This guide explains the differences between Infomaniak's web hosting offers to help you choose the best solution according to your computer needs.

Starter Web Hosting

Free Web Hosting

Web Starter hosting is offered for free with each domain name registered with Infomaniak. It offers 10 MB of disk space to create a site (basic pages in HTML language only - no PHP, no database) even without particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the benefits included with a domain name

Shared Web Hosting

The flagship offer to create your sites

These web hostings are shared offers (the websites will be hosted on servers whose resources are shared with other customers). To ensure the reliability of these shared services, Infomaniak servers use on average only 40% of the CPU power and are equipped with professional last-generation SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies usually used to create professional sites: PHP, MySQL, FTP and SSH access, SSL certificates and easy installation of WordPress or common CMS, etc. It is also possible to add a Node.js site and/or Site Creator.

Cloud Server

Professional Web Hosting

With a Cloud Server, the resources allocated to you are not shared with other customers and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared web hostings (Node.js, mongoDB, Sol, FFMPEG, etc.).

• A Cloud Server allows you to easily administer your server via the same administration interface as web hostings - you manage the sites in the same way.
• A VPS allows you to manage your server 100% autonomously with the version of Windows or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - solid technical skills are required to use a VPS, including VPS Lite.

Public Cloud (and Kubernetes Service)

Open, proven and secure IaaS solution

For Infomaniak, it is the infrastructure that powers kDrive, Swiss Backup and the Webmail, services used by several million users. But Public Cloud is accessible to everyone and provides the resources you need to develop your projects.

With personalized and tailored offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancellable at any time. You only pay for the resources actually used with Public Cloud at the end of each month, the same goes for Kubernetes Service.

Jelastic Cloud

Custom web hosting with your choice of technologies

Jelastic Cloud allows you to create custom development environments with your choice of technologies (PHP, Java, Docker, Ruby, etc.). It is a flexible cloud offer:

• Horizontal and vertical scaling of resources.
• Payment based on actual resource consumption.
• Easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.).

Jelastic Cloud is a platform as a service (PaaS) that allows you to easily create development environments on the fly. This solution is particularly advantageous if your resource consumption (CPU, RAM) varies greatly depending on the time of year.

A Cloud Server allows you to manage applications and websites as easily as shared hosting while giving you the advantage of being able to install additional software as needed. This solution is very advantageous if your resource consumption (CPU, RAM) is stable and predictable.

A VPS Cloud or VPS Lite allows you to manage your entire server with the Linux distribution of your choice. Solid technical skills are required. This solution is very advantageous if your resource consumption (CPU, RAM) is stable and predictable.

In all three cases, you benefit from fully dedicated resources that you can freely adjust according to your needs.

Also, check out the Public Cloud offer.

This guide concerns the mobile app kCheck (application for iOS / Android smartphone or tablet), created to simplify identity verification procedures and enhance the security of your Infomaniak account.

Preamble

• For security reasons, to ensure the identity of the person making a specific request to Infomaniak, an identity verification procedure may be triggered in the following cases (non-exhaustive list):
  • forgetting an Infomaniak account password (user account)
  • forgetting a login email address
  • deactivating two-factor authentication (2FA)
  • unlocking an Infomaniak account
  • when the first revenue reversal for the product Ticketing
  • when ordering a product (suspicion of spam or fraud, brand name, etc.)
• This application allows you to securely transfer the requested items.
• Infomaniak respects your privacy: the information transmitted via the kCheck application will be kept until your file is fully processed; it will in all cases be automatically deleted after 72 hours if this request is not processed.

Start identity verification

Prerequisites

• A QR code or a link provided by Infomaniak.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An Internet connection on the mobile device.

You can then have your identity verified with kCheck:

1. Launch the kCheck app on your mobile.
2. Tap Start.
3. Tap Scan a QR code.
4. Point the QR code provided with the camera.
5. Enter your mobile phone number.
6. Enter the confirmation code received.
7. Allow geolocation (mandatory to continue the procedure).
8. Select the type of ID you have (ID card or passport).
9. Follow the steps to photograph your ID.
10. Take a selfie (of yourself) with your ID in your hand in front of you.

Your documents will then be securely transmitted to Infomaniak support. These requests are prioritized with an average response time of 2 hours during business hours.

If your order is blocked...

For security reasons, some orders may be automatically blocked.

When you place your order, an e-mail is sent to the e-mail address associated with your Infomaniak Manager account. This e-mail contains the procedure to unblock your order. If you do not find it, you can resend it from your Manager by clicking on Resend the procedure from the red banner informing you of the blockage.

Prerequisites

• Open the e-mail containing the unblocking procedure.
• The mobile app kCheck installed on your device iOS (iPhone, etc.) or Android.
• An Internet connection on the mobile device.

You can then start the unblocking procedure with kCheck:

1. Launch the kCheck app on your mobile.
2. Tap Start.
3. Tap Scan a QR code.
4. Scan the QR code present in the e-mail.
5. Follow the unblocking procedure to the end.

Special cases

• If there is no response from you within 10 days, the order is automatically canceled and the payment is fully refunded to the payment method used.
• If you do not have a mobile device to follow this procedure, contact Infomaniak support.

Thank you for choosing Infomaniak to create your PaaS!

This guide helps you quickly use the main features of your new product Jelastic Cloud.

Frequently Asked Questions

• Introduction to Jelastic
• Containers and nodes: how they work
• Jelastic billing and Cloudlet operation
• Technologies compatible with Jelastic Cloud
• Create a VPS with Jelastic Cloud
• Methods for deploying an application
• Differences between Jelastic Cloud and a VPS
• Resources available according to account type

Consult all the FAQs on Jelastic Cloud.

Technical resources

Consult the official Jelastic documentation (in English) for more technical details:

• Deploying applications in a cluster (WordPress, Magento, etc.)
• Creating an environment
• Deploying applications or code
• Configuring servers (Java, PHP, Ruby, etc.)
• Linking a domain name
• Adding a public IP address
• Monitoring application statistics
• SSH access to your environment
• Managing resource consumption alerts
• Dynamic resizing: horizontal and vertical
• Install packages without root access with Yum Packages Installer

For any questions or difficulties, do not hesitate to contact Infomaniak support.

Jelastic Cloud Infomaniak is one of the most complete and flexible PaaS solutions on the market.

Preamble

• Node.js = official name of the language/environment.
• NodeJS = technical or simplified name in certain contexts (often for practical reasons, no real technical difference).

Supported languages

You can deploy applications in Java, PHP, Ruby, Node.js, Python and Go without having to adapt your code using Docker, Kubernetes, GIT, SVN or integrated extensions like Maven, Ant, Eclipse, NetBeans or IntelliJ IDEA.

Supported SQL and NoSQL databases

MariaDB, MongoDB, MySQL, Postgre, Redis, Neo4j, Cassandra, OrientDB, PerconaDB, CouchDB, Couchbase.

Supported application servers

Tomcat, TomEE, Jetty, GlassFish, Payara, Apache PHP, Apache Ruby, Apache Python, NGINX PHP, NGINX Ruby, NodeJS, JBoss, SmartFoxServer, SpringBoot, WildFly, Golang.

Supported load balancers

NGINX, Apache Balancer, HAProxy, Varnish.

This guide specifies the resources you can benefit from with a Jelastic Cloud depending on the type of account you have.

Preamble

• All Jelastic Cloud accounts offer benefits:
  • Web Applications: over 40 CMS installable in 1 click.
  • Support for various technologies.
  • Databases: SQL & NoSQL.
  • SSL Certificates: free with Let's Encrypt.
  • Automatic backups: every 24 hours (incremental, over the last 7 days).

14-day trial account

The trial period allows you to test Jelastic Cloud without commitment. You can thus verify if this solution meets your expectations and estimate the resources you need. Thanks to the calculator, you will then be able to determine the hourly or monthly rate of your PaaS based on your tests.

During the trial period, you have the following resources:

• number of environments: 5
• power: 8 Cloudlets (3.2 GHz of CPU and 1 GB of RAM)
• SSD storage: 10 GB
• bandwidth: 20,000 Kb/s

Paid account

As soon as you purchase Jelastic credits, the trial account restrictions are lifted, and you can freely adjust the resources of your PaaS according to your needs:

• number of environments: according to your needs
• power: customizable according to your needs
• SSD storage: 20 GB included, then extendable up to 100 GB per environment
• incoming and outgoing traffic: 2.8 GB / hour (2.4 TB / month) included, then charged per GB
• bandwidth: 400,000 Kb/s

Git and GitHub are available at Infomaniak with all hosting offers on…

• … Shared Web Hosting
• … Managed Cloud Server

and of course the Jelastic Cloud offer, which will allow you to integrate versioning in depth.

This guide provides recommendations to follow in case of a 502 error with Jelastic Cloud Infomaniak.

Recommendations in case of a 502 error

Check these points:

1. Check the URL entered in the address bar of your web browser.
2. From your Jelastic console, click on the affected environment, then on the icon "Open in browser":
   
3. Check that the environment is not stopped or paused.

If the problem persists:

• Check that the SSL certificate is active.
• Check the proper functioning of the called application.

If these recommendations do not resolve the issue, contact Infomaniak support.

This guide details the various Infomaniak extensions available in the Jelastic Cloud marketplace.

Preamble

• Refer to this Infomaniak article on the subject.

Install an extension from Marketplace

To do this:

1. Log in to the Jelastic Cloud Dashboard of your server.
2. Go to Marketplace.
3. Search for and install the desired extension.

List of Jelastic Cloud extensions

• CPU Calculator simplifies the estimation of the power you need in vCPU.
• BitNinja protects with 1 click the Jelastic Cloud environment of your choice against the most common threats.
• Swiss Backup automates the backup of folders and environments of your choice. The plugin allows you to configure the frequency and retention policy of backups.
• ClamAV is an antivirus for on-demand scanning of your chosen containers. Useful for checking for the presence of malware, mining, or viruses.
• Grafana and Prometheus allow you to collect useful measurements from your containers and visualize them in modern dashboards in Grafana.
• Zabbix Server simplifies the deployment of a fully customizable alert system.
• SSH Direct Access facilitates access to your containers without going through Jelastic's public gateway. Ideal for having backup access to your servers.

This guide details how to back up the data from your folders and nodes Jelastic Cloud via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

Preamble

• To back up the data, an extension for Virtuozzo (Jelastic Cloud) is available in the node addons.
  • Learn more about the extension (add-on) on Github.
  • Do not look for the extension in the Marketplace, it is not there.
• The various services offered by Infomaniak are all compatible with the corresponding standard protocols (S3/Swift for storage, for example), therefore if you encounter a problem with third-party software, contact its publisher or a Partner and consult the support policy as well as article 11.9 of the Infomaniak TOS.

Configure the Swiss Backup extension on Jelastic Cloud

Prerequisites

• Use Jelastic Cloud (at least one Jelastic environment must be active with the extension installed for your backups to be visible).
• Have a Swiss Backup Infomaniak space with a quota of available devices (minimum 1) for a Cloud backup.
• Add 1 device of type Cloud to obtain the OpenStack Swift parameters.

To add the extension useful to Swiss Backup on Jelastic Cloud:

1. Log in to the Jelastic Cloud Dashboard of your server.
2. Go to the node addons section:
   
3. Search for and install the Backup / Restoration extension:
   
    

Two types of backups are then possible and detailed below:

1. Back up specific folders.
2. Create a snapshot of an entire node.

Back up specific folders

To back up specific directories:

1. Enter the username and password according to the information specific to your device.
2. Check Backup your data.
3. Check Backup specific folders
4. Enter the absolute path of the folders to back up in the Folders to backup field; it is possible to specify multiple folders by separating each path with a comma, for example: /root/admin/, /home/user1/, /jelastic/containers/ (in this example, 3 folders have been specified)…
   ‍

Next, you need to define the frequency of backups (read more below).

Back up an entire node

To back up an entire node:

1. Enter the username and password of your Swift device on Swiss Backup.
2. Check Backup your data.
3. Check Backup all files to back up the entire file system of a node; some files are automatically excluded:
   • the folders /dev,/proc, /sys, /run
   • unmounted file systems as part of the root partition, including virtual file systems
     

Next, you need to define the frequency of backups.

Define backup frequency and retention policy

Two options are available to perform the backup:

1. daily (at 20h UTC)
2. every hour (at the start of the hour, for example at 13h, 14h, etc.)

You can define the retention period of your backups in years, months, days, and hours. To keep your backups indefinitely, simply set the parameters to 0.

If, for example, you perform backups every hour and set a retention policy of 1 year, 2 months, 4 days, 2 hours, this means that each backup will be available for a period of 1 year, 2 months, 4 days, 2 hours (=10322 backups). Note that backups are deleted every Sunday at 22h30 (UTC).

Restore backups

Restore data from a node

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are provided, check Restore your data.
3. Select the node containing the backup to restore:
   
4. Select the backup to restore and the restore folder.
5. Click the Restore button:
   

Restore specific folders from a snapshot (CLI)

Each backup corresponds to a unique ID. You can include and exclude folders from your snapshots during a restore. To view your snapshots:

1. . /home/.config/swissbackup/openrc.sh
2. restic snapshots
   
3. Use --exclude and --include to restrict the restore to a subset of files in the snapshot. For example, to restore a single file: restore 79766175 --target /tmp/restore-work --include /work/foo

There are case-insensitive variants of --exclude and --include called --iexclude and --iinclude. These options work the same way but ignore the case of the paths.

Modify the backup configuration

To do this:

1. Log in to your server's Jelastic Dashboard.
2. Once the extension is added and the username and password of your Swift device on Swiss Backup are provided, modify the configuration as desired.

The backup schedule is set by a cron job, and backups are performed using the restic tool.

To manually modify the backup schedule (CLI), as a root user, run the command crontab -l to display the current times:

• The line containing retention-all.sh corresponds to the backup task
• The line containing purge.sh corresponds to the backup retention task

Example:

Modify the schedule using the command crontab -e.

You can modify the line composed of the script retention-all.sh or retention.sh, these scripts correspond to the launch of your backups. Warning: the crons have been designed to avoid issues between backups and multiple deletions. Be mindful of the time required for backups and deletions…

• Learn more about cronjobs: crontab.guru
• Learn more about restic: restic.net

Manually delete backups (CLI)

To do this:

1. Source the configuration file:
   . /home/.config/swissbackup/openrc.sh
2. Display available backups:
   restic snapshots
3. Delete the desired backup:
   restic forget IdBackup --prune
4. Delete all backups of a file except one:
   restic forget --tag folders --keep-last 1 --prune

Delete backup scheduling

This button allows you to delete the scheduling of your backup:

Uninstall the Swiss Backup extension

It is necessary to delete the backup scheduling (see above) before being able to delete the Swiss Backup extension:

This guide explains how to obtain a custom SSL certificate that you can use with Jelastic Cloud from Infomaniak.

SSL Documentation

Refer to these guides:

• It is quite possible to purchase an SSL certificate from Infomaniak in order to install it on Jelastic Cloud afterwards.
• Integrated into Jelastic Cloud, you will also find a valid certificate for domains xxx.jcloud.ik-server.com.
• Let's Encrypt certificates can also be obtained for free and for any domain.
• It is possible to obtain a paid certificate, for any domain.
• For the purpose of testing, you can also set up a self-signed certificate.
   

This guide presents Jelastic Cloud which is the result of close collaboration between Infomaniak and the company Jelastic (Virtuozzo).

Infomaniak

Infomaniak ensures the infrastructure, support, performance, security, and reliability of the solution. Its infrastructure always guarantees the availability and smooth running of applications, responding to traffic peaks and automatically reducing resource consumption during low periods. This flexibility optimizes the cost-performance ratio by only billing for the resources actually used.

With this Cloud service, computing resources adapt to demand fluctuations while maintaining budget control. All data is managed in Switzerland in the datacenters, with support available in five languages.

Jelastic

Jelastic handles maintenance, software development and provides the software part of the product.

Founded in 2011, Jelastic automates the creation, resizing, clustering, and security updates of traditional and native Cloud applications. It also supports environments for Java, PHP, Ruby, Node.js, Python, .NET, Go, as well as Docker clusters.

This guide concerns user collaboration on Jelastic Cloud environments that are not directly offered in the current Jelastic infrastructure.

Grant access to other users

The solutions proposed so that other users can access your Jelastic environment depend on the type of access desired:

First scenario

You want to share access to the Jelastic dashboard (note that the user to whom these rights are assigned will have access to all environments present on the Jelastic Cloud dashboard).

For this operation, you need to assign rights to the product directly when creating the user. Collaborator rights are sufficient.

Second scenario

You want to share rights on a single environment, however, this action is not possible as is because collaboration is disabled for security reasons.

You can transfer an environment to the desired person, provided that they have a Jelastic Cloud in the same billing group (EUR or CHF billing, for example). To perform this action, you need to change the owner of the environment (action possible directly from the Jelastic dashboard and in the environment configuration tab).

Also refer to this other guide.

This guide explains how to customize the time slot(s) during which Infomaniak can perform maintenance to update your services (new features, fixes, etc.).

Preamble

• This feature is only available for:
  • Cloud Servers
  • Cloud VPS / VPS Lite
  • Jelastic Cloud
• Without any indication from you, scheduled maintenance is generally performed by Infomaniak between 10 PM and 6 AM.

Modify the scheduled maintenance period

To do this:

1. Click here to access the service for which you want to schedule maintenance on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product concerned.
3. Click on Scheduled Maintenance in the left sidebar or on the central page depending on the service concerned:
   
4. Click the buttons to define, in blue, a preferred intervention slot.
5. Validate by clicking the button at the bottom:
   

Jelastic offers an add-on that allows you to install packages requiring sudo permissions without needing root access.

Additional information

The Yum Packages Installer add-on allows you to install packages not provided by default in Jelastic containers (RPM packages, development tools, etc.) using yum. It offers an alternative to install packages when direct root access is not available.

All the required information to use this add-on is described in the readme of the add-on.

Examples of common actions performed via the add-on:

• Install compilation tools: gcc autoconf make
• Install an external RPM: provide the full URL of the RPM in the installation field.

This guide explains how to activate automatic credit reload for Jelastic Cloud.

Introduction

• The automatic reload allows the balance to be updated as soon as it falls below the defined limit.
• Email tracking can be enabled.

Set up a payment profile

To access Jelastic Cloud:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the button to add credits:
   
3. From the Infomaniak Shop that opens, activate automatic recharge by purchasing credit the classic way:
   

This guide details how to transfer a Jelastic Cloud environment from one account to another.

Preamble

• If needed, you can refer to the official Jelastic documentation (in English only).
• Make your life easier! Local partners recommended by Infomaniak can handle these procedures. Launch a free tender. They take care of everything, freeing you from the technical details.

Transfer procedure

Prerequisites

• An environment can be transferred from any type of Jelastic Cloud account (trial, beta, disabled, etc.); however, it is essential that the transfer recipient has a paid account.
• Also ensure that the destination account has not reached:
  • the maximum number of cloudlets per container
  • the maximum number of compute nodes available for an environment
  • the maximum number of environments on the account
• Use the user email address of the destination account, which can be found under the user section in the Jelastic dashboard of the Destination account:
  

To perform the transfer:

1. Log in to your Jelastic Cloud platform (you are leaving the Infomaniak Manager).
2. Click on the Settings button next to the environment to be transferred:
   
3. From the Settings menu, select the Change Owner option.
4. Enter the email address of the destination account, then click on Send.
5. If the destination account exists and meets the transfer criteria, a notification indicating the sending of the request will appear.
6. An icon will appear in front of the environment to be transferred until the transfer request is accepted by the new owner.
7. Once the transfer request is accepted, the environment is removed from your account.

Once the transfer is complete, it is possible to cancel the Jelastic product from your account, all credits still available at the time of cancellation will be automatically transferred to your Infomaniak prepaid account.

This guide explains how to change the password of your Jelastic Cloud console.

Change the password

To access the administration interface of your Jelastic Cloud server:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on Edit under Jelastic Password:
   
3. Choose a new password.
4. You can now access the console with this new password and your username (for example XXXYYYZZZ@juser.ik-server.com).

Having trouble with your passwords?

Do not confuse the password for your Infomaniak account with the one that allows you to manage your Jelastic Cloud:

• Your Infomaniak account allows you to manage your Infomaniak products: manager.infomaniak.com
• The Jelastic Cloud / Virtuozzo console allows you to manage your server: app.jpc.infomaniak.com for example