This guide explains how to save email attachments (PJs) from Mail Infomaniak. You can thus backup all attached files to a message in a .zip archive on your computer, or within your kDrive, etc. with just one click.

Exporting Attachments from Mail

To export received email attachments:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
2. View the email message containing the attachments you want to save
3. Click on the paperclip icon
4. Or directly above the attached files:
   
   • Choose Download All to create a zip archive to download to your device
   • Choose Save All to kDrive to select the kDrive (among those you are attached to by your organization) and the desired location on it to save the files

Learn More

• Exporting all emails from an email address
• Exporting an email to kDrive

This guide explains how to view how your kDrive storage space is used and how to increase its capacity if needed.

Introduction

• The maximum number of files per kDrive is not a fixed limit, but if exceeded, Infomaniak cannot guarantee the stability of the storage system and the kDrive application
• Only the specific Backup and Storage conditions available in your Manager are valid

Current Limits

Here are the details regarding kDrive offers:

Check kDrive Storage Space

To access kDrive:

1. Log in to Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select kDrive (in the Collaborative Tools universe)
4. Click on the name of the item in the displayed table
5. Click on Storage Space in the left sidebar under kDrive Management
   
6. Select large files (or file versions, which are also counted in storage space) using the dropdown menu:
    
7. Click on the icon ⋮ to the right of a file in the list to perform an action (e.g., delete)

Increase kDrive Storage Space

Prerequisites

• Have sufficient permissions within the Organization and/or kSuite

To modify kDrive storage space:

1. Log in to Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select kDrive (in the Collaborative Tools universe)
4. Click on the name of the item in the displayed table
5. If necessary, click on Dashboard first
6. Click on Manage
7. Click on Change Offer
   

You will then be given the choice to either change the offer (Solo > Team > Pro) or increase the maximum storage space of your kDrive:

Once the offer is changed, click on Next and proceed with the payment.

This guide explains how to start recording an online meeting organized with kMeet, Infomaniak's ethical and free video conferencing solution, in order to obtain a video of the session in .mp4 format stored on Infomaniak's kDrive.

Prerequisites

• Have a kDrive account.
• Be the moderator of the meeting to be recorded.
• Do not create an encrypted video conference with a custom key.

Record a kMeet Meeting on kDrive

To record the meeting in .mp4 video format on kDrive:

1. Create or join a meeting from kmeet.infomaniak.com.
2. From the meeting room, click on the ⋮ icon at the bottom right.
3. In the menu that appears, select the Start recording icon.
   
4. If necessary, log in to your Infomaniak account and select a kDrive to save the recording.
5. To stop the recording, click again on the ⋮ icon at the bottom right and then on Stop recording.
6. The recording is available at the root of the chosen kDrive as soon as the virtual room in which the meeting took place is closed (i.e., as soon as all participants have left the video conference).

The video recording takes place on the server side and does not impose any load on the processor of the participant who initiated it.

This guide details the actions to take as a priority if you see no difference on your website after making changes to it, compared to its version before the changes. These tips are also valid if you encounter issues when using Infomaniak's product interface.

What is cache?

During your browsing, a web browser stores the data you've visited in a reserved space. This is done to avoid repeatedly requesting data from the server, which saves time and resources.

Your cache can contain a lot of data, and sometimes the browser gets confused. This can cause websites to display incorrectly or show an outdated version.

Clearing the cache ensures that you have the most up-to-date version of the page or folder you're viewing.

Clearing the web browser cache

Safari

Select your macOS version to read the corresponding Apple help (click here).

Google Tools (Chrome, Android, etc.)

Read the Google help (click here).

Firefox

Read the Mozilla help (click here).

Edge / Internet Explorer

Read the Microsoft help (click here).

This guide provides instructions for synchronizing kDrive with a Qnap NAS (or vice versa) via the WebDAV protocol found in the HBS 3 Hybrid Backup Sync application.

Prerequisites

• own a Qnap NAS accessible from the Internet
• have a paid kDrive subscription
• know your kDrive identifier (kDrive ID) (read this guide if necessary)

Synchronize kDrive and Qnap via HBS 3

To do this:

1. log in to the Qnap NAS administration interface (QTS)
2. if necessary, download and install the HBS 3 Hybrid Backup Sync app
3. open HBS 3
4. go to Sync from the left menu
5. create a synchronization task (Two-way Sync Job)
6. choose WebDAV from the list of Cloud providers
   
7. for the account settings, use the following information:
    
   • Server Address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   • Username: email address used to log into the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍your Infomaniak user account password if you have not enabled 2FA
8. choose the local and destination folder 
   
9. customize the task frequency
10. complete the wizard

This guide explains how to resolve an access or usage issue with kDrive on Windows and macOS when third-party software may interfere with your synchronization.

Antivirus, Firewalls, Cleaners...

The kDrive application may sometimes encounter issues interacting with Windows or macOS firewalls as well as with antivirus or cleaning software solutions. This can lead to the inability to properly synchronize files or use kDrive.

In case of issues, it's necessary to authorize kDrive within these applications and whitelist at least two essential components:

1. kDrive.exe
2. kDrive_client.exe

macOS

1. open System Preferences 
2. click on Security or Security & Privacy
3. select Firewall
4. click the lock icon in the preferences pane and enter an administrator name and password
5. click the Firewall Options button
6. click Add Application (+)
7. select the applications (see above) for which to allow incoming connection privileges
8. click Add
9. click OK

Windows 10

1. open the Start menu
2. click on Settings
3. in the Search settings field, type Firewall
4. click on Windows Defender Firewall
5. on the left, click on Allow an app or feature through Windows Defender Firewall
6. now the Allowed App windows will appear
7. click the Change Settings button 
8. check the boxes next to the applications you want to allow through the Windows Defender Firewall (see above)
9. don't forget to also check the boxes under the Network type that will allow this communication (private or public)
10. click OK to save your new settings

Windows Defender

1. open Windows Defender from the notification area
2. select Virus & threat protection
3. open Virus & threat protection settings
4. scroll down and select Add or remove exclusions in the Exclusions section
5. click on Add an exclusion
6. add the files (see above)
7. confirm the selection

Avast 

1. open the Avast user interface from the notification area
2. open Settings
3. choose General
4. open Exclusions
5. click on File Paths then on Browse
6. add the files (see above)
7. confirm the changes and enable real-time protection

AVG

1. read this guide (click here) selecting the files (see above) in step 5 to exclude kDrive

Avira

1. right-click on the Avira icon in the notification area and turn off real-time protection 
2. expand Avira from the notification area
3. click on Extras 
4. select Configuration from the context menu
5. open PC protection then Scan 
6. select Exceptions then Add 
7. add the files (see above)
8. return to PC protection and expand real-time protection 
9. click on Exceptions then on Add 
10. add the files (see above)
11. confirm the changes and enable real-time protection

Bitdefender

1. read this guide (click here) selecting the files (see above) in step 5 to exclude kDrive

CCleaner

1. in CCleaner, click on the Options icon
2. click on the Exclude button
3. click on Add
4. add the files (see above)

CleanMyMac

1. click on Show Details in the module analysis summary screen
2. review the items displayed in the detailed results screen
3. click on the items to hide while holding down the Ctrl key
4. from the context menu, select Add to Exclusion List
5. add the files (see above)

ESET

1. open ESET from the notification area
2. press F5 to open advanced configuration 
3. open Antivirus and antispyware 
4. select Exclusions 
5. click on Add… in the right pane
6. add the files (see above)
7. confirm the changes and re-enable real-time protection

Kaspersky

To minimize issues related to using kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com from scanning:

If the issue persists, uncheck the box (3) below:

Malwarebytes

1. open Malwarebytes 
2. select Settings 
3. choose Malware Exclusions 
4. click on Add a File to exclude a file
5. add the files (see above)
6. confirm the selection and run the program

McAfee

1. read this guide (click here) selecting the files (see above) to exclude kDrive

Norton

1. read this guide (click here) selecting the files (see above) to exclude kDrive

This guide explains how to retrieve and transmit debugging information (logs, reports, and error records) from the kDrive application in case of a problem on macOS, Windows, or Linux.

Introduction

• For various reasons (such as a file type or a filename length exceeding commonly accepted limits, etc.), kDrive app synchronization may no longer progress.
• Logs allow Infomaniak Support to better follow up on the problem that might occur between your device and the kDrive application.
• Extended logs “record” kDrive activity from the moment you activate them, allowing Infomaniak to better trace the issue.
• Check these other guides to try to resolve the issue without sending the logs: conflicts and known issues.

Save and share logs with Support

When requested by Infomaniak Support:

1. Open the kDrive app on your computer, the app icon must be visible in the notification area.
2. Left-click on the app icon in your computer’s notification area (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux).
3. Click on the action menu ⋮ on the right side of the app window.
4. Select App Preferences:
   
5. Scroll down to the Advanced section and click the arrow to the right of Debugging Information:
   
6. Check the box for extended logs as shown in the image below:
   
7. Click the SAVE button and let the app run for at least 10 minutes.
8. Return 10 minutes later to the same location (steps 1-6 above) and then click the blue button to share your debugging information with Infomaniak Support:
   
9. Inform Infomaniak Support of this action in the ongoing conversation.

Alternative Method

If there is an issue with the method above:

1. Click on the blue link to the left to Open the debugging folder.
2. From this folder, you will have access to all of kDrive’s bug reports on your device:
   
    

If the app doesn’t open, you can also access the logs through these paths:

• macOS: /private/var/folders/h_/5c_k9rr564q0kzqv8rz8_dn80000gn/T/kDrive-logdir (note that "h_/5c_k9rr564q0kzqv8rz8_dn80000gn" will be different on your computer)
   
• Windows (copy-paste into File Explorer): C:\Users\%USERNAME%\AppData\Local\Temp\kDrive-logdir (if necessary, enable hidden files and folders in Windows Explorer)
   
• Linux: /tmp/kDrive-logdir/ 

To manually send the collected files:

1. If the files are not large, send them directly to Infomaniak Support in the ongoing conversation.
2. If the files are large, compress them into a .zip format and send them to Infomaniak Support in the ongoing conversation.
3. If they are still too large to send by email, upload the .zip archive to swisstransfer.com to obtain a sharing link that you can provide to Infomaniak Support in the ongoing conversation:
   

This guide explains how to create, save, and edit a file online from kDrive Infomaniak using Docs, Grids, or Points. Your files are never analyzed and are exclusively stored in Switzerland. Please refer to this other guide if you are looking for information on editing PDF documents.

Preface

• kDrive natively integrates the applications Docs, Grids, and Points, which allow you to create, modify, and collaborate online on Word .docx, Excel .xlsx, and PowerPoint .ppsx documents.
• To edit one of these types of files directly in your browser, the file size must be less than 100 MB.
  • Otherwise, the file will be offered for download, and it will need to be edited locally on your computer using an Office-type application (e.g., OnlyOffice).
  • Pay attention to the images you insert into your documents (compress them to reduce their size and quality if necessary).

Create and Collaborate on a Spreadsheet or Text Document, etc.

To access kDrive and create a document:

1. Click here to access the Infomaniak Web app kDrive (online service kdrive.infomaniak.com).
2. Open the folder where you want to create an Office document, if necessary.
3. Click on the New button at the top left.
4. Choose the type of document to create:
   
   1. word processing document
   2. spreadsheet (worksheet)
   3. presentation
   4. notebook
   5. draw.io document for diagrams, charts, and wireframes
   6. web favorites
5. Give the file a name.

Save a File

When working online on your Word, Excel, or PowerPoint files, they are automatically saved every time you make changes to them.

If in doubt, you can manually save a document:

• Click on File then Save (if "Save" is disabled, the file has already been saved).
• If needed, you can download a copy of your file in the format of your choice by clicking on Download as...
  

Password-Protected Files

When working online on your Word, Excel, or PowerPoint files, these can be password-protected beforehand. Therefore, the password will be required to open the file in the Infomaniak interface, but it will disappear when saving your document within kDrive.

Indeed, it is not possible to set a password when saving a document to kDrive, nor to retain an existing password.

Add a Bookmark

A feature allows you to add a bookmark, a kind of shortcut to a favorite section of your document, or the equivalent of a web page anchor:

1. Edit a text document on kDrive.
2. Select the portion of text to be used as the reference point.
3. Click on the References tab.
4. Click on Bookmark:
   
5. Name your bookmark.
6. Click the Add button.
7. Your bookmarks will appear below:
   

Quickly Go to Created Bookmarks

Once the document is open:

1. Click on the References tab.
2. Click on Bookmark.
3. Click on the name of the bookmark you want to reach.
4. Click the Go to button to display the document in the background exactly at the previously defined location:
   

Create a Shareable Link Directly to the Bookmark

Once the document is open:

1. Click on the References tab.
2. Click on Bookmark.
3. Click on the name of the bookmark you want to reach.
4. Click the Get Link button to share your document and get a link that will take the user directly to your bookmark's location.
5. Click the Copy button to immediately copy the link to your clipboard:
   

kSuite Users: Get Notified on kChat

A feature allows users to tag (mention) colleagues in document comments via a "+" followed by the user's name:

1. Edit a document on kDrive.
2. Click on the Collaboration tab.
3. Click on Add a comment.
4. Enter your comment, mentioning a user if needed: type the + sign followed by the name:
   

The tagged user receives an email with relevant details: name of the commenter, link to the document, and the comment's date and time.

If the mentioned user is online on kChat (from the corresponding kSuite), instead of receiving an email, they will get a notification via kChat Bot. If the user is offline or in "Do Not Disturb" mode, the system will send an email.

Edit a Document from a Mobile App

Prerequisites

• Know your kDrive ID (kDrive ID)

To further edit documents from your kDrive on an iOS / Android device, use the recommended app to edit your Word, Excel, and PowerPoint documents. Follow the steps below once, and then you'll be able to access your

Thank you for choosing kDrive to collaborate, share and access your data from all your devices!

This guide details the means implemented by Infomaniak to secure all your data, whether personal (medical data, identification or connection information) or even sensitive (financial information, trade secrets, intellectual property information, research and development, etc).

Data Security and Privacy

kDrive offers a data access log and a history of actions can be consulted directly from the Manager.

It is possible to access an activity report to monitor the history of user actions for your entire kDrive. You can also track your data and changes to each document, spreadsheet, or presentation.

The kDrive infrastructure is made up of several services and servers based on different technologies. Storage is done through Swift, a distributed and highly available cloud data storage technology.

kDrive incorporates several levels of protection to protect files, including 128-bit AES (AES-128-CBC) encryption and the use of the SSL/TLS protocol to protect data during transfer with an individual and unique key per file.

TIER III+ data centers guarantee high availability and N+1 redundancy for critical components. Data is stored and processed exclusively in data centers in Switzerland.

We regularly test kDrive applications and infrastructure to identify any security vulnerabilities they may have, thus strengthening security and ensuring you are protected against attacks. Only people with a link to public files can view them.

Two-Step Verification provides an additional level of security when logging in. If you use 2-Step Verification, you can choose to receive security codes via SMS or via the kAuth app .

Also read this FAQ about data analysis.

This guide explains how to add, block, or delete a user from a kDrive. For more information on managing user rights, please refer to this guide.

Add a User

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Select kDrive (universe Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on the action menu ⋮ to the right of the kDrive name at the top left
6. Click on Invite a new user
    
   
    
   
7. Click on
   • Add a user to the Drive to choose a user already present in your organization
   • Add a user to my organization to invite an external user
8. Enter the user's email address to invite and specify their rights
9. Click on Invite

The user will then receive an email allowing them to accept the invitation (valid for 1 month). They will be indicated as a pending invited user in the kDrive user management.

With kSuite, it's essentially the same:

Block a User

This feature prevents a user from accessing files from the kDrive web interface and from the application on a device:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Select kDrive (universe Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on the action menu ⋮ to the right of the kDrive name at the top left
6. Click on Manage users
7. Click on the action menu ⋮ to the right of the relevant user in the displayed table
8. Click on Block the user and confirm the action
   

To unblock a user, simply follow the same procedure.

How to Delete a User

If a user leaves your company or team, as an administrator, you have several options. You can:

• block the user for a certain time (see above)
• completely delete the user and their files
• delete the user and keep their files for 6 months
• delete the user and transfer their files to another user

Actions to be taken to delete a user:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Select kDrive (universe Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on the action menu ⋮ to the right of the kDrive name at the top left
6. Click on Manage users
7. Click on the action menu ⋮ to the right of the relevant user in the displayed table
8. Click on Remove the user
9. Choose whether to keep the user's data or not:
   • Keep the user's files for 6 months or transfer them to another user
   • Delete the user's files immediately and permanently
10. Click on Delete access rights

Delete an External User from the kDrive

External users are those to whom you have only shared one or more files/folders without giving them access to the entire kDrive:

To remove an external user:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Select kDrive (universe Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on the action menu ⋮ to the right of the kDrive name at the top left
6. Click on Manage users
7. Click on the action menu ⋮ to the right of the relevant external user in the displayed table
8. Click on Remove access to the kDrive
   
   
   
   

You can also go to the location of the shared file and click on the share column to remove access to the relevant user:

You can:

• stop sharing the file with them (they will continue to see other files if you have shared others)
• remove their access to all files you shared with them from this kDrive

Note that the external user can also remove themselves by cutting access to the shared file if they no longer wish to access that file:

They will no longer appear in the external users list.