This guide explains how create, record and edit an Office file (text, spreadsheet, presentation...) on the Web app kDrive (online service) kdrive.infomaniak.com).

Preamble

• Be aware of this other guide if you are looking for information on publishing documents on the kDrive mobile app (app for iOS/Android smartphone or tablet).
• Your files are never analysed and are exclusively stored in Switzerland. 

PDF files

Be aware of this other guide if you are looking for information on the editing (including signature) of documents in format PDF.

Text files, spreadsheet, presentation...

Prerequisites

• To create and collaborate on a spreadsheet or text, etc. directly on the web app, the weight of the file in question must be less than 100 Mo If not, the download of the document will be proposed and it will have to be edited in Local on your computer with an Office-type application (onlyOffice e.g.).
  • Beware, therefore, of the pictures you insert into your documents (compress them to reduce their size & quality if necessary).

The Web app kDrive (online service) kdrive.infomaniak.com) natively integrates applications Docs, Grids and Items to create, modify and collaborate online on Word-type documents .docx, Excel .xlsx and PowerPoint .ppsx:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Open the folder in which to create an Office document if necessary.
3. Click on the button New Upstairs to the left.
4. Choose the type of document to create:
   
   1. word processing document
   2. workbook (workingsheet)
   3. Presentation
   4. Notepad
   5. document draw.io For diagrams, diagrams and wireframes
   6. Web Favourites
5. Give the file a name.

Save File

When you are working online on your Word, Excel or PowerPoint files, these are automatically saved every time you make changes to it.

In case of doubt, you can manually save a document:

• Click on File then on Save (If "Save" is disabled, the file has already been saved).
• If necessary, you can download a copy of your file in the format of your choice by clicking on Download as...
  

Files with password

When working online on your Word, Excel or PowerPoint files, they can be previously password protected. Therefore the password will be required for you to open the file in the Infomaniak interface but it will disappear when saving your document within the kDrive.

Indeed, it is not possible to put a password when saving a document on kDrive, nor to keep the existing password.

Add Bookmark

A feature allows you to add a bookmark, sort of shortcut to a favorite passage of your document or the equivalent of a anchor web page:

1. Edit a text document on kDrive.
2. Select the end of the text to be used as a reference point.
3. Click on the tab References.
4. Click on Bookmark:
   
5. Name your bookmark.
6. Click on the button Add.
7. Your bookmarks are added below:
   

Quickly go to created bookmarks

Once the document has been opened:

1. Click on the tab References.
2. Click on Bookmark.
3. Click on the bookmark name to be achieved.
4. Click on the button Go to so that the document opened in the background is displayed exactly in the previously defined location:
   

Create a sharing link leading directly to the bookmark

Once the document has been opened:

1. Click on the tab References.
2. Click on Bookmark.
3. Click on the bookmark name to be achieved.
4. Click on the button Getting a link to share your document and get a link that will lead the user to the exact location of your bookmark.
5. Click on the button Copy to put it directly in the clipboard:
   

Users kSuite: be notified on kChat

A feature allows users to tag (mention) colleagues in the comments of a document via a "+" followed by the user's name:

1. Edit a document on kDrive.
2. Click on the tab Collaboration.
3. Click on Leave a comment.
4. Enter your comment by mentioning a user if necessary: type the sign + followed by the name:
   

The tagged user receives an e-mail with the relevant details: name of the author of the comment, link to the document, date and time of the comment.

If the mentioned user is online on kChat (of the relevant kSuite), instead of receiving an e-mailhe will receive a notification via kChat Bot. If the user is offline or in "do not disturb" mode, the system will send an e-mail.

This guide explains how to save attachments (PJ) from an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com). You will be able to save all the files attached to a message in 1 click, in an archive .zip on your computer, or within your kDrive etc.

Exporting PJ from the Web Mail app

To export the attached files received by mail:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. See the email message containing the attachments you wish to save.
3. Click on the trombone icon
4. or directly above the attached files:
   
   • Choose Download all to create an archive in format zip to download on your device.
   • Choose Save All in kDrive to choose the kDrive (from the ones to which you are attached by your Organization) and the desired location on it to save the files.

Read more

• Export all emails from an email address
• Export an e-mail to kDrive
• Share a specific e-mail

This guide explains how to launch the registration of an online meeting organized with kMeet the ethical solution of free video conferencing by Infomaniak, in order to obtain a video of the intervention in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Owning a kDrive.
• Be the moderator of the video conferencing to be recorded.
• Do not create video conferencing encrypted by a custom key.

Save a meeting kMeet to kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet viakmeet.infomaniak.com or from one of the applications For computers or mobile devices.
2. Once in the meeting, click on the action menu○○○ in the kMeet toolbar.
3. Click on the icon Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the video conferencing:
   
5. To stop the backup, click the icon again ⋮ all at the bottom right then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive from the close of the virtual lounge where the meeting took place (so as soon as all participants left the video conferencing).

The recording of the video is server-side and does not generate any charge for the computer of the participant who launched it.

This guide explains how to see how your storage space kDrive is used and how to increase its capacity if needed.

Preamble

• The maximum number of files per kDrive is not a fixed limit, but if it is exceeded, the stability of the storage system and the kDrive application cannot be guaranteed by Infomaniak.
• Only special conditions Backup and storage that you can find on your Manager are true.

Existing limits

The following is an indication of the kDrive offers:

View kDrive storage space

To access kDrive:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Click on the chevron ‍ to develop the game Management of kDrive in the left side menu.
3. Click on Storage space in the left side menu:
   
4. Choose the large files (or file versions which are also recorded in the storage space) using the drop-down menu:
    
5. Click on the action menu ⋮ located to the right of a list file to perform an action (e.g. removal).

Increase storage space kDrive

Prerequisites

• Sufficient permission within the Organization and/or kSuite.

To change the kDrive storage space:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Click on Scoreboard in the left side menu under Management of kDrive.
3. Click on Manage.
4. Click on Change offer:
   
   • The choice will be offered to you of either modify the offer (Solo > Team > Pro) or changing storage space maximum of your kDrive:
     
   • Once the offer has been changed, click on Next and proceed with the payment.

This guide explains how to solve a problem of access or use of kDrive on Windows and macOS when third-party software can interfere with your sync.

Preamble

• The kDrive application can sometimes encounter problems of interaction with Windows or macOS firewalls as well as with software solutions of antivirus or cleaning.
• This can lead to the impossibility of synchronizing files correctly or using kDrive.
• In the event of a problem, it is therefore necessary to achieve allow kDrive within these applications and list blank (or whitelist) at least two essential components:
  1. kDrive.exe‍
  2. kDrive_client.exe‍

Allow kDrive to...

... macOS

1. Open System Preferences
2. Click on Security or Security and confidentiality
3. Select Firewall
4. Click on the lock icon in the preferences pane and enter an administrator name and password
5. Click on the button Firewall Options
6. Click on Add an application (+)
7. Select Applications (read the preamble) for which to allow incoming connection privileges
8. Click on Add
9. Click on Okay.

... Windows 10

1. Open the Start menu
2. Click on Parameters
3. In the search field Find Parameterenter Firewall
4. Click on Windows firewall
5. On the left click on Allow an application or feature via Windows firewall
6. Now the windows Authorized application will appear
7. Click on the button Edit Settings
8. Check the boxes next to the applications you want to allow via the Windows firewall (read the preamble)
9. Do not forget to check also the boxes under the type of networks which will enable this communication (private or public)
10. Click on Okay. to save your new settings

... Windows Defender

1. Open Windows Defender from the reporting area
2. Select Protection against viruses and threats
3. Open protection against viruses and threats
4. Scroll down and select Add or remove exclusions in the section Exclusions
5. Click on Add Exclusion
6. Add Files (read the preamble)
7. Confirm selection

... Avast

1. Open user interface Avast from the notification area
2. Open Parameters
3. Choose General
4. Open Exclusions
5. Click on File Paths then on Browse
6. Add Files (read the preamble)
7. Confirm changes and activate protection in real time

... AVG

1. Be aware of this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

... Avira

1. Right-click on the Avira icon in the notification area and disable protection in real time
2. Develop Avira from the reporting area
3. Click on Supplements
4. Select Configuration in the context menu
5. Open protection of the PC then Scan
6. Select Exceptions then Add
7. Add Files (read the preamble)
8. Return to protection of the PC and expand real-time protection
9. Click on Exceptions then on Add
10. Add Files (read the preamble)
11. Confirm changes and activate protection in real time

... Bitdefender

1. Be aware of this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

CCleaner

1. In CCleaner, click on the icon Options
2. Click on the button Exclude
3. Click on Add
4. Add Files (read the preamble)

... CleanMyMac

1. Click on See details in the module analysis summary screen
2. Review the items displayed in the detailed results screen
3. Click on the items to hide by holding the Ctrl key down
4. From the context menu, select Add to the exclusion list
5. Add Files (read the preamble)

... ESET

1. Open ESET from the notification area
2. Press F5 to open the Advanced configuration
3. Open Antivirus and antispyware
4. Select Exclusions
5. Click on Add... in the right pane
6. Add Files (read the preamble)
7. Confirm changes and reactivate protection in real time

Kaspersky

To reduce problems with using kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com of the analysis:

In case of persistent problem uncheck the box (3) below:

... Malwarebytes

1. Open Malwarebytes
2. Select Parameters
3. Choose Exclusions from malware
4. Click on Add File to exclude a file
5. Add Files (read the preamble)
6. Confirm selection and run program

McAfee

1. Be aware of this other guide by selecting the files (read the preamble) to exclude kDrive.

... Norton

1. Be aware of this other guide by selecting the files (read the preamble) to exclude kDrive.

This guide provides guidance for synchronizing kDrive with a Qnap NAS (or vice versa) via protocol WebDAV which can be found in the application HBS 3 Hybrid Backup Sync.

Prerequisites

• Have a Qnap NAS accessible from the Internet.
• Know your kDrive ID ( kDrive ID).

Sync kDrive and Qnap via HBS 3

To this end:

1. Connect to the Qnap NAS (QTS) administration interface.
2. If necessary, download and install the app HBS 3 Hybrid Backup Sync.
3. Open HBS 3.
4. Go on Sync from the menu on the left.
5. Create a synchronization task ( Two-way Sync Job).
6. Choose WebDAV in the list of Cloud providers:
   
7. For account settings, use the following information:
    
   • Server Address: https://IDkDrive.connect.kdrive.infomaniak.com (read the prerequisites above)
   • Username: e-mail address to the Infomaniak user account
   • Password: application password in the case of dual authentication enabled or ‍that of your Infomaniak user account if you did not activate the 2FA
8. Choose the local and destination folder:
   
9. Customize the frequency of the task.
10. Finish the assistant.

This guide details the actions to be performed in priority if you do not see any difference between your website after a change you would have made on it, and its version before change. These tips are also valid if you encounter problems when using the Infomaniak product interface.

Preamble

• During your browsing, a web browser saves the data consulted in a reserved space, in order to avoid asking the server again for the data already consulted, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser tangles the brushes. The sites can then misdisplay or display an obsolete version.
• Clearing the cache makes it safe to have the latest version of the page or folder viewed.

Clear Web browser cache ...
 

... on Safari

Choose your macOS version to learn more about theApple support.

... on Google tools (Chrome, Android, etc.)

Get to know theGoogle Help.

... on Firefox

Get to know theMozilla Help.

... on Edge / Internet Explorer

Get to know theMicrosoft Help.

This guide explains how to retrieve and transmit debugging information (logs, reports, and error records) from the kDrive application in case of a problem on macOS, Windows, or Linux.

Introduction

• For various reasons (such as a file type or a filename length exceeding commonly accepted limits, etc.), kDrive app synchronization may no longer progress.
• Logs allow Infomaniak Support to better follow up on the problem that might occur between your device and the kDrive application.
• Extended logs “record” kDrive activity from the moment you activate them, allowing Infomaniak to better trace the issue.
• Check these other guides to try to resolve the issue without sending the logs: conflicts and known issues.

Save and share logs with Support

When requested by Infomaniak Support:

1. Open the kDrive app on your computer, the app icon must be visible in the notification area.
2. Left-click on the app icon in your computer’s notification area (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
3. Click on the action menu ⋮ on the right side of the app window.
4. Select App Preferences:
   
5. Scroll down to the Advanced section and click the arrow to the right of Debugging Information:
   
6. Check the box for extended logs as shown in the image below:
   
7. Click the SAVE button and let the app run for at least 10 minutes.
8. Return 10 minutes later to the same location (steps 1-6 above) and then click the blue button to share your debugging information with Infomaniak Support:
   
9. Inform Infomaniak Support of this action in the ongoing conversation.

Alternative Method

If there is an issue with the method above:

1. Click on the blue link to the left to Open the debugging folder.
2. From this folder, you will have access to all of kDrive’s bug reports on your device:
   
    

If the app doesn’t open, you can also access the logs through these paths:

• macOS: /private/var/folders/h_/5c_k9rr564q0kzqv8rz8_dn80000gn/T/kDrive-logdir (note that "h_/5c_k9rr564q0kzqv8rz8_dn80000gn" will be different on your computer)
   
• Windows (copy-paste into File Explorer): C:\Users\%USERNAME%\AppData\Local\Temp\kDrive-logdir (if necessary, enable hidden files and folders in Windows Explorer)
   
• Linux: /tmp/kDrive-logdir/ 

To manually send the collected files:

1. If the files are not large, send them directly to Infomaniak Support in the ongoing conversation.
2. If the files are large, compress them into a .zip format and send them to Infomaniak Support in the ongoing conversation.
3. If they are still too large to send by email, upload the .zip archive to swisstransfer.com to obtain a sharing link that you can provide to Infomaniak Support in the ongoing conversation:
   

This guide details the means used by Infomaniak to secure all your data kDrive, whether personal (medical data, identification or connection information) or even sensitive (financial information, trade secrets, intellectual property information, research and development, etc.).

Data security and confidentiality

The kDrive infrastructure consists of several services and servers based on different technologies. The content and structure of each client's content are systematically encrypted and permanently stored on at least 3 locations in several Infomaniak-controlled data centers. The data is stored and processed exclusively in data centers installed in Switzerland. The TIER III+ data centres guarantee high availability and redundancy of N+1 for its critical components.

Storage is done via Swift, a distributed and highly available cloud data storage technology.

kDrive integrates several levels of protection to protect files:

1. To protect the data being transferred, the use of SSL/TLS encryption protocol.
2. To protect saved data, 128-bit AES encryption (AES-128-CBC) with an individual and unique key per kDrive space.

Infomaniak regularly tests kDrive applications and infrastructure to identify possible security vulnerabilities that they may present, thereby enhancing security and providing protection against attacks.

But also...

• kDrive offers a log of access to the data and a history of the actions can be consulted directly from the Manager; it is possible to access a progress report to monitor the history of user actions throughout your kDrive; you can also track your data and changes made to each document, spreadsheet or presentation.
• Only people with a link to public files can view them.
• The two-step validation offers an additional level of security when connecting; if you use the two-step validation, you can choose e.g. authentication by kAuth application.
• Be aware of this other guide if you are looking for information on data analysis.

This guide explains how to add, block or delete a user from a kDrive To learn more about managing users' rights, read more about this other guide.

Prerequisites

• The user will need to create (or own) an Infomaniak account to accept the invitation and join the kDrive.

Add User

To this end:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Invite New User:
    
   
    
    
5. Click on:
   • Add a user to the Drive to choose a user already present in your Organization,
   • Add a user to my organization to invite an external user.
6. Enter the email address of the user to invite and specify their rights.
7. Click Invite.

The user will then receive an email that will allow him to accept the invitation (valid 1 month). It will be indicated as a waiting guest user in the user management of kDrive.

With kSuite it's pretty much the same thing:


 

Block a user

This feature prevents a user from accessing files from the web interface of kDrive and from the application on a device:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Manage Users.
5. Click on the action menu to the right of the user in the table that appears.
6. Click Block User and confirm action:
   

To unblock a user, simply follow the same procedure.

How to delete a user

If a user leaves your company or team, there are several options available to you as an administrator. You can choose...

• ... block the user for a certain time (see above).
• ... completely delete the user and his files.
• ... delete the user and keep his files for 6 months.
• ... delete the user and transfer his files to another user.

Actions to remove a user:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Manage Users.
5. Click on the action menu to the right of the user in the table that appears.
6. Click Remove User
7. Choose whether or not to store the user's data:
   • Keep the user's files for 6 months or transfer them to another user.
   • Delete user files immediately and permanently.
8. Click Delete Access Rights.

Remove an external user from kDrive

External users are those to whom you have only shared one or more files/folders without giving them access to the complete kDrive:



 

To remove an external user:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Manage Users.
5. Click on the action menu to the right of the relevant external user in the array that appears.
6. Click Remove Access to kDrive:
   
    

You can also go to the location of the shared file and click on the share column to remove access to the user concerned:

You can:

• Stop sharing the file with it (it will continue to see the other files if you have shared others)
• remove its access to all files you have shared with it from this kDrive

Note that the external user can also withdraw himself by shutting down access to the shared file if he no longer wishes to access this file:

It will no longer appear in external users.