Knowledge base

This guide explains how to check and update the version of the kDrive application from Infomaniak.

Accessing Installed Version Information

on computer (macOS / Windows / Linux)

To identify the version number of the kDrive application:

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux)
2. Click on the ⋮ icon at the top right in the application
3. Click on Application Preferences
   
4. Scroll down to the bottom, and under the Version category, the currently installed version on your computer is indicated:
   

Updating the Installed Version

on computer (macOS / Windows)

With each new version of the kDrive application provided by Infomaniak, a message will appear when you first open the software after restarting it or a few minutes later if it is not restarted, offering the possibility to install the update automatically.

If this is not the case:

• Follow the above steps and click on the displayed button offering the update:
  

If the button is missing or the app version is too old:

1. Download the latest version from the official page (the version number of the most recent version is displayed in the filename):
   
2. If this version number is newer than your current version, let the download finish
3. During this time, uninstall your application without touching the folder containing your synchronized files, and especially without moving it
4. Install the newly downloaded version

This guide explains how to use file history or versioning on kDrive. This feature is very useful for recovering deleted information that you may need later on.

Infomaniak keeps a backup of all modifications made to files on kDrive in the version history:

• with a Free offer, file versions are kept for 30 days (maximum 30 versions)
• with the higher offers, you can find up to 200 file versions for 60 days (up to 120 days for the Pro offer and 180 or 365 days with kDrive within kSuite)

You can choose to keep certain versions indefinitely.

Managing Previous File Versions

To access kDrive:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the icon in the top right corner of the interface (or navigate through the left side menu)
3. choose kDrive (under Collaborative Tools universe)
4. click on the name of the relevant item in the displayed table
5. the kDrive tree structure appears in the left side menu
6. right-click on the desired file
7. click on Version History
   

The different versions of the file are listed in reverse chronological order.

You can delete all versions of this file using the button, otherwise a menu to the right of each version allows you to:

• create a new file on kDrive from this version
• download the file in its state at the date/time of the selected version
• delete the version: allows you to erase this version only
• keep it indefinitely: the version will be retained after the standard retention period

You can also access all versions of all your files

1. from the left menu Manage Storage Space
2. open the dropdown menu to choose File Versions
   
   
   
   

This guide explains how to log in and manage multiple kDrives on a computer (macOS / Windows). This feature allows, for example, access to files from a personal kDrive and a professional kDrive.

Prerequisites

• Have a kDrive
• Have the kDrive application installed on your computer

Accessing Different kDrives from the Computer

A user logged into the kDrive application on their computer may already have access to multiple kDrives if they already work with multiple kDrives outside of the app, if they have been added to other kDrives, etc. They are all accessible as long as the user is logged in with the corresponding ID for those kDrives.

Accessing and Managing Other kDrives

To connect with a different account and thus access other kDrives:

from the kDrive application for computer

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux)
2. Click on the chevron to the right of the kDrive name (the kDrives you already have access to with your user will be displayed)
3. Click on Add a kDrive
   
4. Click on the badge with your initials or your avatar at the top right
5. Click on Add an account
   
6. Enter your Infomaniak account credentials — refer to this guide (click here) if needed
7. Select and configure the kDrive to add (including the directory to be used on the computer)
8. It is now possible to switch between kDrives when you click on the kDrive icon and then on the chevron in the opened window:
   

from a browser

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right of the interface (or navigate through the left side menu, for example)
3. Select kDrive (Universe Collaborative Tools)
4. Click on the name of the object in the displayed table
5. Click on the chevron to expand the list at the top left of the kDrive interface
6. Click on the kDrive you want to use
   

Disconnecting a kDrive from the Computer Application

To access the settings of the kDrive application on your device:

1. Left-click on the app icon in the notification area of your computer (top right on macOS, bottom right on Windows, and double left-click in the taskbar on Linux)
2. Click on the icon ⋮ all the way to the right in the application
3. Select kDrive Settings
   
4. Click on the icon⋮ to the right of the synchronized Drive, under Folders
5. Select Remove synchronization (only from your device, without affecting kDrive)
   

This guide explains how to save an email directly to your kDrive from Mail Infomaniak. You can easily back up a received message with just one click, saving it in the .eml format, which can be read directly within your kDrive interface.

Add an Email to kDrive

To export the email message of your choice to your kDrive:

1. Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser such as Brave or Firefox
2. Open the email you want to save
3. In the top right, click on the kDrive folder icon to Add to kDrive
4. If the icon is not visible, click on the action menu ⋮ in the top right of the message and choose Add to kDrive
5. Choose the kDrive (from those associated with your organization) and the desired location on it to save your file. If you rename it, keep the .eml extension to be able to read it directly in the kDrive interface (see point 7):
6. Click Add, a message at the bottom of the screen notifies you of the progress of the save and allows you to go directly to the saved email location:
   
7. The saved email can be viewed in kDrive as if you were reading it in Mail directly:
   
   
   

Learn More

• Export all emails from an email address
• Export attachments from an email

This guide explains how user permissions work on kDrive and how to modify these access permissions.

How User Permissions Work

When adding a user to kDrive, two levels of permissions are available:

 

• Administrator offers users the same rights as the kDrive owner:
  • sharing, statistics, activity reports, folder restoration and deletion, etc., and accessing files and folders
• User allows users to access folders at the root of kDrive and freely manage and share their content. However, users will not be able to access the administrative management of the product (manage users, view statistics, create or delete folders at the root of the drive, etc.)
  • access to shared files and folders, personal directory, and file creation/sharing

In summary:

• folders at the root of a kDrive are private by default
• the content of the Common Folders directory is visible to other kDrive users
• content shared by other users from their private part of kDrive and content shared by users external to your kDrive appear in the Shares menu
• any folder or file can be shared with other kDrive users and contacts of your choice. Learn more

Modifying User Rights

To access kDrive:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. choose kDrive (collaborative tools universe)
4. click on the name of the object in the displayed table
5. click on the action menu ⋮ to the right of the kDrive name on the kDrive interface
6. choose Manage Users
   
    
7. manage the rights of the desired user, choose the desired access level
   
8. if necessary, open the action menu ⋮ of the desired user for advanced actions
   
9. if necessary, manage permissions related to categories
   
   
   ‍

Rights in the Organization / Rights on kDrive

It is necessary to distinguish:

• rights granted for the management of the kDrive service on the Manager
• and the rights granted to the user within kDrive

Indeed, a user may have restricted or no rights on the kDrive product in the Manager (therefore, they will not be able to manage the kDrive product itself or have technical details - read more below), but may have been defined as an administrator in kDrive and thus have access to all stored data.

Here is the view from the dashboard of an administrator of an Infomaniak Organization:

There are 2 users in the Organization, 1 with collaborator access and 1 with legal representative access (therefore having maximum rights). The dropdown menu at the top right allows switching to a view of users specific to products, such as kDrive:
 

The second user, who has collaborator access in the Infomaniak Manager, has administrator access within kDrive specifically. Therefore, they will indeed access shared files on kDrive, but their interface will still be reduced according to the restrictions applied to their status in the Organization:

unlike the administrator (and legal representative of the Organization, therefore having maximum rights), who does have access to all the details of the kDrive interface:
 

This guide explains how to scan documents using the kDrive application from an iOS/Android smartphone.

Prerequisites

• Own a kDrive
• Have the kDrive app installed on your mobile device

Scanning Documents

To quickly scan paper documents and store them on your kDrive:

1. Open the kDrive app on your smartphone
2. Tap on More at the bottom
   
3. Tap on Scan a Document
   
4. If necessary, allow the permissions requested by the app
   
5. Document search and detection occur automatically once the image is stable
   
6. If necessary, edit the document after detection
   
7. Tap on NEXT
   
8. Repeat the steps to scan additional pages or tap on FINISH
9. Tap on Save to group the scans into a PDF file that will be stored at the location of your choice on your kDrive

This guide details the different ways to access kDrive once the free kDrive offer has been subscribed.

There are three ways to view, add, and modify files on kDrive from a computer:

1. from a web browser
2. using the kDrive application available on computer and smartphone
3. by setting up a WebDAV connection (kDrive paid offers only)

1. from a web browser

To access the current kDrive offer:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon at the top right of the interface
3. choose kDrive

2. from the kDrive application

To access kDrive:

1. obtain and install kDrive for your computer
2. open the application
3. left-click on the icon of the kDrive app from the notification area of your computer (top right on macOS and bottom right on Windows)
4. in the displayed menu, click on the icon to access local files or on the icon to access online files

3. via WebDAV

This allows you to access kDrive from the file manager of your operating system or via the WebDAV application of your choice.

This guide explains how to create a drop box with kDrive to invite contacts to deposit content (files or folders). The content uploaded by your contacts is then directly sent and organized in the right place on your kDrive.

Prerequisites

• Have a paid kDrive subscription

Create a drop box

To access kDrive and create a drop box:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Choose kDrive (Collaborative Tools universe)
4. Click on the name of the relevant object in the displayed table
5. Navigate the kDrive hierarchy displayed in the left side menu and go to the folder that will host the data collected in the drop box
   1. Stay in the personal folder if the data is private and specific to your user
   2. Go to the common folder if you want other users of your kDrive to directly view the data in the drop box
6. Click on the blue New button when you are in the directory of your choice (the one that will host the data collected using the drop box)
7. Click on Drop box
   
8. Enter the name of the drop box
9. Based on the choice in point 5 above, you can still decide whether, despite being in a common folder, you want to restrict access to only your user
10. Click on the blue Create
    
11. Share the drop box link or click on Send by email to share it with your contacts
12. The advanced options allow you to receive an email notification when a file is deposited, protect the folder with a password, add an expiration date, and limit the storage space of the drop box
    

You can also customize the appearance.

Disable or modify a drop box

To access drop boxes:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Choose kDrive (Collaborative Tools universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Shares in the left side menu
6. Click on Drop boxes
7. Click on the action menu ⋮ to the right of the relevant object in the displayed table
   
8. Click on Disable to cancel the sharing link without deleting the already shared data (the folder will become a regular folder)
   or on Settings to modify the advanced options (point 12 above)

This guide explains how to edit an image file from kDrive Infomaniak. Please refer to this other guide if you are looking for information on editing other file formats.

Preamble

• kDrive natively integrates an editor that allows you to edit an image online.
• Your files are never analyzed and are exclusively stored in Switzerland.

Edit an image, a photo

To access kDrive and edit files:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Open the relevant image file.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. The editor allows you to:
   1. rotate the image 90° to the right or left,
   2. crop your image,
   3. flip the image horizontally or vertically:
      
   4. adjust the brightness and contrast of the image:
      
   5. create a signature (available only with paid kDrive plans) and apply it to the image (refer to this other guide for more information).
5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

This guide explains how to manually import data (files, folders, etc.) from your computer to your kDrive without installing the Infomaniak kDrive application.

Importing to kDrive from the Browser

To access kDrive:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose kDrive (universe Collaborative Tools)
4. Click on the name of the relevant object in the displayed table

then choose:

• Drag and drop the items to be sent to kDrive from a window on your computer:
  
  
   
• Use the New button and choose the desired import (file / folder):
  
  
   
• Right-click where you want to import new content and choose the desired import (file / folder):
  
  
   
• Import specific content using the Import External Data menu:
  
  
   
  Read the guide on this topic (click here)

Wait for the data transfer to complete (the duration depends on the speed of your Internet connection).