This guide explains how to restore a deleted file from kDrive.

Recover a deleted file

Any file deleted from kDrive goes to the kDrive trash. The same goes for files you delete on a synced device using the kDrive application.

To restore a file to its original location before the trash has been emptied:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
3. Choose kDrive (universe Collaborative Tools).
4. Click on the name of the relevant object in the displayed table.
5. The kDrive tree structure is displayed in the left sidebar menu.
6. Click on Trash in the left sidebar menu.
7. Select the items to restore.
8. Click on Restore
   
   

You can restore the file to a chosen location or to its original location.

To restore a previous version of a file still present, consult this guide.

Files moved to the Trash are automatically deleted according to the following periods:

• free offer: every 30 days
• paid offers (Solo, Team, Pro): every 90 days

The date of deposit in the trash is decisive; however, you have the possibility to define an additional retention period for items deposited in the Trash from the Settings section of kDrive.

Configure the kDrive trash

The file is kept in the trash for a minimum of 3 months (then it is permanently deleted), but this period can be extended up to several months (depending on the subscribed offer) from the settings:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example).
3. Choose kDrive (universe Collaborative Tools).
4. Click on the name of the relevant object in the displayed table.
5. Click on the icon at the top right of the interface.
6. Click on Trash settings.
7. Choose the desired duration from the dropdown menu:
   

You can also access it from the link visible in the upper part of the trash window:

This guide explains how to connect to and manage multiple kDrive on mobile devices (iOS / Android). This feature allows, for example, accessing files from both a personal and a professional kDrive.

Prerequisites

• Own a kDrive
• Have the kDrive application installed on your mobile device

Accessing Different kDrives from the Mobile App

A user logged into the mobile app may already have access to multiple kDrives if they are already working with multiple kDrives outside the app, have been added to other kDrives, etc. They are all accessible as long as the user is logged in with the corresponding identifier for these kDrives.

Accessing and Managing Other kDrives

To connect with a different account and therefore access other kDrives:

from the iOS mobile app

1. Open the kDrive app
2. Tap on the circle with your initials or your avatar at the bottom right
3. Tap on the icon to the right of the kDrive name (simply to check the kDrives you already have access to)
4. Tap on Switch user
5. Tap on Add user
6. Enter the credentials of your Infomaniak account — read this guide (click here) if needed
7. Choose the kDrive to add
8. It is now possible to switch between kDrives from the User menu > Switch user, the credentials for different accounts are retained

from the Android mobile app

1. Open the kDrive app
2. Tap on the circle with your initials or your avatar at the bottom right
3. Tap on the icon to the right of the kDrive name (simply to check the kDrives you already have access to)
4. Tap on Switch user
5. Tap on Add user
6. Enter the credentials of your Infomaniak account — read this guide (click here) if needed
7. Choose the kDrive to add
8. It is now possible to switch between kDrives from the User menu > Switch user, the credentials for different accounts are retained

Disconnecting a kDrive

from the iOS mobile app

1. Open the kDrive app
2. Tap on More (bottom right) > Account management > Accounts
3. Tap on Delete the account (the kDrive will be disconnected and the files will be retained on the server)

from the Android mobile app

1. Open the kDrive app
2. Tap on the circular icon at the top right
3. Tap on the vertical 3 dots to the right of the kDrive to be deleted
4. Tap on Delete account
5. Tap on OK (the kDrive will be disconnected and the files will be retained on the server)

This guide explains how to modify the product information for kDrive (excluding the free offer). Note that there may be a delay for the applications to synchronize with the new information.

Rename and Add Notes to kDrive

To rename the product and add information to kDrive:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example).
3. Choose kDrive (collaborative tools universe).
4. Click on the name of the relevant object in the displayed table.
5. If necessary, click on Dashboard beforehand
   
6. Once on the kDrive product dashboard, click on Manage then Rename
   
   
   
7. Rename your kDrive and add a note in the advanced settings.
8. Click the blue Save button
   

This guide explains how to add and customize categories for your documents to organize and classify them.

This feature is available on kDrive (browser version).

Add a category to a document

To access kDrive:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. choose kDrive (in the Collaborative Tools section)
4. click on the name of the relevant item in the displayed table
5. the kDrive hierarchy appears in the left sidebar
   1. select the file(s)
   2. click on the label icon at the top of the table

   3. click on the category in which the file(s) should be classified
      

       

Sort your documents by category

To display only the files belonging to a category:

This guide explains how to revert changes in the file organization of your kDrive, especially if movements have occurred and you have lost track.

With the Rewind function, you can go back to a previous state, just like a time machine!

Introduction

• Restoration allows you to restore files of your choice or your entire kDrive up to 3 months ago
• Files permanently deleted from the trash and deleted file versions cannot be restored
• Restoration can take several minutes depending on the volume of data to recover
• The kDrive will not be accessible during restoration for all users
• No action will be taken on rights and shares

Accessing the kDrive restoration tool

Prerequisites

• be an administrator of the organization where the kDrive is located

To open the Rewind interface:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right of the interface (or navigate through the left side menu for example)
3. Choose kDrive (universe Collaborative Tools)
4. Click on the name of the object concerned in the displayed table
5. The kDrive tree structure is displayed in the left side menu
6. Go to kDrive Management in the left side menu
7. Click on ⟲ Restoration
8. Choose what will be affected by the rollback (the entire kDrive or only a part and if applicable, for which user)
9. Choose the date to revert to (maximum 3 months)
10. Launch the analysis and determine the next steps based on the result

After the operation, an email is sent, and a notification is displayed on the online kDrive.

Analysis Report

An administrator viewing a report of a Rewind initiated by another administrator will not see everything related to the personal folder of the administrator who initiated the Rewind.

In the analysis report view, the data is listed and grouped according to the current location before Rewind.

In Case of Conflict

At the root of the kDrive of the administrator who performed the operation (or at the concerned user's), a folder "Rewind (rewind date and time)" will be created containing a sub-folder with conflicting files called "Conflict" and another folder for files currently existing in the target called "Subsequent Items".

This guide deals with searching for information within the data stored on Infomaniak's kDrive, including files and folders accessible to the logged-in user.

Enable search in hosted content

Searching for content within PDF files or spreadsheet/text documents is possible with the kDrive Pro offering (and kSuite Pro + Enterprise). To activate this smart feature:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example).
3. Choose kDrive (Collaborative Tools universe).
4. Click on the name of the relevant object in the displayed table.
5. Click on the icon in the top right corner of the interface.
6. Check the kDrive affected by your settings.
7. Click on General in the left side menu.
8. Click on Intelligent Features:
   
9. Click the button to accept automatic file analysis.
10. Toggle the button to activate content search:
    

Search for an Item by Name

on the iOS / Android mobile app

On the main page of the kDrive app, a search field allows you to enter the text to find:

If you are browsing through your folders, a magnifying glass is visible at the top right of the screen to launch a search:

on a Web browser

The search bar is always located at the top of the screen. The CMD-F or CTRL-F keyboard shortcut places the focus in the field to enter the text to find more quickly. Results are displayed as you type your search:

Click on the advanced search icon at the bottom of the search bar drop-down menu to filter by the following criteria:

• Location
• Document type
• Modification date
• Created by {kDrive user}
• Category

Once you have set your search criteria for the keyword to find, initiate the search using the Search button.

This guide explains how to upgrade a free kDrive and switch to a paid plan, for example, to increase its maximum storage size. You can also free up storage on kDrive.

Get more space on free kDrive

To access the current kDrive offer and change your plan:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface
3. Choose kDrive
4. Click on the ⋮ icon to the right of your kDrive name
5. Click on Upgrade my plan to convert the free plan into a more comprehensive paid plan
   

You will retain the email address created when you subscribed to the free plan.

Order a new kDrive

There is no limit to the number of (paid) kDrives you can add to your Infomaniak account. To order a new kDrive, click here.

This guide explains how to force the synchronization of hidden files from your operating system (macOS, Windows, etc.) using the kDrive application on your computer.

Introduction

Hidden files are system files that are not visible by default in Finder or File Explorer, on macOS and Windows, respectively. They are typically used to store important data for the operating system's operation or for specific applications.

To display hidden files on macOS, you can use the Terminal or an option in Finder. In Finder, hold down the "Command" key, then press "Shift" + "." to toggle the display of hidden files.

To display hidden files on Windows, you need to change the file display settings in File Explorer. You can do this by accessing folder options in Control Panel, selecting the "View" tab, and checking the option to display hidden files and folders.

Synchronize Hidden Files in kDrive

For this:

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux)
2. Click on the action menu ⋮ in the top right of the application
3. Click on Preferences
   
4. Click on Files to Exclude (in the Advanced section)
5. Check the box Synchronize Hidden Files
6. Click on the blue button Save
   

Also read this guide about the excluded files listed in the table below the "Synchronize Hidden Files" checkbox.

This guide explains how to control the storage space used and how to make room on your Drive. The Free kDrive offer includes maximum storage of 15 GB; Do you want to increase the total space?

View used space

1. access your kDrive from kdrive.infomaniak.com 
2. in the left side panel is indicated the storage space used
3. for a more detailed overview go to Manage storage space

Free up storage space

To recover free space on your free kDrive, it is not enough to delete large files (videos, etc.) because the files always take up space once placed in the trash.

Empty the kDrive trash

You must manually empty the trash to permanently delete the files located there:

1. from the left side panel select   Trash
2. it is possible to delete all the files in the trash by clicking on the Empty trash button
3. or delete files on a case-by-case basis by clicking on the icon to the far right of the file in question, then select Permanently Delete

Also note: whenever a modification is made to one of your files, kDrive saves up to 30 versions for 30 days . This allows you to navigate between multiple versions of a file and be able to restore an older version if needed.

It is possible to delete all versions of the document by clicking on the Delete all versions button or to delete versions on a case-by-case basis, by clicking on the icon then clicking on Delete , but this does not particularly free up place because this versioning is not counted in your kDrive storage space.

This guide explains how to quickly share content via email from the online version (webview) of kDrive.

Share via Email from kDrive

You can directly send a file using the email sharing feature in kDrive:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose kDrive (under Collaborative Tools)
4. Click on the name of the relevant item in the displayed table
5. Right-click on the relevant file/folder or click on the action menu ⋮ to the right of the item:
   
6. In the dropdown menu that appears, choose to share the item:
   
7. Under Public Sharing, activate the toggle button for the public sharing link
8. Click on Share via Email:
   
9. Choose from which address (among those currently linked to your Mail) to send the file
10. Click on Continue
    
     
11. Mail opens in the browser, and the message body automatically contains links to the shared content:
    

The principle is the same as if you were sharing the file by directly selecting the attachment from Mail:


 

For documents with file extensions like docx, xls, etc.:
 

If you allow document editing from kDrive (see below), users can (with or without prior registration) edit in their browser and save the shared document: