This guide explains what DKIM to add to secure Infomaniak messaging if it is structured around a domain name whose DNS are Cloudflare.

Preamble

• If you manage your e-mails at Infomaniak, as well as the associated domain name, but the DNS management is at Cloudflare, then you need to add a DKIM to the Cloudflare interface.

Add DKIM to Cloudflare

Prerequisites

• Be aware of this other guide to allow you to display the DKIM corresponding to your Infomaniak email.
• Display the DKIM so you can copy and paste it. Example:
  • 

Then follow the procedure below to enable DKIM correctly improving the security and delivability of emails for the domain concerned:

1. Click here to access your Cloudflare account.
2. Select the domain concerned.
3. In the DNS section, search for and delete all NS records for "_domainkey"pointing towards Infomaniak.
4. Add a new TXT record for DKIM (it's not enough to paste the visible DKIM signature on the Infomaniak Manager to make it work):
   1. Type : TXT
   2. Nom : Enter only the DKIM selector provided by Infomaniak (without "_domainkey" or the domain name) therefore e.g. 20240112…
   3. Contenu : Paste the DKIM public key provided by Infomaniak (which comes after p=)
   4. TTL : Auto
5. Save the changes.
   • Any DNS addition/amendment may take up to 48 hours to spread.
6. Use an online DKIM verification tool to confirm the configuration.

This guide explains how RBLs work, the contentious policies of some of them, and how to resolve a possible email block.

What is RBL?

RBLs (Realtime Blackhole Lists) or DNSBLs (DNS Black Lists) are lists containing addresses / IPs / provider names / servers, known as major spam senders.

They are often large generalized blacklists maintained by certain providers (smtpcheck, uceprotect: non-exhaustive list)...

When an email address is identified as belonging to an undesirable sender, it is blocked to prevent receiving unsolicited emails. An RBL block does not expire. Addresses will be listed indefinitely.

What to do in case of a block?

If you receive a message indicating that your email address is blocked by RBL, it means that the Infomaniak security system has detected suspicious or undesirable activities associated with this email address. This may include bulk sending of unsolicited emails, participation in phishing campaigns, or other malicious behaviors.

If the error mentions your address and RBL

If you receive errors like

anna.a@domain.xyz is rbl blacklisted - http://chk.me/rbl

when sending an email and you think it is a false positive, contact Infomaniak support.

To avoid having your email address blocked by our RBL blocking system in the future, follow good email usage practices:

1. do not send unsolicited emails or mass messages to unknown recipients (learn more)
2. regularly clean your recipient list
3. do not participate in phishing or cybercriminal activities
4. ensure the highest level of security where your emails are used:
   1. strong password
   2. up-to-date software
   3. up-to-date operating system (iOS, Android, Windows, macOS, etc.)

If the error mentions an organization like Sorbs or Barracuda

If you receive errors like

554 5.7.1 Client host blocked using sorbs

or similar, you should:

1. follow the procedure of the mentioned organization (e.g., http://www.barracudacentral.org) to request removal of your address from the list
2. temporarily switch your Internet service provider or connection method - WIFI vs 4G/5G - to send your messages
3. inform your correspondent and their email provider to take necessary actions and/or not use unreliable RBLs
4. wait a few hours and try again

Fewer and fewer professionals (ISPs, hosting providers, etc.) use providers like Backscatterer / UCEPROTECT, which are primarily financial in nature, and there are many other very effective lists, such as ABUSIX or SPAMCOP, well maintained and with the real goal of fighting spam, one of Infomaniak's priorities.

This guide explains how to manage and modify the permissions of an Infomaniak user so that they can manage more or fewer configuration elements (change the password, set up an alias, etc., see below for the complete list) on Infomaniak Mail.

When and Why?
 

In fact, the email address is first created within a Mail Service, and it can be used within one or more Mail interfaces (Infomaniak Webmail) by one or more users.

However, the creator (or manager) of the address may want to limit the possible actions for one or more of the users who will use the email address.

This permission management can be done when creating an address or afterward, and you can also define the default rights for any new address created (read Global Configuration below).

List of actions on an email address
 

Actions	Descriptions
Change Password	Allows you to change the email address password
Manage Autoresponder	Allows you to create an out-of-office message (automatic reply)
Manage Signatures	Allows you to add signatures and manage reply email addresses
Manage Forwarding	Allows you to forward your emails to one or more other email addresses
Manage Aliases	Allows you to create variants of your email address (by modifying what's before the @)
Manage Rules	Allows you to manage anti-spam and advertising filters and create rules to automatically categorize your emails into folders in your mailbox
Manage Folder Configuration	Allows you to customize IMAP folders (drafts, sent messages, spam, trash, archive) of your Infomaniak email address with the folders in your email client (Outlook, Apple Mail, Thunderbird, Spark, etc.)
Manage Security	Allows you to manage blocked and approved addresses

Modify the permissions of an email address

1. Login to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the relevant object's name in the displayed table
5. Click on the relevant email address in the displayed table
6. There are two ways to modify the permissions of an email address:
   1. Click on the ⋮ icon to the right of the user's name for the email address
   2. Select Modify Permissions
      
   3. Or click directly on the settings icons for the email address in the user's email address details

Global Configuration

This guide explains how to connect the Thunderbird email application to an email address hosted with Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password of the email address (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnostic is correct

Add the email address to the application

To configure the email application:

1. download the latest version of Thunderbird
2. open the application
3. check and complete missing information
   
4. click on Continue
5. the information found by Thunderbird about your mail provider is displayed, leave IMAP selected:
   
6. click on Finish
7. in some cases, a warning about a certificate may appear, just confirm the security exception if the information mentions Infomaniak:
   
8. the summary of your registration appears, click on Finish to add the address (or configure other services from there):
   
9. there you go, your email address is now configured in the application:
   
   

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username full email address
• password email address password
• mandatory authentication (learn more)

In case of problems

Do not contact Infomaniak Support if your email address works well outside the application. The most common error concerns the use of an incorrect password. Our troubleshooting guides help you solve any problems:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) specifically concerns Thunderbird

and if your Thunderbird no longer works after changing your email password, read this guide (click here).

This guide explains how to view the folders of your Infomaniak mailbox with a software/mail client thanks to IMAP protocol.

Preamble

• The different generic folders are created by Mail Infomaniak at the very first connection at the interface.
• Therefore, some IMAP software/message clients may not show a folder if no prior connection has been made to Mail.
• And if they are well present in Mail, it may still be that some folders do not appear on your email software/client configured in IMAP.

Force synchronization of IMAP folders...

... on Microsoft Outlook

It may happen in some cases, after setting up an Infomaniak address in Outlook software/mail client that some folders do not appear. In this case it is necessary to check synchronization with subscription folders In Outlook:

1. Start Outlook software on your computer.
2. From your Infomaniak email address, right click on the folder Inbox.
3. Select Imap folders :
   
4. Uncheck the option: When displaying hierarchy in Outlook, display only folders that are subject to subscription
   
5. Click on Apply.

...on Thunderbird

It may happen in some cases, after setting up an Infomaniak address in Thunderbird software/mail client that some folders do not appear. In this case it is necessary to manually check these folders from the subscription menu Thunderbird:

1. Start Thunderbird software on your computer.
2. Right-click the relevant Infomaniak address and select the menu Subscribe:
   
3. Check the missing folders.
4. Click on Okay. to validate the selection.

... elsewhere

In your regular mail client/software, find the name "IMAP folders" and/or "subscribe", "subscription" etc. Search otherwise in a possibleTOOLS menu... Be aware of these research results for more information.

Edit Synchronized Folders

Be aware of this other guide to change the location of some generic folders.

This guide presents the main features of an Infomaniak Mail Service.

Discover the management interface for your email addresses created and hosted with Infomaniak.

Accessing the Mail Service

To access the Mail Service:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon in the upper right corner of the interface (or navigate via the left side menu, for example)
3. Choose Mail Service (universe Collaborative Tools)

• A: order a new Mail Service (to get email addresses on a new domain name, for example)
• B: search among your Mail Services
• C: options for sorting and presenting the table
• D: the name of your Mail Service (please note, it can be renamed (cf. H) for easier organization, but the associated domain, visible on hover (cf. F), will remain the same)
• E: the number of created and available email addresses (here, the quota is 1, and no addresses have been created)
• F: the domain(s) associated with your Mail Service; read this guide (click here) to change the domain name of your Mail Service
• G: possible label(s)
• H: action menu to rename the Mail Service or modify the offer

Accessing Email Addresses
 

Click directly on the name of the Mail Service in the table to access the email addresses contained in that Mail Service:
 

• A: breadcrumb trail and name of the Mail Service (possibly renamed, as in this example)
• B: Mail Service management menu, which allows actions that point M in the previous table does not allow
• C: create additional email addresses (or order them first if the quota is not sufficient)
• D: current quota
• E: download the list of addresses in CSV format
• F: search among the addresses of the Mail Service (unlike the search bar above, which allows searching among all products in the organization)
• G: filter the display based on various criteria, including user login dates (cf. H)
• H: display in the table the last login of a user to the Mail Infomaniak interface where the email address in question is linked
• I: table presentation options
• J: in front of each email address is a small square that can be clicked to select multiple addresses at once to perform actions (offered at the bottom of the page once the selection is made - cf. J)
• K: the user(s) of the Mail Infomaniak interface who have linked the email address in question
• L: by clicking on the icons, it is possible to access options; if the icon is grayed out or missing, it indicates that the option in question is not activated
• M: actions on the email address
• N: bulk actions on selected email addresses in the table (cf. J)
• O: global configuration (concerns the entire Mail Service in question) to e.g. apply a signature or antispam to the entire Mail Service
• P: actions on the domain(s) linked to the Mail Service
• Q: Overall security for performing a technical diagnosis

Access the details and settings of an email address

Click directly on the email address concerned in the table and thus access the settings and information relating to the email address (storage, password, etc.) and to Mail Infomaniak users (therefore excluding IMAP use) who use the email address:
 

This guide explains how to add or edit an MX record in the DNS (domain name) area managed on the Manager Infomaniak.

Preamble

• The type of registration is used to indicate which provider to manage the mail (= target).
• You should only change this type of registration if you have a particular configuration to set up (e.g. domain name at Infomaniak and email service at an external provider).
• There may be several MXs (for a second messaging service to take over in the event of a failure of the first) and in this case a number designates the priority of each of them (the smaller the number, the higher the priority).

MX for e-mail Infomaniak

Infomaniak automatically informs the MX needed to link your domain name and email, if they are managed in the same organization at the level of the Manager.

If your configuration requires you to add an MX record to direct mail traffic to Infomaniak, then specify the following MX:

mta-gw.infomaniak.ch

with priority 5.

On the interface of some providers like Gandi, it is necessary to add a point at the end of the MX record:

mta-gw.infomaniak.ch.

One SPF registration correct is also required for a smooth functioning of the Infomaniak messaging.
 

Edit DNS area

Be aware of this other guide to manage this type of recording in a DNS area.

Read more

• Link a domain to a Service Mail Infomaniak
• Specify the MX Infomaniak at a third party web provider

This guide concerns notifications that can be received with the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet).

To be notified according to the specific email address

The mobile app Infomaniak Mail allows for manage multiple email addresses and you can only receive notifications for some of your email addresses and not for others.

To get into the application notification settings, read the point C of the this other guide.

Solve a problem...

... on iOS

Check in the Infomaniak Mail mobile app settings that notifications are enabled for the email address in question:

... on Android

On appliances Samsung with One UI 6.1 and higher, the system setting screen for notifications no longer allows you by default to specify which of your email addresses should cause a notification.

The solution is to activate the option 的 Manage notification categories for each application的 from the main Android notifications page, by clicking first on 的 Advanced ParametersAt the bottom of the window.

Then go back to the Infomaniak app notifications page and you can tap the notification categories to find the specific notification choice by email address.

Receive all notifications

If you have authorized notifications of the application on your mobile device, you will receive a notification for each new message that arrives.

Solve a problem

If you see a new message coming into your inbox, but it didn't trigger any notification on your device, the reasons can be multiple.

1. Start by opening the app to make sure it works, update it if necessary.
2. Open another application or turn off the display of the device (if the Infomaniak Mail app is open, in the foreground, screen turned on, the device may not issue any notification).
3. Send a new test message to your email address to trigger a notification.
4. Is the test message well in the Inbox - Is that what you're talking about? Indeed a message going into the spam or another file may not issue any notification.

... on Android

1. Did you wait for tens of minutes? Indeed, quick notifiers (push type) require going through a Google service to work, but some devices that do not go through Google services (such as Fairphone), notifications can arrive at much more spaced intervals.

This guide covers the mail forwarding addresses feature available on Infomaniak Mail Services.

Introduction

• this feature allows you to create a "virtual" email address without affecting the available email address quota on the paid Mail Service
• it does not retain any received messages; it is impossible to access, view, restore, or see logs of messages that have passed through
• it is only intended to forward incoming emails to one or more (max. 10 recipients per forwarding) actual existing addresses
• registered recipients must first accept their inclusion for the forwarding to work (see point 3 below)
• emails considered as spam by Infomaniak will not be forwarded (and for Gmail to Gmail forwarding, read this guide)

Possible Number of Forwardings

Number of possible mail forwarding creations, per available address (according to Mail Service quota): 

For example: Paid Mail Service for 10 addresses = 200 forwarding addresses available
 

Create the Address to Forward Emails

1. Open the forwarding addresses management page

To access the feature:

1. log in to Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon in the top right corner of the interface (or navigate using the left sidebar menu e.g.)
3. choose Mail Service (Collaborative Tools universe)
4. click on the name of the relevant object in the displayed table
5. click on the chevron ‍ to the right of the blue button Create an email address
6. choose Create a forwarding address
   

You can also click on Forwarding Mail in the left sidebar menu:

 

2. Add a new forwarding address

To do this:

1. click the blue button to Create a forwarding address
2. name the email address that will receive the forwarded emails (it will be valid on the main domain and its linked domains)
3. enter an email address that will receive the emails
4. click the ‍ button to add the valid email address to the table below
5. remove an address from the table if necessary by clicking the trash can icon
6. click the blue Create button
   
    

3. Confirm addition as a recipient of the forwarding

Entered receiving addresses in the table automatically receive a confirmation request email.

• the user must click the link in the email to validate the addition
• as long as the addition is not confirmed, the Pending status will remain displayed next to the destination address (visible if you edit the forwarding address - see below)

Edit or Delete the Forwarding

You cannot rename a forwarding address after creation. But to modify the list of forwarding recipients, or resend a confirmation request, or delete the forwarding address:

1. click on Forwarding Mail in the left sidebar menu
2. recipients who have not yet confirmed their addition are preceded by a gray icon
3. click on the action menu ⋮ to the right of the relevant forwarding address
   

From this action menu ⋮ click on:

1. Edit to add recipient email addresses:
    
   1. click the ‍ button to add the valid email address to the table below
   2. save the modification
   3. otherwise click the trash can icon to remove a recipient email address from the list
   4. the acceptance status details are displayed to the right of the recipient address
      
2. Resend to immediately request the user to accept their addition to the list (a second reminder will be possible only after 24 hours, otherwise the button remains grayed out)
3. Delete to remove the complete address (click on the confirmation modal to execute the deletion)
   

This guide concerns Greylisting, a protective measure implemented on Infomaniak mail servers.

How Greylisting Works

Greylisting is a technique used by Infomaniak mail servers (among others) to combat spam. It relies on temporarily delaying the delivery of an email to verify the legitimacy of the sender. This method exploits the fact that spam servers often send emails without adhering to message retransmission standards.

1. Initial Reception

When a mail server receives an email, it records three pieces of information:

• the sender's IP address
• the sender's email address
• the recipient's email address

2. Temporary Rejection

The server temporarily rejects the email delivery and sends a temporary error message (code 4xx). This means that the message is not permanently rejected, but the sending server must retry sending it later.

3. Retry

Legitimate mail servers are programmed to retry delivering messages after a certain delay. Spam servers, on the other hand, often do not bother to retry.

4. Acceptance

Upon retry, if the email comes from the same trio (sender's IP, sender's address, recipient's address) recorded previously, the message is accepted and delivered to the recipient.