This guide explains how to select the folders that need to be synchronized between the desktop app kDrive (desktop application on macOS / Windows / Linux) and kDrive Infomaniak.

Prerequisites

• Have kDrive.
• Have the kDrive app on the device to be synchronized.
• Check the setting regarding the limitation of synchronization of large folders.

Select the kDrive folders to sync

To access the settings of the kDrive application on your computer:

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the icon ⋮ all the way to the right in the application.
3. Click on kDrive Settings:
   
4. Click on the chevron ‍ to the left of your kDrive name to expand the list of folders.
5. Optionally, expand the contents of the listed folders and check/uncheck the folders to synchronize with your computer:
   
6. Click the blue Validate button.

Warning

• When deselecting a folder from the list, a message next to the button (point 6 above) warns you that this folder will be moved to your computer's trash.
• This is the folder that was in your kDrive directory on your computer.
• kDrive folders on the web-based online version will not be affected, but you must ensure, before the operation, that the folder in question was properly synchronized and fully present on this online version (especially if you had just placed it within your synchronized directory).
• If in doubt, also ensure that your computer does not instantly delete overly large items when they are placed in the recycle bin, due to the size of the Windows recycle bin for example:
  
   

Add advanced synchronization

In the same location accessible according to the procedure above, click on ‍‍ Add advanced synchronization :

this will allow you to synchronize one or more new folder(s) from your hard drive with the location of your choice on kDrive.

Stop and remove a synchronization

In the same location accessible according to the procedure above, click on the icon ⋮ all the way to the right:

which will allow you to:

• Force synchronization
• Pause synchronization
• Delete the synchronization (from your device only, with no impact on your kDrive)

This guide helps solve a synchronization/import issue with the mobile app kDrive (application for Android smartphone or tablet) on devices from certain manufacturers (especially Chinese ones) that implement measures to optimize battery life. These measures can prevent apps like kDrive from running in the background.

kDrive needs to run in the background

When you import large files or multiple files into kDrive, this may take several minutes. To ensure data import, the mobile app kDrive needs to be able to continue this task when you close the application or open another one. The automatic photo backup function in kDrive may also be disrupted if the app cannot run in the background.

Due to the power management policy of certain manufacturers, applications not on their whitelist may be automatically stopped, preventing proper functioning of certain tasks.

Ensuring a mobile app runs in the background

It is possible to bypass this issue by following the instructions available in English on the site don't kill my app at the address dontkillmyapp.com:

• Asus
• Huawei
• Lenovo
• Meizu
• Oneplus
• Oppo
• Samsung
• Vivo
• Xiaomi

Don't see your phone's brand? That probably means your phone isn't causing any issues.

This guide helps resolve certain cases where you notice that kDrive data is not synchronized across your devices.

kDrive not running in the background

For kDrive synchronization to work when there is an update to your data on kDrive (new file, edited document, etc.), it is obviously necessary that the desktop app kDrive (desktop application on macOS / Windows / Linux) is open (and that you are logged in with the correct user account etc.).

Access the kDrive icon on Windows

To check if the kDrive app is running on a Windows computer, you need to locate the folder icon in the notification area.

1. If necessary, open the kDrive software installed on your computer:
   1. Click on the Start menu to open it.
   2. Search for kdrive.
   3. The search result should display the kDrive app (otherwise, reinstall the application).
   4. Open the kDrive app by clicking on Open or Run as administrator:
      
2. The app icon should be visible in the notification area of your computer at the bottom right on Windows.
3. If it is not there:
   1. Locate the small arrow (or chevron) that indicates hidden icons:
      
   2. Click on this arrow to expand the notification area.
   3. The hidden icons will then appear, allowing you to view the desired application:
      
   4. You can also check the notification area customization settings in Windows system settings.
4. Click on the icon to access the settings and information for your kDrive synchronization:
   

Missing folders on the computer

If everything seems to be going well…

• … no interrupted synchronization
• … no error message
• … you do have the access rights when you view them in their online version (kdrive.infomaniak.com)

but you notice that…

• … folders like Shared Folders or other directories are not visible on your computer…

then check on the desktop app kDrive installed on your computer the setting that allows you to limit the synchronization of large folders (500 Mo by default):

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ to the right on the window that appears.
3. Click on Application Preferences.
4. Turn off the toggle switch to have no limits on the size of synchronized folders:
   
   

Then check on the desktop app kDrive installed on your computer which folders you want to synchronize:

1. Click once on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double click in the taskbar on Linux).
2. Click on the action menu ⋮ on the right of the window that appears.
3. Click on kDrive Settings.
4. Click to the left of your synchronization name to expand the folder tree contained within it.
5. Check the boxes corresponding to the folders that are not yet synchronized as you wish.
6. Confirm with the blue button:
   
   

The result will be that your local folder representing kDrive (named kDrive, or kDrive2, or otherwise) on your computer will finally display all the desired folders (after the necessary time for synchronization).

Synchronization in progress (0/10) then paused

Ensure that the Windows Search service is not stopped. Proceed through the Run window (Win + R):

1. Enter services.msc.
2. Click on OK:
   
3. Locate Windows Search in the list of the Services window and enable it if it is not already enabled:
   

Continuous synchronization (eml files)

A problem related to Windows indexing may occur during the synchronization of kDrive files with the .eml extension (a file type corresponding to email export/save). It is therefore necessary to remove the eml type from the indexing options to resolve this issue:

1. Open the Start menu and search for indexing options.
2. Click on Indexing Options (Control Panel)
   
3. Click on the Advanced button.
4. Uncheck the box for type eml:
   ‍
5. Confirm and close the windows.

Adobe file synchronization

Adobe applications such as Illustrator, Photoshop, Lightroom, etc. encounter issues when saving files (error messages in Adobe software, file duplication...) on kDrive. Therefore, it is best to avoid including Adobe files in a synchronization.

Adobe explicitly states that it does not support cloud synchronizations, external drives, and network drives.

This guide details how to share files and folders in kDrive with whomever you want, without installing the desktop app kDrive (desktop application for macOS / Windows / Linux), even if the recipient does not have an Infomaniak account or is not yet using kDrive.

Preamble

• The Web app kDrive allows you to share content in several ways, including by right-clicking on items or as an email attachment to quickly suggest viewing or modifying a file.
• A drop box can also be shared.
• The appearance of the sharing windows can be customized.

Current limits

Number of shares allowed

• my kSuite = 25‍ | my kSuite+ = 200‍
• kSuite Standard 1 max. user = 200‍ | kSuite Standard 2 min. users = 1000‍ | kSuite Pro = 1000‍ | kSuite Entreprise = 1000‍

Sharing a file/folder on kDrive

For users to be able to view, edit, download your content, you need to specify with whom to share a file/folder in kDrive:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Right-click on the file/folder in question.
3. Click on Share... at the top of the dropdown menu:
   
   

From there, it is possible to…

• … or activate a public share link with various possible options:
  • authorization to modify the document if it is part of the collaborative formats
  • expiration date
  • password
  • download authorization
  • access authorization so that the user with access to the share link can request full access - refer to the dedicated chapter below

so that anyone with the link displayed on this modal can access the shared file:

Warning: simply deactivating/reactivating the public share link changes the URL and invalidates the previous one!
 

• … or enter a kDrive user, a contact from your address book, the email address of a new contact (or a work team if sharing is done within the “shared folders”):
  

A helper allows you to set the rights for each person you add: “viewing” / “modification” / “management” (refer to this other guide if you are looking for information about access permissions for files, folders and subfolders in kDrive):

• The person whose email address you specify will receive an email with the necessary information to access your shared content.
• If she does not have an Infomaniak account, she can create one for free to access, modify, and sync the shared items.
• In the meantime, you will see the pending invitation and can revoke it at any time from the same place.
• The private link appears every time you go to the sharing sidebar, which allows you to easily copy and resend the link to authorized users.

Click on the close button at the top right of the modal if you are finished.

Create a public and editable share link

When you activate a share link on a Word, Excel, or PowerPoint file, you can allow online editing of the latter:

Everyone with access to this share link will be able to immediately edit the file without having an Infomaniak account (just test the obtained URL in a private navigation to check the result).

You can also get a precise sharing link from the document.

Request access from the shared file page

The user sharing a folder can activate a button in the advanced settings:

This button will be displayed on the sharing page so that the user accessing the sharing link can request to become an external user (if they have an Infomaniak account):

The request will then be sent by email to the user who initiated the share and they can decide whether to accept or not.

Shared folders

Refer to this other guide to better understand the differences between the various sections of the kDrive.

These shared folders are available with certain paid plans and allow you to share your data with all kDrive users. Any new folder created inside with a maximum share setting will be indicated as such on the right in the list of folders.

But a folder can also be created with restricted sharing (this is offered when creating a new folder or when you return to the sharing of said folder) and in this case only authorized persons will be able to see the content directly; the users who have access to it are visible on the right in the list of folders:

 

Other users with access to shared folders can also force access to a subfolder either by clicking on it and accepting the warning message, or through the action menu on the right of the directory by choosing "Force access"; this will notify the other users by email of the access attempted:

Refer to this other guide if you are looking for information on sharing and common folders.

This guide provides instructions to synchronize kDrive with a NAS Synology (or vice versa) via the WebDAV protocol found in the Cloud Sync application.

Prerequisites

• Have a Synology NAS accessible from the Internet.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and Synology via Cloud Sync

To do this:

1. Log in to the Synology DiskStation Manager (DSM).
2. If necessary, download and install the app Cloud Sync from the Package Center.
3. Open Cloud Sync.
4. Click on the + at the bottom left to add a Cloud.
5. Select WebDAV at the bottom of the list of available Clouds:
   
6. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see prerequisites above)
   2. Username: email address to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one for your Infomaniak user account if you have not enabled 2FA
7. Choose the local folder, destination and desired synchronization type:
   
   • Bidirectional: changes made will be reflected in both directions.
   • Download only remote changes: ideal for backing up a kDrive to your NAS.
   • Download only local changes: ideal for backing up data from your NAS to a kDrive.

This guide explains how to store the database of Joplin on your kDrive Infomaniak and connect your various devices via the WebDAV protocol. You thus keep your notes safe in a storage medium located in Switzerland.

Preamble

• Joplin is a free and open-source note-taking tool that allows you to organize all your notes within folders and access them from any device (computer, mobile device, etc.)
• Joplin will store several of its configuration files, so to avoid cluttering your kDrive directories, it is recommended to create a dedicated folder in your personal directory on kDrive, with a simple folder name like "joplin", for example, and then specify it at the end of the WebDAV link in step 7 below:
  

Set up Joplin to use kDrive via WebDAV

Prerequisites

• Download Joplin
• Know your kDrive identifier (kDrive ID).

The example below is essentially the same for all versions of Joplin:

1. Open the Joplin application.
2. Click on the menu at the top left:
   
3. Click on Settings:
   
4. Click on Synchronization.
5. Press the menu to select a target.
6. Select the WebDAV mode:
   
7. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com/joplin (or /folder-name — read the preamble above)
   2. Username: email address used to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or‍ the one from your Infomaniak user account if you have not enabled 2FA
8. Click on the synchronization test and wait for the connection confirmation below:
   
9. Tap on the top left to return to the previous menu and tap on Synchronize to create the files on kDrive:
   
10. Go back to your notes to start working.

This guide details the Lite Sync option of the desktop app kDrive (desktop application on Windows).

Preamble

• Lite Sync saves space by virtually storing your kDrive files on your computer, downloading them only when necessary.
• Files are always accessible from the web app kDrive (online service) kdrive.infomaniak.com) but locally they are present in a "dehydrated" way, requiring a loading time to be fully accessible.
• This allows you to view, complete and synchronize the contents of kDrive without saturating the hard drive.
• Lite Sync always works:
  • on a specific kDrive (in case you synchronize several on the application).
  • and on the fullness of the kDrive (or the fullness of an advanced synchronization).
  • and via a specific kDrive app (another user of the same kDrive can make a Lite Sync choice different from yours).

Enable Lite Sync option

Prerequisites & scope of use of Lite Sync

• OS Windows version ≥ 10 (21h2)
• not available with Linux
• 64-bit processor (ARM64 compatible)
• NTFS file storage system
• App kDrive Windows version ≥ 3.4

The Lite Sync option can be enabled when installing the application (this is offered to you) or later:

1. Click left on the app icon in the notification area of your computer (bottom right on Windows).
2. Click on the action menu to the right of the kDrive window.
3. Select KDrive Settings.
4. Click the button in the part Synchronization to activate the Lite Sync.

Cloud icon will appear to the right of the synchro name on the application, indicating that the Lite Sync is enabled. If the cloud icon barred displays, this means that the Lite Sync is not activated:

Always keep on this device

Once the Lite Sync is activated, you can still make a folder and its subfolders available locally or only one or more subfolders:

1. From Windows Explorer, place on a folder synchronized with kDrive and right-click.
2. Select the Always keep option on this device under kDrive:
   

Free from space

Conversely, once the Lite Sync is activated, you can free space in a folder and its subfolders or only in one or more subfolders.

1. From Windows Explorer, place on a folder synchronized with kDrive and right-click
2. Select the Free Space option under kDrive:
   

Example of use #1 (storage space required)

If you activate Lite Sync, the occupied space (e.g. 900GB) on the Infomaniak server will be released on your hard drive but the opposite is also true (e.g. 900GB free space required on your hard drive if the Lite Sync option is activated on the way).

"Dehydration" of files

As explained in the preamble, a dehydrated file is a kDrive file whose full version is not present on the hard drive and instead it is a 1-K shortcut that appears, normal behavior when Lite Sync is enabled.

In some cases (e.g. if you copy files from your hard drive while Lite Sync is enabled, and you start syncing to a new kDrive) the application will block the import of this type of file. To resolve these errors you can download the full file from the web app kDrive (online service) kdrive.infomaniak.com).

Example of use #2 (summary of icons)

Hard drive files synchronized with Lite Sync option, everything is in the cloud (on your remote kDrive online):

Disabling the LiteSync option, the "physical" synchronization starts:

Synchronization completed, the files have been downloaded to your computer and then have the appropriate icon:

To sum up, here are the status icons that are used in your Windows Explorer:

Status icons	Files	Folders
= in line	The file exists on online kDrive and is only virtually on your hard drive; to view it locally you will need to download it	The folder contains at least one file or subfolder not physically present
= Off line	Lite Sync does not work properly (contact support)	Lite Sync does not work properly (contact support)
= always available	The file exists on kDrive online and also physically on your hard drive	The folder contains only files and subfolders without Lite Sync
= available on this device	The file exists on online kDrive and is only virtually on your hard drive for reasons decided by Windows (e.g. lack of space)	The folder contains local and temporary files and subfolders
= synchronization	Synchronization is ongoing or pending	Synchronization is ongoing or pending
= download in progress	The progress bar indicates an ongoing download	The progress bar indicates an ongoing download

Disable Lite Sync option

To this end:

1. Click left on the app icon in the notification area of your computer (bottom right on Windows).
2. Click on the action menu to the right of the kDrive window.
3. Select KDrive Settings.
4. Click the button in the part Synchronization to disable the Lite Sync.
5. There are two possible situations:
   1. If there is enough space on your computer a message confirming deactivation is displayed, just click Continue.
   2. If there is not enough space on your computer, a message will indicate the missing space to enable the Lite Sync to be deactivated; the synchronization of your kDrive will be paused for the time to select the files to synchronize on your computer.

This guide provides instructions for connecting to kDrive using the WebDAV connection protocol.

Preamble

• Connecting via WebDAV allows you to…
  • … to use your preferred WebDAV application instead of the official kDrive application (only solution if the latter is unavailable on your OS, for example macOS 10.14.6)
  • … to use kDrive as a synchronization base for a tool that would allow this via WebDAV (e.g., Joplin).
  • … to access kDrive from your operating system's file manager.

Get the identifier (kDrive ID)

To find out your kDrive ID:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. The kDrive file structure appears in the left sidebar.
3. The URL https://kdrive.infomaniak.com/app/drive/123456 displayed at the top of your browser contains a number:
   

This number (in the example 123456) is your kDrive identifier (IDkDrive).

You will therefore need to write https://IDkDrive‍.connect.kdrive.infomaniak.com whenever necessary (https://123456.connect.kdrive.infomaniak.com for example as a WebDAV address).

Connect to kDrive via WebDAV…

... on Windows

To do this:

1. Open the File Explorer from the taskbar or the Start menu.
2. Select This PC from the left pane.
3. In the Computer tab, select Add a network location:
   
4. Click on Next.
5. Click on Choose a custom network location:
    
6. Click on Next.
7. Enter the server address: https://IDkDrive.connect.kdrive.infomaniak.com
8. Click on Next.
9. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
10. If desired, click the box to save the connection information.
11. Enter a name for this connection or leave the default indication.
12. Click on Finish.
13. Two folders will appear, one containing deleted files & folders, the other with the name of your kDrive and containing your data.

... on macOS

For a macOS computer, follow the Apple instructions, which may result in this:

1. Click on the Go menu from the Finder.
2. Click on Connect to Server:
   
3. Enter the server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
4. Click on Connect:
   
5. Confirm the connection by clicking the blue button.
6. Enter the following information:
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
7. If desired, click the box to save the connection information.
8. Click on the blue button to connect:
   
9. Here it is, the kDrive content is displayed on the Finder:
   

... on Linux (Gnome)

To do this:

1. Open Files.
2. In the sidebar, click on Other location.
3. In the Server Connection field, enter davs://IDkDrive.connect.kdrive.infomaniak.com
4. Click on Connect.
5. For the account settings, use the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
6. Click on Connect.

... with a Windows software

Use the software RaiDrive for quick access to your hosted data. Fill in the fields as shown in the image below:

... with a Windows or macOS software

Use the software Cyberduck for quick access to your hosted data:

1. Open Cyberduck.
2. In the software menu, go to Bookmark then to New Bookmark.
3. Select the protocol WebDAV (https).
4. Enter the following information:
   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the ID kDrive chapter above)
   • Username: email address used to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
   • Download folder: the folder where downloaded files will be stored

WebDAV direct folder connection URL

A very simple trick to allow direct connection via WebDAV to your chosen folder is to use the following URL:

https://XXXXXX.connect.kdrive.infomaniak.com/Common documents/folder-name

This guide details the Lite Sync option of the desktop app kDrive (desktop application on macOS).

Introduction

• The Lite Sync feature saves space by virtually storing your kDrive files on your computer, only downloading them when necessary.
• The files are always accessible from the Web app kDrive (online service kdrive.infomaniak.com) but locally they are present in a "dehydrated" way, requiring load time to be fully accessible.
• This allows you to view, complete, and sync kDrive content without overwhelming the hard drive.
• The Lite Sync option always applies:
  • on a specific kDrive (in case you are synchronizing several on the application).
  • and on the entire kDrive (or the entirety of an advanced synchronization).
  • and via a specific kDrive app (another user of the same kDrive can make a different Lite Sync choice).
• In case of any issues, refer to this other guide on the subject.

Enable the Lite Sync option

Prerequisites & scope of use for Lite Sync

• OS macOS version ≥ 10.15 — not available with Linux
• File system under NTFS / APFS

The Lite Sync option can be enabled during application installation (this is offered to you) or later:

1. Left-click on the app icon in your computer's notification area (top right on macOS).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization to activate Lite Sync.

The cloud icon will appear to the far right of a sync name in the application, indicating that Lite Sync is activated. If the cloud icon with a strike through appears, this means that Lite Sync is not activated:

Always keep on this device

Once Lite Sync is activated, you can still make a folder and its subfolders, or only one or more subfolders, available locally:

1. From the macOS Finder, navigate to a folder synchronized with kDrive and right-click.
2. Select the option Always keep on this device under kDrive:
   

Free up space

On the other hand, once Lite Sync is activated, you can free up space in a folder and its subfolders or only in one or more subfolders.

1. From the macOS Finder, navigate to a folder synchronized with kDrive and right-click.
2. Select the option free up local space under kDrive:
   

Example of use (storage space required)

If you enable Lite Sync, the space used (900 GB for example) on the Infomaniak server will be freed up on your hard drive, but the opposite is also true (for example, 900 GB of free space required on your hard drive if the Lite Sync option is activated midway).

File "dehydration

As explained in the introduction, a dehydrated file is a kDrive file whose complete version is not present on the hard drive and instead a "shortcut" of 1 KB is displayed, normal behavior when Lite Sync is activated.

In some cases (for example, if you copy files from your hard drive while Lite Sync is activated, and then start a new synchronization to a new kDrive) the application will block the import of this type of file. To resolve these errors, you can download the complete file from the kDrive web app (online service kdrive.infomaniak.com).

To summarize, here are the status icons used:

Status icons	Files	Folders
= online	The file is only on kDrive "in the cloud", to view it locally you will need to download it	the folder contains at least one file or subfolder present on kDrive online
= always available	The file is always available locally and synchronized with the online version	The folder contains only local files or subfolders synchronized with their online version
= synchronization conflict	kDrive encounters a synchronization conflict with the file	kDrive encounters a synchronization conflict with the folder
= transfer error	an error occurred during the file transfer and it was interrupted	an error occurred during the transfer of the folder and it was interrupted
= download in progress	the progress circle indicates an ongoing download	the progress circle indicates an ongoing download

Disable the Lite Sync option

To do this:

1. Left-click on the app icon in your computer's notification area (top right on macOS).
2. Click on the action menu ⋮ to the right of the kDrive window.
3. Select kDrive Settings.
4. Click on the button in the Synchronization to disable Lite Sync.
5. Two scenarios may occur:
   1. If there is enough space on your computer, a message confirming the deactivation will appear; simply click on Continue.
   2. If there is not enough space on your computer, a message will indicate the missing space to allow the deactivation of the Lite Sync; the synchronization of your kDrive will be paused until you select the files to synchronize on your computer.

This guide explains how to delete one of the users from your Organization on the Manager Infomaniak.

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Know the login password; it will be requested during the process.

Removing a user from your Organization

To remove one of the users from the Organization:

1. Click here to access user management for your Organization on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the user in question.
3. Click on Remove from Organization:
   
4. Click the blue Continue button:
   
5. Enter your password to log in to the Manager.
6. Check the confirmation box.
7. Click the red button Remove this user
   

If the user had access to **kDrive** or was invited to **consult a third-party email address**, several intermediate steps will ask you to perform actions with their data and will inform you, if necessary, what happens to the calendars and address books: