Knowledge base

This guide explains how to activate automatic credit reloading Jelastic Cloud.

Preamble

• Reloading automatically updates the balance as soon as it is below the defined limit.
• Email tracking can be enabled.

Set a payment profile

To access Jelastic Cloud:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the button to add credits:
   
3. From the Infomaniak Shop that opens, enable automatic recharging through conventional credit purchase:
   

This guide details how to transfer an Infomaniak Jelastic Cloud environment from one account to another.

Introduction

• If needed, you can refer to the official Jelastic documentation (in English only).
• For additional help, contact a partner or submit a request for proposal.

Transfer Procedure

Prerequisites

• An environment can be transferred from any type of Jelastic Cloud account (trial, beta, deactivated, etc.); however, the recipient of the transfer must have a paid account.
• Ensure that the destination account has not reached:
  • the maximum cloudlets per container
  • the maximum number of computing nodes available for an environment
  • the maximum number of environments on the account
• Use the user email address of the recipient account, which can be found under the user section in the Jelastic dashboard of the destination account:
  

To perform the transfer:

1. Log in to your Jelastic Cloud platform (you will leave the Infomaniak Manager).
2. Click the Settings button next to the environment to be transferred:
   
3. From the Settings menu, select the Change Owner option.
4. Enter the email address of the destination account, then click Send.
5. If the destination account exists and meets the transfer criteria, a notification will indicate the request has been sent.
6. An icon will appear next to the environment to be transferred until the new owner accepts the transfer request.
7. Once the transfer request is accepted, the environment will be removed from your account.

Once the transfer is complete, you can cancel the Jelastic product from your account. Any remaining credits at the time of cancellation will automatically be transferred to your Infomaniak prepaid account.

Jelastic Cloud is a service platform (PaaS) that makes it easy to create on-the-fly development environments. This solution is very advantageous in case your resource consumption (CPU, RAM) varies greatly depending on the times of the year.

A Cloud Server allows you to manage applications and websites as easily as shared hosting by giving you the advantage of being able to install additional software according to your needs. This solution is very advantageous if your resource consumption (CPU, RAM) is stable and predictable.

A VPS Cloud or VPS Lite allows you to manage your entire server with the Linux distribution of your choice. Strong technical skills are required. This solution is very advantageous if your resource consumption (CPU, RAM) is stable and predictable.

In all three cases, you benefit from fully dedicated resources that you can freely adjust to your needs.

Also take note of the offer Public Cloud.

This guide explains how to change the password for your Jelastic Cloud console (https://app.jpc.infomaniak.com).

Changing the Password

To access the administration interface of your Jelastic Cloud server:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the ‍ icon in the top right corner of the interface (or navigate through the left side menu)
3. Choose Jelastic Cloud (Cloud Computing universe)
4. Go to Dashboard - Information
5. Click on Modify under Jelastic Password
6. Choose a new password
7. You can now access the console with this new password and your username (e.g., XXXYYYZZZ@juser.ik-server.com)

Having trouble with your passwords?

Do not confuse the password for your Infomaniak account with the one used to manage your Jelastic Cloud:

• Your Infomaniak account password is used to manage your Infomaniak products: manager.infomaniak.com
• The Jelastic Cloud / Virtuozzo console password is used to administer your server: app.jpc.infomaniak.com, for example