Knowledge base

This guide explains how to manually allow or deny participants to a kMeet meeting.

Approve or deny attendees

1. go to kmeet.infomaniak.com or one of the applications
2. create your meeting room
3. from the options on the left: activate the control of the participant(s)
   
   
     
   
4. join the meeting
5. share the link or the meeting code and if necessary the password and/or the encryption key to your participants
6. when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not

Designated Moderator, the first approved user will remain so for the duration of the videoconference.

Enable monitoring after creating a meeting

1. go to kmeet.infomaniak.com or one of the applications
2. create your meeting room
3. click on the Participant Control icon
     
   
   
      
   
4. click on Save
5. share the link or the meeting code and if necessary the password and/or the encryption key to your participants
6. when your participants try to join the meeting, a sound notification prompts you to allow them to join the room or not

This guide explains how to broadcast an online meeting via kMeet in a separate stream accessible through a unique URL using Infomaniak's Video Streaming.

Preamble

• Broadcasting a conference-type meeting in a Video Streaming stream rather than within the kMeet app offers several advantages:
  • Public large-scale broadcasting without limiting access to an audience restricted to invited participants.
  • Attracting a wider audience, such as conferences, webinars, or live events, where hundreds or thousands of viewers can follow the event without joining a private call.
  • It allows you to reach an unlimited number of viewers.
  • No need to manage access for each participant, the stream can be viewed via a simple link.
  • Only a web browser is required to access the streaming feed.
  • Passive access: viewers are not forced to participate actively or interact; they can simply watch the event without registering or logging in, which is better suited for large events.
  • No voice interruptions or microphone-related disturbances; this keeps the stream smoother and focused on the speaker.
  • Higher streaming resolution when kMeet might be limited by bandwidth constraints and lower video quality to avoid network overload.

Create the Video Streaming sharing link

Requirements

• Streaming a kMeet video feed within a Video Streaming feed is possible with the kSuite Pro or Enterprise offer only.
• You must be a moderator of the kMeet to create a live streaming link, but it is not necessary to have an Infomaniak Video Streaming offer.

Then:

1. Start kMeet via kmeet.infomaniak.com or from one of the apps for desktop or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Choose Start live streaming:
   
4. Click the Start button:
   
5. Wait for the Video Streaming feed to be created:
   
6. Once the stream link is displayed in the same place, click on the icon on the right to copy the URL for the live stream; paste the URL into a message to participants or anyone who needs to attend the live stream.
7. A symbol on kMeet and an audio signal will indicate the start of the live stream via Video Streaming:
   

The stream will run continuously for up to 24 hours, and will no longer be accessible once the kMeet meeting is stopped.

This guide helps you solve possible audio problems with kMeet, the ethical video conferencing solution proposed by Infomaniak.

With current security standards, a web browser or application installed on an operating system such as Windows or macOS will have to ask for permission. to access the camera and on the microphone as soon as a video conference begins.
 

Tracks to explore to solve an audio problem

1. ( Re) allow multimedia on computer

By going to the Parameters kMeet (click on the icon ‍ at the top right of the interface) you will (re)enable requests for permissions to access multimedia functions:

1. access to a microphone (choose the device that suits you)
2. access to the camera if there is one

Examples with application kMeet on a computer:

Examples with the online version in your web browser:

You can also check that a padlocks in the address bar of your browser does not block your multimedia access by simply clicking on this lock.

2. Check the multimedia on the device

If you have installed kMeet on iOS

1. Go to Settings > Privacy and Security.
2. Touch a hardware feature, such as "Photo Apparel", "Local Network", Bluetooth or Micro.
3. Check the kMeet settings in the app list.
4. Then go to Settings > Privacy and Security > Security Control.
5. Tap "Manage Shares and Accesss", tap Continue, then follow the on-screen instructions to see if a setting could interfere with kMeet.

If you have installed kMeet on Android

1. On your phone, open the app Parameters.
2. Press Applications.
3. Find kMeet If not, press Show all applications, then select your application.
4. Press Authorization.
5. Press an authorization parameter to edit it, then select Allow.

3. Windows utility for audio issues

1. Try first to access the Windows settings section Confidentiality.
2. Check that accesses are enabled including "Authorize applications to access the camera" and "Choose Microsoft Store applications that can access the camera."
3. Enable "Windows Search", "Camera" and "Application Connector".
4. For the microphone, follow the same steps.

If it still doesn't work:

1. Go to Search ‍ in the taskbar, type Audio troubleshooting utility, then select Search and solve sound reading problems from the results to launch problem-solving utility.
2. Select Next, then select the device you want to solve, then switch to problem solving utility.

4. Joining the current meeting with a different device

If you encounter an audio/video concern during the meeting kMeet, join it from another device.

Were you on the computer? Use your mobile device! Or the other way around...

1. On the current meeting with your problem device, invite a new participant to obtain the link of the meeting:
   
    
2. From a new device, open a Web browser (Chrome, Safari, Firefox, etc.).
3. Enter the link of the meeting (https://kmeet.infomaniak.com/ follow-up of the letters of the meeting link); example:
   
   or proceed with the code of the meeting.

5. Disable WebRTC in Firefox

As a last resort, test Firefox with WebRTC disabled to access your meeting kMeet:

1. Open Firefox.
2. Type in the Firefox address bar about:config
3. Find the parameter media.peerconnection.enabled ; in order not to carry out the search by hand, it is possible to type this parameter in the search box
4. Put it on to, uh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh-huh. false”.
5. Access the meeting via a link kmeet.infomaniak.com as described in Chapter 4.

This guide explains how to add a password and encryption key to a kMeet meeting, Infomaniak's ethical solution for free video conferencing.

Protecting a Meeting with a Password

When creating your meeting room, it is possible to protect it with a password, which you will need to share with all your participants to allow them to connect.

1. open the kMeet app (on your device or from a browser at the URL kmeet.infomaniak.com)
2. start a meeting
3. from the security options: protect access and set a password
   
4. join the meeting
5. share the meeting link or code along with the password to your participants
   

Securing a Meeting with an Encryption Key

1. open the kMeet app (on your device or from a browser at the URL kmeet.infomaniak.com)
2. start a meeting
3. from the security options: protect access and set a password
   
4. when the video conferencing window opens, an audio message is heard announcing end-to-end encryption

This guide explains how to use the remote control functionality of a device whose screen is shared, with kMeet, the free ethical videoconferencing solution by Infomaniak.

Prerequisites

• have the kMeet desktop application
• start screen sharing from kMeet desktop app
• share an entire screen and not just an application

Remote control with kMeet

1. launch the kMeet application from your Windows, Apple or Linux computer
2. create or join a kMeet meeting
3. from the action menu, click on the icon to start screen sharing , to share the entire screen
4. participants will need to click on the icon in the upper right corner of the thumbnail of the participant who is sharing their screen
   
   
5. click on Start remote control
6. a remote control validation request will be sent to the person sharing their screen, click on Accept

This guide explains how to start an oral or video conversation between one or more users kChat, with Infomaniak's free ethic video conferencing solution, kMeet.

Preamble

• The call function in kChat is available on all web versions (navigator), mobile (iOS / Android) and computer (macOS / Windows).

Create a meeting between kChat users

To be able to chat in a virtual living room with your device's microphone and webcam, just press the button Call visible on any conversation kChat, private channel, public, via the app or directly on the browser:

• Call a user directly if you are on a direct chat with him, or call all members of a channel if you start the meeting from the channel.
• Calling a user who's in the 'Do not disturb' will not ring or call at home, but he will see the message in the conversation.
• The microphone is activated by default when the call is accepted, but not the camera.
• View the meeting users (who accepted, refused or missed) using the avatars in the kChat message.
• Once the call is started, an emoji appears in your kChat status to mean that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa).
• Information on starting and closing the meeting is automatically displayed in the relevant kChat conversation thread.

Specificities for calls in channels

• The call will not ring among the recipients of the call but they will see a message in kChat as well as a notification.
• A (preventive) message will appear if you want to make a call in a channel with more than 7 users.

Be aware of this other guide if you are looking for information about kMeet.

This guide explains how to use the drawing feature with kMeet, the free ethical videoconferencing solution by Infomaniak, which allows you to collaborate visually between participants when sharing a screen.

Prerequisites

• have the kMeet desktop application
• start screen sharing from kMeet  desktop app

Drawing with kMeet

1. launch the kMeet application from your Windows, Apple or Linux computer
2. create or join a kMeet meeting
3. from the action menu, click on the icon to start screen sharing
4. it is therefore possible for the other participants of the meeting to draw on the shared screen