Knowledge base

Thank you for choosing Infomaniak to create your PaaS!

This guide allows you to quickly use the essential functions of your new Jelastic Cloud product . 

Frequently asked questions

• What is a platform as a service (PaaS)?
• What is a container or a node?
• What is Jelastic?
• What is a Cloudlet? How does Jelastic billing work?
• What technologies does Jelastic Cloud support?
• Is it possible to create a VPS with Jelastic Cloud?
• What are the possible ways to deploy an application?
• What is the difference between Jelastic Cloud and a VPS Cloud / VPS Lite?
• Jelastic Cloud resources available (depending on type of account)

See all Infomaniak Jelastic FAQs

Technical resources

We invite you to consult the official Jelastic documentation in English for technical questions:

• Install clustered applications (WordPress, Magento, etc.)
• Create an environment
• Deploy an application or code
• Configure your Java, PHP, Ruby, etc. servers.
• Bind a domain name
• Add a public IP address
• Monitor an application
• Login in SSH
• Manage notifications related to resource consumption
• Configure dynamic horizontal  and vertical resizing
• Install packages without root access with Yum Packages Installer

In case of need or problem of understanding, our support remains at your disposal 7/7.

Git and GitHub are available at Infomaniak with all hosting offers on:

• Shared Web Hosting
• Managed Cloud Server

and of course the Jelastic Cloud offer which will allow you deep integration of versioning.

This guide explains the differences between Infomaniak Web hosting offers to help you choose the best hosting solution according to your needs.

Starter Hosting

Free Web hosting

The Starter hosting is offered for free with each domain name registered with Infomaniak. It provides 10 MB of disk space to create a website (basic HTML pages only - no PHP, no database) even without any particular knowledge thanks to the Welcome Page tool.

• Register or transfer a domain name with Infomaniak
• Learn more about the advantages included with a domain name

Shared Web Hosting

The flagship offer for creating your websites

These hosting plans are shared hosting (websites will be hosted on servers whose resources are shared with other clients). To ensure the reliability of our shared services, our servers use on average only 40% of CPU power and are equipped with state-of-the-art professional SSD disks.

Web hosting offers a minimum of 250 GB of disk space and allows you to manage multiple websites with multiple domain names. This offer includes all the technologies commonly used to create professional websites: PHP, MySQL, FTP and SSH access, SSL certificates, Site Creator and easy installation of WordPress or common CMS, etc.

Cloud Server

Professional Web hosting

With a Cloud Server, the resources allocated to you are not shared with other clients and you can customize the hardware and software configuration of your server according to your needs. A Cloud Server also allows you to use components that are not available on shared hosting (node.js, mongoDB, Sol, FFMPEG, etc.).

• a Cloud Server allows you to easily administer your server via the same administration console as web hosting - you manage the sites in the same way
• a VPS allows you to manage your server 100% autonomously with the Windows version or the Linux distribution of your choice (Debian, Ubuntu, openSUSE, ...) - strong technical skills are required to use a VPS, including VPS Lite

Public Cloud

Open, proven, and secure IaaS solution

For Infomaniak, it's the infrastructure that powers kDrive, Swiss Backup, and Webmail, services used by millions of users. But Public Cloud is accessible to everyone and provides the resources you need for your projects' development.

With our custom and tailor-made offers, you will have no trouble managing your development budget. No setup fees. No minimum amount. Cancelable at any time. You only pay for the resources actually used with our Public Cloud at the end of each month.

Jelastic Cloud

Custom hosting with the technologies of your choice

Jelastic Cloud allows you to create custom development environments with the technologies of your choice (PHP, Node.js, Java, Docker, Ruby, etc.). It's a flexible cloud offering:

• horizontal and vertical resizing of resources
• payment based on actual resource consumption
• easy customization of your infrastructure (redundancy, IP, SSL, load balancing, etc.)

This guide specifies the resources you can benefit from with a Jelastic Cloud depending on the type of account you have.

All Jelastic Cloud accounts offer the following benefits:

• Web applications: more than 40 CMS installable in 1 click
• Technologies: PHP, Java, Node.JS, Ruby, Python, Go, Docker (find out more)
• Databases: SQL & NoSQL (find out more)
• SSL Certificates: Free with Let's Encrypt
• Automatic backups: every 24 hours (incremental, over the last 7 days)

14-day trial account

The trial period allows you to test Jelastic Cloud without obligation. You can check if this solution meets your expectations and estimate the resources you need. Thanks to our calculator, you can then determine the hourly or monthly price of your PaaS by depending on your testing.

During the trial period, you have the following resources:

• Number of environments: 5
• Power: 8 Cloudlets (3.2 GHz of CPU and 1 GB of RAM)
• SSD storage: 10 GB
• Bandwidth: 20,000 Kb/s

Paid account

As soon as you buy Jelastic credits, the trial account restrictions are lifted and you can freely adjust the resources of your PaaS according to your needs:

• Number of environments: according to your needs
• Power: customizable to your needs
• SSD storage: 20 GB included, expandable up to 100 GB per environment
• Incoming and outgoing traffic: 2.8 GB / hour (2.4 TB / month) included, then billed per GB
• Bandwidth: 400,000 Kb/s

Find out more

• Jelastic Cloud billing What is a Cloudlet?
• What technologies are supported
• Jelastic Cloud Getting Started Guide

This guide provides recommendations to follow in case of a 502 error with Jelastic Cloud by Infomaniak.

Recommendations in case of a 502 error

Check these points:

1. Check the URL entered in the address bar of your Internet browser
2. From your Jelastic console, click on the relevant environment and then on the "Open in browser" icon:
   
3. Verify that the environment is not stopped or paused

If the problem persists:

• Ensure that the SSL certificate is active
• Check the proper functioning of the application being called

If these recommendations do not help resolve the issue, contact Infomaniak support.

This guide details how to back up data from your folders and nodes on Jelastic Cloud using the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

For this purpose, an extension is provided for Virtuozzo (Jelastic Cloud). Learn more about the extension (add-on) on Github.

Prerequisites

• Use Jelastic Cloud (at least one Jelastic environment must be active with the extension installed for your backups to be visible)
• Own an Infomaniak Swiss Backup space with an available device quota (minimum 1) for Cloud backup
• Add 1 device of type Cloud to obtain OpenStack Swift settings

Configuring the Swiss Backup extension on Jelastic Cloud

To add the useful extension to Swiss Backup on Jelastic Cloud:

1. Log in to your server's Jelastic Cloud Dashboard
2. Go to Marketplace
3. Search for and install the Backup / Restoration extension

Two types of backups are possible and detailed below:

1. Backup specific folders
2. Create a snapshot of an entire node

Backing Up Specific Folders

For backing up specific directories:

1. Enter the username and password according to your device's specific information (read this guide - click here)
2. Check Backup your data
3. Check Backup specific folders
4. Enter the absolute path of the folders to back up in the Folders to backup field; you can specify multiple folders by separating each path with a comma, e.g., /root/admin/, /home/user1/, /jelastic/containers/ (in this example, 3 folders have been specified)
   

Then, define the backup frequency (explained below).

Backing Up an Entire Node

For backing up an entire node:

1. Enter the username and password of your Swift device on Swiss Backup
2. Check Backup your data
3. Check Backup all files to back up the entire file system of a node; some files are automatically excluded:
   • /dev, /proc, /sys, /run folders
   • Unmounted file systems as part of the root partition, including virtual file systems
   

Then, define the backup frequency (explained below).

Defining Backup Frequency and Retention Policy

Backup Frequency

Two options are available for performing the backup:

1. daily (at 8 p.m. UTC)
2. hourly (at the beginning of each hour, e.g., at 1 p.m., at 2 p.m., etc.)

Retention Policy

You can set the retention duration of your backups in years, months, days, and hours. To keep your backups indefinitely, simply set the parameters to 0.

For example, if you perform backups hourly and set a retention policy for 1 year, 2 months, 4 days, 2 hours, each backup will be available for a period of 1 year, 2 months, 4 days, 2 hours (=10322 backups). Note that backup deletions occur every Sunday at 10:30 p.m. (UTC).

Restoring Backups

Restoring Node Data

1. Log in to your server's Jelastic Dashboard
2. Go to Marketplace
3. Search for and install the Swiss Backup extension
4. Enter the username and password of your Swift device on Swiss Backup
5. Check Restore your data
6. Select the node containing the backup to restore
   
7. Select the backup to restore and the restore folder
8. Click the Restore button
   

Restoring Specific Folders from a Snapshot (CLI)

Each backup corresponds to a unique ID. You can include and exclude folders from your snapshots during a restore. To view your snapshots:

1. . /home/.config/swissbackup/openrc.sh
2. restic snapshots
   
   
   
    
3. Use --exclude and --include to restrict restoration to a subset of files in the snapshot. For example, to restore a single file: restore 79766175 --target /tmp/restore-work --include /work/foo

There are case-insensitive variants of --exclude and --include called --iexclude and --iinclude. These options behave the same way but ignore case in paths.

Modifying Backup Configuration

1. Log in to your server's Jelastic Dashboard
2. Go to Marketplace
3. Search for and install the Swiss Backup extension
4. Modify the configuration as desired

Manually Modifying Backup Scheduling (CLI)

Backup scheduling is defined by a cronjob, and backups are performed using the restic tool.

To modify the scheduling of your backups:

As root user, run the command crontab -l to display the current schedules:

• the line containing retention-all.sh corresponds to the backup task
• the line containing purge.sh corresponds to the backup retention task

Example:

Modify the schedule using the command crontab -e

You can modify the line composed of the script rentention-all.sh or retention.sh; these scripts correspond to launching your backups. Note: the crons have been designed not to cause problems between multiple backups and deletions. Please pay attention to the time required for backups and deletions.

• Learn more about cronjobs: crontab.guru 
• Learn more about restic: restic.net

Manually Deleting Backups (CLI)

1. Source the configuration file:
   . /home/.config/swissbackup/openrc.sh
2. Display available backups:
   restic snapshots
3. Delete the desired backup:
   restic forget IdBackup --prune
4. Delete all backups of a file except one:
   restic forget --tag folders --keep-last 1 --prune

Delete Backup Schedule

This button allows you to delete your backup schedule:

Uninstalling the Swiss Backup Extension

It is necessary to remove the backup schedule (see above) before you can uninstall the Swiss Backup extension:

This guide details the various Infomaniak extensions available within the Jelastic Cloud marketplace.

List of Jelastic Cloud Extensions

CPU Calculator simplifies the estimation of the vCPU power you need.

BitNinja protects your chosen Jelastic Cloud environment against common threats with just one click.

Swiss Backup automates the backup of selected folders and environments. The plugin allows you to configure backup frequency and retention policies.

ClamAV is an antivirus tool for on-demand scanning of your chosen containers. Useful for checking for malicious code, mining, or viruses.

Grafana and Prometheus allow you to collect valuable measurements from your containers and visualize them in modern dashboards in Grafana.

Zabbix Server simplifies the deployment of a fully customizable alert system.

SSH Direct Access makes it easier to access your containers without going through Jelastic's public gateway. Ideal for having emergency access to your servers.

Also, read our blog article on this topic

Installing an Extension from the Marketplace

1. Log in to your Jelastic Cloud Dashboard for your server.
2. Go to the Marketplace.
3. Search for and install your desired extension.

This guide explains how to obtain a personalized SSL certificate that you can use with Jelastic Cloud at Infomaniak.

 

Documentation for SSL

• It is quite possible to buy an SSL certificate from Infomaniak in order to install it on Jelastic Cloud afterwards
• Integrated into Jelastic Cloud, you will also find a certificate valid only for xxx.jcloud.ik-server.com domains
• Let's Encrypt certificates can also be obtained for free and for any domain
• It is possible to obtain a paying certificate , for any domain
• For the purpose of testing, you can also set up a self-signed certificate

This guide pertains to user collaboration on Jelastic Cloud environments, which is not directly offered in the current Jelastic infrastructure.

Granting Access to Other Users

The solutions for allowing other users to access your Jelastic environment depend on the type of access required:

Scenario 1

You want to share access to the Jelastic dashboard (please note that the user to whom these rights are assigned will have access to all environments on the Jelastic Cloud dashboard).

To do this, you need to grant rights to the product directly when creating the user. Collaborator rights are sufficient.

Scenario 2

You want to share rights to a single environment; however, this action is not possible as collaboration is disabled for security reasons.

You can transfer an environment to the desired person, provided that they have a Jelastic Cloud in the same billing group (e.g., EUR or CHF billing). To perform this action, you need to change the owner of the environment (an action possible directly from the Jelastic dashboard in the environment's configuration tab).

Also, read this FAQ (click here).

This guide explains how to customize the time slots during which Infomaniak can perform maintenance to upgrade your services (new features, fixes, etc.). This feature is currently only available for Cloud Servers & Cloud VPS / VPS Lite as well as Jelastic Cloud.

Without any indication from you, scheduled maintenance is generally performed by Infomaniak between 10 PM and 2 AM.

Change the time of your scheduled maintenance

For this:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. choose the relevant product
4. click if necessary on the name of the relevant item in the displayed table
5. click on Scheduled Maintenance in the left sidebar menu
6. click on the blue button to set a preferred intervention time slot