This guide explains how to start recording an online meeting organized with kMeet the ethical free videoconferencing solution by Infomaniak, in order to obtain a video of the presentation in .mp4 format stored on kDrive Infomaniak.

Prerequisites

• Have a kDrive.
• To be the moderator of the videoconference to be recorded.
• Do not create a encrypted with a custom key.

Record a kMeet meeting on kDrive

To record the meeting in video format .mp4 on kDrive:

1. Start kMeet via kmeet.infomaniak.com or from one of the applications for computers or mobile devices.
2. Once in the meeting, click on the action menu ○○○ in the kMeet toolbar.
3. Click on the icon ◉ Start recording:
   
4. If necessary, log in to your Infomaniak account and select a kDrive to record the videoconference on:
   
5. To stop the recording, click on the icon ⋮ at the bottom right corner and then on Stop recording:
   
6. The recording is available at the root of the chosen kDrive as soon as the virtual room where the meeting took place is closed (i.e., as soon as all participants have left the videoconference).

The video recording is processed on the server side and does not generate any load for the computer of the participant who initiated it.

This guide explains how to save attachments (PJ) from an e-mail from the Web app Mail Infomaniak (online service) mail.infomaniak.com). You will be able to save all the files attached to a message in 1 click, in an archive .zip on your computer, or within your kDrive etc.

Exporting PJ from the Web Mail app

To export the attached files received by mail:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. See the email message containing the attachments you wish to save.
3. Click on the trombone icon
4. or directly above the attached files:
   
   • Choose Download all to create an archive in format zip to download on your device.
   • Choose Save All in kDrive to choose the kDrive (from the ones to which you are attached by your Organization) and the desired location on it to save the files.

Read more

• Export all emails from an email address
• Export an e-mail to kDrive
• Share a specific e-mail

This guide explains how to see how the storage space of your kDrive is used and how to increase its capacity if needed.

Preamble

• The maximum number of files per kDrive is not a fixed limit, but if it is exceeded, the stability of the storage system and the kDrive application cannot be guaranteed by Infomaniak.
• Only the specific Backup and Storage conditions that you can find on your Manager are valid.

Current limits

Maximum file size sent via…

• … desktop app (desktop application on macOS / Windows / Linux) = 50 GB‍
• … Web app (online service kdrive.infomaniak.com) = 50 GB‍
• … API = 50 GB‍

Maximum number of files per kDrive

• All plans = 300000‍

Maximum number of files per folder

• All plans = 50000‍

Maximum number of subfolders

• All plans = 1000‍

Maximum number of downloads per file per day

• my kSuite = 50,000/user‍ | my kSuite+ = 50,000/user‍
• kSuite Standard max. 1 user = 50000/user‍ | kSuite Standard min. 2 users = 100000/user‍ | kSuite Pro = 100000/user‍ | kSuite Entreprise = 100000/user‍

Bandwidth

• my kSuite = 200 GB/day/user‍ | my kSuite+ = 200 GB/day/user‍
• kSuite Standard 1 user max. = 200 GB/day/user‍ | kSuite Standard 2 users min. = 1000 GB/day/user‍ | kSuite Pro = 1000 GB/day/user‍ | kSuite Entreprise = 1000 GB/day/user‍

Check the kDrive storage space

To access kDrive:

1. Click here to access the kDrive Infomaniak web app (online service kdrive.infomaniak.com).
2. Click on the chevron ‍ to expand the kDrive Management section in the left sidebar.
3. Click on Storage Space in the left sidebar:
   
4. Select large files (or file versions that are also counted in the storage space) using the drop-down menu:
    
5. Click on the action menu ⋮ located to the right of a file in the list to perform an action (e.g., deletion).

Increase kDrive storage

Prerequisites

• Have sufficient permissions within the Organization and/or kSuite.

To modify the kDrive storage space:

1. Click here to access the kDrive Infomaniak web app (online service kdrive.infomaniak.com).
2. Click on Dashboard in the left side menu under kDrive Management.
3. Click on Manage.
4. Click on Modify the offer:
   
   • You will be offered the choice to modify the offer or to modify the maximum storage space of your kDrive.
   • Once the offer is modified, click on Next and proceed to payment.

This guide explains how to solve a problem of access or use of kDrive on Windows and macOS when third-party software can interfere with your sync.

Preamble

• The kDrive application can sometimes encounter problems of interaction with Windows or macOS firewalls as well as with software solutions of antivirus, VPN or cleaning.
• This can lead to the impossibility of synchronizing files correctly or using kDrive.
• In the event of a problem, it is therefore necessary to achieve allow kDrive within these applications and list blank (or whitelist) at least two essential components:
  1. kDrive.exe‍
  2. kDrive_client.exe‍

Allow kDrive to...

... macOS

1. Open System Preferences
2. Click on Security or Security and confidentiality
3. Select Firewall
4. Click on the lock icon in the preferences pane and enter an administrator name and password
5. Click on the button Firewall Options
6. Click on Add an application (+)
7. Select Applications (read the preamble) for which to allow incoming connection privileges
8. Click on Add
9. Click on Okay.

... Windows 10

1. Open the Start menu
2. Click on Parameters
3. In the search field Find Parameterenter Firewall
4. Click on Windows firewall
5. On the left click on Allow an application or feature via Windows firewall
6. Now the windows Authorized application will appear
7. Click on the button Edit Settings
8. Check the boxes next to the applications you want to allow via the Windows firewall (read the preamble)
9. Do not forget to check also the boxes under the type of networks which will enable this communication (private or public)
10. Click on Okay. to save your new settings

... Windows Defender

1. Open Windows Defender from the reporting area
2. Select Protection against viruses and threats
3. Open protection against viruses and threats
4. Scroll down and select Add or remove exclusions in the section Exclusions
5. Click on Add Exclusion
6. Add Files (read the preamble)
7. Confirm selection

... Avast

1. Open user interface Avast from the notification area
2. Open Parameters
3. Choose General
4. Open Exclusions
5. Click on File Paths then on Browse
6. Add Files (read the preamble)
7. Confirm changes and activate protection in real time

... AVG

1. Be aware of this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

... Avira

1. Right-click on the Avira icon in the notification area and disable protection in real time
2. Develop Avira from the reporting area
3. Click on Supplements
4. Select Configuration in the context menu
5. Open protection of the PC then Scan
6. Select Exceptions then Add
7. Add Files (read the preamble)
8. Return to protection of the PC and expand real-time protection
9. Click on Exceptions then on Add
10. Add Files (read the preamble)
11. Confirm changes and activate protection in real time

... Bitdefender

1. Be aware of this other guide by selecting the files (read the preamble) in step 5 to exclude kDrive

CCleaner

1. In CCleaner, click on the icon Options
2. Click on the button Exclude
3. Click on Add
4. Add Files (read the preamble)

... CleanMyMac

1. Click on See details in the module analysis summary screen
2. Review the items displayed in the detailed results screen
3. Click on the items to hide by holding the Ctrl key down
4. From the context menu, select Add to the exclusion list
5. Add Files (read the preamble)

... ESET

1. Open ESET from the notification area
2. Press F5 to open the Advanced configuration
3. Open Antivirus and antispyware
4. Select Exclusions
5. Click on Add... in the right pane
6. Add Files (read the preamble)
7. Confirm changes and reactivate protection in real time

Kaspersky

To reduce problems with using kDrive files when Kaspersky is installed, you can exclude kdrive.infomaniak.com of the analysis:

In case of persistent problem uncheck the box (3) below:

... Malwarebytes

1. Open Malwarebytes
2. Select Parameters
3. Choose Exclusions from malware
4. Click on Add File to exclude a file
5. Add Files (read the preamble)
6. Confirm selection and run program

McAfee

1. Be aware of this other guide by selecting the files (read the preamble) to exclude kDrive.

... Norton

1. Be aware of this other guide by selecting the files (read the preamble) to exclude kDrive.

... NordVPN

Check within NordVPN and more specifically Anti-threat Pro (Threat Protection) list of recent files supposed to be malicious in order to allow kDrive files.

This guide provides instructions to synchronize kDrive with a NAS Qnap (or vice versa) via the WebDAV protocol found in the HBS 3 Hybrid Backup Sync application.

Prerequisites

• Have a Qnap NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Qnap via HBS 3

To do this:

1. Log in to the Qnap NAS administration interface (QTS).
2. If necessary, download and install the app HBS 3 Hybrid Backup Sync.
3. Open HBS 3.
4. Go to Sync from the left menu.
5. Create a synchronization task (Two-way Sync Job).
6. Select WebDAV from the list of Cloud providers:
   
7. For the account settings, use the following information:
    
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
8. Select the local and destination folders:
   
9. Customize the task frequency.
10. Finish the assistant.

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide details the measures implemented by Infomaniak to secure all your data kDrive, whether personal (medical data, identification or login information) or even sensitive (financial information, trade secrets, intellectual property information, research and development, etc.).

Data security and confidentiality

The kDrive infrastructure consists of several services and servers based on different technologies. The content and structure of each client's data are systematically encrypted and continuously backed up in at least 3 locations across several data centers managed by Infomaniak. The data is stored and processed exclusively in data centers located in Switzerland. The TIER III+ data centers guarantee high availability and N+1 redundancy for their critical components.

Storage is handled via Swift, a distributed and highly available cloud data storage technology.

kDrive integrates several levels of protection to safeguard files:

1. To protect data in transit, the SSL/TLS encryption protocol is used.
2. To protect stored data, AES 128-bit (AES-128-CBC) encryption with an individual and unique key per kDrive space.

Infomaniak regularly tests the applications and kDrive infrastructure to identify potential security vulnerabilities, thereby enhancing security and ensuring protection against attacks.

But also…

• kDrive offers a data access log and action history that can be viewed directly from the Manager; you can access an activity report to monitor the action history of all users in your kDrive; you can also track your data and changes made to each document, spreadsheet, or presentation.
• Only those with a link to the public files can view them.
• Two-step validation provides an additional level of security when logging in; if you use two-step validation, you can choose, for example, authentication via the kAuth application.
• Refer to this other guide if you are looking for information on data analysis.

This guide details how to import data from **Google Drive** using **rClone** on **kDrive** Infomaniak.

1. Set up rclone for drive access

Installing rclone on your computer

There is a version of rclone with a graphical interface (GUI) but it is quite possible to do this via command line (CLI):

1. Install rclone from a terminal application on your device by entering the following command:
   sudo -v ; curl https://rclone.org/install.sh | sudo bash
2. Enter the password for your session on your computer to start the installation:
   
   • Refer to the official installation guide if necessary.

Configuration of the remote disk (Google Drive) on rclone

1. Once rclone is installed, enter the command rclone config.
   • Refer to the official configuration guide if necessary.
2. Then choose to configure a new remote import by answering n for New remote.
3. Name the remote disk, for example gdrive:
   
4. Then choose the type of drive to import by responding with drive, which corresponds to Google Drive among the options offered.

You then need to authorize the connection to Google Drive from a web browser.

1. Access the Google API Console with your Google account.
2. Create or select a project.
3. Enable the Google Drive API via the button/link "Enable APIs and services".
4. Search for the keyword Drive and click on Google Drive API:
   
5. Click on the Enable button.
6. Click on Credentials in the left sidebar (and not on a similar button).
7. Click on Configure the OAuth consent screen (if not already done):
   • Enter a name, for example rclone.
   • Select "External" (or "Internal" if you are a Google Workspace user).
   • Under “Data access”, add the necessary scopes ("application fields"):
     • https://www.googleapis.com/auth/docs,https://www.googleapis.com/auth/drive,https://www.googleapis.com/auth/drive.metadata.readonly
   • Save.
   • Add your email account as a test user under "Audience".
   • Go back to the "Google Auth Platform" section.
8. Create OAuth credentials :
   • Click on "Create credentials / OAuth client ID".
   • Choose "Desktop app" and leave the default name, then click the Create button.
   • Keep the displayed client ID and client secret code.
9. If "External" was chosen in step 7 above, go back to “Audience” in the left sidebar and click on “Publish the app.”

Go back to rclone in the terminal:

1. Provide rclone with the client_id by copying and pasting the Client ID obtained in step 8 above, and do the same for the secret phrase.
2. Then choose the scope number 1:
   
3. Press the “Enter” key to leave the service_account_file question blank..
4. Answer “No” n to the question about “advanced configuration”.
5. Answer “Yes” y to the question about connecting via web browser:
   
6. A web page opens in your web browser allowing you to connect to Google and authorize the application you created in step 9 above.
7. Once the permissions are granted, you should receive the following message:
   
8. In the terminal, answer “No” n to the question about “Shared Drive (Team Drive)”.
9. Answer “Yes” y to the last question:
   

Configuration of the destination disk (kDrive) on rclone

It is possible to act directly on the configuration file of rclone by pasting your kDrive configuration in the following format, for example:

[kdrive]
type = webdav
url = https://kDrive_ID_HERE.connect.kdrive.infomaniak.com/
vendor = other
user = user@email.com
pass = PASSWORD_HERE_OR_APP_PASSWORD_IF_2FA

But here is how to proceed step by step, just like for the previous configuration:

1. Still in the terminal, enter n for a new disk configuration and enter the name kDrive to recognize your destination disk:
   
2. Then choose the type of disk to import by answering webdav, which corresponds to a WebDAV configuration among the options offered.
3. Enter the following information:
   • url = direct access to kDrive (refer to this other guide regarding the kDrive ID for the connection URL)
   • vendor = rclone (option #6)
   • user = email address for logging into the Infomaniak user account
4. Answer “Yes” y for the password question then enter the password:
   • application password in case double authentication is activated or ‍the one for your Infomaniak user account if you haven't activated 2FA.
5. Leave bearer_token empty then answer “No” n to the question about “advanced configuration”.
6. Answer “Yes” y to the last question and your 2 disks will be displayed:
   ‍

2. Copy data from Google Drive to kDrive

Prerequisites

• Check the available options in the official guide before starting an import, especially these important commands:
  • --drive-skip-shortcuts to avoid infinite import loops
  • --drive-shared-with-me to get shared items
  • --drive-acknowledge-abuse to force the download of files blocked by Google

Example command to start copying your Google Drive to the root of your kDrive:

sudo rclone copy gdrive: kDrive:

This will instantly start copying your folders, subfolders, and contents from Google Drive to the personal folder of your kDrive Infomaniak!

This guide explains how to retrieve and transmit debugging information (logs, reports, and error journals) from the kDrive application in case of a problem on macOS, Windows, or Linux.

Preamble

• It may happen for various reasons (a file type or a name length exceeding commonly accepted limits, etc.) that the synchronization via the kDrive app no longer progresses.
• Logs allow Infomaniak Support to better track any issues that may arise between your device and the kDrive application.
• The extended logs “record” kDrive activity from the moment you activate them; they are what allow Infomaniak to trace the problem best.
• Check out these other guides to try and resolve the issue without sending the logs: conflicts and known issues.

Record and share the logs with Support

When requested by Infomaniak Support:

1. Open the kDrive application on your computer, the app icon must be visible in the notification area.
2. Perform a left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
3. Click on the action menu ⋮ to the right of the application window.
4. Select Application Preferences:
   
5. Scroll down to the Advanced section and click on the arrow to the right of debugging information:
   
6. Check the box for extended logs as shown in the image below:
   
7. Click the SAVE button and let the application run for at least 10 minutes.
8. Come back 10 minutes later to the same place (steps 1-6 above) and then click the blue button to share your debugging information with Support Infomaniak:
   
9. Inform Infomaniak Support of this action within the ongoing exchange.

Alternative method

If you encounter any issues with the method above:

1. Click on the blue link on the left to Open the debugging folder.
2. From this folder, you will have access to all the bug reports of the kDrive application on your device:
   
    

If the application does not open, you can also access the logs via these paths:

• macOS: /private/var/folders/h_/5c_k9rr564q0kzqv8rz8_dn80000gn/T/kDrive-logdir (note that "h_/5c_k9rr564q0kzqv8rz8_dn80000gn" will be different on your computer)
   
• Windows (copy-paste into the file explorer): C:\Users\%USERNAME%\AppData\Local\Temp\kDrive-logdir (if necessary, enable hidden files and folders in the Windows explorer)
   
• Linux: /tmp/kDrive-logdir/ 

To manually send the collected files:

1. If the files are not large, send them directly to Support Infomaniak within the ongoing exchange.
2. If the files are large, compress them into a .zip format and send them to Support Infomaniak within the ongoing exchange.
3. If they are still too large to send via email, send the .zip archive to swisstransfer.com to obtain a share link that you will need to communicate to Support Infomaniak within the ongoing exchange:
   

This guide explains how to add, block or delete a user from a kDrive To learn more about managing users' rights, read more about this other guide.

Prerequisites

• The user will need to create (or own) an Infomaniak account to accept the invitation and join the kDrive.

Add User

To this end:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Invite New User:
    
   
    
    
5. Click on:
   • Add a user to the Drive to choose a user already present in your Organization,
   • Add a user to my organization to invite an external user.
6. Enter the email address of the user to invite and specify their rights.
7. Click Invite.

The user will then receive an email that will allow him to accept the invitation (valid 1 month). It will be indicated as a waiting guest user in the user management of kDrive.

With kSuite it's pretty much the same thing:


 

Block a user

This feature prevents a user from accessing files from the web interface of kDrive and from the application on a device:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Manage Users.
5. Click on the action menu to the right of the user in the table that appears.
6. Click Block User and confirm action:
   

To unblock a user, simply follow the same procedure.

How to delete a user

If a user leaves your company or team, there are several options available to you as an administrator. You can choose...

• ... block the user for a certain time (see above).
• ... completely delete the user and his files.
• ... delete the user and keep his files for 6 months.
• ... delete the user and transfer his files to another user.

Actions to remove a user:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Manage Users.
5. Click on the action menu to the right of the user in the table that appears.
6. Click Remove User
7. Choose whether or not to store the user's data:
   • Keep the user's files for 6 months or transfer them to another user.
   • Delete user files immediately and permanently.
8. Click Delete Access Rights.

Remove an external user from kDrive

External users are those to whom you have only shared one or more files/folders without giving them access to the complete kDrive:



 

To remove an external user:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the drop-down menu in the left side menu.
3. Click on the action menu to the right of the item.
4. Click Manage Users.
5. Click on the action menu to the right of the relevant external user in the array that appears.
6. Click Remove Access to kDrive:
   
    

You can also go to the location of the shared file and click on the share column to remove access to the user concerned:

You can:

• Stop sharing the file with it (it will continue to see the other files if you have shared others)
• remove its access to all files you have shared with it from this kDrive

Note that the external user can also withdraw himself by shutting down access to the shared file if he no longer wishes to access this file:

It will no longer appear in external users.