This guide explains how to check and update the version of the desktop app kDrive (desktop application for macOS / Windows / Linux).

Access the installed version info…

... on macOS / Windows / Linux

To identify the version number of the kDrive application:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. Click on Preferences (or first click on the icon ⋮ at the top right in the application):
   
3. Scroll all the way down and under the Version category, you will find the version currently installed on your computer:
   

Update the installed version

... on macOS / Windows

With each new version of the kDrive application offered by Infomaniak, a message will appear upon the first opening of the software after a restart or a few minutes later if it is not restarted, offering the possibility to install the update automatically.

If that is not the case:

• Follow the steps above and click the displayed button offering the update:
  

If the button is missing or the app version is too old:

1. Download the latest version from the official page (the number of the latest version is displayed in the file name):
   
2. If this version number is more recent than your current version, let the download complete.
3. In the meantime, uninstall your application without touching the folder containing your synchronized files and especially without moving it.
4. Install the newly downloaded version.

This guide explains how to connect and manage multiple kDrive on a computer (macOS / Windows). This feature allows you, for example, to access files from a personal kDrive and a professional kDrive.

Prerequisites

• Have a kDrive.
• Have the kDrive desktop app (desktop application for macOS / Windows / Linux).

Accessing different kDrive accounts from your computer

A user connected to the kDrive application on a computer may already have access to multiple kDrive accounts if they are already working with multiple kDrive accounts outside of the app, if they have been added to other kDrive accounts, etc. They are all accessible as long as the user is logged in with the identifier corresponding to these kDrive accounts.

Accessing and managing other kDrive accounts...

To log in with a different account and thus access other kDrive:

… from the kDrive desktop app (desktop application on macOS / Windows / Linux)

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the dropdown arrow ‍ to the right of the kDrive name (the kDrive accounts you already have access to with your user will be displayed).
3. Click on Add a kDrive:
   
4. Click on the pill with your initials or your avatar in the top right corner.
5. Click on Add an account:
   
6. Enter your Infomaniak account credentials — refer to this other guide if necessary.
7. Select and configure the kDrive to add (including the directory that should be used on the computer).
8. It is now possible to switch from one kDrive to another when you click on the kDrive icon, then on the chevron ‍ in the window that opens:
   

… from the kDrive web app (online service kdrive.infomaniak.com)
 

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the chevron ‍ to expand the list at the top left of the kDrive interface
3. Click on the kDrive you want to use
   

Disconnect a kDrive from the desktop app

To access the settings of the kDrive application on your device:

1. Left-click on the desktop app icon in your computer's notification area (top right on macOS, bottom right on Windows, and a double left-click in the taskbar on Linux).
2. Click on the ⋮ icon on the right in the application.
3. Select kDrive Settings:
   
4. Click on the icon ⋮ to the right of the synchronized Drive, under Folders.
5. Choose Remove synchronization (from your device only, with no impact on kDrive):
   

This guide explains how to use the history or versioning of files on kDrive.

Preamble

• This feature is very useful for retrieving deleted information that you might need later.
• Infomaniak keeps a backup of all changes made to files in the version history on kDrive:
  • With a Free offer, file versions are kept for 30 days (maximum 30 versions)
  • With higher offers you will find up to 200 file versions over 60 days (or 120 days for the Pro offer and 180 or 365 days with kDrive within kSuite)
• You can choose to keep certain versions indefinitely.

Managing previous file versions

To access kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Navigate through the kDrive directory tree that appears in the left-hand side menu.
3. Right-click on the desired file.
4. Click on Version History:
   
   

The different versions of the file are listed in reverse chronological order.

You can delete all versions of this file using the button.

Otherwise, a menu to the right of each version allows you to:

• … create a new file on kDrive from this version,
• … download the file as it was at the date/time of the selected version,
• … keep it indefinitely: the version will be kept after the standard retention period,
• … delete the version: allows you to erase only this version.

You can also access all versions of all your files…

1. … from the left menu Manage storage space
2. … open the drop-down menu to select File Versions:
   

This guide explains how to scan or digitize documents with the mobile app kDrive (app for iOS/Android smartphone or tablet).

Prerequisites

• Have a kDrive.
• Install the mobile app kDrive on your device.

Scan documents

To quickly digitize paper documents and store them on your kDrive:

1. Launch the mobile app kDrive on your iOS or Android device.
2. Press the icon ‍ at the bottom:
   
3. Tap Scan a document:
   
4. If necessary, grant the app the requested access:
   
5. Document search and detection occurs automatically as soon as the image is stable:
   
6. If necessary, edit the document after detection:
   
7. Tap NEXT:
   
8. Repeat the steps to scan other pages or tap FINISH.
9. Tap Save to group the scans into a PDF file that will be stored at your chosen location on your kDrive.

This guide explains how to save an email directly to your kDrive from the Infomaniak Web Mail app (online service mail.infomaniak.com). You can thus save in 1 click a message received on an address of your Infomaniak Mail Service, in .eml format readable directly within your kDrive interface.

Add an email to kDrive

To export the email of your choice to your kDrive:

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Open the email you want to save.
3. At the top right of the relevant email:
   1. Click on the kDrive folder icon to Add to kDrive.
   2. If the icon is not visible, click on the action menu ⋮ and choose Add to kDrive:
      
4. Choose the kDrive (from those to which you are attached by your Organization) and the desired location on it to save your file - if you rename it, keep the extension .eml to be able to read it directly in the kDrive interface:
   
5. Click the Add button…
   1. A message at the bottom of the screen notifies you of the progress of the recording and allows you to go directly to the email's save location.
   2. The saved email can be viewed in kDrive as if you were reading it directly in Mail:
      

Learn more

• Export all emails from an email address
• Export the attachments from an email

This guide explains the operation of user rights on kDrive and how you can change these access permissions.

Functioning of user rights

When adding a user to kDrive, two levels of permissions are available:

• Administrator offers users the same rights as the owner of the kDrive:
  • sharing, statistics, activity reports, restore and delete folders, etc. and access files and folders
• User allows users to access folders at the root of the kDrive as well as to freely manage and share their content. However, users will not be able to access the administrative management of the product (manage users, view statistics, create or delete folders at the root of the drive, etc.).
  • access to shared files and folders, personal directory and file creation/sharing

In summary:

• The folders at the root of a kDrive are private by default.
• Content of the directory Common folders is visible by other kDrive users but sharing may be restricted.
• Content shared by other users from their private part of the kDrive and content shared by users external to your kDrive appear in the menu Shares.
• Any folder or file can be shared with other kDrive users and contacts of your choice. Read more

Edit User Permissions

To access kDrive:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com). Check or select the relevant kDrive from the drop-down menu in the left side menu.
2. Click on the action menu ⋮ located to the right of the element concerned.
3. Click on Manage users:
   
4. Manage the rights of the desired user, choose the desired level of access:
   
5. If necessary open the action menu ⋮ the desired user for advanced actions:
   
6. If necessary manage category permissions:
   
   
   ‍

Rights in the Organisation / Rights in kDrive

We have to distinguish...

• ... the rights granted for the management of the kDrive service on the Manager,
• ... and the rights granted to the user within the kDrive.

Indeed, a user may have Restricted or zero rights on the kDrive product in the Manager (so it will not have the possibility to manage the kDrive product itself or to have technical details - read below) but may have been defined as administrator in kDrive and thus have access to all stored data.

Here's the view from the dashboard of a administrator of an Infomaniak Organization:

There are 2 users in the Organization, including 1 access collaborator and 1 legal guardian (so having the maximum rights). The drop-down menu at the top right allows you to switch to a product-specific view of users, kDrive e.g.:

The second user who has access collaborator at the level of the Manager Infomaniak has access administrator within kDrive specifically. It will therefore access the shared files on kDrive but its interface will still be reduced in accordance with the restrictions on its status in the Organization...

... in contrast to the administrator (and legal responsibility of the Organization, thus having the maximum rights) which has access to all the details of the kDrive interface:

This guide explains how to create a drop box with kDrive to invite contacts to deposit content (files or folders). The content uploaded by your contacts is thus directly sent and sorted in the right place on your kDrive.

Create a drop box

To access kDrive and create a drop box:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Navigate through the kDrive directory tree that appears in the left-hand side menu and go to the folder that will host the data collected in the drop box:
   1. Stay in the personal folder if the data is private and specific to your user.
   2. Go to the shared folder if you want other users of your kDrive to be able to view the data in the drop box directly.
3. Click the blue New button when you are in the directory of your choice (the one that will host the data collected using the drop box).
4. Click on Drop Box:
   
5. Enter the name of the drop box.
6. Depending on the choice made in point 2 above, you can still decide whether, despite being in a shared folder, you want to restrict access to your user only.
7. Click the blue Create button:
   
8. Share the link to the drop box or click on Send by email to share with your contacts.
9. The advanced options allow you to receive an email notification upon file upload, protect the folder with a password, add an expiration date, and limit the storage space of the drop box:
   
   • You can also customize the appearance.

Disable or modify a drop box

To access the drop boxes:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on Shares in the left sidebar.
3. Click on Drop Boxes.
4. Click on the action menu ⋮ to the right of the relevant item in the displayed table.
5. Click on Disable to cancel the share link without deleting the already shared data (the folder will become a regular folder)
   or on Settings to modify the advanced options (point 9 above):
   

This guide details the different means of access to kDrive once the offer my kSuite Subscribed.

There is three ways to view, add and edit files on kDrive from a computer:

1. From a web browser...
2. From the app kDrive available on computer and mobile device...
3. Configuring a WebDAV connection

1. From a Web browser

To access the web app kDrive (online service) kdrive.infomaniak.com):

1. Click here in order to access the Manager Infomaniak.
2. Click on the icon ‍ at the top right of the interface.
3. Choose kDrive.

2. From kDrive app

To access kDrive from a mobile or desktop app:

1. Install kDrive for your device.
2. Open the app.
   1. If this is the desktop app, click the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and double left click on the Linux task bar).
   2. Be aware of this other guide on this subject.

3. Via WebDAV

This increases the ability to connect to your data, in particular by WebDAV application of your choice.

This guide explains how to edit an image file on the Web app kDrive (online service kdrive.infomaniak.com — paid kDrive offers only).

Preamble

• The Web app kDrive (kDrive paid offers only) natively integrates an editor that allows you to edit an image online.
• Your files are never analyzed and are exclusively stored in Switzerland.
• Refer to this other guide if you are looking for information on editing other file formats.

Edit an image, a photo

To access kDrive and edit files:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Open the relevant image file.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. The editor allows you to, among other things,…
   1. … rotate the image 90° to the right or left,
   2. … crop your image,
   3. … flip / invert the image horizontally or vertically:
      
   4. … adjust the brightness and contrast of the image:
      
   5. … create a signature (kDrive paid offers only) and then apply it to the image (refer to this other guide for more information).
5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

This guide explains how to manually upload data (upload files, folders, etc.) from your computer to your kDrive without installing the kDrive Infomaniak application (mobile app kDrive (app for iOS/Android smartphone or tablet) or desktop app kDrive (desktop app for macOS/Windows/Linux)).

Import to kDrive from the browser

To access kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu in the left sidebar.

Then choose:

• Drag and drop the items to be sent to kDrive from a window on your computer:
  
  
   
• Use the New button then choose the desired import (file / folder):
  
  
   
• Right-click where you want to import new content, then choose the desired import (file / folder):
  
  
   
• Import specific content using the Import external data menu:
  
  
   
  Refer to this other guide if you are looking for information about importing data from the outside.

Wait while the data is being transferred (the duration depends on the speed of your Internet connection).

File types

You can upload any type of file, such as .pdf, .txt or other extensions. The Apple Keynote Suite has some peculiarities with its file extensions; example with the Numbers application:

• ..numbers can be files or folders depending on the chosen save format (and the behavior during upload is not the same when it is a folder).
• If there is already a file, for example calcul.numbers on kDrive and it is saved as a ‘package’ on the desktop, then at the time of upload the file will be considered a folder and kDrive will try to upload files inside it, which is not possible so the upload will not be allowed.
  • To solve the problem, simply change the save format in the Apple Numbers application on macOS to “Single File”: