This guide details the specifics related to expirations of domain names when they are transferred from one registrar to another.

Preamble

• The expiration dates of domain names refer to the period during which the owner of a domain name has paid for the registration of that name.
• It is crucial for domain name owners to carefully monitor expiration dates and renew their registration on time to avoid any service interruption or having to pay additional recovery fees.
   

Transferring a domain to Infomaniak

When a domain is transferred to Infomaniak, the new expiration date (the date until which the domain will be registered, valid and functional) after transfer will be the date…

• … already existing before transfer + 365 days minimum.
   

Example:

• Domain name with expiration date 01/12/2025 before transfer…
• Transfer takes place on 01/10/2025 for example (no importance or impact)…
• The expiration date becomes 01/12/2026 after transfer to Infomaniak (1 year is added after the transfer).

Exceptions depending on the domain extensions

Transfer policies and their effects on expiration dates may vary depending on the domain extension. Each domain extension (such as .com, .net, .org, etc.) is managed by a specific regulatory entity, and these may have different rules regarding transfers and expiration dates.

The rule described in the previous chapter does not apply to certain extensions for which the new expiration date after transfer will be the date…

• … already existing before transfer, without incrementation or change: .CH.
• … from the transfer date + 365 days minimum: .BE and .DE.

Domain name ownership transfers can also affect expiration dates. When a domain name is transferred from one owner to another, the expiration date may sometimes be changed according to the registrar's policies.

This guide explains how to convert a free Web Starter offer to a more complete and enhanced paid offer, such as a Web Hosting shared or a Web Hosting on Cloud Server.

Preamble

• By purchasing a domain name from Infomaniak, you get 1 free email address as well as a basic Web space of 10 MB.
• In just a few clicks, it is possible to upgrade these offers to enjoy an enhanced experience.

Modify the Starter Offer - Basic Web Page

To upgrade this free offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Modify the offer:
    
   
    
4. Follow the assistant to select the new type of hosting, pay to complete the offer change.

This guide details the particularities of the domain name extension .be (for Belgium) in particular the administrative steps to be taken to transfer the management of an area .be To Infomaniak.

Preamble

• As with other extensions, but especially for the .be it is very important to keep your domain name's WHOIS coordinates up to date to avoid any suspension on the part of DNS.be

Transfer a domain .be to Infomaniak

.be domains are subject to a special procedure for their authorisation code (EPP code). If your former registrar has provided you with an authorization code, it is likely that it is not valid In fact, in order to obtain the authorization code for a .be, you must either:

• click on "Get permission code" from the page that asks you for the code
• or go to dnsbelgium.be and request the authorisation code (EPP code)

It's not necessary. especially not try to transfer the domain several times in a row with the wrong code otherwise you will block the domain as well as the transfer (Command failed; please contact support - domain locked‍) for several tens of hours without Infomaniak being able to do anything about it. You will have to wait before you try again with another code that will absolutely have to be the right one.

Take out one .be Quarantine

Outside of a transfer period, and as a result of outdated WHOIS information or suspicious use of your domain, it may be that dnsbelgium.be the Belgian register temporarily suspends this field .be.

A usual WHOIS request will mention "AVAILABLE NOTE"but you will get the actual status on their site directly, including a date of availability before it has to Absolutely. follow one of the three possible outcomes:

1. solve the problem with DNSBelgium and transfer the domain to Infomaniak
2. solve the problem with DNSBelgium and transfer the domain to another registrar (or to Infomaniak if the problem occurred with another registrar)
3. ignore the problem and wait for this availability date to try to reregister the domain (not recommended)

In the first two exits, it will be necessary to obtain DNSBelgium the end of quarantine and the authorisation code The (re)registration of the domain with Infomaniak is paid (about €100/CHF) so it is important to keep the information up to date as CGUs specify it.

Verification required

If you encounter this type of error in the WHEELS, on your site, or via an alert by e-mail:

• Verification required for domain.be
• This site can’t be reached Check if there is a typo in domain.be. DNS_PROBE_FINISHED_NXDOMAIN
• We only activate this domain name once the contact details of the domain name holder have been validated

...check and update your domain name information to make it work again.

This guide concerns Domain Privacy which protects the owner's details of a domain in the WHOIS directory, and more specifically the domain name extensions compatible with this service.

Preamble

• The ability to hide the owner's contact information may vary depending on the extension.
  • Refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
• Most domain extensions are supported by Domain Privacy protection.

Extensions compatible with Domain Privacy

Non-exhaustive list provided by way of example:

ac
academy
accountant
accountants
actor
adult
aero
agency
airforce
apartments
archi
army
art
asia
associates
auction
audio
auto
band
bar
bargains
basketball
best
bet
bid
bike
bingo
bio
biz
black
blackfriday
blue
boutique
builders
business
cab
cafe
cam
camera
camp
capital
cards
care
careers
cars
cash
casino
cat
catering
center
ch
chat
cheap
christmas
church
city
claims
cleaning
click
clinic
clothing
cloud
club
co
coach
codes
coffee
college
com
com.co
community
company
computer
condos
construction
consulting
contractors
cool
country
credit
creditcard
cricket
cruises
cz
dance
date
dating
deals
degree
delivery
democrat
dental
desi
design
diamonds
diet
digital
direct
directory
discount
doctor
dog
domains
download
education
email
energy
engineer
engineering
enterprises
equipment
estate
events
exchange
expert
exposed
express
fail
faith
family
fans
farm
finance
financial
fish
fitness
flights
florist
flowers
fm
football
forsale
foundation
fr
frl
fund
furniture
futbol
gallery
game
games
gent
gift
gifts
gives
glass
global
gmbh
gold
golf
graphics
gratis
green
gripe
group
guide
guitars
guru
gy
haus
health
healthcare
help
hiphop
hiv
hockey
holdings
holiday
host
hosting
house
immo
immobilien
in
industries
info
ink
institute
insure
international
investments
io
irish
jetzt
jewelry
juegos
kaufen
kim
kitchen
land
lat
lease
legal
lgbt
li
life
lighting
limited
limo
link
live
loan
loans
lol
love
ltd
maison
management
market
marketing
me
media
memorial
mobi
moda
moe
money
mortgage
nagoya
name
navy
net
net.co
network
news
ninja
nom.co
onl
online
org
partners
parts
party
pet
photo
photography
photos
pics
pictures
pink
pizza
pl
place
plumbing
plus
poker
porn
press
pro
productions
promo
properties
property
protection
pub
pw
qpon
racing
recipes
red
rehab
reisen
rentals
repair
report
republican
rest
restaurant
review
reviews
rich
rip
rocks
run
saarland
sale
salon
sarl
school
schule
science
security
services
sex
sexy
sh
shiksha
shoes
shop
shopping
show
singles
site
ski
social
software
solar
solutions
space
storage
store
stream
studio
style
supplies
supply
support
surgery
systems
taipei
tattoo
tax
taxi
team
tech
technology
tennis
tf
theater
theatre
tienda
tips
tires
tk
tm
today
tokyo
tools
top
tours
town
toys
trade
training
tube
tv
university
uno
vacations
vegas
ventures
vet
viajes
video
villas
vin
vision
voyage
watch
webcam
website
whoswho
wiki
win
wine
works
world
ws
wtf
xyz
yokohama
zone

This guide presents the Diagnosis DNS which makes it possible to verify that the relations between...

• NAME OF FIELD at Infomaniak
  
  and
   
• WEB-BASED ACCOMMODATION at Infomaniak

... are quite correct, so that the traffic Web is heading to the right place.

Preamble

• To check, the tool controls records A, CNAME, etc.
• You will be able to do so. detect and correct certain web issues especially if they are related to DNS (technical information that basically determines where to direct a particular web traffic) by acting at the level of your domain.
• Correction automatic is possible only when the domain name is present on the same Organization as the product to which it is to be attached.
  • If this is not the case then the correction will have to be done manually.

Diagnosis of a DNS problem

To access the DNS diagnosis of your domain name:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Web in the left side menu.
4. Click on Diagnosis DNS in the left side menu:
   
   • If DNS problems are detected, a red display on the table will indicate this:
     1. Correct each error individually by clicking on the action menu to the right of the item concerned...
     2. ...or all the mistakes at once...
     3. ... or if necessary and you are sure of yourself, ignore these warnings.

Be aware of this other guide about this same automatic verification process but for Mail Services.

This guide details the administrative steps to take to transfer management of a domain .lu to Infomaniak.

Transfer a .lu domain

The transfer of a .lu domain does not require a transfer code; instead, a validation email will be sent to the domain administrator (listed in the WHOIS information) to validate the transfer to Infomaniak.

The domain owner then has 15 days to validate the transfer, otherwise the transfer will fail.

Once the request is validated, the transfer is almost immediate.

This guide details the procedure to modify the WHOIS details of the owner of domain names, which you can apply to a whole batch of domains in your Organization with Infomaniak.

Change the details in bulk

To modify the WHOIS details of multiple domain names at once:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Select the domains whose owner needs to be changed using the checkboxes.
3. Click on Change Owner at the bottom of the table:
   • Choose an existing contact record
   • or click the Add button to create a brand new contact record
4. Check your selection as well as any potential modification fees in the right-hand box.
5. Click on Validate.

This guide concerns the registration of domain names in .ngo or .ong with Infomaniak.

Registration validation

To order a .ngo or .ong, you must be a non-governmental organization; this means that registering a .ngo or .ong involves a verification process after the domain is registered.

You will receive an email (at the email address indicated in the WHOIS) containing a link to perform this verification. It is important to follow this process within 360 days of registration, otherwise your domain name will be rejected and deleted by the registry.

Note that the domain will only become active once this registration process is completed.

This guide explains how to unlink a synonym domain from an Infomaniak domain name.

Remove the alias domain

To remove the alias domain from the main domain control panel:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the main domain in question.
3. Click on Synonym domains in the left sidebar.
4. Click on the action menu ⋮ to the right of the alias domain in the displayed table.
5. Click on Unlink this domain:
   

You can also do this the other way around, by going to the dashboard of the alias domain:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on Dissociate in the top banner.
4. Check the box to confirm the voluntary desynchronization of these 2 domains.
5. Click the red button to Unlink the domain name:
   

At this stage, you must also dissociate the alias domain from your Web hosting and/or Mail if necessary:

• Refer to this other guide to dissociate an alias domain from a Mail Service.
• Refer to this other guide to dissociate an alias domain from a web hosting.

This guide explains the specifics related to payments for Infomaniak services and the rights that follow.

Preamble

• When purchasing domain names or other web services, it is crucial to understand the rights and responsibilities that arise from the payments made.
• Confusion can arise between the person who pays for a service and the person who holds the rights to the service.

Paying for a service does not confer ownership

It is important to understand that taking on the payment of bills related to a service or product does not automatically confer property rights over it.

For example, funding a phone subscription for someone else does not grant you ownership of that subscription; paying for a car purchase does not automatically give you permission to drive it.

Similarly, paying for a domain name does not necessarily mean you become the owner, especially if the associated details are not in your name, which can happen notably if there has been a product transfer between Organizations.

A domain name can be managed on the Manager (Infomaniak administration interface) by a user within an Organization XYZ and belong to a completely different user not even in Organization XYZ, while being paid for by a third party, a Partner registered with Infomaniak.

Infomaniak, like other web service providers, clearly states in its Terms of Service that payment for a service by a third party does not imply transfer of ownership. In case of dispute, the client (or the person whose name is associated with the service) remains solely responsible for resolving the dispute.

Check all current details

To avoid any confusion, make sure that the details associated with any web service or domain name that you pay for are in your name if you wish to hold the rights to it.

Check the details:

• of your Infomaniak profile
• of the Organization you belong to
• of billing
• related to a possible domain name

In case of a dispute, first contact the service provider to clarify rights and responsibilities. If necessary, consult a legal advisor to obtain appropriate advice.

Understanding the differences between paying for a web service and owning it is essential to avoid conflicts and misunderstandings.