This guide explains how to manage the behavior of deleted files and the trash can of kDrive.

Foreword

• When a file is deleted from one of the tools synchronized with kDrive, the Web app kDrive (online service kdrive.infomaniak.com) moves the file to its trash.
• The file remains there for a minimum of 30 days after its arrival, but some offers may set a retention period of up to 365 days.
• If this kDrive trash can is emptied, it is impossible to recover its contents.
• If the recycle bin of the operating system on which kDrive is installed is emptied, this does not empty the recycle bin of the Web app kDrive.

TRANSLATION_ERROR

… of the kDrive web app

To access the files in the trash:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Trash in the left sidebar to view the files it contains.
4. Click on Settings to configure the retention period for files in the trash can:
   
5. Select the desired duration from the drop-down menu (3 months, 6 months, 1 year).
6. Confirm the setting by clicking the Confirm button:
   
   • You can also access it by clicking on the Settings icon ‍ at the top right of the interface (point 3 in the image above) then on Trash Settings in the left sidebar (point 4).

... of the desktop app kDrive

To choose whether deleting a file on the web app (online service kdrive.infomaniak.com) or the mobile app (application for iOS/Android smartphone or tablet) should move the synchronized file with the desktop app (desktop application for macOS / Windows / Linux) to the computer's recycle bin:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ to the right on the window that appears.
3. Click on Application Preferences:
   
4. Turn the toggle switch on or off to decide whether to send the synchronized version to the computer's recycle bin:
   

Fixing an issue with sending to the trash on computer

In rare cases, it may happen that despite a setting to move files to the trash (point 4 above), the desktop app kDrive (desktop application on macOS / Windows / Linux) permanently deletes the deleted file on the computer…

• … on the Web app (online service kdrive.infomaniak.com)…
• ... or on the mobile app (application for smartphone or tablet iOS / Android)...
• TRANSLATION_ERROR

instead of moving it to the trash:

• Insufficient space: the trash can has reached its maximum configured size.
• No trash bin: some file systems, such as network drives, removable drives (e.g. USB key), may not have a trash bin.

This list is not exhaustive but it covers most of the cases that will not be reported to the user. Other issues, such as those related to the use of read-only mounted disks, will be taken into account and reported to the user.

Restore a file from the trash…

... on the kDrive web app

To restore a file to its original location when the trash has not yet been emptied:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Trash in the left sidebar.
4. Select the items to restore.
5. Click on Restore:
   
    

You can restore the file to a location of your choice or to its original location.

To restore an entire kDrive to its state before files were moved or reorganized, refer to this other guide.

To restore a previous version of an existing file, refer to this other guide.

This guide explains how to modify the product information for kDrive (excluding the free offer). Note that there may be a delay for the applications to be synchronized with the new information.

Rename a kDrive

To rename the product and add information to kDrive:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Rename product.
   
4. Rename your kDrive.
5. Click on the Save button.

This guide explains how to add and customize the categories of your documents to organize and sort your documents on the Web app kDrive Infomaniak (online service kdrive.infomaniak.com) and the mobile app kDrive (application for iOS/Android smartphone or tablet).

Introduction

• A category (or multiple at the same time) can be assigned to kDrive files and folders.
• The assignment of a category is different from setting a color, which can also be assigned to folders and be visible on the web and mobile apps (only available with paid kDrive plans).
  • However, there will be no synchronization of colors between a kDrive folder synchronized by the desktop app on macOS, and the web or mobile apps:
    

Add a category to a document…

… on the kDrive Infomaniak web app (online service kdrive.infomaniak.com)

To assign a category to a kDrive file or folder:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. The kDrive tree view appears in the left sidebar:
   1. Select the file(s).
   2. Click on the label icon at the top of the table.
   3. Click on the category in which the file(s) should be classified:
      

You can also create a new category with a name of your choice:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. The kDrive tree view appears in the left sidebar:
   1. Click on the icon ‍ in the CATEGORIES column of your file.
   2. Enter the desired name in the field provided for this purpose.
   3. Click on the icon ‍‍ under the text field to create your category:
      

... on the mobile app kDrive (app for iOS/Android smartphone or tablet)

To assign a category to a kDrive file:

1. Press the action menu ⋮ located to the right of the relevant item.
2. Tap on Manage categories.
3. Click on the desired category or categories.
4. Return to the content using the back arrow at the top left:
   
   

Sort your documents by category on…

… on the kDrive Infomaniak web app (online service kdrive.infomaniak.com)

To display only the files in your kDrive that belong to a specific category:

This guide explains how to go back in the organization of your files in your kDrive, especially if movements have occurred and you have lost track.

Preamble

• The restore or Rewind allows you to go back to a previous state, like a time machine, and restore the order of your chosen files or your entire kDrive up to 3 months back.
• Files permanently deleted from your kDrive trash and deleted file versions cannot be restored.‍
• The restoration may take several minutes, during which kDrive will be inaccessible for all users, depending on the volume of data to be recovered.
• No action is taken on rights and shares.

Access the kDrive restoration tool

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.

To open the restoration interface:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the chevron ‍ to expand the kDrive Management section in the left sidebar.
4. Click on Restore:
   
5. Select what will be affected by the rollback (the entire kDrive or just a part and if applicable, for which user).
6. Choose the date to revert to (maximum 3 months / 90 days).
7. Start the analysis and determine the next steps based on the result.

After the operation, an email is sent and a notification is displayed on the kDrive online.

Analysis report

An administrator viewing a report of a restoration initiated by another administrator will not see everything related to the personal folder of the administrator who initiated the restoration:

In the analysis report view, the data is listed and grouped according to the current location before the rollback.

In case of conflict

At the root of the kDrive of the administrator who performed the operation (or for the user concerned) a folder named "Restauration (date and time)" will be created, containing a subfolder with the conflicting files called "Conflit" and another folder for the files currently existing in the target called “Éléments postérieurs”:

This guide explains how to connect and manage multiple kDrive on mobile devices (iOS/Android). This feature allows you, for example, to access files from a personal kDrive and a professional kDrive.

Prerequisites

• Have a kDrive.
• Have the mobile app kDrive.

Accessing different kDrive accounts from the mobile app

A user connected to the mobile app may already have access to multiple kDrive if they are already working with multiple kDrive outside the app, if they have been added to other kDrive, etc. They are all accessible as long as the user is logged in with the login credentials corresponding to these kDrive.

Access and manage other kDrive… 

To log in with a different account and thus access other kDrive:

… from the iOS mobile app

1. Open the app kDrive.
2. Tap on the badge with your initials or your avatar at the bottom right.
3. Tap the icon to the right of the kDrive name (to simply check the kDrive you already have access to).
4. Tap on Change user:
   
5. Tap on Add a user:
   
    
6. Enter the credentials for your Infomaniak account — refer to this other guide if needed.
7. Select the kDrive to add.
8. It is now possible to switch from one kDrive to another from the menu User > Change user, the credentials of the different accounts are saved:
   

... from the Android mobile app

1. Open the app kDrive.
2. Tap on the pill with your initials or your avatar at the bottom right.
3. Tap the icon to the right of the kDrive name (just to check the kDrive you already have access to).
4. Tap Change user.
5. Tap Add a user.
6. Enter the credentials for your Infomaniak account — refer to this other guide if needed.
7. Select the kDrive to add.
8. It is now possible to switch from one kDrive to another from the menu User > Change user, the credentials of the different accounts are saved.

Disconnect a kDrive…

… from the iOS mobile app

1. Open the app kDrive.
2. Tap on More (bottom right) > Account management > Accounts.
3. Tap Delete account (kDrive will be disconnected and files will be kept on the server).

... from the Android mobile app

1. Open the app kDrive.
2. Press the circular icon at the top right.
3. Press the three vertical dots all the way to the right of the kDrive to be deleted.
4. Press Delete account.
5. Press OK (kDrive will be disconnected and the files will be kept on the server).

This guide concerns the search for information within the data stored on kDrive Infomaniak among files and folders accessible to the connected user.

Prerequisites

• Searching for content inside PDF files or spreadsheet/text documents is not possible only with the offer kDrive Pro (and kSuite Pro + Enterprise). 

Enable Search in Hosted Content

To activate this intelligent feature:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the icon Parameters ‍‍ Top right.
3. Check or select the relevant kDrive from the drop-down menu in the left side menu.
4. Click on General in the left side menu.
5. Click on Smart Features:
   
6. Click on the button to accept automatic file analysis.
7. Click the toggle switch button to activate the content search:
   

Search for an item...

... on the kDrive mobile app (app for iOS smartphone or tablet / Android)

On the main page of the kDrive app, a search field allows you to enter the text to find:

If you are browsing your folders, a magnifying glass is visible at the top right of the screen to start a search:
‍
‍
 

... on the web app kDrive (online service) kdrive.infomaniak.com)

The search bar is always placed at the top of the screen. The CMD-F or CTRL-F keyboard shortcut allows you to place the focus in the field to enter the text to find faster. The results are displayed as you search:

Click on the icon of Advanced search at the bottom of the search bar drop-down menu to filter according to the following criteria:

• location
• type of document
• date of change
• created by {kDrive user}
• Category

Once you have established your search criteria for the keyword to find, start the search with the button Search.

This guide explains how to force the synchronization of hidden files from your operating system (macOS, Windows, etc.) from the application kDrive on your computer.

Preamble

• Hidden files...
  • are system files that are not visible by default in Finder or File Explorer, on macOS and Windows, respectively.
  • are generally used to store important data for the operating system's functioning or for specific applications.
  • Most often include configuration or cache files that update continuously and can cause synchronization errors.
• Enabling this option is not recommended and is intended for advanced users. 

Show hidden files…

… on macOS

In the Finder, hold down the "Command" key, then press "Shift" + "." to toggle the display of hidden files.

… on Windows

Modify the file display settings in File Explorer. You can do this by accessing the folder options in the Control Panel, selecting the "View" tab, and then checking the option to display hidden files and folders.

Synchronize hidden files in kDrive

To do this:

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ in the top right corner of the application.
3. Click on Preferences:
   
4. Click on Files to exclude (in the Advanced section).
5. Check the box Synchronize hidden files.
6. Click on the blue Save button:
   

Familiarize yourself with this other guide regarding the excluded files listed in the table below the "Synchronize hidden files" checkbox.

This guide explains how to delete the cache (data cached after various operations, unnecessarily taking up storage space on your device) from the mobile app kDrive on iOS and Android devices.

Delete the kDrive cache…

... on iOS (iPhone, iPad)

1. Open the kDrive mobile app (iOS).
2. Tap on the photo/initials at the bottom right.
3. Tap on Settings.
4. Tap on Local storage management.
5. Delete the data you want, cache for example (or import which also allows you to unlock any blocked imports)…

... on Android

1. Open the settings of the Android phone.
2. Go to the Applications or Apps & notifications section, for example.
3. Optionally, tap on Show XX apps if the device does not display them by default.
4. Tap on kDrive.
5. Go to the Storage or Storage and cache section, for example.
6. Tap on Empty cache.
   • Warning if you click on the Clear storage button you will delete all user data (login credentials for example) in addition to the cache.

This guide explains how to quickly share by email content present on the online version of kDrive, accessible via web browser.

Share by email from kDrive

You can send a file directly via email sharing in kDrive:

1. Click here to access the kDrive web app (online service kdrive.infomaniak.com).
2. Right-click on the file/folder in question or click on the action menu ⋮ to the right of the item in question.
3. From the dropdown menu that appears, choose to share the item:
   
4. Under Public sharing, turn on the toggle switch for the public share link.
5. Click on Share by email:
   
6. Choose which address (from those currently linked to your Mail) to send the file from
7. Click on Continue:
   
8. Mail opens in the browser and the body of the message automatically contains the links to the shared content…
   1. The principle is the same as if you shared the file by directly selecting the attachment from Mail:
      
       

For documents with file extensions such as docx, xls, etc.:

• If you allow the modification of the document from kDrive (see below), the user will be able (with or without prior registration) to modify it in their browser and then save the document you shared:
  

This guide illustrates the different types of sharing that can be done within the shared folder of kDrive and explains how to limit access to the folder if some users should not access everything that is already there. It is very easy to change a share at any time.

Going from a simple share to a kSuite invitation

Imagine…

• … a kDrive within a kSuite…
• … with 1 user only out of 3…
• … data in the shared folder and in the personal folder.

A. Result of a share without requiring registration of the invited user

A folder present in the shared folder is first shared with a new user completely external to this kDrive and to Infomaniak, via a public sharing link:

1. Right-click on the folder or subfolder concerned.
2. Choose the Share item.
3. Stay on the first tab by adjusting the security settings according to your needs.
4. Copy the link to send it, or send it directly from the window:
   

Consequently, the user who consults this public link obtains this type of view and can navigate, see and download the files, all in read-only :

B. Result of a share with registration (not counted in kSuite)

A folder present in the shared folder is now shared with an "external" type user who will have to register or at least log in to their account if they already have one, and accept the invitation.

For this, you must this time choose the second sharing tab:

1. Right-click on the folder or subfolder concerned.
2. Choose the Share item.
3. Click on the second tab.
4. Indicate the email address of the user concerned.
5. Click to add it (the manipulation can be done for several users at once):
   
6. Regarding the freedom given to the user to modify or not the part of the kDrive to which he will have access, the choice retained here is that of Modify.
7. Click on Send Invitation:
   
8. This choice (cf point 6 above) will allow to invite this person as an external user in the first instance — read below for the complete kSuite invitation):
   
9. The administrator can see the pending request and resend the invitation if necessary:
   
10. The invited person receives an e-mail to register as an Infomaniak user:
    
11. The person fills out the form, their email address is pre-filled, it will be their Infomaniak user account ID:
    
12. Once the registration is complete, a simplified kDrive interface with "Shared with me" on the left allows access to the shared content (only, and not the entire shared folder) and to modify it:
    
    • Any modifications made are common to all users who have access to this part of this kDrive.
    • The user does not have a private/personal space.
    • He can install the kDrive mobile/desktop app and connect to it but no data will be visible:
      

C. Result of a share with registration as a kSuite user

Imagine now that no sharing or invitation has yet taken place. Redo points 1 to 7 above, then at point 8…:

1. … Invite this person as a kSuite user by clicking on the link that opens user management in a new tab:
   
2. Create the kSuite user (following the A-B-C order below):
   
3. Start creating the user (following the D-E-F-G-H order below):
   • D — Enter a first name and a last name.
   • E & F — Depending on your needs, give them extended or rather limited rights within the Organization, here a user status only (take note of the various permissions (right of access to products for example) and administrative contact preferences of a user within an Organization).
   • G — Choose whether or not to create an email address for the user; this influences the way you allow the user to connect (here with the email address of their choice - while sending the invitation to another email address).
   • H — The next step allows you to integrate the user into a possible work team:
     
4. Once the procedure is complete:
   • I — The invited person receives an e-mail to register as an Infomaniak user but you can provide the link by other means such as a QR code.
   • J — Depending on the role assigned to the invited person (cf point E above) you can define at any time which products they can manage on the Infomaniak Manager:
     

D. Restricting user access

Once registration is complete, the new user's kDrive interface usually allows access to all the content that has been shared with all kDrive users.

If the invited user sees nothing in the shared folder, check from the administrator account if the sharing rights have been extended to all kDrive users:

 

The opposite is also possible: if the new kSuite user accesses the entire shared folder and this is not desired, the administrator must modify the sharing of the parent folder (the folder at the root of the shared folder for example):

1. Right-click on the parent folder, choose the Share item then choose the second sharing tab and click on Manage on the right to delete the sharing (the effect is recursive and therefore applies to all the elements contained within the parent folder):
   
2. Then make a share again but more restricted from the folder concerned and check the access column on the kDrive tree:
   
    
3. And here the user only sees a part of the shared folder:
   
4. And this time, if the user installs the kDrive app, they can choose the kDrive in question:
   
5. They can access the files on the computer: