This guide is for users who want to manage Glue records (or "glue records") at Infomaniak.

Preamble

• Glue records are crucial for linking a domain name to its associated name servers, by directly providing the IP addresses of these servers.
  • For example, for the domain domain.xyz, the glue records specify the name servers (ns1.domain.xyz and ns2.domain.xyz) as well as their IP addresses (192.0.2.10 and 192.0.2.11).
• This speeds up DNS resolution, allowing browsers and online services to find your site more quickly and efficiently.
• Warning: adding a NS does not automatically add it to the DNS zone: it is necessary to manually update the DNS zone of your domain!

Create Glue records…

… via “A record”

This method involves creating an A record (address) for ns1.domain.xyz pointing to the IP of the NS. This will have the effect of registering the IP with the registry. You will then be able to add ns1.domain.xyz, which will be recognized and redirected to the correct NS.

domain.xyz. 3600 IN NS ns1.domain.xyz.
domain.xyz. 3600 IN NS ns2.domain.xyz.

ns1.domain.xyz. 3600 IN A 192.0.2.10
ns2.domain.xyz. 3600 IN A 192.0.2.11
 

… via “Glue records” button

This method allows you to create, as well as modify, existing Glue records:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers in the left sidebar.
4. Click on the Manage glue records button:
   
5. Click on the button Add a server:
   
6. Enter the name of the server to add as well as its IP address.
7. Click on the Validate button.

This guide explains how to find and display DNS information for any domain name registered with Infomaniak (or elsewhere).

Domain at Infomaniak

To access your domain names and view the DNS servers listed:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers in the left sidebar:
   
   

WHOIS Search

To display the DNS information for another domain name, use a WHOIS service like https://whois.infomaniak.com/ for example or https://who.is (beware of advertisements on all these third-party services).

You will thus get a clear answer about the DNS situation of a domain name at a given point in time.

DNS records are often displayed in pairs and start with ns... followed by numbers and the name of the registrar or host.

This guide explains how to add or modify one or more SPF records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Preamble

• If your domain name is registered with Infomaniak, your email is managed by Infomaniak but your website is hosted with another provider (Wix for example) you probably manage the DNS zone (and therefore the SPF) with this other provider: refer to this other guide on the subject.

Understanding SPF records

The SPF (Sender Policy Framework) record type is a standard for verifying the domain name of the sender of an email and aims to reduce spam.

It indicates which server is or is not allowed to send emails for a domain.

If the SPF fails for an email, this means that it was not sent from an authorized server/ IP address by the administrator of the sending domain.

The email is then considered as spam.

Moreover, Infomaniak automatically installs this type of record when creating a Mail Service on your domain (strict SPF):

v=spf1 include:spf.infomaniak.ch -all

Thus, the recipient server of the email you send will evaluate that any email not coming from Infomaniak servers will be rejected. This prevents malicious individuals from impersonating email addresses from your domain.

You can also decide to modify the SPF for a more flexible model:

v=spf1 include:spf.infomaniak.ch ?all

In this case, the recipient server of the email you send will evaluate, according to its own rules, whether it accepts emails not coming from Infomaniak servers.

In summary:

• ?: the receiving server accepts the message even if the sender is not listed in the SPF
• ~: the receiving server generally accepts the message if the sender is not listed in the SPF but flags it as suspicious
• -: the receiving server rejects the message if it is not listed in the SPF (recommended)

Add a SPF via a TXT record

Refer to this other guide to manage this type of record in a DNS zone.

Add multiple SPF

If you use other mail providers in addition to Infomaniak, you must obtain their SPF and then merge it with Infomaniak's according to a specific syntax.

Example of 3 SPF to merge:

• Infomaniak's: v=spf1 include:spf.infomaniak.ch -all
• Those of 2 secondary providers:
  • v=spf1 include:the-second-domain.xyz ?all
  • v=spf1 include:the-other-domain.xyz ~all

... the final SPF to be inserted into your DNS zone must be in the following form:

v=spf1 include:spf.infomaniak.ch include:the-second-domain.xyz include:the-other-domain.xyz -all

Delete any other SPF entry from your domain's DNS zone! Any DNS addition or modification can take up to 48 hours to propagate.

SPF quantity limits

Multiple SPF records are limited to a maximum of 10 inclusions.

The Infomaniak SPF already includes 4 entries:

• include:relay.mail.infomaniak.ch
• include:app.mail.infomaniak.ch
• include:newsletter.infomaniak.com
• include:amazonses.com

Check the SPF record(s)

The global security tool on the Infomaniak Manager allows for easy verification and correction of any problematic records.

In case of a problem, it is recommended to analyze your domain name on MxToolbox to check if your SPF contains syntax errors, too many inclusions, or any other issue that could lead to an error:

… or directly at the address https://mxtoolbox.com/spf.aspx.

This guide explains how to create a custom MX record (mx.domain.xyz assuming that domain.xyz belongs to you) to be used later in the MX configuration of your NAS.

Custom MX record

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left-hand menu.
4. Click on the blue Add a record button:
   
5. Select MX as the record type.
6. Click on Next:
   
7. Enter the desired MX record ("mx.domain.xyz" for example).
8. Point the record to the desired IP address (target).
9. Click on the Save button:
   

This guide explains how to add an alias domain to a domain name.

Introduction

• A synonym domain is a domain name that can serve as a secondary name for another domain.
• When a synonym domain is added, it automatically inherits the content of the DNS zone of the main domain (including MX, A records, etc.), as well as its Web and Mail hosting.
• Alternatively, you can also add a (domain) alias to a website or add a (domain) alias to a Mail Service.

Add a synonym domain to a domain

Prerequisites

• The domain name of the future synonym or the management of its DNS zone…
  • … must be reserved with Infomaniak,
  • … must be configured with the Infomaniak DNS,
  • … must not yet be linked to any product.
• The domain name to which the synonym will be added…
  • … must not be associated with the Infomaniak Newsletter product.

To access your domain names:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Synonym domains in the left sidebar.
4. Choose to add a synonym.
5. Click on Next:
   
6. Select an existing domain within the current Organization, or order a new domain in advance, and click the button to Confirm:
   

Refer to this other guide if you are looking for information on how to dissociate a synonym domain name.

This guide explains how to delete an alias domain from an Infomaniak Web hosting. The main domain name of the site will then no longer be linked to any other domain name.

This notably allows you to create a new web hosting or distinct site for the domain name that has been unlinked.

Prerequisites

• Have dissociated the synonym domain from the main domain if there was an association previously.

Remove the alias domain

To remove an alias domain from your site:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question:
   
3. Then click on the chevron ‍ to expand the Domains section of this site.
4. Click on the action menu ⋮ to the right of the domain to remove.
5. Choose Unlink:
   
6. Confirm the removal of the alias.

This guide explains how to modify specific entries (records of type A & AAAA, MX, TXT, etc.) in advanced (expert) mode within the DNS zone of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the server names are those of Infomaniak.
  • that any DNS addition/modification may take up to 48 hours to propagate.

Edit an existing record

To configure the services associated with the domain and allow the appropriate resolution of domain names to the corresponding resources (such as external websites, third-party mail servers, etc.):

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar
4. Click on Advanced view:
    
   
    
   • The syntax is accepted in BIND format.
5. Proceed with editing the desired information and then save your changes.

Restore a DNS zone

Thanks to Expert mode, you can use versioning to find a previous version of the DNS zone for your domain name and thus restore it as it was at a given point in time:

1. Once in the Advanced View tab (see above), click on Current Version to expand the menu containing previous dates.
2. Click on the desired date to preview the changes.
3. Click on the blue Save button on the right to revert to the chosen version:
   
4. Click on the second dropdown menu if necessary to access the restoration of the configuration of delegated subdomains.

DNS Diagnostic

A tool available on your Manager allows you to easily correct certain problematic records.

This guide explains how to replace the main domain name associated with a Service Mail in case you want to, for example, change the spelling of everything that comes after the at sign @ in your email address (= the domain name).

Introduction

• You can also follow this procedure if the goal is to have completely new email addresses while keeping the history of your emails on Mail (since the email address will continue to exist, for example info@premier-domaine.xyz will become info@new-domain.xyz without altering its content).
• Indeed, it is not possible to simply change the spelling of the relevant domain name; it is therefore necessary to replace the current domain name associated with your email addresses with another domain name.
• To simply add an additional domain name, refer to this other guide.
• To modify the part of your email address that comes before the at sign @, refer to this other guide.
• Note also that you can rename your product (example) on the Infomaniak Manager but changing the name of a Service Mail has strictly no impact on its addresses; you need to act on the domain name.

Change the domain name of the Service Mail

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is to ensure that the domain name works when it is attached to your Service Mail).

Once the new domain name is ready to replace the old one, you need to add it to the Service Mail and then perform a swap:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Domain Management in the left sidebar
   
4. Click on Domains linked to the service in the left sidebar.
5. Click the blue button Add a linked domain:
   

6. It is possible to:

   1. Search for an existing domain within the organization you are logged into; this will link and automatically update the DNS zone of the added domain.
   2. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is hosted elsewhere).
   3. Purchase a new domain name (read the prerequisites above).

   

a: The domain exists at the Organization level

1. Click on the proposed domain name:
   
2. Click on the blue button Link this domain:
   
3. Click on the ⋮ icon to the right of the new domain name added.
4. Click on Set as primary domain (you must have dissociated the synonym domain from the primary domain if there was an association previously):
   
5. Confirm the reversal and wait for the operation to complete.
6. Click on the ⋮ icon to the right of the old domain name.
7. Click on Unlink domain:
   
8. Confirm the detachment.

It is done, the Mail Service now responds to a new domain name.

b: The domain exists but elsewhere

1. Enter the domain name that will replace the current one.
2. Enable DNS record updates (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated).
3. If the above point 2 is active, then enable the replacement of any existing entries.
4. Enable domain name reversal (to avoid additional steps as in point "a" above).
5. Click on the blue button Link this domain:
   
6. Wait for the operation to complete.
7. Click on the ⋮ icon to the right of the old domain name.
8. Click on Unlink domain:
   

This guide explains how, after purchasing a domain name from Infomaniak, to get for free a Mail Service + Web Hosting.

Introduction

• For each domain name registered or transferred with Infomaniak, you can benefit for free:
  1. of an email address that gives you access to Mail Infomaniak
  2. and a 10 MB Web space for a basic page.
• It is also possible to have a free Mail Service while having a paid Web offer, or vice versa.

Activate the Starter Mail + Web offer

Prerequisites

• Own a domain name with Infomaniak (a DNS zone is not sufficient).
  • If necessary, order or transfer a domain.
• Depending on the type (Mail or Web) desired, not to have a corresponding product already associated with the domain name and this in any existing Infomaniak Organization.

To order a Starter Mail Service and Starter Web Hosting included with each domain:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the Connect a service button:
   
4. Click on Create an email address:
   
5. Click on the search field then on Order a Mail Service:
   
6. Click to select the free email address on the Infomaniak Shop (as below) and click the Next button at the bottom right to proceed with the order:
   
7. Click to select the basic Web page on the Infomaniak Shop (as below) and click the Next button at the bottom right to proceed with the order:
   
    
8. Complete the order:
   ‍
9. Go back to your Manager Infomaniak to discover and use your new products.

Using your Starter products

• Create the desired email address on your Mail Starter service.
• To use the 10 MB Web space and create a basic web page on your Web Hosting Starter, use:
  • the page editor
  • or the FTP file manager to manage your HTML pages
  • or any FTP application

Upgrade a Starter offer

• Modify a Mail offer (click here).
• Modify a Web offer (click here).