This guide explains how to modify the product information kDrive (except free offer). Note that there may be a time frame for applications to be synchronized with new information.

Rename a kDrive

To rename the product and add information to kDrive:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮located to the right of the element concerned.
3. Click on Rename product.
   
4. Rename your kDrive.
5. Click on the button Save.

This guide explains how to manage the behavior of deleted files and trash kDrive.

Preamble

• When a file is deleted from one of the tools synchronized to kDrive, the Web app kDrive (online service) kdrive.infomaniak.com) places the file in its basket.
• The file remains there at least 30 days after arrival but some offers may define a retention period up to 365 days.
• If this kDrive trash is emptied, it is impossible to recover its contents.
• If the Trash of the operating system of the computer on which kDrive is installed is emptied, it does not empty the Trash of the Web app kDrive.

Manage Trash...

... from the web app kDrive

To access the Trash files:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Recycle Bin in the left side menu to view your files in it.
4. Click on Parameters to configure the retention time of files in the basket:
   
5. Choose the desired duration from the drop-down menu (3 months, 6 months, 1 year).
6. Confirm the settings by clicking on the button Confirm:
   
   • You can also access it by clicking on the icon Parameters ‍ at the top right of the interface (point 3 on the image above) then on Trash Settings in the left side menu (point 4).

... from the kDrive desktop app

To choose if deleting a file on the web app (online service) kdrive.infomaniak.com) or the mobile app (app for iOS / Android smartphone or tablet) must place the file synchronized with the desktop app (desktop app on macOS / Windows / Linux) in the computer trash:

1. Make a left click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left click on the Linux taskbar).
2. Click on the action menu ⋮ to the right on the window that appears.
3. Click on Application Preferences:
   
4. Activate or disable the toggle switch to decide to send the synchronized version to the computer's bin:
   

Solve a computer trash problem

In rare cases, it may be that despite a setting to move files into the Trash (point 4 above), the desktop app kDrive (desktop application on macOS / Windows / Linux) permanently deletes the deleted file on the computer...

• ... on the Web app (online service) kdrive.infomaniak.com)…
• ... or on the mobile app (app for iOS / Android smartphone or tablet)...
• ... or on another synchronized computer...

instead of placing it in the basket:

• Insufficient space: the basket has reached its maximum size configured.
• Absence of basketsOn some file systems, such as network drives, removable (e.g. USB key), there may be no basket.

This list is not exhaustive but covers the majority of cases that will not be reported to the user. Other concerns such as those related to the use of read-only discs will be taken into account and reported to the user.

Restore a Trash File...

... on the web app kDrive

For restore a file at its original location when the basket has not yet been emptied:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Recycle Bin in the left side menu.
4. Select the items to restore.
5. Click on Restore:
   
    

You can restore the file in a location at your choice or to its original location.

To return the whole of a kDrive as it was before moving or reorganizing files, read this other guide.

To restore a previous version of an existing file, be aware of this other guide.

This guide explains how to add and customize the categories of your documents, to order and classify your documents on the web app kDrive Infomaniak (online service) kdrive.infomaniak.com) and the mobile app kDrive (app for iOS/Android smartphone or tablet).

Preamble

• A category (or several at the same time) can be assigned to kDrive files and folders.
• The allocation of Category is different from the definition of a color, color that can also be attributed to folders and can be seen on the web and mobile app (paying kDrive offers only).
  • However, there will be no synchronization of the colours between a kDrive folder synchronized by the desktop app on macOS, and the web or mobile app:
    

Add a category to a document...

... on the web app kDrive Infomaniak (online service) kdrive.infomaniak.com)

To assign a category to a kDrive file or folder:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. The kDrive tree appears in the left side menu:
   1. Select the file(s).
   2. Click on the label icon at the top of the table.
   3. Click on the category in which the file(s) should be classified:
      

You can also create a new category with the name of your choice:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. The kDrive tree appears in the left side menu:
   1. Click on the icon ‍ in the CATEGORY column of your file.
   2. Enter the desired name in the field provided for this purpose.
   3. Click on the icon‍ below the text field to create your category:
      

.... on the kDrive mobile app (app for iOS smartphone or tablet / Android)

To assign a category to a kDrive file:

1. Press the action menu ⋮ located to the right of the element concerned.
2. Press Manage Categories.
3. Press the desired category(s).
4. Return to content by the arrow at the top left:
   
   

Sort your documents by category on...

... on the web app kDrive Infomaniak (online service) kdrive.infomaniak.com)

To display only your kDrive files belonging to a specific category:

This guide explains how to connect and manage multiple kDrive on mobile devices (iOS / Android). This feature allows e.g. access to files of a personal kDrive and a professional kDrive.

Prerequisites

• Owning a kDrive.
• Owning the kDrive mobile app.

Accessing different kDrives from the mobile app

A user connected to the mobile app can already have access to multiple kDrive if he already works with multiple kDrive outside the app, if it has been added to other kDrive, etc. They are all accessible from the moment the user is connected with the connection identifier corresponding to these kDrive.

Access and manage other kDrive...

To connect with a different account and therefore access other kDrive:

... from the iOS mobile app

1. Open the app kDrive.
2. Press the tablet with your initials or avatar at the bottom right.
3. Press the icon on the right of the kDrive name (just to check the kDrive you already have access to).
4. Press Change User:
   
5. Press Add User:
   
    
6. Inform your Infomaniak account IDs — read more about this other guide in case of need.
7. Choose the kDrive to add.
8. It is now possible to switch from one kDrive to another from the menu User > Change User, the identifiers of the different accounts shall be kept:
   

... from the Android mobile app

1. Open the app kDrive.
2. Press the tablet with your initials or avatar at the bottom right.
3. Press the icon on the right of the kDrive name (just to check the kDrive you already have access to).
4. Press Change User.
5. Press Add User.
6. Inform your Infomaniak account IDs — read more about this other guide in case of need.
7. Choose the kDrive to add.
8. It is now possible to switch from one kDrive to another from the menu User > Change User, the identifiers of the different accounts are kept.

Disconnect a kDrive...

... from the iOS mobile app

1. Open the app kDrive.
2. Press More (bottom right) " Account management > Accounts.
3. Press Remove Account (KDrive will be disconnected and files will be kept on the server).

... from the Android mobile app

1. Open the app kDrive.
2. Press circular icon All the way up to the right.
3. Press the 3 vertical points to the right of the kDrive to be deleted.
4. Press Remove Account.
5. Press Okay. (KDrive will be disconnected and files will be kept on the server).

This guide explains how to go back in the organization of your files kDrive, especially if movements have occurred and you have lost the thread.

Preamble

• Restoration or function Rewind allows you to return to an earlier state, such as a time machine, and restore the order of files of your choice or all your kDrive up to 3 months back.
• Permanently deleted files from your kDrive Trash and deleted file versions cannot be restored.‍
• Restoration can take several minutes, during which kDrive will no longer be accessible for all users, this depends on the volume of data to recover.
• No action is taken on rights and sharing.

Access the kDrive restore tool

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.

To open the restoration interface:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the chevron ‍ to develop the game Management of kDrive in the left side menu.
4. Click on Restoration:
   
5. Choose what will be affected by the backwards (the entire kDrive or only a part and if so, for which user).
6. Choose the date to return (maximum 3 months / 90 days).
7. Run the analysis and determine the sequence of operations based on the result.

After the operation, an e-mail is sent and a notification is displayed on the online kDrive.

Analysis report

An administrator who consults a restoration report launched by another administrator will not see everything concerning the personal file of the administrator who initiated the restoration:

In the analysis report view, the data are listed and grouped in relation to the current location before the reverse.

In case of conflict

At the root of the kDrive of the administrator that performed the operation (or at the user concerned) will be created a folder "Restauration (date and time)" containing a subfolder with the conflicting files called "Conflit" and another folder for the existing files currently in the target called "Upward Elements":

This guide concerns the search for information within the data stored on kDrive Infomaniak among files and folders accessible to the connected user.

Prerequisites

• Searching for content inside PDF files or spreadsheet/text documents is not possible only with the offer kDrive Pro (and kSuite Pro + Enterprise). 

Enable Search in Hosted Content

To activate this intelligent feature:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the icon Parameters ‍‍ Top right.
3. Check or select the relevant kDrive from the drop-down menu in the left side menu.
4. Click on General in the left side menu.
5. Click on Smart Features:
   
6. Click on the button to accept automatic file analysis.
7. Click the toggle switch button to activate the content search:
   

Search for an item...

... on the kDrive mobile app (app for iOS smartphone or tablet / Android)

On the main page of the kDrive app, a search field allows you to enter the text to find:

If you are browsing your folders, a magnifying glass is visible at the top right of the screen to start a search:
‍
‍
 

... on the web app kDrive (online service) kdrive.infomaniak.com)

The search bar is always placed at the top of the screen. The CMD-F or CTRL-F keyboard shortcut allows you to place the focus in the field to enter the text to find faster. The results are displayed as you search:

Click on the icon of Advanced search at the bottom of the search bar drop-down menu to filter according to the following criteria:

• location
• type of document
• date of change
• created by {kDrive user}
• Category

Once you have established your search criteria for the keyword to find, start the search with the button Search.

This guide explains how to force the synchronization of hidden files from your operating system (macOS, Windows, etc.) from the application kDrive on your computer.

Preamble

• Hidden files
  • are system files that are not visible by default in Finder or File Explorer, on macOS and Windows, respectively.
  • are generally used to store data important for operating the operating system or for specific applications.
  • Most often include configuration or cache files that constantly update and can cause synchronization errors.
• Activation of this option is not recommended and is intended for informed users. 

Show hidden files...

... on macOS

Use the Terminal or an option in the Finder. In the Finder, hold the "Order" key and press "Shift" + "."to switch the display of masked files.

... on Windows

Edit the file view settings of the file explorer. You can do this by accessing folder options in the Control Panel, selecting the "View" tab, and then checking the option to view hidden files and folders.

Sync hidden files in kDrive

To this end:

1. Make one left click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left click in the taskbar on Linux).
2. Click on the action menu ⋮ top right in the application.
3. Click on Preferences:
   
4. Click on Files to be excluded (in the partAdvanced).
5. Check the box Sync hidden files.
6. Click the blue button Save:
   

Be aware of this other guide about the excluded files listed in the table below the box " Sync Hidden Files".

This guide explains how to remove the cache (caching data, following various operations, unnecessarily taking storage space on your device) from the mobile app kDrive on iOS and Android devices.

Remove the kDrive cache...

... on iOS (iPhone, iPad)

1. Open the kDrive mobile app (iOS).
2. Press the photo/initials at the bottom right.
3. Press Settings.
4. Press Local Storage Management.
5. Delete the data you want, cache e.g. (or import which also makes it possible to unlock imports which may be blocked)...

... on Android

1. Open the settings of the Android phone.
2. See you in the section Applications or Applies and notifications e.g.
3. If necessary, press Show XX applications if the device does not display them by default.
4. Press kDrive.
5. See you in the section Storage or Storage space and cache e.g.
6. Press Clear cache.
   • Be careful if you click on the button Clear Storage you will erase all user data (e.g. login identifiers) in addition to the cache.

This guide explains how to quickly share by e-mail the content present on the online version of kDrive, accessible by web browser.

Share by e-mail from kDrive

You can send a file directly with e-mail sharing in kDrive:

1. Click here to access the web app kDrive (online service) kdrive.infomaniak.com).
2. Right-click on the file/folder or click on the action menu ⋮ to the right of the object concerned.
3. From the drop-down menu that appears choose to share the item:
   
4. Under Public sharing, activate the toggle switch of the public sharing link.
5. Click on Share by e-mail:
   
6. Choose from which address (from those currently attached to your Mail) send the file
7. Click on Continue:
   
8. Mail opens in the browser and the body of the message automatically contains links to shared content...
   1. The principle is the same as if you shared the file in directly selecting the attachment from Mail:
      
       

For documents with standard file extensions docx, xls, etc.:

• If you Allow the document to be modifiedfrom kDrive (see below) the user can (with or without prior registration) modify in its browser and then save the document you shared:
  

This guide explains how to add an attachment from kDrive to an event from a calendar / calendar on the web app Calendar Infomaniak (online service) calendar.infomaniak.com).

Preamble

• Some software or applications also allow to add an attachment and in this case, if you synchronize the calendar with that of your solution, the attached file is possible up to size maximum of 64 kb.

Add attachment kDrive

When you Create a new event on the web app Calendar Infomaniak (online service) calendar.infomaniak.com), you can add one or more attachments (links to kDrive files):

Thanks to this link, you can access kDrive directly from the Calendar event creation window:

You can add:

• a link public (everyone can access it); this will create a public link to the kDrive file
• a link Restricted (only those with access to it)

Whether the event is recurring or not, you can add files that will be shared with those who view the event in the calendar:
‍

Those invited to the event who would view the file via a synchronised application, Outlook, Gmail and others, will see the links in the description (as is the case for the possible link kMeet e.g. if a video conferencing is planned for the event).