This guide explains how to connect the desktop app Apple Mail (desk application on macOS) to an email address hosted by Infomaniak.

Preamble

• It is recommended that you configure your macOS computer automatically via configuration profiles .mobileconfig Apple compatible.
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Manually add the email address to the application

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.
• Test the password of the e-mail address ( without confusing it with the one used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

To configure the email application:

1. Open the app.
2. Click on Another account.
3. Click on Continue:
   
4. Enter the name of the account.
5. Enter the email address to attach.
6. Enter the password of the email address.
7. Click the blue button Log in:
   
8. Check and complete the missing information.
9. Click on Log in:
   
    
10. That's it, your email address is now set up in the app:
    

Recommended parameters

• Incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• Outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• Username/username adresse mail complète & entière ( ? )
• Password celui attribué à l'adresse mail en question ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. The troubleshooting guides help you solve a possible problem:

• Learn about the solutions given in this other guide about messaging in general.
• Remove any Apple configuration profiles linked to your Infomaniak email before restarting the configuration.

And if your Apple Mail doesn't work anymore since a change of email password, be aware of this other guide.

This guide explains how to create a model for the signature tool for all your email on the web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of a model of signature, the creator of the model creates the style of the signature, he also chooses the element(s) that will have to be present, and it is up to the end user, from his Mail, to complete certain details of his signature.
• You can also hide a template so that it is no longer used.

Create a signature template

To create a template:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Global Configuration in the left side menu.
4. Click on the tab Signature.
5. Click on Add a signature template:‍
   
6. Select the model type.
7. Click the blue button Continue:
   
8. Depending on the model define fields, social information, imaged content, etc. and whether the content will be automatically completed depending on the user or whether the information should be fixed now.
9. Click the blue button Continue:
   
10. Give the model a name.
11. Decide whether this model should be Implemented users of existing addresses on the Mail Service.
12. Click the blue button Finish or save as a draft according to the choice in point 11:
    

Fields and variables available (see point 8 above)

In addition to writing a single signature template, you have the possibility to insert in the necessary places information that will be adapted from the information automatically repeated of the user but also manually completed by the latter:

• Name
• First name
• Telephone number
• Title of post, etc.

Thus, users who have access to this signature template will simply be able to enter either of these information in boxes below the signature writing window, without worrying about the graphic design of the signature itself.

Apply signatures to users from this template

Click on the action menu ⋮ to the right of the signature model:

You can edit the signature, duplicate it to create a different signature for some people from this template, and delete it.

Another option allows to create signatures for different users using domain email addresses:

• They will be notified by e-mail that a new signature is available.
• For e-mail addresses Shared (e.g. contact@domaine.com), if you want a generic signature that uses this template, without it being associated with a specific user, you need to configure it yourself from the Web Mail Infomaniak app (online service) mail.infomaniak.com) or the Mail Service.

The users of the Mail Service will then be able to...

• ... use the new signature created from this template
• ... add their personal information

Enable a template on an existing email address

It is necessary to have an existing template to activate it on one or more email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the boxes to select one or more e-mail addresses in the table that appears.
4. Click on the action menu ⋮ then on Apply a signature template.
5. Select the model of your choice.
6. Click on the button Enable:
   

This guide explains how to convert a free Mail Starter offer into a more complete and enhanced paid offer.

Introduction

• By purchasing a domain name from Infomaniak, you get 1 free email address as well as a basic 10 MB web space.
• With just a few clicks, you can upgrade these offers to unlock the limits and enjoy an enhanced experience.

Modify the Starter offer - Free Mail service

To upgrade the Starter offer:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Modify the offer:
    
   
    
4. Adjust the number of email addresses to add to the Mail Service using the order assistant, then proceed with payment to complete the offer change.

This guide explains how to create email addresses by lot instead of adding them one by one within a Mail Service Infomaniak.

Preamble

• In order to guarantee responsible use of services, a limit on the creation of maximum 50 e-mail addresses per 24 hours has been established.
• Contact Infomaniak Support to remove this restriction.

Create new email addresses by lot

Prerequisites

• Have a tool to manage CSV files (format .csv) (e.g. OpenOffice Calc spreadsheet type).
• Owning a Mail Service on your Manager Infomaniak.
• Have a quota of free addresses available or order them if necessary:
  • Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  • Click directly on the nameallocated to the product concerned.
  • Click on the trolley/caddie icon at the top:
    

1. Getting the example CSV file

The import takes place using a CSV file (format .csv) which, once completed, can be imported in order to add addresses at once to your Mail Service.

To download the CSV file to configure the creation of addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the chevron ‍ to the right of the blue address creation button.
3. Click on Create multiple email addresses
   
4. Download the proposed model (CSV file in format) .csv):
   

2. Complete the CSV file

The CSV file contains...

1. ... a first line with the column title (let it) indicating what to write in the boxes
2. ... two lines containing an example (replace these examples):
   

• The first column (A) must contain the e-mail address desired (only the part before the arobase @).
• The second column (B) must contain the password which will be used for the address on the same line (the password must be secure enough for the file to be imported).
• The third and fourth columns are optional (you can leave them completely empty) unless you want the address that will be created on Infomaniak to be redirected to another, and in this case:
  • (C): indicate the full destination email address.
  • (D): indicate 0 to keep e-mails after redirection or 1 to delete them.

3. Import CSV file

To start importing your CSV file:

1. Once the file .csv completed, save it in the same format the proposed model.
2. Click on the chevron ‍ to the right of the blue address creation button.
3. Click on Create multiple email addresses.
4. Click on Select a CSV file.
5. Browse your hard drive and select your CSV file.
6. Click on Continue, after a few minutes the email addresses will be added in accordance with the instructions present in the imported file:
    
   

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Infomaniak Support is also available to you via email, chat, or phone if needed.

This guide details the security measures put in place within the framework of the Infomaniak e-mail offers in order to detect abusive and abnormal uses of an email address. These measures protect you from malicious use of your computer or account.

Number of recipients per e-mail

Irrespective of the courier offer chosen, whether it is free or paid, the total number of recipients per message is limited to 100.

This restriction applies regardless of the field used to insert the e-mail addresses of the recipients (A, CC, or CCi).

For sending e-mails to a large number of recipients, it is strongly recommended to use a newsletter tool like the one Infomaniak proposes.

Other courier limits

• Limits of outgoing emails per 24 hours
• Size limits at the courier level

This guide explains how to change the location of certain folders in the tree of your email address.

Preamble

• The tree of a classic mail box can contain some special folders like e.g. the one that stores emails...
  • ... once they have been sent (= "Sent messages" or "Messages sent").
  • ... for a few days before they are deleted defineive (= "Trash" or "Recycle Bin").
• Everything is already configured so that by default it is synchronized between the different messaging interfaces around the globe.
• If you want to make adjustments for different reasons, sometimes linguistic, then read the guide below to modify these special folders:
  • drafts
  • messages sent
  • Trash
  • archives
• This allows you to customize the synchronization of these folders with IMAP clients such as Outlook, iOS Mail, Thunderbird, Spark, etc.
• Be careful this does not change the shelf-life limit e-mails placed in some of these special folders.

Access from the Mail Infomaniak Web app

Prerequisites

• Have a valid accessto the Web app Mail Infomaniak (online service) mail.infomaniak.com)in which the email address is attached.
• Having permission to modify special folders: if you had been invited to Mail to manage your address, it is possible that the Mail Service Manager will have you withdrawn this right from its admin account.

To modify these special folders:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Folders:
   

Access from Service Mail

To access this option from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on the tab Folders:
   

Configure special folders

Select the folders you want to store by default your drafts, archives, messages sent as well as your basket by clicking on the area on the right of each element:

This will display the list of folders already present in your email tree (if necessary, create the folder you want first from Mail or IMAP software).

To modify the default folders hosting the spam and advertising messages & notifications of social networks you have to do it directly from the game Spam Filter and Advertising Filter.

Alternatives for...

Some software/message clients also allow modify the location of special folders Read the official documentation of your application if necessary. The following links are provided for information purposes:

... Mozilla Thunderbird

Be aware of this other guide official if you are looking for information on the assignment of specific folders (such as Trash, Drafts, Mail sent) to the IMAP account and their synchronization with Infomaniak.

... Microsoft Outlook 2013

Be aware of this other guide non-official if you are looking for information on how the use of the IMAP protocol in the application can lead to a configuration where messages are stored only locally and not synchronized with the server, which contradicts IMAP's main objective of maintaining consistency between devices.

... Microsoft Outlook 2021

Be aware of this other guide non-official if you are looking for information to save e-mails sent to the folder "Sent" rather than "Elements sent" on the application.

... Apple iOS

Be aware of this other guide non-official if you are looking for information on how to configure deleted sending, draft and message folders on an iPhone to be synchronized with the mail server, accessing the advanced Mail application settings and selecting the corresponding folders on the IMAP server.

This guide explains how to change an email address within a Mail Service in case you wish to e.g. edit the spelling of the part coming before the arobase @ of your email address (= the prefix).

Preamble

• This may be useful for addresses nom.prenom in the event of a change of surname (e.g. marriage) or simply a change of spelling.
• To change the part of your email address coming after the arobase @, be aware of this other guide.

Edit the prefix of an email address

To pass from an email address of the form adresse1@domain.xyz …

...to a renowned address adresse2@domain.xyz…

... and given that it is not possible to simply change the spelling an e-mail address, you need to...

1. ... or create an alias mail
   • then in case of use of software/mail client, reschedule your mail configurations
   • and possibly in Mail change the mailing address in the part Signature
2. ... or Create a second email addresswith the new formulation
   • then moving messages From one to the other.

This guide explains how to connect the native email application on an Android device to an email address hosted by Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Manually add the email address to the application

To configure the email application:

1. Open the native email app on your device.
2. Click on Add an account.
3. Select Other as a type of address.
4. Enter your email address.
5. Select type Personal IMAP.
6. Check and complete the missing information.
7. Finish the procedure.
8. That's it, your email address is now configured in the app of your device.

Recommended parameters

• Incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• Outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• Username/username adresse mail complète & entière ( ? )
• Password celui attribué à l'adresse mail en question ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application.

The most common error is the use of an incorrect password.

The troubleshooting guides help you solve a possible problem:

• Learn about the solutions given in this other guide on messaging in general
• ...and if your application no longer works at the sending level (SMTP server disconnected or absent e.g.) or since a change of email password, be aware of this other guide.

This guide details the message error "bogus HELO" to allow you to avoid it.

When and why this mistake?

To make it simple, the SMTP protocol (for sending e-mails) has several phases, the first of which is for the sender to announce who it is through a command called HELO and which must be followed by a valid address.

If you receive errors mentioning bogus HELO it is that parameters (used by the person trying to write to you or by the software you are trying to use) do not conform to the RFC (item 4.1.1.1) This avoids the spread of viruses and spam.

Infomaniak refuses e.g. any message from a mail server that would be called "server" instead of having a full name of type "serveur.domain.xyz" (= FQDN, "Fully Qualified Domain Name" or "fully named host name"). Nor can an IP address simply define the server. Examples of rejection:

The remote server email service has not been configured with a valid FQDN:

220 mta-gw1.infomaniak.ch ESMTP Infomaniak Network Mail Servers;HELO 127.0.0.1 

or the mail server is not configured to use a real FQDN:

220 mta-gw1.infomaniak.ch ESMTP Infomaniak Network Mail Servers;HELO [127.0.0.1] 

or the mail server is not configured to use a real FQDN:

220 mta-gw1.infomaniak.ch ESMTP Infomaniak Network Mail Servers;HELO localhost 

or the mail server returns a host that is not in canonical form (FQDN):

220 mta-gw1.infomaniak.ch ESMTP Infomaniak Network Mail Servers;HELO www 

where it is in a list of banned HELO at Infomaniak:

220 mta-gw1.infomaniak.ch ESMTP Infomaniak Network Mail Servers;HELO fakedomain.xyz

This will always result in an error:

250 mta-gw1.infomaniak.ch Hello, pleased to meet you
MAIL FROM: user123@infomaniak.ch
250 2.1.0 user123@infomaniak.ch... Sender ok
RCPT TO: user123@infomaniak.ch
550 5.7.1 user123@infomaniak.ch... Access denied - bogus HELO [1] …

Check the configuration of your email server so that it uses a correct HELO parameter when establishing the SMTP connection.