Knowledge base

This guide helps you troubleshoot any audio issues with kMeet, the ethical video conferencing solution offered by Infomaniak.

With current security standards, a web browser or an application installed on an operating system like Windows or macOS will necessarily ask you for permission to access the camera and microphone as soon as a video conference begins.

Steps to Resolve an Audio Issue

1. (Re)Allow Multimedia on Computer

By going to the kMeet Settings in the top right corner of your screen (the gear icon), you can (re)enable permission requests for access to multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if there is one

Examples with the kMeet application on computer

Examples with the online version in your web browser

You can also check if a padlock in your browser's address bar is blocking your multimedia access by simply clicking on this padlock.

2. Check Multimedia on the Device

If you have installed kMeet on iOS

1. go to Settings > Privacy and Security
2. tap a hardware feature, such as "Camera", "Local Network", Bluetooth, or Microphone
3. check the settings related to kMeet in the list of apps
4. then go to Settings > Privacy and Security > Security Control
5. tap "Manage Shares and Accesses", tap Continue, and then follow the on-screen instructions to see if a setting could interfere with kMeet

If you have installed kMeet on Android

1. on your phone, open the Settings app
2. tap Applications
3. find kMeet or tap Show all applications, then select your application
4. tap Permissions
5. tap on a permission setting to change it, then select Allow

3. Windows Utility for Audio Issues

1. first try to access Windows settings under Privacy.
2. check that accesses are enabled, especially "Allow apps to access camera" and "Choose which Microsoft Store apps can access camera"
3. enable "Windows Search", "Camera", and "App Connector"
4. for the microphone, follow the same steps

If it still doesn't work:

1. access Search in the taskbar, type Audio Troubleshooter Utility, then select Search and fix sound playback problems from the results to launch the troubleshooting utility
2. select Next, then select the device you want to fix, then proceed to the troubleshooting utility

4. Join the Ongoing Meeting with a Different Device

If you encounter an audio/video issue during a kMeet meeting, join it from another device.

Were you on a computer? Use your mobile device! Or vice versa...

1. in the ongoing meeting with your problematic device, invite a new participant to get the meeting link
   
   
2. from a new device, open a web browser (Chrome, Safari, Firefox, etc.)
3. enter the meeting link (https://kmeet.infomaniak.com/ followed by the meeting link letters); for example:
   
   or use the meeting code

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your kMeet meeting:

1. open Firefox
2. type in the Firefox address bar about:config
3. find the media.peerconnection.enabled parameter; to avoid manual search, it's possible to type this parameter in the search box
4. set it to "false"
5. access the meeting via a kmeet.infomaniak.com link as indicated in chapter 4

This guide explains how to add a password and encryption key to a kMeet meeting, Infomaniak's ethical solution for free video conferencing.

Protecting a Meeting with a Password

When creating your meeting room, it is possible to protect it with a password, which you will need to share with all your participants to allow them to connect.

1. open the kMeet app (on your device or from a browser at the URL kmeet.infomaniak.com)
2. start a meeting
3. from the security options: protect access and set a password
   
4. join the meeting
5. share the meeting link or code along with the password to your participants
   

Securing a Meeting with an Encryption Key

1. open the kMeet app (on your device or from a browser at the URL kmeet.infomaniak.com)
2. start a meeting
3. from the security options: protect access and set a password
   
4. when the video conferencing window opens, an audio message is heard announcing end-to-end encryption

This guide explains how to use the remote control functionality of a device whose screen is shared, with kMeet, the free ethical videoconferencing solution by Infomaniak.

Prerequisites

• have the kMeet desktop application
• start screen sharing from kMeet desktop app
• share an entire screen and not just an application

Remote control with kMeet

1. launch the kMeet application from your Windows, Apple or Linux computer
2. create or join a kMeet meeting
3. from the action menu, click on the icon to start screen sharing , to share the entire screen
4. participants will need to click on the icon in the upper right corner of the thumbnail of the participant who is sharing their screen
   
   
5. click on Start remote control
6. a remote control validation request will be sent to the person sharing their screen, click on Accept

This guide explains how to start an audio or video conversation among one or more users on kChat, using Infomaniak's free ethical video conferencing solution, kMeet.

Create a Meeting among kChat Users

To chat within a virtual room using the microphone and webcam of your device, simply press the Call button visible in any conversation, private or public channel, via the app or directly in the browser:

• Directly call a user if you are in a direct conversation with them, or initiate a call to all members of a channel if you start the meeting from the channel; calling a user who is in "Do Not Disturb" mode will not trigger any ringtone or call modal for them, but they will see the message in the conversation
• The microphone is enabled by default when the call is accepted, but not the camera
• View meeting participants (who accepted, declined, or missed) using avatars in the kChat message
• Once the call starts, an emoji appears in your kChat status to indicate that you are busy with the conversation
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa)
• Instructions regarding the start and end of the meeting are automatically displayed in the relevant kChat conversation thread

Specifics for Calls in Channels

• The call will not ring for call recipients, but they will see a message in kChat and receive a notification
• A message (warning) will appear if you attempt to initiate a call in a channel with more than 7 users

Learn more about kMeet
 

This guide explains how to use the drawing feature with kMeet, the free ethical videoconferencing solution by Infomaniak, which allows you to collaborate visually between participants when sharing a screen.

Prerequisites

• have the kMeet desktop application
• start screen sharing from kMeet  desktop app

Drawing with kMeet

1. launch the kMeet application from your Windows, Apple or Linux computer
2. create or join a kMeet meeting
3. from the action menu, click on the icon to start screen sharing
4. it is therefore possible for the other participants of the meeting to draw on the shared screen