2. Type in Firefox address bar about:config
3. Find the media.peerconnection.enabled parameter; in order not to search by hand, it is possible to type this parameter in the search box.
4. Put him on the line to false.
5. Access the meeting via a link kmeet.infomaniak.com as described in Chapter 4.

This guide explains how to add a password and encryption key to a meeting kMeet Infomaniak's free ethic video conferencing solution.

Protecting a meeting with a password

When creating your meeting room, it is possible to protect it with a password, which you will need to pass on to all your participants to enable them to log in:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Start a new meeting:
   
3. Indicate a name for your meeting room.
4. Click on the security options:
   
5. Activate the toggle switch button for Protecting access and setting a password:
   
6. Go on. for join the meeting.
7. Share it link or meeting code and password to your participants:
   

Secure a meeting with a encryption key

Prerequisites

• This feature only works with our desktop applications and on up-to-date architecture-based browsers Chromium (e.g. Opera, Brave, Google Chrome, etc.).

Then follow the above procedure until point 4. Once in the security options:

1. Activate the toggle switch to encrypt from end to end:
   
2. When opening the video conferencing window, an audio message is heard to announce end-to-end encryption.

This guide explains how to use the remote control feature of a device, whose screen is shared, with kMeet the ethical solution of free video conferencing by Infomaniak.

Prerequisites

• Own the desktop app kMeet (desktop application on macOS / Windows).
• Launch Screen Sharing from The desktop app.
• Share a full screen and not just an application window.

Take control of a device

So that User A can take control of User B's computer:

1. Start the kMeet desktop app then create or join a meeting room in which A & B users will be required.
2. User B launches a sharing his screen.
3. User A must click on the action menu ○○○ at the top right of the user's thumbnail B.
4. User A should click on Start remote control, and the same way to Stop the acquisition of control:
   ‍
5. User B receives a notification in the application for validate and accept the demand for control of the device.

It is also possible to simply annotate a screen share without taking control of the device.

This guide explains how to start an oral or video conversation between one or more users kChat, with Infomaniak's free ethic video conferencing solution, kMeet.

Preamble

• The call function in kChat is available on all web versions (navigator), mobile (iOS / Android) and computer (macOS / Windows).

Create a meeting between kChat users

To be able to chat in a virtual living room with your device's microphone and webcam, just press the button Call visible on any conversation kChat, private channel, public, via the app or directly on the browser:

• Call a user directly if you are on a direct chat with him, or call all members of a channel if you start the meeting from the channel.
• Calling a user who's in the 'Do not disturb' will not ring or call at home, but he will see the message in the conversation.
• The microphone is activated by default when the call is accepted, but not the camera.
• View the meeting users (who accepted, refused or missed) using the avatars in the kChat message.
• Once the call is started, an emoji appears in your kChat status to mean that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa).
• Information on starting and closing the meeting is automatically displayed in the relevant kChat conversation thread.

Specificities for calls in channels

• The call will not ring among the recipients of the call but they will see a message in kChat as well as a notification.
• A (preventive) message will appear if you want to make a call in a channel with more than 7 users.

Be aware of this other guide if you are looking for information about kMeet.

This guide explains how to use drawing functionality with kMeet Infomaniak's free ethic video conferencing solution, which allows visual collaboration between participants during screen sharing.

Prerequisites

• Own the desktop app kMeet (desktop application on macOS / Windows / Linux).
• Launch screen sharing from the desktop app.
• Sharing must be initiated by a participant who uses the app and only participants who attend screen sharing can draw.

Draw with kMeet

To this end:

1. Start the kMeet desktop app then create or join a meeting room in which users will have to be present.
2. One of the participants is launching a screen sharing.
3. It is therefore possible for the other participants of the meeting to draw in a collaborative way on the sharing of the screen.