Knowledge base

This guide explains how to connect the Outlook 2019 email application to an email address hosted by Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password of the email address (without confusing it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnosis is correct

Add the email address to the application

To configure the email application:

1. open the application
2. click the File menu:
   
3. click on Account Settings
4. click on Add or Remove Accounts:
   
5. click on New:
   
6. enter the email address to connect
7. click on Advanced Options
8. click on Manual Configuration
9. click the blue Connect button:
   
10. click on IMAP:
    
11. enter the password of the email address to connect
12. click the blue Connect button:
    
13. uncheck if necessary the additional configuration box for smartphones
14. click the blue Finish button:
    
15. click on Repair to correct some automatically added but incorrect information:
    
16. click on Advanced Options
17. click on Manual Repair
18. click the blue Repair button:
    
19. check and complete missing or incorrect information
20. click on Outgoing Mail:
    
21. check and complete missing or incorrect information
22. click on Next:
    
23. click on Finish:
    
24. click on Close:
    
25. there you go, your email address is now correctly configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username complete email address
• password email address password
• mandatory authentication (learn more)

In case of issues

No need to contact Infomaniak Support if your email works well outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you solve any problems:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) specifically concerns Outlook

and if your Outlook no longer works after changing the email password, read this guide (click here).

This guide is about IP addresses, including:

• those assigned to sites/hostings/servers, dynamic or static IPs, shared or dedicated
• those assigned by your Internet Service Provider (ISP) when establishing an Internet connection to your Infomaniak product

The benefits of a dedicated IP for a website

A dedicated or static IP address for a website is a permanent IP address specifically assigned to it. Unlike a shared IP address, which is used by multiple websites, a dedicated IP address ensures that only that platform is associated with that address. Dedicated IP addresses for websites are often used in cases where stability, customization, and security are important, such as server hosting, firewall configuration, or SSL certificate activation (although it is possible to proceed without a dedicated IP address to install an SSL certificate).

Here are the main advantages:

• configure a PTR entry or reverse DNS on dedicated IPs, useful especially for setting up a mail server as some email providers verify the PTR record before accepting emails sent from a server
• better connection stability
• reduced risk of bad reputation associated with websites sharing the same IP address
• easier configuration of certain technical aspects
• a dedicated IP can improve a website's SEO (although there are differing opinions among SEO specialists)

Add a dedicated IP to the website

To add a dedicated IP to your website, read this guide.

In case of issues if you redirect web traffic to a specific port, read this guide.

Blocking the IP address (Internet connection)

If you can no longer access:

• all your email addresses you own with Infomaniak (which usually work fine) and this with email software from the same Internet network (i.e., from the same IP address provided by your ISP)

or if you have unfortunately performed this type of operation:

• repeated unsuccessful connection attempts via FTP, SSH, or on access points such as WordPress login
• requests returning too many errors such as mass 403 errors

your access to Infomaniak servers may be blocked due to the banning of the IP address (banip / ipban) from your Internet connection.

To unblock the situation, contact Infomaniak support by email and specify the domain concerned and especially your public IP address involved.

Permanent unblocking (IP whitelist)

With a Cloud Server, you can request to permanently allow the concerned IP address so that the blocking never happens again regardless of the situation. To do this, you must:

1. have a dedicated IP associated with your Cloud Server 
2. be aware that Infomaniak will no longer block any attacks originating from this IP; attacks or malicious access attempts from this address will no longer be automatically blocked by security systems
3. confirm by email and from a contact address associated with the account (owner or administrator) that you understand and accept full responsibility in case of attack originating from this IP

This guide explains how to import a calendar/schedule on Calendar.

Importing a calendar via a URL

You can display an existing calendar in Calendar that is managed externally. It will be automatically updated every hour via the URL you specify:

1. Log in to Calendar (calendar.infomaniak.com), the calendars/schedules section of Mail Infomaniak, from a web browser like Brave or Edge
2. Click on ⊕ (More) in the left sidebar
3. Click on "From URL"
   
4. Paste the URL of the calendar to be imported and check I want to subscribe to this calendar
   
5. If necessary, choose the organization where the calendar will be imported
6. Click on Import Calendar

You can also go directly through one of the organizations you are part of:

1. Log in to Calendar (calendar.infomaniak.com), the calendars/schedules section of Mail Infomaniak, from a web browser like Brave or Edge
2. Click on the action menu ⋮ on the right of the organization in the displayed table
3. Click on "From URL"
   
   

URL of a Google calendar

The "secret" URL of a Google calendar, which you can paste in step 3 above, is found in the settings of the Google calendar:

1. Click on the action menu ⋮ on the right of the relevant Google calendar
2. Click on Settings and sharing:
   
3. Scroll down the page until you get the secret iCal URL and click on the icons to view and/or copy the URL:
   
4. Paste the URL following the procedure in step 3 of the previous chapter above

The calendar will be visible and regularly display any updates made, although it is not possible to edit it directly from the Infomaniak interface; it is a "unidirectional synchronization" with Google.

Importing a calendar via .ics

To access the Advanced Actions for importing, exporting, and restoring a calendar:

1. Log in to Calendar (calendar.infomaniak.com), the calendars/schedules section of Mail Infomaniak, from a web browser like Brave or Edge
2. Click on Advanced Actions in the left sidebar
3. Click on Import
4. Load the .ics file corresponding to the export from your previous provider
   

You can choose in which existing calendar to import the events or create a new schedule.

Exporting data from the previous provider

Here are guides provided for reference on exporting a calendar from a third-party provider, which will allow you to re-import this data with Infomaniak:

• Apple Mail
• Gmail
• Outlook (section Publish > ICS link)
• Yahoo
• Proton
• Thunderbird

This guide explains how to view and forward the headers of an email.

Introduction

• An email is composed of a header (header) and the actual content of the message (body)
• Most email software/clients do not directly show the headers, but viewing or forwarding them allows Infomaniak support to identify issues
• Email headers provide various information such as:
  • The sender
  • The recipient
  • The date
  • The subject
  • The servers involved during transmission between the sender and the recipient
    
    
     

View Headers

From Mail Infomaniak

To view the headers of an email from the Mail Infomaniak interface:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Open the relevant message and click on the action menu ⋮ on the right
3. From the menu that appears, select View headers
   

To view headers if you are using an external mail application, read this guide.

Forward Email Headers

To forward the headers of an email, in response to a support request or to the recipient of your choice, either:

• Copy/paste the headers displayed using the method above
• Forward the email message

However, for the headers to be present, it is essential to forward the message not in the body of the email but as an attachment only. The attached email will typically be in .eml format and this file contains all the necessary headers.

A third method of transmission is explained in this guide.

This guide details what can be searched for in the Mail Infomaniak interface and its associated tools. To search in kDrive, read this guide.
 

Mail Infomaniak for Web Browser

You can perform a global search (across all directories) either within the body of the message, its subject, among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, first select that directory. Advanced search is accessible from the chevron ‍ to the right of the search field at the top of your Mail:

To search for traces of an email or to know its activity, you can also search in the email logs.

Email Search with an Application

To know how your specific email software/client performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform searches locally, while other applications may prefer searching on the IMAP server. In this case, the email software/client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/client.

Contacts, the address book section of Mail

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

 

Calendar, the calendars/agendas section of Mail

You can search for calendars, events, including within their descriptions, and the people associated with them:

This guide explains how to replace the primary domain associated with a Service Mail in case you want to, for example, modify the spelling of everything after the @ in your email address (= the domain name).

Introduction

• You can also follow this procedure if your goal is to have completely new email addresses while keeping the history of your emails on Mail (since the email address will continue to exist, for example info@old-domain.xyz will become info@new-domain.xyz without modifying its content)
• In fact, it is not possible to simply change the spelling of the domain name in question; therefore, it is necessary to replace the current domain name associated with your email addresses with another domain name
• To simply add an additional domain name, read this guide
• To modify the part of your email address before the @, read this guide (click here)
• Note that you can also rename your product in the Infomaniak Manager, but changing the name of a Service Mail has no impact on its addresses; you need to act on the domain name.

Change the Domain Name of the Service Mail

Prerequisites

• The Service Mail must not be part of a kSuite (otherwise it will be impossible to change the domain name of the Service Mail)
• Own the new domain name (if necessary, you will need to create it first)
• Review the instructions in this guide by applying the instructions relevant to your situation (so that the domain name works when it is linked to your Service Mail)

Once the new domain name is ready to be used instead of the old one, you need to add it to the Service Mail and then perform a switch:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left-hand menu, for example)
3. Select Service Mail (within Collaborative Tools)
4. Click on the name of the relevant item in the table that appears
5. Click on Domain Management in the left-hand menu
   
   ‍
6. Click on Domains linked to the service in the left-hand menu
7. Click the blue button Add a linked domain
   
    

8. You can:

   1. Search for an existing domain in the organization you are connected to — this will link and automatically update the DNS zone of the added domain
   2. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is located elsewhere)
   3. Buy a new domain name (see the prerequisites above)

   

a: the domain exists at the Organization level

1. Click on the proposed domain name
   
2. Click the blue button Link this domain
   
3. Click on the ⋮ icon next to the newly added domain name
4. Click on Set as primary domain (you need to have unlinked the synonym domain from the primary domain if there was an association before)
   
5. Confirm the switch and wait for the operation to complete
6. Click on the ⋮ icon next to the old domain name
7. Click Unlink domain
   
8. Confirm the disconnection

That's it, the Service Mail now responds to a new domain name.

b: the domain exists but elsewhere

1. Enter the domain name that will replace the current one
2. Enable DNS entry updates (if the domain name situation allows it, the DNS zone of the domain name will be updated automatically)
3. If point 2 above is active, then enable the replacement of any existing entries
4. Enable domain name switching (to avoid additional steps as in point "a" above)
5. Click the blue button Link this domain
   
6. Wait for the operation to complete
7. Click on the ⋮ icon next to the old domain name
8. Click Unlink domain
   

This guide explains how to order and use a Mail Service and Web Hosting offered for free with each domain name registered with Infomaniak.

Introduction

• For each domain name registered or transferred to Infomaniak, you can benefit from a free email address that provides access to Mail Infomaniak and a 10 MB web space for a basic page
• It is also possible to have a free Mail Service while having a paid Web offer, or vice versa

Activate the Starter Offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone alone is not sufficient) (if needed, order or transfer a domain)
• Depending on the desired type (mail or web), you must not have a corresponding product already associated with the domain name within any existing Infomaniak Organization

To order a Starter Mail Service or Starter Web Hosting included with each domain:

1. Log in to Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Domains (in the Web & Domain section)
4. Click on the name of the relevant item in the displayed table
5. Click on the blue Connect a service button (also accessible in the Actions section or via the ⋮ icon on the right of the interface:
   
6. Once on the page to connect a service, choose Create an email address
7. Click on the search field
8. Click on Order and follow the wizard in the Infomaniak Shop to complete the order
   
9. Similarly for creating a basic web page, click on Create a website and follow steps 7 & 8 above:
   ‍‍

Using a Starter Product

You can then create the desired email address on your Starter Mail Service.

To use the 10 MB web space and create a basic web page on your Starter Web Hosting, use:

• the page editor
• or the FTP file manager to manage your HTML pages
• or any FTP application

Upgrading a Starter Offer

• Modify a mail offer (click here)
• Modify a web offer (click here)

This guide explains how to export the content of an email address hosted by Infomaniak. You can thus save your emails in a single easily restorable archive.

Infomaniak does not offer export (e.g., PST) but retains your emails indefinitely* throughout your contract and with integrated backups.

Manual Export

Microsoft Windows

1. Install the free Thunderbird application
2. Configure the concerned email address in IMAP (to include subfolders)
3. Ensure all content is present

Then either install the free BackupThunderbird application that allows creating an archive (encrypted if necessary) and subsequent restoration, or you can simply view hidden Windows files and find and back up this profile folder

C:\Users\{USER}\AppData\Roaming\Thunderbird\Profiles\{PROFIL_USER}\ as it contains all your email data.

Download Emails Locally

Another solution (not recommended) could be configuring an email software/client to receive emails via the POP3 protocol, which will download messages locally. Only the inbox is affected.

* in the context of normal use of a shared service, according to Article 1 of the special terms of the Mail Service

This guide explains how to connect the Outlook (Microsoft 365 MSO) email application to an email address hosted with Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the email address password (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnostic is correct

Add the Email Address to the Application

To configure the email application:

1. Open the application
2. Click on File
3. Click on Add Account
4. Enter the email address to be linked
5. Click on Connect
6. Choose IMAP
   
7. Check and complete the missing information
   
   
8. Click on Next
9. Enter the password for your email address
10. That's it, your email address is now configured in the application

Settings to Use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• Username full email address
• Password email address password
• Mandatory authentication (learn more)

In Case of Issues

No need to contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides will help you resolve any issues:

• Follow the solutions provided in this guide (click here) regarding email in general
• This guide (click here) is specifically about Outlook

And if your Outlook is not working after changing the email password, read this guide (click here).

This guide explains how to upgrade a free Mail Starter offer to a more comprehensive and enhanced paid offer.

Indeed, by purchasing a domain name from Infomaniak, you get 1 free email address and a basic 10 MB web space. In just a few clicks, it is possible to upgrade these offers to benefit from an enhanced experience.

Modify the free Mail offer
 

To modify the Starter offer:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon ‍ at the top right of the interface (or navigate through the left side menu, for example)
3. Choose Mail Service (universe Collaborative Tools)
4. Click on the action menu ⋮ on the right of the item in the displayed table
5. Click on Modify the offer
    
   
    
    
6. Adjust the number of email addresses to add to the Mail Service using the order wizard, pay to complete the offer change